subject : organisational behaviour subject code : 305

DNYANSAGAR ARTS AND COMMERCE COLLEGE, BALEWADI,PUNE – 45

Subject : ORGANISATIONAL BEHAVIOUR Subject Code : 305 CLASS : SYBBA

Prof. Chhaya Khokarale www.dacc.edu.in

UNIT 1 : INTRODUCTION OF ORGANISATIONAL BEHVIOUR

1. Organization structure primarily refers to______________

a how activities are coordinated & controlled

b how resources are allocated

c the location of departments and office space

d the policy statements developed by the firm

Answer: a

2. The model(s) of Organisational Behaviour is (are)______________

a Autocratic

b Custodial

c Supportive

d All of the above

Answer: d

3. In present context, challenges for OB are_____________

a Employee expectation

b Workforce diversity

c Globalization

d All of the above

Answer: d

4.Forces affecting organizational behaviour are_____________

a People

b Environment

c Technology

d All of the above

Answer: d

3. Organizational behavior is_____________

a A science

b An art

c A science as well as an art

d None of the above

Answer: c

4.The study of organization behaviour has certain basic

assumptions. They are__________

a An industrial enterprise is an organisation of people

b These people must be motivated to work effectively

c The goals of the employee and the employer may not necessarilycoincide.

d All of the above




Answer: d

5. “Might is right” is the motto of___________

a Autocratic Model

b Custodial Model

c Supportive Mode

d Collegial Model

Answer: a

6.which of the following frameworks is used in the development of the overall model of

OB?______

a The cognitive framework

b The behaviouristic framework

c The social learning framework

d All of the above

Answer: d

7.The evaluator uses a list of behavioural descriptions and checks_________

of those behaviours that apply to the employee. This method of

appraisal is called

a Forced-Choice Appraisal

b Forced Distribution Appraisal

c Checklist Appraisal

d Behaviourally Anchored Rating Scales

Answer: c

8.Which of the following personality characteristics are associated with people who are likely to

exhibit violent behaviour on the job?___________

a Neurotic

b Optimistic

c Extraverted

d Type A

Answer: a

9._______ is solely responsible for managing individual’s career.

a Individual

b Team

c Organisation

d HR Manager

Answer: a




10.Protection from discrimination, safe working conditions and union formulation are rights,

provided to employees is ____ .

a Contractual

b Individual

c Statutory

d Organisational

Answer: c

11.Organisationalbehaviour is a field of study backed by a body ofassociated with growing

concern for people at workplace___________

a Theory

b Research

c Application

d All of the above

Answer: d

12.Organisationalbehaviour is a field of study backed by a body of associated with growing

concern for people at workplace

a Theory

b Research

c Application

d All of the above

Answer: d

13.The field of organisationalbehaviour is primarily concerned with

a The behaviour of individual and groups

b How resources are effectively managed

c Control processes and interactions between organisations,

external context

d Both a and c

Answer: d

14. Which of the following forms the basis for the autocratic model of OB _________

a Obedience

b Authority

c Power

d Dependence on boss

Answer: c




15.Which of the following is not correct for the organizational behaviour?

a Organisational behaviour is an integral part of management

b Organisational behaviour is a disciplinary approach

c Organisational behaviour helps in analysis of behaviour

d “Organisational behaviour is goal-oriented

Answer: b

16.Mesoorganisationbehaviour is related with

a) Individual behaviour

b) Group behavior

c) Organisational behaviour

d) None of these

Answer:b

17.Leadership motivates the people to work and not the power of money”, this concept is related

to _______

a) Autocratic model

b) Custodial model

c) Supportive Model

d) Collegial Model

Answer:b

18.OrganisationalBehaviour is a field of study backed by a body of associated with growing

concern for people at the workplace_________

a) Theory

b) Research

c) Application

d) All of the above

Answer:d

19.Organisationalbehaviour is _________

a) A science

b) An art

c) A science as well as an art

d) None of the above

Answer:C




20.The field of organisationalbehaviour examines such questions as the nature of leadership,

effective team development, and

a) Interpersonal conflict resolution; motivation of individuals

b) Organisational control; conflict management

c) Motivation of individuals; planning

d) Planning; development

Answer:a

21.The term ‘psychology’ is derived from the word ‘psyche’, which eeans ‘soul’ or ‘spirit’

a) Latin

b) French

c) Greek

d) None of these

Answer: c

22.The field of organisationalbehaviour is primarily concerned with

a) The behaviour of individual and groups.

b) How resources are effectively managed

c) Control processes and interactions between organisations,external context.

d) Both a and c

Answer:d

23, The study of organizational behaviour has certain basic assumptions.They are______

a) An industrial enterprise is an organisation of people.

b) These people must be motivated to work effectively.

c) The goals of the employee and the employer may not necessarily coincide.

d) All of the above.

Answer:d

24. Which of the following represents the correct sequencing of historical developments of

Organisational Behaviour?

a) Industrial revolution —> Scientific management –> Human relations movement –> OB

b) Industrial revolution —> Human relations movement —> Scientific management –> OB

c) Scientific management —> Human relations movement –> Industrial revolution –> OB

d) None of these.

Answer;A

25.Which of the following frameworks is used in the development of the overall model of OB?

a) The cognitive framework

b) The behaviouristic framework

c) The social learning framework

d) All of the above

Answer:d




26.Which of the following forms the basis for the autocratic model of OB

a) Obedience

b) Authority

c) Power

d) Dependence on boss

Answer:C

27.Which of the following is not correct for the organisational behaviour?

a) Organisational behaviour is an integral part of management

b) Organisational behaviour is a disciplinary approach

c) Organisational behaviour helps in analysis of behaviour

d) “Organisational behaviour is goal-oriented

Answer; B

28.OB is the study of _____________ in the organisation

a Human

c Human Behaviour

b Employer

d Employees

Answer: c

29. OB focuses at 3 Levels-

a Individuals, Organisation, Society

b Society, Organisation, Nation

c Employee, Employer, Management

d Individual, Groups, Organisation.

Answer :d

30.Scope of OB does not include

a Leadership

b Perception

c Job Design

d Technology

Answer :d

31.Scientist of OB recognize that organisations are not static but dynamic and

_________________

a) Processing

b) systematic

c) ever changing

d) researching

(Answer:c

32.The book “The Psychology of management” was published by

a) William Gilbreth




b) Hendry Fayol

c) F.W.Taylor

d) Robert Owen

Answer: a

33. The 3 Theoretical Framework of OB are

a) Cognitive, Social and Technical

b) Cognitive, Behaviouristic, Social

c) leadership, attribution, motivation

d) attribution, Perception and motivation

Answer: b

34.Concerning organizational cultures,

a a strong culture is a more productive environment

b a weak culture is a more productive environment

c the specific culture that contributes to positive effectiveness is well known

d the stronger the culture, the more influential it is on employee behavior

Answer: d

35.Shared organizational values are

a unconscious, affective desires or wants that guide society’s behavior

b influenced by international values

c different for the various components of a diverse work force

d a myth

Answer: c

36.Organization structures

a affect group behavior more than individual behavior

b change rapidly to meet environmental and market changes

c contribute positively to organizational performance

d can be defined simply as activities that occur regularly

Answer: d

37.Behavioural framework based on ______ behaviour and ___environmental variables.

a) Observable —- Non Observable

b) Observable —- Observable

c) Non Observable —- Observable

d) Non observable —- Non Observable

Answer: b

38.As per _________ Behaviour is not the outcome of stimulus alone, but it is an outcome which

also depends on contingent environmental consequences of a behaviour

a) Behaviouristic Framework




b) Cognitive Framework

c) Sinner Framework

d) Behaviour Theory

Answer: a

39.OB Helps to understand behaviour of human in ___________.

a) work place and Society

b) work place only

c) Society only

d) Department only

Answer: b

40.OB does Not contributed to improve

a) Motivation

b) Efficiency

c) interpersonal relations

d) Communication

Answer c

41 Common uniform, canteen, office does not mean common treatment is a limitation of

a) Organizational Cultural

b) Organizational Structure

c) Organizational Behaviour

d) organisational value

Answer: c

42.Which of the following is not a contributing discipline of OB

a) Anthropology

b) Psychology

c) physiology

d) sociology

Answer: c

43.____________________ is a Study of individual Behaviour

a) Anthropology

b) Psychology

c) political science

d) sociology

Answer: b

44____________________ is a Study of Group Behaviour

a) Anthropology

b) Psychology




c) physiology

d) sociology

Answer: d

45Which of the following forms the basis for the autocratic model of OB

A Obedience

B Authority

C Power

Answer:C

46.Which of the following is not correct for the organisational behaviour?

A Organisational behaviour is an integral part of management

B Organisational behaviour is a disciplinary approach

C Organisational behaviour helps in analysis of behaviour

D “Organisational behaviour is goal-oriented

Answer;B

47.A study of human behavior in organizational settings is

a Individual behavior

b Group behavior

c Organizational behavior

d None of these

Answer:C

48.Managerial orientation of “Autocratic Model” of OB is

a Authority

b Money

c Support

d Teamwork

Answer:A

49. Who propounded X and Y theory of motivation

a Maslow

b F. Herzberg

c Alderfer

d McGregor

Answer:b

50. Basis of “Autocratic Model of OB is

a Economic resources

b Power

c Leadership

d Partnership.

Answer:B




Unit 2 : INDIVIDUAL DETERMINANANTS OF ORGNISATIONAL BEHAVIOUR

1,The order of Maslow's hierarchy of needs, from bottom to top,

a Safety, Belonging-Love, Self-Actualization,

b Self-Esteem, and PhysiologicalPsychological,

c Security, Happiness, Ego, and Self-Realization Physiological,

d Safety, Belonging-Love, Self-Esteem, and Self-ActualizationPhysiological, Love,

e. Self-Actualization, Esteem, Safety

ANS;b

2 Who has given the hierarchy of needs hierarchy theory of motivation?

a. Abraham Maslow

b. David McClelland

c. Victor Vroom

d. Frederick Herzberg

Answer: a

3.How many levels are there in Needs Hierarchy theory of motivation?

a) 6

b) 5

c) 4

d) 3

e) 2

Answer: b

4. Which among the following is not one of the needs of human being as Needs theory of

motivation?

a) Physiological need

b) Safety need

c) Social need

d) C

Answer: (d)

5.which among the following is the highest level need under Need Hierarchy Theory of

Motivation?

a) Psycological needs

b) Safety and Security Needs

c) Social Needs

d) 4.Self Actualization Needs

Answer: d




6.a): The assumptions of Theory Y are diametrically opposite to those of Theory X.

Reason (R) : Theory X reflects behavioural approach while theory Y reflects classical

approach.A

a) A and R are true and R explains A

b) B and R are true but R does not explain A

c) CA is true but R is false.

d) DA is false but R is true.

Answer:c

7.According to Maslow’s hierarchy of needs, which of the following does not belong to social

needs?

a) Friendship

b) Exchange of feelings and grievances

c) Belongingness

d) Economic security

8. Which of the following needs are also known as self – realization needs?

a) Survival needs

b) Safety needs

c) Social needs

d) Self – actualization needs

Answer; d

9.Which of the following needs according to Maslow’s hierarchy belong to the category of low-

level needs?

a) Survival needs, Safety needs, Esteem needs

b) Survival needs, Safety needs, Social needs

c) Safety needs, Social needs, Esteem needs

d) Social needs, Esteem needs, Self – actualization needs

Answer: b

10.According to Maslow’s hierarchy of needs, the low-level needs can be satisfied by monetary

and non – monetary compensations.

a) True

b) False

Answer;F

11.Herzberg’s Two Factor Theory is also known as ____________

a) Motivation – hygiene theory

b) Motivation theory

c) Hygiene theory

d) Maslow’s hierarchy of needs

Answer:A




12. which of the following is not a Motivation factor according to Herzberg’s Two Factor

Theory?

a) Achievement

b) Recognition

c) Responsibility

d) Pay and security

Answer;b

13.According to Herzberg’s Two Factor Theory, Motivation factors and Hygiene factors are also

known as _________ and _________

a) Satisfiers, Satisfiers

b) Dissatisfiers, Satisfiers

c) Satisfiers, Dissatisfiers

d) Dissatisfiers, Dissatisfiers

Answer:a

14.According to Maslow’s hierarchy of needs, esteem needs are of two types.

a) True

b) False

Answer:A

15.According to Herzberg’s Two Factor Theory, Hygiene Factors are also known as ______

a) Maintenance factors

b) Motivation factors

c) Mission factors

d) Machine factors

Answer;A

16.Managerial orientation of "Collegial Model" of OB is

a) 1.Authority

b) 2.Money

c) 3.Support

d) 4.Teamwork

Answer:4

17.Maslow's "basic needs" are also known as

a) 1.Social needs

b) 2.Esteem needs

c) 3.Safety needs

d) 4.Physiological needs

Ansewer:4




18.Who propounded X and Y theory of motivation

a) 1.Maslow

b) 2.F. Herzberg

c) 3.Alderfer

d) 4.McGregor

Answer: 4

19.Process or administrative theory of organization is being given by

a) 1.Elton Mayo

b) 2.HenryFayol

c) 3.F.W. Taylor

d) 4.Max Weber

Answer:2.

20. According to Freud, the id is to the ________ principle as the ego is to the ________

principle.

a aggressive, sexual

b sexual, aggressive

c pleasure, reality

d reality, pleasure

Answer; C

21.Which of the following characteristics describe someone who, according to Maslow, is self-

actualized?

a creativity

b confidence

c spontaneity

d all of the above

Answer: D

22According to Freud, the id is to the ________ principle as the ego is to the ________

principle.

a aggressive, sexual

b sexual, aggressive

c pleasure, reality

d reality, pleasure

Answer: c




23.Q. According to Abraham Maslow, what is the most important need that must be fulfilled

first?

aesteem needs

bphysiological needs

clove and belongingness need

dsafety needs

Answer; B

24.These needs include anything from food, water, breathing, and sleep, or other needs to

survive.

aSafety

bPhysiological

cEsteemSelf

dActualization

Answer;B

25.Students can achieve the needs in any order.

ATrue

.B False

Answer: B

26.What is the ultimate goal that is achieved through the progression of Maslow's Hierarchy of

Needs?

1.Humanism

2.Psychoanalysis

3.Love and Belonging

4.Self-Actualization

Answer: 4

27.What is a way to support a student's physiological needs?

1.Don't let them take water breaks

2.Don't let them eat in your class

3.Keep classroom at comfortable temperature

4.Don't allow them to use the restroom

Answer:3.

.28. Which of the following is NOT an esteem need?

a) Recognition

b) belongings.

c) fame

d) love.

Answer: d




.29. Which Stage of Maslow's Hierarchy of Human Needs does this phrase belong to:I love my

best friend

a) Safety/Security

b) Esteem

c) Physiological

d) Love/Belonging

Answer:d

30. ----- refers to evaluative statements or judgments concerning objects, people, or events.

1 Attitude

2.Behavior

3. Appearance

4. Demeanor

Answer; a

31.Which of the following statements represents the cognitive component of attitude?

a)I have decided to inform my supervisor that I will be quitting my job

b)I intend to work during the weekend to meet the month's deadline.

c)I feel upset about having to work during Christmas.

d)This job is not giving me the opportunity to explore my skills.

Answer;D

32.Which of the following is an example of the affective component of an attitude?

a)Believing that one achieved all objectives of a project

b)Relying on the information of a company's annual report

c)Perceiving whistle-blowing as the right thing to do

d)Feeling hurt at being unfairly accused of a wrongdoing

Answer;D

33.The statement, "A person who eats meat and then fights for animal rights demonstrate double

standards" is an evaluative statement. Such an opinion constitutes the ________ component of an

attitude.

a)cognitive

b)affective

c)reflective

d)behavioral

Answer: a

34.Which of the following is an example of the affective component of an attitude?

a)Believing that one achieved all objectives of a project

b)Relying on the information of a company's annual report

c)Perceiving whistle-blowing as the right thing to do




d)Feeling hurt at being unfairly accused of a wrongdoing

Answer; D

35.Any incompatibility between two or more attitudes or between behavior and attitudes results

in ________.

a)organizational dissonance

b)cognitive dissonance

c)attitudinal clarification

d)positivity offset

Answer; A

36.Which of the following questions best helps understand an employee's organizational

commitment?

a)Do you feel you have a good working relationship with team members?

b)Do you feel the organization will take care of you and your family in times of need?

c)Do you believe in the organization's objective of sustainable work practices?

d)Does the organization provide valuable feedback to help you increase productivity?

Answer; D

37.Which of the following statements is true regarding perception?

a)The perception of reality is independent of one's personality.

b)Our perception of a target is not affected by the context of the situation in which the perception

is made.

c)Our perception of reality can be different from objective reality.

d)Our perception of reality is independent of our past experiences.

Answer ; C

38.Which of the following is a factor present in a target which may affect a person's perception?

a)Attitude

b)Motive

c)Interest

d)Novelty

Answer; D

39, is defined as the processes that account for an individual's intensity, direction, and

persistence of effort toward attaining a goal.

a)Leadership

b)Management

c)Motivation

d)Emotional labor

Answer; C




40. The ________ element of motivation describes how hard a person tries.

a)intelligence

b)experience

c)direction

d)intensity

Answer; D

41.A situation in which an employee expresses organizationally desired emotions during

interpersonal transactions at work is known as ________.

a)emotionallabor

b)self-concordance

c)emotional liability

d)negative affect

Answer: A

42.Mcland's theory is based on which of the following needs?

a)Stability, growth, and security

b)Achievement, power, and affiliation

c)Self-actualization, stability, and safety-security

d)Hygiene, control, and security

Answer: B

43.Which level of Maslow's hierarchy of needs deals with satisfying one's hunger, thirst, and

other bodily needs?

a)Safety-security

b)Physiological

c)Social

d)Esteem

Answer: b

44.Which of the following is the highest level need in Maslow's theory?

a)Self-actualization

b)Safety-security

c)Social-belongingness

d)Esteem

Answer; A

45.The ________ theory is also called the motivation-hygiene theory.

a)hierarchy of needs

b)goal-setting




c)self-determination

d)two-factor

Answer; D

46.Which of the following is a motivational factor according to Herzberg's two-factor theory?

a)Quality of supervision

b)Recognition

c)Pay

d)Relationships with others

Answer; B

47.According to the two-factor theory proposed by Herzberg, which of the following is

considered a hygiene factor?

a)Promotional opportunities

b)Quality of supervision

c)Achievement

d)Recognition

Answer: b

48.Emotions such as relaxation, serenity, and calmness comprise the ________ mood dimension.

a)low positive affect

b)neutral affect

c)low negative affect

d)high positive affect

Answer: c

49.situation in which an employee expresses organizationally desired emotions during

interpersonal transactions at work is known as ________.

a)emotionallabor

b)self-concordance

c)emotional liability

d)negative affect

Answer: A

50. The behavioural component of attitude is called ______.

1.cognition

2.conation

3.affect

Answer: b




UNIT 3. : GROUP INTERACTION AND ORGNISATIONAL BEHVIOUR

1.Which of the following is true, in general, in regard to groups?

a)A group is characterized by the independence of its members.

b)A group typically lacks definite roles and structures.

c)A group influences our emotional reactions.

d)An informal gathering cannot be considered a group.

Answer: c

2.Which of the following is true regarding formal groups?

a)They are natural formations that arise in response to the need for social contact.

b)They lack clearly defined structures and roles for their members.

c)They have a negligible impact on employee performance and behavior.

d)They are marked by stipulated behaviors in pursuit of organizational goals.

Answer: d

3. Which of these are vital for any organisation?

a) Debates

b) Group discussions

c) Speeches

d) Arguments

Answer: b

4.An informal group is characterized by the ________.

a)stipulation of expected behaviors by the organization

b)predetermined designation of tasks of members

c)pursuit of particular organizational goals

d)fulfillment of the need for social contact

Answer:d

5. Which of these are vital for any organisation?

a) Debates

b) Group discussions

c) Speeches

d) Arguments

Answer: b

6.Which of these qualities are important in a group discussion?

a) Emotional stability

b) Hostility

c) Ignorance

d) Aggressiveness

Answer:A




7.In a group discussion, the discussion must be directed to its logical conclusion.

a) True

b) False

Answer:a

8. When is the worst time to break into a discussion?

a) When everyone is silent

b) When one person is talking

c) When two or three people are talking simultaneously

d) When there is less time left.

Answer:C

9.Group discussion, one must communicate with ______

a) Hostility

b) Ignorance

c) knowledge

d) long sentences

Answer:c

10. Which of these factors do not enhance listening skills?

a) Attention

b) Clear perception

c) Fakeness

d) Frankness

Answer; C

11.A moderator is a monitor of a group discussion.

a) True

b) False

Answer;A

12.In a group discussion, we should be _____

a) assertive

b) dominating

c) subjective

d) ignorant

Answer; A

13.__________ is increasing Leadership rapidly:

A Strategy

B Command




C Control

D Getting others to follow

Answer: D

14. Regarding leadership, which statement is false?

a) Leadership does not necessarily take place within a hierarchical structure of an organisation

b) When people operate as leaders their role is always clearly established and defined

c) Not every leader is a manager

d) All of the above

Answer: B

15.__________ are the approaches to the study of leadership which emphasise the personality of

the leader:

a) Contingency theories

b) Group theoriesB

c) Trait theories

d) Inspirational theories

Answer:b

16.identify the four main styles of leadership displayed by the manager which identified in

Tannenbaum and Schmidt’s continuum of possible leadership behaviour:

A Tells, help, joins and leads

B Commands, sells, consults and resists

C Tells, sells, consults and joins

D Commands, help, joins and leads

Answer :c

17.Leaders with a low LPC score gain satisfaction from _______________ according to

Fiedler’s LPC scale:

A Developing team relationships

B Achieving objectives

C Both of these

D None of the above

Answer; b

18.Contingency theories of leadership based upon:

A That there is no single style of leadership appropriate to all situations

B That there is a single style of leadership appropriate to all managers

CThat there is a single style of leadership appropriate to all situations

D None of the above

Answer: A




19. An individual’s motivation is dependent on:

A Whether path-goal relationships are clarified

B Expectations that increased effort to achieve an improved level of performance will be

successful

C Their effective performance

D The necessary direction, guidance, training and support is provide

Answer; A

20:Model of leadership based on which aspects of a leader’s decision is Vroom and Yetton’s

contingency?

A Decision acceptance

B Decision quality

C Both of these

D None of the above

Answer: C

21.Needs, setting standards and maintaining discipline, and appointing sub-leaders according to

Adair’s approach, called as:

A Work functions

B Task functions

C Individual functions

D Team function

Answer;D

22.Contingency theories of leadership based upon:

A That there is no single style of leadership appropriate to all situations

B That there is a single style of leadership appropriate to all managers

C That there is a single style of leadership appropriate to all situations

D None of the above

Answer:A

23.The effectiveness of a leader is dependent upon meeting _______ areas of need within the

workgroup:

A Onehe team leader has just made an impassioned plea to improve the level of cooperation that

exists within the group. As the discussion develops you note:

A All team members really seem concerned with helping each other, and working as a team

c The majority of the team members are in favor of improving teamwork

d The team members are split-half are in favor of improving teamwork; half would rather operate

independently

Answer: A




24. The majority of the team members want to continue to operate independently

A One

B Three

C Five

D None of the above

Answer:b

25. Describe the level of communication between team members:

A In this team, people are afraid to speak up and we do not listen to each other

B Everybody speaks up, but not all team members listen

C Everybody accurately states their view and others listen and understand what is being said-we

talk together

D Quite a few of the team members withhold their thoughts and don’t listen to others

Answer:c

26.. Staff must have both qualities: positive motivation and teamwork to work effectively.

A True

B False

Answer:A

27.The problem-solving method in which all members of a group fully accept and support a

decision.

A norm

B compromise

C goal

D consensus

Ans: D

28.Teamwork is the willingness people have to work with others toward common goals.

A True

BAnswer:

Ans: False

29.Successful problem solvers immediately look for solutions at the first sign of a problem.

A true

B false

Ans: B

30.. People who like to control others are the most effective team leaders.

A true

B false

Ans: B




31. A group technique used to develop many ideas in a relatively short time.

A brainstorming

B compromise

C conflict

D consensus

Ans: A

32.. A functional team might include representatives from a company’s design, marketing, and

financial departments.

A true

B false

Ans: B

33. Which is the first step in problem-solving?

A collect and analyze data

B consider possible solutions

C identify and analyze the problem

D observe, evaluate, and adjust

Answer:C

34. When addressing someone involved in a conflict, ______.

A talk to him or her in front of other people

B try to embarrass them

C use “you” messages

D treat the person as you would want to be treated

Ans: D

35.The problem-solving method in which each side gives up something of value to help solve a

problem.

A compromise

B consensus

C constraint

D problem solving

Ans: A

36 That which a person wants to attain.

A goal

B compromise

C problem solving

D constraint

Ans: A




37..A pattern that is typical in the development of a social group.

A consensus

B criteria

C conflict

D norm

Ans: D

38.A problem exists when there is a difference between reality and expectation

A true

B false

Ans: A

39.hostile situation resulting from opposing views.

A brainstorming

B compromise

C conflict

D consensus

Ans: C

40.Members of a(n) ______ team have been cross-trained so each person is able to perform the

duties of all the other team members.

A functional

B cross-functional

C multifunctional

D self-directed

Ans: C

41.The process of making an expectation a reality

A brainstorming

B problem solving

C criteria

D goal

Ans: B

42.What pair are methods of making team decisions?

A Lack of Response & Unanimity

B Lack of Response & Minority Rule

C All Votes are Equal & Recruitment

D Feedback & Unanimity

Ans: A

43.Which of the following is not a stage of team development?

A Forming

B Deciding




C Adjourning

D Storming

Ans: B

44.What is NOT one of the Four important Manager roles?

A Supervisor

B Facilitator

C Internal Coach

D Participation

E. External Coach

Answer:C

45.Describe the level of communication between team members:

A In this team, people are afraid to speak up and we do not listen to each other

B Everybody speaks up, but not all team members listen

C Everybody accurately states their view and others listen and understand what is being said-we

talk together

D Quite a few of the team members withhold their thoughts and don’t listen to others

Ans: C

46.The frustration–aggression hypothesis (FAH) was developed by

Dollard et al. (1939)

Deschamps and Doise (1978)

Boon and Davies (1987)

Hovland and Sears (1940)

Answer: A

47.Cross-functional teams are _______

a) Temporary

b) Permanent

c) Neither Temporary nor Permanent

d) Either Temporary or Permanent

Answer;A

48Sometimes an___ conflict is resolved by refusing to select either alternative or in some way

evading the choice.

a)Approach-approach

b)Approach-avoidance

c)Avoidance-avoidance

d)Multiple approach-avoidance

Ans. (b).

49. The conflict can be affected by

a)Religious scruples




b)Loss of self-control

c)Search for companionship

d)All of the above

Ans. D

50.When circumstances block direct attack on the cause of frustration aggression may be

a)Repressed

b)Displaced

c)Regressed

d)Suppressed

Ans. (b)




UNIT 4. : DYNAMICS OF ORGNISATION

1.Which of the following terms is NOT included in the definition of organizational culture?

a)Sensible procedures

b)Ways of interacting

c)Guides the behavior and thinking of organizational members

d)Beliefs and values

Answer: A

2.Learning organizations are adaptive to their________environment.

a)Internal

b)External

c)Work

d)None of these

Answer:B

3.What does a mission statement specify that the organization will achieve?

a)Goals

b)Profit

c)Goals and profit both

d)None of these

Answer:a

4.Handling of crises by managers and employees reveals an organizational _______.

a)Culture

b)Society

c)Environment

d)Structure

Answer:A

5.To change organizational culture successfully we need to :

a)Find the most effective sub-culture and use it as an example

b)Practice what we preach

c)A and B both

d)None of these

Answer: c

6.The Hawthorne studies are of utmost significance as they form an honest and concerted

attempt to understand:

a)The human factor

b)Employee attitudes

c)The workers social situations

(D)All of the above




Answer:d

7.The ________ leadership style is an expression of the leader’s trust in the abilities of his

subordinates.

a)Participative

b)Delegative

c)Authoritarian

d)All of the above

Answer:A

8.-Work attitudes can be reflected in an organization through

a)Job satisfaction

b)Organizational commitment

c)Both ‘A’ and ‘B

d)None of the above

Answer:c

9.The two dimensions of leadership which emerged from the Leader Behavior Description

Questionnaire were ‘consideration’ and ____’.

a)Energizing

b)Initiating structure

c)Deliberate

d)Commanding

Answer: B

10.-The model(s) of Organizational Behaviour is (are):

a)Autocratic

b)Custodial

c)Supportive

d)All of the above

Answer; D

11. At the norming stage, the team is involved in defining ………

a)Goals

b)Roles

c)Relations

d)All of the above

Answer:A




12.Identify the steps involved in achieving improvement in communication within the

organization

a)Sending messages, Use of multiple channels, Promoting inter-group communication

b)Simple messages, Use of multiple channels, promoting inter-group interaction

c)Simple messages, Use of multiple channels, promoting inter-group communication

d)Simple messages, Use of multiple methods, promoting inter-group communication

Answer;C

13.The philosophy that guides an organization’s policies towards its employees and customers is

an important part of

a)Management strategy

b)Organization behavior

c)Organizational culture

d)Organization development

Answer: C

14. Feature(s) of Maslow’s need hierarchy theory is (are):

a)Theory of human motives

b)Classifies basic human needs in a hierarchy

(C)Theory of human motivation

d)All of the above

Answer;d

15.. According to Maslow’s hierarchy of needs, which of the following does not belong to social

needs?

a) Friendship

b) Exchange of feelings and grievances

c) Belongingness

d) Economic security

Answer; A

16. It is a group of people who are collected to work for a common goal

With collective efforts.

a) organisation.

b) Business.

c) company

d) all the above

Answer;a




17. It is a verbal or physical response shown by a person as a concern of the impact of his/her

surrounding.

a) Behaviour.

b) Attitude.

c) Value

d) Non of the above

18.The key characteristic of organizational culture that addresses the degree to which people

exhibit integrity and high ethical standards in their work is termed ________.

a)integrity

b)team orientation

c)averseness

d)risk taking

Ans : A

19.Which of the following statements best describes the difference between organizational

culture and job satisfaction?

a)Job satisfaction depends upon the level of "power distance" in the country, but organizational

culture does not.

b)Organizational culture is static, whereas job satisfaction is dynamic

c)Job satisfaction is immeasurable, whereas organizational culture is measurable.

d)Organizational culture is descriptive, whereas job satisfaction is evaluative.

20.Which of the following statements is true regarding an organization's culture?

a)Organizational culture is evaluative rather than descriptive.

b)Large organizations rarely have subcultures.

c)A dominant culture expresses the core values shared by a majority of the organization's

members.

d)A strong culture reduces employee satisfaction and increases employee turnover.

21.Strong culture should increase employee loyalty because it results in ________.

a)a highly centralized organization

b)narrow spans of control

c)cohesiveness and organizational commitment

d)a highly formalized organization.

22.A culture that expresses the core values that are shared by a majority of the organization's

members is known as a(n) ________ culture.

a)dominant

b)primary

c)fundamental

d)unique

Answer : A




23.When formal authority and control systems are reduced, the ________ provided by a strong

culture ensure(s) that everyone is pointed in the same direction.

a)rules and regulations

b)shared meaning

c)rituals

d)socialization

Answer:b

24.A(n) ________ climate requires managers and employees to use an external, standardized

moral compass such as a professional code of conduct for norms.

a)independence

b)rules

c)law and code

d)caring

Answer: A

25.A strong culture should increase employee loyalty because it results in ________.

a)a highly centralized organization

b)narrow spans of control

c)cohesiveness and organizational commitment

d)a highly formalized organization

26. culture that expresses the core values that are shared by a majority of the organization's


a)dominant

b)primary

c)fundamental

d)unique

Answer: A

27.Which of the following statements is true regarding the establishment of the organizational

culture and its effects on the organization?

a)Today's trend toward decentralized organizations makes it is easier to establish a strong

culture.

b)In a virtual organization, a strong culture can be established quickly and easily.

c)Employees organized in teams always show greater allegiance to the values of the organization

as a whole than to their team and its values.

d)Culture acts as a control mechanism and guides the behavior of employees.

Answer: D




28.Culture is most likely to be a liability when ________.

a)the employees of the organization are highly skilled

b)the organization's environment is dynamic

c)the organization's management is highly efficient

d)the organization is highly centralized

Answer: b

29 The ultimate source of an organization's culture is ________.

a)it’s top management

b)it’s environment

c)the country in which the organization operates

d)it’s founders

Answer: d

30.The selection process helps sustain the organization's culture by ________.

a)establishing and enforcing norms

b)hiring candidates who fit well within the organization

c)socializing the new employees

d)developing performance evaluation criteria

Answer: b

31.The top management has a major impact on the organization's culture by ________.

a)establishing norms that filter down through the organization

b)ensuring a proper match of personal and organizational values

c)socializing new applicants in the pre-hiring phase

d)providing a framework for metamorphosis of new hires

Answer:A

32.Which individual is least likely to accept and adapt easily to change?

a)An employee who is emotionally stable.

b)An employee who has high core self-evaluations.

c)An employee who is willing to take risks.

d)An employee who prefers predictability.

Answer:d

33.Which of the following statements is true regarding the establishment of the organizational

culture and its effects on the organization?

a)Today's trend toward decentralized organizations makes it is easier to establish a strong

culture.

b)In a virtual organization, a strong culture can be established quickly and easily.

c)Employees organized in teams always show greater allegiance to the values of the organization

as a whole than to their team and its values.

d)Culture acts as a control mechanism and guides the behavior of employees.




Answer: d

34.Culture is most likely to be a liability when ________.

a)the employees of the organization are highly skilled

b)the organization's environment is dynamic

c)the organization's management is highly efficient

d)the organization is highly centralized

Answer: d

35. A strong culture can act as a substitute for which of the following?

a)Institutionalization

b)Formalization

c)Socialization

d)Centralization

Answer: d

36.culture that expresses the core values that are shared by a majority of the organization's


a)dominant

b)primary

c)fundamental

d)unique

Answer:A

37.Which individual is least likely to accept and adapt easily to change?

a)An employee who is emotionally stable.

b)An employee who has high core self-evaluations.

c)An employee who is willing to take risks.

d)An employee who prefers predictability.

Answer: d

38. The dominants culture is------

a synonymous with organisation culture.

b The degree of sharedness

c The sum of subculture

d the management culture of industry leader.

Answer: b

39. The strong organisational culure increases behavioural consistency

And therefore can act as a substitute for a

A .followership

b. institutionship

c socialisation




d formalisation

e.leadership

Answer: d

40. Today the role of organisational culture in influencing employee

Behaviour seems to be--.

a Have no effect.

b be increasing important.

c be disappearing.

dhaving minimum value

e. be decreasing in importance.

Answer:b

41. The ultimate source of an organisation is

a The country in which it oprates.

b the selction process.

c top management

d its founders.

e.The business planning process.

Answer : d

42.Which of the following terms is NOT included in the definition of organizational culture?

a)Sensible procedures

b)Ways of interacting

c)Guides the behavior and thinking of organizational members

d)Beliefs and values

Answer: A

43.Learning organizations are adaptive to their________environment.

a)Internal

b)External

c)Work

d)None of these

Answer:b

44.Handling of crises by managers and employees reveals an organizational _______.

a)Culture

b)Society

c)Environment

d)Structure

Answer:A







c)A and B both

d)None of these

Answer:c

46.Organizations that are good at developing relevant capabilities to respond to a

Changing context are known as:

A Knowing organizations

B Stretch organizations

C Learning organizations

D None of the given options

Answer: c

47.Which of the following contexts would most suit a transformational leader?

A An organization that is in trouble

B An organization that is performing well

C An organization in a stable environment

D An organization in a mature industry

Answer: A

48.Organizational learning interventions emphasize which of the following?

a social processes

b organizational structure

c shared knowledge

d Both b)and (c)

49. What do we mean by the term 'strategic change'?

a) The proactive management of change to achieve strategic objectives

b) An important organisational change

c) The changes that inevitably result in organisations as they evolve in a changing environment

d) Planned change

Answer:a




c)A and B both

d)None of these

Answer:c

subject : organisational behaviour subject code : 305

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