subject oriented business process management · 2017-08-23 · empathize define product vision...
TRANSCRIPT
© BA Convention 2017
Subject Oriented Business Process ManagementA new paradigm focussed on user’s perspective
Payal Jain ([email protected]) Product Owner for Metasonic team at Nagarro
Bernhard Foltin ([email protected])Product Management Allgeier IT Solutions GmbH - Business Unit Metasonic
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Business needs
AGILE
Process optimization
Productive workforce
IT Supported Business Process
Quick response to change
Visibility of performance indicators
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Challenges faced by IT teams
Constantly changing requirements
Compromise on quality
Implementation time and cost is high
Requirement gaps
Architecture not robust enough
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Business Process
Management Systems
is one of the solutions
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BPM System
Process Modeling
System Integration
Process Analytics/Reporting Engine
Simulation/Optimization
User Interface
Process Repository
Workflow Engine
Business Rules
Event Monitoring
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Challenges of traditional BPM System
High Implementation Costs
Require specialized professionals
Model–reality divide
Too formal modeling languages
ChallengesVery complex
hence difficult to adopt
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Subject oriented
BPM
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Process: communication between subjects
Message
Message
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Modeling is subject centric
Action I Perform
Send
Receive
Function
Information I Send
What?
To Whom?
Information I Receive
What?
From Whom?
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Process View
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Subject level view
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Modeling language based on natural language
Input
Object
Output
Predicate
Subject
Input
Output
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Process modeling with just 5 symbols
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Component Architecture
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Challenges of traditional BPM System
High Implementation Costs
Require specialized professionals
Model–reality divide
Too formal modeling languages
ChallengesVery complex
hence difficult to adopt
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Value adds
Employees become owner of their processes, leading to motivated and more productive work environment
Clear visibility of processes and KPIs promote
process innovation and optimization.
Reduction in implementation time and cost
IT became an enabler rather than a bottleneck
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Product Journey
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Our approach
Empathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
Empathize and Understand
• Explore and understand pros and cons of traditional BPM
• Create user persona
• Understand user challenges and needs
• Deep understanding of principles of S-BPM
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Our approach
Define Product VisionEmpathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
• Product Management Team Discussion
- Product team discusses findings of previous stage
- Defines high level details about target market segment, needs
of the customer that product will cater to, product landscape
and business goals
• Stakeholder Discussion
- Present product vision to stakeholder
- Get stakeholder consensus on product vision
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Metasonic product vision (sample)
Vision: Provide the capability to business to be able to adapt their IT systems rapidly, effectively and continuously
as per changing business needs
Target Group Needs Product Business Goals
Users: Business
Users and
Employees
Customers: Small to
mid sized
organizations
• Have a tool that allows the
business users to model
business processes
themselves and
automatically generate
business applications using
the process models
• Modelling language should
be simple, easy to learn and
easy to understand for
everyone
• Desktop application to allow
business users to model
business processes based on
S-BPM methodology
• Application to simulate and
validate a modelled process
• An executable application
should get generated out of the
modelled process.
• Application using multi-taction
technology for business users
to create business process
using physical modeling kit
• Popularize the
concept and
benefits of S-BPM
• Revenue
Generation
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Our approach
IdeateEmpathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
• Ideation Workshop
- Sketch solution ideas
- Discuss various solution sketches
- Gather feedback and proceed with the most supported idea
• Brainstorming Sessions
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Our approach
Prototype and Test
• Create low fidelity prototypes
• Organize prototype testing sessions
• Collect feedback, incorporate feedback and re-test
Empathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
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Our approach
Develop
• Development team is an agile team and follows SCRUM methodology.
• It carries on development in each iteration as per defined user stories in
the order of priority.
• Product owner is responsible for story acceptance based on the defined
acceptance criteria
Empathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
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Our approach
Validate and Iterate
• Provide the product to business partners at each milestone for
user testing
• Seek feedback
• Include feedback in next iterations
Empathize
& Understand
Define product
vision
Ideate
Prototype & Test
Develop
Validate & Iterate
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METASONIC IS GARTNER COOL VENDOR IN BPM, 2014
A Gartner Cool Vendor is a company that offers technologies or solutions that are innovative, impactful, and intriguing.
Gartner further outlines those features as:
• Innovative – It enables users to do things they couldn't do before
• Impactful – It has or will have a business impact; it's not just a matter of "technology for the sake of technology"
• Intriguing, fascinating – It has caught our interest or curiosity during the past six months
*Gartner “Cool Vendors in Business Process Management, 2014” by Rob Dunie, Michele Cantara, Janelle B. Hill, Samantha Searle, 25 April 2014.
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties,
expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Big will notbeat
small anymore
It will be the fastbeating the slow
Learn more. www.baconvention.com
© BA Convention 2017
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