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Success StoriesMedicine-On-Time’s Pharmacy Profiles

2018

TABLE OF CONTENTS

Sky’s the LimitPeninsula Pharmacy Offers 10 Insights into the Medicine-On-Time Solution

Keep It SimpleMedication Security & Ease of Use are Medicine-On-Time’s Strongest Features

Paulsen’s PharmacyProviding Value to Patients with Service and Care

The Places You’ll GoEnhance Your Pharmacy’s Specialty with Medicine-On-Time

McCarthy’s Pharmacy ProfileMeet Jim Myers of McCarthy's Pharmacy

Cascade Pharmacy ProfileMeet Corey Donovan of Cascade Pharmacy

Rapps Pharmacy ProfileMeet Hitesh Patel of Rapps Pharmacy

Wilcox Pharmacy ProfileLearn How They Utilized Medicine-On-Time to Grow Their Business

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Sky's the LimitPeninsula Pharmacy Offers 10 Insights into the Medicine-On-Time Solution

“The program is a godsend,” is a common response Tyler hears from patients and caregivers about the Medicine-On-Time solution.

Tyler Jenema, Pharm. D. is the owner and primary pharmacist of two Peninsula Pharmacy practices in Marquette, Michigan.

Tyler is no stranger to the pharmacy business: He is a second-generation pharmacist whose father was a pharmacist and pharmacy owner. Tyler has been the owner of Peninsula since 2009 and began practicing at the pharmacy upon graduation from Ferris State University’s College of Pharmacy.

Tricks of the Trade Once we heard about Doctor Jenema’s success with Medicine-On-Time, we had to give him a call. He told us some of the best kept secrets about the Medicine-On-Time solution, ranging from how to implement Medicine-On-Time in your pharmacy to what patients are looking for in a compliance and adherence service.

We’re excited to provide you with our most candid and comprehensive pharmacy profile to date! Here are Tyler’s top 10 insights about the Medicine-On-Time solution:

The program is a godsend.

2016 | Personal Care | Group Homes | Medication Adherence | Patient Care | Medicine-On-Time

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SKY'S THE LIMIT CONTINUED

1. A Transformative Service“Patients love the program—they often tell me it’s a godsend,” says Tyler. Countless children of Tyler’s patients were certain they would have had to hire in-home care or place their parent in an assisted living facility if Peninsula was not able to package medications with Medicine-On-Time.

Tyler added: “Patients seek out our [Peninsula Pharmacy’s] services. Offering Medicine-On-Time is transformative in what they need to accomplish throughout the day.” Medicine-On-Time is transformative because it simplifies lives for patients and caregivers. Patients’ independence can be maintained by using the compliance packaging solution: each administration time is color-coded by the time of day medications need to be taken.

2. The All-Inclusive Program When we asked Dr. Jenema how Medicine-On-Time has grown his business, he gave us a simple and powerful response: “The first and most obvious is being able to offer a very robust and all-inclusive program to group homes and assisted living facilities.”

Medicine-On-Time’s robust system simplifies various tasks in care facilities, especially medication passes.

In group homes, medication passes are performed by a medication pass technician, not by an experienced nurse, doctor or pharmacy technician. Errors during passes are common, such as missed doses or administering the wrong doses to patients.

Group home staff members can be given a five-minute tutorial about how to facilitate a medication pass using Medicine-On-Time, and understand exactly what needs to be accomplished. The medication pass error rate is extremely low when using the Medicine-On-Time solution compared to other compliance systems.

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3. Tangible Product, Tangible Results “Adherence programs are very useful, but they do not offer much tangibility,” notes Dr. Jenema. Many adherence programs cannot stand alone: A compliance component is necessary for medication adherence to be successful.

Dr. Jenema makes his adherence program tangible by incorporating Medicine-On-Time’s compliance package into his pharmacy’s services. When Tyler presents Medicine-On-Time to senior care facilities, he shows them what the actual product looks like and how medications can be packaged. He always takes calendar cards with him when presenting his Medicine-On-Time service.

For example, if patients are fumbling with 10 bottles per day and opening multiple bottles is troublesome, Tyler shows patients how their medication regimens can be simplified in Medicine-On-Time’s compliance packaging. They’re able to experience the possibilities of adherence and compliance by holding Medicine-On-Time’s calendar card in their hands.

“If anyone has an adherence program, they need a compliance packaging program. Medicine-On-Time is the most user friendly and cost-effective product on the market,” Tyler adds.

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4. Raise Your Star Rating The results of using Medicine-On-Time for medication adherence and compliance has been proven in both of Dr. Jenema’s Peninsula locations. His pharmacies earned five star Medicare ratings on EQuIPP, the best rating a pharmacy can achieve. Peninsula Pharmacy’s Medicine-On-Time adherence rate is “as close to 100 percent as you can get,” Tyler said when we asked him about his patients’ adherence rates on Medicine-On-Time.

5. Seal the Deal with MARs With Medicine-On-Time, all medications are in one compliance package and come with a medication administration record (MAR). The MARs are color-coded by the time of day medication passes occur and are connected to printers for ease of use.

Tyler says how “Medicine-On-Time’s color-coded medication administration records seal the deal for care facilities.”

Medication pass errors are greatly minimized when Medicine-On-Time’s color-coded compliance packages and MARs are used simultaneously.

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6. Get Your Foot-In-The-DoorMedicine-On-Time has enabled Tyler to gain the necessary knowledge for transitioning his services into the skilled nursing facility and long-term care communities. Tyler learned the intricacies of long-term care communities from using Medicine-On-Time in a group home setting.

For pharmacists who want to transition their services into skilled nursing facilities, Tyler advises implementing Medicine-On-Time into their service offerings:

“Pharmacists can integrate Medicine-On-Time into their workflow and services without making a huge investment, and have an actual piece of equipment to present to these care communities.”

7. Seamless Integration and Start-Up“Simple” is how Tyler describes Medicine-On-Time’s interface and printer setup processes.

Medicine-On-Time’s software seamlessly integrates into the industry’s top pharmacy management software programs. “It integrates right into the workflow,” stated Tyler when explaining how Medicine-On-Time communicates with his Computer-Rx interface. He’s never had issues with both interfaces connecting with each other.

Dr. Jenema has ample experience with Medicine-On-Time’s dot matrix and laser printers. His pharmacies previously used the original dot matrix printers and made the transition to laser: “We use the laser printer and literally never have any hang-ups. It’s as easy as printing off a Word document. There are never any issues or a jam. It’s an extremely dramatic improvement from dot matrix.”

When we asked Tyler about the time it takes to setup Medicine-On-Time, he told us how the “system outweighs the effort it takes to get it up and running by 100 to 1.” He continued to tell us how the benefit of being able to offer and market this service to patients and caregivers adds great value to one’s business.

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8. Wanted: ChampionsHow many staff members are necessary to launch Medicine-On-Time? Just one! You read that correctly—

Peninsula Pharmacy has one full-time staff member dedicated to Medicine-On-Time for production. Tyler has one or two staff aiding the one, primary Medicine-On-Time technician to help with actual packaging, running labels and processing scripts.

The success of Medicine-On-Time depends on your staff: “Staff buy-in is required, and it helps to have a technician champion Medicine-On-Time to learn and take on a lot of the product aspects,” said Tyler.

Managing Medicine-On-Time with other responsibilities can be accomplished with the same amount of staff. “If you manage your workflow correctly, it doesn’t take any more staff and staff time to accomplish what you need. You’re doing production of these things during the slowest times of the week,” adds Dr. Jenema.

9. Control Challenges What makes your business stand out from the others? For Tyler, it’s being able to control his workflow with Medicine-On-Time. Usually Mondays are a nightmare for independent pharmacists, but not for Peninsula Pharmacy. Mondays and Fridays are no different than any other day of the week. Tyler proceeded to give us a brief outline of a typical Peninsula workflow:

Just one staff member is necessary to get Medicine-On-Time up and running in your pharmacy.

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“About 40 percent of patients are on the adherence program. We know when their medications are coming, when they are due and when they’re coming to pick up their medications. The 40 percent of prescriptions filled are controlled. For example, we know patient X is coming in on Wednesday for 12 medications. We aren’t scrambling to fill huge orders. We know they’re coming in to get medications and prioritize time to process runs and complete refills. You can increase business without increasing staff, and don’t need a ton of people on Monday.”

Dr. Jenema leans on his synchronization, adherence and compliance packaging programs as the reason why his business is entirely unique from his competitors. Tyler can synchronize and package medications, allowing him to say his services are about the patient and ensuring the patient is taking their medications. Dr. Jenema and Peninsula take tangible steps to guarantee patients have what they need.

Challenges such as not having refills on medications or having medications that are too soon to fill are eliminated with Medicine-On-Time. These kinds of challenges can be controlled, preventing patients from receiving unexpected news about their prescriptions. Patients walk out of Peninsula with all their expected medication regimens in a convenient, color-coded package.

10. Grow Your Business Tyler knows how to make an impact! The most successful campaign Tyler has launched to grow his business was airing high-quality television advertisements in his area. Tyler said it was a big investment, but changed the way his business grew. He created a specific Medicine-On-Time commercial of participants singing and holding the Medicine-On-Time package.

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Another way Dr. Jenema grows his business is by “always seeking out places to speak to caregivers or patients,” whether these places are local assisted living facilities or professional groups. He works with local senior centers at least once per year before Medicare enrollment, and in the spring after open enrollment when people are on new plans. Tyler typically presents to a group of social workers or case managers about what his pharmacy does, what their adherence and compliance programs offer and about all other aspects of Peninsula Pharmacy.

The Possibilities are Endless Whether you’re new to the pharmacy industry or Medicine-On-Time, Dr. Tyler Jenema gave us some generous advice.

If You’re New to Medicine-On-Time

“Make sure you have an adherence program. Have a technician learn the program and start slow. We [Peninsula Pharmacy] started with one patient who was going to transfer medication elsewhere that had a compliance packaging program. Based on the medication patients have, Medicine-On-Time can offset costs.”

“If you have robust adherence program, bring in Medicine-On-Time and transition patients to Medicine-On-Time from day one. Solidify those patients to be Medicine-On-Time patients for as long as they’re at home [not in an assisted living facility].”

“Identify one or a couple of patients and go from there. We [Peninsula Pharmacy] had 10 patients for the first six months, and then grew very quickly once we decided to expand the program.”

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Keep It SimpleMedication Security & Ease of Use are Medicine-On-Time’s Strongest Features

Judy owns Caring Together, Incorporated with her husband, Bob Gill since 2001. Caring Together is a Christian-based, client-centered organization headquartered in Augusta, Georgia that seeks personal care options tailored to individuals’ needs. Caring Together subcontracts with personal care homes, and Judy recommends Medicine-On-Time to affiliated homes and pharmacies. Pharmacies specifically implement Medicine-On-Time to serve her personal care facilities.

Mrs. Gill has been a loyal customer of Medicine-On-Time for over 20 years, since she first embarked on her career in the personal care industry. It all started when Medicine-On-Time’s Founder and President, John Kalvelage, walked into Mrs. Gill’s organization in 1993 and would not leave.

2016 | Personal Care | Group Homes | Medication Adherence | Patient Care | Medicine-On-Time

Ease of use and medication security are two features Judy Gill praises about Medicine-On-Time.

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KEEP IT SIMPLE CONTINUED

Persistence Pays Off “She can’t see you!” is what Mrs. Gill’s receptionist repeatedly stated when John Kalvelage wanted to discuss Medicine-On-Time’s offerings to Mrs. Gill. Despite the receptionist’s unwavering response, Mr. Kalvelage did not head for the door in defeat—he kept talking about the product and all of its innovative features. All he wanted was five minutes of her time.

Little did Mr. Kalvelage know that Judy heard every word about Medicine-On-Time. “I was desperately looking for this product,” said Mrs. Gill. In 1993, Judy was operating assisted living facilities in Georgia and South Carolina, and nobody had extensive experience in the personal care field. Medicine-On-Time’s solution arrived at just the right time.

Judy gave John more than five minutes: An hour and a half later, Judy became one of Medicine-On-Time’s most loyal customers and a part of a medication adherence revolution.

A Pioneer in Medication Adherence Judy continually uses and recommends Medicine-On-Time’s services due to the product’s ease of use, the security of medication, and the strong reduction in medication administration errors. Medication administration errors are mitigated through Medicine-On-Time’s USP (U.S. Pharmacopeial Convention) certified compliance packaging calendar cards that arrive to personal care homes pre-packaged.

Judy’s and Bob’s personal care homes are not allowed to use medicine cups. “With Medicine-On-Time, medication is already in a cup,” Judy says. “This eliminates a lot of medication problems and hassles with personal care homes. Unlicensed staff can use this product with ease."

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Impressive Upgrades A couple of Medicine-On-Time upgrades are evident through the new printing and packaging systems. Converting to laser label printing from dot matrix printing has given the calendar cards new highlighting and color-coding capabilities.

Judy specifically mentions the client’s photo feature on the calendar card: “How can you possibly give anyone the wrong medication? I’m so impressed with the upgrades! It’s so easy to get patients mixed up even when there are only a few.”

Medicine-On-Time’s detail-oriented features greatly reduce the risks of medication administration errors.

MAR CapabilitiesThe Medication Administration Record (MAR) records, by law, every dose caregivers administer to patients. Caregivers initial what they give patients in each dose cup inside of the corresponding spaces on the MAR. The MAR keeps track of what patients are taking throughout the day, along with listing the side effects of each medication: “Medicine-On-Time is wonderful with side effects right there on the MAR!” Judy exclaims. “The MARs are already printed for unlicensed staff and information is accurate on the MARs.”

This eliminates a lot of medication problems and hassles with personal care homes. Unlicensed staff can use this product with ease.

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Advice to New Medicine-On-Time Users When Judy was asked to provide advice to new Medicine-On-Time users, she adamantly suggested having someone great market Medicine-On-Time’s offerings: “Have someone get out there to market the service because it’s so good and valuable. The service is great because it doesn’t fail.”

Grow Your BusinessHow did Medicine-On-Time grow Mr. and Mrs. Gill’s business? Judy explained how Medicine-On-Time offers clients and professionals a secure medication system, and an opportunity for new home providers to secure a medication administration system.

A secure system and ease of use-- two simple but important features that distinguish Medicine-On-Time as the pioneers in medication adherence and compliance packaging.

The service is great because it doesn't fail.

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Paulsen’s PharmacyProviding Value to Patients with Service and Care

How many independent pharmacies can boast a history of almost 100 years? Paulsen’s Pharmacy in Portland, Oregon is one of the few who can!

We’re excited to introduce Paulsen’s Pharmacy as a new Medicine-On-Time customer! Established in 1918, Paulsen’s has a long tradition of providing medication therapy management and customized, synchronized patient care.

We spent a few minutes with Paulsen’s owner, Jon Tomin, to discuss what his pharmacy offers and how Medicine-On-Time complements his services and enhances patient care.

The Missing Link “The synchronization process is great, but it doesn’t actually help the patient take their medication properly,” said Jon Tomin. Paulsen’s did not always have a medication adherence program until a few months ago. Jon chose Medicine-On-Time to accompany his services.

2017 | Historical Pharmacy | Compliance Programs | Health Care Collaboration | Medication Synchronization

One unique feature of Paulsen’s is that customers can enjoy soda from an old school soda fountain.

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PAULSEN'S PHARMACY CONTINUED

Tomin realized how there was a missing adherence link: Patients’ medication regimens were perfectly synchronized but they were not adhering to their regimens. There was no system in place to guide patients on when they should take specific medication. “Medicine-On-Time is the piece that helps patients take their medication correctly. Medicine-On-Time was the missing adherence link,” said Jon.

Medicine-On-Time fulfilled the demand for an adherence program. Paulsen’s saw an immediate and positive response to the color-coded, calendared blister packaging. Patients are satisfied with how accessible the packaging is, and their family and caregivers find the process simple and worry-free.

Enhancing Value Implementing a medication synchronization and adherence program helps individual patients and healthcare providers. Medication synchronization and adherence helps keep patients on track with their medications, improves patient quality of life and reduces possible hospital readmissions. Medicine-On-Time aids patients in maintaining good health, and helps healthcare providers determine if medication regimens are effective when appropriately adhered to during treatment.

Medicine-On-Time is the piece that helps patients take their medication correctly. Medicine-On-Time was the missing adherence link.

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Paulsen’s Pharmacy wanted to take the value they offered patients to the next level, and they did.

Paulsen offers a Concierge Program, designed to help physicians and pharmacists work together to improve patient care. The program’s core is medication synchronization and adherence.

More independent pharmacies are establishing concierge programs to add value to their customer service. The collaborative nature of a concierge program greatly enhances patient care and well-being.

The Paulsen’s Concierge ProgramThe Concierge Program is designed for individual patients and healthcare providers. Jon explained Paulsen’s program to us in four steps:

1. Medication SynchronizationThe first step is to synchronize patients’ medications to fill on the same day each month. Medication synchronization is designed to assist patients who are taking three or more medications and/or supplements, and ensures all medications are picked up one time per month. This allows the patient to make less trips to the pharmacy and maintain independence.

2. Packaging Choice Patients can choose from different packaging options including Medicine-On-Time. Medicine-On-Time is Paulsen’s chosen multi-dose packaging system and is a free upgrade for patients. Patients are not charged any additional costs for using the multi-dose adherence service.

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3. Pickup Options Paulsen’s provides three pickup options: in-store pickup, free in-home delivery or mail order delivery. For only five dollars, Paulsen’s can ship anywhere in Oregon for next day delivery.

4. Physician Reporting Paulsen’s has a partnership with PrescribeWellness, a software program that turns data into meaningful analytics. This enables Paulsen’s to create a strong partnership with healthcare providers, drive greater patient adherence and provide a collaborative tool in improving patients’ overall health.

Paulsen’s Pharmacy proves how Medicine-On-Time’s medication adherence system seamlessly integrates into pharmacy workflows as an important component of enhancing patient care.

Eliminate the Missing Adherence Link in Your Pharmacy Today!

Visit MedicineOnTime.com or call 800.722.8824 to learn about how you can improve patient care, increase revenue and ensure confidence.

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The Places You'll GoEnhance Your Pharmacy’s Specialty with Medicine-On-Time

Eight months.

That’s all the time it took for pharmacy owners Erik P. Johnson and Richard K. Ploude of Anawan Pharmacy in Rehoboth, Massachusetts to conceptualize, build-out and officially open the doors to Anawan on September 1, 2016.

Erik and Rich have known each other for a number of years and met through a mutual friend. They both pursued the pharmaceutical industry for different reasons: Erik was a pharmacy clerk in high school and his father was a doctor, exposing him to the importance of medicine in one’s well-being. Rich became interested in the industry due to his younger brother who needed various prescriptions as a child.

Preventing Non-Adherence Related Readmission RatesOnce Erik and Rich decided to open a pharmacy, they needed an efficient and effective medication adherence, management and compliance solution. They turned to Medicine-On-Time.

Anawan specializes in partnering with facilities to prevent patient non-adherence related readmission rates after discharge. Anawan alleviates non-adherence related readmission rates by packaging the discharged patient’s medications in Medicine-On-Time.

Pharmacies and facilities gain confidence with the Medicine-On-Time solution because they know patients will take their medications as prescribed during the first 30 days of discharge. This helps improve health conditions, reduces readmission rates and increases a facility’s or pharmacy’s Medicare Star Ratings.

2017 | Re-Admission Rates | Facilities | Independent Pharmacy | Medication Adherence | Delivery

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THE PLACES YOU'LL GO CONTINUED

Implementing Medicine-On-Time

What was the deciding factor for bringing Medicine-On-Time into your business?

ERIK: We were looking for a differentiator that would set us apart from “big box” stores.

RICH: Both Erik and I have experience in nursing home pharmacies. Medicine-On-Time is a way to keep an elderly person independent for a little longer before seeking nursing home care. If medication is the big thing that a loved one is looking at and saying “I just can’t handle their meds any longer, they need to be in full-time nursing care,” Medicine-On-Time allows them to stave off putting them into full-time nursing for a little longer-- if it’s really just the meds that are the problem.

We offer home delivery as one of our services, and are able to deliver Medicine-On-Time. We have a customer whose father who is on multiple medications and her mother is suffering from Alzheimer’s. It was very confusing for them to manage their own medication. She’d have to go over medications every other week to try and setup a pill box. Using Medicine-On-Time, we take care of it [medication management] for her and it’s managed on our [Anawan’s] end. They are very pleased with the service.

Note: Pharmacists expertly prepare oral, prescription medications into Medicine-On-Time. There is no extra work for the patient to have their medications packaged into Medicine-On-Time.

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Medicine-On-Time: Complementing a Specialty

What’s your pharmacy’s focus? Retail, long-term care, facilities?

ERIK: Anawan partners with facilities so that when patients are discharged, or if they were on a short-term rehab visit and they are going home, they can go home on the Medicine-On-Time system. It also helps the nursing facilities with medication compliance after the patient leaves so they don’t end up back in the hospital.

RICH: With Medicine-On-Time, facilities don’t have to worry as much [as they normally would] about their bounce back Star Ratings from Medicare. One of these ratings measures if a patient is readmitted into the hospital or nursing home within a certain number of days from the discharge date. If bounce backs [non-adherence related readmission rates] happen, this affects the facility’s Star Ratings through the Medicare system. We [Anawan] tell them that if they send their patients home on the Medicine-On-Time system, you’ll know patients will be taking their medications the way the compliance system is setup during those 30 days, and this will help with your Star Ratings in the long run. That’s kind of the angle we’re gearing toward facilities, saying it’s a good idea to discharge patients on this program.

Note: Medicine-On-Time’s study, the Impact of a Medication Management System on Nursing Home Admission Rate in a Community-Dwelling Nursing Home–Eligible Medicaid Population” published in The American Journal of Geriatric Pharmacotherapy in February 2011, proves how incorporating our packaging into managing medication adherence significantly prolongs patients’ independence, reduces nursing home admission rates by 66% and increases Medicare Star Ratings.

How long have you been using the Medicine-On-Time solution? ERIK: The first [Medicine-On-Time] patient came onboard in early October 2016.

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How does your staff feel about Medicine-On-Time? Do you see efficiency within your overall workflow?RICH: The staff are Erik and I! But I primarily use the solution.

I’ve worked with Medicine-On-Time since its implementation in October 2016, and have quickly developed efficiency with the solution. I learned more about Medicine-On-Time from Nina Zingariello [the Regional Account Manager for Medicine-On-Time customers in the New England and Northwestern regions of the United States]. She demonstrated how to use Medicine-On-Time and provided helpful feedback and workflow efficiency advice.

Rich proceeded to tell us about his workflow efficiency method and how he maintains organization when filling Medicine-On-Time calendar cards:

For accuracy, Rich prefers to fill the calendar cards, or blister packs, in the order pills are listed on the label itself. He uses the filler tray and plastic tray inserts for different pill sizes (A, B, C, D, etc.) to fill batches of calendar cards. Rich says how filling calendar cards in the order pills are listed on the label saves time in the checking process. This way, Rich knows he accurately completed the filling process in a methodical manner.

Getting Out There: Marketing Medicine-On-Time

What type of patients are using the Medicine-On-Time solution?

ERIK: We’re marketing Medicine-On-Time from a perspective other than [patients] wanting to maintain independence later on in life. We [Anawan] have a patient that is learning how to become more independent early in life. She is a pre-teen, and her mother has several young children. The mother wants her daughter to be able to understand how she has to take her medications everyday. She needs to be on medications for the rest of her life, and she wants her daughter to have a solution to better monitor her medication regimen, along with an approach toward independence and taking her medications on a daily basis.

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Note: Medicine-On-Time is great for youths to manage medications, such as when they go away to summer camps and need to have a daily routine for managing their vitamin and/or prescription intake. Medicine-On-Time gives everyone an additional level of confidence for managing multiple medications in an independent and concurrent manner.

What do you hope to accomplish in 2017?

RICH: Ideally, to make a profit and grow (laughs)! That would be phenomenal. Really, some of the goals we’re looking into is getting ready to launch a free vitamin program for children. The goal is to let people know that Anawan is in the area. We [Anawan] are going to partner with local elementary schools and send flyers home with children telling their parents that if they come into the pharmacy and provide their child’s name, address, and date of birth, they can go home with a free bottle of children’s vitamins. They can return to Anawan on a monthly basis to pick up a new supply of vitamins.

It’s a way to get our name out there as well as generate traffic. If people are walking in to get free vitamins, they will walk around the store and see what we have, and maybe check our pricing compared to where they’re going now. It’s a great way to give back to the community and get people to know that we are a pharmacy in town. No purchase is necessary, it’s just a “come in the door, give us your information and meet us” scenario. Erik and I are confident in ourselves that this [Anawan] will be a better pharmacy experience for you than what you are experiencing now.

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Moving On: Growing and Learning from Mistakes

What advice would you offer to new pharmacy owners? RICH: To have another owner to talk to, to find out what mistakes they’ve made or what they would do differently. We’re members of NPSC (Northeast Pharmacy Service Corporation), and they were very helpful in guiding us through some of the things we did not know regulatory wise and about insurance contracts. We [Rich and Erik] weren’t out there blind, but there’s a difference between having someone advise you on how to do something than talking to someone who actually did it, went through it, and find out what their experience was with different insurance contracts. Having another owner to bounce subjects off of, or to talk about what merchandise they carry, can help you make the right business decision.

How did you resolve mistakes? RICH: Learn from mistakes, and hopefully they don’t cost you too much money in the long run. Just learn from them, move on and don’t make that mistake again.

That’s a wrap! From pharmacy business advice to how Medicine-On-Time is an asset for preventing patient bounce back rates, increasing Medicare Star Ratings and maintaining patients’ independence, Erik and Rich candidly shared what makes their pharmacy successful.

Tap Into Your Potential with Us!

Contact Medicine-On-Time today at 800.722.8824 or [email protected] to see what we can do for you!

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McCarthy's PharmacyMeet Jim Myers of McCarthy’s Pharmacy

Medication adherence shouldn’t prevent patients from enjoying their summer, especially if they’re headed to camp. Medicine-On-Time simplifies the medication management process for everyone involved, assuring camp directors and parents alike that medications are properly packaged based on the needs of the patient.

We’re excited to introduce you to one MOT customer who saw the dog days of summer as an opportunity to offer something unique to patients and the community.

Meet McCarthy’s Pharmacy Jim Myers, Manager of McCarthy’s Pharmacy remembers when his summers at McCarthy’s were a bit different. 22 years ago, Jim began his career with the pharmacy as a cashier after school. He knows the pharmacy and the community well and wanted to offer something different that would also bring in extra business during the summer months.

In 2013, the pharmacy began to offer their patients the opportunity to do something they may otherwise never have the chance to do; attend summer camp. “The patients love it, adherence is close to 100%,” says Myers. The pharmacy now packages medications for 500 campers each summer and they are not stopping there. Offering patients this service allows the pharmacy to gain additional exposure to many other facilities.

2017 | Family-Owned Business | Independent Pharmacy | Physician Groups | Marketing

“Good customer, personal service allows the pharmacy to maintain such a wide network of campers,” says Myers.

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MCCARTHY'S PHARMACY CONTINUED

They get the word out about their service any way they can and have added an additional 300 patients on top of the 500 summer camp patients they service during those specific months. “The concept of MOT allows med passes easier and more accurate for the facilities we fill for.” McCarthy’s has five staff members dedicated to the Medicine-On-Time System. “We sync the medications and then transition to the MOT system.”

Daily, weekly, and monthly options allow patients to arrive at any camp experience with their medications packaged together in color-coded calendar cards that make administration easy, efficient, and accurate. Each detachable dose cup contains the exact meds the patient needs to take and is labeled with the patient’s name, cup contents, and the precise time to take them. With 30+ years’ experience to back it up, our system takes the guesswork out of managing medication, leaving more time for songs around the campfire.

Interested in Learning More?

If you’re interested in learning more or you’re a current MOT customer and would like our Summer Camp brochure, please send a request to [email protected]

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Cascade PharmacyMeet Corey Donovon of Cascade Pharmacy

We’re excited to introduce Cascade Pharmacy, a family owned business that officially opened the doors in the 1960’s. The retail pharmacy has changed hands a few times over the years but has been owned and operated by the same family since 2008. Corey Donovon, leads the marketing efforts and is sharing a unique marketing approach that works well for his pharmacy. {Hint} It goes perfectly with our new Physician brochure we’re rolling out this month. Read on to learn more about Cascade Pharmacy and their marketing efforts that may spark some new ideas for your pharmacy.

2017 | Family Owned Business | Business Growth | Medication Adherence | Community Involvement

“We have the fortunate opportunity to be serving three generations of families in some cases. We take a lot of pride in this, especially since we are situated within a small community and surrounded by more rural small communities.”

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CASCADE PHARMACY CONTINUED

You currently have 75 patients on MOT, how has Medicine-On-Time helped grow your pharmacy business?

Medicine-On-Time fills a service gap in our pharmacy and allows us to offer a unique solution in compliance packaging that truly simplifies and improves the medication management process.

You currently market the pharmacy to Physician groups and have found success with this effort, can you breakdown your process to get the Physicians and their staff on board?

The way we market to physicians is simple:

• ALIGN with the nurse practitioners and COMMUNICATE the benefit to their patient’s outcomes by improving their patient’s medication compliance

• FOLLOW UP with a luncheon at this point and present to the entire staff

• OFFICIALLY ON-BOARD the office staff with the MOT program, it is very important to EXECUTE a CE with the office every quarter since there will be inevitable turnover within the office

Cascade Pharmacy has set a goal of 200 MOT patients this year. Can you tell us some additional tactics you use to marketing MOT to your community?

“From a tech perspective, we are using our website, facebook, and google Adwords. Internally, we are utilizing our pharmacy software system (Pioneer Rx) to identify current patients that would benefit from MOT and reaching out to them by phone or approaching them during their next refill. The final way we get the MOT word out is through networking with our Dr.’s Offices and at local senior events within the community. This has been very beneficial for our growth. This can be difficult to do with time being the constraint, but it is a must and can be done.”

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CASCADE PHARMACY CONTINUED

What would you recommend to a pharmacy who is just getting started with Medicine-On-Time?

Make sure you have a very strong Medsync process and Medsync patient base prior to starting. Prepare your employees early, over train and over-communicate during the on-boarding process.

Why does Cascade Pharmacy build a presence and an awareness of your pharmacy service offerings in your community?

“We want to impact our community by being more active in each of our patient’s health goals and outcomes. Healthy people make healthy communities, says Donovon.”

Grow Your Business

We’re always looking for ways to help our customers grow their business. We have an archive of articles on our blog and a cache of marketing resources to help!

Reach out to us to find out more! [email protected]

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Rapps PharmacyMeet Hitesh Patel of Rapps Pharmacy

At Medicine-On-Time, we have no shortage of phenomenal pharmacies and passionate owners. They each have their own qualities that make them stand out for the patients they serve. Rapps Pharmacy in Plainfield, New Jersey is certainly no exception. We sat down with Hitesh Patel, pharmacist and business partner, to discuss what makes Rapps Pharmacy succeed and how Medicine-On-Time helps them reach those goals.

How many patients did you begin with and how many do you have now?

We began with around 50 patients and now our patient count stretches over 1,000 and still growing.

Medicine-On-Time offers customization based on your pharmacy’s needs and the needs of your patients. How do you use this to your advantage?

It’s a powerful system that helps my staff get work done quickly. We have an “assembly line” of techs. If there is a challenge they face, it can be handled right at the source because they are already heavily involved. This efficiency has allowed the business to grow in other areas.

How do you handle prescription changes within the facilities you service?

Patient’s medication changes happen. MOT allows my staff to add, edit or delete a prescription easily. For new prescriptions, we make a new card and then add the new prescription to the full card during the next cycle. We work closely with the nurses at each facility. By doing that, we have built relationships and they take us with them if they leave and go to another facility.

2017 | Patient Growth | Facilities | Medication Adherence | Compliance Packaging

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When you reflect on where you started with MOT and where you are now, what advice would you give a new MOT pharmacy?

Reach out to the MOT staff if you have questions. Everyone is very accommodating and reachable. Invest in your people and allow them to really learn the system. When they need help, use the MOT Customer Support team to your advantage. They are your first-line of attack and available if you need them.

Anything else you would like to share about your pharmacy?

We just filled our One millionth prescription!

Hard Work & Fostering Relationships

Medicine-On-Time’s powerful system was able to help Rapps Pharmacy grow tremendously over the years. At over one thousand patients and one million prescriptions, they’ve come a long way - but with the support of Medicine-On-Time they can reach for higher goals!

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Wilcox PharmacyLearn How They Utilized Medicine-On-Time to Grow Their Business

Nestled in the heart of the Rutland, Vermont, Wilcox Pharmacy is a favorite among both practitioners and patients. Wilcox started serving the Rutland community in 1984, growing into their team today of 21 team members! Their partnership with Medicine-On-Time has allowed for strength in business, further cementing their place in the community as a pharmacy that truly serves all customer needs. Read on to learn how they utilized Medicine-On-Time to grow their business!

Do you have anything unique about your community and/or pharmacy location?

Wilcox Pharmacy has an ideal location in Rutland Vermont. We’re directly across from the Rutland Regional Medical Center and in the heart of the medical community. Wilcox started serving the Rutland community in 1984. Currently the pharmacy has 21 team members and we’re growing with the addition of a SynMed robot, which can interface with Medicine-On-Time!

How long have you been a Medicine-On-Time customer?

Ten years and counting! Wilcox Pharmacy was one of the first pharmacies in the area to have a medication compliance system to help folks become organized and more compliant. This is an easy sell product. Patients and their caregivers simply love the ease and their compliance is always improved.

How many staff members do you have trained on Medicine-On-Time?

We have 6 trained staff members.

2017 | Patient Growth | Marketing | High-Volume Pharmacies | Medication Adherence & Synchronization

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How are you marketing your Medicine-On-Time solution to your community?

Many different avenues are utilized in marketing to our close community. We use bag stuffers, home care organizations, VNA, case workers, and of course word of mouth. I have been to Independent Living facilities where they enjoy having topic talks with their residents. Medicine-On-Time currently has a terrific table-top display promoting conversation that can go near your point of sale area. For us we made it fun for our employees—whoever gets the most leads generated gets to have breakfast with their pharmacist of choice!

What are some tactics you use to grow your business?

We read Medicine-On-Time informational emails and pick and choose what works for our area. You must stay in constant touch with your referral people to share any updates and new approaches to introducing Medicine-On-Time.

How has Medicine-On-Time helped grow your pharmacy business? How do you market to physicians and healthcare groups/facilities?

Marketing Medicine-On-Time to providers/facilities is done along with other marketing efforts that I may be doing. We always keep brochures in the information racks in sitting areas, we make sure the RNs are familiar with the program, and we let the office staff know how to go about talking to the patient and that our pharmacy will do all the work! The patient just gets this nice and organized calendar each month—possibly even delivered to their doorstep if they live within city limits! How easy is that?!

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How has your business evolved since using Medicine-On-Time? In other words, where were you when you first joined Medicine-On-Time to now?

The main improvement we have seen is in the compliance adherence area. This is an important issue because not only does the Medicine-On-Time patient add to your business but many times family members, and other potential customers that come through referrals, start coming to Wilcox.

How many patients do you have on Medicine-On-Time?

We have 400 patients using Medicine-On-Time.

What does your staff think of Medicine-On-Time, and how has their workflow changed since implementing Medicine-On-Time?

We all love the laser print! It’s hard to believe the difference from the original dot matrix printing job. Customer response has been so positive with the change to laser. Clear, easy-to-read printing and the pictures of the medication are great too.

[email protected] 800-722-8824 x 832

Learn more about how Medicine-On-Time can improve patient care, increase

revenue, and ensure confidence for your pharmacy.

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11461 US Highway 301 N | Suite 101Thonotosassa, FL 33592

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