successful franchising key terms of an agreement pravin anand lahore, 18 th december 2007
TRANSCRIPT
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Successful Franchising Key terms of an agreement
Pravin Anand
Lahore, 18th December 2007
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Promises made
• Franchisors make promises – Of exclusivity within a certain territory– That the market is good and their system works –
good money to be made– That with a pre determined investment, even without
experience, there would be success– That they would continuously support the franchisee
in various ways
• On the force of this promise SMEs invest lifetime earnings
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Franchisor - obligations
• An accurate and detailed operations manual – critical– Living document – changes– User friendly (ring notebooks with tabs)– Detailed – (..they never told me how to do it..) eg
Peanut butter sandwich– FAQs – should anticipate questions– Confidential and proprietary – licensed – Fair representation
• Link up like a computer network for latest updates to franchisee
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Franchisor
• Protected IP– Registered (Patents and designs), used
Trademarks) or authored (copyrights)– Not infringing third party rights– Obligation to sue - cost
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Franchisee: Trade marks
• Franchisee will not register mark in his own name. Registration creates strong rights
• That he would use the mark – basis of agreement & important to protect the mark
• Licensee would not vary the mark or offer poor quality goods/services– Quality control (specifications, samples, inspection of
inventory accounts processes)– Registered user (QC presumed)
• He would not export outside licensed territory
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Copyright licensing
• Presumptions– Territory (if silent then India – relevant for
global licenses)– Duration (if silent then 5 years – relevant for
large repertoires of music films or books)– License lapses if right unused for one year
(unless contrary contract)
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Franchisee
• Wont manufacture or sell competing goods in course of franchise
• Post termination– Will respect IP– Wont compete for a reasonable time – may not be
valid in some countries if no IP involved
• Maintain quality – even procure parts or goods from franchisor
• Not to hold an interest in a competitor – like a marriage
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Franchisee
• To keep know how confidential– Physical access, IT, marking, employee contracts,
action taken against violators
• To contribute to advertising – get prior approvals (eg Walt Disney –elephant picture)
• Best efforts to sell goods – (T series and Prentice Hall)
• License improvements to licensor• Help enforce IP (local witnesses, complainant,
documents and logistics)
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Giant Steps taken towards IP protection
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Franchisee
• Not to transfer the franchisee
• Attend training programs
• Not to violate any law (Building laws (MCD) or AICTE rules)
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Conclusion
• Good faith on both sides – critical for success
• Good systems and good contractual terms leave no ambiguity and disputes avoided
• Terms must be detailed but simple to follow and gone through as a part of training for successful implementation