successful ftth implementation
DESCRIPTION
Communities are increasingly becoming interested in the benefits in upgrading their broadband networks to compete in the global economy and attract and retain businesses and residents. Once communities decide to move forward, they must follow up their business case, RFP, and solicitation of support with an implementation plan to manage the project—to be on time, on budget, and deliver what is needed. Learn how to deploy a tight implementation strategy, including contract and oversight by first reviewing this presentation given by Finley Engineering’s Vice President Larry Fausett and then visiting www.finleybroadband.com. Finley is an end-to-end consulting engineering company providing the simplicity and efficiency of turnkey capabilities. We can manage all phases of a project, from initial planning to the final working system. At Finley, we take the time to listen to what you need—unique to your business and your customers. The integrity of our work and our people is key to your success, and we invest the time and resources into ensuring you realize optimal results. At Finley, a successful network project begins with solid planning. Meticulous preparation ensures efficient construction, and can provide substantial savings. We help our clients put innovative network solutions into place, quickly and cost-effectively. It’s how we’ve build a reputation for excellence across the nation, one project at a time.TRANSCRIPT
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FTTH Council Community Toolkit Conference
How to Make Your Customers Happy!(a.k.a. How to Manage a Successful
Implementation)
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THIS is the response you want when your FTTH installation is complete
Is this a pipe dream…NO!!
Is it a challenge and will there be bumps along the way…YES!!
Happy! Happy! Happy!
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Is it really because you want to be operating a FTTH network?
For some the answer may be YES!!
And the reason... Customer demand, economic development, and quality of living.
Why are you considering FTTH?
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Selecting Vendors – Is the process valid, fair and transparent?
Rock Solid Contracts– Reasonable Terms and Conditions
– Low bid or quoted contracting process?
– Reasonable timelines (a HUGE part of successful project implementation)
– Top notch project management
How are you going to achieve your goal?
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Project Timeline
Contract Management
Project Implementation
Delivering the System
Project Management...
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Facilities Construction Contract
– Selection of materials to be used on the project– Construction timelines– Expectation of contractor during construction
(i.e. work product)– Project cleanup
– Progress reports– Conflict resolution– Mishaps?
Fiber Facilities...
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Equipment Contracts and Installation
– Selection criteria for bid or quoted contract?– Expectation of vendor for turn-up support– Installation timelines– Testing prior to service initiation
– Timeline management for cohesion with fiber facilities construction
– Progress reports– Conflict resolution– Mishaps?
Electronic Equipment...
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Services Contracts
– Service delivery timelines– Expectation of vendors– Integration testing – Performance testing prior to
subscriber installations
– Progress reports– Conflict resolution– Mishaps?
Subscriber Services...
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Customer Services and Network Operation
– Installation timelines for new subscribers– How will you bill?– Ongoing customer service– Network documentation– Performance monitoring– Procedure to repair damaged fiber and equipment
Future Expansion and Upgrades
Network Management...
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All the pieces of the puzzle fit together when they are all planned together
Utilize someone who understands all the individual aspects of a FTTH project….and the timelines for all the pieces to fall together
The customers should drive demand for your services
Putting the Puzzle Together
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11 offices located in the Central and Western United States
19,225 miles of FTTH engineered
94,342 subscribers passed
Finley Engineering
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Follow us for more information:
www.FinleyBroadband.com
June 20 Webinar “Gigabit FTTH: Examining Ultra High Speed
Network Momentum”
Want to learn more?