suffering from “franken” monitoring?

Beat the “Franken” Monitoring Blues…Shamus McGillicuddy, Sr. Analyst, Enterprise Management AssociatesMike Sargent, SVP & GM, Riverbed SteelCentral

Shamus McGillicuddy, Senior Analyst@[email protected]

The Value of a Platform Approach to Performance Management

New Levels of Complexity Demand New Approach to IT Operations

• The days of a static data centers delivering monolithic applications to fixed endpoints are over

• Users are mobile• Applications are complex and multi-tiered

Dozens if not hundreds of services combine into a single web service• Infrastructure is virtualized and software-defined

End-to-end virtual/physical operations creates new visibility demands• Hybrid cloud blurs the lines between public and private infrastructure

• Legacy IT operations tools and practices are not designed to address these conditions

Slide 3 © 2015 Enterprise Management Associates, Inc.

IT Complexity Requires Agile Operations

In the face of change, IT must be more agile and equipped with modern tools• Maintain a service-centric view of infrastructure

End-to-end visibility across technology domains Understand how dependencies affect application health and performance

• Collaborate across organizational groups Application managers, systems admins, and network managers working together to move

in the right direction• Proactive problem prevention

Identify traffic spikes created by big data collection, replication and analysis Detect and mitigate regional outages in a global service Scale applications rapidly in response to changing business conditions


IT Operations Is Not Ready to be Agile


34%

34%

32%

Enterprise network teams devote their typical work week to the following

Reactive troubleshootingProactive problem preventionAll other activities

Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014

IT spends too much time putting out fires

• End users detect 40% of problems before the NOC finds them

• Network teams spend two-thirds of their time troubleshooting

Key problems addressable by integrated management systems:

1. Operational costs2. Lack of centralized control3. Troubleshooting problems

The Scourge of Siloed IT Organizations


Security concerns

Increased operating costs

Integrating legacy and new technology

Finding/hiring skilled staff

Lack of centralized control

Slow deployment of software updates

Slow provisioning of new app environments

Diagnostics and troubleshooting

Increased capital cost

Increased staff cost

38%

37%

35%

34%

34%

33%

32%

32%

30%

29%

IT silos cause pain with:

Source: EMA, “Obstacles and Priorities on the Road to the Software-Defined Data Center” January 2014

Siloed IT Gets the Siloed Tools It Deserves


Legacy management tools perpetuate this practice

• Domain-specific management systems:• Provide visibility into a single

technology domain• Align to skill sets of engineers and

admins in these silos• Deliver no end-to-end view of

application environment

IT organizations evolved as teams of specialists focused on specific technology domains

• When trouble strikes, IT groups circle the wagons• Siloed tools prove domain

innocence• Finger-pointing• No collaboration• No service-centric approach

Management Tool Sprawl is Also a Problem Inside Silos

• Each management silo has internal tool sprawl, too• The typical enterprise uses between 4 and 10 network monitoring and troubleshooting tools

Doesn’t include shelfware 10% of large enterprises use more than 25 tools A network engineer might log into three or four tools before answering a

simple question such as: How much bandwidth does this application consume?

Network operations and network engineering often use different tools



The Industry is Ready for a Change

• 40% of enterprises have formed cross-domain IT operations teams*

• They need tools that IT engineers with diverse skillsets can use together

• Enterprises are seeking help from IT management vendors to transform operations• The top two partnership priorities for IT transformation efforts†:

1. IT applications management vendors 2. IT operations management vendors Ranked ahead of consultants, systems integrators and infrastructure vendors


* Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014†Source: EMA, “Digital and IT Transformation: A Global View of Trends and Requirements,” September 2015

IT Organizations Have New Integration Requirements for Management Tools

IT organizations want integrated performance monitoring and troubleshooting tools



of enterprises require their network management tools to be integrated with application performance management systems

want integration with end-user experience monitoring

39% 37%

IT Teams Need Management Tools That Offer Service-Centric Context


Service Quality

End User Experience

Application Performance

Problem Prevention

Internal SLAs

None of the above

66%

59%

55%

55%

37%

4%

Which of the following are becoming more important to the network management team?

The Value of an Integrated IT Operations Platform

• Network performance management and application performance management have traditionally provided separate views into service quality• APM evolved to provide some network context• NPM evolved to provide some application context• But the picture was incomplete

• An integrated, cross-domain management platform allows IT to:• Map application dependencies to multiple technology domains• Contextualize data and telemetry from those technology domains• Develop a service-centric view across technology silos• Pivot from one point of view to another when analyzing events• Collaborate across IT teams with shared tools and common data• Generate reports that are consumable by multiple constituencies


One Platform, One IT Operations team

• Enterprises are forming cross-domain operations• They need tools that enable cross-domain operations

• When IT pros can pivot from code-level application performance data to packet-level network performance data on the same event and in the same window, silos break down

Now everyone is looking at the same problem And working together to fix it


Ready for Change?

© 2015 Riverbed Technology. All rights reserved. 15

Performance Center of Excellence

Performance Management an Enterprise Core Competency

Fully Integrated, Predictive

Direct Business Value

Levels of Performance Management Maturity

Dozens of Point Solutions

Tool Experts Operating in Silos

Fragmented, Reactive

Time & Money Wasted on Root-Cause Analysis

Consolidated Solutions

Domain Experts Collaborating

Basic Integration, Reactive

Measurable ROI from Monitoring

Most customers fall in this range


Turn-key Performance Excellence Solution

The Application Performance Command Center SteelCentral Platform Vision

Module A Module B Module C

Easy, Integrated Consumption of Performance Intelligence

Recommended Action - Directed Automation(e.g. SH/SF and SD-WAN)

Big-data analytics architecture

Real Time, Continuous, High Definition Data Capture

• Enabled Data Export to support: - Big data Initiatives - Security team• SteelCentral Big Data Analytics

Best data set in industry

Best, Modular Analytics

Easiest to Consume

Fastest time to value

Best ROI on customer

investments

ALL Networks ALL Applications


IT Ops Network Ops DevOps LOBApp Ops

Unified Performance VisibilitySingle Performance Management Interface

RouterSwitch Packets DatabaseDevices App ServerWeb ServerSH/SF


Comprehensive Data Capture

SteelCentral: Your Command Center for Application Performance

Portal

AppInternalsAppResponseNetProfiler, NetShark,NetSensor, NetAuditor


SaaS/CLOUDEND USERSDATACENTERDATACENTERBRANCH

Optimization, Control, Mitigation, Remediation,

Consolidation

Performance Visibility, Intelligence, Insight

Inte

lligen

ce, R

ecom

men

ded

Act

ion

Add

ition

al T

elem

etry

Riverbed Platform: Visibility, Optimization & Control

SD-WAN


InsightSpeed Control

Plan and manage your application environment

Understand application performance

Troubleshoot problems faster

Unified Performance Management Interface


NETWORK FOCUS

APPLICATION FOCUS


Benefits

Improve business productivity Better user and customer

satisfaction Better application performance

visibility throughout the organization

Improve stakeholder visibility Faster troubleshooting and

resolution Efficiently use resources Strategic initiatives, innovation;

NOT firefighting


521%

SteelCentral customers achieve tremendous benefit

82% 48%

ROI1 Reduction in Downtime1

5x or Faster Mean Time to

Resolution2

1. IDC, The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues, August 201 4 2. http://www.techvalidate.com/tvid/571-6CE-4F3

http://media-cms.riverbed.com/documents/249937-riverbed.pdf

http://media-cms.riverbed.com/documents/249937-riverbed.pdf


SteelCentral Platform changes the way IT manages performance

Helps you create a ‘Center of Excellence’ in Performance Management

Platform modularity enables you to focus on area of need and scale up

Executive Summary

www.riverbed.com/commandcenter

http://www.riverbed.com/commandcenter

Thank You


www.riverbed.com/commandcenter

http://www.riverbed.com/commandcenter