sumesh aroli_ unit code-j-602-2062-unit-3_ strategic change management _task-1
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strategic Change ManagementTRANSCRIPT
Westford – Assignment Tasks
Unit 3: Strategic Change Management - Unit code: J/602/2062
Semester: Sem 122: June 09, 2012 – August 2012
Instructor Information
Name Ms Nora Bhatia
Phone +919821554396 (cell)
Skype norabhatia
Email [email protected]
LEARNER’S BRIEF- Front Cover sheet for BTEC – Level 7 Assessment in Business
BTEC – Level -7: PGD in Developing Strategic Management & Leadership skills
Learner’s Name: Sumesh AV
ID: DL12493
Class (Course): PBD in Developing strategic Management & Leadership Skills
Section : Semester-122 June 09, 2012- August 2012
Unit title: Unit-3 Strategic Change Management
Date assessment details issued: 30-June-2012
Date handed in: 14-July-2012
Word Count: 5200
STATEMENT OF AUTHENTICITY
I confirm that this is my own work and that I have not plagiarized any part of it. I have also noted the assessment
criteria and pass mark. I declare that the work I am submitting for assessment contains no sections copied in whole
or part from any other sources, unless it is explicitly identified by means of quotation mark or in the case of very
long quotations, by means of wholly indented paragraphs. I declare that I have also acknowledged such quotations
by providing detailed reference as in an approved format. I understand that unidentified and un-referenced copying
both constitutes plagiarism which is a very serious offence
Learner’s signature_______ ____________ Date: 14-July-2012
Learning Outcomes Assessment criteria (AC) Evidence for the criteria
1. Understand the background to
organizational strategic change
TASK 1
1.1 Discuss models of strategic changeTask 1.1a
1.2 Evaluate the relevance of these models to
organisations in the current economyTask 1.1b
1.3 Assess the value of using strategic
intervention techniques in organizationsTask 1.1c
2. Understand issues related to
strategic change in an
organisation
2.1 Examine the need for strategic change in
an organisation Task 1.2.a
2.2 Assess the factors that are driving the need
for strategic change in an organizationTask 1.2.b
2.3 Assess the resource implications of the
organisation not responding to strategic changeTask1.2.c
Introduction to Change management
Change management is an approach to shifting or transitioning individual, teams and organizations from a current
state to a desired future state. It is an organizational process aimed at helping change stakeholders to accept and
embrace changes in their business environment. Change Management processes may include creative marketing to
enable communication between change audiences, but also deep social understanding about leadership’s styles and
group dynamics. As a visible track on transformation projects, Organizational Change Management aligns groups’
expectations, communicates, integrates teams and manages people training. Successful change management is
more likely to occur if the following are included; Benefits management and realization to define measurable
stakeholder aims, create a business case for their achievement and monitor assumptions, risks, dependencies, costs,
return on investment, dis-benefits and cultural issues affecting the progress of the associated work, Effective
Communications that informs various stakeholders of the reasons for the change, Devise an effective education,
training and/or skills upgrading scheme for the organization, Counter resistance from the employees of companies
and align them to overall strategic direction of the organization, Provide personal counseling, if required to alleviate
any change-related fears, Monitoring of the implementation and fine-tuning as required.
Task 1.1a - Models of Strategic Change
There are many models for change management theories are available to describe change management process.
The change management process is the detailed activities or steps that a team which responsible for managing
change would follow for implementing the change for an organization. The models for change management process
are very useful in that they describe and simplify the process. Some of the change management models are; kurt
lewin model, Bullock & Batten model, Kotller 8 Steps, ADKAR model, Senge model, Carnall Model etc. some the
strategic change model as described below.
Kurt Lewin’s 3 phase change Model
Mr.Kurt Zadek Lewin introduced this change management concept, according to this model change is implementing
though three phases that are unfreeze, transition and refreeze. The first step unfreezing step defined as, reducing the
force that are striving to maintain the status quo and dismantling the current mind set for the team need to change.
Also this stage of change involves preparing the organizations to accept the change is necessary this first part of the
change process is usually the most difficult and stressful. For example by doing an attitude survey of staff, it may
show management that moral is quite low and that as result of this low morale the risk to safety is quite high. This may
influence a manager who has been resisting change to begin to take action. Kurt Lewinx model suggest that one of
the best way to motivate change is to first get people to see the needs for the change.
Source from: http://www.change-management-consultant.com/kurt-lewin.html
According to this model the second phase is transition phase. In this phase the team is preparing for change it
includes developing new behaviors, value and attitudes. Sometime through organizational structure, process change
and development techniques. There may be a period of some confusion for team move from the old way of doing
things to new. People are in this stage looking for a new and better ways to do the things. The behaviors may initially
be mechanical and they are starting to perform and behave in the ways that support for new direction. Once people
began to see how the change is benefiting them, they will begin to take ownership in the change and drive it.
The final step is re-freezing. According to this step the peoples adapt the ownership of new change. The organization
may revert to former ways of doing things at this point unless the changes are reinforced through re-freezing. After
implementing the change is the people, structure and strategy elements are all seems okay, immediacy the thing
should lock in other words freeze the changes. As part of re-freezing process, it is necessary to celebrate the success
of the change. It will help people to find closure, thanks them for enduring a painful time, and helps them believes that
future changes will be successful.
In summary the Kurt Lewin’s model demonstrate that to move an organization from particular strategic phase to its
desired change to achieve objective. For making easy this process first the organization should create a compelling
and motivating reason for change. Then implement and install the necessary change. Then aim to stabilize the
operations at a higher level of performance.
Bridge’s transition change model
This type of change model was created by Mr. William Bridge. The main advantage of this model is that it focuses on
transition rather than change. It means the change is something that happens to people, even if they don’t agree with
it. Whereas the transition is that what happens in people’s mind as they go through change. Change can happen
very quickly but transition usually occurs more slowly. There are mainly three stages of transition that people go
through when they experience change. Those are; ending-losing-letting go, the natural zone and the new beginning.
Transition curve, source: http://www.interactionassociates.com/node/681
Ending, Losing and Letting Go
People enter this initial stage of transition when organization first presentation with change. This stage is often marked
with resistance and emotional upheaval, because people are being forced to let go of something that they are
comfortable with. On this stage people may experience emotions such as; fear, denial, anger, sadness, disorientation,
frustration, uncertainty, a sense of loss. People have to accept that something is ending before they can begin to
accept the new idea. If the organization is not acknowledging the emotions that people are going though, the people
may encounter resistance throughout change process. It very important that to accept the people’s resistance and
understanding their emotions and feeling, and allow them the time to accept the change and let go
The Neutral Zone
In this stage, people affected by the change but often them getting confused, uncertain and impatient. Depending on
how well organization managing the change. Also it may chance to get heavy work load for the people as they get
used to new systems and new ways of working. Neutral zone is the bridge between the old and new. In this zone
people might experience; resentment towards the change initiative, low morale and low productivity, anxiety about
their role, status or identity, skepticism about the change initiative. Despite these this stage can also be one of the
great creativity, innovation and renewal; also it is the great time to encourage people to try new ways of thinking. Ion
this stage it is required to meet people frequently to give feedback on how they are performing, especially with
regards to change.
The New Beginning
The last transition stage is a time of acceptance and energy. People have begun to embrace the change intuitive. The
people are building the skill they need to work successfully in the new way and they are starting to see early wins from
their efforts. In this stage people are likely to experience; high energy, openness to learning and renewed commitment
to the group or their role. In this stage as the people begin to adopt the change, it is necessary that organization help
them sustain it. And take them to celebrate the success of change and for all their hard work.
Kotter’s 8 step change model
John Kotter, a professor at Harvard business school and world removed change management experts. He introduced
his eight steps of change process. According to his the process of change management as follows,
Step 1 Create Urgency
Organizations need to develop a sense of urgency around the need for change. This may help organizations to spark
the initial motivation to get thing moving. Creating an urgency includes an open convincing dialogue about the
change needs to be done as per external situation for organizations. Identifying potential threats and future trends,
examine opportunity and exploiting strategy,
Kotter’s 8 step change model, Source: http://www.samsari.se/site/blog/?tag=/kotter
Step 2 Form a Powerful Coalition
In this stage management need to convince the people that change is necessary. This often takes strong leadership
and visible from key people within the organizations. Once “change coalition” formed, and then continue to build
urgency and momentum around the need for change. For making powerful coalition organization can do; identify the
true leaders within the organization, ask for an emotional commitment from these key people, work on team building
within change coalition, check team weakness and ensure that the organization have a good mix of people from
different department and different level.
Step 3 Create a Vision for Change
Probably be many great ideas and solutions floating around during the initial change discussion within the
organizations. Organization should link these concepts to an overall vision that people can grasp easily. A clear
vision can help everyone understand about change requirement. For making a vision organization can do; determine
the value that are central to change, develop a future plan for organization, create a strategy to execute that vision,
Step -4 Communicate Vision
Organization needs to communicate its vision and strategy well to the people for transmitting the exact message to
people. It includes use the vision daily to make decisions and solve problems. When management keep it fresh on
everyone's minds, they'll remember it and respond to it. Organization can use “walks the talk “strategy for
communicating its vision to its people
Step-5 Remove Obstacle
Within the structure of change, it required to check barriers continually. Removing obstacle can empower the people
and it can help the change move forward. For removing obstacle organization can do’; identify or hire change leaders
whose main roles to deliver the change, review the organizational structure, job descriptions, and perforce systems to
ensure they are in line with organizations visions, recognize and reward people for making change happen, identify
the people who resist the change, take action top quickly remove the barriers.
Step-6 Create Short- Terms Wins
This step is meant that nothing motivate more than success. The organizations celebrate the victory early in change
process or within short time frame or else critics negative thinkers might hurt your progress. Create short term targets
to be achieved with little room for failure. Every short term ‘win’ that organization produce can further motivate the
entire peoples. For short term wins the organization can do; look for sure fire projects that can implement without help
from any strong critics of the change, don’t choose early targets that are expensive and organization want to be able
to justify the investment each project, thoroughly analyze the potential pros and cons of the targets, reward the people
who help to meet the targets.
Step-7 Build on the Change
Kotter argues that many change process fail because victory is declared too early. Real change ruins deep. Quick
wins are only the beginning of what needs to be done to achieve long terms change. Each success provides an
opportunity to build on what went right and identify what organization can improve. To build on change organization
can do; after every wins, analyze what went right and what needs improving, sent goals to continue building on the
momentum that organization achieved, keep ideas fresh by bringing in new change agents and leaders for the change
coalition.
Step-8 Anchor the Change in Corporate Culture
The final step is stick on change, make continuous effort to ensure that the change is seen in every aspect of the
organizations. That will help give that change a solid place in organizations culture. It is also important that leaders
who initiated for change continuously support for change. The organization needs to talk about progress of change, l
tell success stories about the change process, includes change ideals and values when hiring and training new staff,
and create plans to replace key leaders of change as they move on. This will help ensure that their legacy is not lost
or forgotten.
Task 1.1 b – How Appropriate are These Models of Strategic Change to Organizations in the Current Economy?
For evaluate the appropriateness for this strategic change model for organizations I can evaluate two case as
mentioned below.
Business diversion for Al Reyami Electromechanical Services
Al Reyami electromechanical service (M/s. ARE) is a construction engineering services provider in UAE market since
2001. ARE’s main business operations are electromechanical solutions and engineering service for building
construction. The main geographical area of ARE’s operation is United Arab Emirates. During the period of 2000-2007
there was a massive construction boom happed in United Arab Emirates, especially in the city of Dubai. Almost all
construction and constructions related industries within UAE enhance these opportunities and made tremendous
business opportunities throughout this period including ARE. But with the onset of the financial crisis of 2007–
2010, Dubai's real estate market declined after this six-year boom and slows down this massive construction boom.
Many low and medium scale Organizations dealing into constructions and related industries confronted difficulties to
generate new business opportunities and for their sustainability in market. Even bigger organizations are also insisting
to take actions for downsizing including ARE.
In this scenario ARE’s management develop an alternative and innovative idea to generate new business
opportunities to market sustainability, which is to convert ARE’s core business operations into facilities management
services from electromechanical constructions. Facilities management is a term defined as managing and
maintenance of properties which had been constructed earlier. During this period ARE gone through a change
process to divert their business and sustainability. This change process initiated by ARE’s management team and
they are used Kurt Lewin’s 3 phase change Model for implement this change process.
Unfreeze stage: In this unfreeze stage ARE management team starts prepare to make change half of its resource as
facilities management team. They called up an open discussion for all department heads and engineering staff for
their suggestions about change also ask them to educate their team about future change is very necessary for market
sustain for future.
Transition stage: in this stage ARE management formed a new registered firm Al Reyami Facilities Management
Services LLC as per UAE federal low. Also they prepared an organizational structure for new team. And they defined
the services rage and process flows for each service. Management keep updating all managerial decisions and it
development to employees and conduct training program for them to move with new changed circum stances and
business operations. For this transition stage ARE management planed a time span for 4 months
Refreeze: After 4 months transition stage peoples adapted the new change and new ways for doing business. And
they captured all new process and services procedure for new idea. ARE management evaluated the capability for
new team and allow them as an independed strategic business unit within the group of companies.
Change management in ICICI
Industrial credit and Investment Corporation of India-ICICI is leading private sector financial service institution in India.
ICICI implemented a large scale new business change in 1998 for tap new market and to become a financial power
house in India under the leadership of its Managing Director & CEO, Mr. K.V. Kamath. Here we can analyze his
change management initiative and change implementation with Kotter’s 8 step change model. Since ICICI is a large
and established private sector institution Kotter’s 8 step change model is very suitable for its change initiative because
the model describes detailed analysis for all change criteria. The 8 steps of ICICI’s change process as mentioned
bellow.
Step 1 Create Urgency
In this stage Mr. Kammath announced the urgency around the needs for change for ICICI mainly changes in the
organizational structure from a development bank mode to that of a market-driven financial conglomerate. Also his
aim is to develop ICICI is major financial powerhouse in India and increase its ability to respond to the market
changes
Step 2 Form a Powerful Coalition
Obviously these large-scale changes accouchements caused enormous tension within the organization. The systems
within the company soon were in a state of stress. Employees were finding the changes unacceptable as learning
new skills and adapting to the process orientation was proving difficult. The changes also brought in a lot of confusion
among the employees, with media reports frequently carrying quotes from disgruntled ICICI employees. According to
analysts, a large section of employees began feeling alienated. But Mr. Komath move forward with his decision and
he formed powerful collation within the team after re arranging the exiting team to suit with new change. The new
arranged team called specialist groups, and these specialist team known as ‘structured projects’, ‘infrastructure group’
as per the nature of their operations.
Step 3 Create a Vision for Change
In this Mr. Komath explained his clear vision and mission about ICICI and target needs to achieve though change
process. His aim is to become ICICI is a financial powerhouse and one stop shop for all financial services and
products. Also Kamath, having seen the changes occurring in the financial sector abroad and in the early 1990s,
Indian government allowed Indian corporate to raise long-term funds abroad,
Step -4 Communicate Vision
Mr. Komath developed a communication strategy and communication channel to distribute change management
update to everybody in the organizations. And he developed some key internal divisions to make communication
effectively such as; 'infrastructure group (IIG),' 'oil & gas group (O&G),' 'planning and treasury department (PTD)' and
the 'structured products group (SPG)'. Also he identified leaders for every key department for implementing process.
Step-5 Remove Obstacle
As usual Mr. Komath faces resistance for his change management process. The approach towards creating these
new skill sets, however, led to one unintended consequence. As these new groups took on the key tasks, a majority of
the work, along with a lot of good talent, shifted to the corporate center. While the zonal offices continued to do the
same work - disbursing loans to corporate in the same region - their importance within the organization seemed to
have diminished. Mr. Komath refuting this and he announced his opinion that; some of the people who did not fit in
this set-up were quick to leave the organization. However, this was just the beginning of change-resistance at ICICI.
Another change management problem surfaced as a result of ICICI's decision to focus its operations much more
sharply around its customers. In the system prevailing, if a client had three different requirements from ICICI he had to
approach the relevant departments separately. The process was time consuming, and there was a danger that the
client would take a portion of that business elsewhere. To tackle this problem, ICICI set up three new departments:
major client group (MCG), growth client group (GCG) and personal finance group. Now, the customer talked only to
his representative in MCG or GCG. And these representatives in turn found out which ICICI department could do the
job.
Step-6 Create Short- Terms Wins
In this stage Mr. Komath offered training for very employees is associated with new change process especially for
officers and junior management grades. Along with the training to the employees, Mr. Komath also took steps to set
right the reward system. To avoid the negative impact of profit center approach, wherein pressure to show profits
might affect standards of integrity within an organization, Mr. Komath ensured that rewards were related to group
performance and not individual performances. To reward individual star performers, the method of selecting a star
performer was made transparent. This made it clear, that there would be closer relationship between performance
and reward.
Step-7 Build on the Change
During change process it was reported that pressure on accountability triggered off some levels of anxiety within ICICI
which resulted in a lot of stress in human relationships. Dismissing reports of upsetting people, Kamath said, 'much of
the restructuring plan has come from the bottom.' ICICI also reviewed the compensation structure in place. Two types
of remuneration were considered - a contract basis which would attract risk-takers and a tenure-based compensation
which would be appealing to employees who wanted security. Kamath accepted that ICICI had been a bit slow on
completing the employee feedback process. Soon, a 360-degree appraisal system was put in place, whereby an
individual was assessed by his peers, seniors and subordinates. As a result of the above measures, the employee
unrest gradually gave way to a much more relaxed atmosphere within the company.
Step-8 Anchor the Change in Corporate Culture
The final step for change management process in ICICI is to stick on change, what Mr. Komath and his team had
been made. And make continuous effort to ensure that the change is seen in every aspect of the organizations to
achieve its desired objective o become a financial powerhouse. Also it required to communicate department leaders
about success about change process to their people within the department which Mr. Komath had made as part of
change management process. such as 'infrastructure group (IIG),' 'oil & gas group (O&G),' 'planning and treasury
department (PTD)' and the 'structured products group (SPG)',
Task 1.1-C The Value of Using Strategic Intervention Techniques in an Organization Undergoing Change
The strategic intervention refers to all the planned programmatic activities aimed at bringing changes in an
organization. These changes are intended to ensure improvement in the functioning of the organization. The changes
brought either internal or external agencies for organization, or any staff within the organizations. The intervention can
also relate to whole organization as to how to achieve better vertical or horizontal integration among all level.
Organizations need to basically analyze where, how, when what etc. , to carry out an intervention to improve their
performance. Interventions are carried to improve an organization from its current position to a desired position and to
achieve the desired change. A number of techniques are used for intervention . The focus of intervention could be ;
individual, interpersonal, group or team, system or subsystem, organization and the external environment. The
purpose of intervention could be to improve the process, Action, and provide feedback. Specific reasons for
intervention could be;
• To provide feedback about task, individual, team and other aspects of organizational dynamics.
• To provide awareness of changing norms, to confront and deal with issues constructively
• To develop positive attitudes openness and improve interaction among people,
• To educate employees, improve their knowledge and skills
• To bring constructive and desirable changes to improve individual and organizational performance.
Most frequently used interventions in every organization are ; person focused, role focused, action research based,
process feedback based and training based. And theoretical basis of interventions could be Psychoanalytical,
transactional analysis, Operant Conditioning and behavior modification, Achievement Motivation, Sensitivity analysis ,
forces field and group dynamics, socio-psychological, MBO etc.
Task-1.2-A why did ICICI need to plan for change? Examine why organisations need to plan for strategic
change
Change management is an approach to shifting or transitioning complexity of the process or project in an organization
from current stage to desired future state. Every organizations having their own growth objectives and it may varies
subjected to internal and external circumstances for the organization. Because this external and internal factors may
change as per number of reasons. The team responsible for governing the organization must understand how to
manage these varying circumstances and complexities to make positive and remarkable result for organizations. And
also they need to change and implement revised process and operational strategy for organization to stabilize its pre
defined growth objective according to varying circumstances. The reasons for changing external factors are ; business
environmental or competition, business relationship, technology, People change: change in leadership; shift of power
within the organization the internal factors which leads to organizational changes are re structuring or re engineering.
In addition to that there are some socio cultural, technological, political or legal, environmental and ethical reasons
are also effect organizational strategy and trigger organizational change.
Internal resources and financial implications, such as Cost of re-training, Costs of hiring, interviews, Loss of trust:
lower productivity, Loss of employees and customers, New product development, mergers and acquisitions, strategic
alliances, Loss of public opinion can affect customer relationships, and human resource issues like; Redundancies,
layoffs due to loss in business, Negative effects of downsizing, loss of interest, reduced risk taking etc are also trigger
organizational change because it may affect the organization exiting flow toward its strategically growth objective.
In the case of ICICI bank Mr. Komath having a strategic plan to change its organizational structure from a
development bank mode to that of a market driven financial conglomerate. Also as strategic leader of ICICI Mr.
Komath make his decision to create new divisions to tap new markets and to introduce flexibility in the organization to
increase its ability to respond to market changes. necessitated because of the organization's new-found aim of
becoming a financial powerhouse. And there was a positive announcement from Indian government in 1990 that to
allow the Indian corporate to rise long term fund aboard. This strategic vision and changing business environment
leads ICICI to further changes.
Task-1.2-B what drives the need for strategic changes in organisations? Assess these factors, which drive
the need for strategic change.
Change is inevitable in the life of every organization. In today competitive business world, most of the organizations
facing dynamic and changing business environment. They should either change their business strategy to sustain in
the market or just die. Organizations that learn and cope with change can thrive and flourish and others who are not
ready to cope with change will be wiped from market. The forces which make the changes not only market
sustainability; they are also technological, economic, political, social, legal, international and labour market
environments. When an organizational system is disturbing with its internal or external force, change frequently
occurs. And change process help organization to modify of its structure or process of the systems as per changing or
fluctuating internal or external forces. There are number of factors both internal and external which affect
organizational functioning. Any change in these factors necessitates changes in an organization. The major important
external factors are; technology, economy & market condition, social changes, political and legal changes. And major
internal factors are changes in managerial persons, deficiency in existing organization, and nature of the work force,
Technology: when there is a change in technology in the organizational environment and competitive organizations
adopt the new technology. The organizations under focus become less cost effective and its competitive position
weakens. Therefore, it has to adopt new technology, its work structure is affected and a new equilibrium has to be
established.
Economic and marketing conditions: in marketing every organization exports its output to the environment. Sometime
organization faced the marketing issues that. Competitor organizations are also exporting this same output or buyers
are not buying this output. Such kind of scenario the change process may help organizations to change its products
and services as suit with new marketing condition and its customer group.
Social conditions: Social changes reflect in terms of people’s aspirations, the needs, and their ways of working. Social
changes have taken place because of the several forces like level of education, urbanization, and feeling of
autonomy. These social changes affect the behavior of people in the organization. There, it is required to make
adjustment in its working so that it matches with people.
Political and legal changes: political and legal factors broadly define the activities which an organization can
undertake and the methods which will be followed by it in accomplishing those activities. Any changes in these
political and legal factors may affect the organizational operation.
Changes in managerial personal: There may be some internal changes due to change in key managerial persons
within the organizations. Some time old managers replaced by new managers because of retirement, promotions,
transfer or dismissal. Each new person can implement their own ideas and way of doing the process, result in that the
organization should according to the new ideas and process.
Deficiency in existing organization: deficiency in organization means, in the form of unmanageable span of
management, large number of managerial levels, lack in co-ordination between various departments, obstacles in
communication, multiplicity of committees, lack of uniformity in policy decisions, lack of cooperation between the line
and staff
Nature of the work force: Different work values have been expressed by different generation, i.e.; the group of 50 plus
values and younger generation will be thinking extremely different. Their behavior has also become very complex and
leading them towards organizational goals is a challenge for the managers. The employee turnover is also very high
which again put strain on the management.
Task-1.2-C- Implications on resources, if the organisation does not respond to strategic change
As I mentioned earlier the organizational external and internal conditions are varying time to time. Organization which
cannot manage this changes atmosphere cannot sustain for a long with their existing service, product, as well a
proactive approaches dealing with change is at the core of all aspects. But some organization is not bother about its
environmental change may because of their fear for implementing change. Some kind of organization might loosing
the market share and gradually and wiped off from market after some times. There are many real time examples such
case in the present business world. Eastman Kodak is the one of the biggest examples for such kind of organization
which loses their market share and industry leading position.
Eastman Kodak, the 131 year old film pioneer that has been struggling for years to sustain new digital driven market.
Although Kodak developed digital camera in 1975, the first of its kind , product was dropped for fear it would threaten
their exiting photographic film business. In the 1990’s Kodak planned a decade long journey to move to digital
technology. But their core business; convention al photographic film business faced no pressure from competing
technology at beginning, and as Kodak executives could not predict a world without traditional photographic film. But
its competitors identify the future opportunity in digital world and digital camera business and start produce and
market digital camera massively worldwide. Obviously the consumers whoever using conventional photographic
technology gradually switched to the digital offering from Sony and other competitive organization. Consequently
digital photography market is developed massively whereas sales of conventional photography dropped since 2001.
Competitive organization like Sony and Fujifilm achieve a great share of digital photo graphic market with this new
technological changes in digital photography.
Despite high growth , Kodak failed to anticipate how fast these digital cameras sector is changing, with low profit
margins, many companied entered into the market in mid of 2000 with strong market competition. In 2001 Kodak held
no 2 spot in US digital camera sales just behind Sony. In 2005 Kodak enjoyed high profit margin, fell 18% which is not
apt for current changing market condition and competition with their rival products. This resulted decrease in overall
sales and a disappointed profit in 2005. At the same time digital cameras became undercut by Asian competitors and
they can able to offer very cheap rates. Kodak had 27 percentage market leading share in 1999, that decreased to 15
percentage by 2003. And in 2007 Kodak was No-4 in US digital camera sales with 9.6 percentage market share and
gradually by 2010 it held 7 percentage in seventh place behind Canon, Sony, Nikon and others.
Continuing with these strategic loses in recent 2012 February, Kodak received a warning from the New York stock
exchange notifying it that its average closing price was below $1.00 for 30 consecutive days and that over the next 6
months it must increase closing share price at least $1.00 on the last trading day of each calendar month and have an
average closing price of at least $1 over than 30 trading days prior or it would be delisted from stock market. Earlier in
1997 Kodak share price range was $90, but shares closed at 76 cents on January 3, 2012. In January19, 2012 Kodak
filed for bankruptcy. The company stock was delisted from New York stock exchange. In February 9, 2012 Kodak
announces it will exit from digital image capture business, phasing out its production of digital cameras. Also shut
down the film factories and eliminated 27,000 jobs as it outsourced fir its manufacturing.
From the above case for Kodak we can notice that there was a change management requirement according to the
technological and external market change within the organization during early stage of digital camera era. But
unfortunately the Kodak didn’t proactively respond this environment changes and losses their opportunity to sustain
with other rival organizations.
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