summary organizational behavior

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Chapter 1: Organizational Behavior and Management............................................................................................ .........7 I. What Are Organizations?........................................................................................................................................................... ......7 A. Social Inventions ......................................................................................................................................................... ............7 B. Goal Accomplishment .................................................................................................................................................... ...........7 C. Group Effort .................................................................................................................................................... .......................7 II. What Is Organizational Behavior?............................................................................................................................................ ........7 III. Why Study Organizational Behavior?....................................................................................................................... .......................7 A. Organizational Behavior is Interesting .................................................................................................................................. .......7 B. Organizational Behavior is Important .............................................................................................................................. ............7 C. Organizational Behavior Makes a Difference ........................................................................................................................ .........7 IV. How Much Do You Know about Organizational Behavior?................................................................................................................... ..7 V. Goals of Organizational Behavior.................................................................................................................................................. ....7 A. Predicting Organizational Behavior ......................................................................................................................... ....................7 B. Explaining Organizational Behavior .................................................................................................................................... .........7 C. Managing Organizational Behavior .......................................................................................................................................... ....8 VI. Early Prescriptions Concerning Management................................................................................................................................ .....8 A. The Classical View and Bureaucracy .......................................................................................................................................... ..8 B. The Human Relations Movement and a Critique of Bureaucracy ................................................................................................. ......8 VII. Contemporary Management The Contingency Approach................................................................................................................. 8 VIII. What Do Managers Do?......................................................................................................................................... .....................8 A. Managerial Roles .................................................................................................................................................. ...................8 B. Managerial Activities ............................................................................................................................................. ...................8 C. Managerial Agendas ........................................................................................................................................................ .........8 D. Managerial Minds ............................................................................................................................................ ........................9 E. International Managers ...................................................................................................................................................... .......9 IX. Some Contemporary Management Concerns.................................................................................................................................... .9 A. Diversity Local and Global .................................................................................................................................. ...................9 B. Employee-Organization Relationships ..................................................................................................................................... .....9 C. A Focus on Quality, Speed, and Flexibility ........................................................................................................................ ............9 D. Employee Recruitment and Retention .................................................................................................................. .......................9 Chapter 2: Personality and Learning...................................................................................................................... ........10 I. What is Personality?................................................................................................................................................. ....................10 II. Personality and Organizational Behavior.................................................................................................................... .....................10 A. The Five-Factor Model of Personality ...................................................................................................................... ...................10 B. Locus of Control .................................................................................................................................................................... C. Self-Monitoring ............................................................................................................................................................... .10

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D. Self-Esteem .............................................................................................................................................................. ............10 E. Recent Developments in Personality and Organizational Behavior ........................................................................... .......................10 III. What is Learning?...................................................................................................................................................... ................11 IV. Operant Learning Theory.......................................................................................................................................... ...................11 V. Increasing the Probability of Behavior ......................................................................................................................... ...................11 A. Positive Reinforcement ........................................................................................................................................................... .11 B. Negative Reinforcement ............................................................................................................................................... ...........11 C. Organizational Errors Involving Reinforcement .......................................................................................................................... ..11 D. Reinforcement Strategies ............................................................................................................................................. ...........11 VI. Reducing the Probability of Behavior............................................................................................................................................. .12 A. Extinction .............................................................................................................................................................. ...............12 B. Punishment ........................................................................................................................................................................ ...12

C. Using Punishment Effectively .................................................................................................................................... ...............12 VII. Social Cognitive Theory...................................................................................................................................................... ........12

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A. Modeling ....................................................................................................................................................... .......................12 B. Self-Efficacy .................................................................................................................................................................. ........12

C. Self-Regulation .............................................................................................................................................................. ........12 VIII. Organizational Learning Practices.......................................................................................................................... .....................12 A. Organizational Behavior Modification ..........

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