summit 2010 applications einat
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STKI Summit 2010
Enterprise Applications, BI & KM
Einat ShimoniEVP & Senior AnalystEnterprise Applications,Analytics & KM Strategies
www.einatstki.blogspot.com
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General trends enterprise applications
CRM
Knowledge Management and Enterprise 2.0
Business Intelligence & MDM
BPM
Web and mobile
Agenda
ERP
Enterprise Portals
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We will present data on products and integrators:
List of Packages and Integrators
PackageRep in
IsraelIntegrators
Sometimes we specify:
Delivery model
Vendor A Company 1 Integrator a, Integrator b On-premise
Vendor B Company 2Integrator a, Integrator b,
Integrator cSaaS
Vendor C Company 3 Integrator aSaaS
On-premise
Lists only include vendors that are represented in Israel
The location within the lists is random Lists might not include all players
Explanations
on Slides
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LocalSupp
ort
Market Presence
Not a technological positioning, refers only to Israeli market
Represents current Israeli market and not our recommendation
Focused on enterprise market (not SMB)
Market Presence (X)
Market share - existing and new sales (more emphasis)
Mind share (how user organizations rate vendors)
Local Support (Y) is influenced by (X)
Experience & technical knowledge, localization,support, number and kind of integrators
Worldwide leaders marked, based on global positioning
Vendors to watch: Are only just entering Israeli market
so cant be positioned but should be watched
We will present data on products and integrators:
STKI Israeli Positioning
Vendor A
Vendor B
Worldwide
Leader
Vendors to Watch:
Vendor C
Explanations
on Slides
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Package X: Company 1 (Integrator), Company 2 (Integrator)
Package Y: Company 3 (Integrator), Company 4 (Integrator)
We will present data on products and integrators:
Selected Wins 2009-1Q2010Explanations
on Slides
These slides contain examples of selected wins during
2009 and Q12010 (decision and purchase of certain
products, not necessarily ongoing projects) The lists are only partial and dont include all wins of
all vendors during this period
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2010: A year of recovery
SaaS
GeneralTrends
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M&As increase complexityGeneralTrends
Source: Updata Advisors
http://www.updataadvisors.com/Advisors_Newsletters/IT_Services/
itma_outlook_jan2010.asp#security
If you think the rate of M&A is increasing inenterprise applications - you are right
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Simplicity is kingGeneralTrends
Complex implementations lead tocomplex upgrades -> a disconnect with
the vendors roadmap
Simplifying interfaces putting a portalwrap on top of apps
Exposing mobile services
Applications anytime, anywhere
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General applications trends
CIOs more receptive to alternative applicationdelivery models (purpose is to allow simpler, moreaccessible, cheaper apps) SaaS, offshore OS, OpenSource software, BPO
Role of and value IT is also changing (application &infrastructure already pre-configured. This enables me to talk morebusiness and provide more value) IT will become more data-centric, will deal with analytics, data services (Accenture)
We will see more shared application services
Application portfolio rationalization can yieldreduction of 10-50% maintenance and software costs(PWC)
GeneralTrends
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How do you deliver application services?GeneralTrends
Application service
Portal MobileDesktop App.Each application delivery channel has different features
Off-premiseOn-premise
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SaaS global trendsGeneralTrends
SaaS sweet spot: on the edges niche areas
Today 2.5% of apps delivered in SaaS, will
reach 8.5% in 3 years. SFA and web
conferencing used by 65% (Goldman Sachs) ~45% lower TCO (IDC & Yankee Group)
Increase in mobile web /smartphones created
more demand for anytime, anywhere SW
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SaaS in Israel State of the market
SaaS is conceptually more accepted in Israel but there
are still barriers:
Local support Rep, Hebrew, integrators
Not enough clarity regarding regulations comp.Some security concerns
Hottest SaaS areas in Israel: CRM, ERP for SMBs.
Next projects: HR-oriented processes (Incentives, travel
& expense management, training), commodity-typeprocesses (email)
GeneralTrends
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SaaS drivers in Israel Part 1:
Lower TCO in some areas (reduce overheadcosts, pay only for what you need)
Less head ache regarding technical issues
(load balancing etc.) and operational issues(scheduled maintenance & upgrades)
More dialogue with the user (users can see
the application very quickly no gaps inexpectations)
GeneralTrends
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G l
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SaaS drivers in Israel Part 2:
CIOs are looking for more simplicity, SaaS is agood excuse to say to users: this is the
package, no code customizations!
Fast implementation time: 3 weeks 2 months High satisfaction level (orgs. that Implemented
a SaaS application planning to continue for
other areas)
Keeping in-line with package improvements is
a big advantage
GeneralTrends
S l f S S l G l
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Some examples of new SaaS playersin Israel (and their representatives):
Successfactors (AKT- Israeli partner) Employeeperformance management
Cornerstone (Amarel- Israeli partner) - Talent Mng.
Callidus (Advantech- Israeli partner) Sales
performance mng./ Incentives management The Israel SaaS Center for SaaS services
Microsoft BPOS (productivity in the cloud)
Webox for Microsoft solutions
Integrators will represent/ support more SaaS solutions. Traditional
vendors will offer SaaS model in almost every areaBPM, ECM, ERP
GeneralTrends
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SaaS internal checklist
Is the process in our company quite generic andsimilar to the process in other companies?
Is the application relatively small?
Is it covering a specific niche?
Is it relatively separated (doesnt require intenseintegration with more than 2 applications)?
Will it be accesses from various geographical
locations?
If most answers are yes and there areno regulatory conflicts, SaaS should be
Examined alongside other solutions
GeneralTrends
S S t l h kli t
G l
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SaaS external checklist:What to check with your SaaS provider? Part 1
The vendor should comply with SAS70 (Statement onAuditing standard)
Define SLA level (9x.x%) with vendor
Data center location (recommended: several
geographical datacenters with mirrored servers forredundancy)
Local support integration, training
Hebrew (problematic issue!)
Compliance with local regulations (Still not clear inIsrael)
Carefully define the process in case of divorce
GeneralTrends
S S t l h kli t
General
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SaaS external checklist:What to check with your SaaS provider? Part 2
If needed, add a clause - SaaS vendor will pass data toescrow company
Craft your own data backup plan
Check the possible level of customization is it enough?
How much heads-up time will be given for scheduledmaintenance?
QoS and performance SLA
Which BI/dashboard services are embedded?
Price (per user/ month) usually depends on # of usersand time commitment
GeneralTrends
General
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SaaS: Its not all sweet!
100 minute downtime for Gmail on Sept1 dueto server maintenance
15 hours Workday service outage Sept24
LucidEra (SaaS BI player) went out of business
Implementing many SaaS apps will create a newkind of spaghetti architecture that the IT will
need to manage (creation of a new problem)
Organizations need to determine accountabilityAnd not leave it all up to the vendor
GeneralTrends
Traditional application vendors General
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Traditional application vendorsrealized they cant stop this train
Oracle: CRM on Demand, Beehive (Collab.) SAP acquired several SaaS companies
Business by Design for mid-sized companies
(expected globally mid2010) Microsoft BPOS: Exchange, Office, Sharepoint
Single management environment for on-premise and off-premise (move email boxes around)
GeneralTrends
General
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Different cloud application models
Public cloud Private cloud will increase in 2010 due touser demand (most of them will be deliveredin Cloud Appliances / industry in a box
model) Hybrid cloud (Private & Public and ability to
move between them)
Cloud add-ons services around cloud tosolve cloud problems
GeneralTrends
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Your Text hereYour Text here
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Enterprise
Cloud computing delivery models:
Public Cloud
IT activities/functions are providedas a service, over the Internet
Key features:
Scalability
Automatic/rapid provisioning
Standardized offerings
Consumption-based pricing.
Multi-tenancy
TraditionalEnterprise
IT
Private Cloud
IT activities/functions are provided as
a service, over an intranet, within the
enterprise and behind the firewall
Key features include:
Scalability
Automatic/rapid provisioning
Chargeback ability
Widespread virtualization
Hybrid Cloud
Internal and externalservice delivery
methods are integrated,with activities/functions
allocated to based onsecurity requirements,criticality, architectureand other established
policies.
Private CloudPublic Clouds
Hybrid Cloud
Source: IBM Market Insights, Cloud Computing Research, July 2009.
GeneralTrends
General
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Open Source Applications
The use of open source in enterprise applications is still rarein Israeli enterprises. Will increase also as part of SaaS
Main market setback: large Sis arent suggesting open sourceoptions in RFPs (some enterprises claim they would considerOpen source if it will be supported by a large SI)
Concern regarding legal aspects of use
But interest increased in specific mature OS application areasduring 2009:
WCM
Business Intelligence
Web 2.0 (Wikis, blogs) LMS
GeneralTrends
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CRMMain Theme 2010:
Social customerCRM 2.0
Multi ChannelInteractions
CRM
MultiChannel
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CRM recommendations
Companies are not really enjoying their CRMroadmap and new features major problem!
Many organizations have heavily customized theirCRM apps, they fear complex upgrades and have
lost touch with the package roadmapKeep customizations to a minimum
Create a real partnership with your CRM vendor orwith a knowledgeable consultant
Grow with the packages (roadmaps reflect trends)Dont be afraid to adopt innovative features and to
expand to more channels
CRM
CRM
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CRM Maturity Model 2010
Investmentto make money
Cut costs, Increase
productivity
Investmentfor regulations
Commodity IT
Services
Using Implementing Looking
OperationalCRM
Business Value
Market Maturity
Pure
Business
Project
IT+business
Project
Analytical
CRM
Size of figure =complexity/cost of project
Social CRMMulti
Channel
CRMCustomer Data
Integration
(CDI)
CRMTrends
Real timeOffer
manag,
EPSS/
unified
agent UI
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CRM new trends 2010
Loyalty
Examples of Israeli players: Gilon-Synergy(Upsite), Siebel Loyalty product, SAP Loyaltyproduct
Social analysis*
Examples of Israeli players: SAS (+Teragram forsentiment analysis), IBM-SPSS, SAP (Inxight,sentiment analysis), Focalinfo, KXEN, Tibco(Insightful), many startup companies
Customer-facing presentation layerE-glue, Composia etc.
* Post on social media analysis:
http://einatstki.blogspot.com/2009/07/sentiment-analysis.html
CRM
Todays (and tomorrows) customer:
http://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.htmlhttp://einatstki.blogspot.com/2009/07/sentiment-analysis.html -
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Today s(and tomorrow s) customer:Digital, mobile, social
Owns a
smartphone
Shops on-line
Reads and
creates product
reviews
Expects a better
customer experience
Uses Twitter to
complain about a brand
Maintains a social network
Trusts work of mouthmarketing
CRM
This is what your marketing manager
CRM d
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This is what your marketing managerhas to deal with
CRM and
Marketing
Source: WordFrame
Why you should stop ignoring social Social
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Why you should stop ignoring socialnetworks in your CRM projects
68% of B2C companies in North America saythey have acquired customers from Facebook(Source: E-Marketer)
73% of surveyed consumers have posted aproduct or brand review (Source: RazorFish)
26% of consumers followed a brand on Twitter(44% of them for deals) (Source: RazorFish)
It can really make a difference. Consumers whodigitally engage with brands turn from passive toactive advocates
SocialCRM
Real time customer service:
Social
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Real time customer service:
Best Buy technical adviceSocialCRM
The ne CRM is abo t managing S i l
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Your Text hereYour Text here
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The new CRM is about managing
communities & influencers
SocialCRM
Social listening tied back to CRM to identify
Influencers and respond
CRM 1.0Managing individual customers
Customer
A CustomerB
Customer
C
CRM 2.0Managing influencers and tribes
Focus on transactions Focus on interactions
Example:
Social
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Example:
Pursway (Identify influencers)media &
BI
CRM Packages & Integrators in Israel:
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CRM Packages & Integrators in Israel:Package Rep in Israel Integrators Delivery model
Oracle SiebelOracle Israel,
Taldor
Taldor, IBM, BeyondIT, Exscientia,Gilonanalytical apps, TATA-TCS Israel,
IT Navigator, YaelOn Premise
Oracle SCOD: Siebelon-Demand Oracle Israel Taldor, ManofIT, Axcentia , Yael SaaS
Oracle e-Business CRM Oracle IsraelYael, Malam-Team, ONE1UP, Oracle,
HP, AdvantechOn Premise
Oracle - PeoplesoftOracle Israel,
MatrixMatrix On Premise
SAP CRM SAP Israel Ness, Taldor, Advantech On Premise
Amdocs (Clarify) Amdocs Amdocs On Premise
Microsoft DynamicsCRM
Microsoft20 Partners, including: Matrix-Effect,
Advantech, SIT, Malam-Team, Netwise,Aman ,Elad.
On Premise;
Hosted by partners;
SaaS - abroad
Pivotal ONE1 ONE1 On Premise
Salesforce.com ONE1, Blat-Lapidot SaaSMEGA Center Yael Yael On Premise
Onyx (Consona) IT Navigator IT Navigator On Premise
Netsuite IT Com, Edmiso SaaS
MyBusiness MyBusiness MyBusiness SaaS
Cemax Cemax Cemax On PremiseSugarCRM Open source, SaaS
Ent
erprise
MidTie
r
Mi f d i B d CRM S l i P 1
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Microsoft dynamics-Based CRM Solutions - Part 1
Company Solution
Effect (Matrix)
E-Drive (Car Market)
Capital Market: OptimiAdvisor Platform ( )
( )
High Tech Solution
Service Desk
Infrastructures: configuration mng, dashboard, self service, CDI, XRM
IT Help Desk
Contact center - moked
Analytical Dynamic CRM
Appointment coordination + mobile interface
Netwise (+ Michshuvas marketing partner)
AtoZ: / BtoZ:
ItoZ: IT MtoZ:
Netwise Proactive Analytical CRM solution
Mi ft d i B d CRM S l ti P t 2
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Company Solution
Malam-Team
CRM for security org./departmentsHRM Healthcare CRM, hospital risk management
DRM Donors relationship management
IT Help Desk
Academy Alumni, Student, scholarship grant mng, training courses
Contact CenterRetail CRM
VC Venture capital CRM
Partner Relationship Management
Billing
Financial services and Retail banking
HR management solution
Citizen relationship management
Almog
Vehicle Fleet management
SMS distribution
Pricelists update
Microsoft dynamics-Based CRM Solutions - Part 2
Mi ft d i B d CRM S l ti P t 3
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Company Solution
SIT
Contribution System
Donors CRM
Conferences and training
Members club
CRM for High-Tech sector
Customer Service Portal
Broad Digital Billing, Rating, Account Receivables
Highview BI for Microsoft Dynamics
Advantech
Capital Market
Surveys module
MOSS and CRM integration
BI for CRM
Agile HR companies operations and clients
Eyron Election campaign management
Generica (+ONE1 as marketingpartner) Capital Market operational system
Microsoft dynamics-Based CRM Solutions - Part 3
CRM-Related Applications:
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CRM-Related Applications:
Solution DescriptionDeveloping/
RepresentingCompany
Callidus Performance and Incentives mng Advantech
Incentives ProEnterprise Incentives
Management
Incentives, Matrix-
partner
Kana Collaborative CRM Malam-Team
DSKnowledge Service Center Knowledgebase Blue Phoenix, Topsolutions partner
nGenera Collaborative CRM Business Solutions
Knova (Consona)collaborative CRM, KM for
contact centersIT Navigator
Siebel - Social CRM Social tools for CRM Oracle - Siebel
Salesforce Chatter,
Knowledgebase, Ideas
Collaboration, knowledgebase,
customer-centric innovation
website
ONE1, Blat-Lapidot
Cemax Feedback Mng, Complaints Mng. Cemax
*Doesnt include Contact Center/telephony tools
Multi Channel / Self Service applications
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Multi Channel / Self Service applicationsProduct Name Description Israeli Representative
Lyris Email marketing
NetwiseNeolane Multichannel marketing
Self service apps Self Service KiosksKana Collaborative CRM, interaction mng. Malam-Team
iPoint video chat Matrix
nGenera CIM Collaborative CRM Business Solutions
Megacenter MailServer (MCMS)
Managing channels (SMS, Fax, email) Yael Software
eBilling + eService +eCommerce
Self Service Oracle (part of Siebel suite)
Mail-IT Marketing messages management Matrix
Cellesense Text and web automated self service Netwise Integration partner
AMS Billminer (EBPP), self care Lognet
Admail Email marketing One1
Impactia (e-Wave) Email marketing E-Wave
Magento Open Source eCommerce Consist impl.
OpenX Open Source advertising tools Consist impl.
FormIT Customer messaged distribution Aman
Eyeview Increasing online customer conversion w/video John Bryce
Telemessage Multi Channel Messaging Telemessage
Mobile Solutions / Platforms Partial list
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Mobile Solutions / Platforms Partial list
Product Name DescriptionIsraeli
Representative
Cellerium Client-side mobile applications Netwise
MintmarkTransforming web content into mobile
web contentNetwise
SMSwise SMS channel Netwise
MMIS (Matrix mobile info.Server)
Platform for mobile solutions Matrix
Bank2go, Ultra Credit,Calldinator
Mobile solutions developed on MMIS Matrix
Fiserv Money Mobile banking, mobile wallet Matrix
MAMA Interactive Information System One1 Mobile
MobileAwareTransforming web/app content into
mobile web contentOne1Mobile
Sybase Mobile Banking 365 Mobile banking Ness
Sybase Paybox Mobile payments Ness
Sybase Unwired platform Integrating enterprise applications withmobile devices Ness
mEnterprise Services,mHealth, mBanking
Enterprise Mobile services, MobileHealth, Mobile Banking solutions
Ideomobile
CRM I li M k t P iti i 1Q2010
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CRM - Israeli Market Positioning 1Q2010
LocalSup
port
Market Presence
SAP
Siebel Microsoft
Onyx
PivotalMEGACenter
This analysis should be used with its
supporting documents
Salesforce
Vendors to Watch:
NetSuite (on-demand)
WorldwideLeader
Peoplesoft
SugarCRM (open source)
Cemax
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CRM Consultants in Israel - Partial List
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CRM Consultants in Israel Partial List(Alphabetical order, not a ranking)
Accenture
Alternative
Aman
BI-Pro
Deloitte Touche: Strategy, business case
Gilon - Synergy: Campaign Management, Analytical CRM, SocialNetworks
IT solutions
Luria
Meteor
Sensecom: Contact Centers
TCS Israel - Tata
Several other independent advisors
Campaign Management
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Campaign ManagementPackage Vendors in Israel
Product Name Israeli Rep. IntegratorsUnica Gstat IBM, Gilon
Chordiant IBM
SAS Mia Computers Gilon
Teradata Analytic CRM Mittwoch Mittwoch, Gilon
Siebel RTD (Real time offermanagement)
Oracle IsraelGilon, other potential
Siebel partners
SAP RTOM (Real time offermanagement)
SAP IsraelPotential - SAP
partners
Neolane Netwise Netwise
MEGACenter Marketing Module Yael Yael
Other CRM Vendos include marketing modules
Dont be fooled by failure rates
CRM
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y
It all depends how you define failure
2001 Gartner Group: 50%
2002 Butler Group: 70%
2002 Selling Power, CSO Forum: 69.3%
2005 AMR Research: 18%
2006 AMR Research: 31%
2007 AMR Research: 29%
2007 Economist Intelligence Unit: 56%
2009 Forrester Research: 47%Source: http://blogs.zdnet.com/projectfailures/?p=4967
Failure = not going live
In most cases:
Failure in CRM = not meeting expectations
CRM
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ERP Life Cycle
ERP
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ERP Life Cycle
ERP 1 ERP 2 ERP 3
Basic modulesHR, Logistics,
Financials Portals, BI, BPM
Upgrades
Stabilizingthe system
Increase efficiency ofERP operations
Core modulesAdvanced modules
smarterprocesses
UpgradesYou are here
ERP
ERP Maturity Model 2010
ERP
T d
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ERP Maturity Model 2010
Investment
to make money
Cut costs, Increase
productivity
Investment
for regulations
Commodity IT
Services
Using Implementing Looking
ERP 1
Business Value
Market Maturity
Pure
Business
Project
IT+business
Project
Size of figure =complexity/cost of project
GRCmodules
ERP 2Budget
Planning
module
Trends
BI on
ERP data
Operational
ERP PortalsMobile
ERPservices
ERP 3
ERP ROI?
ERP
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ERP ROI?
Dont expect ROI from ERP 1. It is an infrastructure
ROI comes from ERP 2&3 that are built on ERP 1 infrastructure
Organizations want to run their ERP Infrastructures (ERP 1) more
efficiently, and move on to ERP 2 and 3
93% of ERP projects take longer than expected, 65% cost more
than expected, and 79% realize less than half of the expected
business benefits. (Source: Panorama Consulting)
ERP
Improve ERP productivity
ERP
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Improve ERP productivity
Users keep complaining about ERP UI - too complex!
Making applications more intuitive increases user productivityby an average of 7.25 percent. (Source: Nucleus Research)
ERP
Simplifying access to ERP processes byERP
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Operational mobile environment
Operational portal environments(Procurement portal, HR portal, Sales
portal, Supplier portal etc.)
Enterprise Applications (ERP, CRM etc.,)HR module, Procurement module, sales
module
p y g p yuser-friendly front ends
ERP
ERP Staffing ratios in Israel
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Average size of Israeli ERP department:
15 employees
Organizations that customized the least had abetter ratio !
Percent of ERP employees from entire ITdepartment: 8-10% (ranged from 3%-45%)
Average ratio ERP staff / ERP users: 1: 52
Ratio abroad: 1:31 in multiple versions installations, 1:40 for
single version installation (Source: Computer Economics)
ERP Staffing ratios in Israel
The larger the installation the better the Ratio
ERP Packages & Integrators: Part 1
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g g
Package Israel Rep Integrators Delivery model
Oracle
AppsOracle Israel
ONE1UP, Advantech, Yael, Unitask, Motorola,Oracle consulting, Taldor (+FSIC), HP, Ernst &
Young, TATA (TCS Israel), NessOn-premise
OracleOracle
AcceleratedEdition
Unitask (Oracle Easy), Afek, Motorola, ONE1UP,Advantech, E&Y, Yael, AKT (HR module), Taldor
(+FSIC)On-premise
SAP SAP Israel
Ness, IBM, Taldor, Advantech, Malam-Team, HP,TATA (TCS Israel), Accenture, Aman, SRL,
Matrix, AKT (HR module), Xact, IGC (Financialsmodules), S.D.M
On-premise
SAP All-in-One
SAP IsraelTaldor, Advantech, Ness, Malam-Team, CBIT,
SAPLMOn-premise
SAPBusiness
One
SAP IsraelXioma, Malam-Team, RELS, Complete,
Menahel4U, Todan, BDO, Ziv systems, CorvetOn-premise
E-Tafnit Matrix Matrix, Alpha Consultants On-premise
QAD SIT SIT, ManofIT, Tirosh On-premise, SaaS
Lawson(M3, S3)
Intentia Israel Intentia Israel On-premise
Priority Ashbal Ashbal, Meidatech, FBCAfek, Tulip, RAAN, HP, IlitERP On-premise, SaaS(w/Meida-Tech)
ERP Packages & Integrators: Part 2
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Package Israel Rep Integrators Delivery Model
Microsoft Dynamics AX
Microsoft Israel.Localization &
Distribution by mAXimumERP (Matrix)
Matrix, Oregano, Malam-Team,
Prodware, Tadiad, Maxoft, Taldor,Pisga, Axperts, Michshuv, Ness,
Aman & other partners inqualifications
On-premise
Aviv, MARS Aviv Aviv On-premise
ONE ERP ONE1 ONE1, Anagal On-premise
KAV systems Kav Kav, Ardom On-premise
FinPro, Logistic Pro Almog Almog On-premise
Gan Tochnot Heshev Aman AmanOn-demand,SaaS-Israel
Comax (on demand) ComaxOn-demand,SaaS-Israel
Profit Michshuv Group
Bgate Bgate On-premise, SaaS
IFS Teldan On-premise
ERP for municipalities Automazia AutomaziaOn-premise,SaaS-Israel
Netsuite IT Com, Edmiso SaaS
BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan) On-premise
ERP Packages & Integrators: Part 2
SMB ERP in Israel ERP
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On demand model is welcomed by SMBsIncrease in upgrades (and thus maintenance
contracts renewal) due to new tax laws that requirespatch installations / upgrade versions
Continued verticalization
SMB ERP in Israel ERP
ERP - Israeli Market Positioning 1Q2010
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ERP - Israeli Market Positioning 1Q2010
Oracle SAP
Market Presence
OracleSAP
AIOONE1
ERP
Aviv
Movex
Oracle
Aviv
Kav
Tafnit
Movex
SAP
BO
ONE1ERP
Priority
QAD
This analysis should be used
with its supporting documents
QAD
Enterprise ERP>250 users Medium - Large ERP100-250 users SMB ERP20-100 users
Priority
Tafnit
Vendors to Watch:
Microsoft Dynamics AX
ERP Selected Wins during 2009/1Q2010
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SAP: Better Place (IBM), Haifa Chemicals Best practice (Advantech), Mekorot PMmodule (Ness), Bank Israel (Malam-Team), Payroll in Zim (Malam-Team), Payroll in
Migdal, LSI (Malam-Team), Hadassah HR module (IBM), Zim expansions (IBM), MODexpansions (IBM), Delek Beneloux (HP), Best practice: Batey Zikuk Ashdod (Taldor), SAPGRC Inbal, Sonol (Taldor), Maccabi compensation module (IBM), Diplomat Timemanagement module (Ness), Paz SEM BCP (Ness), SAP ECC upgrades: Bezeq (HP), Elbit(Ness), Gichon (Ness)
Oracle: Tnuva (Oracle, HP), SCD (One1Up), DSPG, Exlibris, Abic, Aeronautics, Foris,Rafa, expansion in Gadot-China (One1UP), expansion in Soda Club-rollout (One1UP), ECI
upgrade (Advantech) Tafnit: Logistics: Hilel Yaffe, Ziv, Reut; Factoring: BDI, Mizrachi, CAL; Cloud based:
Platinum for factoring, Shufersal credit reconsiliation
Microsoft Dynamics AX: 888 (Malam-Team)
Priority: SATEC (Meida-Tech)
One1ERP (MaaleNX): Osha, Beer Tuvia food center, Yaron, Dovrat, Galam packaging,Amal Siudy, Regba, Ambar, Beit Oren
Sap Business One: Tobol Group (Todan), Magic software (Complete), Yohananof (Todan),Naan Dan (Complete), Mosad Betihut VeGehut (Xioma),Kardan (Ziv and Todan), NaamanPorcelan (Complete), BeSecure (Menahel4u), Panaya (Malam-Team), BDI (Malam-Team)
Partial List of project wins +(implementers)
3rd party SAP complimentary tools (partial list) Part 1
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Solution Israel Rep. Description
EPIuse Ness Selective data copies
Zoption Ness Integrating financial functions with Office - excel
Panaya Panaya Simulation and guidance for SAP upgrades
Intellicorp Livecompare
Ness Impact analysis (for SAP upgrades)
Object Manager Ness Software configuration management
OrgPlus Ness Visual HR management
Xpandion Ness Risk mng, behavioral analysis, license audit
ARX Cosign Ness Digital signature
IXOS-OpenText forSAP Top Solutions SAP content management and archiving
Printboss - Consist Consist, Ness Design/distribution of SAP forms
MessageManager Ness Unified messaging for SAP
SteerU SteerU Online guidance/EPSS for SAP
Innowera Ness Integration of SAP transactions with Excel
3rd party SAP complimentary tools (partial list) Part 2
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Solution Israel Rep. Description
Item Field -Informatica
Aman Data transformation for SAP
Clicksoftware Clicksoftware SAP workforce optimization
HR Load runner HP Israel software performance testing tools
HP Quality Center HP Israel automate QA testing
Cisco Data Privacy Cisco Data security on the network
CA Wily CA Israel Monitoring customer transactions in real time
Security Weaver Ness GRC (Access control, SOD)
3 party SAP complimentary tools (partial list) Part 2
List of global 3rd party tools for SAP optimization (Source - Ray Wang):
http://bit.ly/6rSabt
3rd party Oracle e-Business Suite
http://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabthttp://bit.ly/6rSabt -
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complimentary products (partial list)
Solution Israel Rep. Description
UPK (acquired byOracle)
Oracle Israel
Partners:SmartIT, JohnBryce, Ness,Advantech,
ONE1UP, Telos
Tools to increase productivity, usability,deployment & content creation
OMM (ObjectMigration Manager)
Unitask
Migration management and changemanagement for Oracle e-business
Print Director Enhanced Oracle printing
Dynamic Entity Data management and control toolAOA
(Add-on Applications)AOA Travel management system
ERP Consultants - Partial List( l h b l d k !)
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(Alphabetical order, not a ranking!)
Accenture
Bit-Plus Byon
Deloitte Touche
Ernst & Young
HMS Meteor
OIC
Seker
TCS Israel - Tata
Tulip
Several Independent advisors
Learning tools - trends
Enterprise
Applications
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Learning tools trends
LMS market changing in Israel. more options of tools
today include best-of-breed solutions, ERP modules, opensource (Moodle) and SaaS options
Internal (employees) and external (customers) initiativesare commonly separated different content, different
tools and delivery methods
Connecting learning with portals (learning portal) andother KM initiatives is becoming a best practice
Learning is also happening in social media andcollaboration, not just in formal courses. But sociallearning is a difficult new concept to adapt to
Applications
Learning tools trends
Enterprise
Applications
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Learning tools trends
Organizations looking for new ways to managelearning processes:
More on the job learning in real time (the user gets
online guidance while performing tasks)Less frontal face-to-face courses (although this will
continue for special cases and specific user groups for example, upper management)
Less manuals (nobody reads them anyway)More E in learning (but as a complementary tool)
Applications
Learning tools partial list Part 1
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Learning tools partial list Part 1
Product Rep Integrators CategoryNew
customers(2009)
UPK Oracle Israel SmartIT, John Bryce,Ness, Advantech,One1UP, Telos
Learning content generation,EPSS
Bezeq, Delek,Nice, Alladin,Bank Leumi, 013,JEC, Supersol
Eyeview Eyeview John Bryce Video tutorials (increaseweb customer conversion) 888, Clalit HealthServices
Windimo ONE1 ONE1 Learning content generation,LMS Coca Cola,Delek, Clal
Moodle (open source) ONE1, Consist,Matrix, Kineo (+Elad)
LMSSAP SAP Israel AKT LMSOracle
Oracle Israel AKT LMS
Cornerstone Amarel Amarel LMS and Talent Mng. ECIBritanica Britanica Britanica, John
Bryce, AKTLMS
Lio - KryonSystem Kryon Systems,Or-Team, Ness Or-Team, Ness Online Help: performingtransaction for the userSLK for SPS Microsoft LMS elements
Learning tools partial list Part 2
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Learning tools partial list Part 2
Product Rep Integrators CategoryNew
customers(2009)
Saba AKT AKT LMS AlvarionEKP Shamaym Shamaym LMSQuestion mark AKT AKT Test Authoring softwareOut Start Malam-Team Malam-Team LCMS Learning Content
Management SystemComposica Shamaym Shamaym Learning content generationHorizon Winba Shamaym Shamaym Virtual ClassroomSteerU SteerU EPSS online guidanceRansys (Nemala) Ransys Ransys Effectiveness measurementComposia
Matrix EPSS
E-Glue Or-Team EPSSE-Tracker Solan Yael, Advantech,
SmartEPSS Colmobil
Trainmate Trainmate Learning content generationEpiplex SIT SIT Documentation and
simulation
KM
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Knowledge ManagementMain Theme 2010:The practical approach for ECMThe social knowledge worker
What do organizations want to achieve?
KM
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What do organizations want to achieve?
To provide chewed-up information to therelevant process and the relevant user
To create a culture of sharing
The goal is not to manage knowledge, it isto manage results by using knowledge
Source: quotes from participants in STKIs round table using Web 2.0 for
internal Knowledge Management
KM still has a bad reputation(S B i & M l )
KM
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html -
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(Source: Bain & company report on Mng. tools)
Low
satisfactionlevel
Knowledge Mng. Maturity Model 2010
KM
Trends
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g g y
Investment
to make money
Cut costs, Increase
productivity
Investment
for regulations
Commodity IT
Services
Using Implementing Looking
Records
management
Archiving
Business Value
Market Maturity
Pure
Business
Project
IT+business
Project
Size of figure =complexity/cost of project
Ent.
SearchECM
silosGatewayportal
e ds
InternalBlogs
Internal
social
networksInternal
Wikis
Generation Y employees KM
&
Web
2
0
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Generation Y employees
The Digital Native(your new employee)
Web2.0
Social media for all !N j f kid i h h i
KM
&
Web
2
0
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Not just for kids with too much spare timeWeb2.0
Source: eMarketer
Users from different age groupsconsume social media (but differently)
KM
&
Web
2
0
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consume social media (but differently) Web2.0
Source: Royal Pingdoms study ages of social network users
http://ow.ly/19cPt
Use of web 2.0 tools for knowledge mng.
KM &
Web
2
0
http://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPthttp://ow.ly/19cPt -
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Source: STKI round table
using Web 2.0 for internal Knowledge Management
Web2.0
The biggest barriersnot security concerns
KM &
Web
2
.
0
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html -
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not security concerns
Poor ROI measurement
Lack of top management support
Fear of contributing to an overflow of information
Hard to create the right organizational culture Generation gaps (Generation X, Y, baby boomers)
Source: STKI round table using Web 2.0 for internal Knowledge Management
Web2.0
Upcoming STKI round table
http://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.htmlhttp://einatstki.blogspot.com/2009/05/web-20.html -
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Upco g S ou d tab e
Participation: (Not) for everyone
KM &
Web
2
.
0
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Source: http://om.ly/Ioix
Source: Forrester
Web2.0
#1 Reviewer on Amazon:
KM &
Web
2
.
0
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#1 Reviewer on Amazon:
Source: http://om.ly/Ioix
Web2.0
Web 2.0 policy: Dont be so harshKM &
Web
2
.
0
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The strict approach to internal Web 2.0(no discussion on restaurants/ travel/ anything other than job
related issues) is usually not successful
Most organizations told us that other than
publicity or bad mouthing they will allowand encourage free discussions
Allowing employees (who are social bynature) to discuss non-job related issuesprovides a great guide on how to use theplatform for knowledge sharing
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Enterprise 2.0 solutions mapSource: Hinchcliffe & Company
KM
&
Web
2
.
0
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Source: Hinchcliffe & Company
Web 2.0 in the organization:what have we learned so far?
KM
&
Web
2
.
0
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what have we learned so far?
Web 2.0 within the organization SHOULD besomewhat managed )cant be completely bottom-upand chaotic)
ROI? Almost impossible to show
Practical way is to market the benefits that weregained and measure usage
Web 2.0 initiatives must accommodate different levelsof participation
Must be process-oriented
ECM components
ECM
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p
Archiving DocumentMngt.
DigitalAssetMngt.
RecordsMngt.
EmailMngt.
WebContentMngt.
Contentcapturingtools
Collab-oration
Workflow/BPM
The full-blown ECM suite approach:
New product features: Richer mobile interface
Record management and DAM increasing
Sharepoint connectors
ECM lifecycle
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y
ContentCreation
Storage &manage-
mentRetrieval
Distrib-ution
Collab-oration
Archiving
Scanning
OCRE-forms
Doc. management
DAM - DIgital AssetManagement
Digital rights
Security
metadata
Search
Taxonomies
Portal
IntegrationWith Apps as
Front ends
Imaging
BPM, WF
Sharing &
CollaboratingDocuments
Document
workspaces
archiving
Recordsmanagement
ECM Front stage versusECM back stage
ECM
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ECM back stage
2 Tiers in ECM are starting to appear: MOSS in the Front
High-end ECM in the back: Matrix: ECM for MCE concept
IFNs SPS connector
Top solutions' Seeunity (MOSS Open Text/ Documentum)
Documentum MOSS connection
Internal Enterprise Content Management:Providers in Israel (doesnt include WCM)
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( )Product Israeli Rep. Integrators
IBM FileNetIBM Israel
Yael-IFNYael-IFN
DriveU, Contex, Qualidocs (Livelink), SPSconnector, ICC, CMOD
Yael-IFN Yael-IFN
EMC - Documentum EMC, Ness Ness, Llxa
Interwoven (Autonomy) Xioma Xioma
Open Text Livelink ECM;
IXOS-OT for SAP; Seeunity;Acadre (3rd party for OT);
Wertheim (add-ons for OT)
Top Solutions Top Solutions
MOSS Microsoft Many ISVs Top-Soft
Oracle (Stellent) Oracle Israel Malam-Team
Tower - Trim (acquired by HP) HP HP, MindUSharedocs ELAD ELAD
DocMaster OmnisysOmnisys, Matan, Business
Solutions
D2K Matrix Matrix
Otzar Aman Otzar
Ada system Artis Artis, Taldor, Malam-Team
Enterprise Content Management(ECM) Products in Israel 1Q2010
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LocalSup
port
Market Presence
Documentum
MOSS/MSFT-based Solutions
FileNetHigh-End
Mid-tier
(ECM) Products in Israel 1Q2010
This analysis should be used with its
supporting documents
Interwoven
Open Text
OtzarWorldwide
Leader
Vendors to Watch:
Oracle (Stellent)
HP (Tower softw.)
Sharedocs
Artis
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Special Purpose KM Apps:Productivity Management Applications
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Productivity Management ApplicationsRepresenting/
Developing CompanyProduct Examples of Apps
Top Solutions,Actionbase
ActionBase Action Items/Decisions management ,,
ONE1, Matarot QM7-Quality management tools
,,
Malam-Team,
KCS
(Byon partners)
Generica Objects Management, Regulations
Elad Sharedocs, , ,
,, ,
,outlook extender
Matrix D2K-Pro , , ,
Tmura Decision-Pro Decisions management
Kotev Web Nest
Omnisys DocMaster, ,
Special Purpose KM Apps:Information Centers Management
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Information Centers ManagementCompany Product Examples of Apps
Olive Olive Software E-Publishing, Content Intelligence
Malam-Team Kana KnowledgeBase
Blue Phoneix,Top solutions
partner
DSKnowledge KnowledgeBase
Mckit Linkware KnowledgeBase
SalesforceService CloudsKM (based on
acquisition)KnowledgeBase
IT Navigator Knova KnowledgeBase
Business
Solutions Talisma Knowledgebase
IDEA IDEAManagement of Archives/ Libraries/
info Centers
Exlibris ExlibrisManagement of Archives/ Libraries/
info Centers
ROM TipTop
Enterprise Search TrendsKM
Search
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2 levels of search:
Basic enterprise search (80/20 rule)
Advanced search:
Structured and unstructured
Advanced visualization
Rich media search
Social media search (sentiment analysis)
Smart / automatic tagging
Federated (starting to become a basic capability)
Search & Information RetrievalPlayers in Israel
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y
ProductRep/company
in IsraelOther impl.
partners
Autonomy Matrix Elbit, Taldor
Microsoft - FAST Microsoft ONE1, eWave, Matrix
Enterprise Search - MOSS Microsoft Many ISVs
Google Enterprise Search Taldor
Vivisimo Top Solutions, Netwise
Search Lite Matrix (Scepia)
Nogacom Nogacom Malam-Team, Netwise
Omnifind IBM Israel
AttivioYael Software, Ness -
Defense
Oracle SES Oracle Israel Verasity
XRS 2001
Rexigo Dvash
Morphix Melingo
Mila )morphology(
Lucene open source
Worldwide
Leader
Search & Information RetrievalSelected Wins 2009-1Q2010:
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Google (Taldor): Attorneys bureau FAST: Amdocs, ECI, Army unit
Selected Wins 2009 1Q2010:
Upcoming STKI round table
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IT KM Consultants - Partial List:(Alphabetical order, not a ranking!)
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AKT - e-Learning
Aman Design & UI KM UI
Blink: Web 2.0 specialists
Byon -KM strategy&
processes Digidoc Scanning
processes planning
Ergo KM consulting
Gait documentmanagement
IT Solutions
(Alphabetical order, not a ranking!)
Matrix Strategy, Assimilation
Netwise KM UI
ROM
SRL (Nihulim)
Yael KM strategy
Business Solutions
Independent consultants
Knowledge Management KM
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The FUTUREKM trends are theCURRENTinternet trends
Want to see what KMwill look like in a coupleof years?
Look at the use ofinternet content
Knowledge Management
KM
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Twitter visualization tool(Mentionmap)
See which topics areDiscussed in your network
Semantic Web: Web 3.0 KM
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meaning of information and services on theweb is defined (semantics), making it possible forthe web to "understand" and satisfy the requestsof people and machines to use the web content(Source: wikipedia)
An alternative definition:
A way to clean up the mess web2.0left behind!
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Only 25% of the organizationis using BI !
BI
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g
Source: Information WeekHebrew translation of the article: KMROM
http://www.kmrom.com/Site/Articles/ViewArticle.aspx?ArticleID=1157&P=59
Active BI
BI for the masses
with which tool?
KPIs, BSC, dashboards, Mobile BIOLAP, analysis
Query, reporting, Mobile BI
BI Generations
BI
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Gen. 3:Active Analytics
Injecting BI into dailyprocesses
Frauddetection
DW updatedonce a day
Scaling whilecontrolling costs
Reports foroperational and
strategic needs
Gen. 1:Passive BI
PredictiveAnalytics
Risk KPIs in BSC
Events detection
Offer management(Batch processes)
Gen. 2:Active BI
Real timeoffer
management
Real time
BI Maturity Model 2010
BI
Trends
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Investment
to make money
Cut costs, Increase
productivity
Investment
for regulations
Commodity IT
Services
Using Implementing Looking
Business Value
Market Maturity
Pure
Business
Project
IT+business
Project
Tactic
BI/DW Size of figure =complexity/cost of project
Active
BI
Data
Governance,
MDM
Balanced
Scorecard
Dashboard
Budget
Planning
Real time
Offer
manag,Predictive
analytics
What will be the hot BI topics? BI
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At the back end:
DATA - Data quality, MDM, data governance, more realtime and faster processing
At the front end:
Data mining, predictive analytics, more analysis will bedone at the user level
New technologies will be embedded in the tools organizations
are already using today: modeling at the user level, optimizedperformance (parallel computing, in memory processing,column-based etc.), data visualization, Mobile interfaces
su tes prov ers try ng to catc upwith small players BI innovtion
BI
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Organizations still feel that the BI suites UI is not intuitiveenough, more innovation is needed.
New BI players offer more innovative ways to analyze data
Announcements from BI vendors to accommodate thisneed:
Microsoft PowerPivot (aka-Project Gemini) - selfservice in memory BI to spreadsheet users
SAPs Explorer (Polestar acquisition) search+BIexploration
SAP Explorer (search + BI)
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User writes search string
In-memory analytics BI
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Query the data
on diskQuery the datain memory
Server DesktopSource: BI Scorecard
Vendors: IBM- TM1, SAP BWA, Qliktech, Microstrategy
(V9), Microsoft PowerPivot, Tibco-Spotfire, Tableau
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BI Budget is stretched to the limitThis will allow SaaS and open source BI to grow
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Due to high licensing costs (>1000$ per user)
organizations are moving towards site-based pricing andwill be more open to new delivery models
We will see some use of open source BI options (ForEnterprises it will be in niche areas, For ISVs will be OEM)
Software is 20% of the BIproject cost (the cost opensource can save)
Open Source BI tools maturing(Jaspersoft, Pentaho, BIRT) -in their third or more releases
Source: Information Management
BI in the Cloud(Source: Cutter)
BI
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19% of organizations surveyed answered theyre using
some sort of cloud based BI/DW Drivers: funding problems; SMBs who didnt yet enter
BI/DW saw it as an easy way to enter
Physical data in the enterprise, logical model in the cloud
73% of the companies using Cloud-based BI/DW showedpositive results/cost savings
59% of them are still keeping traditional BI tools
33% of them are keeping also local copies of BI output
Adoption barrier: BI isnt usually a classic generic tool,needs to be customize to fit organizations needs
Private BI cloud BI
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Started to occur in the U.S
located behind the end-user organization's firewallcreate and manage large numbers of data warehouses
and data marts that can be deployed across a commonpool of physical, virtual, or cloud infrastructure (Cutter
definition)
Can be self-provisioned by analysts and other users(without requiring a lot of IT assistance)
Vendors: Analytic databasesuch as Teradata, Greenplum
Mobile BI application
BI
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Mobile BI application can be a totallydifferent experienceBI for iPhone
Source: http://www.roambi.com
RoamBI (Highview)
Financial and Budget Planning packagesPackage Rep in Israel Integrators
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Hyperion - OracleOracle Israel,
HMS
HMS, Business & Decisions, Ness,Gilon, Advantch and other potential
partners
TM1 (part of IBM-Cognos) IBM Israel, Byconix Byconix, Ernst & Young, Gilon
Cognos (IBM)IBM Israel
LibiLibi, 7th Dimention, Gilon
SAP SEM BPS
+ Recently Acquired products:
Outlooksoft, Pilot
SAP Israel Ness, IBM, HP, Advantech
B.O Planning/consolidation/profitability & Costing(SAP company) + SAP BPC, SAP
SM
SAP IsraelMatrix, Gilon, Highview, Menahel4U,
other SAP/B.O partners
Power OLAP Top-IT, Xioma Top-IT, Gilon
SAS Mia computers Mia
CFODREAM The 7th Dimension The 7th Dimension
Clarity Tulip
Global - Spreadsheet server Yael software Yael Software
Gomla (mainly Costing) Gomla
GEAC Ness Opisoft
Worldwide
CPM Leaders
Scorecard & Dashboard players in IsraelPackage Rep in Israel Integrators
IBM I l
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IBM-Cognos - CPM, CMM,Celequest
IBM IsraelLibi
Libi, Opisoft, Gilon, Libi, Malam-Team(Data Mine), IBM, Cognos, Consist
Hyperion - Oracle Oracle Israel, HMS HMS, Business & Decisions
SAP Business Objects Xcellius(dashboard) SAP Israel
Matrix, Advantech, Highview, ONE1 BI,Consist, Gilon, Ness, IBM, Taldor, Enix,
Point of View, Ratio, Malam-Team
SAP Business Objects SSMStrategy Manager SAP Israel
SAS EIP Mia Computers Mia, Gilon
Panorama Panorama Gilon, Consist, HighView, Data Cube,Integrity, ONE1 BI, Citrine BI, VisionBI
Business Solutions
Actuate Performancesoft Suite Ratio Ratio
Qlikview Net-IntentGilon, ONE1 BI, Malam-Team (Data
Mine), Highview
PerformancePoint Server Microsoft Israel Gilon, Consist, ONE1 BI, HighView,Opisoft, Malam-Team (Data Mine)
Intellisys Intellisys Consist, Gilon, VisionBI, Ratzio
DSP (for mobile) Eternity Eternity
iDashboard Eternity Eternity
QPR TopIT TopIT, Consist
Point of View Point of View Consist, DBNet, Ness Matach
A unified presentation/visualization layeron top of existing BI tools
BI
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Solutions/Products in Israel
Highview B:Eye
Intellisys
Source: Jignyasa
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BI General Platforms (Part 1):Package Rep in Israel Integrators
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Package Rep in Israel Integrators
SAP BW + Business
Objects, Explorer SAP Israel
Matrix, Advantech, Taldor, SRL, Malam-Team +
Data Mine, Xact, Gilon (+Amplio), ONE1BI,Consist, Point of View, IBM, Data Cubes,
VisionBI, Active View, Highview, Ness, HP
Microsoft (SQL Server +
PerformancePoint Server)Microsoft Israel
Consist, Gilon, ONE1 BI, HighView, Opisoft,
Advantech, Gstat (datamining), SRL, Bynet SW,
Eternity, Data Mine, Matrix, Elad, Malam-Team
(Data Mine), Libi, Top-soft, MOSS partners
Cognos (An IBM company) IBM Israel, Libi
Libi, Opisoft, Seven-D, Gilon, Consist, Eternity,
Advantech, IBM, Mirkam (Energy), Malam-
Team + Data Mine, ONE1 BI, Normative, SRL
WebFOCUS SRL SRL, Gilon, Malam-Team, ALD
OBI EE
Oracle Israel
Oracle Consulting, Taldor, Gilon, Advantech,
Yael, IBM, ONE1 BI, Malam-Team + Data Mine,
HighviewBI Apps (prepackaged BI for
Oracle, Siebel etc.)
Point of View 2008 Point of View Consist, DBNet, Ness Matach, Libi
BI General Platforms (Part 2):Package Rep in Israel Integrators
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SPSS Genius Genius, Gstat, Matrix
SAS (Platform + analytical) Mia Computers Mia, Gilon, Pareto, Business & Decisions
Panorama Panorama
HighView, Gilon, Consist, Data Cube,
Integrity, ONE1 BI, Ness, Business
Solutions, Citrine BI, VisionBI
Qlikview Net-IntentGilon, ONE1 BI, Malam-Team (Data
Mine), Highview
Microstrategy Mittwoch Mittwoch
EIS (Sigma) Gilon Gilon
Actuate iServer
(Enterprise Reporting)Ratio Ratio
Syndera (Operational BI) Ratio RatioDynamics BI (BI Microsoft
Dynamics - ERP and CRM)Highview Highview
Spotfire (Tibco) Yael Software Yael Software
Tableau (data visualization) Malam-Team
Pentaho (Open source BI) Eternity, Tikal
BI Specialized Products:Package
MarketingCompany
Description
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DQA Gilon Data Quality
BI Portal Gilon Dashboard, BI Portal
Tachlit CDI Gilon Customer data enrichment and unification
OLAP cube manager Gilon Solution for MSFT OLAP cube
Verix (Business Events) Gilon Identifying business events (exceptions)
EQM Consist Monitoring & configuration for Business Objects
PowerView HighView Generation of BI data in Powerpoints
Babylon Enterprise Ness Can be used for Metadata/ data retrieval
Gstat Analytical Platform Gstat Next best offer, Supply Chain
Astra Eternity Framework for SSRS (Reporting Services)
SAP BIA (BI Accelerator) SAP Israel, HP Appliance for accelerated BI performance
Mellmo: RoamBI (iPhone) Highview Highview
Verigence (BI dev. Tool) Highview Highview
B:eye (Visualization layer) Highview Highview
Intellisys (Presentation layer) Intellisys Consist, Gilon, VisionBI, Ratzio
BSP - METAmanager Libi Utility tool for Cognos metadata
BSP - Version Control Libi Version control for Cognos
Insfocus Insfocus BI for Insurance sector
Open Source BI & Data Mining tools
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Source: Open Source BI: A Market Overview, Steve Holub
http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926
Front end BI tools:Positioning in Israel 1Q2010
http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926http://www.osbr.ca/ojs/index.php/osbr/article/view/962/926 -
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LocalS
upport
Market Presence
WebFOCUS
Cognos(IBM)
Microsoft
B.O(SAP)
SAS
Oracle
This analysis should be used with its
supporting documents
Panorama
This positioning includes only Front End BI tools (reporting, query, analysis, dashboards)and does NOT take into consideration the depth of analysis with these tools
Qlikview
Worldwide
Leader
Spotfire
Vendors to Watch(Relatively new):
BI Selected Installations 2009-1Q10Partial List of selected wins +(implementers)
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Business Objects: Mamaz, Tama, Bforex, Shabas, Egged, Risko, Tnuva Romania, expansions Shlomo sixt,Mirs, Clal, Igud, Direct Insurance
SAP BW: Colmobil (Amplio-Gilon), Bazan (Advantech), Bank Hapoalim (Advantech), Bank Leumi(Advantech)
Spotfire: El Al, CI company
Qlikview: Bezeq online, Africa Israel, Mey-Eden (Gilon)
Panorama: Harel BI on SAP (Highview), Negev (One1), Shachal (One1), Mirs, Radvision, Bank Yahav,Geocartographia, Polimer logistics, SintecMedia-OEM, EasyNet, Neto
Oracle (OBI EE): Bank of Jerusalem, GSK, Applied Materials, UPS
Microsoft PPS/RS: Army units (Eternity), Ko-op Ribua Kachol, Ministry of Justice, Rambam hospital(Opisoft), ECI (Consist), IEC (Consist), Elisra (Consist), D&B (SRL), Hiro-media (SRL), Meches (Elad), M. ofJustice (Elad), Joint (Eternity), Keter Plastic (Opisoft), Sakal (Eternity)
Cognos: Menora, Elyiahu, IDF Hatal, Zoran, Comverse, Mobixell (Eternity)
Oracle BI Apps: Comverse (Gilon), Clalit (Gilon), Visa CAL HR, Tnuva
Sas: Social security enterprise BI, several other projects in Risk management
Point of view:ERP OEM
Jaspersoft (openn source BI): Idit (Eternity)
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Social media analysis
BI &
Social
media
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New type of information - Real time data (what ishappening right now?)
Social media websites contain a wealth ofinformation about peoples preferences, sentiments,trends - in real time
Social media analysis will often be offered in SaaS
Will be either under marketing /or CRM / or BI
Will require the following technologies: text mining,
NLP natural language processing, relationship andentity extraction, data mining, and the ability ofcombining structured and unstructured analytics
Levels of social media involvement BI &
Social
media
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1) Listen2) Analyze/understand
3) React
4) Measure
5) Create interactions
Start here:Simple to do,
High value!
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Why analyze social media?
BI &
Social
media
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Source: http://www.slideshare.net/tactica_inc/the-
conversation-an-introduction-to-social-media-presentation
BI & Data specialists - Partial List(Alphabetical order, not a ranking!)Part 1
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Accenture: Strategic business level consulting
Aman Stood out in data management
Activeview Advantech stood out in Business Objects on SAP BW
Byon - KPIs
BI-Pro stood out in strategic BI consulting
Business & Decisions
Consist stood out in BOXI upgrades and Performancepoint
Data Cube (BI for Retail)Data Mine (Malam-Team)
Elad - Microsoft
Eternity stood out in Microsoft
Ergo stood out in Balanced Scorecard consulting
Gilon stood out in EIM consulting, risk mng, BICC, acquired Amplio + Synergy Gstat
HighView stood out in panorama, BSC/dashboards
HMS stood out in strategic financial BI, risk management
BI & Data specialists - Partial List(Alphabetical order, not a ranking!)Part 2
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IBM BI and new strategic optimization analysis (BAO)
Inquera stood out in product catalog data cleansing
ONE1 BI
Opisoft stood out in Microsoft/ Performancepoint
Libi
Matrix
Pareto Data Mining Point of View
Normative
Ratio BSC and KPIs consulting
SRL
TCS Israel Tata - Strategic business level consulting
Vision BI
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Worldwide MDM trends MDM
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MDM increasing, many companies already havemore that 1 MDM
We will see a lot more data managementcapabilities in IT data quality, MDM, data
mining and analyticsAs organizations use more SaaS, more decisions
will be made at the business level, the data willbecome more decentralized, and IT will take a
more data-centric approach
MDM Reality in Israel
MDM
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Different terminology (MDM, ODS, Operational DW, EII),
user organizations confused (also vendors) In MF-based organizations there is usually more
centralized data but also a fear of increasing MF costs
Historically - different approaches for solving
operational data consistency problems:Homegrown self-developed MDM
CRM as MDM for customer data or other operationalsystems acting as master data store
DW acts as MDM Operational DW Artificial solution only one person is allowed to
open up a new client
MDM Maturity model MDM
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MDMMDM as an accelerator for otherprojects ROI
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Examples of MDM ROI:
CRM: 13% increase in CC productivity.
BUT CRM + MDM: 18% Reducing order time in 2% with PIM.
Increased response to campaign by 15%
Reduced credit risk cost by 2%
Reduced annual compliance cost by 75% Easiest to justify in M&As, compliance needs, and as a
foundation for CRM/other large project
MDM is viewed as an infrastructure,Hard to explain the value of MDM to the business level
MDM project characteristics
MDM
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Typical MDM project staff profile (worldwide data):8 people (25% of them from business units, 40%
internal IT, 35% external SI)
Main domains still Customer (23%) and Product (23%)
Software is 25% of the cost (Project= 4 x license)Average implementation time: 6-12 months
Source: Information Difference research study on MDM: http://bit.ly/agz57f
http://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57fhttp://bit.ly/agz57f -
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