Sun Customer Welcome Event

Engaging with Oracle - Sales, Services and Partnerships

Latin America

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

In addition, the following is intended to provide information for Oracle and Sun as we continue to combine the operations worldwide. Each country will complete its integration in accordance with local laws and requirements. In the EU and other non-EU countries with similar requirements, the combinations of local Oracle and Sun entities as well as other relevant changes during the transition phase will be conducted in accordance with and subject to the information and consultation requirements of applicable local laws, EU Directives and their implementation in the individual members states. Sun customers and partners should continue to engage with their Sun contacts for assistance for Sun products and their Oracle contacts for Oracle products."

Organizations Dedicated to Customer Success

Support ConsultingCommunities

Partners SalesEducation

Engaging with

Oracle in Latin America

Integration Timeline

• On January 27, 2010, Oracle announced it finalized

its acquisition of Sun

• On February 15, 2010, Legal Entity Combination

(LEC) occurred in the US

• On March 1, 2010, Legal Entity Combination (LEC)

occurred in the UK, Canada, Australia and New

Zealand

• For Latin America countries, Legal Entity

Combinations (LEC) are planned to occur starting in

June 2010.

Operating Model until Legal Combination

• Until Legal Entity Combination (LEC) occurs in each

country, Sun and Oracle subsidiaries will operate

independently

• Oracle and Sun executives at each country will be

available to customers

Oracle + Sun: Transforming The Industry

• Complete, engineered, and integrated systems

• Innovation across the stack

• Open standards

• Industry solutions

• Highest level of customer service

Improving the way you buy, run and manage business systems.

Oracle + Sun

Complete, Open, Integrated Systems

• Open and standards-based

• Innovation delivered faster

• Better performance, reliability, security

• Shorter deployment times

• Easier to manage and upgrade

• Lower cost of ownership

• Reduced change management risk

• One-stop support

Strategic Importance to Oracle

• Consistent with Oracle’s strategy to provide complete, open and

integrated systems– Enables Oracle to deliver an integrated system from applications to disk

– Customer-driven – addresses need to reduce complexity, risk and cost by delivering a

highly optimized stack based on open standards

– Enhances Oracle’s commitment to open standards and choice

• Sun’s key product assets are expected to provide substantial

long-term strategic customer advantages– Ensure continued innovation and investment in Java technology

– Optimize Solaris and Oracle for better performance, reliability, and manageability

– Protects massive customer investment in SPARC

– Open Storage built with industry standard servers and components

• Expands Oracle’s range of products, including servers and

storage

• Combination of partner networks will create the industry’s leading

partner ecosystem focused on open systems

Coverage Model

Emphasis on Value

• Go direct to Sun’s top customers

• Balanced approach to working with partners that

provide value

• Reduction in fulfillment-related business

• Focused approach on the mid-sized companies

Partners are Critical to Oracle’s Success

More than 40% of

Oracle Revenue Worldwide

is through partners

More than 80% of

Oracle Transactions Worldwide

are through partners

Engaging with

Oracle Partners

Partner ContinuityStrength of Combined Oracle and Sun Partner Communities

Greater Opportunities for Partners

• Broaden and deepen solutions

• Service new markets

• Specialization offerings

recognize investments

Complete Solutions for Customers

• Single vendor accountability

• Open-enterprise solutions

• Enhance existing investments

Oracle Communities and

User Groups

User Group Communities

• Continuity– Sun Dev2Dev & Arc2Arc OTN

– Dev2Dev Oracle Java Developer community

– Arch2Arch Transitioned and expanded as part of a broader community

– User groups & councils re-invigorated & transitioned into local & global communities

• Only from Oracle– Oracle Technology Network

• Largest Java Community - 1 Million developers

– One of world’s largest SOA communities - 500K+ members

– Expansive leadership communities

• CIO Advisory Board

• User Groups

• Customer Advisory Boards

• Fusion Strategy Council

• Executive Sponsor Programs

Independent Oracle Users GroupMore Than 275,000 Customer Members

• Oracle’s most active, informed and satisfied customers

• More than 450 Users Groups worldwide

• Customers join Users Groups for

– Networking

– Access to the latest Oracle News

– Input to Oracle products and services

• Users Groups for every interest and knowledge area

– Local, Regional, National, International

– Product, Industry, Professional focus

– Special Interest Groups (SIGs) and forums, events and online

communities

For more information

www.oracle.com/technology/community/user_groups/index.htm

Oracle Communities6+ Million Strong and Growing

• Over 95

Communities

• Over 61,000

registered users of

which 90% are

customers &

partners

• 20% adoption-to-

date of active My

Oracle Support

users; compared

with 10% industry

benchmark

Communities

Customer &

Partners

OracleUser

Groups

OraclePartner Network

Oracle Mix

Oracle Blogs

Oracle Wiki

Oracle Technology Network (OTN) /

OSpace

My Oracle Support Community

My Oracle Support

Community

Engaging with

Oracle Services and Support

Sun + Oracle Services Strategy

• Next-generation support

– Only the best level of support backed by a larger ecosystem

• Web 2.0 and social media

– Expanded access to communities

• Deeper, more strategic partnerships

– Expanded access to technical and business experts

New System Support Approach

• Improved Support Experience

• Simplicity & Transparency

• Proactive Services. Remote Resolution.

Our Mission

+

Lower

Cost of OwnershipLower

Business Risk

• Drive down labor costs

through better systems

management and

maintenance across the

entire IT solution lifecycle

• Reduce IT asset cost through better utilization

• Eliminate complexity via horizontal and vertical integration

• Provide clear accountability and governance

Customer Success

Higher

Business Value

+

• Reduce IT project failure rate

• Eliminate business disruption

and single points of failure

• Improve change management

• Enhance security

• Leverage industry and Oracle

best practices to optimize

results

• Offer extensive technical and

end-user training

• Drive better business results

through better software

utilization

• Accelerate new product and

technology adoption

• Drive competitiveness

through better productivity

• Improve ease of doing

business with relationship

focus and sound processes

• Enhance speed and agility

Operational Excellence Delivered by Oracle

Oracle Customer Services

Superior Oracle Product Knowledge

Optimized Performance and Value

Free Access to Product Updates and Innovation

Personalized, Proactive Support

Customer Services: The Sun + Oracle Difference

One Company

Faster Response Times & Better

Support For Everyone

One vendor

supporting your

systems, from

applications to

disk

No Single Point Of Failure

New systems

will have spares

built in with no

single points of

failure

Proactive Support For The

Entire Stack

Proactive

diagnosis of

problems with

remote

diagnostics

Next-Generation Support

• Oracle Support

• More than 8,000 support professionals worldwide

• More than 3,000 products covered in a support

knowledgebase of more than 800,000 solutions

• Global coverage that features

– 29 languages in 145 countries

• Sun Support

• More than 3,000 support professionals worldwide

• Global coverage that features

– 26 languages in 160 countries

• More than 900,000 customer interactions each year

• More than 380,000 parts supported across 100,000 sites across

the globe

Hardware Support from Sun + Oracle

• Continuity

– Same phone numbers and web interfaces

– Sun team continues to support Sun products

• Only from Oracle

– Consistent, simplified support structure for new

purchases

– Single point of accountability

– Proactive support for the entire stack

Software Support from Sun + Oracle

• Continuity

– Coverage for 100+ Sun and Sun-supported software products

– Same expert technical support

– Same or better interoperability support

– Same “tuned and tested” software updates

– Same online resources, tools and alerts

• Only from Oracle

– New software purchases covered by Oracle Premier Support

– Releases will follow Oracle’s more robust Lifetime Support Policy

– An increased range of add-on custom service options

Engaging with

Oracle Professional

Services and Consulting

Oracle Consulting

• Continuity

– Sun Software Services incorporating into Oracle Consulting

– Extensive architecture and system knowledge

• Only from Oracle

– 20,000 consultants dedicated to the success of Sun customers

– Unparalleled Sun and Oracle product skills

• The leader in Sun and Oracle certified consultants

– Deep industry and process understanding, focus, and alignment

– Close working relationship with Global System Integrators

• Proactive Advice and Guidance, primarily focused on operation, maintenance, and lifecycle management

• Monitoring Tools and Assessments to anticipate, identify and remediate system issues

• Industry specific products and services

• Database and Application Management Services

• Enhanced and Extended Support

Expert Services for all Oracle Applications and Technologies

Advanced Customer Services

Performance Optimization

Services

Virtual Center of Excellence with

designated experts

Dedicated Hotline

Proactive Onsite Support

Prioritized Service Requests

Personalized Portal

Escalation Management

Service Delivery Manager

Escalation Management

Service Delivery Manager

Prioritized Service Requests

Personalized Portal

Escalation Management

Service Delivery Manager

Proactive Onsite Support

Access to team of service engineers

Prioritized Service Requests

Personalized Portal

Escalation Management

Service Delivery Manager

Advanced

Support

Assistance

Solution

Support

Center

Priority

Service

Business

Critical

Assistance

Personalized Support Faster

Problem Resolution Proactive

ProblemAvoidance Continual

OperationalImprovement

Customers can

customize their

solutions by

choosing from

more than 50

individual

products, tools

and expert

services

Advanced Customer ServicesFour Levels of Annual Services, Each Adding New Services to the Previous

Level, to Meet Specific Business and Budget Requirements

Engaging with

Oracle Training

Sun Training from Oracle University

• Continuity

– Support training with current and future Sun product releases

– Same quality curriculum and instructors

– Sun certification honored and migrated for the most recent releases

– Existing pre-paid training accounts, certification exam vouchers, and

subscriptions for on-line training are preserved and honored

– Sun pre-paid training automatically converted to Oracle University

Learning Credits with the same value

• Only from Oracle

– Expanded global training network

• Over 750 education locations in 89 countries

– Over 1,200 course titles created in partnership with Oracle product

development

– Offer 787 classes per week

– 100% Student Satisfaction Program

Engaging with

Oracle in Latin America

Final Words

Final Words

• Complete. Open. Integrated.

• Continuity

• Better Together

More Information

• More information can be found at: www.oracle.com/sun

• Questions: acquisition-inquiries_ww@oracle.com

The preceding is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making purchasing decisions.

The development, release, and timing of any

features or functionality described for Oracle’s

products remains at the sole discretion of Oracle.