supervisors at the front-line: is training worth it?
TRANSCRIPT
60% 12%OF A COMPANY’S MANAGEMENT RANKS ARE FRONT-LINE LEADERS.
REPORT INVESTING SUFFICIENTLY IN DEVELOPING THEM.
YET, ONLY
IT SHOWS.
Supervisors at the Front-LineIs Training Worth It?
158 MILLION PEOPLE IN THE U.S. WORKFORCE ARE MANAGED BY 11 MILLION SUPERVISORS. THAT’S A RATIO OF 18:1. HOW MANY PEOPLE DO YOU KNOW WHO SUCCESSFULLY MANAGE 18 PEOPLE?
The Costs of Bad Managers
The Results of Engaged Employees
82% of employees don’t trust their bosses.
Every month, 2 million employees leave their jobs,
and60% say their relationship with their boss is to blame.
DECREASED CUSTOMER SATISFACTION
MORE WASTE, HIGHER COST
UNSAFE PRODUCTS
INCREASED WORKPLACE ACCIDENTS
LONGER LEAD TIMES
STRESSED HEALTH CARE SYSTEM
DECREASED QUALITY
INCREASED PRODUCTIVITY
GREATER EMPLOYEE LOYALTY
BETTER MORALE, LESS CHURN
HIGHER CUSTOMER SATISFACTION
60% GREATER LIKELIHOOD TO ACHIEVE BUSINESS TARGETS
“highly engaged employees out-perform disengaged
employees by 28%.”-CORPORATE LEADERSHIP COUNCIL-
FRONT-LINE LEADERS MAKE MORE OF A DIFFERENCE TO THEIR COMPANY RESULTS THAN ANY OTHER GROUP OF MANAGERS. FEW ACTIVITIES PROMISE TO DELIVER A BETTER ROI THAN INVESTING IN THEIR DEVELOPMENT.
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CHARACTERISTICS OF GREAT FRONT-LINE LEADERS
DOES YOUR FRONT-LINE LEADERSHIP DEVELOPMENT PROCESS TEACH THESE SKILLS? IT SHOULD.
http://www.gallup.com/businessjournal/152429/cost-bad-project-management.aspx http://teamgantt.com/blog/2014/07/21/seven-shocking-project-management-statistics-and-lessons-we-should-learn/
2013 EDELMAN TRUST BAROMETERhttp://www.edelman.com/insights/intellectual-property/trust-2013/ https://hbr.org/resources/pdfs/tools/Halogen_Report_June2014.pdf
US Dept. of Labor statistics http://www.bls.gov/ooh/management/
SOURCES:
Companies lose $450-500 million a year
in bad management.-GALLUP-
REINFORCE THE ORGANIZATON’S CORE VALUES
HAVE THE COURAGE TO BE VULNERABLE
LISTEN WITH EMPATHY AND WITHOUT JUDGMENT
PEOPLE LIKEWORKING FOR THEM
ACT AS TEACHERS AND DEVELOPERS NOT MICRO MANAGERS