supplier requirements

8/17/2019 Supplier Requirements

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Qantas Airways Limited ABN 16 009 661 901

Precedent Version: Supplier Requirements v1.1 (July 2004) Page 1 of 21 Confidential

Supplier Requirements

Contents PageOVERVIEW 1STANDARDS OF PERSONAL BEHAVIOUR 2EQUAL OPPORTUNITY 5HARASSMENT/NO BULLYING 9THEFT, ATTEMPTED THEFT, FRAUD, ATTEMPTED FRAUD OR REMOVAL OF PROPERTY 13OCCUPATIONAL HEALTH AND SAFETY 16

OVERVIEW

1. Introduction

1.1 The standards Qantas maintains as a corporation are key to our business success. EverySupplier needs to be aware of these standards and the conduct required of the Personnel of the Supplier.

1.2 Relevant state and federal legislation in relation to standards and conduct bind both Qantasand Suppliers and their Personnel.

2. Definitions

‘Personnel’ of a Supplier or Qantas means:

(a) the officers, employees, agents and contractors (including their employees and contractors)of that party; and

(b) in the case of Qantas, includes officers, employees, agents and contractors of any QantasGroup Company (except the Supplier and its Personnel).

‘Qantas’ means Qantas Airways Limited (ABN 16 009 661 901) of Qantas Centre Building A, 203

Coward Street, Mascot, 2020, New South Wales.

‘Qantas Contact’ means the person identified to the Supplier by Qantas as the Contact from timeto time.

‘Qantas Group’ means Qantas Airways Limited and its related bodies corporate (as defined by theCorporations Act 2001) and companies in which Qantas holds or controls (directly or indirectly)25% or more of the issued capital.

'Qantas Group Company' means a company in the Qantas Group.

‘Qantas Premises’ means any place or thing used by any Qantas Group Company in the courseof conducting its business, (whether or not owned by or within the exclusive control of a QantasGroup Company) including, but not limited to:

• aircraft,

• vehicles,

• offices,

• car parks,

• terminals,

• hangars,

• workshops,

• warehouses,

• kitchens, and

• airports.

‘Qantas Site’ means Qantas Premises or any other workplace controlled by a Qantas GroupCompany.


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‘Supplier’ means any company providing goods or services to, or performing work for, a QantasGroup Company.

STANDARDS OF PERSONAL BEHAVIOUR

3. Requirements

3.1 Suppliers are required to ensure that their Personnel conduct themselves in a professionalmanner consistent with:

(a) the highest community standards;(b) Qantas’ commitment to customer service excellence;(c) Qantas corporate policies and procedures as identified to the Supplier from time to

time; and(d) strict compliance with applicable laws.

3.2 Where these Standards are breached Qantas will take whatever action it considers

appropriate, which may include the termination of the Supplier's contract or Qantasdetermining that it will not allow a particular member of the Supplier's Personnel to beinvolved in providing goods or services to the Qantas Group.

4. Application

These Standards of Personal Behaviour apply to a Supplier and its Personnel when they are:

(a) on Qantas Premises;(b) in any workplace where staff of any Qantas Group Company are working;(c) at any work function organised by a Qantas Group Company attended by Qantas Personnel;

and(d) in the course of the Supplier providing goods or services to a Qantas Group Company;

including in relation to any interaction between the Supplier's Personnel and Qantas'passengers or customers.

5. Personal Behaviour Standards

5.1 What are the Standards?

The standards of personal behaviour expected of a Supplier's Personnel include:

(a) acting with honesty and integrity;(b) abiding by laws and regulations;(c) demonstrating Qantas values;

(d) providing excellence in customer service;(e) dealing with Qantas' customers and the community with respect; and(f) treating Qantas Personnel and the Personnel of the Supplier with respect and working

as a team.

5.2 Acting with honesty and integrity

A Supplier must ensure that its Personnel:

(a) are beyond reproach in matters of:

(i) trust;(ii) confidentiality; and

(iii) honesty; and

(b) at no time misuse privilege, authority or status.


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5.3 Abiding by laws and regulations


(a) comply with the applicable laws of Australia or the relevant country when travelling onQantas Group Company business;

(b) meet the legislative requirements to qualify and remain eligible for Aviation SecurityIdentification Cards (ASIC), where relevant;

(c) behave in a fair and consistent manner in all dealings with Qantas' customers, QantasPersonnel and the Personnel of the Supplier;

(d) have regard for the health, safety and welfare for themselves and others at work; and(e) have regard for the protection of the environment and the well being of the various

communities in which Qantas operates.

5.4 Demonstrating Qantas values


(a) ensure the protection and enhancement of Qantas’:

(i) image;(ii) profitability; and(iii) success;

(b) promote the Qantas spirit of service excellence;(c) ensure that their own behaviour or action does not cause Qantas public

embarrassment or bring the image of Qantas into disrepute;(d) maintain an appropriate business-like standard of appearance while performing duties;(e) ensure that work is carried out conscientiously, efficiently, economically and

effectively;(f) work safely and ensure to the extent practicable the safety and security of the

customers and assets of the Qantas Group; and(g) ensure the confidentiality of sensitive information relating to any Qantas Group

Company or its operations is respected at all times.

5.5 Providing excellence in customer service

Where a Supplier's Personnel are dealing with Qantas customers as part of providing goodsor services to any Qantas Group Company, the Supplier must ensure that each individualmember of its Personnel:

(a) presents a positive and professional image of the individual and Qantas;

(b) assists Qantas to take ownership of service failures and takes action to fix theproblem;(c) recognises customers in a warm, friendly, professional manner, using their names at

every opportunity;(d) cooperates with Qantas Personnel for the benefit of the customer;(e) provides an alternative or explanation when unable to meet customer requests;(f) assists Qantas to take ownership of and follow through on customer requests and

problems with empathy;(g) ensures that the individual's job knowledge and skills impress the customer;(h) endeavours to understand the needs of the customer;(i) ensures the customer feels safe and secure; and(j) presents the individual and Qantas in a pleasant manner that reflects a premium

international and contemporary style of excellence.

5.6 Dealing with customers and the community with respect


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(a) behave in a fair and consistent manner in all dealings with Qantas customers; and(b) have regard for the protection of the environment and the well being of the various

communities in which the Qantas Group operates.

5.7 Treating other workplace participants with respect and working as a team

A Supplier should ensure that its Personnel:

(a) work safely and ensure the safety and security of Qantas Personnel and thePersonnel of the Supplier; and

(b) treat Qantas Personnel and the Personnel of the Supplier with trust, dignity, respect,fairness and equity.

5.8 Unacceptable behaviours

A Supplier must ensure that its Personnel do not engage in unacceptable behaviours.Unacceptable behaviours include:

(a) abuse, harassment/bullying or discrimination;(b) physical assault;(c) threatening or intimidating behaviour;(d) breaching the relevant customs laws and procedures;(e) unauthorised use of Qantas time, resources or facilities (including electronic media)

for personal benefit or private purposes;(f) using Qantas electronic communication facilities (eg. Internet, e-mail, phone, fax)

which are inconsistent with primary business operations, is associated with any illegalpurpose, or cause interference with, or disruption of other network users, services,equipment and information assets;

(g) accessing, storing, processing or transmitting any information deemed to be of athreatening, obscene, pornographic or harassing nature;

(h) wilful damage to or theft of Qantas Group property, or property entrusted in theQantas Group’s care;

(i) theft or attempted theft;(j) fraud or attempted fraud;(k) unauthorised selling or promotion on behalf of another organisation;(l) making unauthorised public statements about Qantas or its position in respect of any

matter;(m) directly or indirectly engaging in any activity which could by association cause any

Qantas Group Company public embarrassment or other damage;(n) unauthorised passing of sensitive or confidential information (electronic or hardcopies)

relating to any Qantas Group Company or its operations to a third party or posting of such information in a public domain eg. external website;(o) seeking or accepting tips or gratuities from Qantas customers;(p) not adhering to safety and security procedures and standards, including failure to have

Identification (ID) Card or Visitor’s pass appropriately displayed at all times;(q) selling, using, distributing or being found in possession of drugs;(r) unauthorised selling, possession, distribution, drinking, or being under the influence of

alcohol; and(s) unauthorised use of the Qantas name or logo.

5.9 Supplier’s responsibilities

A Supplier is responsible for:

(a) the behaviour and actions of its Personnel at all times;


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(b) ensuring that its Personnel adhere to the Qantas Standards regarding personalbehaviour;

(c) seeking the appropriate advice regarding the acceptability of an action prior toundertaking it or allowing its Personnel to undertake such action;

(d) acting in the best interest of the Qantas Group; and

(e) treating Qantas Personnel and Qantas' customers fairly and equitably.

5.10 Authorisation required

Where these Standards state the need for authorisation or approval to be obtained prior toundertaking an activity in respect of Qantas or its operations, advice should be sought fromthe Qantas Contact as to the level of authority needed.

5.11 Breach of standards

Where these Standards are breached, Qantas will take whatever action it considersappropriate, which may include the termination of the Supplier's contract or Qantasdetermining that it will not allow a particular member of the Supplier's Personnel to beinvolved in providing goods or services to the Qantas Group.

5.12 Legal implications

If the Supplier or its Personnel engage in unacceptable behaviour, the Supplier or itsPersonnel may be directly exposed to legal action and liability for their actions, includingprosecution and penalties imposed by the courts for breaches of legislation.

EQUAL OPPORTUNITY REQUIREMENTS

6. Qantas commitment

6.1 Qantas is committed to building and fostering a culture in which diversity is valued.

6.2 Qantas is committed to providing a workplace that is free of discrimination.

6.3 A Supplier engaged by any Qantas Group Company is expected to abide by, and ensurethat its Personnel abide by, Qantas' Equal Opportunity Requirements, and State and Federallaws.

6.4 If a Supplier does not do so, or its Personnel do not do so, Qantas will take whatever actionit considers appropriate, which may include the termination of the Supplier's contract or Qantas determining that it will not allow a particular member of the Supplier's Personnel tobe involved in providing goods or services to the Qantas Group.

7. Application

These Equal Opportunity Requirements apply to a Supplier and its Personnel when they are:


and(d) in the course of the Supplier providing goods or services to a Qantas Group Company,



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8. Anti-Discrimination

8.1 Qantas is bound by State and Federal anti-discrimination legislation which makesdiscrimination, on specific grounds, unlawful. The Supplier and its Personnel are also boundby this legislation.

8.2 Unlawful discrimination

(a) Discrimination is treating one person or group less favourably than another.

(b) Unlawful discrimination is discrimination based on an unlawful ground. There are anumber of Federal and State laws that make discrimination unlawful on a variety of grounds. Those grounds include:

(i) sex;(ii) race, colour, descent, nationality or national origin;(iii) age;

(iv) physical, mental or intellectual disability;(v) sexual preference, gender identity and transgender status;(vi) pregnancy or potential pregnancy;(vii) physical features;(viii) marital status;(ix) family responsibilities, responsibilities as a carer and/or parental/carer status;(x) religious or political beliefs;(xi) trade union membership, union or industrial activity or membership of an

employee organisation.

(c) Whether it is unlawful to discriminate for one of these reasons in a particular State or Territory will depend on the legislation which applies.

8.3 Direct discrimination

Direct discrimination occurs where someone is treated less favourably on the basis of aparticular reason (eg: sex, race, age, disability etc.).

8.4 Indirect discrimination

Indirect discrimination occurs where a condition or requirement is imposed that might appear to be neutral on its face but in practice results in a particular individual or group beingadversely affected because they are unable to comply with the condition or requirement,where that requirement is not reasonable in all the circumstances.

8.5 Discrimination and the Supplier’s Personnel

The Supplier's Personnel must not unlawfully discriminate against Qantas Personnel in thecourse of the Supplier providing goods or services to Qantas.

8.6 Discrimination and our customers

(a) The Federal and State anti-discrimination laws also extend to the provision of goodsand services to Qantas' customers. Qantas is required to ensure that it does notdiscriminate in an unlawful way (i.e. on the above mentioned grounds) against:

(i) passengers; or (ii) customers.

(b) The legislation covers such situations as refusal of service or differential serviceresulting in a passenger or client receiving less favourable treatment.


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(c) A Supplier is required to ensure that neither it nor its Personnel discriminate against aQantas passenger or customer in providing goods or services to the Qantas Group.

9. Equal Opportunity Grievances

9.1 A Supplier is responsible for:

(a) adhering to these Qantas Equal Opportunity Requirements;(b) complying with anti-discrimination legislation;(c) taking reasonable steps to prevent its Personnel engaging in discrimination;(d) treating Qantas Personnel and Qantas' customers fairly and equitably;(e) seeking the appropriate advice from Qantas regarding the acceptability of an action

prior to undertaking it;(f) ensuring its workplace practices comply with anti-discrimination legislation;(g) dealing with complaints about discrimination quickly, confidentially and effectively; and(h) advising its Qantas Contact if any complaint of discrimination is made by a member of

the Supplier's Personnel to the Supplier.

9.2 A Supplier is responsible for ensuring that its Personnel:

(a) are aware of and comply with these Equal Opportunity Requirements;(b) are aware of and comply with anti-discrimination legislation;(c) are aware of their individual responsibilities under anti-discrimination legislation;(d) are familiar with the avenues of complaints resolution;(e) advise Qantas if they believe they have been discriminated against by Qantas

Personnel to allow prompt resolution; and(f) advise the Supplier if they believe they have been discriminated against by another

member of the Supplier's Personnel.

9.3 Legal responsibilities

(a) A Supplier may be liable for any discrimination by its Personnel unless it can showthat it took 'reasonable steps' to prevent the discrimination from occurring.

(b) If such reasonable steps were taken, the liability for the discrimination will rest with theindividual member of the Supplier's Personnel that engaged in the conduct.

9.4 What are reasonable steps?

Reasonable steps to prevent discrimination may include a Supplier:

(a) making its Personnel aware of their rights and responsibilities under these EqualOpportunity Requirements and legislation by:

(i) having a policy;(ii) distributing the policy;(iii) conducting appropriate training;(iv) distributing booklets and leaflets;(v) displaying anti-discrimination posters; and

(b) the Supplier immediately dealing with any complaints of discrimination.

9.5 Supplier’s Personnel discrimination complaints

(a) Any member of the Supplier's Personnel who feels that they are being discriminatedagainst may have the right to make a complaint.

(b) Some avenues available to the individual may be:


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(i) letting the person responsible for the behaviour know that the behaviour isunacceptable;

(ii) seeking the assistance of the Qantas Contact or the Supplier in resolving thematter;

(iii) lodging a formal complaint to the Supplier where the conduct involves other

Personnel of the Supplier;(iv) lodging a formal complaint to Qantas management where the conduct involves

Qantas Personnel.

(c) While it is preferred that matters are resolved satisfactorily internally, the Personnel of Suppliers may have the right to lodge a complaint with the relevant anti-discriminationbody.

9.6 When action has commenced

(a) Regardless of the type of action taken by the individual, if Qantas becomes aware of agrievance, a record of any incident(s), meetings or actions will generally be kept byQantas that includes:

(i) dates and times;(ii) places;(iii) witnesses; and(iv) details of what happened.

(b) The Supplier and/or the member of the Supplier's Personnel may also wish to keepsuch records.

(c) The victimisation of any person who has complained of discrimination (and who has aright to make such a complaint under legislation), or who has been asked to assist inany investigation of complaints, is generally unlawful.

(d) A person who victimises another may be subject to appropriate action by Qantas.

9.7 Maintaining confidentiality

(a) If a complaint is made to Qantas, it will generally take all reasonable steps to maintainconfidentiality and privacy of all individuals concerned to prevent:

(i) the possibility of victimisation or complainants; and(ii) legal action for defamation.

(b) If a complaint is made to the Supplier, Qantas expects that the Supplier will also takeall reasonable steps to maintain confidentiality and privacy. The Supplier must advise

Qantas of the complaint as soon as is practicable.

9.8 Unfounded complaints

(a) A complaint of unlawful discrimination is a serious matter for everyone concerned.

(b) Any person who makes such a complaint against another person without reasonablegrounds may be subject to whatever action Qantas considers appropriate.

9.9 Breach

If any Supplier or its Personnel do not comply with these Equal Opportunity Requirementsand their obligations under it, Qantas may take whatever action it considers appropriate

which may include the termination of the Supplier's contract with a Qantas Group Companyor Qantas determining that it will not allow a particular member of the Supplier's Personnel tobe involved in providing goods or services to the Qantas Group.


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9.10 Legal implications for individuals

A Supplier must ensure that its Personnel are aware that individuals are liable for their actions under Federal and State anti-discrimination laws in relation to complaints of

discrimination in the workplace.

HARASSMENT/BULLYING REQUIREMENTS

10. Qantas Commitment

10.1 Qantas promotes a working environment free of intimidation, threat and humiliation.

10.2 Harassment or bullying by a Supplier's Personnel of Qantas Personnel or members of thegeneral public is not permitted.

10.3 Similarly, the Personnel of Suppliers should not be harassed or bullied by Qantas Personnel.

11. Application

These Harassment/Bullying Requirements apply to a Supplier and its Personnel when they are:

(a) on Qantas Premises;(b) in any workplace where staff of a Qantas Group Company are working;(c) at any work function organised by a Qantas Group Company attended by Qantas Personnel;



12. What is Harassment?

12.1 Harassment and/or bullying is any unwelcome behaviour that:

(a) offends, intimidates, or humiliates another person; and/or (b) makes the workplace uncomfortable or unsafe; and

that occurs in circumstances in which a reasonable person, having regard to all thecircumstances, would have anticipated that the person harassed would be offended,humiliated or intimidated.

12.2 Harassment may be unlawful if it is based on a ground of unlawful discrimination. Other

harassment or bullying may not be unlawful. Neither form of harassment or bullying will betolerated by Qantas.

12.3 Regardless of whether behaviour is unlawful or not, any behaviour that creates an offensive,uncomfortable or threatening work environment will not be tolerated by Qantas.

12.4 If a Supplier or its Personnel engage in such behaviour, Qantas will take whatever action itconsiders appropriate which may include the termination of the Supplier's contract withQantas or Qantas determining that it will not allow a particular member of the Supplier'sPersonnel to be involved in providing goods or services to the Qantas Group.

12.5 Types of harassment/bullying

Harassment and/or bullying can take many forms. It may be:

(a) verbal;


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(b) written; or (c) physical.

12.6 Unlawful Harassment

(a) Under both State and Federal legislation, harassment which is based on an unlawfulground is a form of unlawful discrimination. The unlawful grounds are set out in detailin the Equal Opportunity Requirements.

(b) Unlawful harassment may include:

(i) sexual harassment;(ii) verbal abuse or comments that degrade or stereotype people because of their

race, sexuality, pregnancy, disability, etc;(iii) jokes based on race, sexuality, pregnancy, disability etc;(iv) mimicking someone’s accent, or the habits of someone with a disability;(v) offensive gestures based on race, sexuality, pregnancy, disability, etc;(vi) ignoring or isolating a person or group because of their race, sexuality,

pregnancy, disability, etc; or (vii) display or circulation of racist, pornographic or other offensive material.

12.7 Unlawful sexual harassment

Sexual harassment is one form of unlawful harassment. Unlawful sexual harassmentincludes but is not limited to:

(a) pressure or demands for dates or sexual favours;(b) unnecessary familiarity – for example, deliberately brushing against a person or

constantly staring at a person;(c) unwanted physical contact – for example, touching or fondling;(d) sexual jokes or innuendo;(e) offensive telephone calls;(f) offensive sexual gestures;(g) unwelcome comments or questions about a person’s sex life;(h) display or circulation of sexual material, including magazines, posters or pictures and

messages; or (i) sexual assault.

12.8 Criminal Offences

(a) It is important to understand that some of the above forms of sexual harassment (andother types of harassment) may also constitute criminal behaviour and may be treatedas a criminal offence. These include:

(i) sexual assault;(ii) physically molesting a person;(iii) indecent exposure; and(iv) obscene phone calls and letters.

(b) If a Supplier or its Personnel become aware that a criminal offence, such as physicalabuse, may have been committed or attempted, they should advise the Supplier'sQantas Contact and the Qantas Duty Security Controller immediately.

12.9 Internet and E-mail abuse

Harassment/bullying can also include the access, storage, processing, or transmission

(import or export) by using internet or e-mail of any information deemed to be of athreatening, obscene, pornographic or harassing nature.


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13. Harassment/Bullying Responsibilities

13.1 A Supplier is responsible for:

(a) adhering to these Qantas Harassment/Bullying Requirements;(b) complying with relevant legislation;(c) taking reasonable steps to prevent its Personnel engaging in harassment/bullying;(d) treating Qantas Personnel and Qantas' customers fairly and equitably;(e) seeking the appropriate advice from Qantas regarding the acceptability of an action

prior to undertaking it;(f) ensuring its workplace practices comply with anti-discrimination legislation;(g) dealing with complaints about harassment/bullying quickly, confidentially and

effectively; and(h) advising its Qantas Contact if any complaint of harassment/bullying is made by a

member of the Supplier's Personnel to the Supplier.

13.2 A Supplier is responsible for ensuring that its Personnel:

(a) are aware of and comply with these Harassment/Bullying Requirements;(b) are aware of and comply with relevant legislation;(c) are aware of their individual responsibilities under anti-discrimination and other

legislation;(d) are familiar with the avenues of complaints resolution;(e) advise Qantas if they believe they have been harassed or bullied by Qantas Personnel

to allow prompt resolution; and(f) advise the Supplier if they believe they have been harassed or bullied by another

member of the Supplier's Personnel.

13.3 Legal responsibilities

(a) A Supplier may be liable for any harassment/bullying by its Personnel unless it canshow that it took 'reasonable steps' to prevent the bullying/harassment from occurring.

(b) If such reasonable steps were taken, the liability for the harassment or bullying mayrest with the individual member of the Supplier's Personnel that engaged in theconduct.

13.4 What are ‘reasonable steps’?

Reasonable steps to prevent harassment/bullying occurring may include a Supplier:

(a) making its Personnel aware of their rights and responsibilities under legislation by:

(i) having a policy;(ii) distributing the policy;(iii) conducting appropriate training;(iv) distributing booklets and leaflets;(v) displaying harassment/bullying posters; and

(b) the Supplier immediately dealing with any complaints of harassment/bullying.

14. Grievances

Individual rights of Supplier’s Personnel

14.1 Any member of a Supplier's Personnel who experiences harassment/bullying in the

workplace can do something about it. The best action to take will depend on the nature andseverity of the harassment/bullying and how long the incidents have been occurring.


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14.2 Some avenues that may be available to the individual include:

(a) letting the person responsible for the behaviour know that the behaviour isunacceptable;

(b) seeking the assistance of the Qantas Contact or the Supplier in resolving the matter;

(c) lodging a formal complaint to the Supplier where the conduct involves other Personnelof the Supplier; or

(d) lodging a formal complaint to Qantas management where the conduct involves QantasPersonnel.

14.3 While it is preferred that matters are resolved satisfactorily internally, the Personnel of Suppliers may have a right to lodge a complaint with a relevant body.

15. Action Required

15.1 When action has commenced

(a) Regardless of the type of action taken by the individual, if Qantas becomes aware of the grievance, a record of any incident(s), meetings and actions will generally be keptby Qantas including:

(i) dates and times;(ii) places;(iii) witnesses; and(iv) what happened.

(b) The Supplier and/or the member of its Personnel may also wish to keep such records.

(c) The victimisation of any person who has complained of harassment/bullying or whohas been asked to assist in any investigation of complaints, is generally unlawful.

(d) A person who victimises another may be subject to appropriate action by Qantas.

15.2 Maintaining confidentiality

(a) If a complaint is made to Qantas, Qantas will generally take reasonable steps tomaintain the confidentiality and privacy of all individuals concerned to prevent:

(i) the possibility of victimisation of complainants; and(ii) legal action for defamation.

(b) If a complaint is made to the Supplier, Qantas expects that the Supplier will also takeall reasonable steps to maintain confidentiality and privacy. The Supplier must advise

Qantas of the complaint as soon as is practicable.

15.3 Unfounded complaint

(a) A complaint of harassment/bullying is a serious matter for everyone concerned.

(b) Any person who makes such a complaint against another person without reasonablegrounds may be subject to whatever action Qantas considers appropriate.

15.4 Breach of Requirements

If any Supplier or its Personnel do not comply with these Harassment/Bullying Requirementsand their obligations under it, Qantas may take whatever action it considers appropriate

which may include the termination of the Supplier's contract with any Qantas GroupCompany or Qantas determining that it will not allow a particular member of the Supplier'sPersonnel to be involved in providing goods or services to the Qantas Group.


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15.5 Legal implications

A Supplier must ensure that its Personnel are aware that engaging in behaviour in breach of these Harassment/Bullying Requirements may lead to them being personally liable to

prosecution and penalties imposed by the courts for breaches of legislation or to them beingindividually liable for their conduct.

THEFT, ATTEMPTED THEFT, FRAUD, ATTEMPTED FRAUD ORREMOVAL OF PROPERTY REQUIREMENTS

16. Requirements

16.1 The theft, attempted theft, fraud or attempted fraud or unauthorised removal of QantasGroup property, the property of Qantas Personnel or property entrusted to the care of theQantas Group, is a serious matter.

16.2 Where Qantas believes that a Supplier has engaged in this conduct, Qantas may takewhatever action it considers appropriate including suspending the Supplier's contract withany Qantas Group Company while Qantas conducts an investigation. Where Qantas issatisfied that a Supplier has committed an offence, Qantas may take whatever action itconsiders appropriate including terminating the Supplier's contract with any Qantas GroupCompany. The Supplier may face criminal charges.

16.4 Where Qantas believes that a member of a Supplier's Personnel has committed this act,Qantas may take whatever action it considers appropriate while Qantas conducts aninvestigation. This may include directing that the relevant member of the Supplier'sPersonnel not be involved in providing goods or services to the Qantas Group.

16.4 Where Qantas is satisfied that a member of the Supplier's Personnel has committed anoffence, Qantas may take whatever action it considers appropriate including determining thatit will not allow that particular member of the Supplier's Personnel to be involved in providinggoods or services to the Qantas Group. The person may also face criminal charges.

16.5 Similarly, Qantas may take whatever action it considers appropriate if the Supplier or itsPersonnel fail to comply with the procedures set out in these Theft, Attempted Theft, Fraud,

Attempted Fraud or Removal of Property Requirements.

17. Application

These Theft, Attempted Theft, Fraud, Attempted Fraud or Removal of Property Requirements applyto a Supplier and its Personnel when they are:




18. Authorised removal of property

18.1 When Qantas agrees that a Supplier may remove scrap materials, or any items notbelonging to the Supplier, an approval, signed by an authorised officer of Qantas, must be

obtained.

18.2 The authorisation must be presented to security when leaving the premises.


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19. Security Inspections

19.1 When and where inspections may be conducted

Any Qantas Group Company may carry out inspections at any time where a Supplier or itsPersonnel are:

(a) entering Qantas Premises;(b) leaving Qantas Premises;(c) on Qantas Premises; or (d) in the course of the Supplier providing goods or services to any Qantas Group

Company.

19.2 Permitted inspections

When requested to do so by a member of the Qantas Security and Investigation Services

Division or other person authorised by the Head of Group Security (or his/her delegate) or other Qantas authorised officers, a Supplier must permit and must ensure that its Personnelpermit the inspection by any officer authorised by Qantas of any:

(a) parcels, bags, or containers in the possession or control of the Supplier or member of its Personnel;

(b) motor vehicle driven by the Supplier or member of its Personnel; and(c) lockers, desks or other receptacles used by the Supplier or member of its Personnel.

19.3 Supplier absence

An inspection may be conducted in the absence of the Supplier or a member of itsPersonnel.

19.4 Before any inspection

Before any inspection is conducted, the officer conducting the inspection will generally:

(a) identify him/herself to the person being subjected to the inspection; and(b) state the reason for the inspection.

19.5 During the inspection

(a) During the course of the inspection it shall be the responsibility of the Supplier toensure that the relevant member of its Personnel reveals the contents of any itembeing inspected to the satisfaction of the officer conducting the inspection.

(b) The officer conducting the inspection will generally not touch the member of theSupplier's Personnel during the course of the inspection or reach inside anyreceptacle in the possession or control of the Supplier or the member of its Personnelwithout the consent of the Supplier or the member of its Personnel.

19.6 If the Supplier’s Personnel refuse an inspection

(a) If a member of the Supplier's Personnel refuses to undergo an inspection, the officer will generally advise the member of the Supplier's Personnel that such refusal mayexpose the Supplier or that member of the Supplier's Personnel to action by Qantas.

(b) If the member of the Supplier's Personnel continues to refuse to undergo an

inspection, the member of the Supplier's Personnel is required to present their identification card for recording purposes.


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(c) The officer shall immediately report the refusal of the member of the Supplier'sPersonnel to the Supplier's Qantas Contact and to the Supplier.

19.7 If Qantas property is found

(a) During the course of an inspection, a Supplier or member of the Supplier's Personnelmay be found to be in possession of Qantas Group property, the property of QantasPersonnel or property entrusted to the care of the Qantas Group.

(b) If the officer conducting the inspection believes that the possession of the property bythe Supplier or the member of the Supplier's Personnel is unauthorised, the officer willgenerally invite the Supplier or the member of the Supplier's Personnel to give anexplanation.

19.8 When an adequate explanation is not provided

Unless an adequate explanation is provided, the officer will generally:

(a) as soon as practicable take possession of the property and attach identifying labels or tags in the presence of the member of the Supplier's Personnel;

(b) as soon as practicable prepare a list of items taken and provide the Supplier with asigned copy of the list;

(c) as soon as practicable place the items in a sealed receptacle and/or store in a safeplace; and

(d) as soon as practicable notify the Supplier's Qantas Contact and the Supplier of theproperty which has been taken, the officer’s reasons for doing so and any explanationoffered by the Supplier or the member of the Supplier's Personnel.

19.9 Inspection principles

(a) In an appropriate case, the member of the Supplier's Personnel may elect to have theinspection conducted by an officer of the same gender as that person.

(b) If the Supplier has any complaint regarding the inspection, it should report that matter to the Supplier's Qantas Contact.

19.10 Supplier responsibilities

A Supplier is responsible for:

(a) complying with these Theft, Attempted Theft, Fraud, Attempted Fraud or Removal of Property Requirements;

(b) the behaviour and actions of its Personnel at all times;

(c) ensuring that its Personnel are aware or and adhere to these Theft, Attempted Theft,Fraud, Attempted Fraud or Removal of Property Requirements;(d) taking all reasonable action to secure all Qantas Group premises and property; and(e) seeking the appropriate advice regarding the acceptability of an action, prior to

undertaking it or allowing its Personnel to take such action.

20. Dealing with Breaches

20.1 Where Qantas believes that a Supplier has breached these Theft, Attempted Theft, Fraud, Attempted Fraud or Removal of Property Requirements, Qantas may take whatever action itconsiders appropriate including suspending the Supplier's contract with any Qantas GroupCompany while Qantas conducts an investigation.

20.2 Where Qantas is satisfied that a Supplier has committed an offence, Qantas may takewhatever action it considers appropriate including terminating the Supplier's contract withany Qantas Group Company. The Supplier may face criminal charges.


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20.3 Where Qantas believes that a member of a Supplier's Personnel has breached theseRequirements, Qantas may take whatever action it considers appropriate while Qantasconducts an investigation. This may include directing that the relevant member of theSupplier's Personnel not be involved in providing goods or services to the Qantas Group.

20.4 Where Qantas is satisfied that a member of the Supplier's Personnel has committed anoffence, Qantas may take whatever action it considers appropriate including determining thatit will not allow that particular member of the Supplier's Personnel to be involved in providinggoods or services to the Qantas Group. The person may also face criminal charges.

20.5 Similarly, Qantas may take whatever action it considers appropriate if the Supplier or itsPersonnel fail to comply with the procedures set out in these Theft, Attempted Theft, Fraud,

Attempted Fraud or Removal of Property Requirements.

OCCUPATIONAL HEALTH AND SAFETY (OHS) REQUIREMENTS

21. Introduction

21.1 The Qantas Group is committed to protecting the health and safety of a Supplier's Personnelwhen they are present at Qantas Sites.

21.2 A Supplier is responsible for ensuring the health and safety of its Personnel as well as thehealth and safety of others, when present at Qantas Sites.

21.3 These OHS Requirements provide Suppliers with an overview of their responsibilities inrelation to OHS while present at Qantas Sites.

21.4 These OHS Requirements only apply to Suppliers when present at Qantas Sites.

21.5 These OHS Requirements represent the minimum OHS requirements for Suppliers presentat Qantas Sites.

21.6 Depending upon the nature of the goods or services being supplied in each case, Qantasmay provide more specific OHS requirements relating to the provision of those particular goods or services.

22. Supplier Health and Safety Management

22.1 While present at a Qantas Site, Suppliers are required to comply with their obligations under relevant OHS legislation, regulations, rules, Codes of Practice, Australian Standards andthese OHS Requirements.

22.2 Qantas may also require a Supplier to demonstrate its capacity to meet its obligations under law and these OHS Requirements.

22.3 Compliance with legal obligations and these OHS Requirements is a condition of engagement to Qantas. Failure to comply with legal obligations or these OHS Requirementsis a breach of the terms and conditions of the Supplier's engagement as set out in theSupplier's Agreement with Qantas.

22.4 If the Supplier is unsure of any of Qantas' OHS Requirements, the Supplier should discussthis with its Qantas Contact.

23. General Safety Requirements

A Supplier is required to ensure that its Personnel:


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(a) obey safety signs at all times;

(b) obey all safe work instructions from Qantas Personnel;

(c) use required personal protective equipment;

(d) comply with these OHS Requirements.

24. Care, Skill and Diligence

A Supplier must:

(a) be authorised by Qantas to provide the particular goods, services or work being provided toa Qantas Group Company;

(b) ensure that safe working practices and procedures are developed and implemented;

(c) ensure that its Personnel used to perform its obligations under its Agreement with Qantasare appropriately skilled and qualified and exercise the necessary levels of care, skill anddiligence required;

(d) not permit any of its Personnel to undertake any work for which they have not receivedtraining to a level that allows them to carry out the work competently and safely; and

(e) provide adequate supervision and training to ensure its Personnel comply with safe workingpractices and procedures, OHS legislation, regulations, rules, Codes of Practice, AustralianStandards and these OHS Requirements.

25. Plant, Equipment, Vehicles and Protective Equipment

25.1 Supplier’s Plant, Equipment and Vehicles

A Supplier must ensure that its plant, equipment and vehicles:

(a) are in a safe condition, with guards and safety devices in place;

(b) comply with all applicable OHS legislation, regulations, rules, Codes of Practice and Australian Standards;

(c) are fit for the purposes for which they are required and used by the Supplier;

(d) are kept clean and in good mechanical condition; and

(e) comply with all relevant vehicle registration requirements and other applicableregulations having regard to the uses to which they are to be put.

25.2 Protective Clothing and Equipment

A Supplier must provide and replace any protective clothing and equipment necessary for the work to be performed by the Supplier and ensure that such protective equipment ismaintained, used and stored appropriately by its Personnel in relation to hazards associatedwith the goods or services provided by the Supplier.

26. Alcohol and Other Drugs

26.1 Consuming alcohol and/or other drugs prior to commencing work, or whilst at work or onduty, may adversely affect the safety of persons in the workplace.


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26.2 Qantas maintains a zero blood alcohol and drug free policy within all of its workplaces. Thismeans that all Personnel of the Supplier must be free from alcohol and/or other drugs whilstpresent at a Qantas Site, other than when specifically authorised as detailed below.

26.3 The unauthorised use, possession, sale, manufacture, solicitation or distribution of anyalcohol or other drugs on Qantas Sites, at any time, is prohibited.

26.4 Definition of Drugs

(a) 'Drugs' are substances or medications capable of causing dependency, alteration of mood or impaired judgment, concentration or coordination.

(b) These include, but are not limited to:

(i) illegal drugs;

(ii) prescribed psychoactive medications not approved by Qantas Medical Officer;

(iii) prescription medications for which no medical authorisation has been given;and

(iv) medications or 'over-the-counter' substances which are used contrary to themanufacturer's instructions or recommended dosage.

26.5 Authority to consume alcohol

(a) The consumption of alcohol by the Supplier’s Personnel requires prior approval by theQantas Contact. In all cases it is the responsibility of the Personnel of the Supplier toseek appropriate authorisation prior to consuming alcohol.

(b) At no time will permission be granted to consume alcohol at airside locations.

(c) When the above authority has been given, the behaviour of the Supplier’s Personnelmust be appropriate and they are required to observe the relevant local laws relatingto blood alcohol limits whilst operating a motor vehicle or other forms of transport.

26.6 Safety Critical Areas

To uphold safe work practices and the highest possible standard of aviation safety,Supplier’s Personnel working in the following safety critical functions/areas will not be givenpermission to consume alcohol whilst present at a Qantas Sites.

(a) Maintenance personnel;

(b) Dispatchers;

(c) Operations Control;

(d) Ground Security Controllers;

(e) Ramp;

(f) Load Control;

(g) Drivers;

(h) Domestic and International Cabin Crew; and


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(i) Personnel in front line or operational positions in Freight Terminals, Catering Centresand Airports.

26.7 Notification of use of medication

A Supplier is required to inform Qantas if any of its Personnel are using prescriptionmedication which may have a possible effect on their performance or ability to work safely.

27. Smoke-free Workplace

27.1 Qantas Sites are smoke-free workplaces.

27.2 Suppliers must ensure that their Personnel abide by the smoke-free workplace guidelineswhilst present on Qantas Sites.

27.3 What areas are smoke-free?

The following Qantas Sites are smoke-free:

(a) all on-ground Qantas workplaces and premises except for designated smokingshelters where permitted, including:

(i) leased Airport Owner/Authority premises, including all airside areas; and

(ii) Qantas car parks;

(b) all Qantas vehicles;

(c) all Qantas aircraft; and

(d) hazardous areas.

27.4 What are hazardous areas?

Smoking is strictly prohibited at all times in hazardous areas:

(a) where flammable or combustible gases or vapours may exist, where chemicals areused, flammable liquids are stored and/or where fire and/or safety hazards exist;

(b) where there is potential for damage to equipment; and

(c) in areas which are marked as hazardous areas by OHS signage.

28. Entry Procedure

The Supplier must ensure that its Personnel, on arrival at a Qantas Site:

(a) report to the Qantas Contact, upon initial induction and thereafter as required by Qantas;

(b) comply with any entry procedure and/or completes any documentation required by Qantasfrom time to time;

(c) where considered necessary by Qantas, participates in, or has participated in:

(i) appropriate general safety, health and environmental induction training; and


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(ii) site safety induction including being given information detailing Qantas firstaid officers, fire wardens and emergency exits, etc;

prior to commencing involvement in the provision of goods or services to, or performing workfor, the Qantas Group; and

(d) provide details of appropriate licences to be reviewed by the Qantas Contact prior tocommencing work.

29. Emergency Procedure

29.1 In case of an emergency, Suppliers must ensure that their Personnel:

(a) take appropriate action to ensure the personal safety of themselves and any other person, including if necessary stopping work and switching off equipment while,without jeopardising the personal safety of themselves or any other person, minimisingthe loss or damage to plant and equipment or interruption of any service; and

(b) seek instruction from the closest Qantas Personnel and as soon as is practicablypossible from the Qantas Contact.

29.2 In the case of a fire, Suppliers must ensure that their Personnel obey the directions of Qantas Fire Wardens, including if directed to evacuate the premises and proceed to theemergency assembly point.

30. Treatment and Reporting of Injuries

30.1 Suppliers are responsible for the treatment of their ill or injured Personnel.

30.2 For the purposes of these OHS Requirements, an 'injury ' is damage or harm done to or

suffered by a person present at a Qantas Site, which requires some form of first aid or medical treatment or results in some level of incapacity or time off work.

30.3 For the purposes of these OHS Requirements, 'incapacity ' means an inability to performsome or all of the requirements of a job.

30.4 Injury Reporting Process

(a) Personnel of the Supplier who suffer an injury and/or any subsequent resultingincapacity whilst at a Qantas Site must report that injury and/or incapacity immediatelyto the Qantas Contact and to the Supplier.

(b) Further, Personnel of the Supplier who witness a person incurring an injury must

ensure that the incident is reported immediately to the Qantas Contact.

(c) Injured Personnel of the Supplier must seek appropriate first aid or medical treatmentimmediately, or make themselves available for any treatment provided by the Supplier or, where appropriate, Qantas.

(d) The Supplier must ensure that any of its Personnel who witness an event resulting inan injury to a person makes themselves available for interview if Qantas wishes to beprovided with information regarding the event. Qantas may also require the Supplier to provide to Qantas any information, including documents, regarding such event.

31. Incident Reporting

31.1 Suppliers must report incidents, near misses and dangerous occurrences on Qantas Sites,immediately, to the Qantas Contact.


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31.2 The Supplier must also report the incident, near miss or dangerous occurrence to therelevant authority in accordance with relevant OHS legislation.

31.3 The Supplier must ensure that any of its Personnel who witness an incident, near miss or dangerous occurrence make themselves available for interview if Qantas wishes to beprovided with information regarding the incident, near miss or dangerous occurrence.Qantas may require the Supplier to provide to Qantas any information, including documents,regarding the incident, near miss or dangerous occurrence.

31.4 Definitions

The definition of incidents, near misses and dangerous occurrences vary according to theOHS legislation in every State and Territory. The relevant legislation should always bereferred to, however, the following definitions can be used as a general guide:

(a) an 'incident' is any event in the workplace which either causes injury or illness topersonnel or has the potential to seriously injure personnel;

(b) a 'near miss' is any event occurring in the workplace which, although not resulting inany injury or disease, had the potential to do so; and

(c) a 'dangerous occurrence' is an event occurring at a workplace which exposes aperson in the immediate vicinity of the event to an immediate risk to the person'shealth and safety, through:

(i) collapse or failure of an excavation, plant building or scaffolding;

(ii) an implosion, explosion or fire;

(iii) spillage or leakage of any substance including the escape of gas, dangerous

goods or steam; or

(iv) fall or release from a height of any plant, substance or thing.

32. Other Matters

32.1 Reporting of OHS Issues and Hazards

Suppliers who have OHS issues or queries, or who have identified a hazard, should initiallyraise that matter with the Qantas Contact.

32.2 OHS Regulatory Authority (or similar) Inspections

Where it is required that a representative from the relevant OHS regulatory authority (egWorkCover) (or similar) inspect a Qantas Site, the Supplier must ensure that the QantasContact is advised of this prior to the inspection taking place.

If the WorkCover (or similar) representative attends a Qantas Site unannounced the Supplier must immediately advise the Qantas Contact to provide the opportunity for a Qantasrepresentative to be present.

supplier requirements

Documents