supplier scorecard guide · 2016-11-04 · november 2016 spacex proprietary –use or disclosure of...

November 2016 SpaceX Proprietary – Use or disclosure of this information is subject to SpaceX approval

SUPPLIER SCORECARD GUIDESpaceX Supply Chain ManagementMay 2016


Supplier Guide

• Purpose & Benefits

• Scope of Scorecard

• Functionality & Features

• Scorecard Explanation– Supplier Information

– Supplier GPA

– Supplier Performance

– Statistics

– Appendix Page

• Baseline and Target Scores

• Scorecard Hotline

• Scorecard Dispute Form– Policy Around Data Changes

– Acceptable Reason Codes


Purpose & Benefits

• One Stop Shop– Summarizes supplier relationship at the executive level

– Standardizes supplier valuation

• SpaceX and Supplier Relationship Transparency– Ranks supplier score against target requirements

– Monitors supplier trend and progress over time

– Drives data integrity and accountability

• Empowers supplier to create robust improvement plans and development activities

• Satisfies Customer and Industry requirements

Drives SpaceX Business Award Justification


Scope of Scorecard

Every supplier location/supplier code will have a single

supplier scorecard which will encompass all activity

with them, regardless of commodity or tier of purchase


Functionality & Features

Functionality

• Easy to Read, Printable PDF 8.5 x 11 ratio

• Historical data retrievable up to 2 years

Features

• Supplier and SpaceX Contact Information

• Supplier GPA

• Performance Scoring

• Statistics

• Appendix Page


Section 1: Supplier Information

Section A

Supplier Contact Information

Main and Quality Contacts

Supplier Since

Date of when supplier profile was created

Last Audited

Date of last audit completed and uploaded

Last Performance Review

Date of last review completed and uploaded

Payment Terms:

Debarred:

Flagged “Yes” Notification, if debarred

D&B Score:

Reflects public D&B score (updated quarterly),

if available

Section BApproval Status

• Approved: Active and passed quality evaluation

• Conditional: Active but has not yet undergone quality evaluation

• Probation: Active but has failed a quality audit or commercial requirement and is being monitored

• Under Consideration: Inactive, but is initially being considered by buyers teams

Supplier Type

• Flight: Provides flight parts to SpaceX

• Non-Flight: Provides non-flight parts to SpaceX, includes R&D, engineering development, machines, tools, etc.

Scope of Approval: General: Commodity

Special Process: Service ID, if applicable

Section C

SpaceX Contact Information

Supplier Quality

Supplier Performance

Primary Buyer

Supplier GPA

Explanation on

next slide


Supplier GPA

What makes up a Supplier GPA?

A Supplier GPA is an aggregate and equally weighted

score (25%) of Issue, SRI, HOLD, and OTTP.

Further explanation in subsequent slides. A = 4.00

B = 3.00

C = 2.00

D = 1.00

F = 0.00

Letter Grade

Scale


Section 2: Supplier Performance

Score Type Issue Score Hold Score SRI Score OTTP Score

Definition Vendor caused

nonconformance

escapes

Documentation

noncompliance

such receiving

anomalies (certs)

and overshipment

(qty mismatch)

Supplier called in

vendor caused

nonconformance

requests

On Time to Original

Promise Date

Score Percentage % of PO lines

delivered free of

Issues

% of PO Lines

delivered free of

HOLDS

% of PO lines

submitted free of

SRIs

% of PO lines

delivered to

Original PO date

Individual score

thresholds and

corresponding

letter grades

98% - A

90% - B

80% -C

50% - D

<50% - F

95% - A

90% - B

80% - C

50% - D

< 50% - F

90% - A

80% - B

70% - C

50% - D

<50% - F

90% - A

80% - B

70% - C

50% - D

<50% - F

Section A: Individual Performance Score

Section B: Infographics

Months and Corresponding # of lines

Blue Line: 6 Month Rolling

Grey Line: Instantaneous Average (for the month)

Section C: Top Impact Parts

List view of top three parts impacting each corresponding performance score

(Part Number, Part Description, % Part Score, PO Line)


Section 3: Supplier Statistics

Section B: Top 3 Spend Parts

List view of top 3 purchased parts within current open orders

(Part Number, Part Description, Part Score, Line)

Section C: Top 10 Open Orders by Spend

List view of top 10 current open orders by spend

(Purchase Order/Line, Part Number, Original and Current Promise Date,

QTY, Amount)

Section A

Spend: Total Open Spend, Total Spend 12 Month and Prior Year

Blue Line: 6 Month view of Spend

Open Orders: Current Open Orders, Total Orders Worked 12 Month

and Prior Year

Blue Line: 6 Month view of Orders in Open Status during that month

Part Count: 6 Month Rolling Distinct Part Numbers, Average for 12

Month and Prior Year

Blue Line: 6 Month view of Average Unique Part Number


Appendix Page

• Separate attachment of raw data driving scores

• The Score is reflective of the last 6 months viewable

by PO/Line, Part Number, Part Description, QTY, the

Passing or Failing status of each line, any reference

Issue Tickets and Date of when each Line was

received.

• Every PO/Line is an opportunity for Pass or Fail.

Any Fails are counted against the metric negatively.

Any Passes are not.


Appendix Page

PO/Line: Purchase Order and Line

Part Number: Part Number

Part Description: Part Description

Quantity: Quantity

Issue P/F: Status of whether line passed or failed to deliver free of Issue

Issue List: Reference Issue Ticket(s)

Hold P/F: Status of whether line passed or failed to deliver free of Hold

SRI P/F: Status of whether line passed or failed to deliver free of an SRI

SRI List: Reference SRI

OTTP P/F: Status of whether line passed or failed to deliver On Time to Promise

Last Received Date: Last date received captured by SpaceX

Promise Date: Original Promise Date on Purchase Order


Supplier Baseline and Target Scores

• Minimum Requirements (Baseline)

– Issue Score: 90% “B”

– Hold Score: 90% “B”

– SRI Score: 80% “B”

– OTTP Score: 80% “B”


Supplier Scorecard Point of Contacts

• Concerns regarding Issue, Hold, SRI

– Contact listed Supplier Quality Engineer

• Concerns regarding OTTP

– Contact listed Supplier Performance Coordinator

• Concerns regarding Statistics

– Contact listed Primary Buyer


Scorecard Dispute Form

Supplier

inputs PO

line and

scorecard

category

Supplier selects

scorecard

category

Supplier inputs

Issue list and/or

SRI list

Supplier indicates

if information is

requested

Supplier indicates

if they dispute

this item

and selects

reason code from

list

Supplier provides

detailed

justification and

whether delivery

was impacted

(Not shown) SpaceX indicates whether request is approved and provides notes if needed


Policy Around Data Changes

• Suppliers have the opportunity to dispute any Failing scores via a Dispute Form which can be downloaded from SpaceX.com/legal

• Note that all disputes must fall under one of the following Acceptable Reason Codes for the Category Score and every dispute must be submitted with Objective Evidence substantiating the dispute

• Suppliers have 30 days from each Scorecard receipt to dispute any new data, after 30 days the Supplier is in agreement that the SpaceX Supplier Scorecard is appropriately and accurately reflecting the Supplier’s Performance

https://spacex.com/legal


Acceptable Reason Codes

Issue Hold SRI OTTP

Config Change -

Revision/Regrade/Deviation

Design - Electrical

Design - Firmware

Design - Mechanical

Design - Test

Limits/Requirements

Documentation - Design,

Drawing, Model

Documentation - Planning

Documentation - Procedure

Improper Handling/Transport

Invalid Issue

Material - Incorrect Material

Process - Process design

Procurement - Lacking

requirements

Tooling - Design

Tooling - Fabrication

Other

Configuration Management

Issue

Instructed by SpaceX to Ship

PO Revision Mismatch

Received Quantity

Discrepancy

Other

Config Change -

Revision/Regrade/Deviation

Design - Electrical

Design - Firmware

Design - Mechanical

Design - Test

Limits/Requirements

Documentation - Design,

Drawing, Model

Documentation - Planning

Documentation - Procedure

Improper Handling/Transport

Invalid Issue

Material - Incorrect Material

Process - Process design

Procurement - Lacking

requirements

Tooling - Design

Tooling - Fabrication

Other

Did not receive material on

time from SpaceX

SRI resulted in delayed

shipment

SpaceX reprioritized order

Drawing / Rev change

delayed shipment

Source inspection delayed

shipment

Our system shows parts

were delivered on time to

Original Promise Date

Unpredicted circumstances


Thank you!

supplier scorecard guide · 2016-11-04 · november 2016 spacex proprietary –use or disclosure of...

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