Support Services from Hewlett Packard Enterprise

Nikola Markovski Techology Services ManagerAlbania, Bosnia and Herzegovina, Kosovo, Macedonia, Malta and Moldova

IT must create a platform to drive continuous business innovationTransforming infrastructure for the New Style of Business

I want flexible application deployment

options (off and on-premises)

I want to deliver new services faster and

be a service provider to my LOBs

Spend more time developing and

improving applications

Customers are telling us:Transformto a hybrid

infrastructure

Enable workplaceproductivity

Empowerthe data-driven

organization

Protect your digital enterprise

I want to lower my overall costs and

drive greater efficiency in my operations

Our mission is to help our customers get the most from their IT today, modernize for the future and deliver a seamless ownership experience over their unique journey

Support for the Idea EconomyA New Kind of Support

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Environment support

Datacenter Care

Help me better operate

what I have today and

evolve to Hybrid IT

Support for converged infrastructure

Foundation Care

Keep my converged

infrastructure running

Proactive Care

Prevent issues and get

me to your best experts

when there is an issue

Proactive Care Advanced

Assigned resources to help

maximize performance

Per Device Device or System/Solution Environment

Per-event services across the technology lifecycle to help enhance business value of IT

Lifecycle Event Services

HPE Foundation Care

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HPE Foundation Care ServicesSimplified support for the new style of business

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Get connected

Resolve problems with

HP Foundation Care

Save time by calling HPE first for comprehensive coverage, meet your service level

commitments, and connect to HPE for faster problem resolution.

Reduce complexityMeet service

level expectationsConnect easily and securely

− Make HPE your first call for

hardware or software

questions on server, storage,

and networking products

− 24x7 systems monitoring

simplifies support

− Collaborative software support

included for x86 servers

− Tap into expertise of

thousands of experts to reach

the best resource when and

where you need help

− Gain visibility of your IT assets

and support status from

wherever you are

− Choose coverage to help meet

IT uptime and budget

requirements

HPE Foundation Care Services key components

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Hardware support Software support Key optional features

− Remote monitoring, diagnosis

and troubleshooting

− Onsite hardware support

− Access to firmware updates

− Replacement parts and

materials

− Collaborative software support

for x86 servers

− Defective media retention

− Comprehensive defective

material retention

− Access to technical resources

− Software features and

operational support

− Software documentation

updates

− Where applicable, access

to licenses and updates

Converged infrastructure support

HPE Foundation Care Services

HPE Foundation Care ServicesGet connected, save time, and resolve your problems faster

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Foundation Care Call to Repair

Foundation Care 24x7

Foundation Care Next Business Day

Foundation Care 4 Hour Exchange

Foundation Care Next Business Day

Exchange

For HPE Networking products

HPE Lifecycle Event Services

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HP Lifecycle Event Services: Deploy Technology Faster and Supplement IT Staff

• Access to expertise when

and where required

• deployment services for faster

time to market

• expert technical assistance

for peak performance

Integrate

Support

Strategy

Desig

n

ImplementationOperations

Con

tinual

Impro

vem

ent

IT Lifecycle

To Recap

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Why HPE?

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1,000+Transformation

Workshops delivered

TrustedCustomers in 90%+ of

the Fortune 100

Named Major Player

by IDCPrevent 66% of outages before

they happen. 57% reduced

operational expenses by 20%

50%+ LEED Gold and Platinum

Certified HPE designed data centers

13,000+ Microsoft Certified

professionals

1,400+ client virtualization

certified professionals

Certified

Microsoft Gold Certified Partner for Learning Solutions

Worldwide network of 150,000 resellers and 2,500+

ServiceOne Enterprise partners

Largest global VMware Authorized Training

Center— 90+ training centers in 30+ countries

HPE on HPE operating in 170 countries

Your partner today and in the future

– For the health of your IT environment

– Proactively prevent problems before they occur

– Save time and money with enhanced call handling

– Globally consistent service levels and delivery

– Help IT focus on business growth, innovation, and staying competitive

– Have a partner focused on your success

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For additional information contact your HPE

Representative or your HPE authorized

Channel Partner of choice

HPE Technology ServicesGlobal reach, local presence

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Global reach Local presence Software expertise

− HP has a presence in 170

countries

− Worldwide network of 150,000

resellers and 2500+ ServiceOne

Enterprise partners

− 90%+ of the Fortune 100

companies use our services

− Covers all 24 time zones, 365

days per year

− In 30-plus languages

− 15+ years of experience in

supporting industry standard

software

− HP shares high level support

relationships with Microsoft,

Linux and VMWare

− 34000+ Microsoft professionals

− HP is a platinum member of the

Linux foundation

− #1 Global leader in virtualization

solutions based on VMWare

− Hundreds of field stocking

locations or parts

− Field support staff present across

the globe

Thank younmarkovski@hpe.com

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