supported by

UNNExT Capacity Building Workshop on Single Window Planning and Implementation

Module 11 – Summary & Conclusions

Authored byDr. Somnuk Keretho

UNNExT Advisory CommitteeDirector, Institute for IT Innovation

Kasetsart [email protected]

14-15 December 2011Palais des Nations, Geneva

Supported by

mailto:[email protected]

UNNExT Workshop on SW Planning and Implementation, 14-15 December 2011, Geneva

Summary – 1/5 This SW Planning and Implementation Workship aims to

support policy managers and stakeholders with a systematic approach to address SW implementation challenges.

The systematic approach, called SWIF (SW Implementation Framework), is recommended.

It is based on an architecture concept and its associated development methodology called SW Development Cycle* adapted to the specific context of SW.


Summary – 2/5 We suggest basic architecture concepts for SW, as inspired

by the architecture of physical buildings, as following

Vision and Vision Alignment SW Vision and its development needs to align with the national development strategy

(and also with the regional and/or international agenda for the long-run success).

Decomposition Decomposing complex SW issues into smaller and easier manageable components

or sub-problems. 10 Key Components are suggested in this framework.

Viewpoints Descriptions in different detailed levels suitable for different audiences’ perspectives.

Blueprints (Better) Descriptions in pictures or diagrams along with associated verbal/written

explanations. Blueprints for the analysis of the current or ”As-Is” conditions and for proposing the future or ”To-Be” architectures are recommended to be developed.


Summary – 3/5 Establishing the Vision – improving import/export procedures

and documentation as a strategic mechanism for increasing national trade competitiveness

With Measurable Goals e.g. 25% better, faster and cheaper Trading Across Border within 5 years.

A map is needed to guide you to reach your vision and goals. A SW Road Map is recommended as a long-term development roadmap and also as a Reference Model for assessment (of the “as-is” conditions) & prioritization (guiding the “to-be” architecture) of the future SW development (at least initially as the high-level architecture)

1. Paperless Customs

DeclarationSystem

2. Integration with other

Regulatory Bodies

3. Port Community System (PCS)

(interconnecting with entire port community)

4. Integrated National

Logistics Platform

5. Integrating the National Logistics Platform

into a Regional Info-Exchange System

time

Pot

entia

l ben

efits

Single Window Roadmapin Five Evolutionary Development Levels

1.Paperless Customs

DeclarationSystem

2. Integration with other

Regulatory Bodies

(Regulatory SW)

3. Port Community System (PCS)

- interconnecting with entire port community

(Port SW)

4. Integrated National

Logistics Platform

(Integrated SW)

5. Integrating the National Logistics Platform

into a Regional Info-Exchange System (Cross-border SW)

time

Pot

entia

l ben

efits

Note that in many countries, Port SW or PCS (Maturity Level 3) was fully developed before Regulatory SW (Maturity Level 2).Here, we do not necessarily recommend every country to develop Levels 4 & 5 if it does not really justify the cost and benefits yet.


Complexity of Single Window can be handled by decomposing

its challenges into smaller and more manageable sub-components.

* Referring to World Bank’s Index (www.doingbusiness.org)

Vision

Reality

Complicated Trade Procedures

There are a lot of challenges to be tackled.

Laws and Regulations

Many Document Requirements

Inadequacy in Technology Infrastructure

Many Stakeholders Conflict of Interest Compliance

GovernanceMany different ICT systems

People and Business In-Readiness

Difficulty in trade data exchange

Barriers in Interoperability

Regional Connectivity

Connectivity withinthe country

System Development

Change Management

achieving trade transaction

cost and time reduction

goals

e.g. APEC-Thailand,Chinese Taipei:

25% better, faster,

cheaper trading

across border* within 5 years

1. Stakeholders’ needs and requirements

3. Stakeholders Collaboration2. Single Window Vision

and Political Will

4. BusinessProcessAnalysis

5. DataHarmonization

andDocuments

6. ServiceFunctions

(ApplicationsArchitecture)

7. Technical Standards

and Interoperability

9. Business Models,Financial Issuesand Governance

8. Legal Infrastructure

10. IT Infrastructure

and IT Solutions

From the “As-Is”conditions (architectures) of all these components

Migrating to the target “To-Be” architectures

of all these 10 components

timeline

systematically decomposing these SW challenges into 10 key components


SW Development Cycle

Note that the above development cycles are normally conducted in several styles of iterations.For example, the whole cycle can be revisited during the feasibility study phase,

and again the whole cycle during the planning phase, and during the implementation phase.


Summary – 4/5 To plan & manage a SW project, a stepwise approach called

SW Project Management Process is proposed.

1. Inception Phase (Preliminary) – Developing a concept paper for preliminary and initial discussion

2. Elaboration Phase – Conducting detailed feasibility study

3. Planning Phase – Formulating a High-level SW master plan

4. Execution Phase – Executing and overseeing the project implementation plan

5. Feedback & Lessons-learned Phase – Collecting lessons learned and suggesting opportunities for SW improvement and extensions.

* Based on an architecture standard called TOGAF-9 (The Open Group Architecture Framework).


SW Project Management is also a “Process” with its life -cycle .

1. Inception Phase 2. Elaboration

Phase

3. PlanningPhase

4. Execution Phase

5. Feedback Phase

In each phase, the 10 key components and associated activities/deliverables in the SW development cycles should be revisited and refined iteratively.


Summary 5/5 National Commitment is the most critical factor for the

successful implementation of a SW environment.

The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW.

Inter-agency collaboration and coordination mechanism among governments and trade is one of the most important issues to enable the success of SW implementation.

The above three issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed and gain the acceptance.


Conclusions & Recommendations – 1/2

Adopt SWIF, the SW architecture approach, to develop and manage the SW Master Plan (at the national level & the regional level).

Establish the Measurable Trade Facilitation Vision (and Single Window Vision) at the national level, and aligining with the regional level, e.g. 25% better, faster and cheaper Trading Across Border within 5 years.

Conduct detailed Business Process Analysis (based on, for example, some key export products, strategic trade partners, and/or through major ports) to identify bottlenecks, and also propose better, faster and cheaper Business Process (that is feasible by e-documents, and Single Window functions).


Conclusions & Recommendations – 2/2

Prioritize the SW scope(s) for iterative implementation based upon the context, needs and the strategy of the country, e.g. Development of e-customs declaration first, then e-cargo clearance at some major ports, etc.

Analyze and agree upon the new business process as the common understansing for the within-the country connectivity, and regional connectivity (e.g. single-stop cargo clearance at the border).

Conduct the targeted documents and the associated data simplification/hamonization based on international standards, e.g. UNLK, WCO DM 3.0, CCL, ...

Adopt international standards for technical interoperability,e.g. ebXML Message Services, UN/CEFACT XML NDR, ...

Develop your SW architecture (Business, Data, Application, Technology, ...)

Handle your change management carefully.....


References Eveline van Stijn, Thayanan Phuaphanthong, Somnuk Keretho, Markus Pikart, Wout

Hofman, and Yao-Hua Tan, “Single Window Implementation Framework (SWIF),“ Free University Amsterdam, Kasetsart University, Bangkok, UNECE and published as an EU-supported ITAIDE D5.0:4b deliverable.

Eveline van Stijn, Thayanan Phuaphanthong, Somnuk Keretho, Markus Pikart, Wout Hofman, and Yao-Hua Tan, “An Implementation Framework for e-Solutions for Trade Facilitation,“ in the book “Accelerating Global Supply Chains with IT Innovation,” Springer, 2011.

Thayanan Phuaphanthong, Tung Bui, and Somnuk Keretho, “Harnessing Interagency Collaboration in Inter-organizational Systems Development: Lessons Learned from an E-government Project for Trade and Transport Facilitation,” International Journal of Electronic Government Research (IJEGR), Vol. 6, No. 3, July-September 2010.

“Business Process Analysis to Simplify Trade Procedures”, UNNExT-UNESCAP/UNECE publication, 2010.

Somnuk Keretho, “Managers’ Guide for Single Window Planning and Implementation,” UNNExT Workshop on SW Planning and Implementation, 14-15 December 2011, Genevahttp://www.unece.org/tradewelcome/capacity-building-for-trade-facilitation/global-trade-facilitation-conference/workshop-programme.html

http://www.unece.org/tradewelcome/capacity-building-for-trade-facilitation/global-trade-facilitation-conference/workshop-programme.html

http://www.unece.org/tradewelcome/capacity-building-for-trade-facilitation/global-trade-facilitation-conference/workshop-programme.html


Feedback from the participants

Could you please write down your assessment on

How does this capacity building workshop of SW planning and implementation meet your expectations?

Best Wishes on Your SW Journey

and Thank You for Your Active Participation.

UNNExT Capacity Building Workshop on Single Window Planning and Implementation

14-15 December 2011 - Palais des Nations, Geneva

supported by

Documents

sw planning

future sw development

sw development cycle

entire port community

sw road map

unnext workshop

complex sw issues

national development