supporting cultural change through technology
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Supporting Cultural Change Through Technology . Session Number 273. Our hope…. The reality…. Inspired by an unsettling number of project derailments and outright failures. - PowerPoint PPT PresentationTRANSCRIPT
IASA 86TH ANNUAL EDUCATIONAL CONFERENCE & BUSINESS SHOW
Supporting Cultural Change Through Technology
Session Number 273
Our hope…
The reality…
Inspired by an unsettling number of project derailments and outright failures.
Motivated by a need to ensure a major implementation for a major property insurer was conducted with as little drama as possible.
Designed to ensure organizations consider all areas impacted by an implementation.
What if…?
You were understaffed?
Your infrastructure crashed?
Your project manager left for a competitor?
Your implementation project failed?
A big decision…
Did you match your business requirements to the vendor’s capabilities?
Did you evaluate the product through a scripted demonstration?
Did you have the opportunity to “play” with the product in advance of purchasing it?
Does the vendor’s implementation strategy resonate?
Did you speak to a few customers to understand the challenges they faced?
Does the vendor’s culture and values complement your own?
Did you ask all the right questions and get all the right answers?
A comprehensive look…
Values
CultureVision
Mission
Process
Workflow
SystemsEnivironment
Metrics
Governance
Personnel
Impacted processes
Supporting technologies
Project success indicators
Project structure and operations
Staff skills, availability, motivation and incentives
Adequate facilities for co-located and remote staff
Personnel
Bandwidth
Skills
Incentives
Enthusiasm
Processes
Impacts
Buy-in
Benefits
Technology
Infrastructure
Supporting applications
Interfaces and dependencies
Metrics
Definitions
Visibility
Triggers and responses
Governance
Program plan
Decision framework
Organization
Ancillary products and services (procurement)
Artillery (tools)
Deployment strategy
Post-implementation support
Monitoring and evaluation
Environment
Facilities
Location
Culture
Morale
Other areas
Think
Plan
Study
Act!
Summary
An ounce of prevention…
