Supporting Innovation in Mobile Work Environments: MOSAIC

www.mosaic-network.org

Supporting Innovation in Mobile Work Environments: MOSAIC

www.mosaic-network.org

Overview Presentation, 24 March 2004

Hans Schaffers, Telematica Instituut

hans.schaffers@telin.nl

MOSAICMOSAIC

MOSAIC MOSAIC, a Specific Support Action FP6-2003-IST-2 Contract Nr. 004341MOSAIC, a Specific Support Action FP6-2003-IST-2 Contract Nr. 004341

• Initiate and improve prospects for innovation in mobile worker environments

• Pragmatic view on ways to create innovation in specific areas, bringing people, resources, projects, technologies together

• Prepare Europe for deploying innovative mobile technologies and applications

• Support DG INFSO New Working Environments unit in launching the AMI @ Work Family of Communities activity

• Focus on promising domains: healthcare, manufacturing, building and construction, rural and regional work environments

• Focus on “Mobile worker support environments”, but perspective on the wider area of “Future Work Environments”

MOSAIC MOSAIC ConsortiumMOSAIC Consortium

Telematica Instituut (NL) [C] Kingston University (UK)

NOKIA (FIN) University of Sankt Gallen (CH)

Fraunhofer Gesellschaft (D) VTT (FIN)

Telecom Italia Learning Services (IT) OULU University (FIN)

MOVIQUITY (ES) ITTI (PL)

University of Salford (UK) CAS Software AG (D)

ESoCE-NET (IT) EUconnect (UK)

BAE Systems(UK)

MOSAIC has a strong basis in roadmap projects carried out by its partners:Future_Workspaces, COCONET, Roadcon, Neskey, Intelcities,

Rural WINS, PAMPAS

MOSAIC

Innovators

Chasm

Early Market Mainstream Market

Time -->

Ma

rke

t De

ma

nd

-->

Visionaries Pragmatists Conservatives Skeptics

Ideas

Pilot projects

Breakthrough Projects

Inter-preneurship

Focus on adoption life-cycle: discontinuous innovations Focus on adoption life-cycle: discontinuous innovations

Geoffrey Moore, “Crossing the Chasm”

MOSAIC MOSAIC: initiating innovation cyclesMOSAIC: initiating innovation cycles

Exploring visions and scenarios

Mobile WorkSocio-technical

innovation

ExploringInnovative Solutions

Roadmap for RTD and solutions

Prototyping andvalidation

• Vision and Scenarios• Societal Impacts• Actors and organisations

Roadmaps for implementing

visions and policy

Using, learning,Improving

Starting point: Needs andchallenges

Innovative concepts

and projects

MOSAIC may help exploiting economies of scale and critical mass in connecting national and European-wide validation environments

MOSAIC

Net

wor

k, C

omm

uni c

a tio

n an

d D

iss e

min

ati o

n (W

P3)

MOSAIC structureMOSAIC structure

Develop Mobile Work Strategy, Roadmap and Research Agenda (WP1)

Assess challenges for deploying mobile workplaces in different sectors (WP2)

Develop societal and organisational change strategies related tomobile workplaces (WP4)

Marc Pallot

Wolfgang Prinz

Terrence Fernando

Richard Ennals

MOSAIC MOSAIC and Mobile Workplace InnovationMOSAIC and Mobile Workplace Innovation

Net

wor

k, C

omm

uni c

atio

n a n

d D

isse

mi n

atio

n (W

P3)

Develop Mobile Work Strategy, Roadmap and Research Agenda (WP1)

Assess challenges for deploying mobile workplaces in different sectors (WP2)

Develop societal and organisational change strategies related tomobile workplaces (WP4)

Visions and scenarios

Mobile WorkSocio-technical

innovation

Innovative Solutions

Roadmap for RTD

Prototyping, validation

Healthcare, manufacturing,Rural and regional working

MOSAIC Tasks and OrganisationTasks and Organisation

Project coordination: Hans Schaffers

(Management: Schaffers, Prinz, Fernando, Pallot, Ennals, Niitamo)

WP1 Roadmap, RTD strategy, agenda(Wolfgang Prinz)

WP2 Domain-Specific Innovation (Terrence Fernando)

WP3 Network, Communication, Dissemination (Marc Pallot)

WP4 Mobile Work Societal Change Aspects(Richard Ennals)

T1.1 Scenarios and Vision: Veli-Pekka Niitamo

T1.2 Roadmap: Hans Schaffers

T1.3 Joint Innovation: Wolfgang Prinz

T2.1 Good practice: Liz Carver

T2.2 Health: Niilo Saranummi

T2.3 Life-Cycle: Terrence Fernando

T3.4 Rural / regional: Nuria de Lama

T3.1 Network Development: Marc pallot

T3.2 Dissemination: Marc Pallot

T3.3 Web Presence: Wolfgang Prinz

T3.4 Working Groups: Richard Ennals

T4.1 Societal change concepts: Hans Schaffers

T4.2 Development of Change Strategies: Richard Ennals

MOSAIC

MOSAIC

Collaboration @ Work

Knowledge @ WorkHea

lth /

Well

bein

g

Mobility @ Work Rural

Enviro

nmen

ts

LifeCyc

le M

anag

emen

tRelated IPs

Related NoEs

AMI @ Work Communities

Coordinate Community Events

Innovation, Dissemination, Networking

Commission Representatives

Building AMI communitiesBuilding AMI communities

Other SSA/CA

STREPs

Community Building Projects

MOSAIC

Collaboration @ Work

Knowledge @ Work

Mobility @ Work

Rural & regional working WP2

Life-Cycle Management WP2

AMI @ Work Communities

MOSAICSpecific Support

Action

Health & Wellbeing WP2

MOSAIC tasks and and AMIMOSAIC tasks and and AMI

MOSAIC Network on Future (Mobile) Work Environments

WP1 (Think tank), WP3 (Network), WP4 (Societal Change aspects)

MOSAIC MOSAIC will help prepare and launch AMI @ Work communitiesMOSAIC will help prepare and launch AMI @ Work communities

LaunchSummer 2004

MaturitySpring 2005

PreparationMarch 2004

GrowthAutumn 2004

Completion 30.04.2005

MOSAICMOSAIC

MOSAIC MOSAIC aims to exchange results with other Call 2 Mobile projectsMOSAIC aims to exchange results with other Call 2 Mobile projects

• MOSAIC has a think-tank role; explores good practices; develops scenarios, roadmaps and RTD agenda; has AMI launching role, will act as “breeding ground” catalysing innovation

• MOSAIC will explore potential linkages between national programs to create more impact and synergy with FP6-FP7

• MOSAIC could utilise and sythesize inputs from other Call 2 Mobile projects: technology vision, access to testbed results

• MOSAIC could help develop a European-wide vision and approach to validation environments for mobile work applications

• MOSAIC could strengthen and complement dissemination and knowledge exchange tasks of Call 2 projects

Overview of MOSAICWork Activities

Overview of MOSAICWork Activities

MOSAIC WP1 Scenarios, roadmap, RTD agenda, joint innovationWP1 Scenarios, roadmap, RTD agenda, joint innovation

• Formulate state of the art vision: mobile worker, workplace, broader working environment issues

• Bring available mobile workplace vision and scenarios together

• Bring available roadmaps together (Future Workspaces, COCONET, Rural WINS, NESKEY, Roadcon; company roadmaps)

• Discuss with stakeholders (end-users, producers, technology providers, participants in EU and national programmes)

• Identify potential high-value initiatives for mobile work innovation at national and international level and identify collaboration opportunities

Mobile Workplace vision and scenario

development

Development of a RTD roadmap implementing

the vision

Preparing joint RTD and

Innovation initiatives

MOSAIC Scenario-driven roadmap developmentScenario-driven roadmap development

The mobile worker and the future

mobile workplace

Employees at work mobile collaborative

workplaces

Applications, systems, products, services

Technologies, tools, system architectures,

platforms

What are the possible scenarios

Innovations and

innovative R&TD

Research and innovationstrategy

Roadmapdevelopment

MOSAIC A possible framework for MOSAIC mobile workplace scenariosA possible framework for MOSAIC mobile workplace scenarios

Guided CooperationMaintenance engineer, working for

several companies providing resources

Individual behavior,

hierarchical control

Focal CooperationSemiconductor company managing

global supply network

Group member attitude,

hierarchical control

Contingent CooperationSelf-employed IT-specialist,

collaborating in temporary teams

Individual behavior,

self-organising

Agile CooperationSMEs collaborating in self-coordinated

network jointly pursuing opportunities

Group member attitude,

self-organising

Individual at work

Community and group

Self-organisation

Hierarchical organisation

MOSAIC Mobility patterns and user requirementsMobility patterns and user requirements

MobileMobile Campus MobileCampus Mobile Desk-basedDesk-based

• Typically works between many locations

• Regularly works in a preferred office neighborhood in sites or in Drop-in centers, no dedicated workspace

• Most daily work resources are or could be portable or connected remotely; other resources and archives are found in the office neighborhood

• May work from home up to 2 days a week

• Typically uses a dedicated or team workspace in a Nokia location

• Most daily work resources (e.g. people, technology, equipment, documents) are and should be office-based

• Preferred desk is typically used but should be cleared and made available to others when out

• Occasionally uses a drop-in center or works at home/remotely

• Typically works in one location but is highly mobile and away from the desk e.g. in meetings or labs a lot

• Regularly works in a preferred office neighborhood in one site, no dedicated workspace

• Solutions for managing storage and personal materials often required

• Occasionally uses a drop-in center or works at home/remotely

These mobility patterns, combined with content of work, will lead to different user profiles which in turn determine space and technology support requirements.

+Mobilitypattern

Workcontent

Usercommunity

profiles

“Menus”of solution

options

MOSAIC WP2 Domain-Specific Innovation in Mobile WorkplacesWP2 Domain-Specific Innovation in Mobile Workplaces

• Collect and analyse interesting cases of mobile workplaces

• Identify stakeholders and bring together key actors to specify requirements, future visions ad scenarios form innovative mobile workplaces in 3 key sectors

• Develop roadmaps to implement the scenarios, and identify the challenges

• Validation and creation of momentum involving stakeholders (end-users, producers, research community)

• Work with AMI @ Work communities in creating momentum for change

Identify good practiceIn mobile work

Explore deployment challenges of

mobile workplaces in three key sectors

Identify steps towards realising innovative mobile workplaces

MOSAIC WP3 Network, Communication and DisseminationWP3 Network, Communication and Dissemination

• MOSAIC Future Work Environments Network (national –

international), gain interest and commitment to participate to

MOSAIC, attract members from new EU states

• MOSAIC support of launching AMI @ Work Communities

• Web presence (public website, MOSAIC internal workspace, AMI

communities web support)

• Working groups to be established to focus on specific aspects of

future mobile working environments

MOSAIC WP4 Societal Change Aspects of Mobile Work EnvironmentsWP4 Societal Change Aspects of Mobile Work Environments

• Over-all objective: to address system change aspects of new work environments (ICT, human, organisational, cultural, regulation …), establish dialogue for innovation and develop roadmap for change

• Develop innovation and societal change concepts and framework in relation to new work environments

• Address “ system change” , “ innovation systems”, “ transition”, “ learning” concepts as related to workplace innovation

• Build framework enabling to address challenges and change issues enabling innovative future workplaces

• Develop and discuss innovation and change strategies in relation to new work environments and mobile workplaces

• Identify major issues and bottlenecks for innovation and change

• Develop vision and roadmap to implement innovation

MOSAIC Frameworks to address systemic innovation in work environmentsFrameworks to address systemic innovation in work environments

• Transition Management (Kemp-Rotmans a.o.)• Complex systems innovation requires transformation of regimes of dominant

practice and interest (water, agriculture, healthcare)• Niche based model of regime transformation • Predominantly descriptive approach, theory not very discriminative but provides

useful framework of thinking, in combination with other frameworks• Focus on policy frameworks, not on industry sectors and business innovation,

• National Innovation Systems (Porter): • “Diamond” of interacting determinants enabling competitive advantage: factor

conditions; demand conditions; industry network; firm strategy, structure and rivalry; government role

• New work environments may strengthen the diamond for creating better factor conditions and industrial networks

• Business oriented specific frameworks• Christensen ‘ The Innovators Dilemma’: forces that shape disruptive innovation• Varian / Shapiro: innovation in network markets

• Many socio-technical innovation and organisational learning approaches available focusing on work and organisation

MOSAIC Elements of a framework supporting mobile workplace innovation (1)Elements of a framework supporting mobile workplace innovation (1)

• Subject of innovation (layered): mobile work, worker behaviour, work organisation, organisational structures, working life framework conditions (regulations etc); societal system

• Different possible pathways and outcomes of innovation, not one single outcome, and uncertainty as regards process, success or failure (learning)

• Different strategies for innovation in a networked environment

• Actors and interests supporting or blocking innovation strategies (see} Moore, Crossing the Chasm)

Societalsystem

Working lifeconditions

Organisationstructures

Workplace and team

Mobile worker and task

MOSAIC Issues in system change to enable new work environmentsIssues in system change to enable new work environments

• Role of networks as arenas for learning at different levels

(individual, group, organisation, network) • Strategic networks

• Learning networks

• Transformational networks

• Professional networks

• Diversity of interplay between national innovation system factors,

established practices / norms, actor strategies in different contexts

• Link interests of actors to initiate, design, engineer, validate and

introduce workplace innovation• Role of national / international proving grounds or testbeds as catalysts of good

examples

• Connect national and international “dots” to develop critical mass and positive feedback

(Innoflex)

MOSAICEuropean network of community based test beds for validating cross SO innovative mobile applications, technologies & services for AMI communities

European network of community based test beds for validating cross SO innovative mobile applications, technologies & services for AMI communities

What is it?

An enabling technology platform in a real life community (Living Laboratory) to test and validate mobility innovations for work-life applications. It provides service and system integration services to public and private introductions of innovative mobility services. It tests business models, new value chains for self sustainability and business viability. It focuses its research on different aspects of user research. As a macro model it validates digital convergence and tests interoperability of different technologies and applications.

Basic Principals

It is open for trusted participation of all willing and competent participants. It nurtures open system architecture and standard interfaces. It serves as well small service providers as academic research innovations as a true market environment test-bed to validate sustainability of innovations. It creates an European public-private network to speed up innovation to market of important Information Society Innovation.

Some encouraging signs of emergence of this is taking place in Europe….

MOSAIC MOSAIC Network on Future Workplaces: Connect for InnovationMOSAIC Network on Future Workplaces: Connect for Innovation

• NIWL / SALTSA

• Hungarian

Development Plan

• IPTS-JRC

• OPTIC

• UKWON (Hi-Res,

Innoflex etc)

• EUFORIA

• Law University

Lithuania

• COCONET

• Future_Workspaces

• NESKEY

• ROADCON

• PAMPAS

• RURAL WINS

• INTELCITIES

• WWRF – WWI

•Freeband (NL)

• MAP Forum (D)

• Mobile Media (D)

• Test Bed Finland

• Healthy Working

Centres (UK)

• Integrated Projects

SO Mobile (wearIT @

work, MyCAREVENT,

MobiLife, LIAISON)

Partners National level Networks

MOSAIC MOSAIC CalendarMOSAIC Calendar

9 March: MOSAIC Kick-Off

10 March: AMI @ Work Communities

5-6 April: Mobile Work Vision and Good Practice workshop, Helsinki

14 May: AMI, Budapest

15 May: MOSAIC workshop, Budapest

7-9 June: AMI Launch, Brussels

November: AMI at IST2004, The Hague

Hans Schaffers, Telematica Instituut

hans.schaffers@telin.nl

Information:Information:

MOSAIC