supporting people

Supporting People

Move-on Action Plan 2008

Hertfordshire County Councilwww.hertsdirect.org

The Definition of Move On for the purposes of the review

‘ ‘ Move On’ accommodation for the purposes of the review, describes the cross tenure , general needs housing

that should be provided to people when they are ready to move out of hostels,

housing associations and voluntary services.


ANALYSIS OF PLANNED MOVE ONSHOWING 2006/07 LOCAL/NATIONAL DATA AND

2007/08 QUARTER 1 & 2, KPI 2 DATA

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Domestic violence Homeless Families Mental Health problems Single Homeless Young People at Risk Overall KPI 2 for allclient groups:

2006-07 Hertfordshire

National Average 2006/07

Q1 2007-08 Hertfordshire

Q2 2007-08 Hertfordshire



Table 2: PI Analysis by primary client group of service

Year 2006-07

06- 07 No. of people departing

Q1 2007-08

Q2 2007-08

Q3 2007-08

National Q2 data

Domestic violence 56.3% 281 78% 84.6% 76.7% 80.0%

Homeless Families 68.4% 4* 88% 79.8% 90.4% 75.8%

Mental Health problems

53.9% 42 88% 88.9% 100% 76.4%

Single Homeless 50.5% 1719 46% 47.0% 40.3% 69.0%

Young People at Risk 58.4% 147 59% 68.9% 75% 75.6%

Overall KPI 2 for all client groups:

54.4% 2671 56.4% 58.0% 59.3% 71.3%

*Homeless families data appears underreported for 06-07: 2007/08 data shows homeless families move-on at approximately 240 per year.


Target performance for KPI 2 for 2008/09 and future years

For 2008/09, an overall target for Hertfordshire of 65% is consistent with the following differentiated target levels, according to client group of the service:

Homeless Families, Teenage parents, Women at risk of Domestic Violence,

Mental Health 80%

Services for other groups including Single Homeless 65%

“Night shelter type” single homeless services 50%

Night shelter services report approximately half of all the departures recorded for single homeless services, and currently show a much lower level of planned

outcomes. Services for single homeless primary client group will need to be the main focus for

work towards achieving the Hertfordshire county wide target.


Table 4: Stepped targets for next three years:

2007/ 08

Q3

2008/09

target

2009/10

target

2010/11

target

Towards Current national average 59.3% 65% 68% 71%

Future analysis at District levelReporting data by District will be required for the purpose of the Local Area Agreement. This will be possible by creating custom reports from the SPOCC It system but this breakdown of the data is not

available immediately.Recommendation

To adopt targets for Local Area Agreement NI 141 as presented in Table 4.


Barriers and Solutions to Move On

Issues to considerBarrier: Poorly planned move on leading to repeat homelessness (setting people up

to fail) and the pressure to move people onSolutions:• Homelessness providers should ensure that procedures are in place and that

staff have the relevant expertise to make move on decisions at the right time, in consultation with the client. Staff should accept that move on may be hard for clients.

• Clients should be offered education around issues that aid successful move on (budgeting, cooking, shopping) as discussed above, perhaps involving ex-service users in peer support.

• The risk assessment and reference process (detailed above) should ensure that relevant support is available for clients as they make the transition to other supported accommodation or their own tenancies.

• Move on targets should be used to ensure no silt-up.


Strategy

Barrier: Lack of strategic planning around housing, support and care services.

Solutions:• LA’s should take the lead on strategic planning, involving all

agencies (statutory and voluntary) in the area using a local partnership approach.

• Local Area Agreements (LAA’s) should be used to further develop homelessness services and take a wider more strategic approach to homelessness.


Partnership

Barrier: Lack of partnership around housing, support and care services.Solutions:• The strategic planning and local partnership approach, outlined above, should

encourage partnerships between all agencies and providers (statutory and non-statutory) at all levels.

• Planning clients’ integrated housing, support and care needs in partnership with other services/agencies should start from time of initial assessment. Joint assessments with all relevant agencies would be beneficial.

• Joint commissioning of relevant housing, support and care services should occur where this would be beneficial.

• Effective communication between different agencies providing housing, support and care to an individual should be ensured.

ActionsDistrict Authority• Nominate a representative from each district authority to set up local

move-on project group, alongside Supporting People representative, voluntary sector representative and where possible service user, to look at homeless services in their area.

Supporting People• Co-ordinate the distribution of the MOPP analysis toolkit to homeless

service providers per district, in partnership with the district project groups

• Co-ordinate project meetings with district partners



Steering group

• A steering group is to be set up to monitor the progress of the district project groups and the findings of the Move-on analysis. The members of the steering group will be:

• Chair – Mark Janes – Lead officer• A representative from the Supporting People Team – Louise Gotch• Provider representatives-one from a direct access hostel, one from a

short term accommodation based service - TBA• Representatives from each district where possible, Probation, PCT’s ,

voluntary sector - TBA

Project groups

Will seek to:• Map services, access and referral routes both into, and on to other

permanent provision• Identify , level of need, type of provision and geographical spread for

move-on accommodation • Identify key blockages and suggest options for improving the

through-put of clients to PDG. • Include consideration of the role of district allocation policies, and

incorporating move-on targets into homeless strategies action plans• Evaluate possible models of good practice, provision and

mechanisms for ensuring effective working arrangements between stakeholders. This includes identifying any further work required to enable the model to work effectively, such as supported housing panels, service level agreements, protocols or procedures.



Timescales

It is intended that the findings of the initial MOPP

analysis, completed by all providers of single

homeless services will be reported back to PDG in

July and September Commissioning Body.

supporting people

Documents

single homeless services

homeless families data

voluntary services

overall target

client groups

analysis of planned

localnational data

care services