supporting the unique needs of oil & gas employees: an eap ... · stay ahead. of productivity,...

STAY AHEAD of Productivity, Performance and Health Issues

Supporting the Unique Needs of Oil & Gas Employees: An EAP ApproachDavid L. Campbell April 19, 2016

Copyright © 2016 ComPsych Corporation. All rights reserved. This document is the confidential and proprietary information of ComPsych Corporation.

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Agenda

About the SpeakerOverview: Challenges in the IndustryCase Studies: How the EAP Can HelpSummaryQ&A


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About the Speaker

David Campbell, SVP Quality Management• 30+ years in the behavioral health field

• 21 years at ComPsych®

• Monitors performance standards, operational processes, analyses/trends data and regulatory requirements

• Master’s in Social Work from Loyola University


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About ComPsychFounded in 1984 and now the largest provider of EAP and wellness services in the world

Expansive and diverse customer base covering more than 82 million individuals and 31,000 organizations throughout the U.S. and more than 130 countries

Pioneer in integrating physical, emotional, legal, financial, and work-life services under the GuidanceResources® brand

Relentless focus on driving program adoption and engagement through a comprehensive “Build-to-Suit” approach


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Industry Experience – Oil & Gas Customers• 55 customers in the oil & gas industry

• >150k covered lives

• 23 years of experience in servicing the oil & gas industry

• 16.3% utilization for customers in the oil & gas industry

• #1 in Critical Incident Stress Management responses in the U.S.

• 30 events in oil & gas industry last year- 40% - downsizing- 35% - death-related

EAP Utilization for ComPsych Oil & Gas Customers


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Industry Experience – Oil & Gas Customers


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Overview: Challenges in the Industry

• Layoffs and uncertainty in the business

• Offshore and remote locations

• Shift work

• Accidents and other crises


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Layoffs and Uncertainty

• Changes in the economy over the past 2 years

• Emotional impact of change/uncertainty- “Survivor’s guilt”- Job insecurity- Added workload- Difficulty focusing / being productive

• Impact on local economy affects family members


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Layoffs and Uncertainty

Customer Example • Large oil company laid off 35% of workforce• Significant stress leading up to and following RIF

EAP Solution• EAP staff on site during layoff announcements• Ongoing support offered during and after transition

- Offered support such as resume assistance• For remaining employees, proactive training and awareness workshops

- Teach resiliency skills for managing stress, bouncing back from adversity- Delivery: in person, live web-based and on demand- Offered to both employees and managers- Manager training focuses on leading through change

Company and ComPsych received positive comments from employees for not forgetting the employees who remained.


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Offshore and Remote Locations

• Isolation – lack of support

• Stress upon family

• Distraction due to family issues, which can cause accidents

• Workplace stress


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Offshore and Remote LocationsCustomer Example

• Large oil/gas company has 35,000 employees• 75% are offshore and in 5 different remote locations• 20% high rate of alcohol use and 17% rate of depression

EAP Solution • Employee Support

- Counseling service via face-to-face, telephonic or video (have flown in counselors)- Manager training on how to use the EAP- Employee training via web or on-demand video sessions- Educational information provided via various methods to promote the program

• Family Support- Counseling service via face-to-face, telephonic or video counseling- Frequent messaging to family members (postcards, flyers and/or HelpSheetsTM)- Proactive outreach to offer Work-Life services (child care, elder care, home repair)

Utilization rate 25% higher and 40% utilization of spouse/dependents


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Shift Work

Impact upon employees

• Effects on sleeping and eating

• Difficulty in balancing family and work

• Emotional impact of shift work


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Shift Work

Customer Example• Mid-sized gas company had significant number of employees doing shift work• Higher rate of eating- and sleeping-related issues• Employees withdrawn and prone to errors/accidents

EAP Solution• Sleep coaching through wellness program• Nutrition and exercise guidance through wellness program• Behavioral health support – counseling• Promotion of counseling and coaching services through the company’s website, safety meetings and notepads for trucks

Employees reported increase in exercise and decrease in unhealthy eating habits.


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Accidents and Other Crises

• Deaths – work related and non-work related

• Impact on family members –directly and indirectly

• Lack of support system


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Accidents and Other Crises

Customer Example• Large company had catastrophic fire at offshore facility• Multiple deaths and injuries• Location was outside the U.S.

EAP Solution – Critical Incident Stress Management Services• Counselors within 1 day for on-site sessions at evacuation site• Counselors flown in from other locations to support the crisis• 65 employees were seen at 3 sessions• Outreach to family members to offer counseling and support• Ongoing individual counseling available at employee home locations

Counselors help employees process and normalize responses – “know what to expect”

Employees expressed feeling some relief, feeling good about employer and being able to function better


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Summary

• Provide counseling support in the most effective manner that benefits the employee

• Remember to support the family members

• Crisis response is effective if delivered in a timely and supportive way

• Communication is vital and must be frequent

• Managers and supervisors need to know how to use the program

• Expand how you think about the EAP

Q&A

David L. Campbell

SVP Quality Management, ComPsych Corporation

Telephone Number: 312.595.4009

Email: [email protected]

mailto:[email protected]

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