surplus operations success story february 1, 2018 · surplus operations success story. february 1,...
TRANSCRIPT
Surplus Operations Success StoryFebruary 1, 2018
Project Selection Root Cause Analysis
Solution Development
Implementation&
Impact
AdvertisingMarketing
November 15, 2017: FDEP CelebratesFlorida Recycles with Recycling Recognition Award for OCPS Reuse
200 Schools10th Largest In the U.S.4th Largest in State25K employeesSpread over 1,003 mi²
Q20: If Surplus Operations used an OCPS Facebook for you to view available Surplus items and to see their condition, would you use the OCPS Facebook page?
Q21: As an OCPS Employee, do you attend our Wednesday Sales floor day at Magic Way?
Strategy Map
OCPS Goal: Efficient Operations
Measureable Objective: Increase the percentage of items used for reuse
Strategy: Improve ordering capability & Optimize a marketing strategy
Project Selection1. Purchase 3rd party software2. Build Webpage with SharePoint3. Create Surplus Facebook page
0
5000
10000
15000
20000
25000
30000
Bookkeepers Employees Potential Customers
Customer Base
$1,528,787.23
$2,492,335.91
$-
$500,000.00
$1,000,000.00
$1,500,000.00
$2,000,000.00
$2,500,000.00
$3,000,000.00
FY16 FY17
Cost Avoidance
Implementation ofFacebook UsersJuly 2016 20July 2017 653
Original Customer base293
Impact of FacebookIncreased Customer
Base by 633 or 3,165%
Increased Cost AvoidanceBy $963,548 or 63%
Implementation Cost to District
$0
Orange County Public Schools
200 Schools48 District Offices10th Largest In the U.S.4th Largest in State25K employeesSpread over 1,003 mi²
Orange County Public Schools
Orange County Public Schools
ManagerSurplus Operations
Debra Barnes
WarehouseWarehouse Master Tech
Wilfredo Morales
WarehouseWarehouse Tech’s
Devan PassleyRobert SingletonGamalier OyolaConway Goree
Support Services Clerk III
Michelle Prince
Warehouse Administrative
Orange County Public Schools
Surplus Operations
Recognition
Root Cause Anaylsis
Project Selection
Orange County Public SchoolsImplementation
& Impact
Solution Development
Marketing
Advertising
Orange County Public Schools
Strategy Map
OCPS Goal: Efficient Operations
Measureable Objective: Increase the percentage of items used for reuse
Strategy: Improve ordering capability & Optimize a marketing strategy
Project Selection1.Purchase 3rd party software2.Build Webpage with SharePoint3.Create Surplus Facebook page
Orange County Public Schools
Limited increase in
Reuse
Visibility
CommunicationPeople
LocationAutomation
Spreadsheet Format
No images
Limited Audience (Bookkeepers Only)
Employees in Local vicinity
Geographically Challenging
Limited Store hours
iBuy Software Limited Capability
Unhappy Customer
Returned Items
Limited Marketing
No advertising
Limited SharePoint Access
Orange County Public Schools
Q21: As an OCPS Employee, do you attend our Wednesday Sales floor day at Magic Way?
• Answered: 114 Skipped: 9
Orange County Public Schools
200
35 48
0
50
100
150
200
250
DistrictSchools
Charters District Offices
Current Customer Base
Total 283
Potential Customer Base: 25,000 OCPS Employees
Orange County Public Schools
58%
63%
55% 56% 57% 58% 59% 60% 61% 62% 63% 64%
FY16 Baseline
FY17 Target
Measureable Objective: Increase Reuse
Orange County Public Schools
Page 13
Q20: If Surplus Operations used an OCPS Facebook for you to view available Surplus items and to see their condition, would you use the OCPS Facebook page?
Answered: 112 Skipped: 11
Orange County Public Schools
Advertising
Orange County Public Schools
Facebook Page
Marketing
Orange County Public SchoolsAdvertising
Orange County Public Schools
$1,528,787.23
$2,492,335.91
FY16 FY17
Cost Avoidance
$963,548
Orange County Public Schools
November 15, 2017: FDEP CelebratesFlorida Recycles with Recycling
Recognition Award for OCPS Reuse
Orange County Public Schools
Thank You!
Questions?