survey on diaspora potential for development gtz_final_report-september 22 2010

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IT consulting and engineering, business consulting andeducation, 10000 Zagreb, Medvedgradska 35, Croatiatel: 01-4667-059, fax: 01-4666-977e-mail:[email protected] , www.chronos.hr

Survey on valorisation of Croatian Diaspora foreconomic development of Croatia

FOR GTZ OFFICE ZAGREB

FINAL REPORT

Author: Anton Florijan Barisic, MSc, CMC*1,

Submitted to: GTZ office Croatia

Attn: Mr Branko Secic,

SEPTEMBER 22, 2010.

1CMC-Certified Management Consultant - is an international branding and mark of qualification and represents

evidence of the highest standards in management consulting and adherence to the code of ethics of the profession
http://www.chronos.hr/http://www.chronos.hr/


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CHRONOS Info Final Report

Survey on valorisation of Croatian Diaspora for economic development of Croatia 2

Introduction

Countries and international organizations increasingly perceive migration as a phenomenon whosepositive impacts in development terms can be substantial, provided that appropriate policies are in

place

(EC Communication from the Commission to Council of Europe -

Migration and Development: Some Concrete Orientations, COM(2005)

390 final, Brussels, 1.9.2005)

The above statement from the European Commission highlights both the positive potential ofmigration for development and the important role that policies can play in enhancing thedevelopment impact of migration.

The role that migrants play in promoting development and poverty reduction in countries of origin,

as well as the contribution they make towards the prosperity of destination countries, should berecognized and reinforced. International migration should become an integral part of national,regional and global strategies for economic growth, in both the developing and developed world.

(Global Commission on International Migration, 2005,p4)

There is a growing recognition among European governments that migrant entrepreneurs can play asignificant role in the development of the sending country. Policy initiatives by member states inthis area have particularly focused on business creation in the context of return and reintegrationprogrammes and channelling existing entrepreneurial activities into development in the homecountry.

Although the conditions under which migration has positive or negative effects on developmentremain a matter of dispute, there is broad agreement and evidence that migration can have a positiveimpact on development; and insofar as migration policies help to determine migration flows, it canbe argued that these policies also affect development By influencing the volume, mix, and terms ofmigration, migration policies may have an impact on those factors commonly assessed to berelevant for development, including human capital formation, remittances (size and value), tradeflows, foreign direct investment, and skills transfer. These factors may be more or less amenable tothe influence of migration policies.

The prevailing definition of Diaspora seems to be a group that recognizes its separateness based oncommon ethnicity/nationality, lives in a host country, and maintains some kind of attachment to its

home country or homeland. Since members of a Diaspora are self-identified, Diasporas can exhibitvery dynamic behaviour. This increases the difficulty of any effort to catalogue them based on theirpotential for posing possibilities to contribute in economic development of the homeland.Cataloguing is further complicated by the fact that Diasporas can overlap, and individuals canbelong to more than one Diaspora at a time. Furthermore, Diaspora is a term that applies togroups with very different origins (e.g., migrants, exiles, refugees, expatriates). Sometimes thedifferences in meaning among these terms are important; at other times, scholars use theminterchangeably. New forms of media, including communications technologies and alternativefinancial tools, have provided a transformational means to accelerate mobilization of Diasporas.While their actual mobilization characteristics vary extensively, some Diasporas have demonstratedthe ability to exert focused, organized, and powerful influence. Many Diasporas use networks to

coordinate activities. Therefore, understanding networks is essential for understanding Diasporas. Inparticular, Diaspora associations are becoming increasingly important actors.


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Recently in Europe as well as in other parts of the world (specifically in United States), the trend isfor migrants to become independent entrepreneurs. Today, one in twelve entrepreneurs in thewestern parts of Germany has a foreign passport. While in other international circles thesignificance of "ethnic entrepreneurship" is reflected in research, this phenomenon attractsrelatively little attention in Europe. Although it has been found that the receiving countries benefit

from this trend, but several questions remain unanswered: Can the entrepreneurial activities of theDiaspora community stimulate economic exchange and know-how transfer to countries of origin?How can international development cooperation encourage such activities? Might they be linked topublic private partnership (PPP) projects?

Labour migration and the creation of Diaspora communities thus have the potential for positiveeconomic impact on receiving countries, as well.

Specific situation (background to assignment)

A large number of Croats were forced over the course of the time for economic or political reasons

to leave their traditional homeland, thus today there exists quite a large Croat Diaspora outside oftheir traditional homeland of the southern Central Europe.

The first large emigration of Croats took place in the 15th and 16th centuries, at the beginning ofthe Ottoman conquests in today's Croatia and Bosnia-Herzegovina. People fled into safer areaswithin today's Croatia, and other areas of the Habsburg Empire (today's Czech Republic, Slovakia,Austria, Hungary, Slovenia, Croatia and small parts of Italy, Germany and Ukraine). This migrationresulted in Croat communities in Austria and Hungary.

At the end of the 19th and the beginning of the 20th century, larger numbers of Croats emigrated,particularly for economic reasons, to overseas destinations. Some destinations included NorthAmerica (Croatian American and Canadians of Croatian ancestry), South America (above all Chile

Croatian Chilean) and Argentina (Croatian Argentine) ), Australia and New Zealand.A further larger emigration wave, this time for political reasons, took place immediately after theend of the Second World War.

In the second half the 20th century numerous Croats left the country as immigrant workers,particularly to Germany, Austria, and Switzerland. In addition some emigrants left for politicalreasons. This migration made a lowering of unemployment for communist Yugoslavia possible atthat time and created at the same time by the transfers of the emigrants to its families an enormousforeign exchange source of income.

The last large wave of Croat emigration occurred during and after the Yugoslav Wars, when many

people from the region (not only Croats but Serbs, Bosniaks and others as well) had to leave asrefugees. Migrant communities that were already established in countries such as Australia, theUSA, and Germany grew as a result.

Abroad, the count is only approximate because of incomplete statistical records and naturalization,but (highest) estimates suggest that the Croatian Diaspora numbers between a third and a half of thetotal number of Croats. The largest emigrant groups are in Western Europe, mainly in Germany,where it is estimated that there are around 450,000 people with direct Croatian ancestry.

The intention of this survey is to provide data on the potential of Croatian Diaspora with regard tothe economic development of Croatia.


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Terms of Reference

The task of the implementer was to provide data about possible economic valorisation of theCroatian Diaspora. The data presented in the report are the result of a survey among institutions,agencies and other stakeholders dealing with emigrant / Diaspora issues.

In particular, the assignment has been including the following tasks:

Preparation of the survey: Provide a working plan and timetable for the delivery of theconsultancy services based on the defined terms of reference; Identify and contactinstitutions, agencies and other stakeholder dealing with emigrants / Diaspora issues; Definea questionnaire and collect all the necessary information concerning the matter of theresearch, collect and select additional background information 3 days;

Carry out the interviews Preparing the short descriptive text for explaining the importance of Diaspora for

economic wealth of the homeland and a short statistical and descriptive analysis of thesurvey results;

Preparing a final report with conclusions and recommendations further development

Partner organization

The Deutsche Gesellschaft fr Technische Zusammenarbeit (GTZ) is an organisation established tosupport the German Government in achieving its development objectives.. They work worldwide inthe field of international cooperation for sustainable development providing viable, forward-lookingsolutions for political, economic, ecological and social development in a globalised world andpromoting complex reforms and change processes.

The GTZ core competency is capacity development. They support developing and emergingcountries in building their capacities and managing the learning and change processes involved. Inthat respect through the Open Regional Fund for Foreign Trade Promotion in South-East Europe(ORF), GTZ is providing businesses and institutions with advisory services and training for them tocomply with quality standards or EU regulations.

Within the technical cooperation with the Republic of Croatia, GTZ launched the projectEconomic Development and Employment promotion in the food sector. The overall goal of theproject is competitiveness improvement of the Croatian food sector. The project supports urgent

reform efforts of the Croatian government in the field of integration into the European market, sincethe food sector is a very important one for employment and social politics.

On one hand, the project attempts to implement its measures at macro-level by advising theGovernment in the field of improving sectoral and political framework conditions and developinggrant schemes for the food sector, while on the other hand on the micro-level it directly supportsenterprises in the food industry in adapting their product offer to new markets.

The German contribution includes consulting services by local and international experts, trainingand specialization for the purpose of partner qualification, as well as, in some cases, grants forvisiting or participating in international and regional fairs.


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Target audience

According to the main question Potential of the Diaspora involvement for economic developmentof Croatia the appropriate audience has been targeted. All the governmental institutions,

educational and research institutes, Chambers of commerce, Chambers of craft, Chamber ofagriculture, Croatian Heritage Foundation dealing with Diaspora issues, have been included intosurvey.

Ministarstvo gospodarstva Ministarstvo vanjskih poslova i europskih integracija IMO, Odjel za meunarodne gospodarske i politike odnose, Fakultet Politikih Znanosti, Odsjek za meunarodnu politiku i diplomaciju Ekonomski fakultet Zagreb: Ekonomski Institut,

Hrvatska matica iseljenika Institut za migracije i narodnosti Agencija za promicanje izvoza i ulaganja Hrvatska gospodarska komora Hrvatska obrtnika komora Hrvatska poljoprivredna komora

The important intermediaries like regional development agencies, business and technology centres,incubators and some other organisations have been also contacted. Entire sample of respondentscomprised about 52 different stakeholders each and ever of them dealing with different aspects ofDiaspora. The complete list of participants is given in the appendix to this report.

The survey has been conducted all over the territory of Croatia.

Methodology and approach

The questions are structured and standardized with an intention to reduce bias. They are ordered insuch a way that a question does not influence the response to subsequent questions. That approachensures reliability, and validity of the results as well as its generalization. Every respondent shouldbe presented with the same questions and in the same order as other respondents

Sample selection is critical to the validity of the information that represents the populations that arebeing studied. In preparing sample for this survey there was used a combination of nonprobabilityand probability sampling approach in order to ensure validity and true representation of thepopulation examined. This approach of the sampling helps to determine the focus of the study andallows better acceptance of the generalizations that are being made and operational simplicity atminimal cost.


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Working plan and timetable

Activity 1 2 3 4 5 6 7 8

Preparatory work/on desk research

Defining of the survey aimsIdentification of target audience

Design of the questionnaire

Carry out the interviews

Collecting the additional information

Questionnaire analysis and processing

Elaboration of the results

Report writing

Respondents feedback analysis

According to the survey sample, 52 questionnaire forms have been sent. Response rate was 28,85%.

Unfortunately, the most important institutions havent responded to the questionnaire. Even, afternumber of phone calls they avoided to give clear and unambiguous answers.

To the question Do you maintain contacts with Diaspora as an institution/agency, 3 out of 15respondents answered positively.


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Here is important to note that percentage of positive answers could be higher in the case of gettingfeedback from institutions dealing with different aspects of Diaspora problems. Despite to therepeated trials and phone contacts, Ministry of economy, Ministry of foreign affairs, Croatianchambers of economy missed to send their answers. Some of organisations for whose is assumedthat they are invited to study different aspects of Diaspora sphere, answered that they do not have

nor collect any information about Diaspora (Faculty of economy, Institute of economy, chambers ofcraft and agriculture). The survey results shows also that some intermediaries do not have organisedand structured approach to the Diaspora as important potential for boosting economic development(Chambers of commerce, craft, agriculture, development agencies).

The summary of the answers to the question 2 Please, describe in short the structure and typeof work with Diaspora you practice in your organisation differs from the organisation to theorganisations. Some of them have organised units to deal with Diaspora but some work withDiaspora occasionally having not a structured approach.

Within the Ministry of Foreign Affairs and European Integration, the Directorate for Croatian

Minorities, Emigration and Immigration the scope of activities includes the entire CroatianDiaspora, both Croatian emigration and Croatian national minorities. The Emigration Department,the Department for Croatian Minorities and Immigration Department deal with Diaspora. In thisquestionnaire, the answers are provided by the Croatian Emigration Department (8 employees) andthe Croatian Immigration Department (9 employees)

The data and information are collected by using questionnaires, working on the field, consultingpublications, contacts, visits to the Diaspora, statistical reports, facebook etc

Within the ministry for foreign affairs - Emigration Department, the data are entered into thedatabase, classified according to the country in which the Croatian emigrants live, as well asaccording to the type of data and the purpose of application.

Legal basis for collecting data on the Croatian emigrants is the Constitution of the Republic ofCroatia, Articles 10 and 11 and the Regulation of the Internal Organisation of the Ministry ofForeign Affairs and European Integration and Diplomatic Missions and Consular Offices of theRepublic of Croatia in Foreign Countries, Article 61.

Answering the subquestion 2-f, What organisations you are cooperating with in receiving dataabouit Diaspora and for your area of responsibility? respondents quoted that they cooperatewith Central statistical office, EUSTAT, Diaspora associations, Croatian Heritage Foundation,

Immigration Department and Emigration Department of the ministry of foreign affairs, co-operatewith the institutions that have the similar scope of work (Croatian Heritage Foundation,Parliaments Immigration Committee, Ministry of Science, Education and Sports, Institute forMigration, Institute of Social Sciences Ivo Pilar, etc.).

Asked to elaborate on the issues and aspects of Diaspora the respondents mainly dealing with, onlyanswer from the ministry of foreign affairs quoted that they inform the immigrants about theconditions of life in the Republic of Croatia, work on preservation of the national identity of allgenerations of Croatian emigrants and facilitates return of Croatian emigrants to the homeland. Atthe same time, it makes efforts in strengthening the bridging role of Croatian emigrants in the

countries where they live and work with the Republic of Croatia. It encourages Croatian emigrantsto engage economically in the homeland and provides necessary information to Croatianentrepreneurs from emigration to invest in Croatian economy.


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It makes efforts in better informing the Diapora with regard to the political, economic and culturalevents in the homeland.

The MVPEI systematically monitors and updates data on the Croatian emigration, on the basis ofquestionnaires, reports, pilot-programmes and notes from Diplomatic Missions and Consular

Offices of the Republic of Croatia; monitors situation of our emigrants in the receiving countries;co-operates with the institutions with the similar scope of work (Croatian Heritage Foundation,Parliaments Immigration and Emigration Committee, Ministry of Science, Education and Sports,Institute for Migration, Institute of Social Sciences Ivo Pilar, etc.).

Institute for migration Zagreb organises conferences, roundtables and publish books and papersabout Diaspora issues.

According to the answers to question 3, Does your organisation provide information aboutDiaspora or maintains a documentation centre?, respondents provide some form and quantityof the information for Diaspora, but there is no documentation centre established.

Some answers to question 4, Please quote how data collection about Diaspora could beimproved?, are as follows:

Contacting Diaspora associations, using personal data and contact in gathering the informationcould help in establishing basic data base on Diaspora. Involving of Diaspora members in strategicplanning processes could contribute to more effective and stronger cooperation.

According to MVPEI, all the institutions that deal with issues of the Croatian Diaspora should becontinually involved in the before mentioned issues in the framework of their scope of activities,and in line with Law on the Croatian emigration and political stipulations and the overall strategyfor Diaspora.

On the question 5, According to you, how cooperation of your organisation with otherinterested parties can be improved?, positively responded three participants,

Maintaining regular contact with Diaspora and institutions working in that field, sharing theinformation and organising meetingsCooperation with Diaspora associations, clubs and Croatian Heritage Foundation (HMI-CHF)

On question 6, Are there certain initiatives or actions organised for promotion, facilitationand improvement of investment and trade activities of the Diaspora, regional developmentagency Meimurja (REDEA) stated that they regularly organise promotional events aboutinvestment opportunities but they are not directed particularly towards Diaspora members, and thereis no specific requirements or conditions for Diaspora.

No other institution or organisation provides this kind of information specifically aimed toDiaspora.

On the question 7, Do you maintain personal contact with Diaspora?, 53% of respondentsanswered positively and majority of contacts are with counterparts in Germany 32%

According to the answers on question 8, the contacts are usually established and maintained withindividuals rarely with organised groups and companies.


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Contacts with Diaspora Country of conatact

What kind of contacts

On the question 9, How do you rate the contact you nominated under the Q8 in context ofpotential involvement into economic development of the country, majority of respondentsmark as useful

Reating of contacts

The diaspora has changed its opinion towards the business conduct in Croiatia in last 6-7years. They are aware that Croatia is becoming more stable and business friendly society.

The procedures should be aleviated, more transparent rules of busienss conduct and realestate operations should be introduced


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There are more reserve expressed in answering on question 10 do you consider your contactcould express interest to be included in the activities related to economic development?

Majority of the respondents are not aware about willingness of their contacts to start investment inCroatia. They are negative or reserved (dont know). This reflects conservative thinking and distrust

of Diaspora in investment opportunities, and as well, lack of proactive acting of Croatianinstitutions in changing negative perception about economy, society, stability, rule of law and fairtreatment of Diaspora in Croatia.

Interest in investing

On the question 11, are there existing activities within your organisation involving Diasporainto economic development?, 80% of the respondents came with negative answers. It shows that

Croatian institutions are passive and have no articulated policies and strategies in attractingDiaspora to take part in economic development of the country

Organised activities involving Diaspora

Answers to question 12, By your opinion, what would be useful to do in terms of creatingbetter conditions for investment e.g. engagement of Diaspora members in Croatia?, are inline with common perception of the situation in Croatia and as well, lack of systematic approach

and concept about how to attract and include the Diaspora resources in economic life, how increaseinvestment and contribute to the development and wellbeing of all citizens.


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According to the answers following should be done

Accelerate procedures; intensify activities of corresponding departments within MINGORP Connect with Diaspora to share information Reduce red tape, introduce tax incentives for investment, improve legal and regulatory

framework, Investment in education, establishment of knowledge centres, routing of incentives to sMEs

because majority of Diaspora entrepreneurs coming from SME sector Establish clear and unambiguous rules of the game, and requirements connected with

investment, promoting Croatia as a country friendly and attractive for investment Connect development agencies with Diaspora associations Reduce bureaucracy, reduce taxes Make procedures simplest for investment, abolish barriers and complex procedures Sharing information, education about procedures would increase level of investment Identify interests of the Diaspora for investment, and their opinion about barriers for

investment Coordination between technology and entrepreneur centres and development agencies

From the answers is visible that respondents are aware about communication problems withDiaspora, lack of strategic thinking and coordination between stakeholders and as well red tape andbureaucratic treatment of investors.

They have noticed lack of information about Diaspora potential, as well as insufficient promotion ofinvestment opportunities. Respondents also pledge for transparent procedures and fair rules of thegame and stable regulatory framework.


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Recommendations

Cooperation with Diaspora communities is a challenge and an opportunity. In that respect, all thestakeholders (institutions, agencies, ministries, chambers) should generate a sound strategy on

working with Diaspora with clear objectives and expectations satisfying the needs of booth countryof origin and Diaspora community.

It is obvious that issue of migration has been ignored for long time. This for the economicdevelopment important theme was reduced to effects of remittance and social and ethno issues.Lack of a strategy to employ the Diaspora economic potential has already grave macro-economicconsequences. Without instituting an active investment policy, government will be faced withDiaspora looking for other, informal ways of getting their money back home, and investing onproject with no real impact on economic development.

The survey clearly shows that Croatia lacks effective professional approach to Diaspora issues withregard to recognise and use its tremendous economic potential.

Our impression is that government and its institutions, agencies and intermediaries do not recogniseand properly evaluate the relevance of the migration theme for sustainable economic developmentand therefore cannot effectively use the positive effects of migration.

Analysing the survey data it is to conclude that no preparatory work has been done, and

Identification of problems that cooperation with Diaspora communities can help solve

Exploring possibilities for cooperation with Diaspora communities and their partners on

the ground (e. g. joint project activities, participation in professional events, and cooperationin existing initiatives of the partner government for mobilising the Diaspora).

Map the Diaspora in receiving countries

o Size of the Diaspora

o Relationship of Diaspora communities with the government of the origin country?

o Percentage of highly skilled professionals among the migrants

o economic potential Diaspora possess

Involvement of all intermediary institutions that can establish contact with Diaspora

communities Identification of suitable Diaspora communities as partners (weigh the strengths and

weaknesses of the organisations with regard to the sectoral competence, performancecapacity, economic power, investment capacity etc).

Establishing direct contact with partners of the Diaspora organisations on the ground inorder to test their performance capacity and potential role in the projects related to FDI andeconomic development projects (local, regional and national wide) in terms oforganisational capacity, relationship with the partner in the Diaspora, risk of politicalinfluencing of the project activities.

Defining formal procedures and requirements for the participating partners (includingassignment of roles, responsibilities, investment, management of PPP, etc).


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In addition to overall improvement of the business and investment climate, developmentcooperation can support the adaptation of government and commercial information, advisory andbusiness services to the specific needs of migrants (for instance, stays in their home country thatmay be only very brief). This does not necessarily call for separate structures to be established.Instead, the existing structures should be provided with relevant advice. Investment opportunities

may be communicated via economic attachs at embassies and consulates in the host countries. Inaddition, closer cooperation with chambers of industry and commerce in the host country and thecountry of origin is to be sought.

Information sharing can be promoted among experienced business people in the Diaspora whoalready operate in the country of origin and new business owners. This is already being put inpractice by independent networks of Diaspora entrepreneurs.

Although they are not primarily focused on a particular business Diaspora, chambers of commercecan play an important role in linking the diaspora to the business community in their country oforigin. Croatian chambers (HGK) already hs a mandate to promote commercial ties (trade and

investment) between countries.

Within its regular activity and area of responsibility, they are already actively involved innetworking, matchmaking, business facilitation, and the provision of commercial information, aswell as market research, and conference and export promotion assistance. Chambers of commercealso provide a link to the wider business community within a country or region that a Diaspora mayavail of.

Furthermore, chambers of commerce can play a key role in interacting with governments andbusinesses in order to advocate economic policies surrounding both domestic and internationalcommerce. Each of these activities provides an opportunity for diaspora involvement in thepromotion of business in a country of origin (Johnson and Sedaca 2004:39).


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Appendices


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1. Questionnaire form

Questionnaire - DiasporaPotential of the Diaspora involvement for economic development of Croatia

1.) Do you mainain contacts with Diaspora as an institution/agency

Yes No

2.) Please, describe in short the structure and type of work with Diaspora you practice in yourorganisation

a) Which department is responsible for work with Diaspora (no of employees)?

b) What way are data and information collected?Kako se prikupljaju podaci o dijaspori?

c) What legal ground is used in data collection and what criteria are applied for registrationof the data in the data base?

f) What organisations you are cooperating with in receiving data abouit Diaspora and foryour area of responsibility?

g) Please describe in detail which aspects and fields of work with Diaspora you are involvedwith

h) please describe how your organisation involves the phenomenon of the Diaspora informulating strategies, operational plans and projects

Contact information

Name of theinstitution

Date

Address Location

Contactperson

telephone

E-mail Web site

Type of theinstitution

local gov. association chambers NGO

ministry institution agency institute


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3.) Does your organisation provide information about Diaspora or maintains a documentationcentre?

If yes, - please describe how it works

4.) Please quote how data collection about Diaspora could be improved?

a) In your organisation:

b) In other institutions sending the information to you:

5.) According to you, how cooperation of your organisation with other interested parties can

be improved?Please quote types fo cooperation with local authorities emigrants associations) or other Diasporaassociations

6.) Are there certain initiatives or actions organised for promotion, facilitation andimprovement of investment and trade activities of the Diaspora (custom regulations, brochuresabout investment opprtunities, other useful materials, conferences, meetings)

7.) Do you mainain personal contact with Diaspora?

Yes No

a. If yes, what country?

Germany Swiss Austria Unated Kingdom America Scandinavia

other

8.) in case of contacts there are contacts with:

Individuals Companies

Organised group of people Organised and formalised network

Other ___________________


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9.) How do you rate the contact you nominated under the Q8 in context of potentialinvolvement into economic development of the country ?

Useful (please explain):

Not useful (please explain):

10.) do you consider your contact could express interest to be included in the activities relatedto economic development?

Yes No

11.) are there existing activities within your organisation involving Diaspora into economisdevelopment?

Yes No

If yes, what type?

12.) By your opinion, what would be useful to do in terms of creating better conditions forinvestment e.g. engagement of Diaspora members in Croatia?


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2. Survey Diaspora List of participants

ZAGREB I ZAGREBAKA1 Odjel za meunarodne gospodarske i politike

odnose, IMOUl. Lj. F. Vukotinovia 2, 10000Zagreb, Croatia; tel.: +385-1-4877460

Krevan Antun Dujmovi(Jaka Puljiz)

[email protected]

2 Fakultet Politikih Znanosti, Odsjek zameunarodnu politiku i diplomaciju

prof. dr. sc. Luka Brki,izvanredni profesor

[email protected]

3

4

Ekonomski fakultet Zagreb: Katedra za demografiju,Prof. dr. sc. Jakov Gelo

Katedra za makroekonomiju igospodarski razvoj, Prof. dr.sc. Radmila Jovanevi

[email protected]

[email protected]

[email protected]@efzg.hr

5 Ekonomski Institut, Trg J. F. Kennedyja, 10000Zagreb tel. 385 1 2362 200

Nenad Starc [email protected]

6 Hrvatska matica iseljenika Katarina Fuek, prof. Radicev trg 3 [email protected] Institut za migracije i narodnosti Trg Stjepana Radia 3

10000 Zagreb, CroatiaTel.: +385 (0)1 6111 563

Dr. Jadranka -KUMPESResearch Associate

[email protected]

8 Agencija za promicanje izvoza i ulaganja Hebrangova 344866004

Boica Lapi [email protected]

9 Hrvatska gospodarska komora 4828382 Sunanica Skupnjak-Kapidirektor Sektora zameunarodne odnose

[email protected]@hgk.hr

10 Hrvatska obrtnika komora Meunarodna suradnja

poslovni razgovori4806650

Draen Horvat

Snjeana Tomi 4806670

[email protected]

Hrvatska poljoprivredna komora Damjan Bogdanovi [email protected] Regionalna razvojna agencija Zagrebake

upanije d.o.o.Ulica grada Vukovara 72,10000 ZagrebTel: 01/6556 051

Zlatko Herek, dipl.oec.direktor Lovro Benevi098 9605467struni suradnik za razvoj

[email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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12 Centar za transfer tehnologije Ivana Lua 5, 10000 ZagrebTel: 01/6168 497

Prof. dr. sc. Ivan Juraga,direktorMelita Zrili

[email protected]

13

14

15

Razvojna agencija Zagreb TPZ d.o.o. D.Golika 63, 10000 ZagrebTel: 01/3667 149

mr. Marijan Oani, direktorLidija ili, dipl. oec.Voditeljica centra za razvojneprojekteSaa Grozdani, dipl. in.Voditelj poduzetnikog centra

[email protected]

[email protected]

[email protected] VG Poduzetniki centar d.o.o. Trg kralja Tomislava 34,

10410 Velika GoricaTel: 01/626 2800

Sanda Kuli Makar, direktorica [email protected]

DUBROVAKO-NERETVANSKA17 Regionalna razvojna agencija Dunea d.o.o. Branitelja Dubrovnika 41, p.p.

358, 20000 DubrovnikTel: 020/312 714

Melanija MiliDirektorica

[email protected]@dunea.hr

18 Dubrovaki centar za poduzetnitvo Iva Vojnovica31,20000 DubrovnikTel: 020/418 401

DIREKTOR, Marija Previi [email protected]

SPLITSKO-DALMATINSKA19

Tehnoloki centar SplitKopilica 5, 21000 SplitTel: 021/393 333

Slaana Jakopovi, dipl. oec.lanica Uprave i izvrnadirektorica

[email protected]

20 CEPOS, Centar za poduzetnitvo Split Kralja Zvonimira 14,21000 SplitTel: 021/323 051

ana agaljdirektor

[email protected]

21 Poduzetniki centar Sinj d.o.o. Vrlika 41, 21230 SinjTel: 021/824 453

1.1.1.1.1.1 direktor: AnaBara

[email protected]

IBENSKO KNINSKA22 Regionalna razvojna agencija ibensko kninske

upanijePrilaz tvornici 39,22000 ibenikTel: 022/217 113

Drago Mati, dipl.oec.direktor

[email protected]

ZADARSKA23 Razvojna agencija Zadarske upanije d.o.o Bartola kaia 3, 23000 Zadar

Tel: 023/312 245Sanja Peri, direktorica [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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OSJE KO BARANJSKA24 Centar za poduzetnitvo Osijek etalite kardinala Franje

epera 13/2, 31000 OsijekTel: 031/283 820

Mr.sc. Darija Krsti, direktorica [email protected]

25 Regionalna razvojna agencija Slavonije i Baranje Stjepana Radia 4,31000 OsijekTel. 031/221-841

dr.sc. Stjepan Ribi,direktor

[email protected]

26 Poduzetniki centar Beli Manastir d.o.o. Kralja Tomislava 53,31300 Beli ManastirTel: 031/710 211

Laura Blagus [email protected]

27 Poduzetniki centar Beli

e Vij. S.H. Gutmanna 1,31551 Belie

Tel: 031/665 255Zoran Uranjek poduzetnicki. [email protected]

28 Zadruga Poduzetnika mrea - Centar zapromicanje i razvitak poduzetnitva

Kralja Zvonimira 10 ,31327 BiljeTel: 031/751 480

[email protected]

29 Miholjaki poduzetniki centar d.o.o. Trg Ante Starevia 1/1,31540 Donji MiholjacTel: 031/630 944

VALENT POSLON iur. [email protected]

VIROVITI KO PODRAVSKA30 Valpovaki poduzetniki centar d.o.o. Trg kralja Tomislava 14/i,

33550 ValpovoTel: 031/651 411

Ivana Bagari, dipl. iur [email protected]

31 VIDRA - Razvojna agencija Virovitikopodravske upanije d.o.o.

LJ. Pataa 1,33000 ViroviticaTel: 033/743 131

Sanja Bonjak, univ. spec. oec [email protected]

POEKO SLAVONSKA32 Poduzetniki centar Pakrac d.o.o. Zona male privrede 5, HR -

34550 Pakrac:(034) 290-650

Direktorica Vida Ili: [email protected]

33 Poduzetniki centar Pleternica Ivana veara 2,34310 PleternicaTel: 034/251 046

Dijana Ferkovi dijana.ferkovic @pleternica.hr
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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BRODSKO POSAVSKA34 Centar za tehnoloki razvoj d.o.o. - Lokalna

razvojna agencija BPTrg pobjede bb, Zgrada ProjektBiro, p.p. 216 35000 SlavonskiBrod385 35 441 604

Dragan Jeli, dipl.in. [email protected]

35 Industrijski park Nova gradika d.o.o. Kralja Tomislava 1,35400 Nova GradikaTel: 035/359 910

Ivan Serti [email protected]

MEIMURSKA36 akRA d.o.o. RRA akovca portska 2 40000 akovec

tel/fax: 040 311 230

Damira Vresk, dipl.iur.

direktor

[email protected]

37 Regionalna razvojna agencija Meimurje -REDEA d.o.o.

Bana Josipa Jelaa 22HR - 40 000 AKOVEC385 40 395 560

Matija Derk, dipl. politologdirektor

[email protected]

VARADINSKA38 AZRA Agencija za razvoj Varadinske upanije Franjevaki trg 7,

42000 VaradinTel: 042/422 200

Mario Feri, predsjednik upraveMario Klapa, tajnikVanja Borovi, kontakt

[email protected]

39 Razvojna agencija Sjever - DAN d.o.o. Zagrebaka 94, 42000 VaradinTel: 042/213 700

[email protected]

BJELOVARSKO BILOGORSKA40 Poslovni park Bjelovar Trg Eugena Kvaternika 6 ,

43000 BjelovarTel/Fax: +385 43 221-590

ADELA ZOBUNDIJA,dipl.inf. - Direktor

[email protected]

41 Regionalna razvojna agencija Bjelovarskobilogorske upanije

Trg Eugena Kvaternika 13,43000 Bjelovar,tel. 043 / 225 - 999

JASMINA MILETI , dipl. oec.- v.d. direktor

[email protected]@rerabbz.hr

SISAKO MOSLAVAKA42 Centar za poduzetnitvo grada Novske Osjeka 19, 44330 Novska

Tel: 044/608 652Mara Ljubiravnateljica

[email protected]

43 SI-MO-RA d.o.o. Stjepana i Antuna Radia 8/b44000 SisakTel.: 044/ 544204

Julije Katanevi Direktor [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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KARLOVA KA44 Poduzetniki tehnoloki inovacijski centar B. Frankopana br. 8,

47300 OgulinTel: 047/531 662

Ivica Boievi [email protected]

KOPRIVNIKO KRIEVAKA45 Koprivniki poduzetnik Dravska 15

48 000 KoprivnicaTel:+385 (0) 1 8000 096048 210 367

Tihomir Cvetkovi [email protected]

46 PORA Razvojna agencija Podravine i Prigorja Ulica brae Radi 2/1,

48000 Koprivnica048/621-

Ravnateljica: Melita Bir, inf. [email protected]

47 urevaki poduzetniki centar Trg sv. Jurja bb,48350 urevacTel: 048/280 671

eljko Turkovi durdevacki. [email protected]

KRAPINSKO ZAGORSKA48 Zagorska razvojna agencija d.o.o. Magistratska 1, 4 9000 K rapina

Tel: 049/373 161DirektoricaInes Kos, dipl. oec.

[email protected]

PRIMORSKO GORANSKA49 Regionalna razvojna agencija PORIN d.o.o. Milutina Baraa 19,

51000 RijekaTel: 051/634 330

Doris SoiDirektorica

[email protected]

50 Poduzetniki inkubator Skrad (Pins d.o.o.) Ivana Gorana Kovaa 3,51311 SKRAD+385 51 820 045

STELA MULC, lan uprave [email protected]

ISTARSKA51 Istarska razvojna agencija (IDA) d.o.o. Mletaka 12/IV 52100 Pula

tel: ++385(52) 381 900Darko Lorencin direktor [email protected]

LIKO SENJSKA52 Poduzetniki centar Liko-senjske upanije

d.o.o.dr. Franje Tumana 4,53000 GospiTel: 053/588 255

Drago Vlaini [email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


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3. About consultant

The trainer conducting the seminar is recognized CMC trainer, members of Croatian Association ofManagement Consultants, Member of Training and Education Committee of ICMCI;

1. Anton Florijan Barisic, MSc, CMC, CEO and principal consultant of the CHRONOS Infoconsulting company

Anton Florijan Barisic is CEO in Chronos Info, a consulting company with responsibility in field ofmanagement, marketing strategy, HR management, CRM and development of IT resources. Heachieved the great experience implementig knowledge and skills of business consultancy in ITindustry, as well as wood, touristic, and food industry. He has achieved the master degree ininformatic sciences and business administration. He has obtained world recognized certificate CMC2 for management consultants.

He is certified Master of Business Training and Consultancy. He attended a number of courses,seminars workshops and specialisations in area of leadership and management, marketing, CRM,Local Economic Development, Project management, change-, crisis-, and process management. Hehas achieved master degree in the area of SME development as a key element of local econonomicdevelopment on the University of Trento, Italia, attending European master studies on comparativedevelopment.

Currently, he is working on his PhD thesis with regard to Human Capital and Local Development.He is acting as trainer and lecturer in PUMA programm, lecturer on course for managementconsulting at the VERN college, and seminar lecturer in SRCE, and trainer for entrepreneurs byILO methodology. For UNDP, as a LED expert, project manager, instructor and consultant, he leads

projects related to the local economic development in South-East Europe.He is actual president of the Croatian Assocotiation of management consultants, and member ofICMCI Commitee for education and training. He is also member of Eastbridge Europa aAssociationsupporting economic and technological Co-operation with South-Eastern Europe.

2 CMC - Certified Management Consultant - is an international branding and mark of qualification and represents evidence of thehighest standards in management consulting and adherence to the code of ethics of the profession


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4. About CHRONOS Info

CHRONOS Info Ltd is a new generation business consulting company that embodies the evolutionand integration of management systems into tools for growth of our customers.

We are small, private Hi-Tech consulting, training and engineering company with providing ITC,marketing, training, consulting services, management consulting and business development servicesin Croatia and in countries of South East Europe.

Chronos Info has achieved the TQM ISO 9001:2000 Certificate for ICT consulting, and businessconsulting services. Chronos Info has also obtained international CMC certificate for managementconsulting issued by ICMCI. We are possessing an EFQM certificate qualifying us to act as EuropeanBusiness Excellence Assessor

We have also accumulated knowledge and experience about the institutional, industrial and culturalconditions in the field of our expertise offering a broad spectrum of competencies and services. Allthis tight and transparent methodology ensures country-specific high quality and authentic solutions.

Our responsibility is to assist our clients in the achievement of their goals by successfullyimplementing new techniques and strategies. We use established tools and instruments in mixedteams of business administrators, economists and engineers. We want our clients to feel that we areexceeding their expectations and providing them with the best value. Multi-language communicationskills are given in our local teams (English, Italian, Croatian, Russian or German) as well as lean,service-oriented management support straight implementation in the described service flows.

These span distinct areas of expertise:

Project management Project Cycle Management Leadership and Management Development and innovation management Technology transfer management Marketing Organizational development Customer relationship management Human resources management ICT consulting and engineering EU funding TA services

Services in general Promotion of economic development, SME-development: institutional development

organisations are being supplied with services and system solutions for self-help oriented,sustainable development. Our special subjects are BDS development, development oforganisations, and strategy of institutions of SME-self-help.

Assistance in co-operation: local and regional in-depth knowledge together with ourconsulting experience abroad enable us to study sectors with typical characteristics ofcompetition, costs and quality, to identify the best co-operation partners, to evaluate it and to

negotiate convenient contracts. Thereby, we optimal integrate public methods and subsidies.


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Considering the reputation of our company, quality of service and experience in working on manydifferent projects, we are able to serve as a sounding board for our clients, providing all the serviceswithin the scope of work required by Project description.

Our client oriented training and consulting service team has a strong background and is able to

address clients needs and concerns. We regard ourselves as our clients partner in growth, providingan integrated service approach to help them achieve the level of success.

Our company has the qualifications and resources to tackle assignment important to our clientshaving:

Excellent project management skills and senior commitment; In-depth knowledge and practical experience of the management consulting industry; An excellent track record of recent successful implementation of different projects in Croatia

and countries of South-East Europe Broad resource basis ensuring capacity for prompt execution. Strong local experience of key team members

Our pool of experts comprises LED consultants, management consultants, administrative experts,trainers, and project managers. We work on a permanent basis with more than 10 consultants/trainers,who will be involved in a number of different projects at any one time. In addition, experiencedexperts are available for special topics.

Our strengths are: 15 years of experience in consulting and training both nationally and internationally Our cooperation with universities means we apply the latest methodology in our fields of

specialization Our contacts with business and industry mean the solutions we offer have been tested in

practice Our contacts with administrations give us knowledge of conditions, possibilities, and suitably

adapted concepts Our active cooperation with educational institutions and the pooling of experience among our

trainers enable us to exploitation the effects of synergy The international activities of our experts and consultants and their world-wide deployment

provide them with a wealth of inter-cultural know-howOur consultants qualifications in methodology and experience as a problem solving experts ensureinteractive, participant-oriented cooperation.

Our teamBeing professional management consulting service company, we recognize that quality people are themost valuable resource. Our people are of the highest caliber and are led by partners with substantialinternational experience. The people that we use both in the project design and implementation havediverse qualifications and have strong professional, and management skills. Their specialist skills,which our firm will bring to every assignment, have been developed through their academicbackground, rigorous internal and international training and extensive engagement experience.Accomplishing our tasks we put together a multi-disciplinary team for assignment execution. Eachindividual member of the team is a first-class specialist in his/her own field with full set of qualitiesrequired for the implementation of this specific project.Team members are committed to exceeding clients expectations continuously by deliveringmanagement consulting services with a strong customer focus, superb competence and commitments

to the professional values of integrity and objectivity.


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Clients, Services provided and fields of activities

More on. www.chronos.hr

1.1.1.1 Clients:

European Commission World Bank UNDP OECD ILO Central and Local Governments Institutions

1.1.1.2 Services Provided:

Project management Project Cycle Management Leadership and Management Development and innovation

management Technology transfer management Marketing

Organizational development Customer relationship management Human resources mana ement

1.1.1.3 Fields of Specialization:

Institutional Strengthening Public Administration Reform Local and Regional Development Decentralisation Public Finance

Private Sector Development SMEs Business Advisory Services

Industrial Coop. and Development Innovation and Technology transfer

Training and Education Training Needs Analysis

Curriculum Development Training Evaluation Training of Trainers Training of International Project

Managers
http://www.chronos.hr/http://www.chronos.hr/

survey on diaspora potential for development gtz_final_report-september 22 2010

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