survey results nys meals on wheels commonalities, differences, strengths and opportunities prepared...

Survey ResultsNYS Meals on Wheels

Commonalities, Differences, Strengths and Opportunities

Prepared by:

Who we are….Who we serve.

About Your Organizations

How is your organization incorporated?

We are an agency

We are a foun-dation

We have both an agency and a foundation

0%91.3%

8.7%

Year Incorporated

Response Percentage (%)

1950s 17%

1960s 21%

1970s 48%

1980s 8.6%

1990s 0%

2000s 0%

2010+ 4.3%

Your Staff and Volunteer Numbers

How many staff members do you have?

None, volunteers only

5 or less

6 - 10

11 - 25

26 - 50

More than 50

19.2%

15.4%

34.6%

19.2%

11.5%

0%

How many volunteers do you have?

0 - 25

26 - 50

51 - 100

101 - 250

251 - 500

501 - 750

751 - 1,000

More than 1,000

13.0% 21.7%

8.7%

13.0%26.1%

17.4%

0%

0%

Delivering the meals…Meals Delivered by:


100% by volunteers

23%

75 – 99% by volunteers

32%


9%


9%


27%

0% by volunteers 0%

Rural only

Urban only

Suburban only

Rural / Urban

Rural / Suburban

Suburban / Urban

Rural / Urban / Suburban

16%

36%

16%

16%

8%

4%

4%

18 and under

19 - 39 40 - 59 60 - 74 75 - 84 85 and older

.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

45.00

To the best of your ability, please indicate what percentage of your clients fall within each age range:

About Your ClientsPercent under poverty line


Unsure 20%

< 25% 15%

25 – 50% 15%

51 – 75% 25%

76 – 100% 25%

Percent are veterans


Unsure 25%

< 25% 60%

25 – 50% 15%

51 – 75% 0%

76 – 100% 0%

An ethnically diverse clientele

% Ethnically DiverseUnsure0 to 1011 to 2021 to 3031 to 4041 to 5051 to 6061 to 7071 to 8081 to 90

40%

10%

20%

15%

5%

0%

How many HDM sites do you offer ethnic meals through? * 50% None* 44% One or Two* 6% All (70 sites)

How many congregate sites do you offer ethnic meals through? * 67% None* 26% One or Two* 7% Three or more

Need advice? (Ethnic meal experts): * Jewish Community Council of Canarsie * MOW – Greater Newburgh* MOW – Western NY * Open Door Senior Center* Ridgewood Older Adult Center* Queens Community House

The details of our meal programs

HDM Annual Meal CountsHDM Per Year Response

Percentage (%)

Less than 10,000 10.3%

10,000 – 25,000 6.9%

25,000 – 50,000 20.7%

50,000 – 75,000 3.4%

75,000 – 100,000 6.9%

100,000 – 250,000 34.5%

250,000 – 500,000 6.9%

500,000 – 750,000 6.9%

750,000 – 1,000,000 0%

More than 1,000,000 3.4%

How many home-delivered meals do you serve per year?

Less than 10,00010,000 - 25,00025,000 - 50,00050,000 - 75,00075,000 - 100,000100,000 - 250,000250,000 - 500,000500,000 - 750,000

Home-Delivered Meals

# of Sites

1 Site2 to 1011 to 2021 to 3031+

5.3%

68.4%

15.8%

Do you offer a meal choice for HDM clients?* 50%Yes *50% No

If yes, how often do you offer a meal choice?* 43% - Daily * 14% - Weekly * 7% - Monthly* 35% - Other

Other options: * Specialty (medical) diets only* Choice of hot entrée each day* Choice of 1 or 2 meals each day

You offer 1 to 8 choices a day, including: * General choice, renal, ADA, allergy restricted, puree / chopped, medication interactions, and variations to the primary menu

Need advice? (Daily choice experts): * Carter Burden Luncheon Club * FM-JD MOW * MOW – Chemung County* MOW – Staten Island * MOW – Syracuse * Queens Community House * Stanley Isaacs Neighborhood Center

(70 sites)

Congregate Annual Meal Counts

Congregate Per Year


Zero / N/A 35.7%

Less than 10,000 10.7%

10,000 – 25,000 7.1%

25,000 – 50,000 28.6%

50,000 – 75,000 10.7%

75,000 – 100,000 0%

100,000 – 250,000 0%

250,000 – 500,000 3.6%

500,000 – 750,000 0%

750,000 – 1,000,000

3.6%

How many congregate meals do you serve each year?

N/A / ZeroLess than 10,00010,000 - 25,00025,000 - 50,00050,000 - 75,00075,000 - 100,000100,000 - 250,000250,000 - 500,000500,000 - 750,000

Congregate MealsDo you offer a meal choice for Congregate clients?* 29%Yes *71% No

If yes, how often do you offer a meal choice?* 100% - Daily

If you offer choice, you offer 1 to 3 choices a day.

Need advice? (Daily choice experts): * Carter Burden Luncheon Club* Stanley Isaacs Neighborhood Center * Ridgewood Older Adult Center

# of Sites

01 to 56 to 1011 to 2021+

(45 sites)

50%30%

10%

5%

Post-presentation note: * CityMeals can connect you with any of these partners

Meal trends – by the numbersHDM

referrals vs. last year

HDM actual counts vs. last year

Down >5% 29% 29%

Down 3 – 5%

0% 0%

Down < 3% 7% 7%

Flat 14% 14%

Up <3% 7% 7%

Up 3 – 5% 0% 7%

Up >5% 43% 35%

Congregate counts vs. last year

Percentage responding (%)

Down >5% 57%

Down 3 – 5% 0%

Down < 3% 0%

Flat 29%

Up <3% 14%

Up 3 – 5% 0%

Up >5% 0%

How Many Per Unit

One MealTwo MealsOther

40.0%

26.0%

33.0%

OTHER:* One or two meal options * Seven per person* Mixed (some one, some two)* One hot weekdays, one hot / one cold weekends; differs by location / program* Differs by county (1, 2) * One hot, optional frozen* Client has choice between one and two

HDM

Zero / N/A

1 Meal

Two Meals

Other

Congregate

34.6%

61.5%

3.8%

0%

OTHER:* One meal on MTW, one meal and take home meal on RF

Meal Production and Monitoring

How often does your govern-ment partner (county, AAA,

state, etc.) monitor operations in your kitchen?

Daily

Multiple times each week

Weekly

Bi-weekly

Monthly

Quarterly

Annually

No monitoring takes place

How are your meals produced?

We own our own kitchen and use a caterer

We own our own kitchen and are self-operational

We rent a kitchen and use a caterer

We rent a kitchen and are self-oper-ational

We purchase meals from another orga-nization / vendor / caterer

25.9%

40.7%

14.8%

18.5%

Other: 3% own equipment / donated kitchen

50.0%

11.5%

19.2%

3.8% 3.8%

11.5%

Our special diets…

Diabe

tic /

calo

rie-c

ontro

lled

Renal

Bland

Groun

d

Cardi

ac

Glute

n-fre

e

Veget

aria

n

Pure

e

Koshe

r

Allerg

y sp

ecifi

c

None

/ N/A

Other

(ple

ase

spec

ify)

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

What special diets do you offer? (check all that apply)

Other diets: * Low sodium (2) * Reduced lactose* Fish allergies * Accommodate allergies* Lactose free * Meat diced* Specialized upon physician request

Special diet expansionAre you planning to add any special diets?

* 9% Yes * 59% No * 32% Unsure

% who are addingRenal

Bland

Cardiac

Gluten-free

Vegetarian

Puree

Allergy-specific

33%

25%

8%

8% 8%

8%

8%

When are you adding your new diet(s)?

* 8% By year-end

* 92% Unsure

More than just a meal!

Ancillary Services (check all that apply) Other Services % Who Have

None / N/A 9.1%

Home medicine 0%

Call assurance 31.8%

Transportation 27.3%

Home health care aids 4.5%

Social Work services 54.5%

Nutrition counseling / ed. 72.7%

Nutrition assessment 50%

“AniMeals” (pet food) 37.5%

Book program 18.8%

Audio books 12.5%

Cards and tray favors 31.3%

Phone tree (socialization) 6.3%

Birthday gift / cake 62.5%

Other 40%

OTHER:* Case Management* Friendly Visits* Referrals* Recreational / wellness activities* Monthly drivers education (AARP)* EBI AAA programs and screenings* RN assessments* Warmest wishes bag in winter* New clients – free book “Rich in Years”

Weekend MealsDo you provide weekend meals?

* 82% Yes * 18% No

Who receives weekend meals?

All clients

Our most vulnerable clients as assessed by staff

Clients who request them

Other (please specify)0%

22%

17%

61%

“Blizzard Boxes”100% of us offer “blizzard boxes” to clients in advance of inclement weather.

How many times per year do you dis-tribute "blizzard boxes"?

Once per year

Twice per year

As many times as needed

Other (please specify)50%

14%

5%

31%

Who receives blizzard boxes?* 72% All clients* 18% Vulnerable clients (staff assessed) * 0% Client choice* 9% Other

Other: * Government contracted clients* WIN clients

More about MOWs…

Do you sell frozen meals to the public or at your congregate site?* 96% No* 4% Yes, at congregate only

Need advice? * Carter Burden Luncheon Club

Do you provide a supplemental nutrition program (such as Boost or Ensure)? * 82% No* 18% Yes

Need advice? * FM-JD MOW* Jewish Community Council of Canarsie* MOW – Syracuse* MOW – Western NY

Do you provide a mobile food pantry? * 100% No* 0% Yes

Post-presentation note: * CityMeals does have a mobile food pantry

Diversifying Funds, Developing New Business

Meal Costs & Fee-For-ServiceSingle Meal Cost

(FOOD / PRODUCTION ONLY)


Under $2.50 33%

$2.50 - $3 11%

$3 - $3.50 44%

$3.50 - $4 0%

$4 - $4.50 0%

$4.50 + 11%

Single Meal Cost (TOTAL COST)


Under $4 11%

$4 - $4.50 11%

$4.50 - $5 22%

$5 - $5.50 0%

$5.50 - $6 11%

$6 - $6.50 11%

$6.50 + 33%

Do you have a fee-for-service program?* 43.5% Yes *43.5% No *10% Unsure

What do you charge for a fee-for-service meal? * 22% charge < $4 * 33% charge $4.75 - $5.50 * 44% charge $6+

MLTCs and Other Business Opportunities

MLTC Contracts Response Percentage (%)

Zero / N/A 42.9%

1 - 3 23.8%

4 - 7 23.8%

8 – 10 4.8%

11+ 4.8%

Need advice? (8+ contracts):* MOW-Western NY* Senior Services of Albany

Pursue new business?


Yes 39.1%

No 60.9%

Other contracts?


0 69.9%

1 - 3 17.3%

4+ 13%

Need advice? (4+ contracts): * MOW – Cattaraugus County* MOW – Western NY * Senior Services of Albany* Stanley Isaacs Neighborhood Center

Readmission prevention programsDo you do a readmission prevention program

with any area hospitals? * 14% Yes * 86% No

How long have you been doing this program? * 1 response - 6 months* 1 response - 2 years* 1 response - Depending on client’s situation

How is this program funded?* Grant* United Way grant* Was through CMS* Now looking at DSRIP for possible funding

Need advice? (Readmission program experts): * Open Door Senior Center* MOW – Cattaraugus County* Senior Services of Albany

How we fundraise…

Dir

ect

mail

Sm

all s

peci

al ev...

Larg

e s

cale

sp...

Gra

nts

(all t

ypes)

Online g

ivin

g

Legacy

giv

ing

Tra

dit

ional adv...

Online c

am

paig

...

Oth

er

(ple

ase

s...0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

What type of fundraising do you do? (check all that apply)

Sm

all s

peci

al

even

ts

Gra

nts

(all

type

s)

Lega

cy g

ivin

g

Kic

ksta

rter

, Y

ouG

ive,

etc

.

Other: * MOW / Friends of Aging campaign with local foundation* Memorial gifts* Capital campaign

Common priorities, helping each other

Priorities and areas I need help…MY HIGHEST PRIORITIES

1. Securing funding

2. Finding and keeping qualified staff

3. Volunteer recruitment

4. Changing needs / desires of seniors

5. Government relations

6. Program awareness

7. Program growth (too slow)

8. Program growth (too fast)

9. Developing new business

10. Board relations

11. Volunteer retention

I NEED HELP WITH…

1. Grant seeking and writing

2. Working with MLTCs

3. Developing a business plan

4. Board relations

5. Volunteer recruitment

6. Securing new business and sales process

7. Budgeting and financial matters

8. Working with government partners

9. Dietary guidelines and best practices

10. Redesigning congregate to meet the changing needs of seniors

Trends & Take-Aways

* We have tremendous diversity across programs

* Most of us are looking for ways to find more secure funding, develop new business and collaborate with

others (e.g., MLTCs)

* Every issue or opportunity that you face, you have a colleague in the state who has already conquered it!

*Use your colleagues as resources and sounding boards!

Questions?

Tara A. EllisPresident and CEOMeals on Wheels for WNY 716-822-2002 ext. [email protected]

Rachel LeidenfrostChief Communications OfficerMeals on Wheels for WNY716-822-2002 ext. [email protected]

survey results nys meals on wheels commonalities, differences, strengths and opportunities prepared...

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