susan king - anglicare sydney: meeting the immediate needs of vulnerable communities

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MEETING THE NEEDS OF VULNERABLE COMMUNITIES Juggling essentials: housing, food and energy? Sue King: ANGLICARE Sydney

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Sue King, Research and Policy Manager, Anglicare Sydney delivered this presentation at the 2014 National Emergency Relief Summit in Sydney/Australia. The two day conference assessed the current systems around service delivery and the challenges that arise around services dedicated to providing material and financial aid, employment, food, housing, addiction relief, transport help and domestic violence support. For more information about the event, please visit the conference website http://www.informa.com.au/emergencyreliefconference

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Page 1: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

MEETING THE NEEDS OF VULNERABLE COMMUNITIES

Juggling essentials: housing, food and energy? Sue King: ANGLICARE Sydney

Page 2: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Choices

Housing

Food Heating

and Cooking

Housing insecurity and rental stress

Food Insecurity

Rising energy prices

Page 3: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 1: Housing

Boarding houses, refuges, on the street, in cars,

squats, hotel/motels or couch surfing with relatives and friends.

Source: ANGLICARE Sydney ER database, Percentages based on 32,311 cases

Tenure type Percentage

Private Rental 37%

Public Rental 39%

Home Owner 4%

Home being purchased 5%

Insecure Housing 15%

Other 0%

Total 100%

Page 4: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 1: Housing

of the 12,880 properties available for private rental in Greater Sydney on 13 – 14 April, only 23 properties were affordable and appropriate for households on income support payments without placing them in rental stress.

The report found there were no suitable properties for single people on Youth Allowance or Newstart.

Page 5: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 1: Housing

There were few suitable properties available for other household types, including:

singles on the Aged Pension (5 properties) single parents on the Parenting Payment with two children (2

properties)

couples with children on Newstart (2 properties) and people on Disability Support (2 properties).

Couples receiving the Aged Pension had the greatest number of

suitable properties available to them – 19 across Sydney.

Page 6: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 1: Housing

In our ER data we have found that 54% of our clients experience rental stress where they spend more than 30% of their income on rent.

Disturbingly one in three (32%) spend more than 45% of their household income on rent.

Page 7: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Choices

Housing Insecure

Food Heating

and Cooking

Housing insecurity and rental stress

Food Insecurity

Rising utility prices

Page 8: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 2: Food

Food insecurity occurs when people do not have access to readily available, safe and nutritious food.

In March 2012 a national network of Anglicare agencies participated in a joint research study, deploying an internationally recognised survey tool, the Household Food Security Survey Module (HFSSM) originating from the US.

Over a six week period, a total of 590 people accessing emergency relief services were interviewed at 63 sites in all states.

Page 9: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 2: Food

The overwhelming majority of adult respondents (96%) experienced some form of food insecurity

three out of four of all respondents (76%) were severely food insecure.

Between one-third and a half of respondents were experiencing food insecurity almost every week.

The most intense levels of food insecurity were experienced by nearly a third of the sample (31%), was severely food insecure almost every week.

Page 10: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 2: Food

For adults in these households there was anxiety about running out of food (83%) and

For three out of four adults (76%) this was a lived experience since they had run out of food in the last three months and could not afford to buy more.

As a result a number of adults (73%) were cutting the size of their meals or skipping meals (62%).

For 61% of adults there was hunger and one in three adults (37%) regularly did not eat for a whole day.

Page 11: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 2: Food and children

The majority of households had to compromise the quality of their children’s food, with 85% feeding children only a few kinds of low cost food and 78% limiting the variety of food their children ate.

In over half the households (52%) children were not eating enough and in 39% of households children were reported as going hungry

Page 12: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 2: Food and children

46% of households with children had to cut their children’s meal portions and in 24% of households with children the children had to skip a meal at least once.

In 10% of households with children, the children had gone an entire day without eating in the last three months. In 7.3% of households with children this occurred either weekly or some weeks but not every week.

Page 13: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

The school wants to know why the kids are hungry...It’s embarrassing. He’s come home with black eyes 'cos

he's the poor kid.

It doesn’t really affect me. I don’t

worry if I don’t eat – I just worry if the

kids don’t eat.

Sometimes my daughter will come home from school

and want to have her friends over but I can't feed them

snacks

the kids would drive me up the

wall 'cos they're

starving!.

Page 14: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Choices

Housing Insecure

Food Heating

and Cooking

Housing insecurity, homelessness and rental affordability

Food Insecurity

Rising utility prices

Page 15: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 3: Utilities – why an issue? For low income households energy costs

represent a higher proportion of income than for other Australians

difficulty in reducing their carbon footprint if they have large families or have someone in the household with a disability.

Inadequacy of income can make electricity appear to be a discretionary item – like food

Page 16: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Essential Item 3: Utilities – why an issue?

Electricity tariffs and their significant rise over the last four years have made energy for some households largely unaffordable

Poor quality housing stock can result in less

efficient energy usage among low income households

Energy efficient white goods are often expensive

and households cannot afford to replace older less efficient appliances

Page 17: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities
Page 18: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities
Page 19: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

What are the linkages?

The common thread linking the ability to afford adequate housing, appropriate food and access to suitable utilities is that of low income.

If households have low incomes, then they will be struggling in the rental market experiencing rental stress and spending more and more of their income to sustain tenancy. This leaves less discretionary income for food and electricity since shelter has priority.

Page 20: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Low income is a common factor between housing insecurity, food insecurity and unaffordable utilities

Household Type

Total

Income before Rent

Disposable income at

30%

Rental Snapshot

Properties available

Disposable income at

45%

Rental Snapshot

Properties available

Change to Disposable

Income

Couple, 2 children, Newstart

$737 $516 14 $405 462 -$111

Single, 2 children, one less than 8, Single

Parenting Payment $656 $459 4 $361 265 -$98

Single, one child over 8 $476 $333 0 $262 10 -$71

Single person on Newstart

$310 $217 0 $171 5 -$47

Page 21: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Low income

Housing Insecure

Food insecure

Lack of utilities

Page 22: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Solutions from a service perspective

establishing a comprehensive data capture across all our sites

Using dedicated research to interrogate this data to give us clear and effective advocacy

Shifting to case management to deal with more complex cases

Developing an integrated service delivery model to streamline service delivery.

Page 23: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Solutions from a service perspective : ISD

Emergency Relief (Liverpool) No Interest Loan Scheme (NILS) – Liverpool

office Family Support– Sadleir office Financial Counselling – including advocacy and

support for dealing with credit card and debt issues – Liverpool office

Step Up– Liverpool office

Page 24: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Liverpool Site

Sadleir Site

Family Services

ER

NILS

Step Up

Financial counselling

Page 25: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities
Page 26: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Does ISD work? For clients?

Data item Not at all A little bit Quite a bit A lot

Stressed Before 2% 18% 8% 71%

After 24% 58% 12% 6%

Aware of my options Before 52% 26% 9% 13%

After 0% 12% 28% 60%

Able to cope if problems arise Before 28% 51% 13% 9%

After 2% 14% 33% 51%

Confident about parenting Before 9% 39% 24% 28%

After 2% 4% 30% 64%

Hopeful about the future Before 19% 43% 9% 23%

After 4% 6% 20% 68%

Page 27: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Does ISD work? For staff? In your opinion, have the following practices changed since the introduction of ISD?

Much more often

More often

No real change

Less often

Much less

often

Response Count

Staff respond to the client’s needs even when the need isn’t directly related to their role

7 3 2 0 0 12

Staff help clients out beyond the first problems presented

8 4 0 0 0 12

Staff ‘pass the buck’ to other staff 1 0 2 4 5 12

Staff have sufficient time to listen to clients and to understand their needs

4 5 3 0 0 12

Staff say ‘I’ll find out’ rather than ‘I don’t know’

5 7 0 0 0 12

Staff see clients as people rather than problems

4 4 3 1 0 12

Staff are careful not to reinforce dependent relationships between clients and other programs in ISD

2 7 3 0 0 12

Page 28: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

Low income

Poor housing

Food insecure

Lack of utilities

Page 29: Susan King - Anglicare Sydney: Meeting the immediate needs of vulnerable communities

CONCLUSION

Learn

Share

Collaborate

Innovate

Improve

Build