susan king - anglicare sydney: meeting the immediate needs of vulnerable communities
DESCRIPTION
Sue King, Research and Policy Manager, Anglicare Sydney delivered this presentation at the 2014 National Emergency Relief Summit in Sydney/Australia. The two day conference assessed the current systems around service delivery and the challenges that arise around services dedicated to providing material and financial aid, employment, food, housing, addiction relief, transport help and domestic violence support. For more information about the event, please visit the conference website http://www.informa.com.au/emergencyreliefconferenceTRANSCRIPT
MEETING THE NEEDS OF VULNERABLE COMMUNITIES
Juggling essentials: housing, food and energy? Sue King: ANGLICARE Sydney
Essential Choices
Housing
Food Heating
and Cooking
Housing insecurity and rental stress
Food Insecurity
Rising energy prices
Essential Item 1: Housing
Boarding houses, refuges, on the street, in cars,
squats, hotel/motels or couch surfing with relatives and friends.
Source: ANGLICARE Sydney ER database, Percentages based on 32,311 cases
Tenure type Percentage
Private Rental 37%
Public Rental 39%
Home Owner 4%
Home being purchased 5%
Insecure Housing 15%
Other 0%
Total 100%
Essential Item 1: Housing
of the 12,880 properties available for private rental in Greater Sydney on 13 – 14 April, only 23 properties were affordable and appropriate for households on income support payments without placing them in rental stress.
The report found there were no suitable properties for single people on Youth Allowance or Newstart.
Essential Item 1: Housing
There were few suitable properties available for other household types, including:
singles on the Aged Pension (5 properties) single parents on the Parenting Payment with two children (2
properties)
couples with children on Newstart (2 properties) and people on Disability Support (2 properties).
Couples receiving the Aged Pension had the greatest number of
suitable properties available to them – 19 across Sydney.
Essential Item 1: Housing
In our ER data we have found that 54% of our clients experience rental stress where they spend more than 30% of their income on rent.
Disturbingly one in three (32%) spend more than 45% of their household income on rent.
Essential Choices
Housing Insecure
Food Heating
and Cooking
Housing insecurity and rental stress
Food Insecurity
Rising utility prices
Essential Item 2: Food
Food insecurity occurs when people do not have access to readily available, safe and nutritious food.
In March 2012 a national network of Anglicare agencies participated in a joint research study, deploying an internationally recognised survey tool, the Household Food Security Survey Module (HFSSM) originating from the US.
Over a six week period, a total of 590 people accessing emergency relief services were interviewed at 63 sites in all states.
Essential Item 2: Food
The overwhelming majority of adult respondents (96%) experienced some form of food insecurity
three out of four of all respondents (76%) were severely food insecure.
Between one-third and a half of respondents were experiencing food insecurity almost every week.
The most intense levels of food insecurity were experienced by nearly a third of the sample (31%), was severely food insecure almost every week.
Essential Item 2: Food
For adults in these households there was anxiety about running out of food (83%) and
For three out of four adults (76%) this was a lived experience since they had run out of food in the last three months and could not afford to buy more.
As a result a number of adults (73%) were cutting the size of their meals or skipping meals (62%).
For 61% of adults there was hunger and one in three adults (37%) regularly did not eat for a whole day.
Essential Item 2: Food and children
The majority of households had to compromise the quality of their children’s food, with 85% feeding children only a few kinds of low cost food and 78% limiting the variety of food their children ate.
In over half the households (52%) children were not eating enough and in 39% of households children were reported as going hungry
Essential Item 2: Food and children
46% of households with children had to cut their children’s meal portions and in 24% of households with children the children had to skip a meal at least once.
In 10% of households with children, the children had gone an entire day without eating in the last three months. In 7.3% of households with children this occurred either weekly or some weeks but not every week.
The school wants to know why the kids are hungry...It’s embarrassing. He’s come home with black eyes 'cos
he's the poor kid.
It doesn’t really affect me. I don’t
worry if I don’t eat – I just worry if the
kids don’t eat.
Sometimes my daughter will come home from school
and want to have her friends over but I can't feed them
snacks
the kids would drive me up the
wall 'cos they're
starving!.
Essential Choices
Housing Insecure
Food Heating
and Cooking
Housing insecurity, homelessness and rental affordability
Food Insecurity
Rising utility prices
Essential Item 3: Utilities – why an issue? For low income households energy costs
represent a higher proportion of income than for other Australians
difficulty in reducing their carbon footprint if they have large families or have someone in the household with a disability.
Inadequacy of income can make electricity appear to be a discretionary item – like food
Essential Item 3: Utilities – why an issue?
Electricity tariffs and their significant rise over the last four years have made energy for some households largely unaffordable
Poor quality housing stock can result in less
efficient energy usage among low income households
Energy efficient white goods are often expensive
and households cannot afford to replace older less efficient appliances
What are the linkages?
The common thread linking the ability to afford adequate housing, appropriate food and access to suitable utilities is that of low income.
If households have low incomes, then they will be struggling in the rental market experiencing rental stress and spending more and more of their income to sustain tenancy. This leaves less discretionary income for food and electricity since shelter has priority.
Low income is a common factor between housing insecurity, food insecurity and unaffordable utilities
Household Type
Total
Income before Rent
Disposable income at
30%
Rental Snapshot
Properties available
Disposable income at
45%
Rental Snapshot
Properties available
Change to Disposable
Income
Couple, 2 children, Newstart
$737 $516 14 $405 462 -$111
Single, 2 children, one less than 8, Single
Parenting Payment $656 $459 4 $361 265 -$98
Single, one child over 8 $476 $333 0 $262 10 -$71
Single person on Newstart
$310 $217 0 $171 5 -$47
Low income
Housing Insecure
Food insecure
Lack of utilities
Solutions from a service perspective
establishing a comprehensive data capture across all our sites
Using dedicated research to interrogate this data to give us clear and effective advocacy
Shifting to case management to deal with more complex cases
Developing an integrated service delivery model to streamline service delivery.
Solutions from a service perspective : ISD
Emergency Relief (Liverpool) No Interest Loan Scheme (NILS) – Liverpool
office Family Support– Sadleir office Financial Counselling – including advocacy and
support for dealing with credit card and debt issues – Liverpool office
Step Up– Liverpool office
Liverpool Site
Sadleir Site
Family Services
ER
NILS
Step Up
Financial counselling
Does ISD work? For clients?
Data item Not at all A little bit Quite a bit A lot
Stressed Before 2% 18% 8% 71%
After 24% 58% 12% 6%
Aware of my options Before 52% 26% 9% 13%
After 0% 12% 28% 60%
Able to cope if problems arise Before 28% 51% 13% 9%
After 2% 14% 33% 51%
Confident about parenting Before 9% 39% 24% 28%
After 2% 4% 30% 64%
Hopeful about the future Before 19% 43% 9% 23%
After 4% 6% 20% 68%
Does ISD work? For staff? In your opinion, have the following practices changed since the introduction of ISD?
Much more often
More often
No real change
Less often
Much less
often
Response Count
Staff respond to the client’s needs even when the need isn’t directly related to their role
7 3 2 0 0 12
Staff help clients out beyond the first problems presented
8 4 0 0 0 12
Staff ‘pass the buck’ to other staff 1 0 2 4 5 12
Staff have sufficient time to listen to clients and to understand their needs
4 5 3 0 0 12
Staff say ‘I’ll find out’ rather than ‘I don’t know’
5 7 0 0 0 12
Staff see clients as people rather than problems
4 4 3 1 0 12
Staff are careful not to reinforce dependent relationships between clients and other programs in ISD
2 7 3 0 0 12
Low income
Poor housing
Food insecure
Lack of utilities
CONCLUSION
Learn
Share
Collaborate
Innovate
Improve
Build