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Sustainability Report 2012
Contents
Introduction ...................................................................................................... 3
Environment ..................................................................................................... 5
Environmental Policy .......................................................................................5
Environmental Achievements 2012 .................................................................. 5
Environmental Plan for 2013 ..........................................................................10
Occupational Health and Safety.....................................................................13
Occupational Health and Safety Policy ..........................................................13
OH&S Initiatives in 2012 ................................................................................13
OH&S Plan for 2013 ......................................................................................16
Organisational Development ..........................................................................18
WE Project Initiatives in 2012 ........................................................................18
WE Project for 2013 .......................................................................................19
Corporate Social Responsibility .....................................................................21
CSR Initiatives in 2012 ...................................................................................21
CSR Plan for 2013 .........................................................................................23
Sustainable Purchase & Supply Chain Engagement .....................................25
Sustainable Purchase & Supply Chain Engagement Action Plan 2013 .........26
Attachment 1 ..................................................................................................28
Clean Air Charter - Commitment of CPCS ......................................................................... 28
Attachment 2 ..................................................................................................30
Occupational Health and Safety Policy ............................................................................... 30
Attachment 3 ..................................................................................................32
Business Partnerships Policy .............................................................................................. 32
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Introduction
CPCS recognize the significant impact that catering operations can have on the
environment. As a responsible airline caterer, we undertake to ensure that our
activities comply with environmental regulations; we also ensure that our facilities
meet all the standards as set by the International Air Transport Association (IATA)
and the Hazard Analysis and Critical Control Points (HACCP) concept developed
and administered by the International Flight Catering Association (IFCA) /
International Flight Safety Association (IFSA).
In 2012, we continued to play a significant role in providing healthy and
sustainable food solutions to our customers. We reviewed our green targets
periodically to ensure it aligns with the company‟s sustainability goals.
Green targets highlights:
1. Energy and carbon: Minimize energy consumption through efficient
administration, equipment selection, usage and disposal, food storage,
preparation and cooking.
2. Waste: Where there is unavoidable food waste that we are unable to reuse, it
will be collected daily and sent to a local farm for making animal feed. In
addition, we ensure that dry waste (e.g. cardboard, paper, metal, plastic,
glass, etc.) is also being recycled.
3. Procurement: Make procurement decisions that take into account social and
environmental factors whilst achieving best value for money, by selecting and
engaging with suppliers. Provide healthy and sustainable options for our
customers. Use fish from sustainable sources and avoid using unsustainable
seafood.
4. Staff education and communication: Enhancing staff awareness through
environmental activities and awareness campaigns.
In our journey of business excellence, we are committed to increasing our
stakeholder value. Our vision to be the most valued catering service partner in
Asia; we focus on quality and creativity to support our customers in achieving their
ultimate goals. This Sustainability Report provides an overview of Cathay Pacific
Catering Service (H.K.) Limited‟s initiatives with regards to the environment,
occupational health and safety, employees, communities and sustainable
purchase plan during 2012. It also outlines our targets for 2013.
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Environment
Environmental Policy
CPCS is environmentally responsible by minimising the impact on the
environment whilst conducting its business.
Environmental Achievements 2012
One of the environmental priorities at CPCS is to encourage the creation of a
„Green‟ work-place. We proactively look for ways to reduce energy
consumptions, carbon footprints and encourage our staff to take part in
environmental activities. Summarised below is a review of the highlights of
actions achieved in 2012.
1. Installation of Plastic Curtain
1,000 square meter Outbound cold rooms
has been installed with plastic curtain to
reduce energy consumption by 1~2 0C and
reduces 20 tons of carbon emission.
2. Using Gas As Boilers Fuel
Using gas as boiler fuel instead of diesel can reduce 1,600 tons carbon dioxide
emission annually.
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3. Reducing Food Waste
Reducing food waste is one of the biggest challenges for an in-flight catering
facility. Apart from donating leftovers and end cuts to a local pig farm, selling end
cuts of fruits to suppliers in previous years helps reducing food waste to
some extent. In 2011, we have joined a recycling program with Airport Authority
to extend our food waste donation of our canteen leftovers and fruit peels to a
local recycler to further process the waste to fish feed.
4. Recycling of Glass Bottles
Other than aluminum cans, plastic cups and bottles, returned empty wine
bottles are also collected for the purpose of recycling. All wine bottles are
recycled into environmental bricks.
5. Ecological Tour
Two events were organised for staff and families in 2012. One was a Hiking and
Fishing activities held in April at Tung Lung Island and High Island. We had fun
with fishing and also enjoyed the sight of natural scene. It was a great opportunity
to admire the famous “Toad-liked stone” which is naturally formed and the ancient
stone carve.
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Another event was held in September. It was a Kam Pok “BiciLine” Eco-Tour
organized for staff and families to visit Kam Tin and Pok Wai. It was also a great
opportunity for staff to experience and understand the ancestral culture and its
natural resources.
6. Energy Saving Logo Design Competition
An Energy Saving Logo Design Competition was held in October and the
objective of this campaign is to create staff awareness on energy saving and
water saving.
Below is one of the winner‟s design.
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7. Environmental Awards and Participation
CPCS is committed to the 4Rs of waste management - Reduce, Re-use,
Recycle and Replace evidenced by our achievement of the Class of
Excellence Wastewi$e Label.
CPCS devotes considerable effort to adopt best practices for protecting the
environment by continuous participation in environmental practices such as:
1) Clean Air Charter - Certification 2009. Organised by
Hong Kong General Chamber of Commerce
2) Earth Hour - organized by WWF
3) WasteWi$e Label 2011 / 2012 (Class of Excellence) -
organised by Hong Kong Awards for Environmental
Excellence.
4) ISO 14001 accreditation since 1996
- certified by DNV.
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5) CPCS has joined the Hong Kong Airport Authority Carbon Reduction Pledge
to reduce airport-wide carbon emissions by 25% per workload unit by 2015
from 2008 levels.
6) Indoor Air Quality Scheme - Class of Good
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Environmental Plan for 2013
1. Air quality Improvement
CPCS will continue to commit to Clear Air Charter actions by
Purchasing of high-loaders equipped with Euro 5 or higher emission control
standards and
Conducting cleaning of the entire air ventilation system in the company on
a regular basis and
Assessing the air quality of offices on a yearly basis in accordance with the
Indoor Air Quality requirements.
2. Cold Room Condenser Replacement
CPCS replaced 6% cold room condensers to improve heat exchange efficiency
and energy saving and will continue to replace 54% aging condenser by first
quarter 2014. 60 tons of CO2 emission will be reduced per annum.
3. LED lightings Instalment
CPCS installed 449 LED light tubes instead of
T8 light tubes on 1/F new ware wash area. 29
Tons of CO2 is reduced per annum.
9 Watt LED exit light is used to replace 40 Watt tungsten light bulb for the cold
room exit light electricity saving. 21,700 kWh electricity is reduced per
annum.
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4. Company Logo Turning Off
The lit company logos are turned off at 1 am everyday to reduce 15,390 kWh
electricity per annum.
5. Temperature Control
The temperature at offices, changing rooms, canteen and warehouse is set at
1-20 C higher to reduce electricity consumption.
6. Collection of Recyclable Materials
CPCS is studying the feasibility of donating inbound food items to food bank.
7. Environmental Awareness
To raise staff awareness on environmental issues, visits to organic farms and
eco-tours will be arranged in Autumn/Winter. „Green Living Tips‟ on saving
natural resources will also be posted onto notice boards and computer
wallpaper.
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Occupational Health and Safety
OH&S Policy
The OH & S Policy will be carried out at all areas at CPCS in a manner that
safeguards the health and safety of all our stakeholders wherever practicable.
Occupational Health & Safety Initiatives in 2012
1) In-house Stretching Exercise
We have started to do a stretching exercise in the Dishing and Tray Setting
sections of Production Department in early September 2012, which help to reduce
the number of sprain injury. The stretching exercises are scheduled at 07:00 and
16:00 in Dishing, 08:00, 09:00 and 17:00 in Tray Set for all staff before they start
their shift with a duration of 15 minutes. In late August, our Safety Team provided
training for a group of supervisors who will then be leading their team to do the
stretching exercise. The exercise is an easy one from head to waist and all
colleagues are happy with it.
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2) Safety Message Broadcasting System
In October 2012, one-minute safety message was broadcasted in the Production
area every hour with the purpose of reminding staff on preventing injury in working
area. For sample, if item is too heavy for you to handle alone, ask your colleague
to help you.
3) Safety Quiz Program
Safety Quiz Program was conducted with the Airport Authority in June 2012 and
10 of our operation colleagues have been awarded with souvenir.
4) Safety Guarding Enhancement
For the purpose of enhancing the safety level
of machinery, additional safety guard has been installed on some machines.
For example: additional guarding on the cutlery machine to avoid roll-in hazard.
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5) Safety Awards
Four colleagues in Operations Department
have received awards in the Safety
Recognition Award 2012/2013 organized by
the Airport Authority (AA). Moreover, AA also
represented Corporate Safety Performance
Award to CPCS in the ceremony for our outstanding safety performance.
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Occupational Health & Safety Plans in 2013
In addition to the above initiatives, the Safety Team will collaborate with relevant
departments to arrange the following activities in 2013:
1) Stretching exercise extension program
Apart from implementing stretching exercise at Dishing and Tray Setting sections,
we will extend it to more sections in Production Department to reduce possible
injury.
2) Safety Observation Award
A safety promotion program will take place to encourage and reward colleagues
who have performed safety working procedures at work and have prevented
accidents or injuries from happening
3) Ramp Safety Campaign
Enhance colleagues‟ safety driving awareness in the ramp area.
4) Enhance accident analysis with line departments
Comprehensive analysis on industrial accidents will be shared with departments.
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Organisational Development
WE Project Initiatives in 2012
In order to prepare people and rejuvenate the company culture to face
accelerating internal and external challenges, CPCS launched the
Organisation Development (OD) Project in 2010 and named it as “We Excel
Project”. The programme was implemented across the entire organisation in a
systematic approach to improve organisational effectiveness.
The programme:
Features the CPCS vision, mission and values (VMV) that drive
organisation behaviour,
Sets clear business direction, guides leadership and strategy and
Prescribes our culture and identity.
Below is a brief summary of the OD initiatives launched in 2012
(1) Communication
(2) CPCS‟ Values Promotion
(3) Staff Alignment Survey.
1. Communication / Team Building
Team Building workshop
“Teamwork” is one of the core values of CPCS and also the prime focus
of people and organisation development. A companywide team building
workshop was officially kicked off in the end 2011 preparing our focus
for the following year on “teamwork”. Over 1,300 colleagues participated
in the workshop.
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Focus Groups
Six Focus Group sessions were conducted to collect feedback from
colleagues on two themes: “teamwork” and “work process
improvement”.
2. CPCS’ Values Promotion
The Champion Group organised activities to promote our values:
Caring/Respect/Excellence/Adaptability/Teamwork/Ethics. The varieties of the
activities ranged from management team serving colleagues in the canteen
(Manager Service Day) and CPCS arranged cross departmental familiarisation
visits for 50 colleagues. In addition, CPCS conducted a game called
“Teamwork! Sure Win!” to promote the value “teamwork”.
3. Staff Alignment Survey
CPCS conducted its second staff alignment survey in October to collect
colleagues‟ feedback so that the company can take appropriate actions to
address the colleagues‟ concerns.
WE Project Plan for 2013
Building on the foundation laid in 2012, the focus of “WE Project” will be to identify
our competitive advantages with the main theme to promote one of our values:
“teamwork”.
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Corporate Social Responsibility
CPCS fosters good relationship with the community where we are in and
support its total growth with respect to people‟s culture and heritage.
CPCS has been awarded as a Caring Company since 2004.
CSR Initiatives in 2012
1. Community Service
CPCS‟ volunteer team was formed in 2005.
Currently, we have 60 members coming from different departments.
Our focus is to care and serve our neighbours in Tung Chung.
In 2012, the team participated in the Healthy Walk and Elderly Day Celebration
Function organized by the NGO of Tung Chung for deprived families and senior
living in Tung Chung.
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2. Cash and Food Donation/Sponsorship
We encourage colleagues to extend our care to those in need through making
donations and gifts.
In 2012, CPCS and staff members made proceeds/food donations to the following
institutes/events:
- HK Community Chest
- ORBIS
- UNICEF
- People‟s Food Bank
- Hong Kong Sheng Kung Hui Integrated Services
- Charity Golf Day
- HK Grand Prix Pedal Kart Race
- Ngong Ping 360 Charity Walk
- Airport visits of rehabilitation schools
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CSR Plan for 2013
In 2013, we will continuously work with NGOs in Tung Chung to provide volunteer
services in the community. In order to encourage colleagues to embrace the
caring culture, we will recruit more members to join the volunteer team to
participate in the community activities. We are committed to building a connected
community through care and love.
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Sustainable Purchase & Supply Chain Engagement
CPCS preaches to our supply chain on our conviction in sustainable
development. We favour suppliers who champion our sustainable
development principles.
Initiatives in 2012 and onwards
1. Research on Sustainable Seafood
Our purchasing team has been continuing to work with WWF to search for eligible
sources of sustainable seafood at viable costs. Initially, sources of haddock have
been found developable. We will continue to work on that.
2. Sourcing Environmental Products
The team has worked with CX to source biodegradable plastic wrapping film for
magazine wrapping. We were studying the film quality and verifying the
bio-degradability of the film.
3. Strengthen Customers’Buy-in for Sustainable Food Policy
The Swire Group issued the Sustainable Food Policy in Dec 2011. The policy
requires all operating companies to rule out the 7 unsustainable foods identified
in the policy, both for internal company functions and for business. Therefore, we
pro-actively plead to our airline customers to stay away from these 7
unsustainable food materials and offered them with attractive dish options as
alternatives.
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Action Plan for 2013
1. Renew Corporate Social Responsibility Code of Conduct for
Suppliers
We are renewing our Supplier Corporate Social Responsibility Code of Conduct
adopted in 2008. The goal is to make the coverage of our Code of Conduct
more comprehensive, and to encourage our supply chain not just to meet all
legal requirements, but also to exceed them.
2. Sourcing For Sustainable Products for Airline Customers
The price gap between the sustainable products and the standard products
remains significant. We will continue to communicate this to our supply chain, in
an effort to get their support to find us commercially viable options which we can
promote to our customers.
3. Promote Sustainable Products via our e-Shop business
With the prospects that the upscale pricing level of sustainable products will not
lower significantly shortly, we will strategically increase our focus on our e-shop
channels for the products, since our e-shop channel targets the high-end market
in which we believe is more open-minded to sustainable product options.
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Attachment 1
Clean Air Charter - the commitment of CPCS
1. Operate by a recognised world class standard on emission of air pollutants,
even if it is not required to do so here.
Commitment of CPCS: Diesel used by high-loaders and boilers are the
major sources of direct emissions produced by CPCS. Currently, all the
new high-loaders purchased comply with Euro 5 standard. All trucks
undergo regular checks to ensure the engine is operating normally to
prevent incomplete burning of fuel. Emissions from CPCS‟ boilers are
monitored to ensure the combustion is normal. CPCS only uses ultra-low
sulphur diesel.
2. Use continuous emission monitors (CEMs) at significant sources.
Commitment of CPCS: The exhaust fumes of high-loaders are being
checked during maintenance.
3. Publish information on energy and fuel use, as well as total emissions of air
pollutants annually and timely, if emissions are significant.
Commitment of CPCS: Our fuel consumption is reported in one of the
data that is being collected in CPCS including our sister companies in our
current EHS data collection regime.
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4. Undertake to adopt energy-efficient measures in their operations.
Commitment of CPCS: A number of projects have been done to reduce
energy consumption as well as fuel needed for our operations.
5. Share air quality of business with others.
Commitment of CPCS: We will share this information through CPCS
Annual Environmental Report.
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Attachment 2
Occupational Health and Safety Policy
The OH & S Policy will be carried out at all areas at CPCS in a manner that
safeguards the health and safety of all our stakeholders wherever practicable.
We will comply with applicable Hong Kong legislation as well as other
requirements to which the Company subscribes; every effort will be made to
achieve continuous performance improvement throughout our
operations.
OH&S considerations are integrated into the Company‟s business
processes and are given due weight with other business considerations.
The Management will provide full support to the Safety Committee in the
implementation of OH&S policies, rules and practices that are reasonably
practicable with emphasis on risk identification, risk assessment and risk
control.
We will have systems in place to educate and train employees regarding
their responsibilities in relation to OH&S. Line managers are responsible for
ensuring that employees and associates are competent in and aware of all
applicable OH & S practices.
We require all sub-contractors and suppliers working within our premises to
observe our safety practices.
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The SD Committee, which is chaired by our Chief Executive Officer, provides
management support as well as adequate financial and physical resources in
the implementation of this policy.
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Attachment 3
Business Partnerships Policy
CPCS preaches to our supply chain on our conviction in sustainable
development. We favour suppliers who champion our sustainable
development policy.
1. We identify the first layer key suppliers and communicate to them our
sustainable development policy and request for cooperation.
2. We conduct a survey to the first layer key suppliers on their compliance and
willingness to comply with our sustainable development policy.
3. We reflect the policy requirements in the supplier audits.
4. We evaluate the current performance of the first layer key suppliers as
reflected in the supplier audits and survey exercise.
5. Based on the evaluation results, we consider taking appropriate actions
accordingly.
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