sustainabledevelopment 1 environmental management & communication with stakeholders at at ricoh...
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1Sustainable Sustainable DevelopmentDevelopment
Environmental Management & Environmental Management & Communication with Stakeholders Communication with Stakeholders
At At Ricoh Group
Environmental Management & Environmental Management & Communication with Stakeholders Communication with Stakeholders
At At Ricoh Group
2 June, 2005Kenji Tanaka
General ManagerEnvironmental Sustainability Development Office
Corporate Environment DivisionRicoh Company, Ltd.
United Nations, Economic and Social CouncilUnited Nations, Economic and Social CouncilEconomic Commission For Europe Economic Commission For Europe Committee On Environmental PolicyCommittee On Environmental Policy
Working Group on Environmental Monitoring and AssessmentWorking Group on Environmental Monitoring and Assessment(Fifth Session, 2-3 June, 2005)(Fifth Session, 2-3 June, 2005)
5.30. final version
2Sustainable Sustainable DevelopmentDevelopment Ricoh Group
・Multifunction Equipments in both Black & White (B/W) and Full Color (F/C)
・ Laser printer in both B/W and F/C
1. Solutions Provider including manufacturing & marketing office equipment , founded in 1936.
2. Leading the sales of Digital Multi-functional Office Copier Sales in Europe, US, Asia/Pacific, and Japan
3. Consolidated in FY2004 as of 31 March, 2005
- Net Sales: \ 1,814,108 Million
(US$ 17.3 Billion)
- Net Income: \ 83,143 Million
(US$ 792 Million)
- Number of Employees: 75,000
- Number of group companies in consolidated financial statements : 381
Main ProductsMain Products
Copier-based networkabledigital systems that copy, print, fax & scan
US$=Japanese Yen 105
General InformationGeneral Information
3Sustainable Sustainable DevelopmentDevelopment
RICOHRICOHGROUPGROUP
Ricoh Group Brands
Ricoh Group markets products under 6 group brands shown to our customers worldwide.
4Sustainable Sustainable DevelopmentDevelopment
Ricoh Industrialde Mexico,S.A. de C.V.
Ricoh Electronics,Inc.
Gestetner(India)Limited
Ricoh Italia S.p.A.NRG Italia S.p.A.
Ricoh Australia Pty,Ltd.Hanimex Pty,Limited
Ricoh France S.A.NRG France S.A.Rex-Rotary S.A.
Ricoh Europe B.V.
Ricoh Nederland B.V.Ricoh Finance Nederland B.V.
NRG Benelux B.V.
Ricoh UK Products Ltd.
Ricoh UK Ltd.
NRG Group UK Limited
Ricoh Asia Pacific Pte. Ltd.
NRG Gestetner Ireland Limited
Lanier ItaIia, S.p.A
Ricoh Austria GmbH
Gestetner(Israel) Limited
NRG Gestetner South Africa(Pty)Ltd.
Ricoh España S.A.NRG GroupSpain S.A.
Ricoh Corporation
NRG Distribution Corporation
Savin Corporation
NRG Scandinavia A/S
Gestetner S.A. Gestetner do Brazil S.A.
Gestetner Colombia S.A.
Gestetner S.A.
Ricoh Canada Inc.
Ricoh Mexicana, S.A. de C.V.
Ricoh Deutschland GmbHNRG Deutschland GmbH
NRGInternational
Limited
Ricoh Electronic Technology LTD.(Beijing)
Ricoh Polska Sp.zo.o.
Mitsui-Ricoh CIS Ltd.
Ricoh Latin America, Inc.
-Main sales/service sites
Ricoh Electronics,Inc.Tustin Plant
Santa Ana PlantIrvine Plant
Ricoh Innovation,Inc.
Lanier de Guatemala,S.A. Lanier de EI Salvador,
S.A. de C.V.
Lanier de Panama,S.A.
Lanier de Costa Rica,S.A.
Number of countries and regions where the Ricoh Group engages in business activities: 44 countriesNumber of marketing/after-sales service companies: about 100Number of marketing/after-sales service bases: about 1,400Number of R&D and production bases: 44Number of the Group employees: 74,600 people*Branches + affiliates + after-sales service bases
GR Advanced Materials Ltd.Ricoh Wellingborough Products Ltd.
America’s Regional HeadquartersRicoh Finance Corporation
Lanier Worldwide,Inc.
Lanier Dominicana,S.A.
Ricoh Latin AmericaDistribution Center S.A.
Lanier Colombia,S.A.
NRG Group PLC
Lanier United Kingdom Ltd.
Ricoh European Digital Solution Center
Ricoh Finland Oy
Ricoh Industrie France S.A.
Lanier C.V.NRG Belgium S.A.Lanier Belgium N.V./S.A.
Ricoh Thailand Ltd.
Ricoh Philippines,Inc.
Taiwan Ricoh Co.,Ltd
Sindo Ricoh Co.,Ltd
Ricoh China Co., Ltd.
Ricoh Electronic Technology Ltd. (China)
Lanier(Australia)Pty.Ltd.
Ricoh New Zealand LimitedHanimex(NZ)Limited
NRG Svenska AB
Ricoh Norge A.S.
Lanier Deutschland GmbH& Co.KG
Lanier España S.A.
Shanghai Ricoh Facsimile Co.,Ltd.Ricoh International(Shanghai)Co.,Ltd.
Ricoh Eleme Office Machine(H.K.)Ltd.
Lanier(Schweiz) AG.
Ricoh Hungary Kft.
Ricoh Argentina S.A.
Lanier Puerto Rico,Inc.
Georgia Plant
Ricoh India Limited
Ricoh Malaysia Sdn. Bhd.
Ricoh Singapore Pte.Ltd.
Lanier BürosystemeGmbH&Co.KG
Lanier de Chile, S.A.
Asia Pacific Regional Headquarters
China Headquarters
Marketing and Other Operations R&D and Manufacturing Facilities
Ricoh Company,Ltd.Ricoh Group Headquarters
European Regional Headquarters
Ricoh Global Network: 381 companies
Ricoh CorporationOffice solutions and systems
Development Group
Gestetner Limitada
Ricoh South AmericaDistribution Center S.A.
Lanier Italia S.p.A.
Kulk & Kramaer Kantoorsystemen B.V.
Ricoh SoftwareTechnology(Shanghai)Co.,Ltd.
Ricoh International Logistics(H.K.)Ltd.
Ricoh Hong Kong Ltd.Ricoh Asia Industry Ltd.Ricoh Component(H.K.)Ltd.Gestetner China Ltd.Ricoh Elemex(H.K.)Ltd.
Ricoh Asia Industry(Shenzhen)Ltd.
Dongguan Ricoh Eleme Office Machine Co.,Ltd.
Ricoh Microelectronics(H.K.)Ltd.
Ricoh Dianzhuang (Shenzhen)Electronics Co.,Ltd.
Camera House LimitedViko New Zealand Limited
Rabbit Photo Holdings Ltd.
Midland Copying Consultants Limited
This is N.J. 州 (RC) (and this is Boston!)
5Sustainable Sustainable DevelopmentDevelopment
Ricoh Company,Ltd.(Ricoh Group Headquarters)
Ricoh Corporation(America’s Regional Headquarters)
Ricoh Europe B.V.(European Regional Headquarters)
Ricoh Asia Pacific Pte. Ltd.(Asia Pacific Regional Headquarters) Ricoh (China) Co., Ltd.
(China Headquarters)
Ricoh Global Network (Marketing and Other Operations)
6Sustainable Sustainable DevelopmentDevelopment
Shanghai Ricoh Facsimile Co., Ltd. Ricoh Electronics, Inc.
Ricoh UK Products Ltd.
Ricoh Industrie France S.A.
Ricoh Dianzhuang (Shenzhen) Elecronics Co., Ltd.Ricoh Innovations, Inc.
Ricoh Global Network (R&D and Manufacturing Facilities)
Ricoh Gotemba Plant
Ricoh Research and development Center
7Sustainable Sustainable DevelopmentDevelopment Ricoh’s Corporate & Management Philosophy
Corporate Philosophy
Management Philosophy
To constantly create new value for the world at the interface of people and information
To be a good global citizen with reliability and appeal
To think as an entrepreneurTo put ourselves in the other person’s placeTo find personal value in our work
Love your neighborLove your countryLove your work
Our Purpose
Our Goal
Our Principles
8Sustainable Sustainable DevelopmentDevelopmentSustainable Sustainable DevelopmentDevelopment
EnvironmentEnvironment
SocietySociety EconomyEconomy
Triple bottom lines
Sustainable developmentSustainable developmentSustainable developmentSustainable development
The basic concept of “Corporate Sustainability”
9Sustainable Sustainable DevelopmentDevelopmentInformation Disclosure ba
sed on Triple Bottom LinesEnvironmentalResponsibility
Financial Responsibility
Social Responsibility
Ricoh Group has three types of 2004 Sustainability Reports.
Distributed today
for this meeting
10Sustainable Sustainable DevelopmentDevelopment
Ricoh Group Environmental Principles
(Revised in October, 2004)
Basic PolicyAs a global citizen, Ricoh group is obligation-conscious of environmental conservation. Inaddition, we strive to honor our environmentalresponsibilities and concentrate group-wideefforts in environmental conservation activities,implementation of which we believe to be as significant as our business operations.
11Sustainable Sustainable DevelopmentDevelopment
Passive Passive StageStage
Pro-active Pro-active StageStage
ResponsibleResponsible StageStage
PurposeConcept
Activities
Tool
Outside Pressure・ Regulations・ Competition・ Customers
Mission as a global citizen・ Autonomous responsibility ・ Autonomous planning ・ Autonomous activity
Environmental conservation and profit generation are inseparable for continuance.
Passive activities following legal regulations, competition and customers
1.High goals reduce environmental impact proactively2.Raise awareness of all employees
Environmental conservation activities =QCD achievement activityEx) Reduce the number of parts Reduce the number of processes Improve the yield & working rates
1.ISO14000 series2.LCA (Environmental impact information system) 3.Environmental volunteer leader development system
1.Strategic management by objectives2. Environmental accounting
Three Steps toward Environmental ManagementThree Steps toward Environmental Management
ManagementDriven by others Conservation
We are in transition to this stage.
12Sustainable Sustainable DevelopmentDevelopment Ricoh’s Approach for Environmental ManagementRicoh’s Approach for Environmental Management
・ To continue effective environmental activities, integrate environmental activities into corporate management while improving economical value
・ To remain as a leading corporation in 21st century, respond to potential expectations of society for environmental responsibility
= Ricoh’s Approaches == Ricoh’s Approaches =1. Grasp of Environmental Impact and Its Reduction1. Grasp of Environmental Impact and Its Reduction
・ Environmental Management System (EMS)・ Environmental Management Information System
2. Grasp of Economical Rationale ・ Environmental Accounting 3. Incentives for Motivation3. Incentives for Motivation
・・ Strategic Management by Objectives (SMO) Strategic Management by Objectives (SMO) Environmental target is Environmental target is one of one of
business targets to achieve like revenue/profit and others.business targets to achieve like revenue/profit and others. 4. Improvement of Employee Awareness4. Improvement of Employee Awareness ・・ Environmental Education, Environmental Volunteer Activities, Acquisition of Environmental Education, Environmental Volunteer Activities, Acquisition of ISO14001 Certification, Activities toward Zero Waste ISO14001 Certification, Activities toward Zero Waste 5. Environmental Communication and Partnerships 5. Environmental Communication and Partnerships
・・ Sustainability Report,Sustainability Report, Home PageHome Page・・ Partnership with Customers (Disclosure of Product Information, Office SolutioPartnership with Customers (Disclosure of Product Information, Office Solutio
ns)ns) ・・ Partnership with Parts Manufactures Partnership with Parts Manufactures
・・ Environmental Social ContributionEnvironmental Social ContributionFor more detail, please refer to 2004 Sustainability Report distributed.
13Sustainable Sustainable DevelopmentDevelopment Ricoh Group EMSRicoh Group EMS
No. of sites with ISO14001 (As of April 15, 2003)
- Same understanding from the top management to all employees- Constructing Environmental Management Systems (EMS) in all business sites globally and acquisition of ISO14001 in all sites.
- First acquisition in Ricoh Gotemba plant in 1995 (ISO/DIS14001)
Production sites 21
Non-production 704
Total 890 sites 890 (100%)
JapanJapan
Production sites 21Other than JapanOther than Japan
Non-production 144144
Production or Non-production sitesRegionsRegions
No. of sites in Ricoh group
See Page 20 of Ricoh Group2004 Sustainability report.
14Sustainable Sustainable DevelopmentDevelopment EMS by Suppliers to Ricoh GroupEMS by Suppliers to Ricoh Group
326
204
168
66
58
65
125
34
21
21
0
0
1
0
0
0 50 100 150 200 250 300 350 400 450
Japan/Ricoh
Japan/Ricoh's Factories, etc.
China Region
American Region
European Region
Acquired ISO14001 Certified Ricoh Guidelines Not yet
79
203
329
391
87
Total in RegionTotal in Region
As of May 1, 2003
No. of EMS Established in Ricoh Group No. of EMS Established in Ricoh Group SuppliersSuppliers
See Page 25, 50-52 of Ricoh Group 2004 Sustainability report.
For green procurement guidelines, visit our H.P; http://www.ricoh.com/environment/guideline/index.html
15Sustainable Sustainable DevelopmentDevelopment Achieved Zero Waste to Landfill All Over the World Achieved Zero Waste to Landfill All Over the World
Ricoh UK Products Ltd.2001/09
Ricoh Industrie France S.A. 2000/06
Ricoh Electronics, Inc.California Mexico Georgia2001/03 2001/03 2000/12
Taiwan Ricoh Co., Ltd. 2003/03
Ricoh Asia Industry (Shenzhen) Ltd. 2002/03
Japan2001/03
Including all world manufacturing sites, 271 major sites have been in Zero Waste to landfill, as of March, 2005
Sample in Resource Conservation
See Page 57-60 of Ricoh Group2004 Sustainability report.
16Sustainable Sustainable DevelopmentDevelopment Achieved Zero Waste to Landfill in USAAchieved Zero Waste to Landfill in USA
Zero Waste to landfill in Ricoh Electronics, Inc.Zero Waste to landfill in Ricoh Electronics, Inc.
・ Difficult points in particular: Difference in culture and customs・ Pleasurable like a game・ Motivation All employees to be concerned
- Employee family photos are put on the panel of waste sorting area.- Family are watching employees’ activities (Georgia)
- Displaying declaration of commitment of all employees (California)
“Zero Hero” comes from Zeron Planet to promote environmental activities into space with supporting members (Georgia)
Activities of Zero Waste to landfill resulted in improving company competitiveness, for instance, a great time reduction for all employees to completely understand a top policy in addition to improvement of employee participation willingness and yield of production.
17Sustainable Sustainable DevelopmentDevelopment Chemical ManagementChemical Management
2002 2003 2004 2005 200614th Medium-term Management Plan14th Medium-term Management Plan 15th Medium-term Management Plan15th Medium-term Management Plan
Imp
lemen
tation
of E
uro
pean
Ro
HS
Directive : Ju
ly
New models launched or to be launched since January 2005 are in compliance with RoHS requirements. Current models in sale will be the same by June 2006.
New models launched or to be launched since January 2005 are in compliance with RoHS requirements. Current models in sale will be the same by June 2006.
Banned substances on use in RicohBanned substances on use in Ricoh
●Asbestos
● PCB
● PCN
● PCT
● Paraffin chloride
● HFCs, PFCs, SF6
●Ozone depleting substances
● TBTO
● TBT, TPT
Substances Phased Out in the 14th Medium-term
Management Plan of the Ricoh Group
RoHS Directive-controlled substances
● PVC
●●Mercury and its compoundsMercury and its compounds
● ● PBBPBB
● ● PBDEPBDE
●●Lead and its compoundsLead and its compounds
●●HexaHexavalent chromium and valent chromium and
its compoundsits compounds
●●Cadmium and its compoundsCadmium and its compounds
See Page 48-52 & 61-64 of Ricoh Group 2004 Sustainability report., or visit our H.P. ;http://www.ricoh.com/environment/guideline/02.html
18Sustainable Sustainable DevelopmentDevelopment
Exhaust to the air, Discharge to the water and the soil,and Efflux to the other environment
Assembly Collection,Recycling,Disposal
Logistics,Sales
Global CO2 CO2 CO2 CO2( Use of power
CO2Warming HCFCs, HFCs HCFCs, HFCs and paper by product )
Others Noise, Bad order, Landfilled Ozone, Dust Soil
Pollutin by Hazardous
Landfilled Waste Waste Noise Pollutants , Landfilled Waste
Water BOD , COD , Phosphorus, BOD、COD BOD、CODPollution Nitrogen, Detergent Detergent
Information
on Environ
mental Im
pact of
each Product th
roughout its L
ife Cycle
Information on Environmental Impact of each Process
Air NOx、SOx NOx、SOx NOx、SOx NOx、SOx NOx、SOxPollution Hazardous Pollutants Hazardous Pollutants Hazardous Pollutants
Energy and Resource Utilization
Use,Maintenance
Concept of Environmental Impact Information SystemConcept of Environmental Impact Information System
Component manufacturing
See Page 29-30 of Ricoh Group2004 Sustainability report.
19Sustainable Sustainable DevelopmentDevelopment
ManagementOther
stakeholdersSites Design division
Logistics Sales MaintenanceCollection, Recycling
Evaluation of sus-tainable mana-gement indicator;Evaluation of eachdivision or product,etc.
Reduction of environmental im-pact;Reduction ofdata collection load;Advance of identi-fying and correcting data etc.
Improvement of products’ environ-mental performance;Reduction of data collection load;Evaluation of recyc-ling efficiency, etc.
Reduction / identifying of environmental impact resulting from logistics, etc.
Reduction / identifying of environmental impact resulting from maintenance, etc.
Reduction / identifying of environmental impact resulting from sales;Sales promotion, etc.
Reduction / identifying of environmental impact resulting from recycling;.Increase of profit. etc.
Information disclosure; Environmental report; Web page;Questionnaire, etc.
Provide useful information for managers, each division and stakeholders
Environmental ManagementInformation Integrated Database
Speed-up of totalizationImprovement of analytical precision
Procurement Design Manufacturing Logistics UseCollection,Recycling
MaintenanceSales
RecyclingInformation
System
CSSSystem
CarAllocation
SupportSystem(RLC)
MCADRAMDAΣ -ESPERC
SIMONS(RTS)
ComponentData
MaterialData
EnvironmentalImpact
ManagementDatabase R
avenderNet
WasteMeasuring
System
PowerMonitoring
System
EnvironmentalImpact
CollectionDatabase
EnvironmentalAspect
Information(EMS)
EnvironmentalAspect
Information(EMS)
MonitoringDatabase(EMS)
ProductEnvironmental
InformationMonitoringDatabase
ProductEnvironmental
InformationDatabase
RECSISSales Data(RIGMAS)
Marketing Data(BRAIN/S)
ProductionPlan
Information
ProductAllocation
Information
RicohAccounting
System
Accounting Information
Pool Database
Management Information
System
ManagementInformation
EnvironmentalAccounting
DB
Environmental AccountingSystem
Environmental Impact Information System
Collection
Ap
plication
Environment Management Information System Environment Management Information System
20Sustainable Sustainable DevelopmentDevelopment
Grasp Environmental Impact for ImprovementsGrasp Environmental Impact for Improvements
0.04
0.47
0.32
0.43
0.85
7.39
8.38
8.52
25.1%
37.0%
10.8%
0.76
0 10 20 30 40 %
Disposal / Recycling
Maintenance Parts Production
Maintenance Work
Paper used at the customer sites
Electric Power used at customer sites
Sales
Transportation
Domestic Non-Production Sites
Overseas Plants
Domestic Plants
Chemical Substances Contained in Products
Resources / Parts Consumption
Environmental Impact of Ricoh’s Business ActivitiesEnvironmental Impact of Ricoh’s Business Activities
Energy saving of products P40-41
Products to enable Duplex prints, multiple pages in a sheet, Fax to e-mail, electronic paper P41-42
Product collection, reuse, recycle P43-47
EMS, Zero Waste to Landfill, etc. P57-60
Chemical Management P48-52
21Sustainable Sustainable DevelopmentDevelopment Strategic Management by ObjectivesStrategic Management by Objectives (SMO) (SMO)
See Page 20 of Ricoh Group2004 Sustainability report.Financial
EnvironmentalLearning & Growth
Customers
Internal Business Process
22Sustainable Sustainable DevelopmentDevelopment Environmental Communication
Ricoh Group Sustainability Report & Site Report by group companies Ricoh group international environmental H. P.
http://www.ricoh.com/environment/index.html
To disclose more reliable information, date in the
report was reviewed by BVQI, a third party, in
Japan as well as other international sites, which
result is explained in the report. (See Page 81-82.)
23Sustainable Sustainable DevelopmentDevelopment SummarySummary
4. Obtainment of reliance from society by disclosing environmental information.
2. World No.1 manufacturer through development of environmental technology
3. Improvement of economical value through environmental activities to be sustainable
1. Strong leadership by top management and participation of all employees
24Sustainable Sustainable DevelopmentDevelopment
Thank you for listening.
For further information, please refer to Ricoh Group Sustainability Report in 2004,or, visit our home page at;http://www.ricoh.com/environment/index.html