sustaining lean process improvement
TRANSCRIPT
Sustaining lean process improvement
December, 2016
Key targets of Lean implementation
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Productivity increase
Customer satisfaction improvement
Employees satisfaction improvement
Process improvement
Risks avoidance and decrease
Sustainability challenge is to manage “holding gains” of processes improvement
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Backsliding detrimental effect:
Waste
demotivates
temporary
harder to implementimprovements
Backsliding detrimental effect:
1. Waste of effort as theimprovement cannot be sustained
2. Seeing projects backslidesdemotivates workforce
3. Signal to the organization thatprocess improvement is atemporary thing that comes andgoes
4. It creates “improvement fatigue”and culture of apathy. Which makesit harder to implementimprovements
4
Philosophy
Approach to gaining sustainability
5
LEAN awareness
Lean sustainability review
LEAN+BPMS synergy
Process performance: measure impact and ensure sustainability
FTE mapping: create
transparency and set priorities
Obligatory prerequisite of success is involvement of initiator to implementation of changes and regular communication on status
Development of each employee potential
6
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Corporate culture strengthening
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ЖОДНА ІДЕЯНЕ РЕАЛІЗУЄТЬСЯПОКИ
БЕЗ ТВОЇХ ЗУСИЛЬ
Robin Sharma
NOIDEAWORKSUNLESSYOU DO
THEWORK
Robin Sharma
9
Tool
RBA gradual approach to LSS introduction is aimed in engraining in yellow zone in 2013 and migration to green zone in 2014
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AS ISLEAN
SUSTAINABILITY
AS ISLEAN
SUSTAINABILITY
TO BELean
SUSTAINABILITY
Ideas generationIdeas generation Hard team workHard team work ImprovementImprovement ResultsResults
• As a result of LSR heat map of strengths and development areas were specified• Rigorous implementation of Lean practices results in Yearly productivity improvement
Lean sustainability SCORE %
Operations system %Management infrastructure %Mindset and Behavior %Continious improvement %
Aim of BPMS is to produce and maintain stable high performing processes
BANK CustomersBPMS is a systematic approach/ methodology to build aprocess oriented organization in order to provide the rightservices with a good quality and adequate price inexpected by customer time
Process management provides the framework to ensure that key processes are monitored andimproved from e2e perspective with establishment of process leadership, P&L ownership and processperformance
P&L owner Process leader
Process participants
PeopleProcesses PerspectivePerformance
BPMS implementation is an extremely disciplined exercise helping to reduce cost of poor quality and service
Increase profitabilityManage Improve
Process review meeting: key tool of cross functional process monitoring
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BPMS indicators tracking
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Data gathering1
Indicators discussion2
TOP management communication3
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Output and process measures identification
The Key Quality and Delivery
requirements paced on yoursuppliers
• Number of applications
• Number of application:- by type- by source
Measures that are internal to
your process. They include Quality and Delivery Measures
important to your internal
customers as well as waste and cycle time measures. They are
correlated to Output Measures
• Capacity
• Rework (%, reasons)
• Productivity• Touch time
• System availability
Output Measures are measures
used to determine how well customers needs and
requirements are met.
• TTY
• TTC
• Number of complaints
• Improvement initiatives
INPUT MEASURES PROCESS MEASURES OUTPUT MEASURES
Advantages of Lean+BPMS
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Communication
motivation
optimization
feedback
innovations
implementation
Bank development
1. Communication channel for consolidationfeedback from all key stakeholders
2. Approach for additional motivation and developmentof employees
3. Efficient way for spreading optimization ideas and“know how”
4. Source for stakeholder’s feedback
5. Unique filter for innovations, enabling to avoidduplication and contradiction between different initiatives ofthe Bank
6. Efficient resources usage for implementationmost beneficial ideas
7. Baseline for sustainable Bank developmentand for implementation of innovations generated by internalresource without additional investments in consulting
