Suzy Hernandez emailsuzyhernandez@gmail.com

(305) 726-5236 (c) https://www.linkedin.com/pub/suzy-hernandez/0/584/308

SUMMARY OF QUALIFICATIONS

Solid background of staffing and RPO experience nationally

Extensive knowledge of staffing and recruiting for high volume environments

Proven ability to develop recruiting strategies for delivering large volume hiring projects within compressed timelines.

Partnered with HR in regards to project transition/lay-offs, employee relations issues, performance issues, etc.

Strong leadership skills Exceptional time management skills

Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals

Self-motivator with high energy, strong sense of urgency, and ability to exceed expectations

Conflict resolution – quickly and effectively solve client and internal operational challenges

Ability to be diplomatic and firm to drive business forward and obtain results

Productive and efficient work habits without supervision

Superior communication and follow through

PROFESSIONAL EXPERIENCE

PEOPLESCOUT, RPO July 2013 – Present Director of Operations

Manage large teams of operations managers, senior recruiters and recruiting coordinators to fill permanent openings for our clients

Focus on client scope expansions and implementation Assuring process flows are working toward more efficient results, alleviating bottlenecks in the hiring

process Responsible for facilitating weekly executive status meetings Lead client relationships, from forecasting and planning to execution of all strategic and tactical

initiatives Interface with recruiting managers (both internal and client based) to discuss recruiting strategies and

operational challenges Ability to maintain clear distinction between client and internal communications and relationships Establish and enforce metrics to ensure high performance output Create and execute Quarterly Business Reviews with clients Successfully manage the P&L’s to assure balance Accounts Managed: Peapod, Aetna, Jenny Craig, Sysco, Waste Management and Grainger

RANDSTAD SOURCERIGHT, RPO (FORMERLY SPHERION RPO) Sept 1996 – June 2013 Sr. Operations Manager

Manage large teams of operations managers, senior recruiters and recruiting coordinators to fill permanent openings

Ensure teams are meeting performance metrics Interface with recruiting managers to discuss recruiting strategies and operational challenges Create and execute Quarterly Business Reviews with clients Full account implementation Increased gross profit from 22% to over 60% while decreasing resources by 50% Client turnover decrease by 30% Responsible for P&L management on multiple accounts with various levels of engagement Successfully handle all client billing and collections to ensuring low aging of accounts Accounts Managed: Dell, Expedia, Progressive Insurance, State Farm Insurance, Policy Studies Inc., Hewitt and

Associates, At&T, XO Communications, CitiCard and Intel

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Suzy Hernandez emailsuzyhernandez@gmail.com

Career Agent Ensure compliance with all federal, state and local government laws and guidelines pertaining to employment Recruit, interview, evaluate and make employment decisions in order to place appropriately skilled employees --

contingent or direct basis Counsel employees on company policies and procedures and make final decisions on disciplinary action up to and

including termination Promote client retention by partnering with clients in determining staffing needs and succeeding in the appropriate

placement of contingent and direct hire personnel Responsible for operational activities such as payroll processing, collection calls and management of daily branch

activities

Operational Support Services Responsible for the supervision of a high level administrative team in support of a 25-member commercial sales

department and a global field organization Coordinate and balance daily workflow and deliver exceptional customer service to both internal and external

customers through timely and accurate execution of tasks Continually sought avenues for improvement ensuring quality driven results, brand integrity and value added services Act as a liaison between management and administrative team in the development of sales manuals and guides Responsible for creating and executing a quality assurance program ensuring the integrity of work produced and

sustaining brand recognition and uniformity

BANK OF NORTH AMERICA March 1991 – Sept 1996 Administrative Services Supervisor

Supervise daily functions of Purchasing, Copy Center, Mailroom, Switchboard and Facilities Originate and maintain policies and procedures for all areas of responsibility allowing for more efficient and

uninterrupted workflow Responsible for all corporate event planning Coordinate disaster preparedness from development of policy to execution of plan Responsible for procurement, bid analysis and contract negotiations for all goods and services Design and execute a company-wide forms management program improving cost effectiveness and efficiency as well

as creating a more customer friendly ordering and restocking process Pivotal in ensuring the timely opening of new branch facilities Coordinate records retention management Maintain bank-wide key control system Established fixed asset tracking system

EDUCATION

MIAMI DADE COLLEGEMiami, FL

Immaculate Heart High SchoolLos Angeles, CA

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