sv02 - scalable secure remote monitoring solutions

Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED

PUBLIC INFORMATION

Scalable Remote Monitoring Solutions


Agenda

Customer Success

Demonstration

Rockwell Automation® Cloud Platform

Secure Remote Access and Monitoring Services

Why is this important?


Why is this Important?

"Virtual Support Engineer™ External Video"

https://noggin.gosavo.com/Document/Document.aspx?id=30258132&view=


Why is this Important?

4

Without Virtual

Support

Engineer™

With Virtual

Support

Engineer™

Customer Initiated

Call

Automatic Incident

Detection

Diagnosis with

Customer

Detailed Information

Directly Available

Additional

Investigation

Direct Access to

System

Direct Intervention Preparation for

Intervention

Multiple

Interventions

Scheduled

Intervention


Trends that Impacting the Bottom LineThe Break-Fix Scenario

A problem occurs…

Customer discovers the problem

Customer places a phone call for support

Customer (attempts to) describe the problem to the best of their ability

A technician spends time traveling to your customer or uses remote access tools to start digging around for the cause of the problem

The problem is diagnosed

The problem is resolved

Results:

Unpredictable service costs

Higher costs when problem resolution proves time-consuming

Depending on affected devices, downtime occurs and the

associated costs mount (lost opportunities, lost productivity, etc.)

With little or no historical performance data, diagnostics can take

longer; and failing parts that have gone undetected must be

ordered, often creating further delays


Hourly increase in cost of

downtime from 2010 through

2012

65%

(“The Cost of Downtime is Rising”, Dick Csaplar - Aberdeen Group)

Trends that Impact the Bottom Line


Today’s Enterprise

7

Global Locations, Partners and Suppliers

Connected Enterprise


Today’s Industrial Operations Challenges

8

IT/OT

CONVERGENCEWIDERSKILLS GAP

Speedand Innovation

Rapidly Change TechnologyPresents both opportunity – and risk

Technical talent harder to find and retain

Time ChallengedToo many complex issues, too much time reacting

Availability is CriticalMultiple lines, multiple sites, multiple time zones

ASSETOPTIMIZATION

Security

Copyright © 2015 Rockwell Automation, Inc. All Rights Reserved.Rockwell Automation TechED 2015 @ROKTechED #ROKTechED 9

Driving the Need for Remote Services

All customers

are developing

strategies to

Drive Costs

Down through

remote support,

Revenue Up from

post-sale

support and

Increase Asset

Uptime with the

use of better,

faster

information and

preventative

technology

OE

ME

nd

-Use

r


Value of Remote Monitoring Services

End Users Offers the ability to monitor production lines, control systems or key assets from anywhere in the world

– home, on the road, in a meeting….

Make smarter, faster decisions about production requirements

Better, complete integration with business processes

Enables proactive and predictive analysis of asset performance and asset health

OEMs and System Integrators Offers the ability to monitor machine performance from anywhere in the world

Can offer this data/reporting to end users as a selling benefit or as part of a service offering

Can deliver performance guarantees around machine uptime and availability due to availability of data

Can proactively measure consumables and send replenishments

Enables proactive and predictive analysis of asset performance and asset health

10


Optimize your operations, improve employee efficiency and increase productivity

Customer Impact

It’s likely you are dealing with leaner budgets and staffs, an aging work force, remote locations and employees trying to keep pace with ever-changing technology.

Wouldn’t it be great to enable the best qualified person to have visibility and access to every site?

Rockwell Automation® Remote Monitoring Services provides you secure remote access to your sites and valuable information on the health of your assets and systems. If you would rather rely on our expertise to provide the support for you, Remote Monitoring Services connect knowledgeable resources to prevent or optimize your production, and offer support during unexpected failures. All while giving you total visibility and control over who has access, what they have access to and what information they can see.


Our Mission is to Help You

Become proactive

Shorter resolution time

Increased first call resolution

Fewer field dispatches

Increased production

Increase productivity

Decrease downtime

Higher machine availability

Improved SLA compliance

Increased customer

satisfaction

Your Support Costs Your Revenues Your Asset Uptime

12


Agenda

Customer Success

Demonstration





Secure Remote Access & Monitoring

Audience Participation


Secure Remote AccessDefining “Good – Better – Best”

Good – Standard

Outbound only communication (443 & 80)

Secure socket layer

User authentication

Remote access audit trail

End-user control (on/off)

Better – Enhanced

Outbound only communication (443)

Secure socket layer

Certification

Fingerprint

Limit access by user and/or IP address

User authentication

Remote access audit trail

Remote access notification

Remote access surveillance / recording

Complete end-user control

Best – Enhanced +CPwE

VSE enhanced features

Rockwell Automation® / Cisco reference architecture compliant


Secure Remote Access - StandardGood Security

16

Level 3

Level 2

Level 1

Level 0

FactoryTalk®Application

Server

FactoryTalk® Directory

Engineering Workstation

FactoryTalk®Client

Operator Interface

FactoryTalk®Client


Operator Interface

Batch Control

Discrete Control

Drive Control

ContinuousProcess Control

Safety Control

Sensors Drives Actuators Robots

IndustrialSecurity Zone

Cell/Area Zone

Firewall

Basic Control

Process

VSE- Remote Access

Standard

• Good Security

• Alarm on PLC Tags

• Reports and Dashboards

Good Security

• User Authentication

• Access to entire network

• End-User Control (Grant /

Deny)

• Access Limits (User to VSE)

• Does Not Limit Device Access

• Not compatible with VSE

monitoring Services

Service Center


Secure Remote Access - StandardAudit

Authentication through VSE standard

No network isolation

Access login VSE service center

No audit log

No surveillance

Remote access limits set by

network architecture


Secure Remote Access - EnhancedBetter Security

18

Level 3

Level 2

Level 1

Level 0


Server



FactoryTalk®Client

Operator Interface

FactoryTalk®Client


Operator Interface

Batch Control

Discrete Control

Drive Control


Safety Control



Cell/Area Zone

Firewall

Site Operationsand Control

Area Supervisory

Control

Basic Control

Process

VSE- Remote Access

Standard

• Good Security

• Alarm on PLC Tags

• Reports and DashboardsGood Security

• User Authentication

• Access to entire network

• End-User Control (Grant / Deny)

• Does Not Limit Device Access

• Not compatible wit RA Remote

Monitoring Services

Enhanced

• Better Security

• Alarm on any Ethernet Device

• Reports and Dashboards

Better Security

• Multiple Security Levels

• Limits Remote Access

• Limits Data Flow

• Complete End-User Control

• Compatible with RA Remote

Monitoring Services

Internet

Common Collaboration Platform for all Remote Workers

http://images.google.com/imgres?imgurl=http://upload.wikimedia.org/wikipedia/commons/thumb/4/4c/US_Department_of_Homeland_Security_Seal.svg/360px-US_Department_of_Homeland_Security_Seal.svg.png&imgrefurl=http://commons.wikimedia.org/wiki/Image:US_Department_of_Homeland_Security_Seal.svg&h=359&w=360&sz=82&hl=en&start=1&usg=__g68ZxZ1Czwnbm-C8k0D2deynJXk=&tbnid=fqr03iu-bFLMmM:&tbnh=121&tbnw=121&prev=/images?q=department+of+homeland+security&gbv=2&hl=en



Secure Remote Access - Enhanced Multiple Security Levels

Virtual Support Engineer™:

Continuously polling the comm server from inside firewall

using HTTPS on Port 443 to 2-3 specific IP addresses

– Data is compressed, encapsulated, encrypted

– No possibility of VPN bleed or fake connections

– A secure multi-purpose tunnel to customer sites

Cert.

Cert.

Cert.

Cert.

Finger

Print

Finger

Print

Finger

Print

Finger

PrintFinger

PrintFinger

Print

19


Secure Remote Access - EnhancedEnd-user Control

20

Customer Site

PrepaidApplication

DACDatabase

TelepathServer

SMSC

Network

Device

Other

Site ServerInterne

t

Only rules approved by site are

installed. Each system’s

passwords can be set and

managed locally by the Site

Administrator.

Site

Administrator

can control the

data collection

Username / password

authentication for

access by Site

Administrator

Site Administrator

can control the

data flow

Firewall remains

intact. Only Port

443 used

Audit Trail

Every action can be approved or denied by the Site Administrator


Secure Remote Access PlatformEnd-user Control

Authentication

End user manages access requests

Grant / deny

Device access control

Data flow

Remote access

Remote access notification and control

Remote access surveillance

Network isolation through VSE configuration

Audit login VSE service center

Access Surveillance Video


Secure Remote Access + CPwEBEST Security

22

Level 5

Level 4

Level 3

Level 2

Level 1

Level 0

Virtual Support Engineer™ - Remote Desktop Gateway

Patch Management

AV Server

Application Mirror

Web Services Operations

ApplicationServer

Enterprise Network

Site Business Planning and Logistics NetworkEmail, Intranet, etc.


Server



VSE- Remote Access Client

FactoryTalk®Client

Operator Interface

FactoryTalk®Client


Operator Interface

Batch Control

Discrete Control

Drive Control


Safety Control


EnterpriseSecurity Zone

IndustrialDMZ


Cell/Area Zone

WebEmailCIP

Firewall

Firewall

Site Operationsand Control

Area Supervisory

Control

Basic Control

Process

Logical model – Industrial Automation and Control System (IACS)Converged multi-discipline industrial network

No direct traffic flow between enterprise and industrial zone

Remote Monitoring

Service

• Remote Access

• Monitor and Alarm Mgmt.

• Maintenance Tools




Secure Remote Access and Monitoring

Demonstration


Agenda

Customer Success

Demonstration





Collaboration for More Robust Solutions

Microsoft and Rockwell Automation® Together

https://youtu.be/TSdicQh0dTI


Remote Monitoring Services

Access to Data, Storage, Visualization, Reporting, Analytics


Cloud ComputingNew Business Models and New Capabilities

We see Cloud computing as a disruptive technology for manufacturers

Offers creativity, innovation and differentiation for our customers New support and value-added services models

Predictive maintenance

Cost avoidance

Better operational visibility

Step change in simplicity and cost of ownership for software assets

Enable new business models for every aspect of your value stream Equipment builders

Manufacturers

Supply chain partners

Simplified integration with other Enterprise Systems (ERP, EAM, SCM…)


Empowering PEOPLE to make SMARTER, more INFORMED decisions

Contextualized Information

Right Information – Right Time – Right Person


Enable mobile collaboration - Know WHEN and WHAT needs attention

Notifications and ReportingAnywhere, Anytime


Cloud ComputingCloud Deployments Make Sense When…

There is a desire for long term storage of

manufacturing data

Local deployments are difficult

Assets are distributed across broad

geographies

Access to data to be shared across

corporations

Desire to add higher-level analytics or

predictive algorithms

Common requirements are shared by many

Information Technology support costs are too

high

There is a lack of local technical resources

“Shadow IT” projects need to be professionally

managed

Enterprise data can be “mashed-up” with

public or syndicated data


RA Cloud Platform

SecurityObject ModelData Storage

Event DetectionAlerts & Notification

WorkflowPortal

Dashboards & Reports

Rockwell Automation® Cloud Solution: Asset Performance Mgmt - Moving from traditional software deployment to Software as a Service

31

Remote Monitoring& Support

Device & System Alarms/FaultsEvent/Notification Mgmt

Predictive Maintenance

Asset PerformanceManagementPerformance Mgmt

Equipment & ProcessBehavior & Optimization

Cloud

Gateway

Secure, smart

efficient transfer

of plant data to

the

RA Cloud Platform

WiredWireless

CellSatellite

ControlSystems

Site 1 Site 2 Site n


Agenda

Customer Success

Demonstration





Secure Remote Monitoring Services

Cloud Based Asset Performance Management

https://ramonitoringcsm.cloudapp.net/

https://ramonitoringcsm.cloudapp.net/


Agenda

Customer Success

Demonstration





PowerFlex® 7000 Remote Monitoring ServiceWhat happens when an alarm or fault is triggered?

The alarm or fault appears immediately in the cloud application and our

support center in Cleveland, OH

Notification delivered to customer via agreed to method

Automatically creates a service ticket in Rockwell Automation® Tech Support

system (SAP) and sends a notification to an MV drive service engineer

Rockwell Automation® Remote Support will respond to this alarm within a

30-minute guaranteed Service Level Agreement, 24 x 7 x 365

This means, within 30 minutes, we have:

Acknowledged the alarm

Contacted the customer through a predefined method

Begun to troubleshoot the drive


PowerFlex® 7000 Remote Monitoring ServiceVisualization Examples


New Business Model – Supplying ConsumablesInnovation in a conservative industry

38

M.G. Bryan,

Fracking Truck

Manufacturer


Rockwell Automation® Solution –

Asset Performance Management (APM)

39

Fleet performance screen: search by truck type,

name, location

Detail screens: match the HMIs on the control

system on the truck

Order screen: auto-populates required parts and

generates order email for the customer

Support most mobile devices

At YE16, more than 50% of

Global 1000 companies will

have stored customer-

sensitive data in the public

cloud” Gartner 2011


Anticipated and Achieved:

High-value, differentiated solution for M.G. Bryan and its

customers

Real-time visibility of truck, fracking KPIs and location

Supply usage-based consumables to trucks

Create accountability for truck maintenance

Ensure maintenance is performed

Avoid over/under Preventive Maintenance

Zero Infrastructure to maintain – scales from one truck to

4000 trucks

Same solution for new trucks and for truck retrofits

APM Benefits and Value to M.G. Bryan

40

Not Anticipated, but Achieved:

Significant warranty savings

New terms/warranties with key suppliers

Remote troubleshooting

Empowering a larger set of ‘knowledge workers’ with real

time and historical data

Equipment: performance, quality, maintenance

Process: efficiencies

Enabling potential new business models

Enabling the potential for Rockwell Automation® to help

improve systems and processes

“When you combine our new information system with the flexibility and scalability of cloud computing, we’ve really

opened the door for a wide range of operations management solutions for our own vehicles and those we sell.”

Josh Rabaduex, Director of Engineering, M.G. Bryan


Enterprise Performance ManagementGlobal Manufacturing Re-invention

41

Global

Food & Beverage

Manufacturer


The Cash Machine of the Oil & Gas IndustryRemoving the Potential for Error

42

Trigg Technologies

L.A.C.T. Unit

Manufacturer


The Cash Machine of the Oil & Gas IndustryAsset Performance and Transactions

43


Product SerializationMinimize Counterfeiting and Diversions of Specific Foods & Medicines

44

Brand ProtectionGlobal Dairy

Company


vMonitor®

The Connected Oilfield

45

OptiLift - NFNaturalFlow

OptiLift - ESPElectricSubmersiblePump

OptiLift - PCPProgressiveCavityPump

OptiLift - RPCRod/SuckerPump

OptiLift - GLGas Lift

OptiLift -PLPlungerLift

OptiLift - WMWellMonitoring

Digital Oil Field


Remote Asset Performance ManagementSoftware as a Service Order Components

Application ConfigurationModel Development

Dashboard DevelopmentBusiness Rule Configuration

Workflows

Non-Recurring-Eng Costs Per Site/Asset*

Cloud Gateway HardwareCloud Gateway Software

APM Platform commissioningOptional

Wireless HardwareGPS Hardware

SaaS Subscription Fee**

All ‘Compute’ infrastructureAll ‘Data Storage’ infrastructure

Provisioning additional infrastructureAPM Platform (per Asset)

Support SLA

OptionalCellular data contract

Rockwell Automation® application support

** Invoiced quarterly, annually (minimum 3-year contract)* Can be built into the subscription service


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