WHERE WE ARE:WHERE WE ARE:WHERE WE ARE:WHERE WE ARE:

Acknowledgement - Multimap.com - 2005

Revised January 2017

Elmham SurgeryElmham SurgeryElmham SurgeryElmham Surgery Holt Road, North Elmham, Dereham, Norfolk, NR20 5JSHolt Road, North Elmham, Dereham, Norfolk, NR20 5JSHolt Road, North Elmham, Dereham, Norfolk, NR20 5JSHolt Road, North Elmham, Dereham, Norfolk, NR20 5JS

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provide additional facilities. The practicprovide additional facilities. The practicprovide additional facilities. The practicprovide additional facilities. The practiceeee ooooffffffffeeeerrrrssss ssssppppaaaacccciiiioooouuuussss ccccoooonnnnssssuuuullllttttiiiinnnngggg rrrroooooooommmmssss ffffoooorrrr tttthhhheeee

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the surrounding 30 villages.the surrounding 30 villages.the surrounding 30 villages.the surrounding 30 villages.

Swanton Morley NurseSwanton Morley NurseSwanton Morley NurseSwanton Morley Nurse----Led SurgeryLed SurgeryLed SurgeryLed Surgery Dereham Road, Swanton Morley Dereham, Norfolk, NR20 4LTDereham Road, Swanton Morley Dereham, Norfolk, NR20 4LTDereham Road, Swanton Morley Dereham, Norfolk, NR20 4LTDereham Road, Swanton Morley Dereham, Norfolk, NR20 4LT

SSSSwwwwaaaannnnttttoooonnnn MMMMoooorrrrlllleeeeyyyy SSSSuuuurrrrggggeeeerrrryyyy hhhhaaaassss bbbbeeeeeeeennnn ooooppppeeeennnn ssssiiiinnnncccceeee MMMMaaaayyyy 2222000000005555.... IIIItttt iiiissss wwwweeeellllllll uuuusssseeeedddd bbbbyyyy ppppaaaattttiiiieeeennnnttttssss

iiiinnnn SSSSwwwwaaaannnnttttoooonnnn MMMMoooorrrrlllleeeeyyyy aaaannnndddd nnnneeeeaaaarrrrbbbbyyyy vvvviiiillllllllaaaaggggeeeessss.... TTTThhhheeee nnnnuuuurrrrsssseeeessss pppprrrroooovvvviiiiddddeeee tttthhhheeee mmmmaaaajjjjoooorrrriiiittttyyyy ooooffff sssseeeerrrrvvvviiiicccceeeessss

at the surgery, only referring patients to a GP when necessary. at the surgery, only referring patients to a GP when necessary. at the surgery, only referring patients to a GP when necessary. at the surgery, only referring patients to a GP when necessary.

TTTTelephone Numberselephone Numberselephone Numberselephone Numbers

Elmham Surgery Appointments, Dispensary & Enquiries Elmham Surgery Appointments, Dispensary & Enquiries Elmham Surgery Appointments, Dispensary & Enquiries Elmham Surgery Appointments, Dispensary & Enquiries

Tel: 01362 668215 Fax: 01362 668625Tel: 01362 668215 Fax: 01362 668625Tel: 01362 668215 Fax: 01362 668625Tel: 01362 668215 Fax: 01362 668625

Swanton Morley Surgery Appointments, Dispensary & EnquiriesSwanton Morley Surgery Appointments, Dispensary & EnquiriesSwanton Morley Surgery Appointments, Dispensary & EnquiriesSwanton Morley Surgery Appointments, Dispensary & Enquiries

Tel: 01362 638100 Fax: 01362 638473Tel: 01362 638100 Fax: 01362 638473Tel: 01362 638100 Fax: 01362 638473Tel: 01362 638100 Fax: 01362 638473

Emergencies: 01362 668215Emergencies: 01362 668215Emergencies: 01362 668215Emergencies: 01362 668215

website: website: website: website: www.elmhamsurgery.comwww.elmhamsurgery.comwww.elmhamsurgery.comwww.elmhamsurgery.com

THE PARTNERSTHE PARTNERSTHE PARTNERSTHE PARTNERS

Dr Dr Dr Dr Simon HibberdSimon HibberdSimon HibberdSimon Hibberd BM (Southampton) (1981) MRCP MRCGPBM (Southampton) (1981) MRCP MRCGPBM (Southampton) (1981) MRCP MRCGPBM (Southampton) (1981) MRCP MRCGP DRCOGDRCOGDRCOGDRCOG

Dr Simon Carroll Dr Simon Carroll Dr Simon Carroll Dr Simon Carroll MBBS (Newcastle) (1991) BA FRCGP DRCOGMBBS (Newcastle) (1991) BA FRCGP DRCOGMBBS (Newcastle) (1991) BA FRCGP DRCOGMBBS (Newcastle) (1991) BA FRCGP DRCOG DCHDCHDCHDCH

Dr Abigail Brun Dr Abigail Brun Dr Abigail Brun Dr Abigail Brun MBBS (London) (2005)MBBS (London) (2005)MBBS (London) (2005)MBBS (London) (2005)

Dr Alice GriffithsDr Alice GriffithsDr Alice GriffithsDr Alice Griffiths----JonesJonesJonesJones MBBChir (CambridgeMBBChir (CambridgeMBBChir (CambridgeMBBChir (Cambridge (2003) MRCGP(2003) MRCGP(2003) MRCGP(2003) MRCGP

Salaried GPSalaried GPSalaried GPSalaried GP

Dr Samita MukhopadhyayDr Samita MukhopadhyayDr Samita MukhopadhyayDr Samita Mukhopadhyay MBBS (1987) CalcuttaMBBS (1987) CalcuttaMBBS (1987) CalcuttaMBBS (1987) Calcutta

`

ELMHAM SURGERYELMHAM SURGERYELMHAM SURGERYELMHAM SURGERY

Opening Times

Monday-Friday 8.30am -6.30pm Except Wednesdays we close at 6.00pm

Doctors Consulting Times Doctors Consulting Times Doctors Consulting Times Doctors Consulting Times

Morning SurgeryMorning SurgeryMorning SurgeryMorning Surgery: 8.30am - 11.00am Afternoon SurgeryAfternoon SurgeryAfternoon SurgeryAfternoon Surgery 3.00pm 5.30pm

(Wed 5.00pm)

Nurses Consulting Times Nurses Consulting Times Nurses Consulting Times Nurses Consulting Times

Morning SurgeryMorning SurgeryMorning SurgeryMorning Surgery : 8.30am 12.00noon Afternoon SurgeryAfternoon SurgeryAfternoon SurgeryAfternoon Surgery : 2.00pm 5.30pm

(Wed 5.00pm)

DispensaryDispensaryDispensaryDispensary

8.30am 6.30pm (Wednesday 8.30am 6.00pm)

SWANTON MORLEY SURGERYSWANTON MORLEY SURGERYSWANTON MORLEY SURGERYSWANTON MORLEY SURGERY

Opening Times

Monday-Friday 8.30am 6.00pm

Doctors Consulting TimesDoctors Consulting TimesDoctors Consulting TimesDoctors Consulting Times (doctors clinics may vary)

Morning SurgeryMorning SurgeryMorning SurgeryMorning Surgery: 8.30am - 11.00am

Afternoon surgeryAfternoon surgeryAfternoon surgeryAfternoon surgery: 3.00pm 5.30pm

(Wed 5.00pm)

Nurses Consulting Times Nurses Consulting Times Nurses Consulting Times Nurses Consulting Times

Morning SurgeryMorning SurgeryMorning SurgeryMorning Surgery: 8.30am 12noon

Afternoon SurgeryAfternoon SurgeryAfternoon SurgeryAfternoon Surgery: 2.00pm 5.30pm

(Wed 5.00pm)

DispensaryDispensaryDispensaryDispensary

8.30am 6.00pm

WHAT TO DO WHEN THE SURGERY IS CLOSEDWHAT TO DO WHEN THE SURGERY IS CLOSEDWHAT TO DO WHEN THE SURGERY IS CLOSEDWHAT TO DO WHEN THE SURGERY IS CLOSED

In the event of an emergency out of hours PHONE: 111

If you require urgent medical assistance out of surgery hours and cannot wait until the

surgery re-opens, please call the NHS 111 Service. Calls to the NHS 111 service are free

from both landlines and mobiles. For life threatening emergencies please dial 999.

The doctors work in partnership and consult patients at both surgeries

USEFUL CONTACT NUMBERSUSEFUL CONTACT NUMBERSUSEFUL CONTACT NUMBERSUSEFUL CONTACT NUMBERS

Age UK Information, Advice & Support 0800 678 1174

AIDS Helpline 8.00am10.00pm 0808 802 1221

Benefit Enquiry Line Information on all benefits 0345 608 8545

Breast Care Imaging 01603 286727

BUPA Private Health Care 0808 159 8495

Careline Community Service Personal alarm network 01553 760671

Cancer Link 0808 8082020

Citizens Advice Bureau Free advice on all issues 0344 411 1444

Counselling Directory Database of UK Counsellors

www.counselling-directory.org.uk

0333 344 7990

Childline 0800 1111

Crossroads Caring for Carers 0345 241 0954

Compassionate Friends

Cromer & District Hospital

CRUSE

Bereaved parents sibling grandparents

Bereavement Care

0845 123 2304

01263 513571

0808 808 1677

Dementia UK 0800 888 6678

Dereham Hospital 01362 692391

Heron Local information on support groups and

voluntary services

www.heron.nhs.net

Health Visitor 01362 654906

Home from Hospital (British

Red Cross)

Support and practical help after hospital 01603 426 361

Kings Lynn Hospital (QEH) 01553 613613

MENCAP Learning Disability Charity 01362 695300

Mental Health Advocacy

Service

National Debtline

Free independent confidential support

and information

0300 456 2370

0808 808 4000

NHS Advice

Norfolk & Norwich Hospital

Confidential medical/health advice

111

01603 286286

NORCAS Alcohol Advice 01603 660070

Norfolk Carers Helpline

(Crossroads)

Support for Carers 0808 8089876

Norfolk Deaf Association 01603 404440

NSPCC 0808 800 5000

Outlook Depression support 01208 871 905

PALS Patients advice and liaison service 01603 289036

The Pension Advisory Service Advice on Pensions & Allowance 0300 123 1047

Quit line How to stop smoking 0800 0854 113

Rape Crisis www.rapecrisis.www.rapecrisis.www.rapecrisis.www.rapecrisis.org.ukorg.ukorg.ukorg.uk 0800 802 9999

Refuge Womens Aid www.refuge.org.ukwww.refuge.org.ukwww.refuge.org.ukwww.refuge.org.uk 0808 2000 247

Relate Relationship support 01603 625333

Samaritans 116 123

PRACTICE CHARTERPRACTICE CHARTERPRACTICE CHARTERPRACTICE CHARTER

Our Responsibility to You:Our Responsibility to You:Our Responsibility to You:Our Responsibility to You:

We will treat everyone with dignity and respect, promote equal

opportunities and eliminate all forms of discriminations regardless of

race, nationality, disability, religion, gender or social status.

We will endeavour to maintain the highest standards of medical practice

at all times creating a fully inclusive and accessible service.

We will keep the consultation and your computer and written records

confidential.

Seeing a doctor or nurse Seeing a doctor or nurse Seeing a doctor or nurse Seeing a doctor or nurse ---- the standards we aim for:the standards we aim for:the standards we aim for:the standards we aim for:

Urgent problems A health professional on the same day.

All new first time issues/problems to see a nurse practitioner.

The doctor or nurse routine appointments available.

Your Responsibility to Us:Your Responsibility to Us:Your Responsibility to Us:Your Responsibility to Us:

We ask that you treat doctors and staff with courtesy and respect at all

times.

Please tell us of any change of name, address or telephone number so

that our records can be kept accurate.

Please give as much information as possible to the receptionist who is

making your appointment to enable her to offer the most appropriate

appointment.

Please attend for review when asked before your next prescription is

due.

If you cannot keep an appointment please let us know as soon as

possible, this may enable someone else to be seen.

If you are more than 5 minutes late for an appointment you may be

asked to rebook; in exceptional circumstances you may be seen at the

end of surgery.

The Practice has a NO SMOKING policy within the building.

We ask you to PLEASE SWITCH OFF YOUR MOBILE PHONE in the waiting

and consulting rooms.

We operate a Zero Tolerance Policy. This means the Practice will not We operate a Zero Tolerance Policy. This means the Practice will not We operate a Zero Tolerance Policy. This means the Practice will not We operate a Zero Tolerance Policy. This means the Practice will not

tolerate any violence or tolerate any violence or tolerate any violence or tolerate any violence or aggression towards our staff and will invoke our aggression towards our staff and will invoke our aggression towards our staff and will invoke our aggression towards our staff and will invoke our

right to remove abusive patients from our premises.right to remove abusive patients from our premises.right to remove abusive patients from our premises.right to remove abusive patients from our premises.

THE MANAGEMENT TEAMTHE MANAGEMENT TEAMTHE MANAGEMENT TEAMTHE MANAGEMENT TEAM PHARMACISTPHARMACISTPHARMACISTPHARMACIST

Judith Wood MSc MCSP Judith Wood MSc MCSP Judith Wood MSc MCSP Judith Wood MSc MCSP CathaCathaCathaCathal Dalyl Dalyl Dalyl Daly

NURSE PRACTITIONERSNURSE PRACTITIONERSNURSE PRACTITIONERSNURSE PRACTITIONERS

Joanna Mullineaux BA BSc (Hons) RGN Joanna Mullineaux BA BSc (Hons) RGN Joanna Mullineaux BA BSc (Hons) RGN Joanna Mullineaux BA BSc (Hons) RGN Katie Osley BSc (Hons) RGNKatie Osley BSc (Hons) RGNKatie Osley BSc (Hons) RGNKatie Osley BSc (Hons) RGN

Andrew Johnson BSc (Hons) RGNAndrew Johnson BSc (Hons) RGNAndrew Johnson BSc (Hons) RGNAndrew Johnson BSc (Hons) RGN

Louise LanghamLouise LanghamLouise LanghamLouise Langham----Hill BSc (Hons) RGN Hill BSc (Hons) RGN Hill BSc (Hons) RGN Hill BSc (Hons) RGN

Philippa Roache RGNPhilippa Roache RGNPhilippa Roache RGNPhilippa Roache RGN

Jon Gardner BA (Hons) RGNJon Gardner BA (Hons) RGNJon Gardner BA (Hons) RGNJon Gardner BA (Hons) RGN

Rachel Clegg Trainee NP RGNRachel Clegg Trainee NP RGNRachel Clegg Trainee NP RGNRachel Clegg Trainee NP RGN

Joanna, Katie, Andrew and Jon are our Lead Nurse Practitioners and are responsible for

the development and management of Swanton Morley Surgery, working in close

partnership with Elmham Surgery. A Nurse Practitioner is an experienced nurse who has

undertaken a specific course of study to enable them to see patients with undiagnosed

problems. They are able to issue medication where needed.

PRACTICE NURSESPRACTICE NURSESPRACTICE NURSESPRACTICE NURSES

Alison Plumb Alison Plumb Alison Plumb Alison Plumb RGNRGNRGNRGN Clare Starling BSc RGNClare Starling BSc RGNClare Starling BSc RGNClare Starling BSc RGN Karen Burton RGNKaren Burton RGNKaren Burton RGNKaren Burton RGN

Jayne Heaver RGNJayne Heaver RGNJayne Heaver RGNJayne Heaver RGN Rebecca Bennett RGNRebecca Bennett RGNRebecca Bennett RGNRebecca Bennett RGN

The Practice Nurses are highly trained with particular interests and skills and manage a

number of health promotion clinics and work at both surgeries. For some problems, it

may be more appropriate to see one of our practice nurses rather than a doctor. Their

responsibilities include:

Immunisations Diabetic Control

School Readiness Health Checks Heart Disease Management

Health checks for men and women COPD Management

Family planning advice Cervical Smears

Ear Syringing Minor Injuries

Advice on Healthy Living Blood Pressure Checks

Removal of stitches

Asthma Management

Dressings / Wound Management

Atrial Fibrillation Reviews

HEALTHCARE ASSISTANTSHEALTHCARE ASSISTANTSHEALTHCARE ASSISTANTSHEALTHCARE ASSISTANTS

Julie Robinson Natalie Coomber Sara Fletcher-Huggins Rebecca Richardson

Healthcare Assistants are trained to undertake a range of duties under the supervision

of the nurses. They work at both surgeries.

PHLEBOTOMISTPHLEBOTOMISTPHLEBOTOMISTPHLEBOTOMIST

Bev Cardew

DISTRICT NURSESDISTRICT NURSESDISTRICT NURSESDISTRICT NURSES

Based at Dereham Hospital and can be contacted via the surgery on

01362 66821501362 66821501362 66821501362 668215

OTHER HEALTHOTHER HEALTHOTHER HEALTHOTHER HEALTH PROFESSIONALS INCLUDE:PROFESSIONALS INCLUDE:PROFESSIONALS INCLUDE:PROFESSIONALS INCLUDE:

Midwife/Health Visitor Dereham Team

Social Worker Titus McCready

Mental Health Practitioner Amanda Frost

Podiatrist (private fee payable) Michael Cummings

The Health Visitor TeamHealth Visitor TeamHealth Visitor TeamHealth Visitor Team is based at Dereham Hospital 01362 692391 01362 692391 01362 692391 01362 692391

(01362 654906 direct).(01362 654906 direct).(01362 654906 direct).(01362 654906 direct). They work with individuals, families, groups and

communities. They can see you at home, at the local surgery, clinic or as part

of a group and can help & advise on:

Childrens Immunisation Community Services

Childrens Development 0-5yr Care of Infants

Healthy Lifestyles Antenatal and Postnatal Care

The Health Visitor Team hold clinics at Dereham Childrens Centre on 2nd and

4th Wednesday in the month at 10.00am 11.30am. Toftwood Village Hall 1st

Thursday in the month 1.30pm-3.00pm. In addition there are self weigh scales

available at Dereham Childrens Centre which can be accessed Monday to

Thursday 9.00am 5.00pm and Friday 9.00am 4.00pm. The Midwife visits

ElmhamElmhamElmhamElmham Surgery only on a Monday and Thursday.... For emergencies, contact

Medicom on 01603 481222

HOW TO ARRANGE A CONSULTATIONHOW TO ARRANGE A CONSULTATIONHOW TO ARRANGE A CONSULTATIONHOW TO ARRANGE A CONSULTATION

To make an appointment with a doctor or nurse, please ring or call in to the

surgery as early as possible in the working day. You may consult any of the

doctors. Non-urgent appointments can be booked in advance with a doctor of

your choice

Please note that the average length of time of an appointment with the doctor

is 15 minutes and the nurse is ten minutes. You can help us to improve our

service by telling us as soon as possible if you cannot attend for an

appointment. We can then offer your appointment to another patient.

THE MAIN REASONS FOR WHICH YOUR INFORMATION MAY BE THE MAIN REASONS FOR WHICH YOUR INFORMATION MAY BE THE MAIN REASONS FOR WHICH YOUR INFORMATION MAY BE THE MAIN REASONS FOR WHICH YOUR INFORMATION MAY BE

NEEDED ARE:NEEDED ARE:NEEDED ARE:NEEDED ARE:

giving you health care and treatment

looking after the health of the general public

managing and planning the NHS. For example:

making sure that our services can meet patient needs in the future

paying your doctor, nurse, dentist, other staff members and the hospital

which treats you for the care they provide

auditing accounts

preparing statistics on NHS performance and activity (where steps will be

taken to ensure you cannot be identified)

investigating complaints or legal claims

helping staff to review the care they provide to make sure it is of the

highest standard

training and educating staff (but you can choose whether or not to be

involved personally)

research approved by the Local Research Ethics Committee. (If anything to

do with the research would involve you personally, you will be contacted

to see if you are willing )

If you agrIf you agrIf you agrIf you agreeeeeeee,,,, yyyyoooouuuurrrr rrrreeeellllaaaattttiiiivvvveeeessss,,,, ffffrrrriiiieeeennnnddddssss aaaannnndddd ccccaaaarrrreeeerrrrssss wwwwiiiillllllll bbbbeeee kkkkeeeepppptttt uuuupppp ttttoooo ddddaaaatttteeee

with the progress of your treatment.with the progress of your treatment.with the progress of your treatment.with the progress of your treatment.

If at anytime you would like to know more about how we use yourIf at anytime you would like to know more about how we use yourIf at anytime you would like to know more about how we use yourIf at anytime you would like to know more about how we use your

iiiinnnnffffoooorrrrmmmmaaaattttiiiioooonnnn yyyyoooouuuu ccccaaaannnn ssssppppeeeeaaaakkkk ttttoooo tttthhhheeee ppppeeeerrrrssssoooonnnn iiiinnnn cccchhhhaaaarrrrggggeeee ooooffff yyyyoooouuuurrrr ccccaaaarrrreeee oooorrrr

contact The Management contact The Management contact The Management contact The Management Team on 01362 668215.Team on 01362 668215.Team on 01362 668215.Team on 01362 668215.

THE PATIENT PARTICIPATION GROUPSTHE PATIENT PARTICIPATION GROUPSTHE PATIENT PARTICIPATION GROUPSTHE PATIENT PARTICIPATION GROUPS

These groups consist of patients of the Elmham and Swanton Morley Surgeries

and members of the practice team. Their aim is to foster good relations

between practice and patients. They meet every two months and discuss

matters that affect General Practice. The group will not discuss the interaction

between a patient and their clinician; the discussions relate to the

administration of the practice in its contact with patients. For the Elmham

Participation Group contact Roger Thornley - Chairman 01362 668804,

Secretary is Liz Waddy and for the Swanton Morley Participation Group contact

Gina Eames - Chairman 01362 698611 or Maggie Richards - Vice Chairman

01362 637566.

PATIENT INFORMATION PATIENT INFORMATION PATIENT INFORMATION PATIENT INFORMATION

The Protection and Use of Patient Information

We ask you for information so that you can receive proper care and treatment.

We keep this information, together with details of your care because it may be

needed if we see you again. We may use some of this information for other

reasons: for example, to help us protect the health of the public generally and

to ensure that the NHS runs efficiently, plans for the future, trains its staff, pays

its bills and can account for its actions.

Information may also be needed to help educate tomorrows clinical staff and

to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information: for example, to notify a

birth. The NHS Central Register for England & Wales contains basic personal

details of all patients registered with a general practitioner. The Register does

not contain clinical information.

You have a right of access to your health recordsYou have a right of access to your health recordsYou have a right of access to your health recordsYou have a right of access to your health records

EVERYONE WORKING FOR THE NHS HASEVERYONE WORKING FOR THE NHS HASEVERYONE WORKING FOR THE NHS HASEVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION A LEGAL DUTY TO KEEP INFORMATION A LEGAL DUTY TO KEEP INFORMATION A LEGAL DUTY TO KEEP INFORMATION

ABOUT YOU CONFIDENTIAL.ABOUT YOU CONFIDENTIAL.ABOUT YOU CONFIDENTIAL.ABOUT YOU CONFIDENTIAL.

Elmham Surgery treats all personal information it holds about its patients as

confidential. However, the Surgery works closely with a number of statutory external

agencies including Social Services and other allied professionals such as midwifery,

health visitors and community nursing and in exceptional circumstances, where

necessary for the medical wellbeing or safety of patients, personal information may be

shared between Elmham Surgery and these other agencies. Where practicable such

disclosures may be discussed with those concerned.

Anyone who receives information from us is also under a legal duty toAnyone who receives information from us is also under a legal duty toAnyone who receives information from us is also under a legal duty toAnyone who receives information from us is also under a legal duty to keep it confidential.keep it confidential.keep it confidential.keep it confidential.

If you wish to speak to your doctor on the telephone, please leave a message

with the receptionist before 10.30am. The doctor can then phone you back

when he or she is free.

CHAPERONESCHAPERONESCHAPERONESCHAPERONES

Patients are entitled to have a chaperone present during examinations should

they wish. If you require a chaperone please inform the reception staff.

HOME VISITSHOME VISITSHOME VISITSHOME VISITS

Please telephone the surgery 01362 668215 before 10.30am if possible. You

will be asked for the patients full name and address, where the patient is to be

seen, your telephone number and details of the patients condition. This

information will enable the visiting clinician to assess the priority of the visit.

Please ask for a home visit only if the patient is too ill to be brought to the

surgery. We regret that lack of transport is not a justifiable reason. We do not

normally visit children with minor illnesses. If you feel that the patient is too ill

to wait for the clinicians normal rounds, please stress this fact to the

receptionist on the telephone. Please try to attend the surgery whenever

possible, as this is the best place for us to conduct medical examinations and

carry out any necessary tests.

NEW PATIENT REGISTRATION NEW PATIENT REGISTRATION NEW PATIENT REGISTRATION NEW PATIENT REGISTRATION PROTOCOLPROTOCOLPROTOCOLPROTOCOL

New patients will be accepted only if they live within the practice boundary and

at the Partners discretion. If you are currently on long term treatment or

medication you will need to book an appointment with one of the Nurse

Practitioners to ensure a supply of monthly prescriptions.

REPEAT PRESCRIPTIONSREPEAT PRESCRIPTIONSREPEAT PRESCRIPTIONSREPEAT PRESCRIPTIONS

Please allow 2 working daysPlease allow 2 working daysPlease allow 2 working daysPlease allow 2 working days

Patients requiring regular prescriptions will be given a record slip which

enables them to re-order and a review date for a further consultation.

A Review DateReview DateReview DateReview Date on your prescription means we need to review the treatment

you are taking. This can usually be done via a phone call to our Pharmacist.

Sometimes it would mean coming in to see a GP or NP which you will need to

make an appointment for. Please always check your review date and allow

yourself enough time. Such prescriptions may be requested and returned to

dispensary, either in the box provided, by post, by fax on 01362 668625 or via

our online repeat prescription form.

Please note that we do not accept prPlease note that we do not accept prPlease note that we do not accept prPlease note that we do not accept prescription requests over the phone, escription requests over the phone, escription requests over the phone, escription requests over the phone, but If

you have an enquiry phone 01362 66821501362 66821501362 66821501362 668215 Monday Friday between 8.30am

6:00pm (8:30am 5:30pm Wed). For those who have to pay the current

prescription charge please check with dispensary.

Elmham Surgery and Swanton Morley Surgery are working with NHS Norfolk to reduce the expenditure on commonly prescribed drugs. The Cambridgeshire Prescribing Formulary

is acknowledged as best practice.

VAN DELIVERY & COLLECTION SERVICE VAN DELIVERY & COLLECTION SERVICE VAN DELIVERY & COLLECTION SERVICE VAN DELIVERY & COLLECTION SERVICE

Elmham Surgery and Swanton Morley Surgery operate a free home delivery and

collection service for medication. Please allow 3 working days for processing of Please allow 3 working days for processing of Please allow 3 working days for processing of Please allow 3 working days for processing of

prescriptions going to remote or home deliveriesprescriptions going to remote or home deliveriesprescriptions going to remote or home deliveriesprescriptions going to remote or home deliveries. We deliver and collect from the

Post Offices on TuesdaysTuesdaysTuesdaysTuesdays, WednesdaysWednesdaysWednesdaysWednesdays and FridaysFridaysFridaysFridays, please see table below. The

service is available to all of our patients if you pay for your prescriptions please

send your payment with your repeat request. Any uncollected medications will be

returned to the surgery. Please note that you can only collect your prescription

during Post Office opening hours.

MondayMondayMondayMonday TuesdayTuesdayTuesdayTuesday WednesdayWednesdayWednesdayWednesday ThursdayThursdayThursdayThursday FridayFridayFridayFriday

BrisleyBrisleyBrisleyBrisley Foulsham Spar ShopFoulsham Spar ShopFoulsham Spar ShopFoulsham Spar Shop Bawdeswell StoresBawdeswell StoresBawdeswell StoresBawdeswell Stores North ElmhamNorth ElmhamNorth ElmhamNorth Elmham Gressenhall P/OGressenhall P/OGressenhall P/OGressenhall P/O

ColkirkColkirkColkirkColkirk Guist P/OGuist P/OGuist P/OGuist P/O Swanton Morley Swanton Morley Swanton Morley Swanton Morley GressenhallGressenhallGressenhallGressenhall Mileham P/OMileham P/OMileham P/OMileham P/O

GatelyGatelyGatelyGately Lyng P/OLyng P/OLyng P/OLyng P/O BawdeswellBawdeswellBawdeswellBawdeswell East BilneyEast BilneyEast BilneyEast Bilney S/ Morley StoresS/ Morley StoresS/ Morley StoresS/ Morley Stores

Great RyburghGreat RyburghGreat RyburghGreat Ryburgh Swanton Morley Swanton Morley Swanton Morley Swanton Morley BillingfordBillingfordBillingfordBillingford HoeHoeHoeHoe LonghamLonghamLonghamLongham

HorningtoftHorningtoftHorningtoftHorningtoft ElsingElsingElsingElsing Broom GreenBroom GreenBroom GreenBroom Green St Nicholas CtSt Nicholas CtSt Nicholas CtSt Nicholas Ct TittleshallTittleshallTittleshallTittleshall

Swanton MorleySwanton MorleySwanton MorleySwanton Morley FoxleyFoxleyFoxleyFoxley North ElmhamNorth ElmhamNorth ElmhamNorth Elmham Swanton MorleySwanton MorleySwanton MorleySwanton Morley Swanton Morley Swanton Morley Swanton Morley Swanton Morley

DerehamDerehamDerehamDereham GuestwickGuestwickGuestwickGuestwick SparhamSparhamSparhamSparham StanfieldStanfieldStanfieldStanfield

North ElmhamNorth ElmhamNorth ElmhamNorth Elmham HindolvestonHindolvestonHindolvestonHindolveston WorthingWorthingWorthingWorthing WhissonsettWhissonsettWhissonsettWhissonsett

Lyng ,StibbardLyng ,StibbardLyng ,StibbardLyng ,Stibbard

TwyfordTwyfordTwyfordTwyford

Wood NortonWood NortonWood NortonWood Norton

Bintree, GuistBintree, GuistBintree, GuistBintree, Guist

North ElmhamNorth ElmhamNorth ElmhamNorth Elmham

COMPLAINTS & ENQUIRIESCOMPLAINTS & ENQUIRIESCOMPLAINTS & ENQUIRIESCOMPLAINTS & ENQUIRIES

The practice has a complaints procedure run according to NHS Guidelines. If

you wish to make complaints or have enquiries about any non-medical aspect

of your care at the surgery, please contact The Management TeamThe Management TeamThe Management TeamThe Management Team on 01362 01362 01362 01362

668215668215668215668215. They will be able to help you deal promptly with your enquiries and

advise you on any further action which may be appropriate. We are always

keen to provide the best service possible for our patients and we welcome any

suggestions for the improvement of our care.

ACCESSACCESSACCESSACCESS

Both practices are designed for easy access by disabled patients. A wheelchair

is available and there are 2 tarmac parking spaces designated for disabled

drivers and Emergency vehicles. Please do not block access to these spaces.

CCCCOMMUNITY CAR SCHEMEOMMUNITY CAR SCHEMEOMMUNITY CAR SCHEMEOMMUNITY CAR SCHEME

There are services available in Bawdeswell, Beetley, Bylaugh, Elsing Foxley,

Gressenhall, Lyng, Longham and Swanton Morley . Please contact the surgery

on 01362 668215 for further details.

NHS SERVICES AVAILABLE INNHS SERVICES AVAILABLE INNHS SERVICES AVAILABLE INNHS SERVICES AVAILABLE IN----HOUSEHOUSEHOUSEHOUSE

Contraception General Medical Advice

Health Promotion Child Development

Immunisation Long Term Condition Care

Maternity care Minor surgery

NONNONNONNON----NHS WORK AND COSTSNHS WORK AND COSTSNHS WORK AND COSTSNHS WORK AND COSTS

The NHS does not pay for some services. Sometimes you may be asked to pay

a fee for the work that you ask the doctor to do for you. The fees are a guide

recommended by the British Medical Association to cover work, which a family

doctor is not normally required to do ie medicals passport photos holiday

cancellation forms Other services are available, please contact Reception on

01362 668215 for a list of our current charges.

THE FRIENDS OF ELMHAM SURGERY CHARITABLE TRUSTTHE FRIENDS OF ELMHAM SURGERY CHARITABLE TRUSTTHE FRIENDS OF ELMHAM SURGERY CHARITABLE TRUSTTHE FRIENDS OF ELMHAM SURGERY CHARITABLE TRUST

This is a registered charity and has three trustees, two of whom are

independent of the surgery, who ensure that money donated to the surgery is

used for the benefit of our patients.