swapna priya

8/3/2019 Swapna priya

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FLOWSERVE MICROFINISH VALVES PVT LTD

ACKNOWLEDGEMENT

The satisfaction of the successful completion of any task would be incomplete,without expression of gratitude, to the people who made it possible. Thus taking

this opportunity I would acknowledge all these who have guided andstrengthened me in pursuing my training.

I would like to express a heart felt gratitude to Mr. Rajeev Vikamshi of FlowserveMicro finish valves PVT Ltd for permitting me to do my training in their esteemedorganization.

I also thank Mr.Mayur Lodaya, Miss Sushma J, Mr. PM Vernekar, Mr. DanielEkbote and Mr. VM Nayak the external guide Mr. Nishant Lalka and the entirestaff training me at Flow serve Micro finishes Valves PVT Ltd with their kind cooperation during the training.

I take the honored privilege of expressing my sincere thanks to our esteemedDean Mr. P.N Khatawkar and internal guide Miss Rubina F. for giving thisopportunity to undergo the practical training to equip yourself with the knowledgeof organizational study.

Swapna Priya

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INDEX

Section-11. Preface 2

2. Introduction of the Company 3

3. Company Profile 6

Section- II1. Different departments and their working 9

Section-III1. Objective of the study 53

2. Data collection 53

Section- IV1. SWOT Analysis 54

2. Conclusion 56

3. Bibliography 57

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PREFACE

The dynamics of constant change in the present business environment bringsforth to us there challenges f well equipping our selves with profound theoreticalknowledge and the skill of applying the same. With this view point: In-planttraining wows thus designed to be a part of the curriculum.

In-plant training is that activity which helps us in gaining practical knowledge andcorrelates it to our theoretical study.The option of studying more about working capital was indeed an experienceworth wile for our carrier since working capital is an important part of everyorganization which determines the organizations liquidity position and its currentposition in meeting its current obligations.

Flow-Serve Micro finish valves PVT LTD, A 100% Export Oriented Unit is one ofthe renounced and successful organization. Thus, this being an esteemedorganization- I had a great opportunity for completing my training successfully.

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INTRODUCTION TO INDUSTRY

Flowserve Micro Finish is one of the 100% EOU. On the city of Hubli. The FlowServe Micro finish Group of companies consist of two units namely FlowserveMicro Finish Valves PVT LTD, and Flowserve Micro Finish Pumps PVT LTD.

Flowserve Micro finish Valves PVT LTD. Was ESTB: in 1997 to manufactureindustrial valves plug valves and valve components. The company is located in

industrial area, HUBLI which is one of the biggest industrial centers in the state ofKarnataka, INDIA.The company manufacturing unit has a 15,000sqft of built up area to house thefacility.

The companies catering the major needs of industries in the field ofpetrochemicals , refineries, fertilizers, fine chemicals, pharmaceuticals, food andbeverages and other general chemical industries.

Before knowing more about the companys success and functioning, let us knowwhat valves are.

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Valves

By definition valves are mechanical devices spherically designed to direct, stop,mix or regulate the flow, pressure or temperature of a process fluid. Valves canbe designed to handle either liquid or gas application.By nature of their design, functions and applications, valves come in a wide

variety of styles, sizes and pressure classes.

BASIC FUNCTION OF VALVES

Starting and stopping flow

Regulating flow volume(frequently called throttling) Preventing reserve flow(called anti back down)

Changing flow direction

Limiting fluid pressure

The application of valves is done in every imaginable field. There areranges of valves we encounter in our every day life; from the valves inside ourbody such as the heart valve to the valves inside the automobiles we drive, tothe water faucet we turn on /off. It is hard to realize how many there are and howwe come to depend on them.

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Brief history and background:

As mentioned earlier, Flowserve Micro finish Valves and Pumps PVT LTD wasestablished in the year 1997 to manufacture valves i.e. Ball Valves and Plug

Valves and industrial pumps i.e. ISO Pumps and ANSI Pumps. The companiesformed as a result of joint venture between Micro finish and FlowserveCorporation USA, with Flowserve as the major share holder.

Valves and pumps manufacturing units have a 15,000 sq ft. & 10,000 of built uparea to houses the facilities respectively. Both the division s has an open spaceof 10,000 & 13,000 sq ft respectively for further expansion.

In addition, the two units have excellent machining testing facilities consisting ofCNCs, Center lather, Milling, Drilling, and grinding machines SPMs etc.supported by adequate gauging measuring instruments.

Dedicated staff and workers strive to ensure thatch the company s qualityobjectives are achieved.

The company s having documented Quality system to meet the requirement ofISO 9001-2001 to ensure that its orders processed, products manufactured meetthe requirements of the customer. Father the companies also certified for CE-Marking.

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FLOWSERVE MICROFINISH VALVES PRIVATE LIMITEDORGANISATION PROFILE

1. Name of the organization : Flowserve Micro finishes Valves

Private Limited

2. Type of Organization : Private Limited.

3. Location of works andRegistered office : CTS No 568/1, Industrial Area

Gokul Road Hubli- 580-029

Phone: 0836-2333202Fax: 0836-2333205E-mail: [email protected]

4. Promoters : Flowserve Corporation, USA.Micro finish Valves Limited, Hubli

5. Year of establishment : 1997

6. Contact persons : Name:

1. Tilak. K.VikamshiDesignation: MD2. Rajeev.T.Vikamshhi

(Manuf.Manager)

7. Product details : Manufacturing and export ofIndustrial valves viz.ball valvesPlug valves and valve components

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mailto:[email protected]:[email protected]


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SHAREHOLDING PATTERN:

Shareholders % of

Holding

Number of

Equity share

Equity

Capital(Rs.)

Flowserve(Mauritius)

Corporation,USA

76% 265200 26524000.00

Micro finishValves Ltd,

Hubli, INDIA

Total

24%

100%

837600

3490000

8376000.00

34900000.00

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8. Product Marketing : Flowserve Corporation USA,

Through its global subsidiaries

9. Production : Year Valves ValveGroup

2003-04 5562 125564

2004-05 13723 156215

10. Directors : Mr. Tilak . K. Vikmshi

Mr. Deepak. K VikamshiMr. S. Gopinath

Mr. Michael. DOlsen

Mr. John. M Nanos

11. Name of the Banker : Canara BankAnkush Arcade

Station Road

Hubli- 580 020

ICICI Bank Ltd

TB Road, Deshpande NagarHubli-580-0289

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Section II

PLANNING AND PURCHASE

Hierarchy of Management

Planning & Purchase

In charge

Sales & Shipping Planning Store Local

Officer I Alloy II Purchase

PLANNING:

Planning is the activity which acts as a backbone of every organization and leads them

one step further t their success. Every organization chalks out best plan which is in tunewith its resources and application of the same in order to meet their commitments.

ObjectiveFor usage of resources to meet the delivery commitments.

Responsibility

Planning and purchase in charge is responsible for drawing tentative and monthly

manufacturing plan through assistant.

Production and assembly in charge is responsible for modifying the plan to meeturgent customer requirements.

Procedure1. Plan is drawn to approximate 90% of capacity is researved to meet the urgent

amendments.

2. 2. Tentative monthly manufacturing plan for a particular month is drawn 5 weeks

earlier considering the following elements but is not limited to delivery date ofwork orders & pending orders availability of materials, feedback from P & a

Dept.

3. Tentative plan is modified / amended of required on the basis of feedbackinformation from other departments.

4. Final plan is issued 1wk earlier to the particular month.

5. Final plan is amended if required on the basis of feed back from P & A Dept6. Causes of not metering the plan are discussed with P & a Dept.

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PURCHASING

Objective:

To ensure that all purchased items and services meet the specified requirement.

Responsibility:

Planning and purchase in charge is responsible for approval of supplier and

vendor rating.

Planning and purchase in charge is responsible fro controlling procurementand utilizing qualified suppliers.

Planning assistant is co- coordinating with Quality Assurance department for

evaluation of suppliers & submits the report to planning and purchase dept for

revival and approval;

Procedure:

1. Evaluation of supplier

The potential suppliers are identified based on either introduction letter past experiencereputation of supplier in the market.

Planning assistant submits the evaluation report to P&Prge for review and if the

supplier is acceptable P&P in charge will construct the planning assistant to get thesamples.

On receipt of samples, planning assistant will arrange for inspection by QA dept.

All the approved suppliers will be re evaluated once in 3 yrs to know their presentcapability for continuing purchasing/processing of material with them.

Approved supplier with whom purchasing is not done for more than 2 yrs form his lastsupply are delegated from the list of approve suppliers.

2. Type of control excersied on approved suppliers:The requirements for raw materials / products to be purchased / possed is

based upon work order plan stock rejecting level particular supplier and the purchase

order is prepared as per the work instructions.

3. Purchasing DataThe requirements for raw materials products to be purchased possessed is based

upon work order plan stock rejection level of particular supplier and the purchaseorder is prepared as per the work instructions.

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4. Rification of purchased processed product

Customer or his authorized representative will be afforded the right to inspectthe sub contracted product at the supplier premises & also at FMVPL if contractually

agreed. Such requirements are communicated to the supplier through the purchase order

& to the sub contractor through letter.

FUNCTIONS

1) Generation and preparation of purchase Order.

Procedure

Purchase is based on lead time work order stock. Planning Assistant carriers out thefollowing activities while generating the purchase order.

Supplier name, Postal Address.

Enquiry/ Quotation / Reference / Rate contract date.

Mode of Transport

Special notes (if any)

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2. Supplier codification

Procedure:

The supplier code will consist of three parts

a) Potential Supplier or Approved supplierb) Type of raw material supplied by the supplierc) Continuous serial number of supplier for supplying the same type of

material.

In case of supplier supplying more than on type of items the code for which he is

approved initially will be applicable even though he is subsequently approved for

different type of items.

For example: A\SC 01

P\SC 01

Where A- Approved supplier

SC- Supplier supplying sand casting

1- First approve supplier supplying the sand casting

P- Potential Supplier

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RESPOSIBILITY & AUTHORITY

OBJECTIVES To manage, perform and to verify work effecting quality

SCOPE Personnel of production and assembly department who carry out activities effectingquality.

ResponsibilityManufacturing manager is responsible for appointing personnel in the department

change of responsibility assigning responsibility to personnel.

PROCEDURE

Production and assembly in charge are defined in quality management

. RESPONSBILITY OF SHIFT INCHARGE1. Loading company / product on mark

2. Providing document work.

3. Company / production identity.

4. Test status of components5. Check calibration status

6. marking finished products

7. Receiving goods from stores8. Control of tool system and fixtures

9. Proper handling of finished goods

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AUTHORITY AND SHIFT INCHARGE1. Authority to reschedule loading of machine during night shift.

2. Can decide stoppage of machine in case during night shift

RESPONSIBILITY OF MAINTAINE=ANCE INCHARGE

1. Preparations of pre maintained schedule

2. Spare parts replace recovery

3. Stock spare components

AUTHORITY OF MAINTAINANCE INUSTRY1. Has authority to deice on minor and major maintenance decision whether to shut

down or not/

PROCESS CONTROL

Objective

Is to monitor the special process continuously and to ensure that they are carried

out by qualified personnel and are in complains with document procedure to meet

special requirements.

SCOPEA special process the result of which cannot be fully verified by subsequently inspection

and testing of the product special process such as welding

PROCEDURE

The quality assurance in charge through his personnel qualified the special

process and ETB the documented procedure

The welding process are carried out as per welding procedure specification

(WPS) which are qualified as per Q.A department procedure for special

process and they respective work in instruction

Continues monitoring of the process is carried out by the productionassembly in charge through his personnel based on the data provided.

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IBMR COLLEGE, HUBLI

Production and assembly Incharge

Shift 1 Shift II

Machine Operation Machine Operation

Helpers Helpers

Helpers Filters


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Production

It is one of the vital activities of every firm, it is this department which ensures the

production process is identified planned & carried out under controlled conditions inaccordance with the monthly manufacturing plan. The objective of this department is to

improve the productivity to reduce the cost of production with out any compromise on

quality and to manufacture non defective products by training their workers.

Objective1. Productivity improvement

2. TO reduce cost with out compromise on quality

3. To manufacture non defective product by training the people.

PRODUCTION PROCESSThe production process is carried out in the following three steps:

1. Control of customers supplied product

2. Process Control

3. Production Planning and process.

1. CONTROL OF CUSTOMERS SUPPLIED PRODUCT:

It is the responsibility of the cell in charge or production planning assistance to

collect the customers supplied product from the store for in corporation into the valveproduct. He collects these products from the store against every while ensuring that theproduct has been issued fro the particular work force ch it is meant.

2. PROCESS CONTROLL:

The production department ensures that the manufacturing process is carried out in

accordance with monthly manufacturing process is carried out in accordance withinmonthly manufacturing plan under controlled conditions. The production department in

charge plans the production operations.

Necessary documents are prepared by the cell in charge for the production process to becarried out. Equipments are verified as capable of production in accordance with products

specification.

The product characteristics are mentioned in conclusion with Quality Assurance

Department And non Conformity products. Are compiled against customers demand.

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PRODUCTION PLANNING AAND PROCESS

Upon the receipt of the work order copy and tentative plan monthly manufacturing plan

from the [planning and purchase dept instructs the production personnel to determine thematerial availability. In the event of material shortage the production personnel will

replace a material of shortage list to the planning and purchase dept. IF the excess

material is taken them it is returned to stores through material return note.

The production personnel will refer the production plan & collect the material for

processing from the store through material issue slip. For assembly the material are

collected through material requisition.

The shift in charge will collect the drawing from the craftsman for the processing.

The P & A in charge schedules the assembly and prepares the daily assembly schedule &

ensures that the same is carried out through the shift in charge who prepares the assembly

job card and instructions to the operators / Filter s. After assembly schedule products arehanded over to final inspection and testing section along valve assembly and testing

status format & assembly job card

After clearance from the quality dept the shift in charge will send the assembled todispatch and finished valve completion note is give to the stores.

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TWO TYPES OF MACHINES

1. Conventional Machines.

2. CNC machines

Conventional machines: All the operators in this type of machines are one manually.The costs of such machines are cheaper &n the capacity is also less and are less safe the

can machines.

CNCMachine s (CNCM)These machines aerated automatically i.e. a programmed is written for its functioningwhich is in assembly language. There are two types of CNC

A) x & y side (2 Dimensional)

B) x,y,z side (3 Dimensional)

X, y side machine can handle 2 operations at a time by the help of the programmers fed

in it.

X, y, z side machines also handle many operations at a time by the help of theprogrammed s written in it to do so.

ASSEMBLY

PROCEDURE TO ASSEMBLE THE VALVES

The plug ball valve assembly is done as per the work instruction received from m\sFlowserve Corporation USA because most of the time only components of plug ball

valve is dispatched rather than assembled valve.

After the valve is inspected by Q.A Department and if the valve is ok it will be moved to

the ok yard and then to the maintaining and then to the packaging.

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IBMR COLLEGE, HUBLI

Quality Assurance in

charge

Receiving Qualityengineer

In process qualityEngineer

Final product Component Testing


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QUALITYQuality refers to the degree of perfection by the user of a product. At Flow serve Micro

finish the objective of the Quality assurance is to maintain a consistent appraisal ofquality.

Functions of quality Dept

1. Incoming Material inspection ]

2. In-Process Inspection

3. Final Inspection

1) Incoming Material Inspection

All materials are coming from outside such as castings bought items nuts, and bolts andpickings nave subs contract items to the applicable works.

Receiving quality engineer is responsible to ensure that the quality of incoming

components is in accordance with the established methods and the qualities of all

accepted items are conforming to the specified requirements.

Receiving quality Engineer is also responsible for identification of item castings bought

out items and machine components which are received as samples and test the sample.

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In Process Inspection

Components taken for further process are also inspected. Machines that are used in the

manufacturing process are also inspected periodically.

In process quality manager is also responsible for ensuring that the special processes are

in accordance with the estb methods.

Special process carried out by in process quality Engineer is as follows

a) Welding :

In process quality engineering is reasonability for continues monitoringthe welding process parameters are listed in welding process specification and are carried

out by a welder

b) MaintainingMaintaining is carried out as per work instruction of maintaining specificationon the past experience.

4. Final Inspection

This inspection is mainly to check if any of the tapes that may have occurred in theabove stages.

Final product engineer is also a responsible for identification of terms reviewing

non- conforming products and for maintain quality records and to ensure that asseledproducts with regard to inspection and results.

Final product engineer I also responsible fro issuing test certificates material

certificated compliance and warranty certificates as against requirement of work

order.

Final product Engineer is also responsible for inspection of painted product as per

specification

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The following colors are used for maintaining.

Ball valve - Oxford blue

Hand wheel - Oxford blueAdapter pipe Silver

Plug valve P.O red

Final product Engineer is responsible to ensure that all out going components products

are subjected to dispatch inspection. He verifies the components material of construction,

size, class, special requirements and metal gas etc. with WO an ensures the sample tested

valves are packed with identified box and note down the box identification and then theinspection and testing results are noted down in the Dispatch Inspection Report.

INSPECTION COLOR USED BYQ.A DEPARTMENT

Green: ConfirmingBlack: Accepted on Deviation

Yellow ReworkRed: Reject

Dark Blue: Hold

TYPES OF TEST CONDUCTED BY THE Q.A ASSURANCE DEPARTMENT

Hydrostatic Shell Test

Pneumatic Seal sTorque Test

Pneumatic Shell test

Dimensional testRadio Grapy

Ultra Sonic

Visual Test

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TESTING Ball valves

1. Objective

To ensure pressure containing capability of the valve and as well as to ensurethrough valves.

2. Scope

2.1 Hydrostatic shell test of body and tail piece2.2 Break away to test

2.3 Pneumatic seat test of assembled valve2.4 Break away torque test.

Testing of Plug valves

1. Objective

To ensure pressure containing capability of the valve and as well as well to ensure

the torque valves

2. Scope

Hydrostatic shell test plug valve bodiesPneumatic heat test of assembled valves

Break away torque of assembled valves

3. Responsibility

Final Pd, Engineer/ testing personal are responsible to carry out the tests

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Corrective/ Preventive actions relating to defective items

Procedure:

Casting Defects

The quality assurance personal identifying the potential causing defects fills three

copies of casting defects report. A cause of defects as the one needing corrective

action by referring to previous inspecting reports or the lot of castings received as

appropriate present inspection status.

The drawing in which the defect is light face is attached to the report

Two copies of the casting defect report are submitted to the P & P charge for

further action as to talking up the matter supplied.

After receiving the casting from process dye pattern which has access corrected

after effect is re observed the same bought to the notice of P & P dept personnel

who in turn feed back the supplier

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PRODUCT PROFILE

Product Size/ Range

(mm)

Max PD

\Rating

Materials of

Constructions

Ball Valves 15-200

15-50

#800

#800

CS/SS

CS/SS

Plug Valves 15-150

15-50

#150

#300

CS/SS

CS/SS

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PLUG VAVLE

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CONTRACT REVIEW

PROCEDURE

TENDER / ENQUIRY

Any requires or tenders received for products where price are available will be reviewed

and quoted.

Manufacturing manager is responsible fro special products are tenders received fromclient are scrutinized manager is aspects of adequacy, correctness. Of techno commercial

details and then it suit to the customer.

The requirement are identified aim tender/enquiry are viewed in co ordination with the

concerned manufacturing manager and clarification are viewed further accordingly

Manufacturing manager is fully responsible and sent it to the customers.

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ORDER REVIEW

After getting approval from manufacturing manager the acceptance order will be

prepared

Techno commercial details for scrutinized the adequacy and correctness.

Department head is responsible for re- reviewed of special requirements identified

in the order.

The orders and the requirements which all the customers is ordered it will

recorded and conveyed and clarification for the ambiguities obtained from

customers I tray verbal or any documents.

When the manufacturing manager will start taking the order he should see to it

that the departments which are in his control are capable to do the customersrequirements according to that he should accept others.

The manufacturing manager will scrutinize all the clarifications needs in orderand the work order and other preparations are like amendments made according to

the manufacturing managers.

IF any approval is required for specification from the customers sales and

shipping officer will get the approval from the customers and copy will be filed in

the respective work order file.

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CANCELLATION OF ORDER:

Cancellation note will be issued concerned department and work order or amendments

undergone cancellation are taken back from all departments and a copy will be file din

the cancelled order file and the extra valves and pumps are registered fey officer in samebefore how they are specified as per the order of the particular party if there s a change in

quantity and size and totally a cancel.

These valves pumps will be relocated to other order by companying with the

complete specification of work order to which it has to be re located and a copy will besubmitted to production and assembly will make use of whole valves and pumps or

required parts by dismantling the valves/pumps.

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GENERATION OF BILL

PROCEDUER:-

To generate BM select particular work order on comp to select the respective

valve description BM serial num.

If BM is not available for any valve description then copy from similar type of

valve description and make any changes if necessary and generate the BM

In the event if any amendments to work order, BM will be amendment accordingly.

REFERENCE:

Work OPRDER

Work order amendment

Bill of material

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LIST OF CIENTS.

Flowserve Micro finish group is a joint venture of Flowserve Corporation USA and

Micro finish group of companies Hubli, .INDIA. It is a 100% ex [port oriented unit(EOU) currently products are exported to the following countries

DIVISION 1: VALVES

(BALL VALVES, PLUG VALVES, AND PLUG VALVESCOMPONENTS)

A) Flowserve: USA

B) Flowserve AUSTRALIA

C) Flowserve SINGAPORE

D) Flowserve GERMANY

E) Flowserve BRAZIL

F) Flowserve TAIWAN

G) Flowserve Korea

H) Flowserve SOUTH AFRICA

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DIVISION II: PUMPS

A) Flowserve : USA

B) Flowserve : UK

C) Flowserve : SINGAPORE

D) Flowserve : AUSTRALIA

E) Flowserve : BRAZIL

F) Flowserve : MEXICO

G) Flowserve : KOREA

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STORES DEPARTMENT

OBJECTIVE

To provide general guideline for monitoring stock levels from material receipt stagethrough finished components

RESPONSIBILITYStores officers are responsible for proper accounting. Handling and storage of raw

materials and products. Store officers of respective stores are responsible for planning the

storage space in stores section and assigning the material to identifiedLocation and maintains records of receipt and issue of material.

FUNCTIONS OF STORE DEPARTEMNT1. Verification of materials n receipt o material

2. Issue of raw material and control of raw material

3. Finished components issued for assembly\dispatch4. Handling.

1) VERIFICATION OF MATERIALS ON RECIPT OF MATERIAL.

Store officers verify the martial with respect to delivery challan of vendor weight

quantity and martial grade etc. nod compare verify the same with respect to purchaseorder.

If weight quantity and material are found ok party acknowledgement copy of delivery

challan is stamped as defined below

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Goods received subject to verification and acceptance

And the stores officers arrange to store accepted materials components and products in

respective stores to prevent damage and deterioration. The stores are identified as underSTORE 1: Sand castings, Investment Castings, Levers, End caps, adapters.

STORE II: Fasteners, Teflon, Gland, seat springs disc, accessories.

ISSUE OF RAW MATERIAL &B CONTROL OF RAW MATERIAL

Raw materials like castings issued for processing are issued to production and assembly

through material requisition note.

3.) FINISHED COMPONENTS ISSUED FOR ASSEMBLY

\DISPATCHEDFinished components bought out terms are issued to production and assembly

for assembly or shipment through material requisition.

4.) Handling

Finished components products are stored at identified area and are protected to avoiddamage by means of protective caps for bodies and tail piece, Netlon Sleeves for plugs.

Proper cushioning is to be provided while storing and travelling of finished items.

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PACKING

Objective

The main objective of packing is to carry the proper packing before dispatch

Scope

Scope of packing is packing of valves & valve spares seaworthy applicable.

Responsibility

Sales and shipping will study the packing slip through with respect to work order

Sales & shipping officer will decide the size of the box depending on quantity

Sales & shipping officer will contact the valve num from quality assurance dept against

packing slip. Valve will segregating as per packing slip and sales & shipping officer willensure that all valves have undergone final inspection before packing sales and shipping

officer will ensure that they are properly identify with respect to purchase order.

While checking the packing the following details are checked

Packing box markings

Destination box markings

Name of the transporter

Identification number

Supplier number

Number of boxes.

During the formation of packing boxes the following points are taken care

Planks are of treated anti termite treatment by spraying wooden case which

composed one part by weight.

Silica gel is used as moisture absorbent

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Boxes are lived with resin cloth with one coat of coal tar on an polythene and

embedded on jute nut

Boxes are provided with felt and felt and paper cutting as cushioning materials.

These areobhectives and scope of the packing and the precautions which taken

care while packing the valves and the spares of the valves and the chemical s

which are used on the packing box for prevention of insects.

SALES & SHIPPING DEPARTMENT

Preparations

Contac review

Preparation o fork order and Amendments

Solving customer Satisfaction

Packing

1) Contract Review

PROCEDURE:

In case of tender \Enquiry review where prices are will be reviewed and quote and in

cases where special products tender \enquires are received from the client , they will be

scrutinized for adequacy, correctness of techno commercial details and suitable tenders

are accepted and bids are prepared and sent to the consumer after approval by COO

In case of order Review , Order acceptance will be prepared and will be sent to customerafar getting approval from COO Order documents will be scrutinized for adequacy and

correctness of techno commercial details and any special requirements identified in the

concerned department.

And then COO will verify the capability to manufacture as per customer requirements in

co ordination with concerned department in charge and finally will accept the order.

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2. PREPARATION OF WORK ORDER AND AMENDMENTS

PROCEDURE

S.S.O will take care of the slowing while preparing the work ordersI) Accepted order numbers

ii) Item descriptioniii) Delivery date

iv) Special instruction, freight destination, mode of dispatch

v) Work orders

In case of amendments revised details are highlighted in the work order if possible

otherwise new work order are prepared and revised details are highlighted in theamended work order and issued as per the instruction. And earlier work orders are taken

back and a copy is preserved in Obsolete work order are taken back and a copy is

presented in Obsolete work order File

3.) SOLVING CUSTOMER COMPLAINTS

PROVEDURE

The complaints are normally received directly from customer. The complaints can bereceived in any means i.e. verbal/fax/mail etc. If any information regarding the

complaints is inadequate the same is obtained by communicating with the customer.

4 ;) CUSTOMER SATISFACTION SURVEY:

PROCEDURE

To monitor customer satisfaction or dissatisfaction a questionnaire is prepared which

includes carious points relating to quality of products prices bill delivery documentationetc which is sent to the customer fro review and comments. Based on the points obtained

customer satisfaction index is prepared by using following formulae:

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Customer Satisfaction index

If the % obtained is less than 80% then the area where customer is dissatisfied areidentified and a plan is initiated to eliminate them, Suggestions for improvement are

solicited from customer which are implemented wherever feasible and finally a record of

customer satisfaction is maintained

5. PACKING

PROCEDURE

SSO studies the packing slip thoroughly with respect to work order and will decide thesize decide the size of box depending on the quantity and will collect the valve numbers

from Q.A dept against packing slip.

Following details are taken care by SSO while packing

i. Packing box marking

ii. Designation address

iii. Name of the transporters

iv. Identification Numberv. Suppliers Name

vi. Number of boxes

The SSO will check whether the planks are of wood and are treated with ANTI

TERMITE by spraying chemicals like Hydrated Arsenic pent oxide, Blue Vitriol and

Potassium Dichromate and silica gel is used as moisture and boxes are lined with resincloth with one quote of coal tar on polythene and embedded on jute nut. And boxes are

provided with paper cutting as cushioning material,

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ACCOUNTS FINANCE

FINANCE:This department plays a vey vital role by providing and maintaining the entire details of

each financial activities of company.

OBJECTIVES OF FINANCIAL DEPARTMENT

To provide accurate and complete systematic information of financial activities

To maintain all the books of the accounts and other financial documents

To prepare periodic financial statements of company like profit and loss account

and balance sheet

FUNTIONS OF ACCOUNTS DEPARTMENT

1. Preparing of outstanding debtors and creditors on regular basis.

2. Issues of bank guarantee s indemnity bond and follow up of expired

3. bank guarantees for cancellation

4. Maintenance of accounts book inventory on tally

5. Writing of checks

6. Handling of cash payments and pretty cash

7. Issues of c forms etc.

8. Preparing export documents

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BOOKS OF ACCOUNST MAITAINED BY ACCOUNTS DEPARTMENT

It maintains its complete accounts in tally software package and takes print copiesof following registers every year.

1. General ledger register

2. Sundry debtor register

3. Sundry creditor register

4. Journal register

5. Cash book with bank column register

6. Sales register

7. Purchase register

8. Debit and credit note register

9. Bills discounting and collected register

10. Asset register

11. Stock Register

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ADMINISTRATION AND ACCOUNTS

HIERARCHY OF MANAGEMENT

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Administration andAccounts in charge

Personnel Officer

(Factory and

Personnel safety)

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Assistants


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Functions of Administration Department

Training

Recruitment

Safety

House Keeping

Other functions

1. Training

Objective: Is to provide the adequate training to the personnel of all departmentsperforming activities affecting quality.

Responsibility:Administration and accounts (A & A) in charge through personnel officer is overall

responsible to ensure that the training needs personnel of all the apartments are fulfilled.

Personnel officer is responsible for identifying the appropriate trainer inconsultation with the top management for arranging the training. In charge of

respective departments are responsible to appraise and to forward the training

requirements of their Department personnel to personnel officer.

Training is given for employees once or twice in a month depending on the

need. In training the following aspects are covered :

Product application, basic computer knowledge, instrument knowledge ,industrial safety and first aid, statistical quality control , ISO awareness

(9001:2000) , Leadership quality, man power handling , commercial acumen,

communication skills, identification and traceability, material handling

2. Recruitment Personnel officer is responsible for recruiting the right person for the right job.He takes into consideration the knowledge, skill and work experience of the person.

3. Safety

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Safety committee meeting is conducted every quarter. Safety related training for

staff and workers is conducted once in two months such as Fire Extinguisher,

Chemical Hazardous, and Personal Hygiene etc and first aid facility is also providedfor workers. Safety round up is carried out by the personnel officer accompanied by

HOD and two workmen or staff of different department.

4. House keeping

ProcedureFor effective implementation of the system, the entire premises of the company are

divided into sub zones as production and assembly division, Quality Assurance

Division, Administration and Accounts division etc. Each sub zone is headed by a

team leader and supported by co ordinates, supervisory staff and workers.

5. Other functionsThe other functions of Administration dept are as follows:

Salary Calculation

Maintenance of all relevant records

Issuing of canteen coupons

National Sample Survey

Employment Exchange

Quarterly returns of men and women

House keeping

Canteen Administration

Security Administration

Other facilities provided by the Company

o Canteens: The Company provides breakfast facility to theemployees. The canteen is maintained in a hygienic condition.

o Coupon books: Coupon books are provided to employees fortheir daily Tiffin in the company canteen at cheap rates.

o The company provides TEA to the employees twice a day free of

cost.

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o Two sets of Uniform for each employee is provided by the

company.

Salary Administration There are skilled, semi skilled and unskilled workers in the organization andthey are paid according to their ability and qualification and with consideration of

the Government regulation.

Salary Payment date.Employees Date of Payment

Staff 31st of every month

Workers 5th of every month

Labor Force

There are about 76 employees working in the organization

AttendanceThis department records the time (i.e. the time of workers in and out of thecompany) through punch card system right at the entrance.

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SECTION III

Objective of my study

1) To know the process of the organization.2) To study different departments

3) To learn about supply chain production

DATA COLLECTION

Primary source

1) Direct interaction with the Departmental heads, guide and employees.

Secondary Source

1) Collection of data from printed source and documents.

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SECTION IV

SWOT ANALYSIS

STRENGTH

1. Financial LiquidityThe firm has an overall sound liquid position as the current ratio is above

the standard ratio

Even the net working capital ratio clarifies the firm s ability to meet its currentobligations is efficient

2. High turnover

The firm s turn over on ties assets have been increasing as it is evident from allthe assets turn over ratios and the returns made on its investments are also

relatively good.

3. Working capital

Both from the financial data and the computation of ratios it is been found that

the firm has adequate working capital.

3. Quality

Both from the financial data and the computation of ratios it is been found that the

firm has adequate working capital.

4. EOU status

Being an EOU the firm gets a green card and thus making it eligible for thevarious benefits and incentives from the govt. This status helps it in reducing its

costs.

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WEAKNESS :1. Inventory :

The companys investment in inventory can be considered has high since it does

not follow the concept of Just in time2. Increase in variable expenses

From the data collected it is been found that the expense (Variable) has increased.

OPPURTUNITIES:1. Expansion & Diversification:

Various opportunities exist in the international market which the firm cancapitalize on by expansion and diversification...

2. Additional services:There is also a potential market for spare marts. The firm can also provide

additional services in terms of valve and valve components.

3. Production:

Increasing production capacity by reducing costs.

THREATS:

1. Competition :

The company can face serve competition from other potential firms in the

international marled

2. Increase in costs

The costs are bound are bound to increase when the tax holiday and otherexemptions are lifted.

3. Excessive working Capital

The firm should also not maintain excessive working capital since it may results inaccumulation of inventories, idle funds etc.

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CONCLUSION

INDIA is said to be a land small-scale industry, it is also said that is a

leading business revolution favored by political, economic, social and

demographic factors. Though it cannot by pass the poor completely it istrying it best to generate employment opportunities.

There are also developments taken up regulatory role for several small

firms are trying to achieve spectacular growth and there s the smaller firms

the smaller firms are craving out profitable niches by adopting appropriate

marketing strategies and one a days in the market consumers are considered

as the pre dominates who buys new and innovative and is in tradition

In addition even political is awakening and giving positive support to theeconomy and ultimately to business environment of India.

With the help of proper environment and public and also political and

government support can step up INDIA into global market.

I Mrs. Laxmi Thakur has profitable experience in our IN PLANT training IN

THE

Training in the most reputed firm in the group of industries that is the

flowserve microfinish valves and pumps I havecompleted my 1st in plant

training between deck -06 to Jan -07. I am proud to say that I am very lucky

to finish my training in an ISO 9001-2001 I firm which is also an 100%

export oriented unit which produces valves and pumps with CE marking

which exports its products.

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The management has also maintained a good relation with its employees

nod all the employees are quiet satisfied with the eighth the management.

Even the management is satisfied with the works of the employees. Thus

there is a sound industrial relationship maintained between the employees

and the organization.

The organization has also maintained a good relationship with the

customers. They have a regular customers from outside countries to which

they supply their products. They supply their products only to Flowserve

industries; all these have positively resulted in gaining name and fame with

the increasing refits and sales every year.

We had knowledge experiencing implant training. Be it the personnel of

Flowserve Micro finish, the workers or its environment they all have

invested their precious time in helping us to learn the practical tools of

business.

Lastly I conclude that we had a great practical experience about the industry

and helped me to learn all new technical and also practical knowledge and

also about the working of each and every department and also the flow of

process of organization.

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Bibliography

1) www.microfinishflowserve.com

2) www.karnatakauniversity.com

3) Manuals of companies
http://www.microfinishflowserve.com/http://www.karnatakauniversity.com/http://www.microfinishflowserve.com/http://www.karnatakauniversity.com/

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