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SWN Communications Inc. | Proprietary and Confidential – Not For Distribution
Send Word Now™
March 2009
St. Vincent’s: Planning for the Unexpected
Michael J. SherExecutive Vice President, Sales
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St. Vincent’s Hospital
Communicate, React, Respond
● On January 15, 2009, a US Airways plane headed for
Charlotte crash landed into the Hudson River.
● Within minutes St. Vincent’s Hospital activated their emergency notification system.
● Messages were sent to key response teams.
● Staff was informed and prepared to respond to and treat incoming casualties.
● Fortunately, no serious injuries resulted from the crash.
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ST. Vincent’s
Getting the Word Out
●Sample of message that St. Vincent’s Hospital could have sent to staff:
“To senior staff, medical leadership and disaster teams. A commercial airliner has crash landed in the Hudson River. There were 150 people on board the plane. At this point we do not have information regarding casualties/injuries. We are assembling in the main conference room at 4:00 PM to make preparations in the event our assistance is needed.”
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Case Study
CHRISTUS Health
Situation● CHRISTUS Health is among the top ten largest Catholic health systems in
the United States.● In 2008 alone, CHRISTUS Health had to prepare for three major
hurricanes – Eduardo, Gustav and Ike. ● CHRISTUS Health had to brace hospitals throughout Louisiana and Texas
and notify associates on the weekend as the storms approached.
Outcome● CHRISTUS Health used its emergency notification system to rapidly
communicate emergency plans and send updates on the progression of the storms to staff in the affected areas.
● CHRISTUS Health also requested volunteers to deploy to various facilities.
● Via CHRISTUS Health’s emergency notification system, volunteers were able to respond with their availability.
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Case Study
CHRISTUS Health
●The Reaction
“Hurricane Dean was another scare that prompted a hurricane watch. We have many long-term care facilities in the affected regions and had to be prepared to evacuate patients and staff. We used the system to communicate emergency plans, and met two times a day prior to the hurricane entering our region. Luckily nothing happened, but with our emergency notification system, we were prepared.”
—Bill Mundt Program Manager, Quality and Risk
CHRISTUS Health
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Overview
Hospital Communication Issues
● Problem Major emergencies, such as severe weather or a mass casualty,
can challenge the ability of healthcare professionals to manage patient care including:
Ensuring hospitals are fully staffed and personnel are available to respond
Providing necessary medications, supplies and equipment During normal operations, hospitals face challenges relating to
facility safety and security, including: On-premise risk management Patient care and evacuations
● Solution An emergency notification system gives hospitals the ability to
reach people within minutes and/or seconds anywhere, at anytime.
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Overview
Reach Anyone, Any Device, Anywhere
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Overview
How Can A Mass Notification System Help
●Help communicate critical information. In real-time to people across multiple communication
devices, anywhere, any time. Keep staff members informed about critical issues.
● Improve hospital response to any situation. Impacting employees, staff, and patients. Initial and ongoing communication. Mobilize people quickly.
●Save money, improve communication, and even save lives. Simplify communication. Use communication devices available to everyone.
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ENS For Hospitals
Emergency Notification for Hospitals/Healthcare
With an emergency notification system you can:
●Communicate seamlessly across multiple hospital facilities.
●Streamline communication with security staff, facility management, doctors and key administrative personnel.
●Promote instant access to critical information about staffing, resource availability and hospital conditions via a central communication system.
●Activate specific response teams of doctors, support staff and facility management staff in real-time.
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ENS For Hospitals
Emergency Notification for Hospitals/Healthcare
With an emergency notification system you can:
●Deliver and track all communication for compliance purposes and after action reporting.
●Easily create groups of departmental and role-based teams. As an incident unfolds, teams can be mobilized to address it and respond instantly, ensuring that patient care is not compromised.
●Send messages to appropriate personnel, and offer them pre-scripted response options indicating status, or automatically bridge them to a conference call.
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Summary
What To Look For In a Mass Notification System
●Simplicity Flexible and easy to administer, install and use.
●Speed Messages go out immediately.
●Scale Thousands of calls and messages via e-mail, SMS,
BlackBerry® PIN and pager per minute.●Security
No single point of failure, not single-premise.●Support
Continuous support.●Success
Proven track record; strong customer endorsements.
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Thank YouPlease feel free to contact mefor more information
Michael J. SherSend Word Now224 West 30th StreetSuite 500 New York, NY 10001
Work: (212) 379-4950Email: [email protected]