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MissionTo serve the community with the Buddhist principles: compassion, morality, concentration and wisdom; through • Professional counselling, family support services and social services• Developing a pool of volunteers that supports the services of the centre• Advocating and networking for services to all sectors of the society

ValuesWe serve children, families, youth and the elderly, regardless of race, religion and ability to pay; and are committed to our values to guide our decisions and behaviour.

ServiceService user satisfaction is paramount

IntegrityHonesty and fairness in our actions

TeamworkTeamwork in meeting the needs of our clients

AccountabilityStrong sense of social responsibility to the community and stakeholders

RespectRecognise that our clients are seeking support and must be respected

使命效法佛教提倡的怜悯心、道德心、专心和智慧心，并通过以下的活动来服务社会：

• 专业的辅导、家庭支援服务及社会服务• 对义工的培训及发展，以支援中心的服务• 向社会各阶层人士介绍并推广我们的服务信念我们援助的对象不分种族、宗教和贫富。当中包括孩童、家庭、青少年及长者。而我们所作的一切决策与行为，均以我们的信念为指引服务

我们以客户及受益人的满意为先诚信

诚实与公正的表现团队合作

共同合作以达到客户的需求责任

对社会及利益攸关者有强烈的社会责任感尊重

认清我们的客户在寻求援助并给与尊重

To be the Buddhist hub for social services and to promote

family life and well-being of individuals.

成为佛教社会服务机构，并致力于促进家庭生活和个人身心健康

Vision 展望

Shan You Counselling Centre is a not-for-profit organization set up in Singapore to provide counselling and family support services for those in need regardless of race and religion. The Centre was registered as a charity on 28 Dec 1995 and conferred the Institutions of a Public Character (IPCs) status. It has a full membership with the National Council of Social Service.

Our Objectives

i) To promote mental and physical health of the community. ii) To encourage the development of family life and individual well-being through Intergenerational bonding. iii) To provide opportunities for volunteers to render social services to the community. To provide expertise and resources to train, develop, support and supervise these volunteers.

iv) To disseminate information on behavioural, mental and physical health, social policies and community services through professional training, public education, seminars and distribution of brochures and media resources.

About Shan You

3

Dear Stakeholders,

On behalf of the Management Committee of Shan You Counselling Centre, I am pleased to present our 18th annual report for the financial period ended 31 March 2013 (FY2012/13).

Our programmes were well received according to the participation rates. We re-launched our MBM Cancer public talks and workshops, which we intend to continue in the coming year, together with talks on healthy heart and sleep improvement.This outreach programme was an initiative supported by grants from Health Promotion Board.

In FY2012/13, we made significant progress in our efforts to promote mindfulness-based approaches to a wider population. From April to December 2012, we conducted a series of mindfulness talks and workshops to create awareness about and experienceof mindfulness. This programme consisted of a Mindfulness-Based Cognitive Therapy (MBCT) workshop, 2 mindfulness public talks, and 3 mindfulness workshops. This programme received support from the Tote Board Community Healthcare Fund.

In March 2013, we participated in Health Promotion Board’s Mental Health Education Programme to pilot a programme that combines elements of the Mindfulness-Based CognitiveTherapy (MBCT) 8-week practice with individual training of skills relevant to changenegative thoughts into positive ones so that the

practitioner’s mental health improves. This pilot programme will consist of 3 runs of 8 mindfulness group sessions over 8 weeks.

Clinical Service

Clinical service remains as our core service. This service is focused on helping clients to understand the issues faced and find their own best way to respond. Our behavioural health counselling is available to those with stress-related health and mental health issues, as well as those with interpersonal relationship issues. We continue to promote mental health awareness though public talks and seminars.

With the support of our clinical supervisors and advisors, our clinical team strengthened their capabilities in the service delivery to our clients.

Social Service: Community Outreach

The key points in the Singapore Budget 2013 have been to restructure the economy to deliver quality growth and build an inclusive society starting with thechildren, helping lower-income workers, and providing better lives for the retirees. In the past 18 years, Shan You has been serving this particular group of clients.

Our Food Rations Distribution programme has been one of the ways of engaging the communitydirectly. In FY2012/13, we delivered 3,369 foodpacks. The majority of the recipients are low-income families and elderly who have little or no financial and social support.

President’s Message

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Wellness Community – a community wellness centre in Eunos expanded its activities to engage the elderly and the young in the community. Our goal is to strengthen intergenerational bonds through social activities, events and outings. We also have programmes to promote active ageing and ensure our silver citizens remain mentally and physically active as well as socially engaged.

Our volunteers continued giving unconditionally to the community through their participation in our various social service programmes. We expressed our appreciation to the community and our volunteers through our care and sharing activities. Although the spotlight had been on our clinical and social service activities, we ALWAYS put people first in what we do.

Service Commitment

In FY2012/13, our overall service levels were maintained. In April 2012, NCSS validated the integrity and accuracy of our programme data submitted to NCSS and Service Standards Requirements, through an On-site Assurance (OA) audit. To improve the quality and effectiveness of our clinical service, the Intake procedure was reviewed internally and our standard operating procedures (SOP) was updated. I thank our clinical team who has contributed to both reviews.

Future Direction

With increased public spending to address social issues, we will continue to introduce new initiatives to meet community-based care services. In 2013, you can expect more services and more depth in our existing services.

We will continue to work closely with Oxford Mindfulness Centre (OMC) to consolidate, deepen and extend the core mindfulness skills. Trainers from OMC will be invited to facilitate more professional workshops. Through our mindfulness programmes, we will continue to create awareness of the benefits of mindfulness and promote the practice of mindfulness to the community.

In Closing

We are deeply grateful for the generous support we received from Community Chest, NCSS, MSF, community partners,and most of all, you - our stakeholder. You believed in us and supported our social programmes with your time, effort and funds. Thank you for supporting our mission.

On behalf of the Management Committee, I wish to express my appreciation and gratitude to our Clinical Advisors for your professional guidance; our service users for having faith in us, and giving us the opportunity to serve; our staff members for your dedication and exceptional teamwork, and for helping us achieve our objectives. To my fellow committee members, I thank you for your support and encouragement. I look forward to your continued participation in the year ahead.

Jenny QuekPresident

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致诸善长仁翁：

本人仅代表“善友辅导中心”理事会向各界汇报第十八届 (2012/2013)年度财政常年报告。

根据中心的参与率调查显示，我们所主办的活动皆深受好评。在保健促进局的资助下, 我们再度开办心理治疗和心身医疗癌症讲座与工作坊。同时，有关心脏健康和改善睡眠的讲座将陆续推出。

2012/13财政年度期间，中心推广正念教育取得了显著的进展。 2012年4月至12月期间，我们举办了一系列以正念为主题的讲座及工作坊来加深大众对正念的认识与体验。这包括一场正念认知疗法工作坊，两场正念公众讲座以及三场正念工作坊。上列的活动也都获新加坡赛马博彩管理局(Tote Board)的资助。

今年三月，我们与保健促进局合作，推出综合正念认知疗法为基础概念的试验计划。此计划让参与者通过为期八星期的练习课程，意在改变负面思维成正面心态，提升心理健康。试验计划总共分为三轮进行；每一轮包括了八堂的正念小组练习。练习则在八个星期内完成。

临床服务专业心理辅导咨询一直是本中心的主要服务。这项服务主要是协助个案了解自己所面对的问题，从中找寻最好的方式来应对。我们的行为辅导方式是为有压力或有人际关系困扰的个案所设。我们积极开办公开讲座和座谈会来提升群众对心理健康的认识。

我们辅导团队得到拥有临床心理背景的督导和顾问的协助。这得以加强团队的专业能力，提供个案更广泛的服务与协助。

社会服务：社区推广活动在今年国家财政报告中主要提到，重点调整经济体制以达到高质量的经济增长，同时以小孩为对象、帮助低收入群、提供退休人士优质生活去建立包容彼此的社会。在过去的18年里，善友辅导中心一直都在为上列的对象提供服务。

“粮食分派服务”是我们与社区直接联系的方法。在2012/2013年, 我们总共分派三千三百六十九包基本粮食。大部分受惠者来自低收入家庭和缺乏社会或财务支持的年长者。

坐落在友诺士的社区康乐中心-康乐亭为年长者与青少年筹办各类活动与服务。我们希望通过举办节日庆祝会及郊游活动等增进三代互动。此外，

我们也主办活动推广活跃的乐龄生活，确保银发族不与社会脱节，并拥有健康的生理与心理。

我们的志工团队也一直参与各项社会服务，不断地给予无私奉献。中心举办了不同的关怀分享活动来表达对社会各界和义工的感激。尽管善友的重点一直设在临床辅导和社会服务活动中，我们依然秉持以人为本的精神。

服务承诺在2012/2013年，我们维持了整体服务水平表现。在2012年4月，通过机构认证稽查来审查我们所提交的活动档案，我们获得国家福利理事会(National Council of Social Service,NCSS) 承认中心活动的一致性与准确性。为了提升临床服务的素质与效率，内部已检阅个案预约程序及改良基本运作模式。我向给予意见于审视过程的临床团队致上谢意。

未来愿景鉴于挪用应对社会课题的公共拨款日益增多，我们将用心策划更多新的方案于社区服务。在2013年期间，你可以期待更多的服务项目及更具深度的现有服务。

我们将继续密切地与牛津正念中心合作，以便强化，加深及扩展正念技巧的主干。我们将邀请此中心的训练员来引导更多专业工作坊。透过正念课程，我们将投入心机让社会认识与推广正念的益处。

总结我们衷心感谢公益金、国家福利理事会(National Council of Social Service,NCSS)、社会及家庭发展部 (Ministry Of Social And Family Development, MSF)、社区伙伴和您的慷慨支持！您所付出的时间、精神和金钱就是对我们的信任与支持！感谢您支持我们的使命！

藉此机会，本人谨代表董事会衷心地感谢我们的顾问团给予专业指导；感谢受益者对我们的信任，让我们有机会为您服务；感谢员工们的努力和杰出的团队精神，让善友更趋完善。感谢董事会全体同仁的热忱付出与鼓励。我在此期待您在未来踊跃参与及护持！谢谢！

敬祝：身心健康，吉祥如意！

Jenny Quek主席

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Table 1(b) Summary of Service Users FY2012/13

This section of the report provides a snapshot of the past year’s programmes service accomplishments.Our dedicated team of counsellors, programme executives, social work associate and coordinators and adminstrative and supporting staff are responsible for achieving these outcomes. Our volunteers also contributed to our outcomes through the delivery of community service programmes.

Table 1(a)

Year in Review 2012/13

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Table 1(c) Community Outreach Programme in FY 2012/13

8

Table 1(c) Community Outreach Programme in FY 2012/2013 (Continue)

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Sources of Funds and Allocation of funds for the period April 2012 to March 2013

Below are the snapshot of the sources and allocation of funds for the period of 1 April 2012 to 31 March 2013.

We received financial resource primary in two different ways. We continue to rely on the generousity of our many public donors who provided close to 52 percent of our funds needed to deliver programmes.

The second source of fund is those that are provided annually by National Council for Social Service (NCSS) for our counselling & Casework programme.

Diagram 1(d) Our Sources Of Funds

The allocation of fund is primarily on programmes delivered by the Centre Counselling & Casework and continued to account for 39 percent of our total expenditure.

Diagram 1(e) Our Allocation Of Funds

3%Our Donation from

Organisations

9% 36% 52%Projects and

EventsFunding fromNCSS/Grants

Donations fromGeneral Public

2%Professional Training &

Counsultancy Services

4%Youth

DevelopmentServices

6%Family

EnrichmentServices

WellnessCommunity

15%

17%Fund

Raising

17%Community

Services

39%Counselling

Services

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Report for the year ended 31 March 2013

Shan You Counselling Centre (“Shan You”) iscommitted to conduct its activities in accordance with the Code of Governance for Charities and IPCs as provided by National of Council of Social Services (NCSS) and with Shan You’s Governance Code of Conduct. Board Governance

Shan You has a governing body with clearly defined functions and responsibilities, to oversee and manage its activities. The Management Committee comprises of ten members elected in a formal and transparent process. All Management Committee members are independent and non-executive. The chair is elected among the elected members.

The Management Committee meets every month except in the month of December, with a quorum of at least half of the Management Committee members present. The Management Committee members are supplied with information in a timely manner and in a form and quality appropriate to enable members to satisfactorily discharge their duties. The Management Committee ensures that Shan You complies with statutory financial and other policies and applicable legislation.

The Executive Director is the head of the management team and directs the operations of the organization to align with the strategic directions of the Management Committee. The Executive Director is assisted by commit-tees’ in particlar fundraising, human resource, services and public relations. The committees report directly to the Management Committee. The responsibilities of the audit committee are carried out by the members of the Management Committee.

Conflict of Interest

Shan You has a written Code of Conduct for their Management Committee members and staff. The Code sets out procedure to declare any real or perceived conflict of interest or a potential conflict of interest in undertaking their obligations. The Code is clear that Management Committee member do not vote or participate in decision-making on matters where they have a conflict ofinterest.

Strategic Planning

The Management Commitee reviews and approves the vision and mission of Shan You. The Management Committee is the governing body responsible for setting broad policies and strategic directions and management of the organisation in a manner consistent with the mandate and guides the management team. These are communicated to all stakeholders through a number of channels.

Human Resource policies and procedures are documented and approved by the Management Committee. There are procedures for regular staff performance review exercise and staff development plans. The review meeting forms part of the normal supervisory process of continuous monitoring of staff to meet objectives.

Financial Management and Controls

Finance policies are documented in the Financial Policies and Procedures file. The Management Committee reviews the internal controls, processes, programmes and events regularly. Financial reports are prepared monthly and reviewed and confirmed at the Management Committee meetings. The annual Income and Expenditure Statement is submitted for approval to the Management Committee.

All reserves are placed in Fixed deposit account with a in singapore incorporated bank.

Fund-Raising Practices

Shan You is committed to ethical fund-raising practices for Voluntary Welfare Organisation (VWO) and Code of Governance of the National Council of Social Service (NCSS).

Disclosure and Transparency

The Management Committee provides good governance by being open and accountable. This includes making available to its shareholders information on its programmes, activities, audited financial reports and it accomplishments through a number of channels, such as Shan You’s website, publications and an annual report.

Members of the Management Committee do not receive any compensation for their services.Staff salary recommendations are submitted for approval by the Management Committee.

Code of Governance

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Annual Remuneration Band 2013 2012

$100,001 and above Nil Nil

$80,001 to $100,000 Nil Nil

$60,001 to $80,000 2 1

$40,001 to $60,000 5 2

$20,001 to $40,000 9 9

$20,000 and below 1 6

Table 2 Renumeration Paid to Staff

Communication with Stakeholders

Shan You engages in regular, effective and fair communication with its stakeholders through a number of channels, such as regular publications and on the corporate website at www.shanyou.org.sg

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In Shan You Counselling Centre, Information and Referral is not a funded programme. The nature of telephone enquiries included calls about the Centre’s (i) counselling service, and (ii) general and programme enquiries including (a) public education programmes including talks, seminars and workshops, (b) professional training, (c) media enquiries, and (d) the social services delivered by the agency, including, the befriending programme, and offer of food rations.

The I&R service provides free information and confidentialassitance. Only enquiries for counselling services were recorded in the Enhanced case management system (eCMS) and reported. Tables 3(a) and 3(b) present statistics on How our Clients Hear About our Services and Service Enquiry by Source Type and Gender respectively.

Table 3(a) How Our Clients Hear About Us

Table 3(b) Service Enquiry By Gender

Information and Referral

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The clinical service centre continued to provide counselling for children, youths, families and the elderly, regardless of race and religion. Using counseling skills, our counsellors help the clients to understand the issues faced and find their own best ways to respond. Behavioural health counselling are available to those with stress-related health problems and mental health problems, as well as counselling for people with relationship problems where the added focus is on coping strategies.

Our counsellors provided counselling to clients who were self-referred, referred by friends and past clients, the social service sector, medical doctors, from health-related institutions, other government istitutions, and recently legal profession, through word-of-mouth, outreach programmes, and also our corporate website. The agency’s exposure to media also contributed to the number of clients requesting for the counselling service.

The clinical service department continued to serve more people with chronic physical health problems, mild to moderate mental health problems. 34 percent of the clients seen presented with mental and stress-related health problems. This included people with autoimmune disorders, insomnia, pain, cancer, cardiac problems, diabetes and clients with anxiety, mood-related problems, depression, and psychosis. This was in keeping with the strategy to promote the behavioural healthcare counselling service through public talks and workshops on cancer and sleeping difficulties. This counseling approach however involved the engagement of clients over more sessions to achieve treatment success.

Table 4 (a) Top 4 Presenting Problems

Counselling and Casework

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17 per cent of the people sought our help for their marital issues. The 10 per cent of clients with relationship problems included relationship issues with siblings, relatives, boy-girl relationships, and ex-spouse. 7 per cent of the people saw our counsellors for help with parenting difficulties including parenting issues and child management issues. In addition, our clients presented themselves with other problems including financial assistance support and work-related problems.The Top 4 presenting problems for which our counsellors provide therapy is shown in Table 4(a).

Table 4(b) Number of Clients Served

Table 4(c) Average Outcomes of Counselling

The clinical service department provided 716 clients with 1,477 face-to-face counselling sessions for the period of April 2012 to March 2013. The number of cases counselled and the number of sessions exceeded the corresponding period last year by 11.2 per cent and 4.8 per cent respectively. The department exceeded the projected targets for new clients by 5.4 percent and compared against last year the number of new clients for the year was flat. The number of sessions per client was 2.06 in the current period as compared to 2.19 in the same period last year. 391 information and referrals were made resulting in 369 new cases.

During the period of April 2012 to March 2013, of the 716 clients served, 43.9 percent reported on the Client Feedback Form having achieved 1of their goals. In addition, 42 percent of respondents reported having achieved 2 objectives from the counselling service and 18.9 per cent reported being able to cope or manage their issue. Please refer to Tables 4(b) and 4(c) which present to the Statistics of Counselling Service and outcomes of out counselling service respectively.

Our counsellors also take part in a number of funded and non-funded programmes activities such as Marriage Preparation Programme (MPP), Enhanced Step-Up (ESU), Mindfulness workshops, etc.

Outcome Indicators No. of

respondents As a per cent

of Clients served

Client achieve 1 objective. Client Feedback Form Q2 or Q3 or Q4

314 43.9%

Client achieve 2 objectives. Client Feedback Form Q2 or Q3 or Q4

301 42.0%

Client continues to be able to cope/ manage the relationship issue on his/her own after 4-6 weeks after the last counselling session

135 18.9%

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This is an update on our progress in Mindfulness in Singapore project in the period under review. The Mindfulness in Singapore project was initiated in 2010 during Professor Mark Williams’s visit to Singa-pore to deliver a Mindfulness-Based Cognitive Therapy (MBCT) workshop followed by a public talk on The Mindful Way. Since then our vision is to become a ‘hub’ for mindfulness with the objectives to generate interest in mindfulness-based approaches in schools and to the general public on its social benefits potential.

In FY2012/13, we made significant progress in our efforts to promote mindfulness-based approaches to a wider population. From April to December 2012, we conducted a series of mindfulness talks and workshops to create awareness about and experience of mindfulness.

This programme consisted of

1) a Mindfulness-Based Cognitive Therapy (MBCT) workshop,

2) 2 mindfulness public talks , and

3) 3 mindfulness workshops including one Mindful Seeing workshop.

This programme received support from the Tote Board Community Healthcare Fund (TBCHF).

We are delivering mindfulness to the residents of Eunos Crescent under HPB’s Mind Journey programme. In March 2013, we participated in Health Promotion Board’s Mental Health Education Programme to pilot a programme that combines elements of the Mindfulness-Based Cognitive Therapy (MBCT) 8-week practice with individual training of skills relevant to change negative thoughts into positive ones so that the practitioner’s mental health improves. This pilot programme consists of 3 runs of 8 mindfulness group sessions over 8 weeks is expected to be completed at the end of 2013. The 1st run of this pilot started in April 2013.

As to our collaboration with Oxford Mindfulness Centre (OMC), our activities are focused to build a Body of Practitioners in MBCT. From January to March 2013, our counsellors completed the Revisit 8-week MBCT course with reflective diary on experience of practice. The course, spread over 8 weeks at SYCC was “an opportunity for our counsellors to develop a personal daily practice and explore the teaching of MBCT to each other” with supervision provided by OMC.

Under our plans, a team consisting of dedicated MBCT-trained staff working closely with Khoo Teck Puat Hospital (KTPH) and NUS, Department of Psychology to develop and deliver our mindfulness activities and programmes.

Mindfulness in Singapore

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Public education through talks, workshops, and seminars served a preventive role for promoting self-awareness, personal growth and to broaden the available range of options for self-care to increase quality of life. These activities were defined as our 4th objective – to improve mental well-being through public awareness programmes and activities. These activities also provided a purposeful platform to outreach to the community for our clinical service.

Shan You Counselling Centre received funding support for the delivery of public education programmes. The sources of funding included the Mental Health Education (HME) Programme funding from Health Promotion Board (HPB) and Singapore Totalisation Board (ToteBoard) through Agency for Integrated Care (AIC) under Tote Board Community Healthcare Fund. The former provided funding for the delivery of evidence-based mind-body medicine (MBM) Cancer and Healthy Heart public talks and workshops whilst the latter awarded a grant for the project titled ‘Mindfulness Programme’.

During April 2012 – March 2013, the Centre served a total of 639 participants which was a 144 percent increase in the number of participants over the previous corresponding period and a 17 percent in-crease in the number of public talks and workshops delivered over the same period. Table 5(a) present the list of Public Education Programmes delivered by Shan You Counselling Centre during April 2012 – March 2013.

As to our collaboration with Oxford Mindfulness Centre (OMC), our activities are focused to build a Body of Practitioners in MBCT. From January to March 2013, our counsellors completed the Revisit 8-week MBCT course with reflective diary on experience of practice. The course, spread over 8 weeks at SYCC was “an opportunity for our counsellors to develop a personal daily practice and explore the teaching of MBCT to each other” with supervision provided by OMC.

Under the Mindfulness in Schools project, we have developed a curriculum for Mindful Parenting workshop. We also intend to work on the .b [‘stop & breathe’] curriculum to the schools here. We will be attending the .b Certification course for Teachers in October 2013.

Public Education and Professional Training

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Table 5 (a): Public Education Programmes

No. Name of Event Date Venue Pax

1 Parenting Forum: How to communicate with your children

22 Apr 2012 CDAC Centre @ Tanjong

Katong Road 26

2 Mindfulness Talk: Search Inside

Yourself 8 Jul 2012 Tai Pei Buddhist Centre 350

3 Mindfulness Programme: Mindful

Seeing through Photography 15 Jul 2012 Poh Ern Shih/Kent Ridge Park 11

4 Mindfulness Programme: Mindful Seeing Workshop (Capture the

moment in image) 17 Jul 2012 Shan You Counselling Centre 11

5 4 Aug 2012 MDIS Dhoby Ghaut 25

6

5 Aug 2012 Shan You Counselling Centre 33

7 Introduction to Mindfulness Talk

for Seniors’ Camp 24 Aug 2012

NTUC Income Tampines Junction

26

8 Mind-Body Medicine: Cancer

Talk 3 Nov 2012

Toa Payoh Central Community Club

14

9 Mind-Body Medicine: Becoming

Heart Smart Talk 1 Mar 2013


45

10 Mind-Body Medicine: Becoming

Heart Smart Workshop 2 Mar 2013 Shan You Counselling Centre 19

11

9 Mar 2013 CDAC @ Redhill 18

12

10 Mar 2013 CDAC @ Toa Payoh 14

13 Mind-Body Medicine: How to Get

Better Quality Sleep Talk 23 Mar 2013


27

14 Mind-Body Medicine: How to Get

Better Quality Sleep Workshop 23 Mar 2013


25

Total number of Participants served 644

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Table 5 (b): Public Education Programmes

The centre served a total of 154 participants during April 2012 – March 2013 through the Professional Training Programme workshops organised and presented by Shan You Counselling Centre. By comparison, this was a 73 percent improvement over the same period in the last financial period. This can be attributed to staff movement and changes in the management direction. Table 5(b) present the list of Professional Training Programme delivered during April 2012 – March 2013.

No. Name of Event Date Sponsors/ Co-Organised Venue Pax

1 Motivational Interviewing: Basic and Intermediate

Level 14-16 May 2012 -

Shan You Counselling

Centre 28

2 Mindfulness-Based

Cognitive Therapy (MBCT) Workshop

24-28 Sep 2012 Khoo Teck

Puat Hospital Goodman Arts

Centre 36

3 Motivational Interviewing:

Basic and Intermediate Level

5-7 Nov 2012 - Shan You

Counselling Centre

31


Advanced Level 8-9 Nov 2012 - Shan You

Counselling Centre

15


Basic and Intermediate Level

4 – 5 Mar 2013 - Semei Care

Centre 22


Advanced Level 6 - 7 Mar 2013 -

Semei Care Centre

22

Total number of Participants served 154

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School - Based ProgrammesSchool Family Education (SFE)

SFE equips parents with effective parenting skills to improve parent-child relationship leading to better academic achievements.Shan You Counselling Centre has been the service provider for Maha Bodhi School, Gongshang Primary School and Greenridge Secondary School for its SFE programmes. Shan You took on the following role in the:

a)Provision of consultations to school on family life education programmes and resource of speakers/

trainers.

b)Provision of guidance to the school and coordinator in planning suitable programmes for target

groups.

c)Provision of guidance to the school on budget and make payment for coordinator fee, programmes

and related items on behalf of the school.

Enhanced STEP-UP Programme

Enhanced STEP-Up (ESU) program is an initiative by Ministry of Social and Family Development (MSF) that targets the at-risk students. Shan You Counselling Centre is an approved service provider for both services under Enhanced STEP-UP; Service A and Service B since 2009. Service A is for students identi-fied by their school to be at risk of risk of dropping out and Service B is for students who have expressed intention to drop out of school or are already out of school.

For the period from April 2012 to March 2013, we decided to streamline our intervention emphasis to support students under Service A only. Our counsellors carried out casework and individual counselling sessions, family sessions and group work to build and strengthen their socio-emotional resilience, and engage students to achieve positive outcomes.

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Our Community Services Programme has been supporting local communities by delivering a variety of social services. Our emphasis is on low-income families and elderly and people from disadvantaged groups. Our goal is to enhance their physical, emotional, social and spiritual lives. Under this programme, we also promote, organise and support service opportunities and engagement activities for those who are interested to engage in community service.

This programme is funded by Shan You Counselling Centre with support from our generous donors and sponsors, either individuals or corporate and delivered by dedicated volunteers both individuals and corporate volunteers. The Programme focuses on communities where services are lacking.

Our Community Services Programme includes1. Food Ration Distribution

2. Befriending

3. Social Service activities

4. Yuan Yuan Helpline

5. Volunteering

6. Wellness Community

Through establishing strong partnership with other welfare organisations and government agencies like family service centres, community hospitals, nursing homes and Ministry of Social and Family Development (MSF) also help to enhance the effectiveness of our programmes and services. Table 6 below presents the activities of Community Service Programme from April 2012 to March 2013.

Food Rations Distribution

The Food Distribution service started in 1997 when the Management Committee unanimously voted to provide ‘complete client care’ service to those in need. The decision came as a result of a conclusion that often in the course of providing Counselling and Befriending services; the Centre meets individuals and families who are experiencing financial difficulties. Since then, we have had 17 years of experience in providing food assistance across Singapore. We also rely on a network of referral agencies to recommend clients to the programme.

The objective of this programme is to meet the basic food needs of the less fortunate in our community. This service is a collaborative effort with both the individual and corporate volunteers. The sponsored and donated food items are received and volunteers prepare, sort and pack food packages, and transport food packages to individuals and families throughout Singapore who are in need of food assistance.

Social Service

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Table 7(a) Food Rations Distribution Service Programme from Apr 2012 to Mar 2013

For the past financial year, we distributed 3,369 food packages of donated and purchased food items to 9,119 beneficiaries. That is on average 280 cases per month, in which the major-ity were low-income families and elderly who have little or no social support. During April 2012 – March 2013 period, we also reviewed 674 cases for the service of which 604 cases were approved.

The table below presents the activities

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Month Social Activity

Description Location No. of

Volunteers No. of

Beneficiaries

Apr – June 2012

Monthly Befriending

Society for the Aged

Sick 16 15

Jul – Sep 2012

Monthly Befriending


Sick 15 15

Oct – Dec 2012

Monthly Befriending


Sick 48 20

Jan – Mar 2013

Monthly Befriending


Sick 47 20

Table 7(b) Noble Ambassador Programme from Apr 2012 to Mar 2013

Befriending

The befriending service was established to benefit primarily the elderly, the lonely, the sick, the terminally ill, the physically or intellectually challenged that have poor or no family and social support. Befriending volunteers visited the beneficiaries’ home individually on fortnightly basis to provide companionship and emotional support to their clients with the goal of reducing social isolation.

Since March 2011, we introduced the Noble Ambassador Programme which aims to equip volunteers with basic helping skills to befriend and start conversations with the seniors. On completion of the training programme, Noble Ambassadors will render their service at Society for the Aged Sick on a monthly basic to befriend the residents. Support and supervision for befrienders have been implemented to ensure that volunteers are motivated and confident in their roles. This improves retention rate of the volunteers.

Table 7(c) Monthly Hair Grooming Service from Apr 2012 to Mar 2013



Volunteers No. of

Beneficiaries

Apr – June 2012

Monthly Haircutting


Sick 69 120

Jul – Sep 2012

Monthly Haircutting


Sick 77 120

Oct – Dec 2012

Monthly Haircutting


Sick 70 120

Jan – Mar 2013

Monthly Haircutting


Sick 84 120

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Yuan Yuan Helpline

Yuan Yuan Helpline, formed in 2007 is a confidential and anonymous helpline run by trained volunteers. This service available to the Chinese-speaking community, gives advice to people in need of telephone counselling services on a wide range of issues such as bereavement, critical illness or other crisis. At the same time, there are also people who simply need a listening ear, when the going gets tough.

The focus of Yuan Yuan Helpline is Mandarin telephone counselling and other services including information and appropriate referrals to community partners. For the period April 2012 to March 2013, 1099 calls were received with the assistance of 23 committed and experienced volunteers. This was an increase of 25 per cent over the previous period. Yuan Yuan Helpline operates daily from 1pm to 5pm excluding Sundays and Public Holidays. The helpline number is 67410078.



Volunteers No. of

Beneficiaries

Apr – June 2012

Yuan Yuan Helpline


Centre 48 209

Jul – Sep 2012

Yuan Yuan Helpline


Centre 55 256

Oct – Dec 2012

Yuan Yuan Helpline


Centre 50 290

Jan – Mar 2013

Yuan Yuan Helpline


Centre 51 334

7(d) Yuan Yuan Helpliine Service from Apr 2012 - Mar 2013

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Volunteering

Our volunteers play important roles in our programmes that cover the food rations distribution service, case management, fund-raising events, Yuan Yuan Helpline, and many more. We could not accomplish the success we have without their effort. They display of enormous dedication and enthusiasm in their efforts.

We constantly explore ways of working with volunteers and enhance their volunteering experience. We create opportunities suitable for a wide range of people with different interest and available time - regular, one-off and short-term projects.

We develop volunteers with training plans to suite a wide range of volunteer needs and skills. We want volunteers to be equipped to handle difficult situations. These difficult situations are viewed as challenges and lessons learnt and we encouraged sharing. Thus, their experience become a positive one.

We consult with volunteers. There is a sub-committee for volunteers headed by a volunteer. Volunteers are involved in the selection and evaluation of volunteering programmes. In this way, we hope to achieve as a volunteer-friendly organization.

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7(e) Below presents the activities for volunteer training and development for theperiod from April 2012 to March 2013

Volunteering Service Activity Description Trainer No. of Sessions

Total Participants

Yuan Yuan Helpline Buddhist Foundation Studies Ven Sik Mun 4 62

Skills Training Phase 1 – Basic Helping Skills

Jane Wong 5 99 Noble Ambassador

Skills Training Phase 2 – Self- Growth and Development

Jane Wong 6 66

Supervision Jane Wong 8 93 Noble Ambassador Befriending Case Discussion Jane Wong 5 60

Total number of Participants served 28 380

Wellness Community

Wellness Community provides a wide range of community services to the residents living in Eunos Crescent, Geylang Serai and Kembangan area. The centre started operations in September 2010 to service the socially and economically disadvantaged residents. As of 31 March 2013, there are over 400 registered members in Wellness Community, referred to us either by the word of mouth knowledge or self referral by the beneficiaries themselves or, by other grassroots organisations.

Our goal is to deliver programmes to

• assist with basic needs• strengthen the emotional wellness• support them in a caring environment• cultivate neighbourliness and community spirit

The programmes offered are assistance with basic needs such as free meals service, and mental health care such as musical exercise and group exercises, and counselling services. We have created a safe, friendly and culturally diverse gathering place where elderly can start their journey to wellness from nutrition, fitness goals to receiving critical health information.

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Funding for the various programmes is provided by Shan You Counselling Centre (SYCC) together with corporate and individual donors.

Our Wellness Community is located at Blk 3 Eunos Crescent, #01-2591 Singapore 400003. The Centre is open at 9am to 6pm from Mondays to Fridays and 9am to 1pm on Saturdays.

If you would like to know more information about this new centre, please contact Mdm Law Mee Yeng at 6745 9293 or email [email protected]

Wellness Community Service Users Served Report from April 2012 to March 2013

Programmes Total

Free Meals 31,757 159

Exercise (Group) 6,350 263

Games (Group) 3,355 238

Event/Outing 3,947 77

Event/Talk 2,900 229

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Fund-Raising Events in FY 2012/13Vesak 2556 Grand Light Offering

In conjunction with 2556th year of the Buddhist calendar, Shan You Counselling Centre made 255,600 light offering on donors’ behalf in Buddha Gaya, India, from 2 May to 8 May 2012.

As light in Buddhism symbolizes wisdom that dispels darkness of ignorance, one will generate merits to gain wisdom. Virtuous deeds done during auspicious days, such as Vesak, will multiply one’s merits many times. Donors’ not only get to make light offerings to the Buddha, but also donate to Shan You Counselling Centre for charity, which is doubly meaningful and virtuous.

Charity Golf Tournament and Dinner 2012

This year’s Charity Golf Tournament and Dinner 2012 was held at Laguna National Golf & Country Club on Friday, 29 June 2012. This was the 3rd charity golfing event for us – the first in 2004, to raise much needed funds to help defray the operating expenditure budget of $1.06 million in FY2012/13. Instead of the more rigorous and challenging newly renovated World Classic, golfers tested their skills and mental strength on the Masters course. Attractive prizes were up for grabs. A Chrysler Jeep was the top prize for the lucky winner of a Hole-in-one. Other challenges on the course were the longest drive and the best dressed golfer.

The golf tournament was followed by a celebration dinner cum-mini-auction in honour of the golfers and supporters. A plaque presentation ceremony was also held to acknowledge our wonderful sponsors.

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Shan You Family Day 2013

Shan You Family Day 2013 was the single biggest fundraising event organised by Shan You Counselling Centre (SYCC) on 30 March 2013. More than 7000 people came to Ngee Ann City Civic Plaza to enjoy a fun-fulled weekdend of food, art & craft, game activities and live entertainment. The event was graced by Dr. Yaccob Ibrahim, Minister for Communications and Information.

Tokens of appreciation were presented by the SYCC’s chairman to the following sponsors: Hong Leong Foundation and A Dam Funky Talents Pte Ltd. Special thanks were also extended to Lee Foundation, NTUC Fairprice Foundation Ltd, Novena Foundation, Atos Wellness, Dou Yee Enterprise, GL Noble Denton, Dreams Inflatables & Logistics Pte. Ltd, Golden Village Picture Pte Ltd, Intercontinental Communications Pte Ltd, Ocean Health Pte Ltd, Samsung C & T Corporation, Zero Spot Laundry Service Pte Ltd , Tai Pei Yuen Temple, Vimalakirti Buddhist Centre, Mr Woon Tek Seng and Mdm Fong Yoke Lan.The event managed to raise more than $20,000 to cover the direct expenditure of operating Wellness Community and SYCC’s social programmes.

Food Rations Collection 2013

In 2013, Shan You was selected again as the beneficiary of the nEbO’s W.I.S.H.: Share with your Heart Food Collection Drive. This event aims to: 1) raise basic food items for the deserving members of the community; and 2) raise awareness of our Food Rations Distribution programme.

The nEbO’s W.I.S.H. 2013 held on 19th January 2013 raised over $30,000 worth of food items for Shan You Counselling Centre’ Food Rations Distribution programme. Organised for the second year, the foodrations collection event continued to promote the values of caring among the youth by collecting small amounts of food donations from many individuals all over Singapore. Food collection booths were set up at 7 NTUC FairPrice Outlets and the event saw more than 200 youths volunteering that morning.

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Adam ChongAB.comAdam WongAdeline NgAgnesAgnes ChanAh DeeAkbar KhanAlan ChongAlbert TangAlex GohAlex Yeo Kuan MenAmitabha Buddhist Centre - (Mr Fred)Andy QuekAng Kian ChyeAng Lee Leng GraceAng Meng Cheat MelvinAng Soo TinAntara Koh Pte LtdAudrey Heng Poh JuAudrey OngAw Seau WeeBelwit Singh & Annie Lee Ben ChiaBernard LimBuddha Tooth Relic Temple (Singapore)Buddhist MonksCaren TanCatherine LimCeline LimChad OngChan Ah EhChan Fook LimChan Jee BengChan Keng WahChan Man WaiChan Miew ChunChan Shou Deng Chan Song PingChan Wai LengChan Yuen Kim

Gratitude to our Donors and VolunteersThe management and staff would like to express its gratitude and heartfelt appreciation to the following organisations and individuals for their donations, sponsorships and support to our programmes.

Chang Ah MoiChang Chiz HauChang Thow Sing JimmyChartis InsuranceChay Oh Meng CeciliaChee Ser KahChelsea CheongChen HuiqiCheng Beng Budhist SocietyCheng Heng Siang WilbertCheng Yeou JianCheong Wai Mun Cheong Yin PingCheong You ChinChhan Soo WanChia Ser Hung JeffChia Yeo KhengChin Joon FookChin Wai LengChin Yeen VineChng Hwee HongChoa Wee KeongChong Hean ShunChong Nee ChinChong Soo YuenChong Tai LoorChong Yee ShenChoo Chih Wei JenniferChow Wee LengChristian Care Society - (Mr Ravi)Chu Mei HuiChua Bay LeeChua Chor KhengChua Hwee EngChua Jun MingChua Khai EngChua Kim ChooChua Kim LongChua Kim LongChua Kim LongChua Li PengChua Peck KeeChua Peng Tien

Chuah Bee BahChwee Wai WenCindy BaiCLE (Philip Lee)Converse Singapore Pte LtdCreative Technology LtdCynthia ChewDariusDavid ChanDavid KongDavid TeoDavid YapDennis Lee Wai SeakDennis TanDennis Tan & FriendsDenny ChiaDesmond PngDharma Cakra SocietyDhillon TanDing Ming HuahDou Yee Enterprises (S) Pte LtdDy Exim ServicesEasonEddy LimEdwin Tan Kok HengEileen QuekEleanor CheongEllen Yong Xin YiEmily TanEng SiewEni WongsoEvan OngEvergreen Buddhist Culture Service Pte LtdFB VangaGFB-MarkQFB-NuraFelicia FongFong Yoke LanFoo Joon PangFoo Juan JooFoo Yee LingFood Bank_Micheal Teo

Mynet Technologies LLPNational University of Singapore - Buddhist SocietynEbOnEnO (SISEU)Noble Denton Singapore Pte Ltd Novena Foundation Pte LtdNTUC Fairprice Foundation LtdPalelai Buddhist TemplePuat Jit Buddhist TempleSagaramudra Buddhist Society

Singapore Buddhist Youth MissionStaff of GL SingaporeTai Pei Yuen TempleTech Decor Pte LtdU Gateway Pte LtdUnited Ship Brokers Pte LtdWat Anada YouthWeprint Pte LtdXin Qi Hang Engineering WorksZero Spot Laundry Service Pte Ltd

Donors of Note:

JK Inteprated Pte LtdKeban Bahru CCKong Meng San PKSM-光明山-广声师父Kwan Im Thong Hood Cho TempleLee FoundationLee Kim Tah Foundation Mangala Vihara (Buddhist Temple)Mecredo Privated Limited Meltford Pte Ltd

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Francis Phoon Siew KoonFreddy LimFu XinyiGan Li-Ling JoanneGaylin International Pte LtdGo Wok TiamGoh Chui LinGoh Gnak PhengGoh Koon HaoGoh Lee EngGoh Leng GnorGoh Pooi KianGoh Sing HweiGoh Wee ChoonGui Boon SuiGwee Bah LeeHelen WiryadinataHeng Chee HowHenry GohHia Mui TianHia Yeow HongHiu Ay TyngHo Beng Soon LeonardHo Kwai KeongHo Lin YungHo Pui ChengHo Sook HwaHo Wai HanHo Wai LingHoon Sim HuiHuang Yue HuaHui & Huah Pte LtdHypertherm (S) Pte LtdImperium Solutions Pte LtdIntercontinental Communications Pte LtdIris Leong Poi FongIvan LohJane HoJanice Teng Jason AngJenniferJennifer ChooJenny HoJenny LaiJessica Goh (Teck Ghee CCC)Jessie JeeJessie TanJK Inteprated PTE LTDJoanna FamJoel GohJoey TanJohn LeeJohn Lim Cheng SongJohn Lim Cheng Song & Chan Soo WanJudy HengJulie Chua Kim GekJuneJune LeeJune Lee & FriendsKeban Bahru CCKee Lay Hiong Janet

Kelly LawKelly ShiKelly Shi XiaoliKelly WongKhong Fong Fong, SharonKhoo GL EileenKhoo Li PingKhoo Lixing SamanthaKhoo Soo LengKoh Bee ChuanKoh Bee TengKoh Bee TengKoh Chee BoonKoh Chee BoonKoh Peng SengKoh Teck MengKoh Wee ChauKoh Xiu Quan EugeneKok Chee Yong LawrenceKok Chu PaKong Meng San PKSM( 光明山-广声师父)Kuah Kim MooiKuan Bee LanKuik Chim MuiKwai Cheng HuangKwan Im Thong Hood Cho TempleKwek Ah NiaKwok Lee KuenLai Hoon LeeLai Kai MengLai Sock HarLai Yeu MingLam Boiy TimLau Hark KeeLau Kok MengLau Shook FongLau Siew LanLaura NgLaw Sau PengLee Bee HianLee Bee HongLee Bee KiemLee Chee KwanLee Chern YongLee Cheun Hooi ChristinaLee Choon BeeLee Chung SengLee FoundationLee GengzeLee Hwee MengLee Kheng ChongLee Kim Tah FoundationLee King LingLee Lay Har PhyllisLee Oi HarLee See HengLee Seok KeowLee Soo Min EvelynLee Swee HgohLee Swee NamLee TeckLee Tee Sin

Lee Ting TingLee W.P.Lee Wee Koon EddyLee Wee YingLee Wei ChengLee Yun FongLee ZhiqiangLee, WillyLeow Gek HockLeow Jian QuanLeow Kiat PengLeu Yong WeiLeung Chun YoongLewn Mei Kin ChristineLi Siu Fong SharonLi Xing MeiLi XingmeiLiaw Tiong ThatLiew Hon VooiLiew Lee SingLiew Wen HweeLiew Zhi Yan MabelLilian Chia SMLily SingLily SohLim Ah LengLim Ang TaangLim Bee KienLim CelineLim Chee KiangLim Cheng YingLim Chii BinLim Chor Wee EugeneLim Eng KokLim Fui NeeLim Gek SiangLim Geok LooLim Han ChyeLim Han SenLim Hoon GeokLim Huey YueeLim HuiLim Jun LongLim Keng Thye JohnLim Khoon CheowLim Kim ChooLim Kim LianLim Kok KiangLim Kok WeeLim Nee NeeLim Phaik HoonLim Poh HoonLim Poh How DavidLim Poh SengLim Sen YuenLim Soon KiatLim Soon TeeLim SumLim Wan KeowLim Wee KuangLim Woon HuiLim YanziLim Yeng Ching, Diana

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Lin Jinn SinLin PeixinLin Tian XinLin XingzhongLinda Chan Colleagues from Furama HotelsLinda SohLing Chor HoonLoh Lee ThengLoh Yin Xia SandyLoo Kuen FengLoo Sin GuanLow GuiFangLow Joo HongLow Kum CheongLow Lay HongLow Pay MengLow Wai MingLow Yen YenLow Yoon HinLoy Wee SunLoy Wee SunLu Cheng EeLui Hwee BoonLum Wai Mun & FamilyMah Ah WoonMah Yoke SimManfred KuMangala Vihara(Buddhist Temple)Mark WongMaryMary Edmonds Xue YingMecredo Privated LimitedMellford Pte LtdMichelle CheongMichelle Mok Sau SeongMichelle TanMike WeeMinnaMoe Kyaw SeMr & Mrs Daniel LumMr & Mrs LianMr & Mrs Wang (Ong Si Ling)Mr Chiu (故陈佐花女士）Mr LimMr Ng Puat JitMr PangMr Woo Boo Leong & JessicaMrs Cyrene Ho & FamilyMrs HsuMrs SngMrs Sng (Make Music P.L)Mrs Susan ChewMs Foo Siew NiakMs YenMs YeoMun Cheong YueMyNet Technologies LLPNancy KoayNancy PhuanNational StarchNational University of Singapore -

(Buddhist Society)nEbOnEbO (SISEU)Ng Bee GeokNg Fei ChengNg Gek HeohNg Gim BeeNg Kheng Heng KeithNg Lay EngNg Lay MuiNg Seow KinNg Siew KiangNg Siew YunNg Siok HianNg Theng TianNg Wai ChunNg Wee ChengNg WilliamNg Yee KongNoble Denton Singapore Pte LtdNora Yong Sze CheeNovena Foundation Pte LtdNTUC Fairprice Foundation LtdOh Poh Kwee JaniceOlivia LimOng Ai LianOng Joo LayOng Kah LaiOng Keng Hua SunnyOng Lee EngOng Pay IngOng Pee EngOng Pei FernOng Siew ChooOng Siew Hua AudreyOng Sok KeeOng Sze YingOo Wei Kang TuribiusPalelai Buddhist TemplePan Sin Fong, OliverPang Sow KingPang Sze IngPatrick TayPearlin ChuaPeggy QuekPeh Kok HengPey Huey ShanPhng Siew HoonPhoon Siew Koon FrancisPhua Cheng KeowPhua Chun LayPhua Poie HonePhylia ChuaPoh Beng Chye AlanPoh Chian ChianPoo Chooi PingPoon Tai WengPua Hwee LengPua Lea KienPuat Jit Buddhist TempleQuah Keng SeanQuek Hwee Huang, JennyQuek Pek Noi

Quek Siew Boon ShirleyR VasamthaReDman-Mr TayRen ZheRisstyleSagaramudra Buddhist SocietySally Yap, Lim Teck Puo & Lim Xin HanSamuel Tay Hai SengSea Soo KimSeah Lee LaiSeah Suat HuaSee Soo HuaySeetoh Mei ChengSeow Cheng GeokSharon Ong from Chartis InsuranceShi Kai ChenShirleyShuhuiSiew PengSim Aimei(Belinda)Sim Hui MeanSim Lai TeckSim Siew ChingSim Siew JooSim Siew KhengSin Joo EngSin Lin LiSingapore Buddhist Youth MissionSiong Hin HowSng Peck ChooSng Tai LiatSoh Geok BeeSoh Keng ShunSoh Keng YewSoh Lian EuSoo Yuen CheongStaff of GL SingaporeStella Lin Hee Shin ChengStepanie TohStephanie TanStephanie TohStephanie KhooStonrich Pte LtdSu Xiu ZhenSuhartini SupiantoSun Yan QinSung Sio MaSunil KaulSusan ChewTai Pei Yuen TempleTan Aik JinTan Chee Ming, WilliamTan Cheng HwaTan Chiew KianTan Chiew KoonTan Ching SongTan Choon WannTan Chor SoonTan Chung PhengTan Geok LanTan Guat Eng

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Tan Hiang TiangTan Hock ChyeTan Hoon HongTan Jinshun LawrenceTan KailingTan Keng LengTan Kim Choo SelinaTan Kin YiahTan Kwang HweeTan Lay Chin & Hoe Jing Zhen MarcusTan Lee FongTan Lian EngTan Mee YunTan Pee TeeTan Peng ChanTan Poh GekTan Poh SengTan Puay HanTan Seet KohTan Seng BoonTan Seng Kee (Xing Guang Maitreya Society)Tan Siew HongTan Siew LoonTan Sing Gek MichelleTan Swee LimTan Swee TianTan Sze ChaoTan Thung KeatTan Tiong HweeTan Tse Seng VictorTan Wee LeongTan Yen HuiTan Yew SengTang Jong ChyeTang Poh IngTang Poh KwaiTang Soei LanTang Tin ChuanTay Ai TinTay Boon HauTay Chai LengTay Chiew Har KatherineTay Chih KienTay Ching KienTay Eng Kiat JasonTay Hwee Ling JunieTay Lee HoonTay Liam KhengTay Neo MieTay Sai HuaTay Sen AiTay Sie SizTay Tiak PohTea Lay HuaTech Decor Pte Ltd

Teng Chia YangTent SunTenzin Quek Gim SoonTeo Boon KwangTeo Buck PoTeo Chee KoonTeo Choon SengTeo Chor Hoon GraceTeo Chor LengTeo Gek AiTeo Hsia PohTeo Huan LingTeo Hui KuanTeo Lay Swee IreneTeo LuanTeo Siew Lee ChristineTeo Wee PengTeoh Phaik KhuanTeoh Po LingThong Jian JenThong May GanTiffany KhooTng Choon Huat JamesToh Boon Geok LynneToh Chor Kheng JennyToh Seok LingToh Yen ChengTok Ching KweTommy ChewTony HalimU Gateway Pte LtdUnited Ship Brokers Pte LtdValerie ChuaVampire_sgVeroneVictor Tan Tze SengVivien SimWang GangYiWang Hui ShiWang Li XiaWang Yu ZhanWat Ananda YouthWee Eng HinWendyWendy & FreddyWendy LawWendy TohWeprint Pte LtdWong Chin FattWong Choon KewWong Jui ChinWong Kok KuanWong Mee YinWong Soon JooWong Tzai ChianWong Weng FaiWong Yok Ley

Wong Yoon HsieWoo Pei JieWoon Tek SengXiao Wei YiXin Qi Hang Engineering WorksYak Choon SengYan Why KeeYap Chay HuangYap Gin ThiamYap Gui YongYap Hoon LeongYap Kwong WyeYap Kwong WyeYap Sian KoonYap Wai LinYeh Chien EeYeo Chiat WeiYeo Guat ChiewYeo Hui ZhenYeo Jit SiongYeo Kwang SengYeo Moi KiaYeo Pei ShanYeo Poh ChooYew Boon HengYip Tip TeeYoga PranoloYong Mee MeiYow Yin CheeYueh Shuek SiahYvonne ChaiZehuei TanZero Spot Laundry Service Pte LtdZhou Ziyi嘉心大悲安老院张丽丽（lili Chaisawan) Woon Sin Ying杨泉福（觉海）源合利(私人)有限公司陈俊杰（Brix)陈林亚华黎秋英

We apologise if we have mis-spelt or in advertently missed your name. Kindly inform us of our oversight.

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Adeline PhuaAdrian AngAndy QuekAng Boon HockAng ChoonAng ElarineAng EvelynAng Eng BanAng Hong Lian, JamesAng Hui Gek, DianaAng Hui Sze, SereneAng JoyceAng Lay EngAng Lian, BrendaAng Na Suan, EstherAng Seng LeongAng Siew TingAng Toh SengAng Xin Yi, MichelleAudrey OngBak Fook Wai, PatrickBetsie SimBenny KweeBobo MeowBoh Tuang LeeBong Soon YuenBoon Chow LingBoon Kok HengCarol ChungChad OngChan AprilChai Soo KianChan Chia Chi, VeronicaChan AprilChan Hoon Seah, JessChan Hui San, VanessaChan Kim KongChan Kim SianChan Ko MengChan Miew Chun, JannChan Say Piu, RhonnyChan Xin HuiChan Yong JieChan Zhengfen, PaulineChang Ling SeowChang Siew Wah (Sing Wah)Charles NgCharlie SohChee Kwan Siew, AliceChee Pheng PhengChee VeronChelsea CheongChen Yee SingChen Chun FuChen Jing Yi, CatherineChen Yoon Kamp, CindyCheng LiMing, JoanneChen Yee Sing

Our VolunteersWe recognise and are very grateful to the following volunteers for their devotion and immeasurable contribution of time and effort during the period April 2012 to March 2013. Thank You!

Chen Chun FuChen Jing Yi, CatherineChen Yoon Kamp, CindyCheng LiMing, JoanneCheong You ChinCheong Lai Fong, MichelleChew Li LiChew Poh BengChew Xian Long, JermaineChew Yi Rong, ZenzelChew Ai JuanChew Bee Hoon, PeggyChew Choon EngChi HeatherChia Cheng Ho, FreddyChia Guek Neo, CorrineChia LilianChia Mui Choon, KelvinChia Pek KiangChia Poi MuiChia Ser Hung JeffChia WinnieChia Yoke LinChiam TracyChiew Chin Yee ChristineChin Lee HuangChin Chuan CheongChin Foong Mui, SusanChin Fook YinChin MayaChin Yi HuiChiong Ngan FongChing JimChng Geok Moi, MayChng Hwee HongChng Teck LamChng Lay Kuan, KarenChng Suan Lian, JuneChng Yeow KhimChoh Ah Fah, CindyChoo Chih WeiChong Chew Ling, AlanChong Wei ChiangChong Oei Ping, StacyChong Wei ChiangChoo LinChoo Siew HongChoo Yuen TengChoong Siok Fang, IrisChow Choy Yeen, PearlineChow Hoon MengChow Hui XuanChow Jia YiChow ShirleyChow Tak Wen, NicholasChow Wan TingChow Yew SunChu Chantel

Chu Mei HueiChu StephanieChua Jiak ChingChua Yu XuanChua Boon ChienChua Boon Tee, WendyChua Hwee ChengChua Kim LongChua Ling Li, PaulineChua Ai Li, ElaineChua Meng ChaiChua Peh YeeChua Peck KeeChua Seok WahChua Siew Tin, GinnyChua Soon TiongChua Yat Hong, LinaChua Yong HockChua Keng ChuaChuah Qiu Jin, JessicaChung CindyChung Fun SengChye Mui YenCiin CiinDi XiaoyuDavid PangDavid WongDanny KohDeborah ChungDu ZhenglinEddy LimEe Chin SengEng PingniEng Ah HoeEng Shao WeiEni Wong SoEric LimFlora LimFlorence HoFong Ah ChanFong Yee FaiFong Yoke WahFoo Chin ChooFoo JeffreyFoo Ngiat TheiFoo Yee LingGan Che Soon, Joe JosephGan NinaGan Wen Qian, SheenaGanthi ViswanathanGeorge LouiseGhista DhanjooGian Khia LayGIC SchoolGoh An KeeGoh An PengGoh Beng Chia, PatrickGoh Chok Chia

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Michelle Mok Sau SeongMichelle TanMike WeeMinnaMoe Kyaw SeMr & Mrs Daniel LumMr & Mrs LianMr & Mrs Wang (Ong Si Ling)Mr Chiu (故陈佐花女士）Mr LimMr Ng Puat JitMr PangMr Woo Boo Leong & JessicaMrs Cyrene Ho & FamilyMrs HsuMrs SngMrs Sng (Make Music P.L)Mrs Susan ChewMs Foo Siew NiakMs YenMs YeoMun Cheong YueMyNet Technologies LLPNancy KoayNancy PhuanNational StarchNational University of Singapore - Buddhist SocietynEbOnEbO (SISEU)Ng Bee GeokNg Fei ChengNg Gek HeohNg Gim BeeNg Kheng Heng KeithNg Lay EngNg Lay MuiNg Seow KinNg Siew KiangNg Siew YunNg Siok HianNg Theng TianNg Wai ChunNg Wee ChengNg WilliamNg Yee KongNoble Denton Singapore Pte LtdNora Yong Sze CheeNovena Foundation Pte LtdNTUC Fairprice Foundation LtdOh Poh Kwee JaniceOlivia LimOng Ai LianOng Joo LayOng Kah LaiOng Keng Hua SunnyOng Lee EngOng Pay IngOng Pee EngOng Pei FernOng Siew ChooOng Siew Hua AudreyOng Sok Kee

Jiang Wen CongJames NgJane SeowJasmine TanJaszmine Lau Hoi YeeJessie HengJennifer ChooJenni HoKam Pei ShyaKam Shuh ShyaKelvin Koh Kim TeckKevin TeeKho Pei Yan, AshleyKhoo Bee Choo, JanisKhoo Chwee TinKhoo Sin Hin, RickyKhor Gui WeiKng Kim EngKoh Ah Luan, MariaKoh Chee BoonKoh Hwi Lin, SharonKoh Huai Fang,Jessie Koh Guat HuaKoh Poh LinKoh Ling TingKoh Shan Hui, LauraKoh Sock WheeKoh Sok Hoon, DorisKoh Yeow HweeKok Lai ChunKok Weng Keong, KevinKong Poi Peng, LilianKoo Pau TeanKu Choo Yong, ManfredKuan JaniceKwan Kah KitKwan Kwok MuiKwee Soon Kiat, BennyKwek Lee ChoonKwek MaryLai Sock HarLai Swee Kam AnikkaLai Swee LengLai Wei Hong, ErnestLam Man KitLam Wai Mun, WallyLau Ah NeeLau Bo Chu, JanetLau AaronLau Hoi Yee, JaszmineLau Jui FangLau Kok MengLau Ying WenLauw Ngo EngLaw Chiu Hoon, Michelle Lawrence KohLawrence LauLean Siew HongLee Ah LekLee Bee Hong, SusanLee Bee Kee, EricaLee Bee Kheng, June Lee Benny

Lee Boon Teck, FreddyLee Cheng SoonLee Choon GekLee Chuan Khim, KelvinLee Chung SengLee Eng ChuanLee Eng HengLee Geng YuLee JingLee JoanLee Kok Meng, DavidLee Kok YanLee Lay Har PhyllisLee Lee Khoon SereneLee Kai SzeLee KelvinLee King LingLee Lee Khoon, SereneLee May Ling, KarenLee Moi Yin, JanetLee Pei Ling, MarilynLee PhilipLee Quee Yen, AgnesLee RaymondLee RachelLee SharonLee S Seng EderLee Sau HwaLee Siew Nah, StephanieLee Sin FattLee Soo Hong, SallyLee Suan Wan, RobertLee Susan Lee Sui FungLee Swee NgohLee Ting TingLee Wan Yuen, JoanneLee Wee ChuangLee Wei ChengLee Wen WeiLee WillLee William Lee Zhi QiangLiew Chin Keow, YvonneLiew Kwee YuetLim Ah Mui, SharonLim Bak Chuan, DesmondLim Chau LeeLim Catherine Tan Keat TinLim Cheng Ngoh, EileenLim Choo Hong, LorraineLim Chong Sin, KelvinLim Chor HuahLim Chun HengLim CindyLim FloraLim Gek HuangLim Geok Hong, ShirleyLim Gkik Cheng, AliceLim Hsueh LeeLim Hwee Leng, JasminLim JocelynLim Kah Heah, Mary

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Lim Kaw MuiLim Keng Thye JohnLim Khoon CheowLim Kim Eng VivienLim Kit SiangLim Lee SangLim LindaLim May Poh, MabelLim Meng KwangLim Mei RuanLim Mui Hoon, JennyLim Bee Hock, PaulLim Pei Yee, ErinLim RogerLim Say TinLim SereneLim ShiliLim Shin WeiLim Siew KhimLim Wee Beng AdmondLim WJ BeznerLim Yi ChingLim Toa FongLim Beng Keat, JohnLim Pei Yee ErinLim Yu Xuan, JoanneLim Theng ChiewLim Zi WeiLin Ya LingLin Zhan LianLin Liao, Su-ChinLinda ZeeLoh Ah Hiang, MichelleLoh AudreyLoh Kay Lok, DarrinLoh Lai LinLoh Lee ThengLoh Lee YinLoh PatrickLoh Soo TengLoh Wai YuenLong Poh SengLoo Swee MinLoo Thiam Chyn, JohnnyLouisa AngLow Geok SuanLow Kah EngLow KarenLow Kim EngLow Kum CheongLow Mew NganLow Moon Chee, JackLow Pak Kheong, JasonLow Ping PingLow Seok Tee, AndyLow Siew FongLow Soo NoiLow Theem FiLow Wen Qi ,NicoleLow Xiu HuiLow Yee Jin, AndyLow Kwong Meng, LanceLoy Boon Yin, Annis

Lu JiayanLum Wai MunLye Meng Kwen, SallyMah Ah Woon, LaurenceMah SereneMah How Gek, BelindaMak Fang HuaMary KwekMaureen OhMelvin AngMyo Myint HanNa Hwee Min, DaronNah Tia Cho, IvynEbO ClubNeo Beng ChooNeo Sea KingNeo Zijin, Angel Neoh PeterNew Chin Chin, KarenNg Aik YongNg Peng HorNg Shiang Huey, JanniesNg Soon KuanNg Bee Keow, AngieNg Bee PhuayNg CharlesNg Chiew GuekNg Chee KeowNg Chuey PengNg CythniaNg Eng Mooi, AngieNg IreneNg JennyNg JoeNg JohnNg Joo LengNg Kia Seah, FlorenceNg Lee PinNg Liew Haun, WendyNg MayNg Siew Seng,StanleyNg Sock ChengNg Tian TsongNg Xi YingNg Yong Hao, RicoNg Yueh LeeNgeow ClareNyang Poh ChinOh Chin Bong, JeffreyOnePeople.sgOng Ming YingOng Siew ChooOng AudrewOng AudreyOng Beng Hui, GlennOng YuxiaOng Mui EngOng ChengOng Cheng ChengOng Choon LianOng Geok Hong, LynnOng Joo Lay, JudyOng Kok Heng, Ivan

Ong Lay TinOng Lee LeeOng Si Ting, CelesteOng Siew LingOng SiyingOng Sok Kee, BettyOng Wang Sing, AndyOng Yed DeedOo An NgitOr GermaineOw Yang Wai Chue, AgnesPang Chin ChingPang EliciaPeggy ChewPeggy ChangPeter TeoPhan Hsiao YunPhoon Siew KoonPhua Poie Hone, BrightPhua Siang Hong, NellyPng Hui Ying, ChristinaPoh Bee BeePoh Beng Chye AlanPoh Yeang YeangPoon Gek NooiPoon Poh WanPoon Tai WengPua Lea KienPua long Trading & CoQuah Poh Kim, CeciliaQuek Chin Chin, JanetQuek Geok KengQuek Mei Bei JasmineQuek Mei Ting JaimeQuek Nguan Hoon PeggyQuek Poh Choo, IvyQuek Siew Leng, WendyQuek Weng ChiewRichard ThamRichard KwaiSeluasundram.N SundramSeo RickySeow Choon Kok, ColinSeow EstherSeow Ah KimSeow Kim TiangSeow Teck WeeSeow Zi Jie, SamuelSerene WongSetoh Wai TuckShen Shiyun, PetrinaSharon LimShen Shiyun, PetrinaSharon LimShaun GohSiah Chong LoonSim Chee BoonSim Geok Hoon, NitaSim Hong GuanSim Huei LuanSim Poh SanSim Teck Choon PatrickSim Siew Ching

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Sim Soon Khin, VivienSin Lin LiSing Kar Joo, LilySing Wee Cheng, WendySiow Chang ChangSiow Gek Hong, IvySiti RoHanaSng Peck ChooSng Li HweiSng Li LooSng Swee KeatSo Siong TengSoh AmandaSoh Kok HuiSoh Poh Peng, CharlieSoh Jun Lin, TerrenceSoh Lian EnSong Hua Lin, GraceSoo CelesteSoo Chia YeowSoong Ah MengSoong Kok ThongSusanne LeeSumathi Kappusamy KatherineSung Wong Chiang, AlexSumarlinSymrise Asia Pacific Pte LtdTan Ah Hee, RaymondTan AnniedaTan Bee Ai, PollyTan Bee Luan, IreneTan Bee PoTan Boon Kiat, JordanTan Cheng KiatTan Chee YinTan Chee KianTan Cher SinTan Chiew KianTan Choon YuenTan ChristineTan Eng ChoonTan Gee Meng, PatrickTan Gooi EngTan Hau TeckTan Hiang Thong DerekTan Hock Hai JohnsonTan Hui YangTan IrvinTan Jun FongTan JoyceTan Kheng HongTan Kian Teng, GlensonTan Kim Fong, JoanneTan Kin Yiah, JaneTan Kut Hong, SimonTan Lay HarTan Lay Hua, CatherineTan Lay Nah, EvelynTan Lee Yong, LydiaTan Mei Qi, JoyceTan Miao Chan, RachelTan Puay KhaiTan Peng Guek, Cynthia

Tan Poh GekTan Poh Hoon Phern,PriscillaTan Lay KuanTan Shi HaoTan Shi JieTan ShiminTan Siak HuatTan Siew ChooTan Sock Tiang, JennyTan Sok KiangTan Song KaiTan Soon Kuan, WelsonTan Suan JongTan Swee Cheng, JudyTan Swee Tian, LinusTan Teng Luck, EricTan Ting FangTan Tiong Sing, AlanTan TrevorTan Twee Kong, SimonTan Wan Chi, EmilyTan Wee Meng, PhilTan Wee Teck, KelvinTan Wei JieTan Wen YanTan Wing MingTan Xiang Ji, CindyTan Xing Zhong, BennyTan Yan Li, LenaTan Yen Tien, DawnTan Yeow Teck, TonyTan Yew ChuanTan Yew Kwong, EricTan Ying YingTan Yu Boon, DennisTan Yun Ling, CarynTan Guai Ying Tan YunjiaTang Hua LinTang Poh IngTang Tin ChuannTay Sang ChooTang Siow Lan, ChristinaTay Bee Ting, DorisTay Boon Kiat, JennyTay Chai SeeTay Chay PhengTay Chiew Har KatherineTay Hai Seng, SamuelTay Hong Heng, AndyTay IvanTay Kai ShinTay Kok Peng, JasonTay Lay EngTay Sin HwaTay Xi YiTay Yi XinTemasek Polytechnic, School of Engineering, L.I.F.E CommitteeTeng Ziqian, AndricTeng Ah HongTeng Bee Lian, Jacqueline

Teng Chia Yan, SharonTeng Lay HengTeo Swee KiatTeo Wee Li, VivienneTeo Ah LekTeo Ai Lin, IreneTeo Beng Ngo, AlvinTeo Chai Ying Teo Cher Hoon, GraceTeo Chor LengTeo Hong Mui (Zheng Xue Jia)Teo Jia WenTeo Kek Lee, DavidTeo Lee Pin, SharonTeo Jian Hao, LeonardTeo Siew LianTeo Siew MayTeo Wee Peng, JosephTey Bee Hoon KellyTheng Kian Chung NigelThng Sor Tin, AngieThong MargaretThoo Moi SengThoo Lee FongTina LeeTng Sge Kim, DorisToh Chor Kheng, Jenny Toh Pau ChuToh Xiu HuiTok Boon LaiTong Khee MingTong Xue TingToo San MuanVeronica TeeWang Chen YongWang YuzhenWang Kek TengWang Kwei FangWee Christina Wee Eng HinWee Jun WenWee Lye TeeWee Mowg NgeWee Siew KhengWee Tye ChuenWendy TohWong Yoke Eu, AlisonWong Geok KimWong Han Nguim, SereneWong Hsueh Pin, DoreinWong Jui ChinWong Kwang ChyeWong Leng Keat, StanleyWong SharonWong Shi Xiang, BrianWong Shiau Jiuan, JuneWong Tzai ChianWong Wai SimWong Wai TengWong Xun YanWong Yew PengWong Yi MinWoon Katherine

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Wu Zhi WeiWuan Poh FattYang Shun WeiYap PienYap Siew LianYap SiyanYau Geok MayYeap Si MinYee Lai Mei, JoannaYee Meow LinYeo Ai Lian IreneYeo Hwai Khng

Yeo Eng Song, JustinYeo Pu YuanYeo Sai NgohYeo Swee Lan, EuniceYeo Wen QingYeong Goi Hoe, CynthiaYeong Kheng HoeYeow Kum HungYeow Wai Hun, JoanYew Pei SzeYeu Siew NgeeYip Tip Yee

Yong LynYong Shou PinYong Siew Mei, CathyYong Sook FunYong Sow LinYong Yoon ChinYow Yin Chee, MikeYu LiQing, CendyZheng Jin’an, JerryZheng KaiyiZhuang Yun Mei

We apologise if we have mis-spelt or in advertently missed your name. Kindly inform us of our oversight.

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Management CommitteePresident Quek Hwee Huang, Jenny

Vice President Yeh Chien Ee

Honorary Secretary Yeo Yam How Honorary Treasurer Tng Choong Mong, William

AssistantHonorary Secretary Lee Ai Kiang, Lillian AssistantHonorary Treasurer Peck Wee Boon, Patrick Public Relations Officer Mabel Lim Committee Members Thian Kok Chong, William Yeo Yueyi Yvette

Sub-Committee

Fund Raising CommitteeChairperson Peck Wee Boon, PatrickMembers Quek Hwee Huang, Jenny Thian Kok Chong, William Tong Kin Muon

Human Resource CommitteeChairperson Yeo Yam HowMembers Tng Choong Mong, William Lee Ai Kiang, Lillian Tong Kin Muon

Service CommitteeChairperson Tng Choong Mong, William Members Yeh Chien Ee Lillian Lee Peck Wee Boon, Patrick Tong Kin Muon

Public Relations CommitteeChairperson Mabel LimMembers Quek Hwee Huang, Jenny Tang Wek Soon Tong Kin Muon

Board of Advisors Principal Advisor Prof. Mark WilliamsSpecialist Advisor Dr Jessica Grainge Dr Suzanne Habib Prof. G.T. Maurits Kwee Dr Lionel Lim Dr. Kotra Krishna Mohan Dr Ng Koon Hock Dr Ng Yee Kong Dr Ng Yuen Yen Dr Ong Seh Hong Dr Joel Porter Dr. Philip Tsui

Key StaffExecutive Director Tong Kin Muon

Clinical Service Clinical Supervisor Dr Wong Shyh Shin Dr Wong Mei Yin

Senior Counsellor Jane Wong Chiew Mee

Counsellor Winnie Wong Choon Kew Alicia Koh Ai Pei James Wong Wai Keat Chen Jiajun Psychologist/Counsellor Ong Ee Lin (Contract)Counsellor Charlene Teo (Contract)

Project & EventProgramme Executive Enya Tan Annabel KohGraphic Designer Sunny LeeSocial Work Associate Light Chua

Finance & AdministrationFinance & Admin Manager Doris TangAdministrative Executive Lim Soo Hua Jenny Tan

Social Service

Wellness Community Blk 3, Eunos Crescent, #01-2591 Singapore 400003

Programme Executive Elaine Choo Programme Coordinator Susan Chong Law Mee Yeng

Auditors Suhaimi Salleh & Associates,Certified Public Accountants5 Jalan Masjid, #01-04 Kembangan CourtSingapore 418924

sycc high res ar

Health & Medicine

social services

community services

family support services

mindfulness public talks

mindfulness workshops

experienceof mindfulness

series of mindfulness

mindfulnessbased approaches