syllabus - nagpur university

Rashtrasant TukAdoji Maharaj Nagpur University, Nagpur

Syllabus

With Credit Based Semester System

Post Graduate Diploma

in

Travel and Tourism

Faculty of Humanities

2020 - 2021

RASHTRASANT TUKADOJI MAHARAJ NAGPUR UNIVERSITY, NAGPUR

Direction No. 63 of 2016

DIRECTION GOVERNING THE EXAMINATION LEADING TO THE POST

GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) (CREDIT BASE

SEMISTER PATTERN) FACULTY OF SOCIAL SCIENCE

(Issued under section 14(8) of the Maharashtra University Act 1994)

WHEREAS, Maharashtra University act No. xxxv of 1994 has come into force with

effect from 22nd

July 1994 and has been amended from time to time,

AND

WHERAS, the University Grants Commission, New Delhi vide letter no. D.O. No. F-

2/2008/(XI Plan), Dated 31st January 2008 regarding new initiatives under the XI Plan-

Academic reforms in the University has suggested for improving quality of higher

education and to initiate the Academic reform at the earliest.

AND

WHEREAS, faculty of Social Science act its meeting held on 20.7.2016 and 27.7.2016

has decided to update the existing syllabus for award of the degree of POST

GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) commensurate

with the curricula existing in the various universities in India and with a view to include

the latest trends in the Social Science stream as well as to design it to suit to the needs of

the industries and corporate houses

AND

WHEREAS, Special Task Committee in the Faculty of Social Science in their meeting

held on 4.3.2016 and 5.4.2016 prepared the Syllabus Scheme of Credit Based Semester

pattern for conduct of the POST GRADUATE DIPLOMA IN TRAVEL AND

TOURISM (PGDTT).

AND

WHEREAS, ordinance making involve a time consuming process, therefore, I, Dr. S. P.

Kane, Vice-chancellor, Rashtrasant Tukadoji Maharaj, Nagpur University, Nagpur in

exercise of the powers vested under Section 14(8) of the Maharashtra University Act of

1994 do hereby issue the following Direction-

• This direction shall be called “DIRECTION GOVERNING THE EXAMINATION

LEADING TO THE POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM

(PGDTT) (CREDIT BASED SEMESTER PATTERN) FACULTY OF SOCIAL

SCIENCE RASHTRASANT TUKDOJI MAHARAJ NAGPUR UNIVERSITY

NAGPUR”.

• The Direction shall come into force with effect from the date of its issuance by

Honourable Vice-Chancellor.

• The duration of the course shall be of ONE academic year consisting of the TWO

semesters with university examination at the end of each semester namely

• POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) Semester I

Examination

• POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) Semester II

Examination

The examination shall be held at such places and on such dates which are notified by the

University.

I. ELIGIBILITY TO THE COURSE

The duration of POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM

(PGDTT) Course shall be of ONE year consisting Semester-I & II in first year. Subject to

compliance with the provisions of this direction and of other ordinances in force from

time to time, an applicant for admission to this course shall have passed ANY Degree

examination of Rashtrasant Tukadoji Maharaj Nagpur University or equivalent of any

other recognized University.

The Examinations for Semesters I, II shall be held twice a year at such places and on such

dates as notified by the University.

The fees for examination shall be as prescribed by the Rashtrasant Tukadoji Maharaj

Nagpur University from time to time.

Applicant for the examination pursuing a regular course of study leading to the POST

GRADUATE DIPLOMA IN TRAVEL AND TOURISM (PGDTT) shall not be

permitted to join any other course in this University or any other University

simultaneously.

ATKT Rules for Admission for the POST GRADUATE DIPLOMA IN TRAVEL

AND TOURISM (PGDTT) Course (Semester end examination and internal assessment

being separate passing head). An unsuccessful examinee at the any semester examination

shall be ALLOWED TO KEEP TERM in accordance to the following table:

Admission to

Semester

Candidate should have

passed in following

examinations

Candidate should have completed

the term and filled examination

form

I Semester Degree examination -

II Semester - Semester – I

II. CREDIT SYSTEM OF EVALUATION

• The programme shall consist of EIGHT Papers or Subjects in total.

Subjects offered, contact hours, credits attached and allocation of marks shall be as

follows:

P.G. DIPLOMA IN TRAVEL AND TOURISM (PGDTT)

Semester- I

Pa

per

Co

de

Su

bje

cts

Pa

per

Th

eory

Tea

chin

g

Ho

urs

/Wee

k

Pra

ctic

al

Ho

urs

/Wee

k

En

d S

em.

Ex

am

ina

tio

n

Min

Ma

rks

Cre

dit

s

Theory

1T1 Travel & Tourism Fundamentals I 4 - 80+20 50 4

1T2 Tourism Resources and

Communication

II 4 - 80+20 50 4

1T3 Tourism Transportation III 4 - 80+20 50 4

1T4

1T5

Hospitality & Accommodation

Services

OR

Fundamentals of Tourism

Management

IV 4 - 80+20 50 4

Seminar :

1S1 Seminar Paper & Presentation V - 2 40+10 25 2

Practical :

1P1 Project Synopsis & Presentation VI - 6 80+20 50 4

Project :

1P2 Project Report & Viva-voce VII - 8 160+40 100 8

Semester- II

Pap

er C

od

e

Su

bje

cts

Pap

er

Th

eory

Tea

chin

g

Hou

rs/W

eek

P

ract

ical

Hou

rs/W

eek

En

d S

em.

Exam

inati

on

Min

Mark

s

Cre

dit

s

Theory

2T1 Travel Ticketing & E-Tourism I 4 - 80+20 50 4

2T2 Tour Operations & Travel Agency

Business

II 4 - 80+20 50 4

2T3 Tour Guiding & Escorts Services III 4 - 80+20 50 4

2T4

2T5

MICE & Event Management

OR

Sustainable & Eco-Tourism

IV 4 - 80+20 50 4

Seminar :

2S1 Seminar Paper & Presentation V - 2 40+10 25 2

Practical :

2P1 Tour Itinerary & Presentation VI - 6 80+20 50 4

Project :

2P2 Study Tour Report &Viva-voce VII - 8 160+40 100 8

ASSESSMENT

In order to pass the examination, an examinee shall obtain not less than 40 %

marks in each of the theory papers & Internal Assessment (Sessional) separately.

( A ) The scope of the subjects and pattern of examination shall be as

indicated in syllabi.

( B ) The Medium of instructions and examinations shall be in ENGLISH only.

1. The final total assessment of the candidates is made in terms of an Internal assessment

(Sessional) and an external assessment for each course.

2. For each paper, 20 marks will be based on internal assessment and 80 marks for semester end

examination (external assessment), unless otherwise stated.

3. The division of the 20 marks allotted to internal assessment of theory papers is on the basis of

tutorial work, written test, seminars, presentations and attendance as determined by the teacher

in respective subject and moderated by Head of the Institute/Principal.

4. An unsuccessful examinee at any internal assessment shall be eligible for re-examination on

payment of fresh examination fee prescribed by the University as per the respective directions.

5. The internal marks will be communicated to the University at the end of each semester. These

marks will be considered for the declaration of the results.

6. The record of internal marks, evaluation & result should be maintained for a period of two

years by respective institute/college for verification by competent authority.

7. The old course students shall be absorbed as per the absorption scheme prepared by competent

authority.

8. If an examinee failed to pass the PGDTT Diploma within Five Successive Years from the date

of his/her First Admission to particular programme he/she shall be declared as “Not Fit for the

Course” (NFC) and he/she will not be allowed to appear further for any examination of the

course.

9. Without prejudice to the other provisions of Ordinance No. 6 relating to the Examinations in

General, the provisions of Paragraphs 5, 7, 8, 10, 26 and 31 of the said Ordinance shall

apply to every collegiate candidate

STANDARD OF PASSING

a. Every candidate must secure 50% marks in aggregate.

b. There shall be no classification of examinees successful at the PGDTT Semester-I

Examination whereas SGPA will be notified.

c. Division at the PGDTT Semester-II Examination shall be declared on the basis of the

aggregate marks at the PGDTT Semester-I, Semester-II Examination taken together and the

CGPA will be calculated and notified.

Abbreviations and Formulae Used

G: Grade

GP: Grade Points

C: Credits

CP: Credit Points

CG: Credits X Grades (Product of credits & Grades)

SGPA = ΣCG: Sum of Product of Credits & Grades points / ΣC: Sum of Credits points

SGPA: Semester Grade Point Average shall be calculated for individual semesters. (It is

also designated as GPA)

CGPA: Cumulative Grade Point Average shall be calculated for the entire Programme by

considering all the semesters taken together.

While calculating the CG the value of Grade Point 1 shall be consider Zero (0) in case of

students who failed in the concerned course/s i.e. obtained the marks below 50.

After calculating the SGPA for an individual semester and the CGPA for entire

programme, the value can be matched with the grade in the Grade Point table as per the

TEN (10) Points Grading System and expressed as a single designated GRADE such as

O, A, B, etc.

Marks Grade Grade Points

85 and Above O 10

84-75 A 9

74-65 B 8

64-60 C 7

59-55 D 6

54-50 E 5

49 and Below F (Fail) 0

e. Successful examinees at the PGDTT Semester-II Examination shall be awarded

division based on CGPA as follows :

CGPA Grade Division

9.0-10 O Distinction

8.0-8.9 A Distinction

7.0-7.9 B Distinction

6.0-6.9 C First

5.5-5.9 D Second

5.0-5.4 E Second

00-4.4 F (Fail) Fail

(f) Successful examinees in the PGDTT Semester Examination shall be awarded

Distinction in each subject in which examinees obtain 75% or more marks in that

subject at the respective Examination.

(g) Unsuccessful examinees at the above examinations can be readmitted to the same

examination on payment of a fresh fee and such other fees as may be prescribed.

(h) Provisions of Direction 44 of 2001 relating to the award of Grace marks for passing an

examination, securing higher division / class and for securing distinction in subject(s).

(i) Notwithstanding anything to the contrary in this Direction, no person shall be admitted

to an examination under this Ordinance, if he/ she has already passed the same

examination or an equivalent examination of any other University.

(j) Examinees successful at PGDTT Semester-I and Semester-II Examination shall on

payment of the prescribed fees receive a Diploma in the prescribed form signed by the

Vice-Chancellor.

Nagpur: ( Dr. S. P. Kane )

Dated : 31st August,2016 Vice-Chancellor

Semester I

1T1-PGDTT Travel & Tourism Fundamentals

Theory 80 Marks

Unit I – Tourism Concepts & Significance

Unit II – Tourism Systems, Scope, & Impacts

Unit III – Travel Motivations & Types

Unit IV – Travel & Tourism Organizations

Internal Assessment (Assignment-Presentation) 20 Marks

1T2- PGDTT Tourism Resources & Communication

Theory 80 Marks

Unit I – Geophysical & Natural Resources of Tourism

Unit II – Historical Resources

Unit III – Business Communication

Unit IV – Basic Foreign Language


1T3- PGDTT -Tourism Transportation

Theory 80 Marks

Unit I – Tourism Transport Services

Unit II – Air Transport

Unit III – Surface Transport

Unit IV – Water Transport


1T4- PGDTT -Hospitality & Accommodation Services

Theory 80 Marks

Unit I – Hospitality Industry

Unit II – Hotel Organization

Unit III – Hotel Operations

Unit IV – Health, Hygiene & Grooming


1T5- PGDTT -Fundamentals of Tourism Management

Theory 80 Marks

Unit I – Tourism Management Process, Concepts and Functions

Unit II – Tourism Organizing

Unit III – Coordinating & Organizational Behavior in Tourism

Unit IV – Controlling & Directing in Tourism


Seminar

1S1 – PGDTT – Seminar –Research Paper and Presentation

Seminar Paper 40 Marks

Unit I - Seminar Overview

Unit II - Research Paper Preparation

Unit III - Paper Presentation Techniques

Unit IV - Seminar Paper Presentation

Presentation 10 Marks

Practical

1P1 – PGDTT – Practical: Project Synopsis & Presentation

Project Synopsis 80 Marks

Unit I – Introduction to Research Project

Unit II – Writing and Editing

Unit III – Presentation Techniques

Unit IV – Project Synopsis Presentation Practical


Project

1P2 – PGDTT – Project Report & Viva-voce

Project Report 160 Marks

Unit I - Project Objectives & Literature Review

Unit II - Data Collection and Analysis

Unit III - Results, Conclusions and Suggestions

Unit IV - Report Publication & Presentation

Viva-voce 40 Marks

Semester II

2T1-PGDTT - Travel Ticketing & E-Tourism

Theory 80 Marks

Unit I – Airline Ticketing

Unit II – Information Technology Basics

Unit III – Online Reservation Technology

Unit IV – Tourism e-platforms & e-portals


2T2-PGDTT - Tour Operations & Travel Agency Business

Theory 80 Marks

Unit I – Travel Agency Business

Unit II – Itinerary Planning

Unit III – Package Tour Operation

Unit IV – Cultural Resources of Tourism


2T3-PGDTT - Tour Guiding & Escorts Services

Theory 80 Marks

Unit I – Tour Guiding Principles

Unit II – Tour Escorting Essentials

Unit III – Tour Management

Unit IV – Foreign Language Essentials


2T4-PGDTT - MICE & Event Management

Theory 80 Marks

Unit I – Fundamentals of Meetings & Events

Unit II – MICE Industry

Unit III – Marketing of MICE

Unit IV – Event Planning & Management


2T5-PGDTT – Sustainable & Eco-Tourism

Theory 80 Marks

Unit I – Sustainable Tourism Development Planning

Unit II – Eco-Tourism Development

Unit III – Quality Standards for Sustainable Tourism

Unit IV – Ecology & Eco-Tourism


Seminar

2S1 – Seminar –Research Paper and Presentation


Unit I - Seminar Overview

Unit II - Research Paper Preparation

Unit III - Paper Presentation Techniques

Unit IV - Seminar Paper Presentation


Practical

2P1-PGDTT - Practical: Tour Itinerary & Presentation

Itineraries (Local, Domestic & International) Preparation 80 Marks

Unit I - Preparation for Travel Planning

Unit II - Budgeting, Finance, Committee and Plans

Unit III - Transport Booking

Unit IV - Accommodation Booking

Itineraries Presentation 20 Marks

Project

2P2-PGDTT - Project: Study Tour Report & Viva-voce

Study Tour Report 160 Marks

Unit I - Introduction to Tour Report

Unit II - Preparation of Tour Report

Unit III - Preparation of Written Experiences

Unit IV - Verbal Presentation and Tour Report

Viva-voce 40 Marks

Semester I

1T1-PGDTT Travel & Tourism Fundamentals

Theory 80 Marks

Unit I – Tourism Concepts & Significance Definitions, Tourist, Tourism, Leisure, Recreation, Terminology, An overview of

Tourism, Historical Development of Tourism, A historical perspective of travel,

Famous travelers, The Industrial revolution and travel, History of transport and its

impact on tourism development, History and development of travel

accommodations; Elements, Nature and Characteristics, Tourism network,

International Tourism, Interdisciplinary approaches to tourism

Unit II – Tourism Systems, Scope, & Impacts System approach to Tourism; Tourism Industry; Structure and Components:

Attractions, Accommodation, Activities, Transportation, F&B, Shopping,

Entertainment, Infrastructure and Hospitality, Ideals of Responsible Tourism,

Alternate Tourism, Tourism Impacts, Tourism Area Life Cycle (TALC),

Demonstration Effect, Push and Pull Theory

Unit III – Travel Motivations & Types Major motivations and deterrents to travel; Typology of Tourism, Emerging areas

of tourism - Rural, Eco, Medical, MICE, Literary, Indigenous, Wellness, Film,

Golf, etc., Classification of Tourists; Tourism Destinations of India: Ecotourism,

Rural Tourism, Golf Tourism, Wine Tourism, Camping Tourism, Medical Tourism,

MICE Tourism, Pilgrimage Tourism, Food tourism(culinary).

Unit IV – Travel & Tourism Organizations Role and Functions of International Organizations World Tourism Organization

(WTO), Pacific Asia Travel Association (PATA), World Tourism & Travel

Council (WTTC), National Tourism Organizations Ministry of Tourism, Govt. of

India, ITDC, State Tourism Departments of Tourism, FHRAI, IH&RA, IATA,

TAAI, IATO, UFTAA.


Text Books:

1. Bhatia, A.K. (2001), International Tourism Management, Sterling Publishers, New Delhi.

2. Roday, Sunetra, et al (2009), Tourism Operations and Management, Oxford University Press.

3. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press

References:

1. Burkart, A.J., Medlik S. (1974), Tourism - Past, Present and Future, Heinemann, London.

2. Chuck, Y. Gee, James C. Makens & Dexter J. L. Choy (1989), The Travel Industry, Van

Nostrand Reinhold, New York.

3. Michael, M. Coltman (1989), Introduction to Travel and Tourism- An International Approach,

Van Nostrand Reinhold, New York.

4. Page J. Stephen & Brunt Paul (2007), Tourism- A Modern Synthesis, Thomson Publishers,

London.

Internet Resources: 1. Websites of National & International Tourism Department /Authority for Tourism

Government of India, and Others

1T2- PGDTT Tourism Resources & Communication

Theory 80 Marks

Unit I – Geophysical & Natural Resources of Tourism Geographical Background of World, Different Physical Features, Tourism

resources of World, Diversities in Landform & Landscape, Outstanding

Geographical features, Climate, Mountains, Hill Stations, Deserts, Beaches,

Islands, Coastlines, Ocean, Seas, Bays and Gulfs, Rivers and Lakes as Tourism

Providers and Facilitators; Natural resources of World, Wildlife sanctuaries,

National parks, Biosphere reserves, Mountain Tourist Resources and Hill stations,

Islands, Beaches, Caves & Deserts, Flora and Fauna and Natural Reserves;

Destinations based on Geophysical & Natural Resources

Unit II – Historical Resources Historical Resources of India, Historical Overview of India; Tourism and Heritage,

Monuments (With Spatio-Temporal and Architectural Significance), Religions,

Pilgrimage Destinations, Dargahs and Samadhies, Caves, Temples, Other Religious

Monuments, Museums, Archives, Regional and Ethnic Destinations based on the

Historical background of India

Unit III – Business Communication Process of Communication, Formal and Informal Communication, Verbal and non-

Verbal Communication, Barriers to Communication, Role of Language in Tourism

Communication, Communication Process, Tourism Communication System,

Effective Communication, Mass Media; Oral Communication Skills, Written

Communication Skills, Group Discussion Skills, Negotiation Skills, Interview

Facing Skills, Etiquettes, Public Speaking Skills, Meetings, Designing and

Delivering Presentations, Group Presentations, Brainstorming ,Participation in

Meetings, Designing and Delivering Presentations.; personality traits of tourism

professionals, Soft skills (stress, body language, eye contact etiquettes and team

building) , Characteristic & types of daily report, memorandum, notice, agenda,

minutes, process of initiating conversation with new client.

Unit IV – Basic Foreign Language Basic Greetings, Self Introduction, Introductory Grammar, Sentence Formation,

Paragraph Writing, General Conversation, E-mail, Beginner Tourism & Hospitality

Vocabulary


Text Books: 1. Gupta, S.P. (2002), Cultural Tourism in India, Indraprastha Museum of Art and

Archaeology, New Delhi.

2. Boniface B. & Cooper C (2009), Worldwide Destinations: The geography of Travel &

Tourism Oxford Butterworth Heinemann.

3. Rosemary Burton (1995), Travel Geography Pitman Publishing, Marlow Essex.

References: 1. Basham, A. L. (1988), The Wonder that was India, Rupa and Com, Delhi

2. Hussain, A. K. (1987), The National Culture of India, National Book Trust, New Delhi.

3. Lonely Planet Publications – Asian Countries.

4. Manoj Dixit (2002), Tourism Products, New Royal Book Co. Lucknow.

5. Michael hall (1999), Geography of Travel and Tourism, Routledge, London.

6. Robinson H.A. (1976), Geography of Tourism Mac Donald & Evans Ltd.

7. Sahai, Surendra (2006), Indian Architecture: Hindu Buddhist and Jain, Prakash Books.

8. Stephen Ball (2007), Encyclopedea of Tourism Resources in India, B/H.

9. Travel Information Manual, IATA, Netherlands, 2009.

10. The Gazette of India: History and Culture, Vol.2, publication division, Ministry of Information

and Broadcasting, Government of India, 1988.

11. World Atlas.

Internet Resources: 1. Websites of Tourism Authorities / Departments and Hotels from different nations of Asia &

Pacific Region

1T3- PGDTT -Tourism Transportation

Theory 80 Marks

Unit I – Tourism Transport Services Tourism Transport Systems in the World, Air Transport; IATA Areas & Sub Areas,

Global Indicators, Major Airports and Routes, Map Reading: Latitude, Longitude,

International Date Line, Altitude, Direction, Scale Representation, GIS & Remote

Sensing, Time Zones, Calculation of Time: GMT Variation, Concept of Elapsed

Time & Flying Time

Unit II – Air Transport Freedoms of Air, International Conventions, Warsaw Convention, Chicago

Convention, Functions and Role of ICAO, IATA, DGCA and Airport Authority of

India, Types of Airlines, Types of Aircrafts, Study of aircraft parts, Airport

management, Travel Documentation, Airport Facilities, Check-in formalities, In-

flight services, Classes of service and comfort, Special passengers, Baggage

handling, Procedures and Practices, Airlines, Air Cargo, Aircraft and Cargo

terminal facilities, Cargo booking procedures, Air cargo rates and charges, Cargo

capacity of Airlines and Ships, Dangerous goods, Cargo Documentation: Air way

bill, Charges collection advice, Declaration for dangerous goods, Cargo companies

Unit III – Surface Transport Transport Systems in India, Road Transportation, Significance of Road Transport

in Tourism; Public and Private Sector involvement; Role of Regional Transport

Authority, Car hire/Rental companies; State and inter-state bus and coach network;

Insurance provision road taxes and fitness certificate; Major Transcontinental,

International and National Highways, Major Railway Systems and Networks,

Indian Railways, Special Railways, Hill Railways, Rail Museums, Palace on

wheels, Deccan Odyssey, Golden chariot and Royal Orient, Rail Transport

Network- Major Railway Systems of World- British Rail, Euro Rail and Amtrak.

Types of special package offered by Indian Railways to tourists; Ind.-rail pass;

Reservation procedures

Unit IV – Water Transport Water Transport: Importance and Purpose of Water Transport, International Inland

and Ocean Transport Networks, Role of Water Transport in Tourism Development,

Inland Waterways Network of India and Europe, Water Transport System -

Historical past, Cruise Ships, Ferries, Hovercraft, and River and Canal Boats,

Prospects and Future Growth of Water Transport, IWAI (International Waterways

Authority of India), FMC (Federal Maritime Commission), National Boundaries,

Cross Border Allowances, Rules of Inland Navigation in India, Technical

Parameters for Inland Vessels and Requirements of their Crews.


Text Books:

1. Negi, Jagmohan, (2005) Air Travel Ticketing and Fare construction, Kanishka, New Delhi.

2. Stephen Page, Transport for Tourism


References:

1. Mill, R.C. and Morrison, Tourism System

2. Seth, P.N., Successful Tourism Management

3. Singh, Ratandeep (2008), Handbook of Global Aviation Industry and Hospitality services,

Kanishka Publishers, New Delhi.

Internet Resources:

1. Websites of Tourism Authorities / Departments, Travel Businesses, National &

International Transport Service Providers’ Websites

1T4 - PGDTT -Hospitality & Accommodation Services

Theory 80 Marks

Unit I – Hospitality Industry Hospitality Industry, Introduction, Hospitality in tourism industry, Type of guest(

FIT, GIT, Business Travellers), Classification of Hotels on the basis of size,

Location, Clientele, Duration of stay, Ownership, Star Rating of Hotels, Alternative

Accommodations, Lodging facilities, Hotel Tariff Plans, Types of Guest Rooms,

Indian Chain of Hotels, Target Markets, Leading multinational hotel chains

operating in India, Public sector in Hotel Business – Role, Contribution &

Performance, Time share establishments

Unit II – Hotel Organization Need for Organizational, Organizational charts; Major Departments of a Hotel,

Front Office, Housekeeping, Food and Beverage Service Departments, Food

Production, Engineering and Maintenance, Accounts, Human Resource, Security,

Sales and Marketing, Purchase, Franchise and management contracts,

Organizational Structure of Hotels: Small, Medium, Large. Lobby Arrangements,

Layout and equipment in use, Handling VIPs, Duty Rota and work schedules,

Uniformed Service, Basic Layout and Design, Departmental Organizational

Structure

Unit III – Hotel Operations Room Reservations: Registration, Allotment of rooms, Stay, Departure, Handling

FIT, GIT, Various Guest Services, Handling guest mail, Message Handling,

Custody and control of keys, Safe deposit locker, left luggage handling, wake up

call, Handling Guest Complaints; Reservation & Registration: Sources and

modes of reservation, Types of plans, types of room rate, Discount and allowances,

Group reservation, Walk - in reservation, Reservation chart and guest history card,

Registration of guest at reception, Guest registration card, arrival and departure

register, C- Form, Lobby errand card, arrival and departure report. Hotel

Reservation Systems, CRS, Internet applications, Rooms Division: Functions of

front office and housekeeping department, their Attributes, duties and

responsibilities, Inter-departmental coordination, Departmental layout of

Housekeeping, Functions of various Departments of Housekeeping and front office;

Front Office Operations: The Front Desk- Equipments in use, and Status

Terminology, Key Controls. Restaurant Operations: Restaurant equipments:

Types, standard sizes, care, cleaning and Polishing of various equipments, Duties

of a waiter, mise-en-scene and mise-en-place, Welcoming the guest, Rules to be

observed while laying a table and waiting at a table Different Types And Styles Of

Services - Silver Service, American Service, English, French, Russian, Buffet,

Counter, Cafeteria, Food Courts, Room Service and Bar Service. Departure

Procedure: Procedure involved in checking out a guest at front-office, Procedure

involved in checking - out a guest at housekeeping department, Group Check-out

procedures, Arrival & Departure formalities for both domestic & international

Tourists. Hotel Operations in India

Unit IV – Health, Hygiene & Grooming

Cleanliness of workplace; Identification of waste and its disposal; Waste bins

clearing; Pest control; Importance of fresh air supply and sufficient lighting at

Work Place; Maintenance check of air conditioners and other mechanical

equipment at the work place; Hand wash; Personal hygiene; Dental hygiene;

Prevention of cross contamination and prevention; Report on personal health

issues; Maintaining availability of clean drinking water; Getting appropriate

vaccinations regularly; Preventive health check up and prompt treatments of all

illnesses.


Text Books:

1. Negi, Jagmohan (1997), Professional Hotel Management, S. Chand, New Delhi.

2. Raghubalan, G. & Smritee Ragubalan: Hotel Housekeeping operations and Management.


4. Thakur, M. (2008), Management of Tourism and Hospitality Industry, Omega Publication,

New Delhi

References:

1. Negi, Jagmohan, Hotels for Tourism Development, S. Chand, New Delhi.

2. Tewari, Jatashankar R (2009), Hotel Front Office Operations and Management, Oxford

Publication, New Delhi.

3. Gray and Ligouri (2000), Hotel and Motel Management and Operations, PHI, New Delhi.

4. Andrews, Sudhir, (2009), Hotel Front Office Training Manual, Tata McGraw Hill, Bombay.

5. John Cousins David Foskett & Cailein Gillespie (2002), Food and Beverage Management,

Pearson Education, England.

6. Arthur & Gladwell, Hotel Assistant Manager (London communicate, Barril, Jenkins)

7. Tom Powers & Clayton W. Barrows, Introduction to Management in the Hospitality

Industry- John Wiley & Sons, Inc.

Internet Resources:

1. Websites of Tourism Authorities / Departments, National & International Hotel Websites

1T5 - PGDTT -Fundamentals of Tourism Management

Theory 80 Marks

Unit I – Tourism Management Process, Concepts and Functions Nature and Levels in Management, Managerial Roles and Skills, Tasks of

Professional Manager, Manager and Environment, Social Responsibilities of

Business; Steps in Planning Process, Scope and Limitations, Short Range and Long

Range Planning, Flexibility in Planning, Characteristics of a Sound Plan,

Management by Objectives (MBO), Decision Making

Unit II – Tourism Organizing Organization Structure & Design, Authority Relationships, Delegation of Authority

and Decentralization, Interdepartmental Coordination, Emerging Trends in

Corporate Structure, Strategy and Culture, Impact of Technology on organizational

design, Mechanistic vs. Adoptive Structures

Unit III – Coordinating & Organizational Behavior in Tourism Individual Behavior and Differences, Personality, Attitudes and Beliefs, Valves,

Perception, Perceptual Selectivity, Transactional Analysis, JOEHARRY window,

Management of Stress, Group dynamics: Group Behavior, Group Formation,

Understanding Work Teams, Conflict, Negotiation, and Intergroup Behavior,

Management of Change, Resistance to Change, Organizational Development

Unit IV – Controlling & Directing in Tourism Motivation, Motives, Characteristics, Motives Theories, Motivation and

Productivity, Leadership Styles & Models, Control Process, Methods, Tools and

Techniques, Design of Control Techniques, Choices in Control


Text Books:

1. Utinno, Luiz Mo (2011) Strategic Management in Tourism, CABI Publication

2. Venkata Rao, Y. (2010), Management Process and Organizational Behavior, Akansha

Publications, New Delhi.

3. Verma, Geeta (2008), Management of Travel & Tourism, Mahaveer & Sons

References:

1. Koontz & Weirich (2004), Management, McGraw – Hill, Tokyo

2. Peter, F. Drucker (1987), Practice of Management, Pan Books, London, Reprint.

3. Stoner & Wankel (1999), Management, Prentice Hall India, New Delhi.

4. Virmani, B.R. (2006), The Challenges of Indian Management, Response books, New Delhi.

5. Important Business Magazines like: Business India, Business World and Fortune International.

Internet Resources:

1. Websites of National & International Tourism Authorities / Departments, and Hotel Websites

1-S-1 – PGDTT – Seminar –Research Paper & Presentation


Unit I – Seminar Overview Research Paper and Articles – Overview, Presentation Types and Means

Unit Outcome: The Student will learn about the different types of research

papers and their presentation techniques.

Unit II – Research Paper Preparation Topic Selection and Literature Review, Methodology and Data Collection,

Analysis and Conclusion, References and Bibliography

Unit Outcome: The Student will prepare and submit a research paper on any

tourism topic based on the prescribed format.

Unit III – Paper Presentation Techniques Presentation Software and Equipments, Preparation of Texts and Slides, Verbal

Presentation Techniques

Unit Outcome: The Student will present a research paper on the theme of World

Tourism Day using texts and slides with various electronic presentation

techniques.

Unit IV – Seminar Paper Presentation Study of Sample Research Papers, Discussion on Sample Presentation, Group

Presentation

Unit Outcome: The Student will participate in seminar organized by the

Department on World Tourism Day and present the research paper using texts

and slides.


1-P-1 PGDTT Practical – Project Synopsis and Presentation

Preparation of Project Synopsis 80 Marks

Unit 1 – Introduction to Research Project Purpose and aims of the project, Study of sample projects and synopsis, Planning

for Project, Discussion on the topics, choosing a topic, study methods, choosing

the right methodology

Unit Outcome: The student will choose a topic for research project, select an

appropriate methodology and prepare a preliminary literature review for the

project synopsis

Unit II – Writing and Editing

Literature review, Preparation for Project Synopsis, Format for synopsis, Writing

styles and their significance, Editing of the material

Unit Outcome: The student will prepare the project synopsis in the prescribed

format with academic styles of writing.

Unit III – Presentation Techniques Oral and written presentation techniques, Software for presentation, PPT

preparation

Unit Outcome: The student will prepare the presentation in PPT software based

on the synopsis of the project, with various techniques.

Unit IV – Project Synopsis Presentation Practical Practice for Presentation, Presentation Practical

Unit Outcome: The student will present the PPT based on the synopsis in the

department.


1P2 – PGDTT – Project Report & Viva-voce

Project Report 160 Marks

Unit 1 – Project Objectives & Literature Review Writing Objectives of the Project, Study of samples, and Discussion on the topics,

Writing detailed Literature Review, Types of Literature Reviews.

Unit Outcome: The student will write the objectives of the Project and will also

write a detailed literature review.

Unit 2 – Data Collection and Analysis

Choosing the right Methodology, Different methods of Data collection, Data

analysis techniques,

Unit Outcome: The student will collect the relevant data and analyze them with

different techniques.

Unit 3 – Results, Conclusions and Suggestions Preparation of Results, Communicating results, Obtaining Conclusions, Art of

writing conclusions, and Provision of Suggestions

Unit Outcome: The student will obtain results from the project study, will write

conclusions and provide suggestions.

Unit 4 – Report Publication and Presentation Format for Project Report, Designing the Project, Layouts and design, Writing

styles and their significance, Editing of the material, Oral and written presentation

techniques, Technical Aspects of Presentation, Software for presentation, PPT

preparation, Practice for Viva-voce

Unit Outcome: The student will write report and Publish, for the project and

prepare the PPT on project. The student will participate in the Viva-voce.

Viva-voce 40 Marks

Suggested topics for Project:

Travel Agencies, Hotels, Tour Operations, Government Enterprise, Cruise Industry, Ancillary

Industries, Case study of destination, Aviation, Medical Tourism / Health Tourism, Sports

Tourism, Tourism in Common Wealth countries, Logistic Management, Legal issues pertaining to

tourism, Eco-Tourism, Emerging Trends, Crisis Management, Policy planning developmental

aspect in tourism, Domestic /International tourism, Social & Economic Impact of tourism,

Natural Tourism, Man Made Tourism, Event / MICE, Inbound / Out Bound Tourism, Educational

Tourism, Business Tourism, Highway Tourism, Rural and farm Tourism, Theme Parks, Local

cuisine of Vidarbha, Technology in tourism, Code and conduct for tourist and destination.

Semester II

2T1-PGDTT - Travel Ticketing & E-Tourism

Theory 80 Marks

Unit I – Airline Ticketing Three letter city and airport code, Airline designated code, Currency regulation,

NUC conversion factors, Sale Indicators, Types of Journeys, Fare construction

formula, OW, CT, RT Journeys, Mileage principles, Back Haul Check, HIP, EMA,

EMS, IROE, Special fares, Passenger ticket, Miscellaneous Charges order (MCO),

Multiple Purpose Document (MPD), Billing and Settlement Plan, EPS-Electronic

Payment System (Types & uses)

Unit II – Information Technology Basics Computer Fundamentals, Hardware and Software, Writing, Accounting,

Presentation Software Packages, Internet and Intranet, Basics of Networking,

Components of networks, LAN/WAN/MAN, various options for Networking for a

business, Basics of Internet, Browser, Web Server, DNS Server, Search Engine,

Applications of Internet, Websites, Blogs, email, FTP, Voice over Internet, Role of

IT, Overview of concepts such as ERP, SCM, CRM, Data Warehousing and

Business Intelligence, e-commerce, e-Business, Knowledge management

Unit III –Online Reservation Technology Global Distribution System, Central Reservation System History & Evolution,

GDS & CRS, Levels of CRS Participation, Hotel Distribution System, Cases of

Amadeus, Galileo, World Span, Sabre, Abacus, Changing Business models of

GDS; Amadeus Software: Searching, Building, Retrieval, Display & Cancel of

PNR, Fare display, Itinerary pricing, Issuance of tickets

Unit IV – Tourism e-platforms & e-portals Typologies of E-tourism, Business models, Business to Business (B2B), Business

to Consumer (B2C), Consumer to Business (C2B), Consumer to consumer (C2C),

Business to Employees (B2E), & Business to Government (B2G); Payment

Systems in E-tourism, Payment Gateway, Billing and Settlement Plan (BSP),

Security Issues and Certification, Future of E-tourism, Travel Blogs, E-marketing

and promotion of Tourism Products, Challenges for conventional business models

& Competitive strategies; Online Reservation Portals, Websites of Tourism

Departments, Incredible India Website, State tourism websites


Text Books:

1. Inkpen, G. (2000), Information Technology for Travel and Tourism, Addison Wesley.

2. Negi, Jagmohan, (2005) Air travel Ticketing and Fare construction, Kanishka, New Delhi.

3. Roday, Sunetra, Archana Bhiwal, Vandana Joshi (2009), Tourism Operations &

Management, Oxford University Press.

4. Sheldon, P. (2002), Tourism Information Technology, CABI.

5. Swain, S.K. & J.M. Mishra (2015), Tourism Principles & Practices, Oxford University Press.

References:

1. Buhalis, D. (2004), E-tourism: Information Technology for Strategic Tourism Management,

Prentice Hall India.

2. IATA Training Manual.

3. Poon, A. (1998), Tourism, Technology and Competitive Strategies, CABI.

4. Rayport, J.F. & Jaworski, B.J. (2002), Introduction to Ecommerce, McGraw-Hill.

5. Ratandeep, Singh (2008), Handbook of Global Aviation Industry and Hospitality services,

Kanishka Publishers, New Delhi.

6. Seth, P.N., Successful Tourism Management

Internet Resources:

1. Websites of Tourism Authorities / Departments, Travel Businesses, National & International

Hotel Websites

2T2-PGDTT - Tour Operations & Travel Agency Business

Theory 80 Marks

Unit I – Travel Agency Business Travel Agency and Tour Operation Business, Functions of Travel Agency Setting

up a Travel Agency, Sources of Income of a travel agency, Diversification of

Business, Travel Insurance, For-ex, Cargo & MICE, Travel Documentation

Passport & VISA, Health Documents, IATA Accreditation, Government

Recognition; Types of Tour Operators, Wholesale and Retail Travel Agency

business, Linkages and Integration with the Principal Service Providers, Role and

Responsibility of Travel Trade Associations; Objectives - Roles and functions of

UFTAA, PATA, ASTA, TAAI, IATO, IAAI, FIYTO, and TAFI

Unit II – Itinerary Planning Itinerary Planning & Development, Meaning, Importance and Types of Itinerary,

Resources and Steps for Itinerary Planning, Dos and Don’ts of Itinerary

Preparation, Tour Formulation and Designing Process, FITs & Group Tour

Planning and Components, Special Interest Tours (SITs)

Unit III – Package Tour Operation Introduction to Package tours; Classifications of Tour Packages; Components of

Package Tours; Purpose of travel; Customer travel requirements; Planning the

itinerary for inbound and out bound tours according to customer requirements;

Tour Packaging & Costing, Types of costs, Components of tour cost, Preparation of

cost sheet, Tour pricing, Calculation of tour price, Tour arrangement; Supervising

the tour; Communicating with superiors and colleagues; Communicating with

customers; Service quality requirements; Achieving customer satisfaction;

Customer-centric service; Basic Etiquettes; Achieving customer satisfaction;

Professional Service attitude; Services and facilities specific to age / gender /

special needs; Women safety policies; Ethics, policies and confidentiality of

customer; Hygiene; Health practices and standards; Tour packages of Thomas

Cook, Kuoni-SOTC, Cox & Kings, TCI, and Local Travel Agencies and Tour

Operators

Unit IV – Cultural Resources of Tourism Socio-Cultural Resources of India, Culture and Heritage, Religions, Customs,

Traditions, Destinations based on Fairs and Festivals, Handicrafts and Handlooms,

Dance Styles, Music, Drama and Plays Archives Art Museums, Regional and

Ethnic Cuisines; Destinations based on the Cultural background of India and world,

Tour circuits based on cultural destinations & religious destinations.


Text Books:

1. Chand, M. (2002), Travel Agency Management: An Introductory Text, Anmol Publications

Pvt. Ltd., New Delhi.

2. Negi. J. (2005), Travel Agency Operations: Concepts and Principles, Kanishka, New Delhi.


References:

1. Holloway, J.C. (2002), The Business of Tourism, Prentice Hall, London,

2. Roday. S, Biwal. A & Joshi. V. (2009), Tourism Operations and Management, Oxford

University Press, New Delhi, pp-164-296.

3. Goeldner, R & Ritchie. B (2010), Tourism, Principles, Practices and Philosophies, John

Wiley & Sons, London.

Internet Resources: 1. Websites of Tourism Authorities / Departments from different nations, Websites of Tour

Operators, Travel Agents, and UNWTO, UFTAA, PATA, ASTA, TAAI, IATO

2T3-PGDTT - Tour Guiding & Escorts Services

Theory 80 Marks

Unit I – Tour Guiding Principles The tour Guide, Meaning and importance, early history, public perception, the

business of guiding, organizing a guiding business, The guiding techniques-

leadership and social skills, presentation and speaking skills, Conducting tours: Pre

tour planning, modes of transportation, types of tours, traveler with special needs,

guidelines for working with disabled people, relationship with fellow guides, motor

/ car operators and companies, Handling the Special situations: 1) Loss of Money

and Passport; 2)Sickness; 3)Missing Tour Member; 4) Death; 5) In case of

emergency situation due to natural disaster or some accidents.

Unit II – Tour Escorting Essentials Tour Guiding & Escorts, Tour guide & definition, grooming and personal hygiene,

Defining an Escort, Tour guiding requirements – Tour departure list, checklist for

different purposes: vehicle, point of arrival & departure etc., Guiding techniques,

Functions of a tour escort, Leading a tour group, Code of conducts, Qualities

required to be a tour guide, Govt. approved guide, Role of a guide, Discovering a

Town, Live Tour, Books, Maps, Pictorial Records, Web resources, Planning of the

Tour: The Itinerary, Preparing for the Tour: Commentary, Material and Travel

Tips; Undertaking the Tour; Handling of the shopping, Preparation of the Tour

Unit III – Tour Management Tour Operational Techniques: First day of the Tour, Departure, Joining En Route,

Information Meeting, Hotel Check in Procedures, Check out, Incidental Charges,

Voucher’s exchange, Seat Rotation, Activities on the Bus, Photo-Stops, Rest stops,

Meal Stops, Evening Announcements, Handling the company money, Escort-

Driver relationship, Shopping, Sightseeing, Meeting Individual needs, Group

Identification, Special Interest, Free Time, Age Extremes, The death of the

member, Non-performance of a Supplier, Company changes en-route, Tools for the

Tour operation: Checklist; Tour Itinerary; Commentary; Travel Tips

Unit IV – Foreign Language Essentials Greetings, Self Introduction, Introductory Grammar, Sentence Formation,

Paragraph Writing, General Conversation, E-mail, Tourism & Hospitality

vocabulary; Conversation and Communication; Foreign Language in Tourism:

Importance, Scope and Uses.


Text Books:

1. Negi, J.M.S. (2005) Travel Agency & Tour Operations

2. Rai, Anil (2006) Public relations, Shree Publishers

3. Susan Webstar, Group Travel Operating Procedure

References: 1. Foster, D.L. The Business of travel agency Operation and tour Management

3. Kathleen Lingle Pond, The Professional Tour Guiding

Internet Resources:

1. World Tourism Organization: http://www.unwto.org/index.php

2. World Travel and Tourism Council: http://www.wttc.org/

3. Pacific Asia Tourism Association: http://www.pata.org

2T4 - PGDTT - MICE & Event Management

Theory 80 Marks

Unit I – Fundamentals of Meetings & Events Introduction to Meeting, conference and event planning: Scope, Nature and

Importance, Types of Events, Unique features and similarities, Assessing customer

wants; Practices in Event Management, Key steps to a successful event, Event

planning and organizing, Problem Solving and Crisis Management, Leadership and

Participants Management, Managing People and Time, Site and Infrastructure

Management; Conference/ meeting planning; Conference/ meeting organizing;

Event/conference/ meeting implementation and evaluation; Communicating with

customers, superiors and colleagues; Customer centric and Service quality

requirements; Business etiquettes; Achieving customer satisfaction; Services and

facilities specific to age / gender / special needs; Ethics, policies and confidentiality

of customer; Health and Hygiene

Unit II – MICE Industry Introduction to MICE: Planning MICE, Components of the Conference Market,

Characteristics of Conferences and Conventions, MICE as a supplement to

Tourism, the nature and demand of Conference markets- The Economic and Social

significance of Conventions, process of Convention Management; Incentive

tourism

Unit III – Marketing of MICE Event Marketing, Customer care, Marketing equipments and tools, Promotion,

Media Relations and Publicity, Event Co-ordination, Visual and Electronic

Communication, Event Presentation, Event Evaluation, Case Studies of events of

National and International importance, Travel Industry Fairs, Benefits of Fairs,

ITB, WTM, BTF, TTW, FITUR, KTM, IITM, TTF, CII-Events, PATA Travel

Mart

Unit IV – Event Planning & Management Sponsorships, Screening, Budget and Controls, Fund-Raising, Negotiation and

Contracts; Role of Government, Negotiation and Contracts; Promotional Items,

Giveaways, Event Planning, space Management, use of Web Technology, Develop

In-Office and On-Site Ethics and Business Etiquette, Policies, Transportation;

booth/space Design, Internal Communications, Public Relations, Networking,

Media handling, Checklists, Safety and Precautions, Other considerations-

entertainment, Photo/video Coverage, prizes and gifts, Risk assessment, Safety and

Security Arrangements, Venue and Supplier checklists, Venue Essentials, Creative

events concepts, Tabletops , other décor props, understanding Clients, Fundraising

galas, Conferences and Conventions, Incentives and Other Special Events, Event

Planning Ethics and Etiquette, Protocol, Site selection, Requirements and

Constraints, new Venues, Ancillaries and Amenities, final touches


Text Books: 1. Anton Shone & Bryn Parry (2002), Successful Event Management, Cengage Learning.

2. Fennel, D. A. (1999), Ecotourism –An Introduction, Routledge Publication.

3. Leonard H. Hoyle (2002), Event Marketing, John Wiley and Sons, New York.

4. Ritchie, J.R. & Crouch, I.G (2005), The Competitive Destination –A Sustainable

Tourism Perspective, CABI Publishing, UK.

5. Robinson, Peter & Goell Didson (2010), Events Management, Cambridge University.

References: 1. Bhatia, A.K. (2001), Event Management, Sterling Publishers, New Delhi.

2. Chaudhury, Sukanta K. Cultural, Ecology and Sustainable Development, Mittal, New Delhi.

3. Chawla, Ramesh (2006), Ecology and Tourism Development, Sumit International, New Delhi.

4. David, C. Watt (1998), Event Management in Leisure and Tourism, Pearson

5. Joe Gold Blatt (1997), Special Events- Best Practices in Modern Event Management,

John Wiley and Sons, New York.

6. Mowforth, M. and Munt, I. (2003), Tourism and Sustainability. Development and New

Tourism in the Third World Routledge, London

7. Weaver, D. (2001), The Encyclopedia of Ecotourism, CABI Publication.

Internet Resources:

1. Websites of GOI, State Governments, Trade Fairs, Exhibitors, and Websites of WTTC,

UN-WTO, PATA, UNEP, UNDP, WWF, Department of Forest and Environment,

Government of India

2T5 - PGDTT – Sustainable & Eco-Tourism

Theory 80 Marks

Unit I – Sustainable Tourism Development Planning Sustainable Development Evolution, Principles, Major Dimensions of

Sustainability, Reasons for Unsustainable Development, Stockholm Conference

1972, World Conservation Union 1980, WCED 1987 and Brundtland Commission,

Rio Declaration 1992, Kyoto Protocol 1997, WSSD 2002- Global Warming &

Climate Change, Sustainable Tourism Development Principles, Agenda 21 for

Travel and Tourism Industry, World Conference on Sustainable Tourism 1995,

Globe 90 Conference, Berlin Declaration, Bali Declaration 2005, Cape Town

Declaration 2002 and Kerala Declaration.

Unit II – Eco-Tourism Development Sustainable Ecotourism, Resource Management, Socio-economic Development,

Ecotourism Policies, Planning and Implementation, Eco-friendly Facilities and

Amenities, Carrying Capacity, Alternative Tourism, Responsible ecotourism,

Ecotourism Programming, Conservation of Ecotourism, Protected Area

Management through Ecotourism, Stakeholder Engagement, Community

Participation, Types of Participation, Issues and Challenges, Ecotourism Projects,

Case Studies on: Coorg(Karnataka), Kumbalangi(Kerala), Matheran(Maharashtra),

Mawlynnong(Meghalaya), Zhodupuzha(Kerala), Periyar National Park, Thenmala

Eco-Project, Similipal Ecotourism Project, Sunderban Ecotourism Project,

Kaziranga National Park, Run of Kutch, Nandadevi Biosphere Reserve, Corbett

National Park, Gulf of Mannar, Kruger National Park, (South Africa).

Unit III – Quality Standards for Sustainable Tourism Aims and agenda for sustainable tourism , Sustainable tourism criteria for India and

it’s applicability to different sectors and tour operators. ISO 14000, Role of WTTC,

UN-WTO, PATA, UNEP, IUCN, Code of Conduct for Accommodation and

Transport Operators, Tourism Code & Tourism Bill of Rights, Case Studies on

Island Tourism in Andaman & Nicobar, Hill Tourism in Udhagamandalam and

Sikkim, Beach Tourism in Goa

Unit IV – Ecology & Eco-Tourism Fundamentals of Ecology, Basic Laws & ideas in Ecology, Function and

Management of Ecosystem, Biodiversity and its Conservation, Pollution,

Ecological Foot Prints, Relationship between Tourism & Ecology, Ecotourism:

Evolution, Principles, Trends and Functions of Ecotourism, Mass Tourism Vs

Ecotourism, Typology of Eco-tourists, Ecotourism Activities & Impacts, Western

Views of Ecotourism, Qubec Declaration 2002, Kyoto Protocol 1997, Oslo

Declaration 2007 Ecotourism Development Agencies, Role of the International

Ecotourism Society, the UNWTO, UNDP, WWF, Department of Forest and

Environment, Government of India, ATREE, EQUATIONS


Text Books:

1. Chandra, Prabhas (2016) International Eco-Tourism, Kanishka Publication, New Delhi

2. Fennel, D. A. (1999), Ecotourism –An Introduction, Routledge Publication.

3. Inskeep, E. (1991), Tourism Planning: An Integrated and Sustainable Development

Approach, New York: Van Nostrand Reinhold.

4. Rana, Varindar (2016), Tourism Administration, Random Pub., New Delhi

5. Ritchie, J.R. & Crouch, I.G (2005), The Competitive Destination –A Sustainable Tourism

Perspective, CABI Publishing, UK.

6. Sinha, P.C. (2002), Encyclopaedia of Eco-Tourism, Anmol Publication, New Delhi

7. Thakur, Meenakshi (2008), Introduction to Sustainable Tourism, Omega Pub., New Delhi

8. Thakur, Meenakshi (2008), Global Tourism (Challenges & Development), Omega Pub., New

Delhi

References:

1. Mowforth, M. and Munt, I. (2003), Tourism and Sustainability. Development and New

Tourism in the Third World. Routledge, London.

2. Ramesh Chawla (2006), Ecology and Tourism Development, Sumit International, New Delhi.

3. Sukanta, K. Chaudhury, Cultural, Ecology and Sustainable Development, Mittal, New Delhi.

4. Wahab, S. and John, J. Pigram, J.J. (1997), Tourism, Development and Growth: The

Challenge of Sustainability, Routledge, London.

5. Weaver, D. (2001), The Encyclopedia of Ecotourism, CABI Publication, UK.

Internet Resources: 1. Websites of Tourism WTTC, UN-WTO, PATA, UNEP, UNDP, WWF, Department of

Forest and Environment, Government of India

2S1-PGDTT – Seminar Paper & Viva-voce


Unit I – Seminar Overview Research Paper and Articles – Overview, Presentation Types and Means

Unit Outcome: The Student will learn about the different types of research

papers and their presentation techniques.

Unit II – Research Paper Preparation Topic Selection and Literature Review, Methodology and Data Collection,

Analysis and Conclusion, References and Bibliography

Unit Outcome: The Student will prepare and submit a research paper on any

tourism topic based on the prescribed format.

Unit III – Paper Presentation Techniques Presentation Software and Equipments, Preparation of Texts and Slides, Verbal

Presentation Techniques

Unit Outcome: The Student will present a research paper on the theme of World

Tourism Day using texts and slides with various electronic presentation

techniques.

Unit IV – Seminar Paper Presentation Study of Sample Research Papers, Discussion on Sample Presentation, Group

Presentation

Unit Outcome: The Student will participate in seminar organized by the

Department on World Tourism Day and present the research paper using texts

and slides.


2P1-PGDTT – Practical: Study Tour Itinerary & Viva-voce

Itineraries (Local, Domestic & International) Preparation 80 Marks

Unit I – Preparation for Travel Planning Maps reading, Basic travel routes of India, Steps in Travel Planning, Day Plan

and Itinerary Formats, Time table reading and Interpretation, Sample Itinerary,

Seasonality

Unit Outcome: The student will prepare three itineraries for local, national and

international tours and submit.

Unit II – Budgeting, Finance, Committee and Plans Financial Planning for the Tour, Collection and Management of Funds,

Formation of Different Committees, Preparation of Route Plan and Itinerary

Unit Outcome: The student will participate in budget meetings for the tour and

will prepare the budget, route plan and itinerary.

Unit III – Transport Booking Rail, Road, Air Transport Ticket Reservation Procedures, Ticketing, Forms,

Websites, Classes, Concessions

Unit Outcome: The student will search and book the transportation (rail or bus)

tickets for the study tour in the respective concession categories as a group

activity.

Unit IV - Accommodation Booking Hostels, Hotels, B & B Booking Procedures, Reservation and Registration,

Websites, Accessibility, Availability, Tariff, Local Sight Seeing Booking

Unit Outcome: The student will search and book the accommodation, reserve

tickets for local sightseeing for the study tour as a group activity.

Itineraries Presentation 20 Marks

2P2-PGDTT – Project: Study Tour Report & Viva-voce

Tour Participation and Report Preparation 160 Marks

Unit I – Introduction to Tour Report What is Study Tour Report, Why a Tour Report Necessary? Format of the Study

Tour Report: Introductory Pages: Cover, Acknowledgements, Certificate,

Declaration, Contents, Lists of Maps and Figures, Day Plan, Itinerary of the Tour

with Route Maps, Stay Details during Tour, Description of Places Visited,

Summary of Tour Experiences, Conclusions and Suggestions

Unit Outcome: The student will collect the necessary formats, maps, routes and

plans for the tour report.

Unit II – Preparation of Tour Report Formatting, Printing and Publishing, Pictures, Photographs, Layouts and Drawing

of Tour Report, Designing the Report

Unit Outcome: The student will prepare the layouts for the tour report, and will

also collect photographs and pictures during the study tour.

Unit III – Preparation of Written Experiences Description of Places, Summary of Experiences – How to Write, Conclusion

Writing

Unit Outcome: The student will write the summary of tour experience based on

the actual study tour conducted by the department.

Unit IV – Verbal Presentation and Tour Report Oral Presentation Techniques, Practice Sessions for Presentation, Presentation

Software and Techniques, PPT Preparation for Tour Report, Practice Sessions for

PPT Presentation, Introduction to Viva – voce, Practice Session, Discussion

Sessions

Unit Outcome: The student will prepare the PPT presentation for the tour

attended and reported.

Viva voce – Tour Report 40 Marks

POST GRADUATE DIPLOMA IN TRAVEL AND TOURISM

(PGDTT)

QUESTION PAPER PATTERN

Total Marks : 80 Time: Three Hrs

N.B.) All Questions are compulsory & carry equal marks. (Sixteen each)

Q. 1 : Unit – I

OR

Unit – I

Q. 2 : Unit – II

OR

Unit – II

Q. 3 : Unit – III

OR

Unit – III

Q. 4 : Unit – IV

OR

Unit – IV

Q. 5 : Unit – I

Unit – II

Unit – III

Unit – IV

Absorption scheme for examinees of PGDTT old course

1. The students of the course immediately preceding the new course under this direction shall be

given chance to appear for three more consecutive examination according to old syllabus.

The University shall conduct the examination of old course for three more consecutive

examinations after the new scheme of examination is introduced as per following table:

PGDTT

Examination

Attempt-1 Attempt-2 Attempt-3

Summer 2017 Summer 2018 Summer 2019

The students are required to clear all their papers within the stipulated time. The students

clearing all the papers of old scheme of Examination shall be awarded Diploma according

to old scheme of Examination.

Those students who are required to clear their course in three consecutive attempts as per

this clause but failed to do so will be required to appear in the new course provided under

this direction.

2. The absorption of the students of old course referred above shall be made to the new

course in the following manner:

Absorption Condition

To PGDTT New

Course

Candidate is unable to clear one or more papers or subjects of PGDTT

examination of the old course in the number of attempts as per this

direction. The student shall be required to appear afresh in all the subjects

of Semester I and Semester II of new scheme of examination.

3. The above absorption scheme of PGDTT shall be effective till the introduction of new

Syllabus.

APPENDIX - A

Semester-I

No. Subjects Paper Max Marks Min Marks

Theory

1T1 Travel & Tourism Fundamentals Paper-I 80+20 50

1T2 Tourism Resources and Communication Paper-II 80+20 50

1T3 Tourism Transportation Paper-III 80+20 50

1T4

1T5

Hospitality & Accommodation Services

OR

Fundamentals of Tourism Management

Paper-IV

80+20

50

Seminar :

1S1 Seminar Paper & Presentation Paper-V 40+10 25

Practical :

1P1 Project Synopsis & Presentation Paper-VI 80+20 50

Project

1P2 Project Report & Viva-voce Paper-VII 160+40 100

Semester-II

No. Subjects Paper Max Marks Min Marks

Theory

2T1 Travel Ticketing & E-Tourism Paper-I 80+20 50

2T2 Tour Operations & Travel Agency

Business

Paper-II 80+20 50

2T3 Tour Guiding & Escorts Services Paper-III 80+20 50

2T4

2T5

MICE & Event Management

OR

Sustainable & Eco-Tourism

Paper-IV

80+20

50

Seminar :

2S1 Seminar Paper & Presentation Paper-V 40+10 25

Practical :

2P1 Study Tour-Itinerary & Presentation Paper-VI 80+20 50

Project :

2P2 Study Tour Report & Viva-voce Paper-VII 160+40 100