Symantec Backup Exec 15

Administrator's Guide

Documentation version: 15

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Last updated: February 5, 2015

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Technical Support ............................................................................................... 4

Chapter 1 Introducing Backup Exec 15 ............................................. 37About Backup Exec ...................................................................... 37How Backup Exec works ................................................................ 37

Chapter 2 Installation ........................................................................... 39About the Backup Exec installation process and licensing options .......... 40Backup Exec preinstallation checklist ............................................... 43Running the Environment Check before installing or upgrading Backup

Exec .................................................................................... 44Microsoft SQL Server 2008 Express Edition components installed with

Backup Exec ......................................................................... 46Backup Execs standard features ..................................................... 47System requirements for Backup Exec .............................................. 49Installing Backup Exec by using the Installation Wizard ........................ 52Installing additional Backup Exec options to the local Backup Exec

server .................................................................................. 62Push-installing Backup Exec to remote computers .............................. 64Methods for installing the Agent for Windows ..................................... 72

Push-installing the Agent for Windows to remote computers ............ 73Installing updates to the Agent for Windows on remote

computers ....................................................................... 79Installing the Agent for Windows in an Active Directory

network .......................................................................... 80Using a command prompt to install the Agent for Windows on a

remote computer .............................................................. 84Using a command script to install the Agent for Windows ................ 87

Installing the Remote Administrator ................................................. 88Installing the Remote Administrator using the command line ........... 89Running the Remote Administrator ............................................. 91

Installing Backup Exec using the command line (silent mode) ................ 94Command line switches for silent mode installation of Backup

Exec .............................................................................. 94Creating and using installation parameter files ............................ 103

Contents

Installing a trial version of Backup Exec agents and options ................. 104About the installation log .............................................................. 104Viewing the Installation Summary Report ......................................... 105Repairing Backup Exec ................................................................ 106Updating Backup Exec with LiveUpdate .......................................... 106Viewing installed updates ............................................................. 109Viewing license information ........................................................... 109Backup Exec maintenance contract information ................................ 110

Updating expired maintenance contracts ................................... 110Managing maintenance contract customer numbers .................... 111

About upgrading from previous versions of Backup Exec to BackupExec 15 .............................................................................. 111Upgrade checklist for Backup Exec 2010 and earlier .................... 113Using the Migration Report to determine how existing jobs changed

after an upgrade to Backup Exec 15 ................................... 115Post-installation tasks .................................................................. 116Uninstalling Backup Exec ............................................................. 117Uninstalling Backup Exec using the command line ............................. 117Uninstalling Backup Exec options from the local Backup Exec

server ................................................................................. 118

Chapter 3 Getting Started .................................................................. 120About the Backup Exec Administration Console ................................ 120Displaying the version information for Backup Exec ........................... 123How to sort, filter, and copy information on the Backup Exec

Administration Console .......................................................... 123Customizing views on the Backup Exec Administration Console ........... 125Configuring the Home tab ............................................................. 126Configuring the Symantec RSS Reader ........................................... 130Creating a disaster preparation plan (DPP) ...................................... 131Getting started with backups ......................................................... 133

Chapter 4 Backups ............................................................................... 136How to prepare for your first backup with Backup Exec ....................... 138Required user rights for backup jobs ............................................... 139About the list of servers on the Backup and Restore tab ..................... 139Adding servers that you want to back up to the list of servers on the

Backup and Restore tab ......................................................... 140Removing servers from the list of servers on the Backup and Restore

tab ..................................................................................... 141Creating a server group ............................................................... 142Hiding or viewing server groups on the Backup and Restore tab ........... 143

8Contents

Adding servers to a server group ................................................... 143Removing servers from a server group ............................................ 144Editing a server group .................................................................. 144Moving servers to the Retired Servers server group ........................... 145Moving retired servers back to the All Servers server group ................. 146Removing server groups from Backup Exec ..................................... 146Backing up data ......................................................................... 146

How Backup Exec backs up and restores volumes that are enabledfor deduplication in Windows ............................................. 156

How Backup Exec backs up and restores Microsoft Virtual HardDisk (vhd) files ............................................................... 157

About selecting data to back up .................................................... 157Changing the order in which backup sources are backed up ................ 163Excluding files from backups ......................................................... 166Including specific files with a backup job's backup selections ............... 169About backing up critical system components ................................... 171Backup Exec Shadow Copy Components file system ......................... 175Backup methods in Backup Exec ................................................... 176Configuring backup methods for backup jobs ................................... 184How Backup Exec determines if a file has been backed up .................. 187Configuring Backup Exec to automatically delete files after a

backup ............................................................................... 190Configuring network options for backup jobs ..................................... 192Running the next scheduled backup job before its scheduled

time ................................................................................... 193Editing backup definitions ............................................................. 194Testing credentials for backup sources ............................................ 199Replacing the credentials for a backup source .................................. 200Creating new credentials for a backup source ................................... 201Deleting retired or unused backup sources from the Credentials

pane .................................................................................. 202How job scheduling works in Backup Exec ....................................... 203Including a specific date in the schedule for a backup job .................... 204Preventing backup jobs from running on a specific date ...................... 206Viewing all scheduled backup jobs on a calendar .............................. 207Adding a stage to a backup definition .............................................. 207Editing a stage ........................................................................... 209Duplicating backup sets or a job history manually .............................. 209Running a test run job manually ..................................................... 214Verifying backed up data manually ................................................. 215Copying data from a virtual tape library to a physical tape device using

DirectCopy to tape ................................................................ 217

9Contents

Chapter 5 Restores ............................................................................... 219Methods for restoring data in Backup Exec ...................................... 220Searching for data to restore ......................................................... 222Restoring data from a server, a backup set, a backup job, or a storage

device ................................................................................ 222Restoring file system data ............................................................ 226Performing a complete online restore of a Microsoft Windows

computer ............................................................................ 227Restoring System State ............................................................... 228Installing a new Windows Server domain controller into an existing

domain by using a redirected restore ........................................ 230Restoring Backup Exec Shadow Copy Components .......................... 232Restoring utility partitions or Unified Extensible Firmware Interface

system partitions .................................................................. 233About restoring encrypted data ...................................................... 234About restoring NetWare SMS volume backups to non-SMS volumes

with Backup Exec ................................................................. 234Canceling a restore job ................................................................ 234How Backup Exec catalogs work ................................................... 235

Configuring default options for catalogs ..................................... 236Cataloging backup sets ................................................................ 238

Chapter 6 Job management and monitoring .................................. 240How to monitor and manage jobs in Backup Exec ............................. 240About the Job Monitor .................................................................. 242

Viewing job activity details for active jobs ................................... 244Canceling an active job .......................................................... 244Holding jobs ........................................................................ 245Removing the hold on jobs ..................................................... 246Holding the job queue ............................................................ 247Removing the hold on the job queue ......................................... 247Running a scheduled job immediately ....................................... 248Changing the priority for a scheduled job ................................... 249Deleting scheduled jobs ......................................................... 250

About the Job History .................................................................. 251Viewing the history of a job ..................................................... 252Deleting a job from the Job History ........................................... 252Running a job from the Job History ........................................... 253

Viewing the job log ..................................................................... 254Finding text in the job log ........................................................ 254Printing the job log ................................................................ 256Saving the job log ................................................................. 256

10Contents

Linking from the job log to the Symantec Technical Supportwebsite ......................................................................... 257

How to use job logs with vertical applications .............................. 257Configuring default job log options ............................................ 258

Error-handling rules for failed or canceled jobs .................................. 259Creating a custom error-handling rule ....................................... 260Enabling or disabling error-handling rules .................................. 261Deleting a custom error-handling rule ........................................ 261Enabling an error-handling rule for a failed job ............................ 262Custom error-handling rule for recovered jobs ............................ 262About the cluster failover error-handling rule ............................... 263

List of job statuses in Backup Exec ................................................. 264Setting job status and recovery options ........................................... 269

Chapter 7 Alerts and notifications .................................................... 272Alerts and notifications in Backup Exec ........................................... 273Where to find alerts in Backup Exec ............................................... 274Enabling active alerts and alert history to display on the Home

tab ..................................................................................... 276Active alerts properties .......................................................... 277

Viewing the alert history for a server or a storage device ..................... 278Deleting an alert from alert history .................................................. 278Copying alert text to a document or email ........................................ 279Filtering alerts ............................................................................ 279Viewing the job log from an alert .................................................... 280Responding to active alerts ........................................................... 280Clearing all informational alerts manually ......................................... 281Setting up notification for alerts ...................................................... 281Configuring email or text message notification for alerts ...................... 282Adding recipients for notification .................................................... 284Adding a recipient group for alert notifications ................................... 286

Removing a recipient from a group ........................................... 287Disabling email or text message alert notification for a recipient ............ 287Editing recipient notification properties ............................................ 288Deleting recipients ...................................................................... 288Configuring alert categories .......................................................... 289Assigning recipients to receive notifications for specific alert

categories ........................................................................... 291Sending a notification when a job completes .................................... 291

Notification options for jobs ..................................................... 292Disabling notifications for a specific alert category ............................. 292Configuring default alert settings .................................................... 293

11Contents

Enabling or disabling pop-up alerts ................................................. 294SNMP traps for Backup Exec alerts ................................................ 295

Installing and configuring the SNMP system service ..................... 298Installing the Windows Management Instrumentation performance

counter provider ............................................................. 298Installing the Windows Management Instrumentation provider for

SNMP .......................................................................... 299Uninstalling the Windows Management Instrumentation

performance counter provider ........................................... 299Uninstalling the Windows Management Instrumentation provider

for SNMP ...................................................................... 299

Chapter 8 Disk-based and network-based storage ....................... 300Features and types of disk-based storage and network-based

storage ............................................................................... 300Storage trending statuses for disk storage and virtual disks ................. 303Setting low disk space thresholds on disk-based storage .................... 304Configuring disk storage ............................................................... 305

Changing the location of a disk storage device ............................ 307Editing disk storage properties ................................................. 308

How to restore data from a reattached or reinserted disk-based storagedevice ................................................................................ 314

Configuring disk cartridge storage .................................................. 315Editing disk cartridge properties ............................................... 316Editing disk cartridge media properties ...................................... 320

How data lifecycle management (DLM) deletes expired backup setson disk-based storage ........................................................... 322

Backup sets .............................................................................. 329Changing the expiration date of backup sets on disk-based

storage ......................................................................... 332Retaining backup sets on disk-based storage to prevent them

from expiring .................................................................. 333Releasing retained backup sets on disk-based storage ................. 334Viewing the contents or properties of backup sets ....................... 335

Chapter 9 Legacy backup-to-disk folders ........................................ 337Legacy backup-to-disk folders ...................................................... 337

Changing the name or description of a legacy backup-to-diskfolder ........................................................................... 338

Changing the buffered read setting for a legacy backup-to-diskfolder ........................................................................... 338

Changing the location of a legacy backup-to-disk folder ................ 339

12Contents

Recreating a legacy backup-to-disk folder and its contents ............ 340Restoring data from a legacy backup-to-disk folder ...................... 340

Chapter 10 Tape storage ....................................................................... 343Support for tape drives and robotic libraries ...................................... 344About the Virtual Tape Library Unlimited Drive Option ........................ 345About the Library Expansion Option ............................................... 345Adding or replacing devices with the Hot-swappable Device

Wizard ................................................................................ 345Installing Symantec tape device drivers .......................................... 347Editing tape drive properties .......................................................... 348Viewing tape drive statistics .......................................................... 353Robotic libraries in Backup Exec .................................................... 353

Requirements for setting up robotic library hardware .................... 354Inventorying robotic libraries when Backup Exec services

start ............................................................................. 355Configuring barcode rules for a robotic library ............................ 355Initializing a robotic library when the Backup Exec service

starts ............................................................................ 359Defining a cleaning slot ......................................................... 360Editing robotic library properties ............................................... 360

Creating robotic library partitions .................................................... 361Changing the name of a robotic library partition ........................... 363Adding or removing tape drives in a robotic library partition ........... 363Reassigning a slot base number for robotic libraries ..................... 363Editing robotic library slot properties ......................................... 364Removing or reconfiguring robotic library partitions ...................... 365

Managing tapes ......................................................................... 366Default media sets ................................................................ 367Overwrite protection periods and append periods in media

sets ............................................................................. 370Creating media sets for tapes .................................................. 374Changing the overwrite protection period or the append period for

a media set ................................................................... 377Changing the name and description of a media set ...................... 379Changing the media vault or vaulting periods for a media set

................................................................................... 379Deleting a media set .............................................................. 380Renaming a media set ........................................................... 380Media overwrite protection levels for tape media ......................... 380Overwriting allocated or imported tape media ............................. 381

13Contents

How Backup Exec searches for overwritable media in tape drives................................................................................... 381

Viewing tapes that are used by a job ......................................... 384Labeling tape media .................................................................... 384

About labeling imported tape media ......................................... 386How barcode labels become media labels for tapes ..................... 386Renaming a tape media label ................................................. 387

How WORM media is used in Backup Exec ..................................... 387Default media vaults .................................................................... 388

Changing the name or description of a media vault ...................... 389Creating media vault rules to move tape media to and from media

vaults ........................................................................... 390Updating the tape media location in media vaults ........................ 391Deleting a media vault ........................................................... 391Moving tape media to a vault ................................................... 392

Retiring damaged tape media ....................................................... 392Deleting tape media .................................................................... 393Erasing tape or disk cartridge media ............................................... 393About cataloging tape or disk cartridge media that contains encrypted

backup sets ......................................................................... 395Associating tape media with a media set ......................................... 395Editing tape media properties ........................................................ 396Tape media rotation strategies ....................................................... 398

Chapter 11 Storage device pools ......................................................... 402Creating storage device pools ....................................................... 402Specifying a default selection method for a device in a storage device

pool ................................................................................... 405Viewing jobs, job histories, and active alerts for a storage device

pool ................................................................................... 405Adding or removing devices in a storage device pool ......................... 406

Chapter 12 Storage operations ............................................................ 407About storage operation jobs ......................................................... 408Storage tab overview in Backup Exec ............................................. 409Using the Configure Storage wizard ................................................ 412Viewing details for multiple storage devices ...................................... 415Sending a notification when a scheduled storage operation job

completes ........................................................................... 416Scheduling a storage operation job ................................................ 416Editing global settings for storage ................................................... 423Sharing storage devices ............................................................... 432

14Contents

Deleting a storage device ............................................................. 433Changing the state of a storage device to online ............................... 434Renaming a storage device .......................................................... 434Viewing jobs, job histories, backup sets, and active alerts for storage

devices ............................................................................... 435Cataloging a storage device .......................................................... 435Scanning a storage device ........................................................... 436Inventorying a storage device ........................................................ 437Inventorying and cataloging a storage device ................................... 438Pausing and unpausing a storage device ......................................... 438Disabling and enabling a storage device .......................................... 439Initializing a robotic library ............................................................ 439Formatting a tape as a WORM tape ................................................ 440Retensioning a tape .................................................................... 440Formatting a tape in a tape drive .................................................... 440Ejecting media from a disk cartridge or tape drive .............................. 441Cleaning a robotic library drive ...................................................... 442Importing media to Backup Exec ................................................... 443Exporting media and expired media ................................................ 450Locking and unlocking the robotic librarys front portal ........................ 453Backup Exec server and storage device states ................................. 459

Chapter 13 Conversion to virtual machines ...................................... 463How conversion of physical computers to virtual machines works in

Backup Exec ....................................................................... 463Requirements for conversion to virtual machine jobs .......................... 471Converting to a virtual machine simultaneously with a backup job ......... 472Converting to a virtual machine after a backup job ............................. 477Adding a conversion to virtual machine stage to a backup job .............. 483Converting to a virtual machine from a point in time ........................... 488Creating a one-time conversion to a virtual machine .......................... 490Setting default options for conversion to virtual machine jobs ............... 494

Chapter 14 Configuration and settings .............................................. 498Changing default backup job settings .............................................. 500Configuring schedules for backup jobs ............................................ 504Configuring storage options for backup jobs ..................................... 512Configuring automatic test run jobs for backup jobs ........................... 518Configuring automatic verify operations for backup jobs ...................... 519Configuring delayed catalog operations to improve backup

performance ........................................................................ 521Configuring Advanced Open File options for backup jobs .................... 525

15Contents

Configuring checkpoint restart ....................................................... 528Configuring Backup Exec to work with Symantec Endpoint

Protection ........................................................................... 530Configuring pre/post commands for backup jobs ............................... 532Configuring file and folder options for backup jobs ............................. 537Setting default schedule options for rule-based jobs and run now

jobs ................................................................................... 544Excluding dates from the backup schedule for all backups .................. 547Removing dates from the list of excluded dates ................................. 549Exporting a list of dates that are excluded from all backups to another

server ................................................................................. 550Changing the default preferences .................................................. 550Configuring the default setting for backing up multiple servers or

applications ......................................................................... 551Configuring database maintenance and security ............................... 552Exporting the Backup Exec Database encryption key ......................... 555Refreshing Backup Exec Database encryption keys ........................... 557Configuring encryption for the connection to the Backup Exec

Database ............................................................................ 558Scheduling Backup Exec to check logon accounts ............................. 562Configuring Backup Exec to discover data to back up ......................... 563Adding discovered servers to the list of servers in Backup Exec ........... 565Backup networks ........................................................................ 566Changing network and security options for Backup Exec ..................... 568Using Backup Exec with firewalls ................................................... 570

Backup Exec ports ................................................................ 572Backup Exec listening ports .................................................... 574About enabling a SQL instance behind a firewall ......................... 575

Using encryption with Backup Exec ................................................ 575Encryption key management ......................................................... 578Creating encryption keys .............................................................. 579Replacing an encryption key ......................................................... 581Deleting encryption keys .............................................................. 582Granular Recovery Technology ...................................................... 583Setting default Granular Recovery Technology (GRT) options .............. 589DBA-initiated job templates ........................................................... 590Creating DBA-initiated job templates ............................................... 591Editing DBA-inititated job templates ................................................ 592Deleting DBA-initiated job templates ............................................... 592

Storage options for DBA-initiated jobs ....................................... 593General options for DBA-initiated jobs ....................................... 598Network options for DBA-initiated jobs ...................................... 598Duplicate job settings for DBA-initiated jobs ............................... 599

16Contents

Backup Exec logon accounts ........................................................ 603Creating a Backup Exec logon account ..................................... 605Editing a Backup Exec logon account ....................................... 607Changing the password for a Backup Exec logon account ............. 609Replacing a Backup Exec logon account ................................... 609Deleting a Backup Exec logon account ...................................... 610Changing your default Backup Exec logon account ...................... 611Creating a new Backup Exec System Logon Account ................... 612Copying logon account information to another Backup Exec

server ........................................................................... 613Testing logon accounts .......................................................... 613

Starting and stopping Backup Exec services .................................... 614Changing the credentials for a service account ................................. 614Changing startup options for Backup Exec services ........................... 616Configuring audit logs .................................................................. 617Viewing the audit log ................................................................... 618Removing entries from the audit log ................................................ 618Saving an audit log to a text file ..................................................... 619Copying configuration settings to another Backup Exec server ............. 619Viewing server properties ............................................................. 620

Chapter 15 Reports ................................................................................ 622Reports in Backup Exec ............................................................... 622Running a report now .................................................................. 624Scheduling a report ..................................................................... 624Creating a custom report .............................................................. 626

Adding or removing fields on a custom report ............................. 630Changing filters for a custom report .......................................... 631Changing the way data is grouped or sorted in a custom

report ........................................................................... 633Changing graph options in custom reports ................................. 634Previewing custom reports ...................................................... 634Copying a custom report ........................................................ 635

Saving a report ........................................................................... 635Printing a report from the Backup Exec Report Viewer ........................ 636Viewing completed reports ............................................................ 636Editing a report ........................................................................... 637Re-running a completed report ...................................................... 637Deleting a report ........................................................................ 637Setting defaults for standard and custom reports ............................... 638Viewing report properties .............................................................. 639List of Backup Exec standard reports .............................................. 640

17Contents

Alert History report ................................................................ 645Alert History By Backup Exec Server report ................................ 646Archive Job Success Rate report ............................................. 646Archive Selections by Archive Rules and Retention Categories

report ........................................................................... 647Audit Log report .................................................................... 648Backup Job Success Rate report ............................................. 648Backup Recommendations report ............................................ 648Backup Resource Success Rate report ..................................... 649Backup Sets by Media Set report ............................................. 649Backup Size By Resource report .............................................. 650Daily Device Utilization report .................................................. 651Deduplication Device Summary report ...................................... 652Deduplication Summary report ................................................ 653Device Summary report ......................................................... 653Disk Storage Summary report ................................................. 654Error-Handling Rules report .................................................... 655Event Recipients report .......................................................... 656Exchange Mailbox Group Archive Settings report ........................ 657Failed Archive Jobs report ...................................................... 657Failed Backup Jobs report ...................................................... 658File System Archive Settings report .......................................... 659Jobs Summary report ............................................................ 659Managed Backup Exec Servers report ...................................... 660Media Audit report ................................................................ 662Media Errors report ............................................................... 663Media Required for Recovery report ......................................... 663Media Summary report .......................................................... 664Media Vault Contents report .................................................... 664Move Media to Vault report ..................................................... 665Operations Overview report .................................................... 666Overnight Archive Summary report ........................................... 668Overnight Summary report ...................................................... 669Problem Files report .............................................................. 670Recently Written Media report ................................................. 671Resource Protected Recently report ......................................... 671Resource Risk Assessment report ............................................ 672Restore Set Details by Resource report ..................................... 673Retrieve Media from Vault report .............................................. 673Robotic Library Inventory report ............................................... 674Scheduled Server Workload report ........................................... 675Scratch Media Availability report .............................................. 675Test Run Results report .......................................................... 676

18Contents

Vault Store Usage Details report .............................................. 677Vault Store Usage Summary report .......................................... 678

Chapter 16 Troubleshooting Backup Exec ........................................ 679Troubleshooting hardware-related issues in Backup Exec ................... 680How to get more information about alerts and error messages ............. 684Troubleshooting backup issues in Backup Exec ................................ 684Troubleshooting failed components in the SAN ................................ 687

Troubleshooting offline storage devices in a SAN ....................... 687Finding hardware errors in a SAN ............................................ 689Resetting the SAN ................................................................ 690Bringing storage devices online after an unsafe device removal

event in a SAN ............................................................... 691How to improve Backup Exec's performance .................................... 691Accessing Symantec Online .......................................................... 692Searching the Symantec Knowledge Base ....................................... 693Contacting Backup Exec Technical Support ..................................... 693Using Symantec Remote Assistance .............................................. 694Managing your Backup Exec support cases ..................................... 694About Backup Exec diagnostic tools ............................................... 694Running the Symantec Help Tool (SymHelp) .................................... 695Generating a diagnostic file for troubleshooting Backup Exec ............... 696

Command line switches for a diagnostic file ............................... 697Running the begather utility to troubleshoot Backup Exec components

on Linux servers ................................................................... 700Using the Backup Exec Debug Monitor for troubleshooting .................. 701About the Backup Exec debug tool ................................................. 701

Chapter 17 Using Backup Exec in cluster environments ................ 702About Backup Exec and clusters .................................................... 703Requirements for clustering Backup Exec in a Microsoft Cluster Server

environment ........................................................................ 703How Backup Exec works in a Microsoft Cluster Server

environment ........................................................................ 705Requirements for installing Backup Exec on a Microsoft Cluster

Server ................................................................................ 705Installing Backup Exec on a Microsoft Cluster Server ........................ 707Upgrading Backup Exec on a Microsoft cluster ................................. 708Installing additional Backup Exec options on a Microsoft cluster .......... 708Uninstalling Backup Exec from a Microsoft cluster ............................. 709Creating storage device pools for Microsoft Cluster Servers ................ 709Specifying a different failover node ................................................. 710

19Contents

Designating a new central administration server in a Microsoft ClusterServer ................................................................................ 711

Configurations for Backup Exec and Microsoft Cluster Servers ............. 713Two-node cluster with locally attached storage devices ................. 714Two-node cluster with tape devices on a shared SCSI bus ............ 715Configuring a shared SCSI bus for tape devices .......................... 716Multi-node clusters on a fibre channel SAN with the Central Admin

Server Option ................................................................ 718Using the Central Admin Server Option with Microsoft clusters and a

storage area network ............................................................. 719About backing up Microsoft Cluster Servers ..................................... 720About restoring data to a Microsoft cluster ....................................... 721Disaster recovery of a cluster ........................................................ 721

Using Simplified Disaster Recovery to prepare for disaster recoveryof a cluster .................................................................... 722

Recovering nodes on the cluster using Simplified DisasterRecovery ...................................................................... 723

Recovering Backup Exec on a Microsoft cluster using SimplifiedDisaster Recovery .......................................................... 724

Recovering the entire cluster using a manual disaster recoveryprocedure ..................................................................... 724

Restoring the Microsoft Cluster Server data files ............................... 725Recovering all shared disks in a Microsoft cluster .............................. 726Recovering Backup Exec in a Microsoft cluster ................................. 727Changing the Quorum disk signature for clusters on Windows Server

2003 .................................................................................. 727Manually joining two cluster disk groups and resynchronizing

volumes .............................................................................. 728Troubleshooting clusters .............................................................. 728

Chapter 18 Simplified Disaster Recovery .......................................... 730About Simplified Disaster Recovery ................................................ 730Requirements for using Simplified Disaster Recovery ........................ 731Preparing computers for use with Simplified Disaster Recovery ............ 734How to ensure that backups are enabled for Simplified Disaster

Recovery ............................................................................ 738How Simplified Disaster Recovery uses disaster recovery information

files .................................................................................... 740Setting or changing the alternate location for the disaster recovery

information file ..................................................................... 742Changing the default path for the disaster recovery information

files .............................................................................. 743

20Contents

Disaster recovery information file data paths .............................. 743Creating a Simplified Disaster Recovery disk image ........................... 745

Contents of the Simplified Disaster Recovery disk image .............. 755User scenarios when a user starts the Create Recovery Disk

Wizard .......................................................................... 756Preparing to recover from a disaster by using Simplified Disaster

Recovery ............................................................................ 757Hardware replacement during disaster recovery .......................... 758Prepare to recover IBM computers with Simplified Disaster

Recovery ...................................................................... 759Recovering a computer with Simplified Disaster Recovery ................... 760

Recovery notes for using Simplified Disaster Recovery with storagepools and storage spaces ................................................. 766

Recovery notes for using Simplified Disaster Recovery withExchange, SQL, SharePoint, CASO, Hyper-V hosts, and theDeduplication Option ....................................................... 769

Advanced Disk Configuration on the Recover This ComputerWizard ................................................................................ 770

Appendix A Symantec Backup Exec Agent for Windows ................. 774About the Agent for Windows ........................................................ 774Requirements for the Agent for Windows ......................................... 775Stopping and starting the Agent for Windows .................................... 776Establishing a trust between the Backup Exec server and a remote

computer ............................................................................ 777About the Backup Exec Agent Utility for Windows .............................. 777

Starting the Backup Exec Agent Utility ...................................... 778Viewing the activity status of the remote computer in the Backup

Exec Agent Utility ........................................................... 779Viewing the activity status of the remote computer from the system

tray .............................................................................. 779Starting the Backup Exec Agent Utility automatically on the remote

computer ...................................................................... 780Setting the refresh interval on the remote computer ..................... 780About publishing the Agent for Windows to Backup Exec

servers ......................................................................... 781Adding Backup Exec servers that the Agent for Windows can

publish to ...................................................................... 781Editing Backup Exec server information that the Agent for Windows

publishes to ................................................................... 782Removing Backup Exec servers that the Agent for Windows can

publish to ...................................................................... 783

21Contents

Configuring database access for Oracle operations ..................... 784Removing a security certificate for a Backup Exec server that has

a trust with the Agent for Windows ..................................... 786Using the Backup Exec Agent Utility Command Line Applet ................. 786Backup Exec Agent Utility Command Line Applet switches .................. 787

Appendix B Symantec Backup Exec Deduplication Option ............ 791About the Deduplication Option ..................................................... 792Deduplication methods for Backup Exec agents ................................ 794Requirements for the Deduplication Option ...................................... 795Installing the Deduplication Option ................................................. 800Configuring an OpenStorage device ............................................... 801Editing the properties of an OpenStorage device ............................... 803Specifying a Backup Exec server that has proximity to a shared

OpenStorage device ............................................................. 805Creating or importing deduplication disk storage ............................... 806

Editing the properties of a deduplication disk storage device .......... 808Changing the password for the logon account for deduplication

disk storage ................................................................... 813Selecting storage devices for direct access sharing ........................... 814

Editing server properties for direct access .................................. 815Changing the location of a deduplication disk storage device ............... 816Sharing a deduplication device between multiple Backup Exec

servers ............................................................................... 818How to use client-side deduplication ............................................... 818How to set up backup jobs for deduplication ..................................... 819Using optimized duplication to copy deduplicated data between

OpenStorage devices or deduplication disk storage devices .......... 820Copying deduplicated data to tapes ................................................ 823Using deduplication with encryption ................................................ 823Restoring a deduplication disk storage device or deduplicated

data ................................................................................... 824Disaster recovery of deduplication disk storage devices ..................... 824Disaster recovery of OpenStorage devices ....................................... 825

Appendix C Symantec Backup Exec Agent for VMware ................... 827About the Agent for VMware ......................................................... 827Requirements for using the Agent for VMware .................................. 828Using the Agent for VMware with Windows Server 2012 ..................... 829About installing the Agent for VMware ............................................. 830Adding VMware vCenter Servers and ESX/ESXi hosts to the list of

servers on the Backup and Restore tab ..................................... 830

22Contents

Viewing details about VMware resources ......................................... 831Installing the Agent for Windows on VMware virtual machines .............. 832Push-installing the Agent for Windows to VMware virtual

machines ............................................................................ 833Backing up VMware data .............................................................. 834

Setting default backup options for virtual machines ...................... 839How Backup Exec automatically backs up new VMware virtual

machines during a backup job .......................................... 843Using Granular Recovery Technology (GRT) with the Agent for

VMware ........................................................................ 843How delayed cataloging works with VMware virtual machine

backups ........................................................................ 846Restoring VMware virtual machines and vmdk files ............................ 848

Appendix D Symantec Backup Exec Agent for MicrosoftHyper-V .......................................................................... 855

About the Agent for Microsoft Hyper-V ............................................ 855Requirements for using the Agent for Microsoft Hyper-V ..................... 857About installing the Agent for Microsoft Hyper-V ................................ 859Using the Agent for Hyper-V with Windows Server 2012/2012 R2 ......... 860Disk space optimization with the Agent for Hyper-V ........................... 863Adding a Hyper-V host to the list of servers on the Backup and Restore

tab ..................................................................................... 864Viewing details about Hyper-V resources ......................................... 865Installing the Agent for Windows on Hyper-V virtual machines .............. 866Push-installing the Agent for Windows to Hyper-V virtual

machines ............................................................................ 867Backing up Microsoft Hyper-V virtual machines ................................. 868

Setting default backup options for Hyper-V ................................. 873How Backup Exec automatically protects new virtual machines

during a backup job ......................................................... 875Using Granular Recovery Technology (GRT) with the Agent for

Hyper-V ........................................................................ 876About backing up and restoring highly available Hyper-V virtual

machines ...................................................................... 878How delayed cataloging works with Hyper-V virtual machine

backups ........................................................................ 878Restoring Microsoft Hyper-V virtual machines ................................... 880

23Contents

Appendix E Symantec Backup Exec Agent for Microsoft SQLServer ............................................................................. 885

About the Agent for Microsoft SQL Server ........................................ 885Requirements for using the SQL Agent ........................................... 887About installing the SQL Agent ...................................................... 888Backup strategies for SQL ............................................................ 888Adding SQL Servers to the list of servers on the Backup and Restore

tab ..................................................................................... 890Configuring Backup Exec to run a consistency check before every SQL

backup ............................................................................... 890Using snapshot technology with the SQL Agent ................................ 891Using database snapshots for SQL Server ....................................... 892Backing up SQL databases and transaction logs ............................... 894

Setting default backup options for SQL Server ............................ 906Restoring SQL databases and transaction logs ................................. 916

Restoring the SQL master database ......................................... 918Restarting SQL using database copies ...................................... 919

Disaster recovery of a SQL Server ................................................. 921Manual recovery of a SQL Server ............................................ 923

Appendix F Symantec Backup Exec Agent for MicrosoftExchange Server .......................................................... 924

About the Backup Exec Exchange Agent ......................................... 925Requirements for using the Exchange Agent .................................... 926Granting permissions on the Exchange Server to enable database

backups and restores, and Granular Recovery Technologyoperations ........................................................................... 930

About installing the Exchange Agent ............................................... 934Adding Exchange Servers and database availability groups to the list

of servers on the Backup and Restore tab .................................. 935Managing preferred server configurations for Microsoft Exchange

Database Availability Groups .................................................. 935Recommended configurations for Exchange .................................... 938Requirements for accessing Exchange mailboxes ............................ 939Backup strategies for Exchange ..................................................... 940How Granular Recovery Technology works with the Exchange

Information Store ................................................................. 942Snapshot and offhost backups with the Exchange Agent ..................... 944Backing up Exchange data ........................................................... 946

Setting default backup options for Exchange Server ..................... 952Restoring Exchange data ............................................................. 957

24Contents

Disaster recovery of an Exchange Server ........................................ 963

Appendix G Symantec Backup Exec Agent for MicrosoftSharePoint .................................................................... 965

About the Agent for Microsoft SharePoint ........................................ 966About installing the Agent for Microsoft SharePoint ............................ 966Requirements for the Agent for Microsoft SharePoint ......................... 966Using the Agent for Microsoft SharePoint with SharePoint Server

2010/2013 and SharePoint Foundation 2010/2013 ...................... 967Using the Agent for Microsoft SharePoint with SharePoint Server 2007

and Windows SharePoint Services 3.0 ...................................... 968Adding a Microsoft SharePoint server farm to the list of servers on the

Backup and Restore tab ......................................................... 969Backing up Microsoft SharePoint data ............................................. 969

Setting default backup options for SharePoint ............................. 973Restoring Microsoft SharePoint data ............................................... 976Disabling or enabling communication between a Microsoft SharePoint

web server and Backup Exec .................................................. 978Viewing or changing SharePoint farm properties ............................... 979Disaster recovery of Microsoft SharePoint 2010/2013 data .................. 980Disaster recovery of Microsoft SharePoint 2007 data ......................... 984

Appendix H Symantec Backup Exec Agent for Oracle onWindows or Linux Servers ......................................... 987

About the Backup Exec Oracle Agent ............................................. 987About installing the Oracle Agent ................................................... 988Configuring the Oracle Agent on Windows computers and Linux

servers ............................................................................... 989Configuring an Oracle instance on Windows computers ................ 990Viewing an Oracle instance on Windows computers ..................... 994Editing an Oracle instance on Windows computers ...................... 995Deleting an Oracle instance on Windows computers .................... 996Enabling database access for Oracle operations on Windows

computers ..................................................................... 996Configuring an Oracle instance on Linux servers ......................... 999Viewing an Oracle instance on Linux servers ............................ 1001Editing an Oracle instance on Linux servers ............................. 1002Deleting an Oracle instance on Linux servers ............................ 1002Enabling database access for Oracle operations on Linux

servers ....................................................................... 1003About authentication credentials on the Backup Exec server .............. 1004

25Contents

Setting authentication credentials on the Backup Exec server forOracle operations ......................................................... 1005

Deleting an Oracle server from the Backup Exec servers list ofauthentication credentials ............................................... 1006

About Oracle instance information changes .................................... 1007About backing up Oracle databases .............................................. 1007

About backing up Oracle RAC databases ................................. 1009About performing a DBA-initiated backup job for Oracle .............. 1010Oracle backup options ......................................................... 1011

About restoring Oracle resources ................................................. 1012About DBA-initiated restore for Oracle ..................................... 1015Oracle restore options ......................................................... 1016About redirecting a restore of Oracle data ................................ 1016Oracle advanced restore options ........................................... 1017Performing a redirect restore of an Oracle 12c database using

Backup Exec ............................................................... 1018Requirements for recovering the complete Oracle instance and

database using the original Oracle server ........................... 1022Recovering the complete Oracle instance and database using the

original Oracle server ..................................................... 1022Requirements for recovering the complete Oracle instance or

database to a computer other than the original Oracleserver ......................................................................... 1023

Recovering the complete Oracle instance or database to acomputer other than the original Oracle server .................... 1024

Best practices for Backup Exec 15 Agent for Oracle on Windows orLinux Servers ..................................................................... 1025

Appendix I Symantec Backup Exec Agent for EnterpriseVault ............................................................................. 1028

About the Agent for Enterprise Vault ............................................. 1028Requirements for the Enterprise Vault Agent ................................... 1032About installing the Enterprise Vault Agent ..................................... 1033About backup methods for Enterprise Vault backup jobs ................... 1033

Enterprise Vault backup options ............................................. 1036About backing up Enterprise Vault components ............................... 1037About consistency checks for Enterprise Vault databases and

Compliance and Discovery Accelerator databases ..................... 1040Restoring Enterprise Vault .......................................................... 1040

Enterprise Vault restore options ............................................. 1042About restoring individual files and folders with the Enterprise

Vault Agent .................................................................. 1045

26Contents

About automatic redirection of Enterprise Vault components underan Enterprise Vault server ............................................... 1045

Redirecting a restore for an Enterprise Vault component ............. 1046Configuring Enterprise Vault to use the name of the new SQL Server

that holds the Directory database ........................................... 1048Best practices for the Enterprise Vault Agent .................................. 1050About the Backup Exec Migrator for Enterprise Vault ........................ 1050

Backup Exec Migrator for Enterprise Vault requirements ............. 1051How the Backup Exec Migrator works ..................................... 1051About using staged migrations with Backup Exec and the Backup

Exec Migrator ............................................................... 1055About Backup Exec Migrator events ........................................ 1056About Backup Exec Migrator logs ........................................... 1056About deleting files migrated by Backup Exec Migrator ............... 1057Configuring the Backup Exec Migrator ..................................... 1058About viewing migrated Enterprise Vault data ........................... 1066About retrieving migrated Enterprise Vault data ......................... 1067About the Partition Recovery Utility ......................................... 1068

Enterprise Vault logon account ..................................................... 1071Enterprise Vault options .............................................................. 1072

Appendix J Symantec Backup Exec Agent for LotusDomino ......................................................................... 1073

About the Agent for Lotus Domino Server ...................................... 1074Lotus Domino Agent requirements ................................................ 1074About installing the Lotus Domino Agent on the Backup Exec

server ............................................................................... 1076About the Lotus Domino Agent and the Domino Attachment and Object

Service (DAOS) .................................................................. 1076Best practices for restoring the missing .nlo files ........................ 1077

Viewing Lotus Domino databases ................................................ 1078About backing up Lotus Domino databases .................................... 1078

About selecting backup options for Lotus Domino databases ....... 1080Lotus Domino Agent backup options ....................................... 1080About automatic exclusion of Lotus Domino files during

volume-level backups .................................................... 1081About supported Lotus Domino database configurations ............. 1081About Lotus Domino transaction logs ...................................... 1082

About restoring Lotus Domino databases ....................................... 1083Restoring Lotus Domino databases ........................................ 1084Lotus Domino Agent restore options ....................................... 1086About redirecting restore jobs for Lotus Domino databases .......... 1088

27Contents

About redirecting the restore of DAOS NLO files ........................ 1089How to prepare for disaster recovery on a Lotus Domino server .......... 1089Recovering a Lotus Domino server from a disaster .......................... 1089About disaster recovery of a Lotus Domino server using archive

logging ............................................................................. 1091Disabling the monitor change journal ............................................ 1091Recovering the Lotus Domino server, databases, and transaction logs

when archive logging is enabled ............................................ 1092Re-enabling the monitor change journal ......................................... 1093Recovering a Lotus Domino server that uses circular logging ............. 1094

Appendix K Symantec Backup Exec Agent for Microsoft ActiveDirectory ...................................................................... 1096

About the Agent for Microsoft Active Directory ................................. 1096Requirements for the Agent for Microsoft Active Directory ................. 1097About backing up Active Directory and ADAM/AD LDS ..................... 1098

Editing options for Active Directory and ADAM/AD LDS backupjobs ............................................................................ 1099

Microsoft Active Directory backup job options ........................... 1101About restoring individual Active Directory and ADAM/AD LDS

objects .............................................................................. 1102

Appendix L Symantec Backup Exec Central Admin ServerOption ........................................................................... 1105

About the Central Admin Server Option ......................................... 1106Requirements for installing CASO ................................................ 1108How to choose the location for CASO storage and media data .......... 1109About installing the Central Admin Server Option ............................. 1111

Push-installing a managed Backup Exec server from the centraladministration server ..................................................... 1112

Managed Backup Exec Server Configuration options .................. 1118Installing a managed Backup Exec server across a firewall ......... 1119

Upgrading an existing CASO installation ........................................ 1122Changing a Backup Exec server to a central administration

server ............................................................................... 1124Changing a Backup Exec server to a managed Backup Exec

server ............................................................................... 1125Deleting a managed Backup Exec server from a CASO

environment ....................................................................... 1128Renaming a central administration server ....................................... 1130Renaming a managed Backup Exec server .................................... 1130

28Contents

How to reduce network traffic in CASO .......................................... 1132CASO distributed, centralized, and replicated catalog locations .......... 1132Changing the settings for a managed Backup Exec server ................. 1134What happens when CASO communication thresholds are

reached ............................................................................ 1145Enabling or disabling communications between the managed

Backup Exec server and the central administrationserver ......................................................................... 1146

Alerts and notifications in CASO ................................................... 1146Enabling managed Backup Exec servers to use any available network

interface card .................................................................... 1147About job delegation in CASO ..................................................... 1148

About copying jobs instead of delegating jobs in CASO ............... 1148About adding storage devices in a CASO environment ..................... 1149How data lifecycle management (DLM) works in a CASO

environment ....................................................................... 1149Obtaining media audit information for a managed Backup Exec

server ............................................................................... 1150How to use Backup Exec server pools in CASO ............................. 1150

Selecting a Backup Exec server pool for backups ...................... 1151Creating a Backup Exec server pool ....................................... 1152Adding managed Backup Exec servers to a Backup Exec server

pool ........................................................................... 1152Deleting a Backup Exec server pool ........................................ 1153Removing a managed Backup Exec server from a Backup Exec

server pool .................................................................. 1153How centralized restore works in CASO ......................................... 1154

How CASO restores data that resides on multiple storagedevices ....................................................................... 1155

About recovering failed jobs in CASO ............................................ 1156Pausing or resuming a managed Backup Exec server ...................... 1158Stopping or starting Backup Exec services for a managed Backup

Exec server ....................................................................... 1158Viewing managed Backup Exec server properties ............................ 1159Viewing the settings for a central administration server ..................... 1162Disaster recovery in CASO ......................................................... 1164Troubleshooting CASO .............................................................. 1165Running the Backup Exec Utility for CASO operations ...................... 1167Uninstalling Backup Exec from the central administration server ........ 1167Uninstalling Backup Exec from a managed Backup Exec server ......... 1168

29Contents

Appendix M Symantec Backup Exec Advanced Disk-basedBackup Option ............................................................ 1169

About the Advanced Disk-based Backup Option .............................. 1169How to use synthetic backups in place of recurring full backups .......... 1170Configuring off-host backup options for a backup job ........................ 1171Setting default backup options for the Advanced Disk-based Backup

Option .............................................................................. 1173About true image restore for synthetic backups ............................... 1175How to use off-host backup to process remote computer backups on

the Backup Exec server ........................................................ 1177Troubleshooting off-host backups ................................................. 1180

Appendix N Symantec Backup Exec NDMP Option ......................... 1184Features of the NDMP Option ...................................................... 1184Requirements for using the NDMP Option ...................................... 1185About installing the NDMP Option ................................................. 1186Adding NDMP servers to Backup Exec .......................................... 1186Sharing the tape drives on NDMP servers between multiple Backup

Exec servers ...................................................................... 1188NDMP backup options for NDMP servers ....................................... 1188NDMP server backup selections .................................................. 1190How to use patterns to exclude files and directories from an NDMP

server backup .................................................................... 1191Supported configurations for duplicating data from NDMP

servers ............................................................................. 1193About restoring and redirecting restore data for NDMP servers ........... 1193

NDMP server restore options ................................................. 1194Setting the default backup options for the NDMP Option ................... 1197Viewing the properties of an NDMP server ..................................... 1198

NDMP server properties ....................................................... 1198Viewing storage properties for an NDMP server .............................. 1199

Storage properties for an NDMP server ................................... 1199

Appendix O Symantec Backup Exec Agent for Linux ...................... 1201About the Agent for Linux ........................................................... 1202About open files and the Agent for Linux ........................................ 1202Requirements for the Agent for Linux ............................................ 1202About installing the Agent for Linux ............................................... 1203

Installing the Agent for Linux ................................................. 1204About the Backup Exec operators (beoper) group for the Agent

for Linux ...................................................................... 1206

30Contents

About establishing trust for a remote Linux computer in the BackupExec list of servers ............................................................. 1207Establishing trust and adding a remote Linux computer to the

Backup Exec list of servers ............................................. 1208Adding additional Backup Exec servers to which the Agent for Linux

can publish information ........................................................ 1208About configuring the Agent for Linux ............................................ 1209Excluding files and directories from all backup jobs for Linux

computers ......................................................................... 1210Editing configuration options for Linux computers ............................ 1210

Configuration options for Linux computers ................................ 1211About backing up a Linux computer by using the Agent for Linux ........ 1218

Linux backup options ........................................................... 1219About backing up and restoring Novell Open Enterprise Server

(OES) components ....................................................... 1220About restoring data to Linux computers ........................................ 1222

About restoring Novell OES components ................................. 1222Restore job options for Linux computers .................................. 1222

Editing the default backup job options for Linux computers ................ 1223Default backup job options for Linux computers ......................... 1224

Uninstalling the Agent for Linux .................................................... 1225Manually uninstalling the Agent for Linux ................................. 1226Run-time scripts to remove when manually uninstalling the Agent

for Linux ...................................................................... 1227Starting the Agent for Linux daemon ............................................. 1228Stopping the Agent for Linux daemon ............................................ 1229Troubleshooting the Agent for Linux .............................................. 1229

Appendix P Symantec Backup Exec Agent for Mac ........................ 1235About the Agent for Mac ............................................................. 1236Requirements for the Agent for Mac .............................................. 1236About the Backup Exec admin group on Macintosh systems .............. 1236

Creating the Backup Exec admin group manually on Macintoshsystems ...................................................................... 1237

About installing the Agent for Mac ................................................ 1238Installing the Agent for Mac ................................................... 1238

Uninstalling the Agent for Mac ..................................................... 1241Manually uninstalling the Agent for Mac ................................... 1242

About configuring the Agent for Mac ............................................. 1243Editing configuration options for Macintosh computers ................ 1244Configuration options for Macintosh computers ......................... 1244

Starting the Agent for Mac .......................................................... 1249

31Contents

Stopping the Agent for Mac ........................................................ 1250About establishing trust for a remote Macintosh system in the Servers

list .................................................................................... 1250Establishing trust and adding a remote Macintosh computer to

the Backup Exec Servers list ........................................... 1250Adding additional Backup Exec servers to which the Agent for Mac

can publish information ........................................................ 1251About backing up data by using the Agent for Mac ........................... 1252

Editing the default backup options for Macintosh systems ............ 1252About excluding files and directories from backup jobs for

Macintosh computers ..................................................... 1254About restoring Macintosh systems ............................................... 1255

Macin