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White Paper Research © 2008 The Alchemy Solutions Group. All Rights Reserved

www.alchemygroupinc.com

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Symantec Backup Exec and Backup Exec System Recovery

The Business Value of Streamlining and Automating Data and System Protection for Small and Mid-sized Organizations

White Paper

May 2008

© 2008 Alchemy Solutions Group Inc.

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Executive Summary 3Business Need 3Solution 3Benefits 4Business Drivers 4ReduceFinancialandOperationalRisks 4ReduceAdministrationCosts 4Increase End-user Productivity 5Technology Challenges 5Streamline Data Protection Processes 5Modernize Data Center Server Imaging and Restoration 5Incorporate Disk-based Protection 6

Figure 1: Everyday Data and System Protection Challenges 6

The Solution 7Symantec Backup Exec 7Symantec Backup Exec System Recovery 8

Figure 2: Tools for Comprehensive System and Data Protection 9

Business Value of Symantec Backup Exec and Backup Exec System Recovery 10Data Backup Labor Savings 10

Table 1: IT Data Backup and Related Labor Savings with Backup Exec 11

Data Restoration Labor Savings 11Table 2: IT Data Restoration Labor Savings with Backup Exec 12

Server Re-imaging Labor Savings 12Table 3: IT Server Re-imaging Labor Savings with Backup Exec System Recovery 13

Server Crash Labor Savings 13Table 4: IT and End-user Server Crash Labor SavingswithBackupExecSystemRecovery 14

DisasterRecoveryLaborSavings 14Table 5: IT and End-user Disaster Recovery Labor Savings with Backup Exec System Recovery 15

Conclusion 16Notes 16

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Executive Summary

Business NeedToday’s information-intensive businesses are generating an explosion of data that resides on increasingly diverse storage environments and growing Microsoft Windows-based networks. Malicious code, hackers, human error, and natural disasters are among the growing realm of threats tobusinessefficiencyandcontinuity.Atthesametime,thedemandforhighersystemavailabilityisdramatically shrinking backup windows.

These trends are placing greater pressure on information technology (IT) organizations to improve backupefficienciesanddeliveron-demandMicrosoftWindowsdataandsystemrecovery.Inorderto ensure the quick and precise recovery of data, applications, and systems from loss or disaster, IT personnel need the means to simplify and automate their backup and restoration processes.

Solution Symantec offers two solutions for small and mid-sized organizations that address the Microsoft Windows backup-and-recovery challenges IT organizations face today: Symantec Backup Exec and Symantec Backup Exec System Recovery.

Symantec Backup Exec offers comprehensive data protection and enables recovery of critical application and database server data in seconds. It allows companies to:

Centralize backup administration, including control over backup schedules and retention periods

Enable rapid, granular recovery, with restoration of individual Microsoft Exchange emails and mailboxes, Microsoft SharePoint documents, or Microsoft Active Directory user attributes from a standard backup

Provide added security through data encryption over the network and off to disk or tape storage

Eliminate backup windows by protecting data continuously as it changes

Support heterogeneous server protection including Linux, UNIX, NetWare, and Mac environments

For system protection, Symantec Backup Exec System Recovery enables complete Microsoft Windows system recovery, including the operating system, applications, system settings, configurations,andfiles—allwithinminutes.Thissolutionprovidestheabilityto:

Permituserstodefine,schedule,andrunbackupsoftheirservers,desktops,orlaptops

Create recovery points (backups) that can be used to recover an entire system or individualdrives,files,andfolders

Support rapid system recovery to dissimilar or virtual environments

Manage recovery point storage or backup destinations, including onsite and offsite locations

Monitor the backup status of a computer to ensure the system is backed up on a regular basis

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BenefitsIndependently, Symantec Backup Exec and Symantec Backup Exec System Recovery provide targetedandtangibleoperationalbenefits.Together,theyofferacomprehensiveapproachtodataand system protection.

TheareasofquantifiedbusinessvaluegeneratedbySymantecBackupExecinclude:

ITlaborsavingsfromefficienciesgainedwithdisk-baseddatabackupsandtroubleshooting

IT labor savings due to data restoration process and success rate improvements

IT labor savings for data protection resources due to reduced management requirements

TheareasofquantifiedbusinessvaluegeneratedbySymantecBackupExecSystemRecoveryinclude:

IT labor savings and end-user productivity improvements from improved system crash recovery

IT labor savings and end-user productivity improvements due to improved disaster recovery capabilities

IT labor savings through reduction in the time spent on server re-imaging or hardware migrations

Business Drivers

Data and system protection is a critical need in business today. Regardless of industry or company size, the business drivers are universal.

Reduce Financial and Operational RisksSystem recovery is an issue for organizations of all sizes, whether it is for disaster recovery purposes brought on by unforeseen events or for everyday occurrences that cause a system loss. Systems need to be backed up accurately and automatically and restores completed successfully to mitigate the risk of losses. Every hour of IT system downtime can potentially cost companies tens of thousands of dollars in IT and end-user productivity losses.

Reduce Administration CostsIT organizations are looking to lower costs by consolidating, centralizing, and automating their backup and recovery processes. With the average business seeing data volumes and storage requirements increase exponentially, tape-based backups are no longer practical. In addition, using backup tapes as the primary data protection method introduces time, cost, and risk to data recovery reliability. Backing up to tape requires planning and preparation time, keeping adequate stocks of tape media on hand, and maintaining onsite and offsite tape storage facilities. And retrieving tapes for recovery purposes lengthens the downtime and halts productivity.

Several strategies are available to reduce backup-and-recovery costs. First, migrating from tape-based backups to disk-based backups allows IT organizations to protect more data in less time,

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and disk-based continuous protection capabilities eliminate the backup window and improve IT data recovery productivity. Second, restoring to virtual servers speeds recovery time and avoids the cost of physical servers to manage physical restores. Third, centralizing backup operations to a single data center reduces costs associated with server and storage hardware, software licensing, andITadministrationatremoteoffices.Finally,givingenduserstheabilitytoperformtheirownfilerestorations, rather than sending requests to IT, improves IT staff productivity.

Increase End-user ProductivityPlannedandunplanneddowntimecausedbyinefficientbackup,recovery,orrestorationprocessescannolongerbetolerated—particularlyforcompaniesthatoperate24×7×365.Eliminatingbackupwindows by employing a continuous data protection approach increases availability, improves user productivity, and increases business continuity. Expediting server crash and disaster recovery and utilizing virtual servers as a temporary measure while IT replaces failed physical servers improve end-user productivity. And higher backup-and-recovery success rates increase employee utilization while ensuring data integrity.

Technology Challenges

In addition to business drivers, small and mid-sized organizations have common technology challenges that they need to overcome.

Streamline Data Protection ProcessesTraditional data protection approaches are often complex, time consuming, and costly. For example, for most mid-sized businesses with Microsoft Windows-based environments and multiple locations, data backups take place at each individual site with separate servers, tape systems, and dedicated IT staff. Following normal business hours, IT personnel at each location conduct individual backups from local servers to backup tapes, which are then transferred to a primary storage location. If one of the individual locations experiences a system failure and thus data loss, the backup tapes are manually returned and the data restored to the local servers.

Restoreprocessesarelikewisetimeconsumingandincursignificantstaffingcost.Ininstanceswhereanenduserneedstorestorealostfile,therestorationprocessissimilarlycomplexandresource-intensive, as IT administrators must locate the tape on which the data is contained, retrieve itfromtheoff-sitelocation,mountit,allocatethefile,andrestoreittotheenduser.

Modernize Data Center Server Imaging and RestorationITorganizationsbenefitfromtheabilitytore-imagedatacenterserversinrealtimefromacentralizedlocation based on the state of the server immediately before a failure. Backing up databases, informationstores,filesystems,andoperatingsystemsfromtheiroperationalor”working”stateallowsfullrestorationstobecompletedwithoutadditionalreconfiguration.Withvirtualizedserverenvironments,virtual servers, and the right system protection solution, administrators can use the virtual server as a liveproductionenvironmentoruseittoperformpreflighttestingofpatches,applicationinstallations,configurationchanges,ordriverupdatesbeforeapplyingchangestoproductionsystems.

Recovering to dissimilar hardware and to new virtual environments is essential to effective system protection. The ability to virtually store and restore server images allows companies to potentially reduce the total numbers of servers in their IT environment. With the average cost of servers ranging from $15,000 to $30,000 for the hardware, software, and maintenance, this capability can generate substantial savings.

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Incorporate Disk-based ProtectionWith true continuous disk-based data protection, data is protected immediately and continuously, withminimalimpacttoongoingbusinessactivity.Underthisapproach,onlychangedor“differential”informationinafileisbackedup,ratherthantheentirefile.ThiseliminatesthebackupwindowrequirementinmanyITshopsandmayeliminatethebackupwindowaltogether.Itisasimplifiedapproach that streamlines IT management while increasing cost savings.

Disk-basedbackupswriteinformationtoaharddrive,storingthedataasasinglefile.Diskstoragecansupportbackupsformultiplefileserverssimultaneously.Itensuresthatdataisalwaysprotectedand readily accessible in native formats without requiring physical manipulation of data retrieval, allowingenduserstosecurelyretrievetheirfileswithoutdoinganyharmtothefile,server,orbackupconfiguration—savingtimeforbothendusersandITorganizations.Inmoreadvancedsoftware,disk-based backup supports the ability to run up to 16 simultaneous backup jobs to the same disk. Such software provides features such as automatic detection of buffered reads, which increases performance through faster backups.

• Complete Microsoft Windows Data Protection– Optimized Backup and Recovery for

Microsoft Windows Servers – Scalable, Cross-Platform Protection

• Secure, Back Up, and Archive Critical Data– Integration with Symantec Products– Reliable Data and System Recovery

in Minutes

• Restore Granular Data in Seconds– Enhanced Granular Recovery Capabilities– Unmatched Recovery of Various

Microsoft Applications

• Recover Critical Customer Information

• Recover Essential Applications

• Preserve Financial Records

• Meet Service Level Agreements

• Meet Recovery Point Objectives

Figure 1: Everyday Data and System Protection Challenges

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The Solution

Symantec Backup ExecSymantec Backup Exec allows small and mid-sized organizations to protect data continuously and recover individual emails and documents in seconds. Three versions of Backup Exec are available to accommodate these organizations on various platforms: Backup Exec for Windows Servers, Backup Exec for Small Business Servers, and Backup Exec for NetWare Servers. The following describes key features of the latest releases:

1. Symantec Backup Exec for Windows Servers Deliversefficient,disk-to-disk-to-tapebackup-and-recoveryforMicrosoftWindows-centric environmentsProvidescertifiedsupportforMicrosoftWindowsServer2008,2003,or2000Offersout-of-the-boxdataprotectionforopenfilesandsystemrecoveryProvidescontinuousdataprotectionforfileservers,workstations,andMicrosoftExchange and Microsoft SQL ServerAllows restoration to any point in time, helping organizations meet strict recovery point objectivesRestores granular data in seconds from a single pass backup, saving IT administrators from having to run mailbox backups to recover individual messagesAllows documents, user attributes, and properties to be restored quickly and easily with granular recovery technology Optimizes both tape and disk storage environments Offers cross-platform protection for heterogeneous servers, including UNIX, Linux, MAC, and NetWare Centralizes backup-and-recovery management across multiple media servers, workstations,remoteoffices,andstorageenvironments

2. Symantec Backup Exec for Small Business Servers Provides continuous disk-based data protection and automated disaster recovery for Microsoft Windows Small Business ServerOptimizes both tape and disk storage environments Supportsfastandefficientbackupsandgranularrestores,allowingadministratorsto restore individual Microsoft Exchange email messages, Microsoft SharePoint documents, and Microsoft Active Directory user preferences in seconds Offers continuous data protection for desktops and laptops Allowsuserstoeasilyrestoretheirownfiles,savingITadministrationresourcesSupports all Backup Exec Agents and Options for Microsoft Windows applications and mixed server environments, including UNIX, Linux, Mac, and Netware Includes Standard and Premium Editions that align with Microsoft Exchange Server Standard and Premium Editions

3. Symantec Backup Exec for NetWare Servers Delivers continuous protection for Microsoft Windows, Linux, and UNIX servers and workstation data ProvidesacertifiedsolutionforprotectingNovellNetWare,includingfullintegrationwith Novell applications Offers complete disk-to-disk-to-tape protectionScales for growing businesses

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Enables rapid, reliable server and workstation backup and recovery to disk or tape media Supports remote agents for NetWare, Microsoft Windows Server, Macintosh, UNIX, and Linux servers, offering cross-platform data protection

Symantec Backup Exec System RecoverySymantec Backup Exec System Recovery is a scalable, disk-based system recovery solution for Microsoft Windows-based servers, desktops, and laptops. It is geared toward small and mid-sized organizations that need quick recovery in the event of a failure or loss. Its versions include Backup Exec System Recovery Server Edition, Backup Exec System Recovery Windows Small Business Server Edition, and Backup Exec System Recovery Desktop Edition. The following describes key features of the latest releases:

1. Symantec Backup Exec System Recovery Server Edition Restores complete Microsoft Windows servers in minutes to the same hardware, dissimilar hardware, or virtual environments, even from a bare metal state, supporting strict recovery time objectives SupportsrestorationtodissimilarhardwareandvirtualconversiontoVMDKorVHDfilesEliminates backup windows by capturing hot snapshots of the entire Microsoft Windows environment,includingtheoperatingsystem,applications,files,systemsettings,andconfigurations—allwithoutimpactinguserproductivityorapplicationusageAllows backup copies to be stored offsite to an FTP location or secondary disk drive to improve disaster recovery capabilities Enables granular recovery of Microsoft Exchange environments, Microsoft SharePoint,andfilesandfoldersfromasingle,multi-tabinterface(viatheGranularRestore Option, an add-on purchase) Supports centralized management of backup-and-restore tasks for multiple servers across an organization (via Backup Exec System Recovery Manager, an add-on purchase)

2. Symantec Backup Exec System Recovery Windows Small Business Server Edition Supports the same key functional capabilities and integration points of Backup Exec System Recovery Server Edition (described previously), though it supports Microsoft Small Business Servers only, and the Granular Restore Option comes bundled with this Edition.

3. Symantec Backup Exec System Recovery Desktop Edition Supports the same key functional capabilities and integration points of Backup Exec System Recovery Server Edition, although it includes these additional features:

Enables complete recovery of Microsoft Windows-based desktops or laptops in minutes to the same hardware, dissimilar hardware, or virtual environments, even from a bare metal state Enables real-time, while-you-work recovery points (backups) of the entire system to be created and saved to any disk storage device, helping to eliminate the backup window and any impact to user productivity Allows offsite backup copies to be sent to an FTP location or secondary disk drive Supportsfileandfoldersearchandretrievalinseconds

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Allows centralized management of backup-and-recovery tasks for desktops and laptops across an entire organization (leveraging Backup Exec System Recovery Manager, an add-on purchase)

Data and System Protection—Complementary Solutions

Figure 2: Tools for Comprehensive System and Data Protection

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Business Value of Symantec Backup Exec and Backup Exec System Recovery

Research by The Alchemy Solutions Group pinpoints a number of different areas of business value created by Symantec Backup Exec and Symantec Backup Exec System Recovery. Labor cost savings, productivity improvements, and risk reduction translate into reduced total cost of ownership (TCO).

Data Backup Labor SavingsDecreasingtheriskofdatalossbeginswithincreasingbackupsuccessrates.AkeybenefitofSymantec Backup Exec is that data can be backed up to disk rather than tape. Disk backups arefasterandmoreefficientthantapebackups,haveahighersuccessrate,andareeasiertotroubleshoot because the data is readily available.

TelAlaska, Inc. uses Symantec Backup Exec to drive disk-to-disk-to-tape backups, and the company is achieving a 98 percent backup success rate. By upgrading to the latest version of Backup Exec, thenewintuitiveinterfacehelpedreducebackupadministrationtimeby40percent,from10hoursper week to six hours per week. Online community forums also make resolving issues easier. In addition, the fast-growing company was able to avoid approximately $15,000 in additional hardware and licensing costs by scaling with Backup Exec rather than migrating to other enterprise backup solutions.1

With Backup Exec, Orion Registrar, Inc. switched from disk-to-tape backups to disk-to-disk-to-tape backups, achieving a 33 percent reduction in backup time for full and incremental backups because of a faster transfer rate and a backup success rate of virtually 100 percent. In addition, Backup Exec eliminated the need to run a second-pass mailbox backup because of its granular data recovery capability, which allows individual emails, folders, and mailboxes to be easily recovered when needed.Intotal,backupadministrationwasstreamlinedtofiveminutesaday,andtheadministratoris alerted to exception reports and backup status via cell phone.2

With its previous CommVault backup solution, backup failures at Bar-S Foods Company occurred about six times a year, and the company experienced individual productivity losses of six to 12 days per year as employees had to re-key missing data. Depending on the particular day, that mightrepresent14to30percentoftheemployee’sproductivity.WiththedeploymentofSymantecBackup Exec, the incidence of faulty backups dropped to zero. Further, backups are quicker and the user interface is simpler to manage. The Backup Exec Desktop and Laptop Option also adds an additional layer of protection that was not provided by the previous solution by automatically backing up local workstation and desktop data off to disk storage.3

The following table illustrates how streamlining data backup and troubleshooting generates IT labor cost savings. In this model, the average time to back up data was cut in half to 12 hours, and the average time to troubleshoot backup issues declined from 6 hours to 0.5 hour. This savings is due mainly to the fact that Backup Exec is able to eliminate running a redundant Microsoft Exchange mailbox backup, which adds additional management time and storage resources. Assuming a 2008 IT FTE net mean salary of $68,9654, cost avoidance for backup and troubleshooting for one year is estimated to be approximately $357,000.



Data Backup and Troubleshooting Data Points Savings

Average time to perform data backup pre-deployment �� hours

Average time to perform data backup post-deployment 1� hours

Data backup frequency �� days

Annual time savings per backup �,��0 hours

Time savings per backup % �0%

IT FTE net mean salary rate per hour $��.1�

Number of IT FTEs performing backups �

IT FTE Data Backup Labor Savings $290,452

Average time to troubleshoot data backup issues pre-deployment � hours

Average time to troubleshoot data backup issues post-deployment 0.� hours

Troubleshooting frequency �� days

Annual time savings for troubleshooting 1�� hours

Troubleshooting time savings % ��%


Number of IT FTEs performing troubleshooting 1

IT FTE Troubleshooting Labor Savings $66,562

Total Labor Savings $357,0�4

Table 1: IT Data Backup and Related Labor Savings with Backup Exec

Data Restoration Labor SavingsTheabilitytofind,retrieve,andaccuratelyrestorefilesfrombackupjobsisascriticalastheaccuracyof the backup itself. A disk-to-disk-to-tape backup strategy allows fast and accurate recovery from disk combined with the added protection of sending tapes offsite for disaster recovery purposes.

Orion Registrar, Inc., Bar-S Foods Company, and TelAlaska, Inc. are all experiencing a 100 percent recovery success rate with Symantec Backup Exec. Because Orion Registrar, Inc. is now using disk-based backups, the 6 to 12 recoveries performed per month are completed much faster than before. Further, turning on the disk-based continuous data protection feature allows complete recovery as needed in minutes.2 Previously at Bar-S Foods Company, an estimated 50 percent ofrestoresdidnotworkortheactualbackupjobfailedduringdailybackupjobs—andworse,theIT team didn’t realize the backup job had failed until it was time for recovery. End users now have confidencethattheirdataissecure.Therestoresarealsofaster,anditiseasiertorestoreneededdata from a particular point in time.3 At TelAlaska, Inc., approximately two recoveries are performed per week, and they can be completed in minutes from disk, whereas a recovery from tape used to take much longer.1

The following table illustrates an approach to estimating the data restoration productivity savings an IT department can realize. In this model, the average time to restore data was reduced from 12 hours to 2 hours with Backup Exec. It is an example of how utilizing disk-based backup technology and Backup Exec’s granular recovery technology improves data recovery times and helps

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organizations meet strict recovery time objectives. Assuming a 2008 IT FTE net mean salary of $68,9654, cost avoidance for data restorations for one year would be approximately $17,000. Over a three-year period, the savings equate to approximately $51,700.

Data Recovery Data Points Savings

Average time to restore from tape pre-deployment 1� hours

Average time to restore from disk post-deployment � hours

Data restore frequency per week 1

Time savings per restore 10 hours

Annual time savings for restores ��0 hours

Time savings per restore % ��%


Number of IT FTEs performing restores 1

IT FTE Data Restore Labor Savings $�7,24�

Table 2: IT Data Restoration Labor Savings with Backup Exec

Server Re-imaging Labor SavingsTo facilitate IT change management, images of data center servers captured by Symantec Backup Exec System Recovery Server Edition and images of desktops and laptops captured by the Desktop Edition enablerapidrestorationtothemostrecentoperationalor“working”stateshouldaproblemoccur.

At Fulton County, Georgia, approximately 30 percent of the 280 servers hosting business-critical applications needed to be re-imaged annually. Almost two-thirds of the servers are in the main data center and the remainder are scattered across the county in outlying departments, making manualserverrebuildsinefficientandcostly.Tore-imageitsdatacenterserversinrealtimefromacentralized location, the IT team installed Backup Exec System Recovery. Databases, information stores,filesystems,andoperatingsystemsarenowrestoredfromtheiroperationalstate,andITcanquickly re-image servers based on the state of a server immediately before the failure. Because the time to re-image a data center server was reduced from an average of six hours to 30 minutes, the county realized an estimated $37,000 in IT labor savings over 2.75 years.5

Screen Actors Guild—Producers Pension and Health Plans was spending six hours on average managing the diagnosis, recovery, and re-imaging of servers. With Backup Exec System Recovery, automating the previously manual recovery tasks allowed the organization to save an estimated $36,000 in IT labor costs over a three-year period. IT administrators can capture the exact working state of all data center servers and distributed desktops and laptops without disrupting user productivity orapplicationusage.Thecapturedimagesreflecttheentirecomputingenvironmentinasinglefile,includingallsystemfiles,applications,configurations,andoperatingsystems.Inparticular,withtheembedded Symantec pcAnywhere host technology, IT can complete system restores and backups remotely. The IT staff can also designate recovery points to manage network bandwidth and ensure that backup tasks only capture changes in information, which consequently reduces storage consumption.6

Taking a desktop or laptop image at Business Office Systems required physically visiting each machine and staying after work so as not to interrupt the end users. If a generic image was taken to save

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IT time, recovering to the generic system required the user to reconstruct all customized application settings. However, the IT team needed the ability to restore desktops and laptops in minutes, not hours or days, even to dissimilar hardware and virtual environments. Backup Exec System Recovery generated 10-fold faster imaging of 20 key desktops; all 20 desktops can be imaged simultaneously in22minutesinsteadoffivehours.Becausetheprocessoccursinthebackgroundwithoutdisruptingwork, after-hours imaging sessions are eliminated. Users can return to work faster because all settings and preferences are intact. Further, system recovery is so fast that IT gave users certain administration privileges, translating into a 20 percent reduction in system administration time for IT.7

The table below demonstrates the value of Backup Exec System Recovery’s server re-imaging capabilities for data center servers. In this model, the average time to re-image a server was reduced from four hours to 30 minutes. Assuming a 2008 IT FTE net mean salary of $68,9654, cost avoidance for performing re-images for one year is estimated to be more than $23,200. Over three years, the savings equate to more than $69,600.

Server Re-imaging Data Points Savings

Average time to re-image a server pre-deployment � hours

Average time to re-image a server post-deployment 0.� hour

Number of servers re-imaged each year 100 servers

Time savings per server �.� hours

Total time savings re-imaging servers ��0 hours


Number of IT FTEs performing re-images �

Total Annual Savings $23,2�0

Table 3: IT Server Re-imaging Labor Savings with Backup Exec System Recovery

Server Crash Labor SavingsWhen a data center server crashes or will not boot, an image taken with Symantec Backup Exec System Recovery Server Edition can be used to restore the server. When a Microsoft Windows-based desktop or laptop crashes or will not boot, the Desktop Edition will expedite complete recovery. Backup Exec System Recovery provides backup protection, ensuring against costly outages of essential systems, including end-user utilization losses.

Baptist Health South Florida streamlined its routine recovery and patch rollback efforts with Symantec Backup Exec System Recovery. A server crash recovery that would normally require two to four hours is now completed in 15 minutes, saving an estimated $16,000 in IT labor costs from 2005through2008.Inaddition,clientrequestsfordesktoporlaptoprestoresthatpreviouslytook24to48hoursnowrequirelessthan2hours.8

At Citizens Business Bank, Symantec Backup Exec System Recovery is used to expedite system restores and provide the ability to restore physical servers from a virtual server image, which prevents the need to rebuild physical servers and shortens the time to recover a system. A server crash or migration occurred at the bank every other month, and each incident required three FTEs approximatelyfivehourstocomplete.Now,twoFTEscancompletethetaskin30minutes,savingnearly $9,000 in FTE utilization costs over 2.5 years.9

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At Business Office Systems, every hour of downtime of a server hosting a critical application could cost the company thousands of dollars. One temperamental server, in particular, was especially hard to recover manually, and the IT team needed to speed the return of its servers to productivity. Previously, six to eight hours was required for server recovery. With Backup Exec System Recovery, the company experiencedeightto20timesfasterserverrecovery(45minutestodissimilarhardwareor15minutestosimilarhardware),anda99percentreductionintimeforgranularrecoveryofserverfiles.7

Orion Registrar, Inc. projects 99 percent faster data center server recovery with Backup Exec System Recovery(minutesinsteadofhoursordays).Topreventservercrashes,ITisperformingpreflighttestingof patches, applications, and updates in a virtual environment before applying the changes in production.2

The following table depicts how IT and end-user labor costs can be saved. In this model, the number of server crashes per month fell from two to 0.5, and the average server crash recovery time fell from three hours to 15 minutes. Two hundred end users are affected by each server crash. Assuming a 2008 IT FTE net mean salary of $68,9654 and an end-user FTE net mean salary of $50,00011, cost avoidanceassociatedwithservercrashesforoneyearisestimatedtobenearly$344,000.

Server Crash and End-user Productivity Impact Data Points Savings

Average number of server crashes each month pre-deployment �

Average number of server crashes each month post-deployment 0.�

Average time to recover from a server crash pre-deployment � hours

Average time to recover from a server crash post-deployment 1� minutes


Number of IT FTEs involved with recovery �

IT FTE Labor Savings $4,675

End users impacted during each server crash �00

Downtime experienced during each server crash pre-deployment � hours

Downtime experienced during each server crash post-deployment 1� minutes

End-user estimated net mean salary rate per hour $��.0�

End-user Labor Savings $338,942

Total IT and End-user Savings $343,6�7

Table4:ITandEnd-userServerCrashLaborSavingswithBackupExecSystemRecovery

Disaster Recovery Labor SavingsDisasters that disrupt business continuity, whether natural, intentional, or accidental, are never planned and rarely foreseen, but planning for their occurrence and having systems in support of those plans are essential to minimizing the damage caused. Restoring operations following a disaster is one of the most critical responsibilities any IT organization faces. Backup Exec System Recovery ensures that disaster recovery is quick, reliable, and successful, enabling complete Microsoft Windows system recovery in minutes, offsite protection, and enhanced recovery capabilities.

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IT personnel at Baptist Health South Florida spend less time recovering systems from disasters withBackupExecSystemRecovery.Disasterrecoverypreviouslyconsumed24to48ITlaborhours for each monthly event. Now, full recovery requires less than two hours, saving the company approximately $135,000 in IT labor productivity improvements over a four-year period. The greatest savings, however, are found in end-user productivity. Each disaster recovery or server crash incident leaves approximately 250 end users unproductive for the duration of the outage. Over the same four-year period, improvements in crash-and-disaster recovery are generating an estimated an estimated $29.5 million in end-user labor savings.8

Charlottesville-Albemarle Airport Authority’s Flight Information Display System (FIDS) went downaftertwodisksontheprimaryserverfailedwithin48hours,andthebackupFIDSserverwasunavailableforfailoversupport.Arestorefromtapewouldhavetakenbetween8and24hours.However, because Backup Exec System Recovery copies an extra image of the server to an underused hard drive on an administrator’s desktop computer, FIDS used that image and was back up in one hour and 15 minutes.10

Thetablebelowdemonstratesthesignificantsavingspotentialassociatedwithimproveddisasterrecovery. In this model, average disaster recovery time fell from 36 hours to 2 hours. Two hundred end users are affected by each disaster. Assuming a 2008 IT FTE net mean salary of $68,9654 and an end-user FTE net mean salary of $50,00011, cost avoidance associated with disaster recoveries for one year is estimated to be nearly $2 million.

Disaster Recovery and End-user Productivity Impact Data Points Savings

Average number of disaster recovery events each month 1

Average disaster recovery time pre-deployment �� hours

Average disaster recovery time post-deployment � hours

IT FTE net mean salary rate per hour for one FTE $��.1�

IT FTE Annual Savings $�3,528

End users impacted during each disaster recovery event �00

Downtime during each disaster recovery event pre-deployment �� hours

Downtime during each disaster recovery event post-deployment � hours

End user estimated net mean salary rate per hour $��.0�

End-user Labor Savings $�,96�,539

Total IT and End-user Savings $�,975,066

Table 5: IT and End-user Disaster Recovery Labor Savings with Backup Exec System Recovery

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Conclusion

Data or system loss can occur at any time, making it essential to ensure information is always protected and recoverable. IT organizations that have turned to Symantec Backup Exec for data protection and Symantec Backup Exec System Recovery for system protection are realizing substantialprocessefficiencies,laborcostsavings,end-userutilizationimprovements,andreductions in tape and server costs.

Backup Exec offers continuous data protection that secures, backs up, and archives critical data. It enables reliable recovery within minutes, and supports granular recovery of necessary application data. Backup Exec System Recovery supports the recovery of systems from complete disaster, systemcorruption,andfailedupgradesorapplicationinstallations.Itsimplifiescompletehardwaremigrationsaswellasphysicalandvirtualperformanceandpre-flighttesting.

Independently,thetwosolutionsdeliverstrategicandfinancialbenefits.Together,theyprovideacomprehensive approach to data and system backup, recovery, and restoration, allowing companies to protectbusiness-criticalfiles,databases,applications,andsystemsfasterandmorereliablythanbefore.

Notes1. “TelAlaskaInc.CustomerSuccessStory,”eval.symantec.com/mktginfo/enterprise/customer_successes/b-telalaska_05_2008.en-us.pdf

(accessed May 20, 2008).2. “OrionRegistrar,Inc.CustomerSuccessStory,”eval.symantec.com/mktginfo/enterprise/customer_successes/b-orion_registraruccess

story_02_28_2008.pdf(accessedApril19,2008).3. “Bar-SFoodsCustomerSuccessStory,”eval.symantec.com/mktginfo/enterprise/customer_successes/ent-bar_s_foods_01-2008.pdf(ac-

cessed April 19, 2008).4. Salary:BureauofLaborStatistics.OccupationalEmploymentandWages.May2006.www.bls.gov/oes/current/oes151071.htm#nat.Calcu-

lationincludesaCost-of-livingadjustment:BureauofLaborStatistics.October2007.ConsumerPriceIndex.CPI-U.www.bls.gov/oes/.5. “FultonCounty,Georgia:EmailArchivingande-Discovery,Multi-tierSecurityArchitecture,andServerReimaging,”September2006,Busi-

ness Value Analysis Study by The Alchemy Solutions Group.6. “ScreenActorsGuild—ProducersPensionandHealthPlans:ComprehensiveThreatManagementCoupledwithDataandSystemProtec-

tion,”September2006,BusinessValueAnalysisStudybyTheAlchemySolutionsGroup.7. “BusinessOfficeSystems,Inc.CustomerSuccessStory,”eval.symantec.com/mktginfo/enterprise/customer_successes/b-business_

office_systems_final_03_19_2008.en-us.pdf(accessedApril19,2008).8. “BaptistHealthSouthFlorida:StandardizedBackupandRecovery,ITCompliance,HighAvailability,andApplicationManagement,”October

2007, Business Value Analysis Study by The Alchemy Solutions Group.9. “CitizensBusinessBank:BankingonEnterpriseSecurity,ComplianceManagement,andSecurityAwarenessTrainingSolutions,”December

2007, Business Value Analysis Study by The Alchemy Solutions Group.10.“Charlottesville-AlbemarleAirportAuthorityCustomerSuccessStory,”eval.symantec.com/mktginfo/enterprise/customer_successes/

ent-charlottesville_albermarle_airport_final_2007.pdf(accessedApril19,2008).11. Average employee salary selected for example purposes only. Subject to change with each scenario.

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The Alchemy Solutions Group

www.alchemygroupinc.comThe Alchemy Solutions Group is a global management consulting company delivering professional services and expertise to Fortune 1000 companies. Alchemy has the resources and industry knowledge to make a positive difference in organizations that have a high client touch ratio, primarily in sales, marketing, and customer support.

The Total Operational and Economic Impact (TOEI) Research and Publishing Practice delivers both public and private research services which measure or describe a product’s operational and economic impact. One of the public mediums is the White Paper which provides an independent perspective of products and services, supported by the information received from clients and their customers. The depth and scope of these documents are determined by Alchemy’s clients.

Alchemy is committed to leveraging deep industry expertise, proven business processes, and formal research best practices to understand the key attributes of and constraints on corporate performance. Alchemy professionals have strong execution capabilities and help clients drive value-based education and process changes quickly and effectively.

Stanley King – Principal and Corporate Officerstanleyking@alchemygroupinc.comAsPrincipalandCorporateOfficerofTheAlchemySolutionsGroup,StanleyKingisresponsibleforestablishing strategic relationships with executives who are committed to understanding the impact productsandserviceshaveinglobalcommerce.TheTOEIPracticewascreatedspecificallytoresearch the post-implementation deployment of products and services and to identify the positive and potentially negative impact on select operating environments. The journalistic approach is key to providing industry executives the candid insight required to educate their employees and customers and transform organizations. From product development to sales and marketing, the repurposing of theresearchfindingshasalwaysprovenvaluabletoAlchemyclients.

Prior to founding The Alchemy Solutions Group, Stanley served in the software industry for 19 years insales,salesmanagement,fieldoperations,executivemanagement,andmerger&acquisitionpositions.HisglobalexperienceinlargecompanieslikeOracleandinsmallerfirms,includingtechnology start-ups, allows him to bring a wealth of insight in support of continued Research and Publishing efforts at Alchemy.

The information contained herein is subject to change without notice. The only warranties for products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. The Alchemy Solutions Group and Symantec shall not be liable for technical or editorial errors or omissions contained herein.

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