syntecs (pty) ltd company profilecompany profile leverage technology for exceptional customer...

Syntecs (Pty) Ltd

COMPANY PROFILELeverage technology for exceptional customer experience

Syntecs is a Consulting, IT Services, Digi-tal Transformation Advisory and Imple-mentation company. With creativity and innovation at our core, Syntecs objective is to help its clients leverage technology for exceptional customer experience. We are composed of a team of highly skilled consultants with 35 years of combined experience in delivering quality solutions that com-bine technology with business objec-tives to clients in different industries.

Syntecs was founded in 2018 in Johannesburg South Africa to become a trusted advisor in SAP implementations and digital transformation initiatives by providing exceptional consulting services across the SADC region and to organically grow into a global brand. Our founders have been part of implementations at some of the largest corporates in South Africa and in

the SADC region and can offer end-to-end services for SAP solutions.

ABOUT US

To help our customers utilize existing SAP investments and leverage emerg-ing technologies for an exceptional customer experience in the new digi-

tal and experience economy.

To be the partner of choice for digital transformation and custom-

er experience implementations.

OUR PURPOSE OUR MISSION

Syntecs (Pty) Ltd 02

We have helped customers in different indus-tries implement SAP solutions. Our founders have taken the journey to help clients success-fully adopt new ways of working using the latest technologies to meet their business objectives. Our drive to be certified in the products we implement ensures that we are intimately knowledgeable about the unique issues faced by businesses and we have the technological knowhow to solve those problems on time and within budget to help organizations realize the value of their investments quicker.

WHY CHOOSE US?

Syntecs can help you take advantage of the experience economy while still leveraging on your on-premise invest-ments - keeping a balance between disruption and transformation without affecting innovation.

At Syntecs, we help companies through their customer journeys using solutions from a leading software com-pany that is SAP. Most of the world’s transactions run on SAP, this is the provider who understands the power of integrating the world better than most.


Syntecs is a consulting company that is guided by its core values which are Agility, Engagement, Collaboration and Innovation.

AGILITY We are adaptive and unrelenting in our pursuit of providing high-quality solutions which help drive our clients to innovate faster in today’s digital economy

ENGAGEMENT We continuously engage customers while helping them build solu-tions that will not only add value but will also meet their business objectives

COLLABORATION We listen to our customers, analyze their needs correctly, carry out analysis and design with the relevant stakeholders and realize the objectives and goals together.

With the awareness that we are long-term companions of our customers, we ensure that our team works in an environment that supports continuous learning and development, and we provide services that create value for our customers through professional understanding and teamwork.

We take strength from each other in the way of achieving the targets we set.

INNOVATION We bring solutions and services developed with the vision of contin-uous innovation to the business needs of our customers.

We make a difference in the journey of our customer to the future by carrying our business processes to international standards with the solutions and consultancy of our expert team.

OUR VALUES


It is predicted that customer experience will overtake price and product as the key brand differentiator by 2020. We at Syntecs believe the future is already here.

Customer experience is shaping our strategy in delivering our services and solutions to our customers. We aim to cut the clutter and reduce costs and time of implementation.

The UI/UX Design of the appli-cation improves the user experience and customer satisfaction.

This is achieved by creating designs that are role-based, delightful, coherent, simple and adaptive.

Through SAP Fiori App Imple-mentation and SAPUI5 Syntecs is well positioned to drive you into your user expe-rience goal realization.

WHAT WE DO

PRODUCTS

2. UI/UX DESIGN

1. CRM & CUSTOMER EXPERIENCECRM helps businesses build stronger relationships with their customers.

This creates and fosters customer loyalty, great customer experience and sustainable customer retention.

Syntecs specializes in SAP CRM on-premise and the cloud offering SAP C/4HANA.


PRODUCTS3. API MANAGEMENT

SAP Solution Manager covers the complete application lifecycle of SAP’s customer solu-tions running on-premise, hybrid or cloud.

The modern and intelligent IT management platforms empower IT organizations for the future of business. With this highly integrated solution, SAP customers can implement, maintain, run and adopt all enterprise solu-tions – even non-SAP software – while sup-porting business innovation, business conti-nuity, and efficient operations. Syntecs has identified SAP Solution Manager as the product that can help customers running SAP solutions in their landscape.

4. SAP SOLUTION MANAGER

APIs simplify how systems communi-cate with one another.

They enable faster innovation.

They reduce barriers to change.

API Management helps manage, secure, mediate, analyze and grow an API program.

At Syntecs we well vested in SAP Cloud Platform API Management.


SERVICESOur consultants implement the latest SAP technologies and integration innova-tions, and are dedicated to help our customers fine tune their investments both on-premise and on the cloud in SAP.

We can get involved in new implementations, on-going projects and post go-live support.

See services list below:

Application and System Support Services

SAP Application Consultancy

Custom Development

Advisory Services

Systems Integration

COMPETENCES & TECHNOLOGIESJava

SAP Interface to external systems (IDoc, RFC, BAPI etc )

HTML5 & Javascript

ABAP

SAP CRM Web UI Development (BOL/GenIL)

Web Services (REST/OData & SOAP)

API Management

User-Centric Applications

SAP Fiori, SAPUI5, Neptune

SAP Cloud Platform


We follow Agile Methodology specifically Scrum framework for software develop-ment. We have adopted Test Driven Devel-opment and Continuous Integration among the different agile practices

Before any project work begins. We need to

create a product backlog. It replaces the tradi-

tional requirements specification artifacts. This is

essentially a list of the goals that need to be

achieved in order to create a finished product.

These are the list of epic or stories listed in order

of priority. We conduct backlog refinement

sessions to ensure that it contains the appropri-

ate items, are prioritized, and that the items at

the top are ready for delivery.

HOW WE WORK

PRODUCT BACKLOG CREATION

WORKING ON THE SPRINT


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02Sprint is an iteration, a time boxed effort in

which we produce a specified working

software. During a sprint planning session, we

set a sprint goal and create a sprint backlog

from the product backlog. Sprint planning is a

collaborative effort involving the Develop-

ment Team, Scrum Master and the Product

Owner to clarify the details of the user stories

and their respective

acceptance criteria.

SPRINT PLANNING - SPRINT

BACKLOG CREATION03Sprint is an iteration, a time boxed effort in

which we produce a specified working

software. During a sprint planning session,

we set a sprint goal and create a sprint

backlog from the product backlog. Sprint

planning is a collaborative effort involving

the Development Team, Scrum Master

and the Product Owner to clarify the

details of the user stories and their respec-

tive acceptance criteria.

SPRINT PLANNING - SPRINT

BACKLOG CREATION


We follow Agile Methodology specifically Scrum framework for software develop-ment. We have adopted Test Driven Devel-opment and Continuous Integration among the different agile practices

This is time where the actual coding, testing, UI

designing, technical write-ups etc. are

performed. We stand for 5-minutes daily scrum

meetings to sync everyone with the latest devel-

opment, improve communications, eliminate

other meetings and identify

Impediments to development for removal, high-

light and promote quick decision-making. We

track our development work in the sprint board,

remaining hours are plotted in a burndown

chart.

HOW WE WORK




SPRINT BACKLO

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CREATIO

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W,

RETR

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SPRI

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ASKS

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INAT

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04

05This is not a separate phase at the end of

coding as done typically, rather it is done

inside the sprint. When the stories are ready for

review, they are tested according to the

acceptance criteria of the stories. The bug is

fixed and retested if required. We perform the

Integration and regression testing when all

stories in the sprint are done. It ensure that the

deliverable or increment is in working condi-

tion and ready.

TESTING AND DEBUGGING 06At the end of the sprint, we hold a sprint review

session where everyone is involved. In the

session, the work is demonstrated. We also plan

for any changes that need to be done accord-

ing to feedback.

We hold a sprint retrospective session after the

sprint is concluded to see what went well, what

went wrong and what can be improved in the

process. It enables us to continuously evolve and

improve.

SPRINT REVIEW, RETRO-

SPECTIVE


HOW WE WORK

KEY AGILE BENEFITS

We believe in constant innovation and improvements. The Agile methodology emphasizes commu-nication and collaboration which also talks to our values.

Increased collaboration

Early & predictable delivery

Improved quality

Adaptable to change

Better visibility to risk

Increase project control


PRODUCT OWNER

THE TEAM

SCRUM MASTER

DAILYSCRUM

BURNDOWN/UPCHARTS

SPRINT PLANNING

MEETING

1-4 WEEK SPRINT

FINISHED WORK

SPRINT BACK LOG

PRODUCT BACK LOG

CONTACT US

Building 3 Technology HouseMulberry Hill Office ParkDainfernJohannesburg2055

[email protected]

www.syntecs.co.za

+2772 370 5602 | +2773 165 3624

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