1

Sysco Supplier Portal Login Help First Time Login to Sysco Supplier Portal ........................................................................................................................... 1

Changing Password after Log In ......................................................................................................................................... 7

Updating Security Questions ............................................................................................................................................ 12

Changing a Forgotten Password ....................................................................................................................................... 15

First Time Login to Sysco Supplier Portal 1. Go to https://www.supplierpartner.sysco.com to login to the Sysco Supplier Portal for the first time. 2. Enter the Supplier User ID that you received within your welcome email within the “Supplier User ID” field. 3. Enter the temporary password provided through your welcome email within the “Password” field and click

Submit.

4. You will now see a message stating “Please complete Forgot Password Information” on the left-hand side of the screen, above the username and password fields. Additionally, a new window should also appear. If the new window does not appear as expected, click on the “Please complete Forgot Password Information” message to manually open the new window.

2

5. The newly displayed window should be similar to the window displayed below. Re-enter your user ID and password within the new window, and click on the “Submit” button to proceed with selecting your security questions, and providing corresponding answers.

6. Click on the link for “Forgotten Password Information”

3

7. You will be presented with the screen below. Choose 3 questions from the list and provide answers for each. When selecting the appropriate questions, select those for which the answers will be easily remembered at a later time, but not easily guessed by someone other than you. If you want to select a different question, or changed an answer, click the clear button next to the question. Click “OK” once you’re done. Please save these questions and answer in a secure, easy-to-remember location. This exact information will be required for resetting a forgotten password.

4

8. Once you have selected the “OK” button to save your information, you will be presented the following screen acknowledging that your changes were saved successfully. Click on the “Tivoli Identity Manager Home” link to continue with changing your temporary password to a password of your choice.

5

9. Click on the “Change Password” link.

10. To see the criteria needed in creating a new password, click “Review the criteria for my new password”. Enter

the new password in the first text box and confirm it in the second text box. Click “OK”.

6

11. Your new password will now be validated against Sysco password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met.

12. Once you have submitted your new password, you will be presented with the next screen and receive email confirmation that your password is changed. Close the window to proceed with logging into Sysco Supplier Portal using your user ID and the new password.

7

Changing Password after Log In

1. Go to https://www.supplierpartner.sysco.com to login to the Sysco Supplier Portal 2. Enter your user ID and current password and click Submit.

8

3. Select the “My Account” tab

4. Click on ‘Click here’ under the Change Password section on the right side of the page.

9

5. You will be taken to the below page where you can choose the “Change Password” option.

6. To see the criteria needed in creating a new password, click “Review the criteria for my new password”. Enter the new password in the first text box and confirm it in the second text box. Click “OK”.

10

7. Your new password will now be validated against Sysco password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met.

8. Once you have successfully submitted your new password, you will be presented with the following screen,

confirming your password change. Close the window to proceed with logging into Sysco Supplier Portal using your user ID and the new password.

11

NOTE: If you have receive an email notice stating that your password has been changed, and you have not initiated that change, please contact your Sysco Customer Support Representative immediately in order to have your password changed. When you receive your new password, please login to the Sysco Portal using your new password and follow the on-screen directions to set your new permanent password.

12

Updating Security Questions 1. From the same page choose the “Change Forgotten Password Information” option.

13

2. You will be presented with the screen below. Choose 3 questions from the list and provide answers for each. If you want to select a different question, or changed an answer, click the clear button next to the question. Finally, click “OK” when done. Please save these questions and answer in a secure, easy-to-remember location. This exact information will be required for resetting a forgotten password.

14

3. Once you have selected the “OK” button to save your new forgotten password information, you will be presented the following screen acknowledging that your changes were saved successfully.

15

Changing a Forgotten Password 1. Go to https://www.supplierpartner-sysco.com. Type in your user id and click on the “Forgot Password?” link.

16

2. You will be taken to the below page where you can choose the “Change Forgotten Password Information” option.

3. You will be required to answer the 3 security questions which you selected during your initial login. Please note

that the answers are case sensitive, and must be identical to those established during the previous login.

17

4. If the security questions are answered incorrectly, you will be provided with 4 additional opportunities to provide the correct answers. If the answers are entered incorrectly 5 times, your account will be suspended, and you will need to contact a Customer Service Representative at 888-727-6901.

5. If the security questions are answered correctly, the next screen will allow you to enter a new password. To see the criteria needed in creating a new password, click “Review the criteria for my new password”. Enter the new password in the first text box and confirm it in the second text box. Click “OK”.

18

6. Your new password will now be validated by the system to meet Sysco password complexity requirements. If your password does not meet the requirements, the screen below will be displayed, and will identify which requirements must be met.

19

7. Once your password has been successfully submitted, the following confirmation screen will be displayed. Close the current window to return to the Sysco Supplier Portal logon screen.

8. You will receive an email confirming your password change. Please note it can take up to 15 minutes before the new password is ready for use.

9. If you forgot your password and also forgot answers to Forgotten Password questions, please contact Sysco Customer Support Group at 888-727-6901. A representative with Sysco’s Customer Support Group will ask for your user id, personnel number, and email address. Upon confirmation, your password will be reset to a temporary password and left on your voicemail.

10. If you have received notice that your password has been changed and you have not initiated that change, please contact your Sysco Customer Support Representative immediately and have the password changed. When you receive the password, please change your Forgotten Password questions along with changing the password.