systel gmbh apps for business...2 systel gmbh copyright 2015 click2dial4 in details …and all of...

systel GmbH

Apps for Business !

Apps for Alcatel Lucent !

Added value through applications

click2dial4, CTI, but easy

• Based on XML/REST API form Alcatel OXE/OpenTouch

• Does not require CSTA licenses.

• Also suitable as extension or replacement of MyIC Clients.

• Easy integration into almost any customer application

• Easy Customization

• Integration of any Customer Database like LDAP, ODBC (SQL, Excel, CSV,TEXT…)

• Integration in MS Outlook and Lotus Notes.

systel GmbH COPYRIGHT 2015 www.sys-tel.de2

click2dial4 in details…and all of this without CSTA ?

The basic idea behind click2dial4


+49 (0) 7031/416168 - 222

Highlight a phone number

press a hotkey

Only highlight a Phonenumber…

• The number format does not matter

• Easy integration into any customer tools

• With tel: or callto: links easy creation of excel outbound lists or integration in customer websites.

• Make Call may be made by program call + phone number as a parameter.

• e.g. possible for integration in an AS400 environment.


Integration in MS Outlook


Mark contacts in Outlook and press the hotkey ( the hotkey defined in c2d4) - it is really simple.

For incoming calls is the toaster show the associated Outlook Contact.

With click2dial4 control the entire call:


Dynamic buttons, to control customer applications, can be configured……

onhook

transfer

3 Party conference

DTMF

send a callback e-mail

offhook

Integration in …..


Dynamic buttons, to control customer applications, can be configured and added tothe toaster of aktive calls.

With weblinks or starting programms with parameters we are able tointegrate CTI in all customer applications.

Configuration on the C2D4 Server.

Integration in c2d4 !


We are able to integrate any small websites in our c2d4.For example a CRM website or the CCD Wallboard.

This is managed by profiles so each userget his own screen.

Searching for contacts wherever you want:


Local Databases:- Outlook- Lotus Notes

Server based Databases:- LDAP- ODBC (SQL, Excel, Text..)- OmniPCX Enterprise

Contact Informations:- Name, surname, company- Dynamic number of phone / fax numbers ,

Mail addresses , web addresses- Dynamic number of addresses- Dynamic number of Miscfeldern incl . Header

( For example, customer number ... )

Define your favorites:


Simply make contacts to favorites

In the contacts you will see the following:

Phonestate free/busy

Presence status of the person present or absent

agents state(with CCD)

MS Exchange calendar status Free / Busy

Favorites

Doorcam available

Chat available

MS Exchange Integration:


With our MS Exchange integrationit is possible to see the Outlook events inc2d4.

with mouseover you see the events for thenext few days, depending on your ownauthority.

MS Exchange Integration:


If you use the outlook category in yourevents C2d4 is able to activatecall forwarding to the managed target.

Search easy in public phone books:


DasTelefonbuch from TVG publishing company in germanyintegrated in click2dial4

Always current data.

Available for reverse popup informations .

We use search.ch and local.ch for Switzerland.

One journal for all,


whether CCD agent or tandem .

The journal is of course withall contacts synchronized .Names are easier to assign asNumbers .

Additional info about the entriesto avoid duplicate calls .

Popup when new unanswered calls.Even with the calls in the busy case .

vv

v

Write instead of talking - Chat:


With one or more people in a chat .

Working in a team or use c2d4 as an attendant:


Integrated or undocked as a separate window / taskbar

even in large environments

As you can see free / busy / call forwarding / ring / CCD Agent logged in / out / calendar free / busy

Working in a team or use c2d4 as an attendant :


With click2dial4 you can now also

your colleagues show that you are

just on the phone . So that you

are much less disturbed and can

focus on the active call.

Simply connect via USB ( no

driver needed) to the PC.

Doorcam function in the CTI ?


An automatic pop-up of the camera is activated for incomming calls

from the doorphone.

Plan conferences with C2D4?


With C2D4 you have full access to the

Conferences of the Opentouch server.

Conferences can be created / delete and edited .

Plan conferences with C2D4?


C2D4 can simply create invitations for your conferences ,

send by mail or also via Outlook appointment invitations.

Konferenzen Planen mit c2d4 ?


By separating the login of

the conference server from

the CTI login ,

all people see the

same " conference room "


Choice a theme:

Now you are able the change the skin/theme

of our c2d4 software.


click2dial4 for Smartphones

c2d4 – goes Mobile !

Variant 1 as mobile CTI Client in Office.


with the headset you are mobile in the company and you could answer and end calls with the headset.But what if you want to transfer the caller or start a conference?

With the click2dial4 Mobile App you have all the features here , even available for CCD Agents.

Option 2 as a remote workstation (Nomadic):


You activate the Remote workstation ( also with the Mobile App possible )and now you use your smartphone for voice connection .The PBX system calls you on the smartphone and connects you to yourdesired party automatically ago .

Variant 3 tandem:


You have in addition to your Deskphone a remote extension in tandem mode(desktop and mobile ring together ) . With the click2dial4 Mobile App you can also control the phone conversations comfortably.

Features of the Mobile app.


Mobile APP without any server! c2d4 to go


No server required.

No data connection required

Only a OmniPCX

Only download in Applestore orGoogle Playstore

Configuration with email possible

Simple and easy administration of all features:


The allocation of the featuresexecuted by profiles to the respective users .

So the Administration remains clear

Version Overview:


Team Mobile c2d4 to-go

Highlight & dial wählen wählen

Dial by Name / search SQL/LDAP/ODBC (lokal)

OpenTouch Conference integration *

Forwarding / Nomadic (ohne Nomadic)

Call Control(transfer/conference/callback/onhook)

(nur per MFV)

Outlook Calendar integration

TeamPopup

Chat

TeamChat

Presenz *

Teamansicht (BLF)

c2d4 ALU needed licenses:


The XML Web Telephony are included in

the Connection user license .

There is no CSTA or TAPI needed

and no universal client license .

System Requirements:


Client Minimalminimum

Recommendedto 1000 users

Recommendedfrom 1000

users

Recommendedfrom 2500 users

Software

OSWindows 7 (SP1)

Windows 8Windows 8.1Windows 10

Windows 7 (SP1)Windows 8

Windows 8.1Windows 1

Windows Server 2008R2Windows Server 2012R2




64 Bit OS / 32 Bit OS.Net Framework 4.5

(Internetverbindung)CPU 2 x 2,2 Ghz 2 x 2,2 Ghz 4 x 2,2 Ghz 4 x 3 Ghz

RAM 2 GB 4 GB 4 GB 6 GB

Harddisk 1 GB 5 GB 10 GB 10 GB

virtualizes ESX/Hyper-V ESX/Hyper-V ESX/Hyper-V ESX/Hyper-V

„XML“ ApplikationenAPPS for Alcatel IPTOUCH / MYIC / 8082 / 8088

sys-IPCallLog:


All calls in one view

Detail view with callback option.

sys-IPCallLog: Calls on busy set!!


Unanswered calls on busyset for 4028/38/68and 8028/38/68 Popup on aktive calls

Calls when busy

sys-cam


Omnipcx Enterprise

LAN

Any doorphoneAnalog/S0 or SIP.

LAN-camera

Door call on one orseveral IP Touch terminals

http://images.google.de/imgres?imgurl=http://fragiatelecom.gr/images/omnipcx enterprise.jpg&imgrefurl=http://fragiatelecom.gr/images/?S%3DA&usg=__l4_fHUlzgOxiWNYuGrxSpInfkc8=&h=410&w=510&sz=28&hl=de&start=5&tbnid=kg9M5oEMo7n9XM:&tbnh=105&tbnw=131&prev=/images?q%3Domnipcx%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://fragiatelecom.gr/images/omnipcx enterprise.jpg&imgrefurl=http://fragiatelecom.gr/images/?S%3DA&usg=__l4_fHUlzgOxiWNYuGrxSpInfkc8=&h=410&w=510&sz=28&hl=de&start=5&tbnid=kg9M5oEMo7n9XM:&tbnh=105&tbnw=131&prev=/images?q%3Domnipcx%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://www.portel.de/fileadmin/pics/I-K/IP-Touch_8er-Alcatel-Lucent.jpg&imgrefurl=http://www.portel.de/nc/nachricht/artikel/18033-alcatel-lucent-wir-helfen-bei-der-umstellung-auf-ip/&usg=__xuhiE3nqiX5K0zr-J1o1ywEThrw=&h=355&w=458&sz=55&hl=de&start=2&tbnid=_hgdpfJaIO0wCM:&tbnh=99&tbnw=128&prev=/images?q%3Diptouch%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://www.portel.de/fileadmin/pics/I-K/IP-Touch_8er-Alcatel-Lucent.jpg&imgrefurl=http://www.portel.de/nc/nachricht/artikel/18033-alcatel-lucent-wir-helfen-bei-der-umstellung-auf-ip/&usg=__xuhiE3nqiX5K0zr-J1o1ywEThrw=&h=355&w=458&sz=55&hl=de&start=2&tbnid=_hgdpfJaIO0wCM:&tbnh=99&tbnw=128&prev=/images?q%3Diptouch%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://www.satec.at/images/telekom/tfs201.jpg&imgrefurl=http://www.satec.at/mxwire.php&usg=__xsMMFvJ2FfUtxUVY5-HRJJ1QcbU=&h=722&w=500&sz=28&hl=de&start=89&tbnid=t8Avv_fqEtR8QM:&tbnh=140&tbnw=97&prev=/images?q%3Dt%C3%BCrsprechstellen%26gbv%3D2%26ndsp%3D20%26hl%3Dde%26sa%3DN%26start%3D80http://images.google.de/imgres?imgurl=http://www.satec.at/images/telekom/tfs201.jpg&imgrefurl=http://www.satec.at/mxwire.php&usg=__xsMMFvJ2FfUtxUVY5-HRJJ1QcbU=&h=722&w=500&sz=28&hl=de&start=89&tbnid=t8Avv_fqEtR8QM:&tbnh=140&tbnw=97&prev=/images?q%3Dt%C3%BCrsprechstellen%26gbv%3D2%26ndsp%3D20%26hl%3Dde%26sa%3DN%26start%3D80

sys-cam


Incomming call from doorphoneCam is shown during call rings:

Active monitoring and open the door

sys-clipswitch, simply Clever


By pressing the appropriate keyIthe CLIP of the subscriber's ownset changed so you always send theCorrect number e.g. in ccd environments.

sys-Alarmserver


Individual programming of the menu items , also depending on the extension.Each menu item triggers the corresponding alarm plan .

Popup on the IP terminal , free -form text or with variables , for example, with name of the trigger .In addition, an alarm sound is played ( 3 tones to choose from , no ring tones ) , or permanentlyonly once at the beginning of the alarm.

Both popup and alarm soundare also in active during conversation.

Also available PC - Client and USB alarm button !

http://images.google.de/imgres?imgurl=http://www.uni-giessen.de/anglistik-ects-e/images/Klingel.jpg&imgrefurl=http://www.pudelschubser.de/Statistik.html&usg=__AKk17Cnx162iPztmn-o_GXJYI1g=&h=547&w=481&sz=25&hl=de&start=2&tbnid=VVpzEPDdofh2bM:&tbnh=133&tbnw=117&prev=/images?q%3Dklingel%26gbv%3D2%26ndsp%3D21%26hl%3Dde%26sa%3DNhttp://images.google.de/imgres?imgurl=http://www.uni-giessen.de/anglistik-ects-e/images/Klingel.jpg&imgrefurl=http://www.pudelschubser.de/Statistik.html&usg=__AKk17Cnx162iPztmn-o_GXJYI1g=&h=547&w=481&sz=25&hl=de&start=2&tbnid=VVpzEPDdofh2bM:&tbnh=133&tbnw=117&prev=/images?q%3Dklingel%26gbv%3D2%26ndsp%3D21%26hl%3Dde%26sa%3DN

Alarm response and alarm signaling via relay

contact:


control of: alarm lights sirens beacons

reaction to: Fire alarm system Alarm contacts of all kinds Contact mats photocells Motion detection

LAN

As trigger potential-free inputs are available in sys-Alarmserver.For easy connectionto existing systems such as fire alarm systems , etc.

In response to an alarm can floatingrelay contacts are switched .

The connection of the contacts takes place via LAN

http://images.google.de/imgres?imgurl=http://upload.wikimedia.org/wikipedia/de/e/eb/Stromsto%C3%9FschalterSchaltbild.png&imgrefurl=http://de.wikipedia.org/wiki/Datei:Stromsto%C3%9FschalterSchaltbild.png&usg=__nPE2WfEcLJO7L5RU_N4iKUMFgvw=&h=302&w=302&sz=4&hl=de&start=3&um=1&tbnid=D_sOA4ajBOOCuM:&tbnh=116&tbnw=116&prev=/images?q%3Dkontakt%2Bschaltbild%26ndsp%3D21%26hl%3Dde%26sa%3DN%26um%3D1http://images.google.de/imgres?imgurl=http://upload.wikimedia.org/wikipedia/de/e/eb/Stromsto%C3%9FschalterSchaltbild.png&imgrefurl=http://de.wikipedia.org/wiki/Datei:Stromsto%C3%9FschalterSchaltbild.png&usg=__nPE2WfEcLJO7L5RU_N4iKUMFgvw=&h=302&w=302&sz=4&hl=de&start=3&um=1&tbnid=D_sOA4ajBOOCuM:&tbnh=116&tbnw=116&prev=/images?q%3Dkontakt%2Bschaltbild%26ndsp%3D21%26hl%3Dde%26sa%3DN%26um%3D1http://images.google.de/imgres?imgurl=http://www.elektroradar.de/WebRoot/Store/Shops/ElektroRadar/Products/Images/74/1201674/627241_1201674.jpg&imgrefurl=http://www.preisroboter.de/ergebnis2743686.html%26sortmode%3D1&usg=__mj-Pqk4ZPruBXldLP0an-ojKqlU=&h=555&w=372&sz=28&hl=de&start=11&tbnid=x_61oSglCptR4M:&tbnh=133&tbnw=89&prev=/images?q%3Drundumleuchte%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://www.elektroradar.de/WebRoot/Store/Shops/ElektroRadar/Products/Images/74/1201674/627241_1201674.jpg&imgrefurl=http://www.preisroboter.de/ergebnis2743686.html%26sortmode%3D1&usg=__mj-Pqk4ZPruBXldLP0an-ojKqlU=&h=555&w=372&sz=28&hl=de&start=11&tbnid=x_61oSglCptR4M:&tbnh=133&tbnw=89&prev=/images?q%3Drundumleuchte%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://upload.wikimedia.org/wikipedia/de/e/eb/Stromsto%C3%9FschalterSchaltbild.png&imgrefurl=http://de.wikipedia.org/wiki/Datei:Stromsto%C3%9FschalterSchaltbild.png&usg=__nPE2WfEcLJO7L5RU_N4iKUMFgvw=&h=302&w=302&sz=4&hl=de&start=3&um=1&tbnid=D_sOA4ajBOOCuM:&tbnh=116&tbnw=116&prev=/images?q%3Dkontakt%2Bschaltbild%26ndsp%3D21%26hl%3Dde%26sa%3DN%26um%3D1http://images.google.de/imgres?imgurl=http://upload.wikimedia.org/wikipedia/de/e/eb/Stromsto%C3%9FschalterSchaltbild.png&imgrefurl=http://de.wikipedia.org/wiki/Datei:Stromsto%C3%9FschalterSchaltbild.png&usg=__nPE2WfEcLJO7L5RU_N4iKUMFgvw=&h=302&w=302&sz=4&hl=de&start=3&um=1&tbnid=D_sOA4ajBOOCuM:&tbnh=116&tbnw=116&prev=/images?q%3Dkontakt%2Bschaltbild%26ndsp%3D21%26hl%3Dde%26sa%3DN%26um%3D1http://images.google.de/imgres?imgurl=http://dashuhn.de/wp-content/uploads/2009/03/nrk.jpg&imgrefurl=http://dashuhn.de/notrufknopf/&usg=__9Xw0I1jgqOWB8fU8n4uwIp6UuVI=&h=117&w=120&sz=5&hl=de&start=1&tbnid=NQ2F6fvo0zSZOM:&tbnh=86&tbnw=88&prev=/images?q%3Dnotrufknopf%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://dashuhn.de/wp-content/uploads/2009/03/nrk.jpg&imgrefurl=http://dashuhn.de/notrufknopf/&usg=__9Xw0I1jgqOWB8fU8n4uwIp6UuVI=&h=117&w=120&sz=5&hl=de&start=1&tbnid=NQ2F6fvo0zSZOM:&tbnh=86&tbnw=88&prev=/images?q%3Dnotrufknopf%26gbv%3D2%26hl%3Ddehttp://images.google.de/imgres?imgurl=http://www.anaphylaxie.net/uploads/pics/alarmknopf_02.jpg&imgrefurl=http://www.anaphylaxie.net/&usg=__l52z8rpogZE3I0ujemywplIrrHk=&h=130&w=210&sz=6&hl=de&start=8&tbnid=PqCQwuFX69el4M:&tbnh=66&tbnw=106&prev=/images?q%3Dalarmknopf%26gbv%3D2%26ndsp%3D20%26hl%3Dde%26sa%3DNhttp://images.google.de/imgres?imgurl=http://www.anaphylaxie.net/uploads/pics/alarmknopf_02.jpg&imgrefurl=http://www.anaphylaxie.net/&usg=__l52z8rpogZE3I0ujemywplIrrHk=&h=130&w=210&sz=6&hl=de&start=8&tbnid=PqCQwuFX69el4M:&tbnh=66&tbnw=106&prev=/images?q%3Dalarmknopf%26gbv%3D2%26ndsp%3D20%26hl%3Dde%26sa%3DN

Easy management via web browser.


Access to the settings of the system .Control of alarms , results etc.

Different phonebooks:


LDAP Puplic phonebook private phonebook

sys-time (Time recording terminal)


Access to its own tab ,Direct selection of function

Authentication with Login or extension.

confirmation of thebooking

Creating a file and send to the existing time and attendance software

Sys-relaycontrol


Per LAN relay , any thingsbe switched directly from the phone .Here is plenty of room for Customized

adjustments .

sysSmartControl …. KNX …. EIB……:


Through the countless HomeMatic and smart home system is a central control software useful . This has been established with IP Symcom.

sysSmartControl


The available items are assigned with Omnivista 8770to the user , so everybody controls only " his " lights and " his " room temperature .

sysSmartControl


The variety of support devicesand interfaces , our sys SmartControl can come to all customers to use all systems.

IPTouch Apps ALU Lizenzen:


All XML Web services are included in the

Connection user license .

systel gmbh apps for business...2 systel gmbh copyright 2015 click2dial4 in details …and all of...

Documents