System cannot determine geographical information for this location and cannot derive a tax jurisdiction when entering an transaction [ID 438718.1]

In this Document

SymptomsCauseSolutionReferences

Applies to:

Oracle Payables - Version 12.0.0 and laterOracle E-Business Tax - Version 12.0 and laterOracle Trading Community - Version 12.0 and laterOracle Receivables - Version 12.0.0 and laterInformation in this document applies to any platform.

Symptoms

E-Business Tax (EBTax) Information Center > Jurisdictions & Geographies > Note 438718.1

Customer receives error while attempting to create an invoice for a customer:

System cannot determine geographical information for this location and cannot derive a tax jurisdiction, please contact your system administrator

.

Cause

The geography hierarchy did not exist for the customer user was try to enter an transaction on

Had the customer run the following statement and the results returned E even after the Geography Name Referencing Program had been run.

select map_status, location_idfrom hz_geo_name_reference_logwhere location_id = &location_id;

 

Solution

 

To implement the solution, please execute the following steps:

I. First check if there is a value for profile option HZ :Generate Party Number, if so please do following:

II. For the ship-to/bill-to which is failing navigate to the customer form and look up the particular ship-to/bill-to record. Please make note of the site number 

III. Run the following queries to determine the location_id which is failing 

select party_site_id, party_id, location_id from hz_party_sites where party_site_number = '&site_number';

select location_id, country, address1, address2, address3, city, postal_code, state, county from hz_locations where location_id = &location_id; 

IV.  once you have the valid location id, then run this query 

 

select map_status, location_id from hz_geo_name_reference_log where location_id = &location_id;

Map_status S means that the location_id is successfully created.

Map_status E means that the location_id has not been successfully created.

V. Navigate to Trading Community Manager -> Administration -> Geography Hierarchy

Click on Manage Validations, and find the geography mapping and validations. .For eg: State, County, City, Postal Code

Verify if tax validation and geography validation is enabled for each of the segments

VI. In the customer form, query the customer in question and review the ship-to, bill-to addresses

The format you selected under the geography hierarchy must match what you have entered under each bill-to, ship-to

for example if you are missing the county and you have selected to have this segment validated under the geography hiearchy, you must have this field entered for the ship-to, bill-to under the customer.

You can use the standard TCA API to update the customer address (County information in this case):

PL/SQL Package Name: HZ_LOCATION_V2PUBProcedure: update_locationParameter: County

Please review the following documentations for more details information on TCA API:

1)Oracle® Trading Community Architecture Technical Implementation Guide Release 12Part No. B25895-01

Chapter 5: Person and Organization Information, Location, and Party Site API Use / Location APIs - Update Location APIPage 5-42

2)Note 201243.1: Using TCA API's Including Examples

VII. Once steps have all been verified rerun the Geography Name Referencing Program again using the location_id as the parameter.

VIII. Rerun this query once more

select map_status, location_id from hz_geo_name_reference_log where location_id = &location_id;

The map_status should now be S

Once you have done this, please recreate the invoice and verify that issue has now been resolved

References

@NOTE:1384591.1 - Enter invoice errors with "The System Cannot Determine Geographical Information For This Location"@NOTE:469332.1 - Cannot Derive A Tax Jurisdiction When Entering When Entering Transaction@NOTE:1377318.1 - Create Debit Memo Errors with 'The System Cannot Determine Geographical Information For This Location'