SYSTEM CENTEROPERATIONS

MANAGER 2012: AN OVERVIEWBaelson Duque

Senior Program Manager System Center Operations Manager

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DISCLAIMER• Session contains product features that

are currently under development and therefore subject to change before final release

OBJECTIVES AND TAKEAWAYS

• Session Objectives: −Introduce Operations Manager 2012

• Understand how Operations Manager 2012:−Helps reduce the customer’s Mean Time to

Restore−Expands the IT Pro’s visibility of their

environment

OPERATIONS MANAGER

2004

MOM 2005 RTM

2005

MOM 2005 SP1

2007

SCOM 2007 RTM

2008

SCOM 2007 SP1

2009

SCOM 2007R2

2012

SCOM2012

2010

SCOM 2007R2 – CU1, CU2, CU3, CU4

WHAT WE’VE HEARD FROM YOU

TCOTime To Value

Visibility into App Health

Manageability of Mgmt Infra

Simplicity

Reliability

Personalization

Consistency

Holistic view of Application Health

Reduced TCO of Management Infra

Simple and Powerful Visualizations

decreasing time to value

IT P

ro V

isib

ility M

TTR

Holistic view of Application Health

Reduced TCO of Management Infra

Simple and Powerful Visualizations

decreasing time to value

IT P

ro V

isib

ility M

TTR

• Simple Topology requirements enables lower costs in hardware / maintenance / configuration

• Reliable Environment enables no blackout in monitoring and reduction in labor costs for troubleshooting

• Consistent operational continuity enables focus to shift from support -> innovation in IT organizations

DISASTER RECOVERY WITH OPSMGR 2012

OpsMgr 2007 R2

1. Install Operations Manager 2007 from the installation media

2. After Operations Manager is installed, immediately stop the SDK service to prevent the RMS from sending data to the Operational database. Install any additional hotfixes previously installed with your original installation

3. Delete the Operations Manager database created from your OpsMgr installation in step 1

4. Restore the latest Operations Manager database created from your SQL backup

5. Restore the RMS encryption keys6. Import any additional management

packs that were loaded to your old management server or changed and backed up after your last Operational database backup

7. Install the Web console8. Start the SDK service. Operations

Manager will now be functional

OpsMgr 2012

1. Install Operations Manager 2012

OPSMGR 2007 R2 – DEPLOYMENT TOPOLOGY

Provides the following services:• Console access• Alert notifications• Connectors to other mgmt systems• Health aggregation

Introduces the following customer challenges:• Performance and scalability

bottleneck• High end hardware required• High availability requires clustering

OPSMGR 2012 – DEPLOYMENT TOPOLOGY

X

Challenges Addressed:• Out of the box HA• Ability to run on commodity

hardware

In OpsMgr 2007 R2: Managed by a single MS

In OpsMgr 2012: Managed by Pool

OPSMGR 2012 – DEPLOYMENT TOPOLOGY

X

REDUCING MGMT INFRA TCO SUMMARY

• 1 step setup of High Availability on commodity HW• Support for automatic Device monitoring failover

Holistic view of Application Health

Reduced TCO of Management Infra

Simple and Powerful Visualizations

decreasing time to value

• Simple dashboards enable 360 view in a single tool

• Reliable information enables easy reconciliation of internal monitoring with end user experience

• Personalized views provides relevant information

• Consistent views across multiple interfaces

IT P

ro V

isib

ility M

TTR

EXPANDING THE IT PRO’S VISIBILITY

Operations Manager 2007 SP1

EXPANDING THE IT PRO’S VISIBILITY

Operations Manager 2007 R2

EXPANDING THE IT PRO’S VISIBILITY

Operations Manager 2012

PROTECTING YOUR INVESTMENTS

• Audit Collection Services

• Agentless Exception Monitoring

• Distributed Application Designer

• Reporting/DW• Cross Platform• Connectors• SynTx/MP Templates

• Gateway• PowerShell• Self Tuning Thresholds• Service Level Tracking• AD Integration• Notifications• Existing Management

Packs

Infrastructure Monitoring(OS, SQL, IIS)

Application Monitoring(.NET, J2E)

End User Experience(Synthetic Transactions)

Infrastructure Monitoring(Network)

Consi

stent

UX

(Conso

le,

Web

, Share

Poin

t)

Service Owner

Infra Owner

CIO

NEW

NEW

IMPROVED

360 – HOLISTIC VIEW OF HEALTH360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

Discovery Monitoring

Visualization Reporting

NETWORK MONITORING

• Multi-vendor support• Multi-protocol support• Server to network dependency discovery

NETWORK MONITORING

Demo

NETWORK SUMMARY DASHBOARD

NETWORK NODE DASHBOARD

VICINITY DASHBOARD

NETWORK INTERFACE DASHBOARD

HOLISTIC VIEW OF APP HEALTH (NETWORK INFRA)

• Vicinity Dashboard showing contextual Network Map• Summary Dashboard of Network Devices• See Network Device Details and Health

Infrastructure Monitoring(OS, SQL, IIS)

Application Monitoring(.NET, J2E)

End User Experience(Synthetic Transactions)

Infrastructure Monitoring(Network)

Consi

stent

UX

(Conso

le,

Web

, Share

Poin

t)

360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

Service Owner

Infra Owner

CIO

NEW

NEW

IMPROVED

360 – HOLISTIC VIEW OF HEALTH

J2E IN SCOM 2012• Supported Platforms in SCOM 2012:– Operating Systems• Windows

– Java EE Application Servers• WebSphere 6.1 & 7.0• WebLogic 10gRel3 & 11gRel1 • JBOSS 4.2 & 5.1 (JVM 1.5+), JBOSS 6 (TBD)• Tomcat 5.5 & 6.0 (JVM 1.5+), Tomcat 7 (TBD)

JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic)

JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic)

EXERCISE 3 - JAVA EE MONITORING

Windows OS

JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic)

Web Server

Message Queues

Connection Pools

Naming Service

Transaction Service

….….….

Monitor App ServerMonitor Appusing standard MBean

Monitor App using custom MBean

1

2ApplicationApplication

3

Application

Java Management

Extension

MBean

Store

JAVA EE MONITORING OVERVIEW

• JEE Application Servers – Automatic discovery– Availability monitoring– Performance Monitoring

• Memory• Garbage Collection• Threads• Class Loader• JIT Compiler

• JEE Applications– Automatic discovery– Application module discovery– Availability monitoring– Template based custom monitoring

THE AVICODE SOLUTION• 24x7 LOB application monitoring (web app and services)• Detect performance and exception events• No source code modifications• Low overhead• End-to-end transaction tracking• 360º application holistic view• Application availability monitoring• Problem management workflows• End-user health monitoring• Intelligent analytics and reports• Isolate where the events occurred, greatly reducing MTTR

33

APPLICATION AVAILABILITY MONITORING

• Volume-based health definition

• Easily define custom KPIs/critical transactions

• Monitor the health state of individual transactions

• Automatically calculate baseline performance levels

• Real-time dashboard and performance insight

• Alerts with root-cause information

34

END-USER HEALTH MONITORING

• “Keyboard to eyeball” response time measurement– Event correlation with the

presentation layer and SOA back end web services

• Unsurpassed visibility in the browser– User session troubleshooting– JavaScript exception data collection

• Performance monitoring from the browser perspective – HTTP, AJAX and JavaScript

• Performance degradation – HTML, images, scripts, HTC, CSS

content size, network latency or server performance

• Statistical information – Per application, ASP page, IP

performance counter

– Average client execution time, # failures/sec, #Performance/sec, etc.

35

AVICODE ADVISOR ANALYTICS AND REPORTS

• Application quality analysis from server to browser

• Client side analysis– Javascript errors– Load time for pages and Ajax calls– Content size– Problem and performance based

on Subnet– Client Speed distribution

• Identify “quick wins” for improving performance

• Measure before/after performance for new releases and fixes

• Proactive capacity planning and analysis

• Flexible report scheduling options

36

WHAT’S THE END RESULT?

APPLICATION MONITORING

Demo

HOLISTIC VIEW OF APP HEALTH (APP MONITORING)

• Out of box App Discovery and Monitoring• Easy to understand Application failures via Resource View• Useful Dev information for efficient escalation• Increased time to value without custom MP authoring

Holistic view of Application Health

Reduced TCO of Management Infra

Simple and Powerful Visualizations

decreasing time to value

IT P

ro V

isib

ility M

TTR

• Simple creation and customization of Dashboards through Templates and Widgets

• Personalized Dashboards enable increased service owner efficiency and troubleshooting

• Consistent views across all consoles enable users to see and share Dashboards with various owners (Infra, Service, and Managers)

CONSISTENT EXPERIENCE – DESKTOP CONSOLE

CONSISTENT EXPERIENCE – WEB CONSOLE

Desktop Console

CONSISTENT EXPERIENCE – SHAREPOINT

Desktop Console

Web Console

DASHBOARDS

OpsMgr 2007 R2

• Create all your views first– Configure each one– Organize them in a folder– Tell your team it’s part of a

Dashboard so they don’t change them

• Create a custom view to contain others

• Add your views to into your custom view

OpsMgr 2012

• Create Rich and Flexible Dashboards

DASHBOARDS

Baelson Duque

Demo

SIMPLE AND POWERFUL VISUALIZATIONS VIA DASHBOARDS

• Easy to create Dashboards from Windows and Web Console• Easy to customize data visualizations via Widgets• Dashboard and Widgets delivered through MPs• Show Dashboards in SharePoint

Holistic view of Application Health

Reduced TCO of Management Infra

Simple and Powerful Visualizations

decreasing time to value

IT P

ro V

isib

ility M

TTR

SESSION OBJECTIVES AND TAKEAWAYS

• Session Objectives: −Introduce Operations Manager 2012

• Understand how Operations Manager 2012:−Helps reduce the customer’s Mean Time to

Resolution−Expands the IT Pro’s visibility of their

environment