system thinking on atm

8/2/2019 System Thinking on ATM

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System Thinking on

ATM

MIS Assignment


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SYSTEMS THINKING

Focuses on how the things being studied interact with the otherconstituents of the system

IT IS APPLICABLE TO:

1. Complex problems that involve seeing the BIG PICTURE

2. Recurring problems

3. Issues where an action affects the environment

4. problems whose solutions are not very obvious

An ATM is a deterministic system which is predictable in inputs anddelivery


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HOW ATM concept IS A SYSTEM?

It has got a purpose with the larger system i.e. the bank

All its parts i.e , the machine, the money inside it, the securityinstallation /recruited, network everything is essential for the properfunctioning of ATM as a system

ATM location and arrangement is very strategical wherein thedifferent parameters such as the population density, transactionneeds, competitors, cost on banks side etc. are taken into

consideration

The feedback from the customers, bank correspondents can have anaffect in the subsequent strategies and actions. This way they canmake themselves stable


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Introduction

An automated/automatic teller machine (ATM) is also known asan automated banking machine (ABM), Cashpoint, cashmachine or sometimes a hole in the wall in British English.

It is a computerized telecommunications device that provides

the clients of a financial institution with access to financialtransactions in a public space without the need for a cashier, humanclerk or bank teller.

The idea of self-service in retail banking developed throughindependent and simultaneous efforts in Japan, Sweden, the United

Kingdom and the United States.


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Banks point of view

Decrease the work load on the staff.

Reduce the wait time.

Reduce the need of the customer to visit the bank.

Provide better customer experience.

Provide 24X7 service without keeping the bank branch open.


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Location

Inside the premises of a bank.

Areas where the bank customers are densely located.

Shopping centers/malls, airports, grocery stores, petrol/gas stations,restaurants, or anywhere frequented by large number of people.


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Networks

Most ATMs are connected to interbank networks.

Enables people to withdraw and deposit money from machines notbelonging to the bank where they have their accounts or in thecountries where their accounts are held.

Some examples of interbank networksinclude NYCE, PULSE, PLUS, Cirrus, AFFN, Interswitch, STAR,and LINK.

Many banks charge ATM usage fee. In some cases, these fees are

charged solely to users who are not customers of the bank where theATM is installed; in other cases, they apply to all users.


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Security

Encryption of personal information, required by law in many jurisdictions, is usedto prevent fraud.

Alternate methods to verify cardholder identities have been tested and deployedin some countries, such as finger and palm vein patterns, iris, and facialrecognition technologies.

Alarm sensors are placed inside the ATM and in ATM servicing areas to alert theiroperators when doors have been opened by unauthorized personnel.

Security guards and vigilance camera installation

Bank lobbies that are not guarded 24 hours a day may also have secure doorsthat can only be opened from outside by swiping the bank card against a wall-mounted scanner, allowing the bank to identify which card enters the building.

On-screen safety warnings and may also be fitted with convex mirrors above thedisplay allowing the user to see what is happening behind them.

ATMs that are exposed to the outside must be vandal and weather resistant


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Common Uses

Cash withdrawals

Credit Card cash advances

Check account balance

Foreign Exchange: If the currency being withdrawn from the ATM isdifferent from that which the bank account is denominated in (e.g.:withdrawing USD from a bank account containing INR), the moneywill be converted at an official wholesale exchange rate. Thus, ATMsoften provide one of the best possible official exchange rates for

foreign travelers and are heavily used for this purpose as well.


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Alternative Uses

Paying routine bills, fees, and taxes (utilities, phone bills, socialsecurity, legal fees, taxes, etc.)

Printing bank statements

Cheque processing

Adding pre-paid cell phone / mobile phone credit.

Gold transaction: Machine will swap your plastic or paper money for asmall bar of the real stuff.

Fast loans Donations

Movie/Concert/Train tickets

Money Transfer


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Thank you so much! Really appreciate your patience!

system thinking on atm

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