US008160215B2

(12) United States Patent (10) Patent No.: US 8,160,215 B2 Or-Bach et a]. (45) Date of Patent: *Apr. 17, 2012

(54) SYSTEMS AND METHODS FOR VISUAL 6,104,790 A 8/2000 Narayanaswami PRESENTATION AND SELECTION OF IVR 6,173,042 131* 1/2001 Wu_ ~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ 379/8894 MENU 6,560,320 B1 5/2003 Palelov et al.

6,594,484 B1 7/2003 Hltchrngs, Jr. 6,763,091 B2 * 7/2004 Shimada .................. .. 379/8819

(76) InVenIOrSI Zvi or-Baeh, San Jose, CA (US); Tel 6,788,770 B1 * 9/2004 Cook et a1. ............. .. 379/10001

Lavlan, Sunnyvale, CA (US) (Continued)

( * ) Notice: Subject' to any disclaimer,~ the term of this FOREIGN PATENT DOCUMENTS patent is extended or adjusted under 35 USC 154(1)) by 0 days‘ JP 2004274425 A 9/2004

C t' d This patent is subject to a terminal dis- ( on lnue ) claimer.

OTHER PUBLICATIONS (21) Appl. No.: 13/236,928 _ _ _

Damhurs, M., et al., “A Multrmodal Consumer Information Server

(22) Filed: sep_ 20, 2011 with IVR Menu,” 2nd IEEE Workshop on Interactive Voice Technol ogy for TelecommunicationsApplications (IVTTA94), Kyoto, Japan,

(65) Prior Publication Data Sep. 25-27, 1994, pp. 73-76.

US 2012/0063574 A1 Mar. 15, 2012 (Continued)

Related US. Application Data . . . . Primary Examiner * Gerald Gauthier

(63) Continuation of application No. 13/159,093, ?led on . _ . Jun. 13, 2011, noW Pat. No. 8,054,952, which is a (s7a‘gogf’gtrgveghjlggz?vfarrf’rm *Venable LLP’ Mlchael A‘ continuation of application No. 12/879,318, ?led on ’ '

Sep. 10, 2010, noW Pat. No. 8,000,454. 57 ABSTRACT

(51) Int. Cl. ( ) H 04M 11/06 (2006-01) Embodiments of the invention provide a system for enhanc H04M1/64 (2006-01) ing user interaction With Interactive Voice Response (IVR)

(52) US. Cl. ............. .. 379/8818; 379/8804; 379/8817; destinations, the system comprising; a processor; and 21 379/8819; 379/8823; 379/100-01; 455/563; memory coupled to the processor, the memory comprising:

704/275; 715/763; 717/105; 717/109 data encoding a database, the database comprising a list of (58) Field of Classi?cation Search ............. .. 379/ 88.04, telephone numbers associated With one or more destinations

379/8813, 88.16, 88.17, 88.18, 88.19, 88.23, implementing an IVR; instructions executable by the proces 379/100.01; 455/563; 704/275; 715/763; sor for automatically communicating With at least one user;

717/109, 105 and instructions executable by the processor to pull at least See application ?le for complete search history. one menu from the database and display the menu to the at

least one user, Wherein the menu is associated With a tele (56) References Cited phone number dialed by the at least one user, and Wherein the

menu comprises at least one icon. U.S. PATENT DOCUMENTS

5,416,831 A 5/1995 CheWning, III et a1. 5,802,526 A * 9/1998 Fawcett et a1. ........... .. 379/8813 20 Claims, 32 Drawing Sheets

<——-> Gateway T116 108a Destination

112

Device (Telephone) 1051;

m" — a 106 104 (CompZteev/TVOIP) / 3 er

102a c "f $ 1080 ‘IDS

10215] 110

US 8,160,215 B2 Page 2

6,885,737 6,920,425 6,968,506 7,027,571 7,027,990 7,065,188 7,092,738 7,180,985 7,215,743 7,324,633 7,331,036 7,353,016 7,392,193 7,466,803 7,646,858 8,000,454 8,054,952

2004/0217986 2006/0239422 2007/0026852 2007/0243887

U.S. PATENT DOCUMENTS

4/2005 7/2005 11/2005 4/2006 4/2006 6/2006 8/2006 2/2007 5/2007 1/2008 2/2008 4/2008 6/2008 12/2008 1/2010 8/2011

11/2011 11/2004 10/2006 2/2007 10/2007

Gao et al. Will et a1. ................... .. 704/275

Yacovone et al. Cook ....................... .. 379/88.17

Sussman Mei et al. ................. .. 379/88.23

Creamer et al. 455/563 Colson et al. .... .. . 379/88.16

Creamer et al. . 379/88.18 Gao et al. ......... .. . 379/88.18

Hambleton et a1. ........ .. 717/105

Roundtree et al. Mault Burg et a1. Sala?a et al. Or-Bach et a1. .......... .. 379/88.18

Or-Bach et a1. . 379/88.18 Hambleton et a1. ........ .. 345/763

Rinaldo et al. Logan et a1. Bandhole et al.

2008/0066015 A1 3/2008 2008/0098353 A1* 4/2008 2008/0226042 A1 9/2008 2009/0154666 A1* 6/2009 2009/0225788 A1 9/2009

Blankenhorn Hambleton et al. ........ .. 717/ 109

Singh Rios et a1. ................ .. 379/88.18

Kephart et al.

FOREIGN PATENT DOCUMENTS

WO WO-2008086320 A1 7/2008

OTHER PUBLICATIONS

Shah, S.A.A., et al., “Interactive Voice Response With Pattern Rec ognition Based on Arti?cial Neural Network Approach,” Interna tional Conference on Emerging Technologies, Nov. 12-13, 2007, pp. 249-252.

Trihandoyo, A., et al., “A real-time speech recognition architecture for a multi-channel interactive voice response system,” International Conference on Acoustics, Speech, and Signal Processing, vol. 4, 1995, pp. 2687-2690.

* cited by examiner

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