HELLO THERE, OURSELVES.

HOW DO WE MEASURE UP TO OUR OWN YARDSTICK?

CAVEAT

This is the first use of the survey tool, which will become an on-going instrument.

UNDERCURRENT AT A GLANCE

Hierarchy Beneath the CEO

1 Step Away

2

3

4

5

6

7

Tenure in Number of Years

2 3 4 5 61

(50)%

0%

50%

100%

PURPOSE PEOPLE PROCESS PRODUCT PLATFORM

JUST HOW RESPONSIVE DO WE THINK WE ARE?Overall, First Years, Lifers (4-6 year tenure), Top Tier, Everyone Else

WHAT BROUGHT DOWN OUR SCORES?

WE’RE NOT ON THE SAME PAGE

WE DON’T KNOW WHAT EACH OTHER IS WORKING ON

OUR COMMUNITY ISN’T INCENTIVIZED TO IMPROVE OUR PRODUCTS

Overall, we scored-17%.

Top Tiers scored us a -50% vs 0% for everyone else. Lifers scored us a 0% vs -14% for First Years.

HYPOTHESIS: There are tensions in the org that are not being processed.

Overall, we scored 0%.

Top Tiers scored us a -8% vs 5% for everyone else. Lifers scored us a 13% vs -7% for First Years.

HYPOTHESIS: Our strong tendency toward individual autonomy has hurt team cohesiveness.

Overall, we scored 12%.

Top Tiers scored us a -33% vs 36% for everyone else. Lifers scored us a 13% vs 50% for First Years.

HYPOTHESIS: Our product mix lacks standardization before it can become open to our community.