TABLEMANAGEMENT

The easy way to optimise table turnaround, maximise covers and manage walk-ins.

FLOORPLAN

Version 1.01

TABLEMANAGEMENT

Product Card

FLOORPLANQuick overview

FloorPlan Thefloorplanmodulehasbeendesignedtobeasintuitiveaspossible,sothatanyemployeecanquicklyunderstandthekeyfunctionality.Thereare5keyareasonthescreentoallowyoutoperformkeytasks.

FloorPlan Thefloorplanislocatedinthemiddleofthescreenanddisplaystheselectedfloor/area.Eachtablecanbepositiontoreflectthelayoutofeacharea.Dependinguponthenumberoftablesrequired,eachtablecanberepresentedin3sizes(small,mediumorlarge)andbeofadifferentshape(square,roundorrectangle).

FloorPlan Multipleareascanbesetuptoreflecthowyouwanttooperateandwhatyouwanttoseeduringservice.Eachtablethatisnotbeinguseshowstheminimum/maximumnumberofgueststhattablecanaccommodate.

Walk-ins Thesystemmakesdealingwithwalk-insveryeasy.Simplyclickonanumberofguestsforwhichatableisrequiredandallocateatable.

BookingStatus

Bookingsarepresentedin4differenttabsbasedontheircurrentstatus.Expectedbookings(web&telephone)areshownintheUpcoming tabuntiltheyarriveattherestaurant.Onceatableisfullyseated,itmovestotheSeated tab.AnybookingmarkedasNoShowismovedtotheNoShowtab.

SitesAccess Formultisiteoperators,anddependinguponyouraccesslevel,youcaneasilymovebetweendifferentrestaurants.Soifyouarefullinonerestaurantbuthaveavailabilityinanotherrestaurantnearby,youcanalsobookguestsinthatotherrestaurant– bythetimetheygettotheotherrestaurant,theirtableisbookedandready.

Timer Thetimerbuttonallowsyoutoquicklyview:• Howlongeachtablehasbeensatfor;• Howmuchtimeisremainingforeachtable;• Howlongbeforeeachtableisexpectingthenextbookingtobesat;

DiaryNotes Thediarynotesbuttonallowsyoutocommunicateanyinformationtootherusersthatmayberequiredforcurrentday(orfuturedaysifcreatedinthemainDiary).Thisisalsoveryusefultomakesurethatkeyinformationispassedonproperlybetweenmanagers/hostsatsplitshiftscrossovers.

Buttons Asetofbuttonsislocatedonthelefthandsideofthescreentoallowadditionalkeyfunctions,includingaccessingDiaryView,addingaTelephonebooking,Searching forabooking,makingchangestothefloorlayout orLoggingout.

BookingsInfo

Bookingdetailsincludethesourceofthebooking(Web,Telephone,Rewardchannel,iPhoneapp,FacebookorWalk-in).Thepre-allocatedtable(s)number(s)canbechangedatanytime).Asetoficonsshowsthebookingstatus(Confirmed,Unconfirmed)andamessageiconiftheguest/hostaddedaspecialrequestwhenthebookingwasmade.

Seatingabooking

Tositabooking,simplyclickonthebookingrecordintheUpcoming tab…

Seatingabooking

Ifyouwanttositthatbookingontothepre-allocatedtable,simplyclickonSeated (orPartiallySeatedifonlysomeoftheguestshavearrived).Theallocatedtablewillshowasoccupiedandingreen.

Seatingabooking

TheseatedbookingismovedtotheSeated tabandthetableisshownasoccupied.

Seatingabooking

Ifyoudecidetopartiallysitthebooking,thenthetableisshowninalightershadeofgreenandthebookingremainsintheUpcomingtabuntilallguestshavearrivedandbeenseated.Whentherestaurantisbusy,ithelpsdirectinglatecomerstothecorrecttablequicklyandefficiently.

Movingatable

Iftheguestdecidestositatadifferenttable,simplyclickonthebookingrecord,selectanothertablethenclickonMove.Ifabookingwasalreadyallocatedtothattable,thenthesystemwillperformchecksinthebackgroundtore-allocatethattablebasedonoccupancy&timeallocation.

Movingatable

Iftherestaurantisveryquietandatableof2wantstositonatableof4,itissometimeshardtosayno.SoalthoughthesystemissetupwithparametersforMIN/MAXoccupancy,thesystemallowsyoutositanybookingsonanytables,andyoucanevencramatableof8ona6topifbusyandguestsreallywantatable.

Seatingawalk-in

Ifyouhaveabigqueueandwanttoquicklysitawalk-in,simplyclickonthenumberofguests,selectatableandclickonSave.Iftheselectedtablewasallocatedtoanupcomingbooking,thenthesystemwillautomaticallyperformsthenecessarycheckstoensurethetablecanbeused.

Seatingawalk-in

Ifyouhavealargepartywalk-in,youcanselectmultipletablestoaccommodatethatwalk-ininthesameway.Justselectanytables– thiscanincludetablesthatarenotadjacentforexampleifyoutakeatablefromupstairstojoinwithsometablesdownstairs.

Seatingawalk-in

Ifyouhavethetimeandwishtocaptureyourguestdetailsforwalk-ins,youcandosobyclickingonthe+AddGuestlink.

Seatingawalk-in

Theguestsdetailswillautomaticallycreatearecordandaguestcardinyourguestdatabase,thatcanbeusedformarketingpurpose.

Seatingawalk-in

Ifyouwanttocaptureguestdataforwalk-ins,youcanenteranyofthefield(FirstName,LastName,EmailorTelephone.Iftheguestrecordisalreadyinyourguestdatabase,itwillautomaticallydisplaymatches.Werecommendusingemailaddressortelephonenumber,astheremaybequiteafew‘John’or‘Smith’intheguestdatabase.

Seatingawalk-in

Ifyouwanttocaptureguestdataforwalk-ins,youcanenteranyofthefield(FirstName,LastName,EmailorTelephone.Iftheguestrecordisalreadyinyourguestdatabase,itwillautomaticallydisplaymatches.Werecommendusingemailaddressortelephonenumber,astheremaybequiteafew‘John’or‘Smith’intheguestdatabase.

BookingReallocation

Bydefault,anytablewhereyouwanttositabooking/walkingthathasanotherbookingallocatedalreadyonthattablewithinthetableallocatedtimewillbemovedtoanothersuitabletable(No.ofguestsandtimeallocated).Inexampleabove,table07isonlyavailableforonehour(Bookedat04:15PM)

BookingReallocation

IfyouunselecttheRelocateexistingbookingoftablescheckbox,thensystemwillallocatethattabletothewalk-inonlyforthetimethattableisavailableuntilnextbookingi.e.60minutes.Thisisveryusefultoaccommodateguestswhojustwanttohaveaquickbiteandgo,asitincreasesyourtableturnaroundsandcovers.

RAGTableStatus

Asyougoalongasession,youwillnoticethatthestatusofthetableschangebasedonaRGBstatus:Greenupto15minutesbeforetableisdueback,Amberfrom15minutestotimewhentableisduebackandredifthetablehasusedallitsallocatedtime.Thishelpsthemanager/hostwithmanagingcorrecttablesturnaround.

Timers Toseehowlongeachtablehasbeensat,clickonthetimerandselectCurrentSeatedTime.Anytablethatisoverduewillshowasaminustime.Tablesthatarewithintheirallocatedtimeareshowningreen.Inexampleabove,table02isavailablefor90minutes,hasbeensatfor1hr29minutes,sohas1minuteleft.

Timers Toseehowlongeachtablehasgotleft,clickonthetimerandselectTimeRemaining.Anytablethatisoverduewillshowasaminustime.Tablesthatarewithintheirallocatedtimeareshowningreen.

Timers Toseehowmuchtimeisleftbeforenextbookingsaredueforeachtable,clickonthetimerandselectNextReservation.Anytablethathasbeenallocatedbookingswillshowhowmuchtimeisleftuntilnextbookingisdue.Inexampleabove,table09isduein2minutes.

Cancelabooking

Tocancelabooking,simplyselectthebookingformtheUpcoming windowthenclickonCancel

Cancelabooking

ThatbookingisnowmarkedasCancelled inallareasofthesystem,includingtheguestdatabaseifyouusetheMarketingmodule.

NoShow TomarkabookingasNoShow,clickonthebookingrecordintheUpcoming window,thenclickontheNoShowicon.

NoShow ThebookingwillbemovedtotheNoShowwindowandbemarkedasaNoShowthroughoutthesystem,includingintheguestrecordintheMarketingdatabase.

UndoNoShow

YoumayhaveabookingthathasbeenmarkedasaNoShowafter15minutesbutthenturnsup10minuteslater.Inthiscase,clickonthebookingrecordintheNoShowwindow,theselectUndoNoShow.

UndoNoShow

Thebookinghasbeenre-instatedintheUpcoming bookingswindowreadytobeseatedandhasbeenremovedfromtheNoShowwindow.

CompleteTable

TheComplete tablestepisperhapsthemostimportantactiontoperformduringservice,asmarkingatableascompleteautomaticallyreleasesthattable(andguestscapacity)intoinventoryforwalk-ins.Simplyclickonthetable(orselectbookinginSeated window)…

CompleteTable

ClickontheComplete icon.

CompleteTable

ThetableisremovedfromtheSeated window(recordisavailableintheAll window)andthetableisnowfreetobeusedagain.

AddPhoneBookings

Toaddatelephonebookingforcurrentdayorfuturedate,clickontheAddBookingbutton.Selectdate,session,numberofcoversandtable(ifdifferentfromsystemsuggestion)thenclickonNEXT>>

AddPhoneBookings

Enterguestsdetails(orselectfromdatabasesearchifyouareusingthatfunctionalitywhereyoucansearchbyFirstName,LastName,TelephoneorEmail)thenclickonNEXT>>

AddPhoneBookings

EnteranyrelevantadditionalinformationifrequiredthenclickonNEXT>>

AddPhoneBookings

Thebookingisnowavailableinthediary

SearchforBookings

Tofindabooking,simplyclickonSearch icon,entercriteriathatyouwishtosearchforandclickonSEARCH

SearchforBookings

Thesystemwillreturnanyinstancesofabookingbasedonyoursearchcriteria,foranyfuturebookingsheldinthesystem.Simplyclickonabookingtogotothatrecordandedit.

EditBookings

YoucanthenEdit,Confirm orCancel theselectedbooking.

AddDiaryNote

Toaddadiarynote,clickonBell icon,enternoteandclickonSend.Youcanaddamanynotesasyouwant.

DiaryView YoucannavigatebetweentheFloorPlantothediaryifrequired.SimplyclickontheDiary icon.OnceintheDiary,youcanalsoviewalinearviewofyourreservationsbyclickingontheTableViewDiarylink.Toreturntothevisuallayout,clickonFloorPlan.

Layoutsetup ThelayoutconfigurationisaccessedviatheLayout button.Alltables,groupings,andcapacityistakendirectlyfromthediary’stablessetup,socreatingthefloorplanlayoutisveryfastasitonlyinvolveselectingthetableshape/sizeanddraggingeachtableintoposition.

Layoutsetup Thescreenshowsthedifferentareasthathavebeensetupinthediary’stablemanagementsectionofthesystem.Simplyselecttheareaforwhichyouwanttocreatethevisualfloorplan…

Layoutsetup Theselectedtablecanbemodifiedtovisuallyfitthetypeoftable(Square,roundorrectangle),thesizeofthetable(Small,mediumorlarge)andusercanrotatethetablename/numberandtableshapetofitthedesiredorientation.

Layoutsetup Theselectedtablealsodisplaysitscapacityandallocatedarea.Onceallchangestothefloorplanaredone,clickonDone thenSave.Itisthatsimple.