table of contents - for providers
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V.03072919
Table of Contents
e-Boarding Issue Process ……………………………………………………………………………………………………… 3
Logging Onto e-Boarding ………………………………………………………………………………………………………. 3
Go to: https://providers.beaumont.org ……………….………………………………………………………………. 3
Access e-Boarding through Provider site ………………….……………………………………………………….…. 3
Log In ………………………………………………………………………………………………………….……………………….. 4
Schedule a New Case ………………………………………………………………………………….………………………… 5
Complete Patient Contact Information ……………………………………………………………………..………….. 6
Complete Medical Information ………………………………………………………………..…………………………....7
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Document Cardiac Surgery Indicators ……………….……………………………………….…………………………. 7
Document Electrophysiology Indicators ………………….…………………………….……………………………... 8
Complete Insurance Information ………………………………………………………………………………………... 8
Complete Boarding Request Information ………………….…………………………………………………………. 9
Boarding Confirmation ………………………………………………………………………………………………….…… 11
View or Edit Cases ………….……………………………………………………………………………………………………12
To Edit Data………………………...……………….............................………………………………………………. 13
To Add a New Procedure e-Boarding Case Status Definitions ….……………………………………………14
Access Boarding Forms & Guides …………………………………………………………………………………………15
Print an e-Boarding Access Request Form for New User………………………….………………………….15
View or Print a Quick Reference Guide ……………………………………………………………………………….15
Manage My Account ……………………………………………………………………………………………………………16
Update Your Account Information …………………………………………………………………………………….…16
Change Your Password …………………………………………………………………………………………………….….16
Access Request to Physicians ………………………………………………………………………………………………16
Manage Physician’s Users ……………………………………………………………………………………………………17
Contact Us …………………………………………………………………………………………………………………………..17
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Logging Onto e-Boarding - Two ways to get to it
1. Go to: http://www.beaumont.org
• Scroll down to the footer and click Physicians
2. OR go to https://providers.beaumont.org
Both of these options will take you to the Provider website. You do not need to login yet.
Once on the providers site, click the e-Boarding link under Quick Links:
• Once on the e-Boarding page, select which hospital location you need to board for.
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*Note that this reference guide only covers how to e--Board for the Dearborn, Taylor,
Trenton and Wayne locations.
You are now on the e-Boarding site. Click the orange Login button.
A small box will appear. Login with your personal e-Boarding username and password, NOT the
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physician’s info.
Schedule a New Case
• Select the physician from the dropdown box that you would like to schedule a new
case for then hit Submit, then Schedule a New Case.
Complete Patient Contact Information
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(All fields with a red * must be filled in.)
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Complete Medical Information
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Document Cardiac Surgery Indicators
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Document Electrophysiology Indicators
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Complete Insurance Information
(All fields with a red * must be filled in.)
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Complete Boarding Request Information
(All fields with a red * must be filled in.)
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Boarding Confirmation
Document whether the patient has been informed of the risks and benefits.
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• Confirmation screen appears with 4 optional boxes to access:
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View or Edit Cases
Select which physician to view or edit cases for.
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View or Edit Cases (continued)
• Complete selected fields
• Select status (All, New, Closed) & then click Apply Filter
• Click the View button to display all details
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To Edit Data: Click the pencil icon
To Add a New Procedure: Click this link to add additional procedures
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e-Boarding Case Status Definitions
Open • New
• Resubmitted
• Cancel Request
• Rejected
Closed • Confirmed
• Cancel Confirmed
Access Boarding Forms & Guides
• Print an e-Boarding Access Request Form for New User
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• View or Print a Quick Reference Guide o Access these documents in two
different places - these are, or on the Provider site below the locations.
▪ available on the e-Boarding site
▪ and on the Provider site below the locations boxes
Manage My Account
Update Your Account Information: Select My Account. Enter changes, and then click Update
User.
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Change Your Password: Select My Account. Type in a new password that meets security
requirements.
Access Request to Physicians
• Select My Account, then Email a Request to [email protected]
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Manage Physician’s Users
• Email [email protected] and include the names of users you wish to
remove.
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Contact Us BOARDING OFFICES
Beaumont – Dearborn 313-593-7429
Beaumont – Taylor 313-295-5399
Beaumont – Trenton 734-671-3265
Beaumont – Wayne 734-467-4033
PHYSICIAN LIASIONS
Freda Smith (Dearborn) 313-593-7084
Dan Cytacki (Dearborn) 248-632-3582
Amy Lavrack (Taylor) 313-375-7084
Debbie Beaudrie (Trenton) 734-671-3903
Jane Dause (Wayne) 734-467-2524
TECHNICAL ASSISTANCE
IT HELP DESK (Oak Care/Epic, Remote Access 888-481-2448
BEAUMONT WEBSITE
Provider Website (access in footer, bottom left) Beaumont.org
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E-BOARDING Issue Process
Level - 1 This document is for E-boarding users who experience problems such as needed password resets,
application errors, and access/boarding problems. Below is the process needed to be followed for
your issue to be documented, and resolved.
1. For any issues or problems with the E-boarding application please call the Beaumont IT Help
desk at 1-888-481-2448.
2. They will ask you what application you are accessing, and get detailed information. Please
refer to the application name as eBoarding Oakwood application.
3. After the information regarding the issue/problem is gathered, a problem ticket will be created
and assigned to the IT team to fix the issue. Please note down the problem ticket number.
4. E-boarding administrator will acknowledge the Problem ticket and resolve any issues and an
email notification will be received once the issue is resolved, followed by a phone call
confirmation.
Level – 2
Please email the Web and Mobile team explaining the is issue and the problem ticket number -
Level – 3 Please email the Web and Mobile team manager the problem ticket number at -
Response Time:
Level 1 – Once ticket is registered in the system 2-4 hours Regular business hours
Level 2 – Email to the Web and Mobile team 2-4 hours Regular business hours
Level 3 - Email to the Web and Mobile Manager 2-4 hours Regular business hours
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