table of contents - hunter collegehr.hunter.cuny.edu/forms/ctc_courseofferings.pdf• identify and...

T A B L E O F C O N T E N T S

P A G E

What’s New at the CTC Fall 2007 ..................................................................................... i

Workplace Effectiveness Courses.......................................................................................1

Communication Courses ........................................................................................................6

Management and Supervision Courses ...........................................................................12

Administrative Professional Certificate (APC) Program .......................................21

Special Seminars ......................................................................................................................24 Citywide New Employee Orientation Program What Every Attorney Should Know About NYC’s Conflicts of Interest Law “Working Well NYC”: An Employee Wellness Seminar

CUNY Courses at the CTC ..................................................................................................25

Procurement/ Design +Construction Excellence Courses Mayor’s Office of Contract Services (MOCS) ........................................................................27 Other Procurement Courses .....................................................................................................35 ISM Satellite Seminar ..............................................................................................................35 Design +Construction Excellence............................................................................................39

Audit Courses...........................................................................................................................41

Computer Application and Operating System Courses Database......................................................................................................................................48 Spreadsheets................................................................................................................................53 Email/Calendars..........................................................................................................................57 Presentation.................................................................................................................................60 Word Processing .........................................................................................................................62 Operating Systems ......................................................................................................................65 Desktop Publishing .....................................................................................................................66 Graphics ......................................................................................................................................68 Project Management ...................................................................................................................71 Web Page Development..............................................................................................................72 Report Writing ............................................................................................................................79 Desktop E-Learning ....................................................................................................................81

IT Preview Workshops.........................................................................................................82

Featured IT Training Courses ............................................................................................83

APPENDIX: Fall 2007 Course Schedule and CTC Application

What’s at the CTC Fall 2007

Program Area / Course Page

Management & Supervision Courses

CTC ON CALL: The Supervisor’s Toolkit Need a quick refresher? Want to update your toolkit? CTC ON CALL offers you the opportunity to learn something new without even leaving your desk. This program offers participants the opportunity to brush up on specific supervisory skills. Select five of the fifteen titles, pull up a chair and call into these one-hour focused call............................................................. 12

CTC ON CALL: “The 5:00pm” Career Challenge As part of a CTC ON CALL special program offering, Life-Work Coach Dr. Susan R. Meyer will be available for call-in questions and discussion about your career – how to get more out of your current job and resolve challenges at work. ....................................................................... 14

Inspired Leadership: Creating a Motivational Environment................................................................. 16

Management Intensive Symposium – A Five Day Certificate Program This five-day symposium brings together managers with at least one year of management experience to hone core management skills and explore new concepts and techniques. Participants will explore ways to develop strategies for creating an effective workforce through open communication, collaboration, strategic use of resources, and other proactive approaches to management. .......................................................................................................................... 17

Participatory Decision Making .................................................................................................. 19

Workplace Effectiveness Courses Creating Order: Strategies for Bringing “Calm” to Your Workday..................................................... 1

Developing and Implementing Strategic Change Projects.................................................................. 3

“Energizing” Your Work Environment................................................................................................... 3

Enhancing Your Personal Productivity ................................................................................................. 4

Resolving and Managing Challenging Situations ................................................................................ 5

The Service Challenge: Building Trust with the Public ....................................................................... 5

The Trainer’s Workshop.............................................................................................................. 5

Communication Courses

“Fierce” Communication for Increased Effectiveness................................................................................. 9

CUNY Courses at the CTC Government, Policies, and the Policy-Making Process

(Undergraduate Course)........................................................................................................................ 25

Practices in Public Administration (Advanced Level II, Post Graduate Course) ....................................................................................... 26

i

What’s at the CTC Fall 2007

Program Area / Course Page

Procurement / Design +Construction Excellence Courses .............................................. 27

Collecting and Analyzing Procurement Data

Conflict Dispute and Resolution Board (CDRB) Process

Contract Registration Process

DCAS Requirements Contracts and Warehouse

How, Why, and WOW! of Purchasing Cards

Human Services Procurement from the Vendor’s Perspective

Investigating Prevailing Wage Issues

Management of Design Consultants

Procurement Law for Non Lawyers

LEED Commissioning................................................................................................................................ 39

Audit Courses Zeroing in on Bribes, Kickbacks, and Payoffs ........................................................................................ 46

Computer Application Courses

Access 2007: Levels 1, 2, and 3 ................................................................................................................ 52

Excel 2007: Levels 1, 2, and 3 ................................................................................................................... 56

Outlook 2007: Levels 1, 2, and 3 .......................................................................................................... 59-60

PowerPoint 2007: Levels 1 and 2......................................................................................................... 61-62

Word 2007: Levels 1, 2, and 3 .............................................................................................................. 64-65

Operating System Courses

Windows Vista: Levels 1 and 2 ............................................................................................................ 65-66 IT Preview Workshops .......................................................................................................................... 82

ii

Fall 2007 Course Catalog The Citywide Training Center (CTC) nyc.gov/ctc 1

C9241: Creating Order: Strategies for Bringing “Calm” to Your

Workday Days of Training: 1 .6 CEU $125 Sep 27, Jan 11

This course is designed for individuals who want to learn how to improve their work processes by taking action steps to handle their work day better. Participants will gain skills to bring order to what seems to be “chaos” in the workplace and manage the stress that comes with it. Focus will also be on learning and practicing techniques for improving concentration as well as recall and memory skills.

SEMINAR OBJECTIVES: • Analyze the sources and impact of workplace “chaos” and learn how to seize control over what you can

control • Improve concentration and focus to assist you in “working smarter, not harder” • Learn stress survival techniques to help you balance your day • Develop and practice methods for increasing memory and recall skills • Overcome procrastination by using practical, step-by-step solutions that create the results you need

Target Audience: Administrative support staff and individuals who want to develop skills for creating order and increase productivity in the workplace

C8001: Dealing Effectively with Different Personalities Days of Training: 1 .6 CEU $125 Dec 10

This course will help participants to increase their personal effectiveness in dealing with people at all levels in an organization. It uses the “DiSC” Personal Profile System” assessment* enabling them to examine four personality types, to identify their own behavior profile, and to focus on ways to build and improve working relationships with everyone.

SEMINAR OBJECTIVES: • Self-analysis of personal style as a manager, a supervisor, or a team member • Identify personal comfort zones and how to expand them • Develop techniques to enhance work effectively with diverse personalities • Compare how others see you with how you see yourself and use this information to identify your

strengths and weaknesses • Learn to influence people whose styles clash with your own • Discover behavioral clues that identify the personal style preferences of people in typical work situations • Improve the quality of working relationships and reduce conflict

Target Audience: Managers, supervisors, team members, and all staff who want to build better working relationships

W O R K P L A C E E F F E C T I V E N E S S C O U R S E S

CTC Courses Can Be Tailored For Your Agency’s Needs [email protected] 2


C6060: Dealing with Difficult People Days of Training: 1 .6 CEU $125 Jul 23, Sep 17

This workshop provides participants with techniques to enhance their skills for dealing with difficult people in the workplace. Participants will learn how to manage their own behavior, explore different coping mechanisms, and develop more effective communication skills when confronted with a difficult person or situation.

SEMINAR OBJECTIVES: • Identify emotionally charged situations at work in order to minimize their impact • Practice strategies for gaining control of volatile situations • Apply techniques to take charge of work-place conversations • Learn how to fend off a personal attack without being drawn into a “no-win” showdown • Discover methods to keep pressure from affecting job performance

Target Audience: Managers, supervisors, and professionals

C2004: Delegation and Time Management

Days of Training: 1 .6 CEU $125 Aug 16, Oct 10 This course focuses on skills for organizing, planning, and prioritizing work assignments. Participants will learn strategies for developing short and long-term plans to delegate, track, monitor, and ensure successful completion of their unit’s work.

SEMINAR OBJECTIVES: • Analyze and improve work processes • Develop a personalized daily/monthly plan to accomplish goals • Identify and address time wasters • Manage interruptions and crises • Delegate work to appropriate staff • Overcome resistance to delegation

Target Audience: Managers and supervisors responsible for delegating and balancing multiple tasks


C9232: Developing and Implementing Strategic Change Projects

Days of Training: 2 1.2CEU $250 Oct 4-5 This workshop will assist project managers in guiding an initiative from inception to successful completion. Project managers will be able to use a strategic planning process to identify a project, then lead project teams to the desired outcome through a clear articulation of the result and the deliverables within specific time frames, identified resources and by tracking and monitoring key milestones through to project completion. Focus will be on identifying and defining project objectives, efficiently and effectively coordinating project tasks, and applying the right processes and tools for managing a project team.

SEMINAR OBJECTIVES: • Identify opportunities and challenges to be addressed • Use a structured process to establish scope and feasibility, project goals, need and feasibility, major

deliverables and completion date • Define and sequence project activities within specific project phases • Utilize Gantt charts to outline and track project activities and milestones • Complete work breakdown structure, pert charts and process maps as tools for project analysis and

completion • Develop a monitoring and control process for cost and resource allocation • Develop a communication plan to share key project plans and actions • Specify roles and areas of accountability for cross-functional project team members. • Create a motivational project team environment with a clear purpose, goals and working approach

utilizing the unique talents of each member

Target Audience: Managers, supervisors and professionals responsible for leading project initiatives

C9223: “Energizing” Your Work Environment Days of Training: 1 .6 CEU $125 Aug 7, Nov 13

The workplace environment can impact productivity, creativity, and success of a work unit. We have power over our work environment. This one-day program will give you ways to channel your positive energy so that it enhances workplace harmony, morale, and productivity.

SEMINAR OBJECTIVES: • Describe a positive work environment and the factors that create this environment • Understand how positive energy has a “contagious” effect on others • Identify the impact and the attributes of non-positive behavior in the workplace • Complete a self-assessment to identify your positive energy • Identify how to implement three success factors that will create and maintain positive energy • Create an action plan to make your workplace more positive, effective, and successful

Target Audience: Individuals who want to build a positive and effective work environment



C9226: Enhancing Your Personal Productivity

Days of Training: 1 .6 CEU $125 Aug 21, Dec 7 Are you always busy? Do you have hundreds of voicemails to return, endless e-mails to read, and mounds of paperwork to conquer? Often the whirlwind of activities that we engage in do not add significant value to the work we do for our agency or the services we provide for our customers. This one-day program identifies ten time stealers and provides practical, easy-to-use tips on how to overcome them.

SEMINAR OBJECTIVES: • Identify your “time wasters” • Identify your “HULA” moves (Having Unproductive Legitimate Action) • Apply seven time-saving tips to help you enhance your effectiveness and productivity • Learn how to focus your “freed up” time on the strategic issues facing your department and agency • Review four techniques to help build strong partnerships between you and others in your work unit and

agency • Recognize how enhancing productivity improves career potential • Develop an action plan to enhance your personal productivity

Target Audience: Employees seeking methods for enhancing their productivity, performance, and work effectiveness C5044: Managing Multiple Priorities Days of Training: 1 .6 CEU $125 Jul 24, Oct 12

This program will prepare participants to better manage the multiple priorities faced in today’s fast paced work environment. It will focus on how participants can take control of their workday with methods for maximizing efficiency and effectiveness and minimizing stress.

SEMINAR OBJECTIVES: • Clarify and set work and personal goals and objectives • Develop skills that get you organized and help you stay organized • Take charge of time • Identify and keep top priorities in motion when everything is important • Recognize and overcome “productivity killers” • Utilize planning and organizing tools to measure and monitor progress

Target Audience: Individuals who need to balance multiple tasks and manage their time



C9229: Resolving and Managing Challenging Situations

Days of Training: 1 .6 CEU $125 Aug 22, Dec 17 How you resolve and manage challenging situations can impact on your success in the workplace. In this workshop participants will explore the professional skills and techniques needed to take control of potential “career damaging” behaviors. Focus will be on employing a positive approach for defusing anger and resolving situations and issues that can sideline and interrupt career success.

SEMINAR OBJECTIVES: • Identify behaviors that may impede your career success • Distinguish effective from ineffective responses to challenging situations • Practice avoiding miscommunications and communication traps • Formulate intervention techniques that halt escalating situations • Employ techniques that reduce anger, blame and negative emotions • Create dialogue and collaboration to build your career success

Target Audience: Staff who want to develop strategies and techniques to succeed in the workplace C9240: The Service Challenge: Building Trust with the Public

Days of Training: 1 .6 CEU $125 Jul 18, Sep 10 This course will explore simple yet effective conflict resolution strategies to de-escalate conflict and preserve your effectiveness with the public. Participants will learn effective ways to deal with workplace conflicts that can be destructive. Specifically, this program will focus on teaching participants how to problem solve, prevent conflict escalation, and maintain a professional demeanor even in a challenging environment.

SEMINAR OBJECTIVES: • Identify methods to effectively manage and defuse conflict • Formulate techniques that prevent conflicts from escalating • Improve key verbal communication skills to improve a challenging situation • Understand how culturally driven perspectives, values and behaviors can result in conflict • Develop communication skills to defuse altercations and calm a difficult situation • Compose strategies to maintain your professionalism and your effectiveness

Target Audience: Front line staff who deal with the public

C9246: The Trainer’s Workshop Days of Training: 2 1.2 CEU $250 Dec 4-5

This workshop provides experienced trainers the opportunity to explore new approaches to the programs they deliver. Participants will use their own training content to “workshop” the contents – get feedback, devise new exercises and approaches and explore alternate delivery modes.

SEMINAR OBJECTIVES: • Revise current programs for added impact • Apply creative training designs for delivering difficult material • Explore the use of technology to develop alternative delivery systems • Enhance trainees’ productivity at the worksite

Target Audience: Trainers and others responsible for designing and conducting training



C5031: Action Grammar

Days of Training: 2 1.2 CEU $250 Jul 30-31, Oct 10-11, Dec 10-11 This course is designed to answer the most frequently asked questions about grammar, punctuation, and usage. Focus is on the grammatical issues that are essential for ensuring that on-the-job writing reflects a polished, professional image.

SEMINAR OBJECTIVES: • Identify well-constructed sentences and correct run-on sentences and sentence fragments • Create transitions between sentences • Use correct verb tenses • Learn the principles of subject-verb agreement • Form possessives of singular and plural nouns • Use pronouns correctly • Learn rules of capitalization and correct punctuation, including commas, semi-colons, colons, and

quotation marks • Understand the meanings and differences of commonly misused words, including words that sound alike

and look alike

Target Audience: Individuals who want to enhance or refresh their understanding of Standard English grammar C3150: Brilliant Briefings

Days of Training: 2 1.2 CEU $250 Nov 15-16 This interactive workshop will provide participants with the skills and techniques needed to make powerful, persuasive, and high-impact briefings and presentations to senior management. Briefings will be videotaped and participants will be coached for refining presentations.

SEMINAR OBJECTIVES: • Apply attitudes and skills needed to give dynamic briefings to senior management • Identify and build upon personal presentation strengths and expertise • Present complex policies and information in a concise but persuasive manner • Gain favorable attention immediately • Convey credibility • Handle questions effectively and criticism non-defensively • Close the briefing for positive action

Target Audience: Managers, supervisors and professionals who want to polish their skills for management level presentations

C O M M U N I C A T I O N C O U R S E S



C2034: Business Writing for Managers and Professionals Days of Training: 2 1.2 CEU $250 Oct 4-5, Jan 17-18

This workshop will enable managers and professionals to meet the demanding need for writing informative and/or persuasive letters, memos, and reports. Participants will learn and practice contemporary writing skills for increasing the ease and quality of their writing in a variety of work situations. (Course not intended as a remedial writing course.)

SEMINAR OBJECTIVES: • Choose and utilize the most effective organization, format, and style • Write for maximum impact by identifying primary and secondary audiences • Differentiate between applying persuasive and informative writing • Practice newly acquired skills and apply strategies to improve job writing • Edit and improve written material with confidence and accuracy

Target Audience: Managers and professionals who want to polish their professional writing C9034: Communication Strategies for the Administrative Professional

Days of Training: 1 .6 CEU $125 Oct 18 This course is for administrative professionals who want to improve and enhance workplace relationships by developing and refining interpersonal communication skills. Participants will examine their own communication styles and develop strategies for recognizing and appropriately responding to the various styles of others. Focus will be on how perceptions, values, self-concept, impressions, credibility and emotions affect and influence the communication process—how messages are sent and received. Key strategies for managing interpersonal conflict will also be highlighted.

SEMINAR OBJECTIVES: • Analyze the dynamics of positive workplace relationships • Examine the impact of individual filters on the communication process • Recognize how perceptions, values, and emotions influence interpersonal relationships • Develop and improving active listening skills • Avoid assumptions that can lead to miscommunication and conflict • Identify pro-active strategies for managing conflict • Build a step-by-step action plan for developing positive relationships

Target Audience: Administrative support staff and individuals who want to achieve positive results through better interpersonal workplace relationships



C2508: Developing Dynamic Listening Skills Days of Training: 1 .6 CEU $125 Aug 9, Oct 22

This workshop will focus on the skills, knowledge, and attitudes necessary to meet the challenges of listening effectively. Through practical exercises, participants will improve their behaviors in this critical component of the communication process.

SEMINAR OBJECTIVES: • Assessing your own listening strengths and weaknesses • Identifying attitudes that interfere with effective listening • Listening to understand versus listening to reply • Separating message content from feelings • Achieving results through better communication

Target Audience: Professionals seeking to enhance their listening behaviors

C8005: ‘Easy’ English for the Multi-Lingual Writer Days of Training: 2 1.2 CEU $250 Oct 11-12

This course is designed for writers for whom English is not their first language. In this course participants will work on their own and with others on job-related writing exercises that will strengthen their ability to write using proper English. Participants will leave the course with an awareness of writing strengths and a sense of confidence in their ability to improve in areas where special focus is needed.

SEMINAR OBJECTIVES: • Master standard formats and etiquette for memos, letters, and e-mail • Acquire rules to avoid the most common writing errors • Identify the most frequent sentence problems and learn how to correct them • Review correct punctuation, capitalization, abbreviation, and number use • Employ English idioms and other tricky words and expressions properly • Discover where to find print and electronic writing “how to” resources

Target Audience: Administrative, clerical, and technical employees for whom English is a second language, and who are responsible for writing notes, e-mails, memos, and letters



C9238: “Fierce” Communication for Increased Effectiveness Days of Training: 2 1.2 CEU $250 Jan 9-10

This course, based on Susan Scott’s book Fierce Conversations, will allow participants to hone the communication skills needed to create open, clear communication that results in a clear understanding of work tasks and priorities, individual performance and joint goals. It includes techniques for sorting facts from opinions, asking difficult questions, and opening lines of communication.

SEMINAR OBJECTIVES: • Develop the ability to focus on results, not activities • Practice direct communication; not skirting issues • Discuss strategies for increased collaboration • Explore techniques for setting priorities • Learn ways to effectively confront performance issues

Target Audience: Managers, supervisors, team leaders who want to improve their capacity for productive conversations

C8680: Interpersonal Skills for Technical Professionals Days of Training: 2 1.2 CEU $250 Oct 29-30

This workshop provides technical professionals with the key skills needed to cultivate positive interactions with people in the workplace. The course focuses on the interpersonal issues that those in technical areas face on a day-to-day basis. It will assist participants in becoming more effective at presenting and implementing ideas with non-technical personnel.

SEMINAR OBJECTIVES: • Identify and understand differences in communication styles of technical and non-technical personnel • Improve key verbal communication skills to convey information • Assess listening strengths and weaknesses • Apply assertiveness techniques • Identify methods to effectively manage conflict

Target Audience: Technical professionals who want to enhance their communication skills



C9035: Persuasive Writing Days of Training: 2 1.2 CEU $250 Nov 8-9

This course is designed to equip writers with the tools needed to influence readers and achieve the results that they want. Participants will learn and employ a process for successful persuasive writing. Emphasis will be on how to organize the persuasive written document to focus on the readers’ concerns about an issue. Writers taking this class will receive constructive one-on-one feedback from the instructor to make their documents compelling and credible for moving readers to action.

SEMINAR OBJECTIVES: • Recognize the elements of powerful argumentative writing • Analyze how well-written documents motivate readers to act • Apply time-tested persuasive methods for writing proposals • Use proven techniques for gathering information to defend a position • Organize the argument to focus on the audience’s concerns about the issue • Identify mistakes that compromise the value of the writer’s argument • Choose high-impact language when polishing persuasive documents

Target Audience: Managers and administrators who write or want to write position papers, proposals, and other persuasive documents for management review and approval

C1030: Report Writing for Managers and Professionals Days of Training: 2 1.2 CEU $250 Oct 24-25

This workshop focuses on exercises designed to review the standard elements of reports. Participants will have the opportunity to practice on their own and sample reports to ensure that they are composing complete, well-organized, and well-formatted documents.

SEMINAR OBJECTIVES: • Use the writing process to create clear, concise, and complete documents • Review the various types of informal and formal report writing techniques • Consider the reader’s need to capture information quickly • Expand an informational report into an analytical report • Improve the visual appeal of the report • Edit for sentence structure, grammar, and word usage

Target Audience: Managers and professionals who write reports



C2033: Revising, Editing & Proofreading Days of Training: 2 1.2 CEU $250 Sep 13-14

This interactive program focuses on exercises designed to enhance revising, editing, and proofreading skills. Participants will have opportunities to sharpen their writing organization, sentence structure, grammar, word usage, and punctuation and receive individual, confidential feedback.

SEMINAR OBJECTIVES: • Understand that good writing is rewriting • Employ the “Protect Your REP” formula when reviewing documents • Review strategies for proper placement of content • Lay out text to support the reader’s need to scan the document • Edit for sentence structure, grammar, and word usage • Check for all punctuation marks, capitalization, and abbreviations

Target Audience: Professional staff who wish to polish their writing skills

C6788: Successful Letter and Memo Writing Days of Training: 2 1.2 CEU $250 Aug 13-14 , Oct 15-16, Nov 13-14, Jan 8-9

This course focuses on fundamental writing concepts necessary for moving letters and memos from a draft to a finished document. Participants will acquire a system for organizing and composing clear, concise, and complete letters and memos.

SEMINAR OBJECTIVES: • Identifying characteristics of effective business writing • Planning and organizing thoughts before writing • Creating a professional tone • Avoiding run-on sentences and sentence fragments • Checking for cohesive paragraphs • Avoiding the most frequently made grammatical errors

Target Audience: Clerical and administrative support staff responsible for drafting and writing routine office correspondence

C1022: Successful Workplace Communication Days of Training: 1 .6 CEU $125 Jul 26, Oct 26, Jan 24

This workshop will provide participants with methods to improve their everyday interactions with co-workers and enable them to work more productively in group situations. Participants will evaluate their own communication styles and explore methods and techniques for improving their personal communication effectiveness.

SEMINAR OBJECTIVES: • Assess communication styles and their impact on others • Learn effective active listening techniques • Recognize and respect others’ needs • Develop techniques to achieve greater understanding • Interpret verbal and non-verbal communication cues • Diffuse and resolve conflict situations

Target Audience: Clerical/administrative staff seeking to improve their communication effectiveness


M A N A G E M E N T & S U P E R V I S I O N C O U R S E S

CTC ON CALL:

The Supervisor’s Toolkit

Training Sessions: 5 .6 CEU $125

Need a quick refresher? Want to update your toolkit? CTC ON CALL offers you the opportunity to learn something new without even leaving your desk. This program offers participants the opportunity to brush up on specific supervisory skills. Select any five of the fifteen titles, pull up a chair and call into these one-hour focused calls. Register for “The Supervisor’s Toolkit” by completing a CTC Application. Be sure to select your five calls and include the course code of each “toolkit” call topic for which you register. You will receive your confirmation and ‘call-in’ numbers five days prior to your first call. Date Time Topic Code SEP 12 10am-11am

12pm-1pm

2pm-3pm

Practicing Open Communication ........................................... C9209A

Establishing two-way communication Avoid skirting difficult issues

Active Listening ......................................................................... C9209B Listening to what’s behind the words Using listening skills to craft more effective messages

Giving Effective Feedback .............................................................C9209C Descriptive vs. evaluative feedback Remembering Fit-Focus Timing

SEP 26 10am-11am

12pm-1pm

2pm-3pm

Connecting the Employee with Mission for Success...................C9209D Developing a clear mission and vision for your work group Connecting the vision to the Agency’s mission Planning to enact the vision in work performance

Creating a Team ...............................................................................C9209E The work group as team Using collaboration and shared leadership for greater effectiveness

The Supervisor As Coach ...............................................................C9209F How to have a “coaching” conversation Supporting performance excellence


Date Time Topic Code OCT 3

10am-11am

12pm-1pm

2pm-3pm

Managing Change ........................................................................... C9209G

Understanding the dynamics of change Using resistance to build acceptance of change

Time Management .......................................................................... C9209H

Key principles of time management Identifying and sticking to priorities

Meeting Management ...................................................................... C9209I

Setting an agenda Ensuring follow-through

OCT 10

10am-11am

12pm-1pm

2pm-3pm

Clarifying Performance Expectations ............................................ C9209J

Communicating goals and objectives clearly Giving clear performance feedback

Focusing on Employee Strengths..................................................C9209K

Identifying the strengths of your staff Using strengths to maximize performance and compensate for weakness

The Supervisor as Trainer ..............................................................C9209L

Identifying training needs Building the need to learn

OCT 17 10am-11am

12pm-1pm

2pm-3pm

Diagnosing Performance Problems .............................................. C9209M Differentiating lack of training from poor performance Selecting a plan to improve performance

Correcting Performance with The Three-Minute Challenge ........C9209N

Obtaining buy-in for performance improvement Avoiding side-tracks Setting a clear plan for action

Documenting Performance ............................................................ C9209O Using the FOSA model to accurately document performance Keeping performance notes Using behavioral language



CTC ON CALL: Life-Work Coaching with Dr. Susan R. Meyer

"The 5:00 P.M. Career Challenge"

As part of a CTC ON CALL special program offering, Life-Work Coach Dr. Susan R. Meyer will be available for call-in questions and discussion about your career – how to get more out of your current job, resolve challenges at work, maintain life-work balance or prepare for your next step, and more. Each of us has an invisible backpack. It contains all our experiences, relationships, skills, values and beliefs - the sum total of our lives. Life-Work Coaching helps you create a framework for understanding your life, clarifying your goals, and taking action in your current job, resolve challenges at work, maintain life-work balance or prepare for your next step, and more. It is a process that helps you identify and achieve goals in any area of your personal or professional life. For centuries, athletes have used coaches to help them reach full potential. Executive coaches have worked with companies to improve the skills of managers. Today, you too can benefit from an experience coach who will listen to you, support you, encourage you, and spur you to greater action than you thought possible. How you define your life's work is highly personal, but here is a glimpse of what it looks like:

Doing your life's work is owning, using and enjoying all your skills and abilities. When you are doing your life's work you feel fulfilled in your professional and personal relationships. You

balance paid or unpaid work with relationships with others and time for yourself. Your days include something to replenish your body and your spirit.

When you are doing your life's work you are eager to face each new day. Everything you do is consistent with your values and beliefs. You feel good about your activities.

When you are doing your life's work, you feel great about who you are!

About Dr. Susan R. Meyer Susan R. Meyer, Ed.D., President of Susan R. Meyer, Coaching and Consulting and Life-Work Coach, has over 20 years of experience in coaching and consulting. She designs and establishes learning experiences for individual and organizational development in government, not-for-profit, social service, educational and corporate settings. In addition to the City of New York, Dr. Meyer’s corporate clients have included Kraft Foods, Roche Pharmaceuticals and SONY. She has a doctorate in Adult Learning and Leadership and masters degrees in counseling and educational psychology. She is also an IAC Certified Coach and has provided individual and group executive coaching for clients from STRIVE, HHC and the Institute for Community Living. She is a member of the faculty at Teachers College, Columbia University and serves as a faculty development consultant at New York University’s Stern School.

Register by completing a CTC application and return it to your training liaison. You will receive your confirmation and “call in” number five days prior to your first call.

Dates Time Code Credit Cost

September 12, 26 October 3, 10, 17 5:00p-6:00p C9211 0 CEU No Charge



C9207: Emotional Intelligence: The Key to Effective Leadership Days of Training: 2 1.2 CEU $250 Sep 13-14, Dec 13-14

Emotional intelligence is the ability to recognize and deal effectively with your own and other people’s emotions. It is a better predictor of workplace and life success than IQ, according to recent studies. This workshop is designed to help people in leadership positions increase their EQ (emotional quotient). Leaders with high EQ are more productive because they gain cooperation from others and use their intuitive knowledge (“gut”) to make decisions and solve problems. This is a vital ability for implementing change and leading high-performing teams.

SEMINAR OBJECTIVES: • Acquire emotional literacy to read people, situations and yourself more effectively • Identify ways to choose your emotional responses, instead of getting triggered or “hijacked” by them • Develop techniques to use emotional energy positively to move self and others forward • Practice techniques to manage non-productive emotional behaviors • Describe how to use the 5 key EQ competencies; • Generate techniques to apply EQ to diverse on-the-job circumstances

Target Audience: Managers and Supervisors in leadership roles

C6204: Ethical Fitness for New York City Managers

Days of Training: 1 .6 CEU $125 Nov 26 City executives have to make tough choices about personnel issues, resource allocation, community services, and other critical issues. This seminar will provide a framework for making those decisions according to a core of shared, moral and ethical values. Participants in this workshop will learn a structured approach to recognizing, analyzing, and resolving the types of ethical dilemmas they face.

SEMINAR OBJECTIVES: • Recognize situations that involve ethical issues • Identify responsibility for “owning” a dilemma • Gather data to aid the decision making process • Analyze right versus wrong situations • Using a “right versus right” framework to make dilemmas manageable • Make decisions and act with moral courage • Reflect on and learn from experiences

Target Audience: Executives who need to make quality ethical decisions



C1031: Fundamentals of Supervision Days of Training: 3 1.8 CEU $375 Nov 27-29, Jan 21-23

This workshop offers participants an introduction to the issues, challenges, and typical situations related to supervising “frontline” employees. Participants will learn basic skills and be introduced to the key techniques that they will need to function effectively in their supervisory role. Emphasis will be placed on the supervisor as part of a management team committed to developing excellence in government.

SEMINAR OBJECTIVES: • Recognize the challenges of public sector supervision • Propose strategies to effectively work with a diverse workforce • Communicate performance objectives for effective staff performance • Develop leadership practices that encourage commitment and teamwork • Employ delegation as a work method that benefits both the supervisor and subordinate • Coach staff members for top performance • Master conflict management skills

Target Audience: New and prospective frontline supervisors

C9248: Inspired Leadership: Creating a Motivational Environment

Days of Training: 2 1.2 CEU $250 Dec 5-6, Jan 17-18 Exploring the wisdom and values of other real-life leaders, this course will assist participants in identifying new ways to encourage individual contributors to perform at higher levels, therefore increasing productivity, and, in the long-run, changing the image of the unit, department, and/or agency. Incorporating the corner stones of the FISH Philosophy© (Choose Your Attitude, Be There, Make Their Day, and Play) participants will explore ways to increase morale and esprit-de-corps—with the intent of inspiring and motivating team members to challenge themselves to improve. This course is intended for leaders who aspire to motivate and inspire others, lead “genuinely” and leave a legacy of integrity and success.

SEMINAR OBJECTIVES: • Improve communications and ensure a smooth flow of operations • Set standards of excellence that will challenge the team members to steadily increase performance and

productivity through the use of values • Explore ways to show appreciation for performance and let individuals feel that they are an important

part of the team • Create an environment of less fear and gaining greater trust in yourself and others

Target Audience: Managers and supervisors who want to increase performance and productivity by using innovative approaches for leadership and developing creative approaches for changing the environment



C9235: Management Intensive Symposium -A Five-Day Certificate Program

Days of Training: 5 3 CEU $500 Oct 24-25, Oct 31, Nov 7, Nov 14

This five-day (non-consecutive) symposium brings together managers with at least one year of management experience to hone core management skills and explore new concepts and techniques. Participants will explore ways to develop strategies for creating an effective workforce through open communication, collaboration, strategic use of resources, and other proactive approaches to management. Days 1 and 2: Back to Basics: Sharpening Your Tools Focus for these two days will be on revisiting the basics of management from the vantage of experience. Participants will share techniques that work for them, develop models for best practices and experiment with cutting edge techniques. • Practice coaching techniques for improved performance • Set goals and eliminate obstacles • Identify and utilize strengths • DiSC in action - Develop and use a flexible communication style • Delegate effectively • Identify and utilize your network • Set priorities and manage time

Day 3: Would I Follow Me? Participants will view the video “Would I Follow Me?” as a springboard for examining the role of the manager as leader, shared leadership, and leading in the public sector. • Examine your leadership style • Collaborate effectively with superiors and subordinates • Learn how shared leadership increases performance effectiveness

Day 4: Strategy and Solutions This day will take managers through a strategic approach to being proactive about opportunities and challenges and finding creative solutions within organizational parameters and potential restrictions. • Discover how to scan your environment for opportunities and challenges • Use a simple process for generting solutions • Implement an action plan • Align your action plan with organizational realities

Day 5: Clear Communication This segment introduces managers to techniques that support open, clear communication. • Create an atmosphere for open communication • Develop the ability to focus on results, not activities • Practice direct communication- not skirting issues • Discuss strategies for increased collaboration • Explore techniques for setting priorities • Learn ways to effectively confront performance issues

SEMINAR OBJECTIVES: • Describe the role of the public sector manager in an ever-changing environment • Discover open communication techniques for maximizing employee participation • Set goals and improve planning • Use strategic thinking to anticipate new opportunities and needs • Identify process improvement and change management techniques

Target Audience: City managers with one year or more experience in the public sector



C9210: The Manager in the Middle: Effective Power Relationships Up and Down

Days of Training: 2 1.2 CEU $250 Nov 19-20 Managers know the stress of leading from the middle —being influenced by and accountable to those they report to while managing their own staff for harmony and productivity. Learn how to balance relationships and build alliances up and down the organizational hierarchy. In this highly interactive workshop participants will experiment with and discuss tools and techniques for influencing their manager in collaborative ways while engaging their staff even when they are reactive or resistant.

SEMINAR OBJECTIVES: By the conclusion of this workshop, participants will be able to: • Identify and describe power relationships within the Agency hierarchy • Accurately convey needs of all parties when resolving tough issues • Advocate for ideas and/or action plans developed by subordinates • Engage manager and/or subordinates in collaborative thinking • Develop strategies to collaborate strategies when facing potential flash points or strong resistance

Target Audience: Managers who want to effectively exert influence up & down the hierarchy to achieve goals C5045: Managing Off-Site Employees

Days of Training: 2 1.2 CEU $250 Sep 26-27 This course provides useful strategies for a supervisor or manager who must manage from “afar”. It will focus on the changes of management when there is a virtual, remote or long-distance relationship with direct reports. Program participants learn the keys to successful management of off-site employees through proper planning, flexibility, control and the development of an appropriate management style.

SEMINAR OBJECTIVES: • Define and understand the world of the remote employee • Overcome the “conventional” office frame-of-mind • Build trust between self and offsite employees • Manage tasks, relationships and expectations for remote employees • Set performance criteria for offsite employees; monitoring and evaluation

Target Audience: Supervisors, managers, team leaders, and professionals with off-site direct reports



C9242: Participatory Decision Making

Days of Training: 1 .6 CEU $125 Oct 16, Jan 16 When people know their voice is heard and their input is valued, they feel respected, included and productive. Inclusive strategies afford the possibility of communication, participatory decision-making, collaboration, consultation, dialogue, reflection, deliberation, and wise action. This seminar will focus on tools and strategies managers, and project leaders can employ to maximize group involvement to reach desired outcomes. Participants should come prepared with an issue or a project to work on during the class.

SEMINAR OBJECTIVES: Participants will be able to: • Apply a framework for participatory decision-making • Select tools that engage participants in critical analysis and creative solution generation • Design meeting agendas that encourage participation • Gather diverse points of view and raise, address, and resolve difficult issues • Reach closure in deciding options

Target Audience: Managers and project managers who want to employ strategies for maximizing group involvement

C8009: Preparing for Supervision: Managing the Transition

Days of Training: 1 .6 CEU $125 Dec 18 This course will assist new supervisors in making a successful transition from “co-worker” to “supervisor.” Participants will gain strategies and insights for supervising former peers and develop a management style that helps them accomplish goals.

SEMINAR OBJECTIVES: • Identify major challenges and pitfalls in transitioning from co- worker to supervisor • Identify supervisory responsibilities • Explore the expectations of managers, co-workers, and subordinants • Determine appropriate delegation strategies • Build a foundation of critical supervisory skills • Create factors that establish credibility with direct reports

Target Audience: Individuals who will be promoted to their first supervisory position, or newly promoted supervisors with less than one year of supervisory experience



C4027: Selection Interviewing: Hiring Right!

Days of Training: 1 .6 CEU $125 Sep 20 This intensive one-day program will help participants learn how to plan and conduct an effective selection interview. Participants will learn how to develop questions that are legal, effective and behaviorally-based in order to improve their chances of hiring the “right” person for a given position.

SEMINAR OBJECTIVES: • Learn to analyze specific job specifications • Identify the conditions for holding an effective interview • Develop key legal questions that are behaviorally-based • Employ techniques to help make the interview fair, legal and effective • Differentiate between talking vs. listening • Understand the role of perception in interviewing • Handle difficult interview situations • Practice interviewing and receive feedback your interview skills

Target Audience: Managers and supervisors who interview candidates for positions in their agency C9038: Supervising Challenging Employees

Days of Training: 2 1.2 CEU $250 Oct 29-30 This course is designed to give supervisors the interpersonal and communication skill sets to effectively manage challenging employees and situations. Participants will examine behaviors and attitudes that “label” a person as “challenging” and develop techniques to formulate and communicate positive behavior change goals for the employee. Emphasis will be on maintaining a positive professional image and practicing communication techniques to address “attitude issues” that affect performance.

SEMINAR OBJECTIVES: • Recognize whether the challenge is from the employee, the situation or the relationship • Distinguish effective from ineffective responses to challenging employees • Focus on goals and outcomes instead of personality and process • Negotiate “performance agreements” • Solicit and offer feedback more comfortably • Influence people through their own values and motivations • Cope productively with personality differences • Create dialogue through improved active listening and questioning skills • Measure and increase mutual TRAC ratings (trust, respect , affection, and confidence)

Target Audience: Managers and supervisors seeking effective ways for supervising “challenging” employees


The Citywide Training Center’s Administrative Professional Certificate (APC) Program is tailored expressly for all levels of one of the largest representative workforces in the City of New York: the clerical and secretarial staff-- our City’s Administrative Professionals. Participating in this program provides these professionals with opportunities to refine their skills and develop new strategies for achieving optimum work outcome while effectively managing the challenges in their work environment.

Administrative Professionals will learn and experience best practices of effective office management, workplace communication, business writing, and technology applications while being recognized for their valued contributions as the City’s frontline forces.

• APC candidates will complete THREE CORE courses, ONE Communication Elective and ONE Technology Skills Elective

Upon successful completion of APC program, candidates will be invited to the Citywide Training Center’s APC Graduation and Celebration Ceremony where they are awarded certificates of achievement.

Course Code: CAPC Cost: $495

Applicants must register for either Session I, or Session II

A P C P R O G R A M C O R E C O U R S E S ( A l l t h r e e r e q u i r e d )

COURSE NAME CODE SESSION I SESSION II

Effective Office Management for Today’s Workplace C2202 Sep 11 Nov 7

Managing Multiple Priorities C5044 Sep 18 Nov 15

Dealing with Difficult People C6060 Sep 25 Nov 27

APC PROGRAM COMMUNICATION ELECTIVES (Choose one)

COURSE NAME CODE DAYS DATES

Action Grammar C5031 2 Jul 30-31, Oct 10-11, Dec 10-11

Developing Dynamic Listening Skills C2508 1 Aug 9, Oct 22

Easy English for the Multi-Lingual Writer C8005 2 Oct 11-12

Successful Letter and Memo Writing C6788 2 Aug 13-14, Oct 15-16 Nov 13-14, Jan 8-9

Successful Workplace Communication C1022 1 Jul 26, Oct 26, Jan 24

A d m i n i s t r a t i v e P r o f e s s i o n a l C e r t i f i c a t e ( A P C ) P r o g r a m

DCAS APC GRADUATES – April 2007


APC PROGRAM TECHNOLOGY SKILLS ELECTIVES (Choose One)

SPREADSHEETS

OUTLOOK


Excel Level 1

2000 T3014 1 Jul 31, Oct 3, Dec 4

2002 T3024 1 Aug 8

2003 T3034 1 Jul 23, Sep 24, Nov 26, Jan 18

2007 T3044 1 Aug 6

Excel Level 2

2000 T3015 1 Sep 5

2002 T3025 1 Sep 14

2003 T3035 1 Aug 21, Nov 9, Jan 29

2007 T3045 1 Aug 27

Excel Level 3

2000 T3016 1 Oct 10

2002 T3026 1 Oct 12

2003 T3036 1 Aug 30, Dec 6

2007 T3046 1 Sep 18


Outlook Level 1

2000 T7011 1 Oct 1 2002 T7021 1 Oct 22, Jan 7

2003 T7031 1 Jul 27, Dec 20

2007 T7041 1 Aug 15

Outlook Level 2

2000 T7012 1 Nov 29

2002 T7022 1 Nov 2

2003 T7032 1 Oct 11

2007 T7042 1 Sep 17


APC PROGRAM TECHNOLOGY SKILLS ELECTIVES (Continued)

OUTLOOK (Continued)

WORDPROCESSING


Outlook Level 3

2000 T7013 1 Jan 16

2002 T7023 1 Dec 12

2003 T7033 1 Nov 21

2007 T7043 1 Oct 30

COURSE NAME CODE DAYS DATES Word Level 1

2000 T2014 1 Aug 22, Jan 25

2002 T2024 1 Oct 9

2003 T2034 1 Aug 17, Nov 28

2007 T2044 1 Aug 1

Word Level 2

2000 T2015 1 Sep 19

2002 T2025 1 Nov 7

2003 T2035 1 Aug 28, Dec 10

2007 T2045 1 Sep 11

Word Level 3

2000 T2016 1 Oct 18

2002 T2026 1 Dec 18

2003 T2036 1 Oct 4, Jan 4

2007 2046 1 Oct 23


S P E C I A L S E M I N A R S

C9048: Citywide New Employee Orientation Program

Days of Training: 1/2 0 CEU N/C Sep 19, Nov 28, Feb 20, Apr 16, Jun 25 (9:00a-1:00p)

This course provides an overview of key citywide programs, services, and benefits and introduces new employees to the important rights, obligations, and opportunities of New York City employment.

SEMINAR OBJECTIVES/ Participants will learn and discuss various employee benefits and responsibilities including: • Health Benefits Program • Employee Assistance Program • Deferred Compensation Plan • Employees Retirement System • Citywide EEO Policy • Occupational Safety and Health the Corruption Awareness and Reporting Guidelines • Ethics and Conflicts of Interest Rules • Municipal Credit Union • Staff Development Opportunities

Target Audience: New non-uniformed employees who have no prior City work experience

CMPD 9058: What Every Attorney Should Know About NYC’s Conflict of Interest Law

Days of Training: 1/2 2 CLE / .2 CEU N/C Sep 21 (11:00a-1:00p), Dec 7 (3:00p-5:00p)

This workshop, taught by Conflicts of Interest Board (COIB) Training and Education professionals and COIB attorneys, provides City attorneys an overview what they need to know about the NYC Conflicts of Interest Law. Attorneys who attend this class will receive two (2) Continuing Legal Education (CLE) credits. SEMINAR OBJECTIVES: • Chapter 68: Understand the basis and purpose of the law • Review basic requirements of the law • Learn COIB structure and responsibilities • Discuss private practice while employed as a City attorney • Define situations and conditions which could be deemed as unethical and a conflict of interest • Discuss recent changes in the law, recent advisory opinions, and enforcement cases

Target Audience: Attorneys employed by the City of New York

C9052: “Working Well NYC”: An Employee Wellness Seminar on Health & Personal Safety

Days of Training: 1/2 .3 CEU N/C Oct 26, Feb 28, Jun 12 ( 9:00a-12:00p)

Experts from the Department of Health and Mental Hygiene (DOHMH) and the Office of Emergency Management (OEM) will lead informative discussions how the City’s workforce can ready themselves for achieving wellness and personal safety. We all want to be as healthy as possible, but there's so much information, it can be hard to know what's most important. Learn about the specific things you can do to improve your health and how to be prepared for all types of emergencies. Target Audience: All employees


C U N Y C o u r s e s a t t h e C T C

The CUNY/DCAS Public Administration Program is offered in collaboration with the City University of New York’s (CUNY) Joseph Murphy Institute for Worker Education and participating unions on both the undergraduate and graduate level. It is designed to provide an opportunity to earn college credits, improve communication and analytic skills, and provide for expanded knowledge of government agencies, social services, labor relations, and the legislative and budgetary process in the context of deepening the understanding of urban challenges.

Enroll at the undergraduate, graduate or post MA level: • Earn a Certificate in Public Administration and Public Policy from the City University of New York and the

NYC Department of Citywide Administrative Services (DCAS) • Apply credits toward a bachelor’s or master’s degree the Queens College, CUNY • Union tuition plans applicable

CUNY Courses at the CTC Requires Both a CUNY and DCAS CTC Application

PADM 201: Public Administration (Undergraduate Course)

PADM 201A Tuesdays 9:00a – 12:15p August 28 – December 18

4 Credits CUNY Tuition (Union tuition reimbursement may apply)

PADM 201P Tuesdays 1:30p – 4:45p August 28 – December 18

This course examines the growth, structure, role, methods and policy of local and federal bureaucracies and their impact on American government and society. It introduces students to the subject of bureaucracy in American government and surveys the major areas of study in Public Administration. In addition the course will address organizational theory and behavior, decision-making, leadership, policy implementation, budgeting, personnel management, performance management, legal and regulatory constraints, ethics and accountability. Students will become knowledgeable about the roles and functions of public agencies and will acquire a grasp of current issues and controversies concerning public bureaucracies and public policy. Please register for PADM 201A (AM Class) or PADM 201P (PM Class).

PADM 211: Government, Policies, and the Policy-Making Process (Undergraduate Course)


Wednesdays 6:00p - 9:00p August 29 – December 19

This course will explore the policy-making process in a range of public institutions and will introduce students to the approaches, methods, tools and techniques of decision making. The role of conventional political institutions as well as alternatives to conventional politics will be studied. In the process, students will identify official as well as unofficial political actors, including those in the executive, legislative, and judiciary branches of government; social and political activists; the media; and the public. Finally, the course will examine several models of the policy-making process.


C U N Y C o u r s e s a t t h e C T C

PADM 601: Public Administration – (Advanced Level I/Graudate Course)


Mondays 9:00a -11:30a August 27 – December 17

Designed for students with basic knowledge of public administration, this course examines critical issues confronting government and public administration. In addition to analyzing literature on current and future trends in public administration, students will examine such key managerial issues as evaluation of employee performance; motivation of employees; organizational justice; diversity management; training and staff-development; union-management relations; and collective bargaining. The course concludes with a participatory workshop on managing in the public sector, in which students draw on both their practical experience and the literature discussed in the course.

PADM 701: Practices in Public Administration (Advanced Level II/Postgraudate Course)


Wednesdays 9:00a - 11:30a August 29 – December 19

This course begins with an overview of the social, political and economic conditions that determine the nature of public administration in American cities. Students discuss the varieties of public organizations; the roles and behaviors of managers in the public sector; and the bureaucratic constraints that affect management policies and implementation. The course examines these issues from the perspective of managers themselves, seeking to understand concretely the skills, capabilities and competencies managers must possess in order to be successful. These include a range of personal, interpersonal, and group skills, designed to communicate, motivate and empower employees in the public-sector workplace. Students will focus on problem-solving, leadership, and decision-making skills as well as team-building and delegating authority. In the second half of this course, students will analyze and practice models of conflict-resolution in the workplace. They will take a practical approach, analyzing and evaluating a number of case studies in conflict-resolution.

ADDITIONAL COURSES TAKING PLACE AT THE CUNY JOSEPH S. MURPHY INSTITUTE:

Code Course Credits Date/Time

PADM 201 Public Administration (Undergraduate Course) 4 Wednesdays 6:15pm-9:15pm

August 29 – December 19

PADM 601 Public Administration (Advanced Level I/Graduate Course) 3 Tuesdays 6:15pm-8:45pm


PADM 611 Social and Economic Policy in the U.S. (Advanced Level I/Graduate Course) 3 Wednesdays 6:15pm-8:45pm


For more Information on CUNY courses at the CTC & our schedule of information sessions, please contact:

Jenia Valentine at (212) 669-3630 or [email protected] (DCAS) The Murphy Institute at (212) 827-0200 (CUNY)


New Procurement Courses for Fall 2007

Course Title Code Credits Days Dates Cost

Collecting and Analyzing Procurement Data P6026 .6 CEU 1 Nov 27 N/C

Conflict Dispute and Resolution Board (CDRB) Process P6025 .6 CEU 1 Nov 20 N/C

Contract Registration Process P6027 .6 CEU 1 Nov 29 N/C

DCAS Requirements Contracts and Warehouse P6029 .6 CEU 1 Jan 31 N/C

How, Why, and Wow! of Purchasing Cards P6024 .3 CEU 1/2 Sep 24 (9:00a-12:30p) N/C

Human Services Procurement from the Vendors’ Perspective P6028 .6 CEU 1 Jan 11 N/C

Investigating Prevailing Wage Issues P6023 .6 CEU 1 Nov 5 N/C

Management of Design Consultants P6017 .3 CEU 1/2 Dec 12 (9:00a-12:30p) N/C

Procurement Law for Non Lawyers P6022 .6 CEU 1 Oct 19 N/C

P6007: Architectural and Engineering Design Consultants Procurement

Days of Training: 1 .6 CEU N/C Dec 3 This course, as part of the Design + Construction Excellence curriculum, covers the basic legal, administrative, and budgetary concerns, as well as the various solicitation methods, in the procurement of architectural and engineering design consultants.

SEMINAR OBJECTIVES: Participants will learn and discuss: • The RFP process • The impact of various new requirements, including: revisions to Section 3-03 of the Procurement Policy

Board Rules that make quality based selection (QBS) the preferred method for A/E consultants • LL129 and MWBE goals • The green building and environmental preferable purchasing (EPP) local laws

Target Audience: Architects, engineers and procurement professionals

P R O C U R E M E N T C O U R S E S


P3007: Contract Administration

Days of Training: 1 .6 CEU N/C Oct 17 Cost effective contract administration requires careful planning and skilled execution. This course examines all aspects of contract administration, from contract award through contract closeout. Issues in establishing a working relationship with contractors, monitoring contract performance, avoiding and resolving problems, and closing out contracts will be explored through lecture, discussion and case studies.

SEMINAR OBJECTIVES: Participants will learn the methods and procedures for: • Planning for contract administration • Understanding contract terms and conditions • Establishing a working relationship with the contractor • Subcontracting issues • Problem resolution • Assessing Internal and external controls • Remedying performance failures • Invoices and payment issues • Contract modification • Evaluating contractor performance • Closing our the contract

Target Audience: This course is designed for public procurement personnel who are involved in the administration of contracts

P3006: Contracting via Competitive Sealed Bids (CSB) Days of Training: 2 1.2 CEU N/C Oct 30-31

This course explores the range of activities involved in procurement via the Competitive Sealed Bidding process. Participants examine each step in detail, through lecture and case studies dealing with each aspect of the process.

SEMINAR OBJECTIVES: Participants will learn about and discuss the various phases and processes of: • CSB Process • The invitation for bid • Public notice requirements • Pre-bid communications • Receipt, storage, opening and recording of bids • Determining bid responsiveness or non-responsiveness • Evaluation of bids • Identification of lowest responsive bid • Tie bids • Determining price reasonableness • Bidder responsibility • Contract award and registration • Supplier protests • Multi-step bidding

Target Audience: This course is designed for all public procurement personnel who are involved in the Competitive Sealed Bid process



P4005: Contracting via Competitive Sealed Proposals (CSP) Days of Training: 2 1.2 CEU N/C Dec 6-7

This course explores the range of activities involved in procurement via the Competitive Sealed Proposals (also referred to as the Request for Proposal, or RFP) process in New York City government. Participants examine each step in detail, through lectures and case studies dealing with each aspect of the process.

SEMINAR OBJECTIVES: Participants will learn and discuss procedures and for: • Planning the procurement • Issuing public notice • Developing the Request for Proposals • Communicating with potential proposers • Receiving and handling of proposals • Evaluating the proposal • Selecting the vendor and recommendation for award • Completing the CSP Process • Public notification of award • Debriefing unsuccessful proposers

Target Audience: This course is designed for all public procurement staff who are involved in the Competitive Sealed Proposal process

P3004: Contracting via Sole Source Days of Training: 1 .6 CEU N/C Dec 11

This course will focus on the sole source or non-competitive contract awards. Participants will gain an understating of the laws, rules, and procedures governing such procurements, and the requirements for justification of such an award. Attention will be paid to award protests and the conditions under which sole source contracts may be challenged or overturned in actual practice.

SEMINAR OBJECTIVES: Participants will learn about and discuss the various phases and processes of: • Sole source circumstances

Definition and characteristics Determinations required Verifying the sole source Making the sole source determination

• The contracting process Solicitation Reviewing the offer Preparing for and conducting negotiations Documentation and award

Target Audience: This course is designed for all public procurement personnel who are involved in sole source contracting



P3009: Contracting for Information Technology Days of Training: 1 .6 CEU N/C Sep 27

This course covers the unique issues involved in New York City-specific purchasing of information technology and the various methods to obtain the technology in a timely, cost effective manner. This course explores the planning and development of IT contracts, hardware, software and services, and the procurement of commodity (commercial) and non-commodity (particularized IT resources). The course also discusses the benefit of technology use and the automation of purchasing function, including selecting the appropriate software, building, and utilizing the news systems.

SEMINAR OBJECTIVES: Participants will learn and discuss the various phases and processes for: • Procurement Information Technology – an overview: Meaning of IT, Suppliers of IT products and

services, Technology and Industry, Public Purchasing of IT, City use of Intergovernmental purchases, City delegation of IT procurement authority, The City IT procurement team

• Procurement Planning: Identification and categorization of need, Planning and producing the specific solution

• Commodity Considerations that affect IT Procurement: Hardware, Software, Consulting, Maintenance, Telecommunications, Methods of source selection

• Special IT Contract Provisions: Product warranties, Software property rights, Maintenance credits, Acceptance testing, Organizational conflicts of interest, Use of IT in City procurement

Target Audience: This course is designed for all City procurement and program personnel who are involved in IT procurement P6016: Contractor Insurance Requirements

Days of Training: 1 .6 CEU N/C Sep 19 In this course, participants will get a general overview of what insurance is, how it works, and how it interacts with the City’s procurement process. The course is intended to give procurement professionals an understanding of why one needs insurance in the contracting process and what one needs to look for when reviewing insurance submissions from vendors.

SEMINAR OBJECTIVES: • Identify types of insurance that are typically required in City contracts • Examine various mechanisms that may be used to evaluate an insurance policy • Gain an understanding of the types of insurance providers acceptable for the City’s insurance

requirements

Target Audience: Any procurement professional who deals with the compliance of a contractor with the terms of their Agency’s contracts



P3003: Cost and Price Analysis Days of Training: 1 .6 CEU N/C Nov 1

This course is intended as a basic introduction to price analysis and cost analysis (including profit analysis) based on full or partial cost and pricing data. SEMINAR OBJECTIVES: Participants will learn about and discuss: • Contract pricing

Fair market value Legislative and regulatory requirements Types of pricing

• Approaches and techniques for conducting price analysis • Approaches and conducting cost analysis • Basic legal and accounting concepts

Target Audience: This course is designed for all public procurement personnel who are involved in cost analysis or price analysis, or who prepare or evaluate RFPs and bid documents P6015: Environmentally Preferable Purchasing and Green Building

Principles and Requirements Days of Training: 1 .6 CEU N/C Jan 15 In this course, participants will learn about the procurement impacts of the recent "Green Buildings" and "Environmentally Preferable Purchasing" (EPP) local laws. Participants will be given an overview of the requirements of Local Law 86.

SEMINAR OBJECTIVES: • Determine whether a project must comply with a Green Building/LEED (Leadership in Energy and

Environmental Design) standard or energy/water efficiency requirements • Explore potential exemptions and waivers • Discuss the oversight review process and reporting provisions • Examine the following Local Laws as they relate to design and construction projects:

Local Law 119 - Energy and Water Efficiency Local Law 120 - Hazardous Materials Local Law 121 - Recycled Content

• Topics pertaining to all of the Green Building and EPP Local Laws will be discussed: Preparing Requests for Proposals (RFPs) and specific requirements for architectural and engineering

(A/E) consultants Developing a rating sheet and evaluating the qualifications of consultants Preparing contract documents for construction, and issues to consider in preparing competitive sealed

bid packages • Understanding how NY State Laws preclude the specification of certain green building measures

Target Audience: This course is designed for capital program and procurement professionals



P6005: Ethical Issues in Procurement Days of Training: 1 .6 CEU N/C Sep 7, Dec 18

In This course participants will learn about core ethical concepts arising in the procurement context such as accountability for compliance, conflicts of interest avoidance, confidentiality and openness in government.

SEMINAR OBJECTIVES: • The course also explores the historical evolution of the Mayor’s procurement authority • The course uses an interactive approach and creative problem solving techniques to teach how to

identify and address issues that might arise in the procurement world

Target Audience: Managers, supervisors, analysts, and other employees performing procurement-related duties seeking to better understand the ethical responsibilities involved when procuring goods, services, and/or construction for the City. No advance preparation is required for this course.

P6024: How, Why, and WOW ! of Purchasing Cards Days of Training: 1/2 .3 CEU N/C Sep 24 (9:00a-12:30p)

This one-half day session will discuss the City’s Purchasing Card Program. Information will be provided about the new City-wide requirements contract. Instructors will include purchasing card users, program administrators, auditors and management.

SEMINAR OBJECTIVES: Participants will learn and discuss: • HOW to establish and administer the use of purchasing cards in an agency • WHY there are benefits in using Purchasing Cards to make small purchases of goods, services and

equipment • WOW -- Best Practices, Internal Controls, Pitfalls and other Lessons Learned

Target Audience: This course is designed for procurement professionals who work with the City’s purchasing cards

P6003: M/WBE Subcontracting Program Administration Days of Training: 1 .6 CEU N/C Oct 24

In this course, attendees will learn how to administer the City’s new Minority and Women’s Business Enterprise Program. Participants will be trained to identify the prime contracts which require M/WBE subcontractor participation goals, how to establish the M/WBE participation goals for each covered prime contract, how to process requests for pre-award waivers from the program, and where and how the M/WBE procedures should be included in solicitation documents.

SEMINAR OBJECTIVES: • Orient agency representatives in the new procedures, guidelines and requirements for compliance with

Local Law 129 (the M/WBE program) • Provide step-by-step instructions for estimating procurements subcontracting goals and completing

program forms • Identify tools available to City agencies and prime contractors in meeting goals established for contracts

that are included in the program • Encourage outreach to certified and eligible M/WBE firms for inclusion in City procurements as both

prime contractors and subcontractors

Target Audience: This course is recommended for City agency procurement and contracting staff, agency designated M/WBE officer, program staff responsible for assisting with establishing contract M/WBE goals and implementing program contracts subject to Local Law 129



P6011: Procedures for Conducting Small Purchases and Micro Purchases

Days of Training: 1 .6 CEU N/C Jan 8 In this course, participants will gain an overview of small purchase procurement procedures pursuant to the Procurement Policy Board (PPB) rules, City guidelines and best practices. It also describes the various procurement methods available to the small purchase buyer. Participants will be able to relate what they learn in class to their daily work responsibilities. SEMINAR OBJECTIVES: • Understanding the role of the buyer in the small purchase process • Demonstrate how the PPB rules affect small purchases • Review the various methods of source selection for small purchases (City Storehouse, Requirements

Contracts, OGS/GSA contracts, sole source, open market solicitations) • Discuss the requirements associated with each method of source selection • Gain knowledge on how to utilize VendorSource • Understand how legislative mandates affect the small purchase process (Local Law 121, Local Law 129,

Executive Order 36) • Manage documentation for small purchase files

Target Audience: This course is recommended for City personnel who are responsible for conducting small purchases

P3001: Specification Writing Days of Training: 1 .6 CEU N/C Sep 11

This course provides participants with understanding of the means of developing clear, concise specifications for procurement of products and services. In-class exercises are used to give participants opportunities to practice the skills developed through class lecture and discussion. SEMINAR OBJECTIVES: Participants will develop the skills for: • Assessing the needs identification process

Requirements analysis Determining available alternatives Selecting the optional alternative

• Selecting the specification approach Functional specifications Performance specifications Detail/design specifications

• Documenting need/writing the specification

Target Audience: This course is designed for all public procurement personnel who are involved in the preparation of specifications



P6008: Understanding of VENDEX Process Days of Training: 1 .6 CEU N/C Nov 9

In this course, participants will learn about the Vendor Information Exchange System (VENDEX), the City’s primary tool for determining vendor responsibility. Participants will learn VENDEX policies and procedures as well as how to query the database.

SEMINAR OBJECTIVES: • Understand the VENDEX statute and other legal requirements for determining vendor responsibility • Identify the various VENDEX forms and the information vendors are required to provide • Learn how to use the VENDEX system, including how to conduct queries and initiate vendor name

checks • Understand the sources of information that appears on the VENDEX system and how to analyze this

information in making responsibility determinations

Target Audience: This course is designed for government agency contracting staff (including City/State)

P6014: Utilizing Financial Information in Contract Award Process Days of Training: 1 .6 CEU N/C Jan 23

In this course, the participants will learn to use financial information in awarding contracts.

SEMINAR OBJECTIVES: • Review the registration, financial reporting and public disclosure obligations of nonprofits as mandated

by Article 7-A of the Executive Law and Section 8-1.4 of the Estates, Powers and Trusts Law, issues related to Form 990

Target Audience: This course is recommended for City procurement personnel who are responsible in awarding contracts

P6006: Vendor Responsibility Research and Determinations Days of Training: 1 .6 CEU N/C Oct 2, Jan 25

In this course, participants will learn about the vendor responsibility process as governed by the Procurement Policy Board Rules. Participants will learn skills on how to analyze data and will be provided resources to help research prospective vendors.

SEMINAR OBJECTIVES: • Understand the legal requirements for determining vendor responsibility, including VENDEX • Review policies and processes for submitting responsibility determinations to MOCS (Mayor’s Office of

Contract Services)/Comptroller’s Office • Learning skills that will enable agency personnel to gather and analyze data on prospective vendors • Explore how to gather vendor information from the Internet and other resources, including VENDEX,

Lexis and other governmental databases • Will provide step by step instructions on how to query Internet and other online resources

Target Audience: This course is designed for government agency contracting staff (including City/State)



O T H E R P R O C U R E M E N T C O U R S E S

P4002: Conflicts of Interest Seminar for Procurement Professionals Days of Training: 1/2 .3 CEU N/C Oct 17, Dec 19 (9:00a-12:30p)

This course provides an overview of the Conflicts of Interest Law, Chapter 68 of the New York City Charter. In-class case studies and practical exercises are used to provide participants with a general understanding of the Conflicts of Interest Law, how to avoid conflicts and appearances of conflict, and the responsibilities of the Conflicts of Interest Board (COIB).

SEMINAR OBJECTIVES: • Understand the Conflicts of Interest Law (including but not limited to: accepting gifts, reporting

misconduct by others, post-employment restrictions) • Determine to whom the law applies • Know when to seek an opinion from COIB

Target Audience: This course is strongly recommended for all New York City procurement personnel

P4006: Purchasing Off the NYS Office of General Services (OGS) Contracts

Days of Training: 1/2 .3 CEU N/C Oct 9, Oct 10 (9:00a-12:30p) This course provides guidance to New York City purchasing employees when purchasing goods and services using the NYS Office of General Services (OGS) contracts. This course, with a focus on IT procurement, will describe what is available for purchase and the methods of purchasing. This course will highlight NYS requirements, as well as City-specific procedures.

SEMINAR OBJECTIVES: • Understand the benefits of using OGS contracts • Overview of OGS contracts: variety, diversity, and experience • Learn about the various types of OGS contracts available • Handle multiple award contracts • Examine the mini-bid process • Identify vendor responsibilities • Navigate and understand how to use the OGS website

Target Audience: This course is recommended for all City procurement personnel

P5007: Global Sourcing: Where in the World Are Our Supplies?

Days of Training: 1/2 .4 CEU N/C Oct 11 (10:00a-2:30p)

Institute for Supply Management (ISM) Satellite Seminar



Learning & Education to Advance Procurement (LEAP)

National Institute of Governmental Purchasing (NIGP) Foundation Curriculum for the Public Procurement Professionals

P1001: Contract Administration (NIGP)

Days of Training: 3 1.8 CEU $550 Nov 14-16 The class provides a framework for examining contract administration by focusing on essential elements of the discipline. It also provides the participant with a focused look at key considerations related to important contract terms and conditions that must be enforced during contract administration. Determining the appropriate contract administration method, preparing a relevant plan, participating in the process, evaluating the success of the contract and evaluation procedures will all be addressed.

SEMINAR OBJECTIVES: • Examine and understand the tools needed to design, develop and formulate the process. • Assess how contract administration can be continually improved to enhance contract performances. • Determine the appropriate contract administration method • Prepare a relevant contract administration plan • Understand your role in the contract administration process • Learn how to evaluate a contract • Determine the success of a contract

Target Audience: This class is designed for contract managers at every level

P1002: Developing and Managing Requests for Proposals in the

Public Sector Days of Training: 3 1.8 CEU $550 Oct 31 - Nov 2

This course is uniquely designed to prepare procurement professionals to use the RFP process to its maximum potential. The class agenda will identify the process, offer a key understanding of the elements of the proposal and ascertain ways in which the document can be used to its full capability. Pitfalls and success stories will make the class relevant and applicable when planning to incorporate this type of solicitation into the government process.

SEMINAR OBJECTIVES: • Understand the RFP planning and development process • Apply proper procedures and evaluation techniques for an effective RFP • Identify RFP problems and pitfalls before they can negatively impact you and your agency • Formulate an effective process for selection and award

Target Audience: This course is designed for procurement professionals that are entrenched in the competitive process; it offers an in-depth study of RFPs



P1003: Introduction to Public Procurement

Days of Training: 3 1.8 CEU $550 Oct 3-5 This class provides an overview of the ever-changing profession by identifying fundamental concepts that will affect procurement in the public sector. SEMINAR OBJECTIVES: Overview of roles, major components and functions of public procurement • Understand how public procurement adds value to the delivery of services • Identify the cultural, social, political, economic and legal environments that impact public procurement • Utilize ethics and professionalism in public procurement

Target Audience: Individuals interested in an overview of procurement functions for the purpose of understanding the basic elements that underlie all areas of public procurement

P1006: The Legal Aspects of Public Procurement

Days of Training: 3 1.8 CEU $550 Oct 22-24 Designed to be an educational exploration of the Legal Aspects of Public Procurement, this course will provide a foundation of the principles and general concepts of the law as it applies to public procurement. Attention will be given to the ethical issues facing the profession relevant to the law. Taught by a procurement professional, not an attorney, this course will focus on actual procurement situations with actual procurement implications.

SEMINAR OBJECTIVES: • Define and understand the legal terms used in public procurement • Identify the Model Procurement Code • Understand the role of the law in public procurement • Examine the role of the public professional in the application of procurement and contract law • Assess the legal implications surrounding solicitations, contracting and post award issues • Apply basic legal concepts and principles in public procurement

Target Audience: Those who are significantly involved in the contracting process and want to increase their understanding of both the capability and limitation of the law on government procedures



P1004: Planning, Scheduling and Requirement Analysis

Days of Training: 3 1.8 CEU $550 Nov 7-9 This course will cover strategic planning within an organization and the importance of its relationship to procurement planning. Planning models will be discussed, as will public sector budgeting. Developing key partnerships within the organization in requirements determination will be explored, as this will lead to the development of proper specifications. Pricing strategies employed in the public sector, such as cost analysis and life cycle costing, will also be covered.

SEMINAR OBJECTIVES: • Recognize Procurement's role in the organizational strategic planning process • Evaluate and apply the tools available for comprehensive procurement planning • Understand how planning, scheduling and requirement analysis impact the budget process.

Target Audience: Public procurement professionals who are interested in developing strategic working relationships with end users in their organizations

P1005: Sourcing in the Public Sector Days of Training: 3 1.8 CEU $550 Dec 3-5

This course provides the participant with a comprehensive overview of the sourcing process within the public sector. Essential elements, including pre-sourcing planning, needs assessment, specifications, scope of work, deliverables, procurement strategies, value analysis, and internal control processes are explored. Determining the appropriate sourcing method, preparing the relevant sourcing invitation document, managing the acquisition process, evaluation of response submissions, and contract awards will also be explored.

SEMINAR OBJECTIVES: • Learn how sourcing can engage the internal/external community in the acquisition process • Examine the processes and apply the correct procedures for acquisition of specific goods/services • Practice and implement the essential elements of sourcing within the acquisition process in a logical and

transparent manner

Target Audience: Those who want to learn how to navigate the process and increase their understanding of the critical issues that frame the concept of public sector sourcing

Reviews / Exams Leading To CPPB/CPPO Certification

Course Code Credit Duration Date Cost

CPPB Review P1000R .6 CEU 1 day Nov 30 $175

CPPO Review P2000R 1.2 CEU 2 day Nov 29-30 $250

CPPB Exam P1000E 0 CEU ½ day Dec 14 (9:00a-2:00p) $430*

CPPO Exam P2000E 0 CEU ½ day Dec 14 (9:00a-2:00p) $505*

* Cost includes one year NIGP National Chapter Membership


P6007: Architectural and Engineering Design Consultants Procurement

Days of Training: 1 .6 CEU N/C Dec 3

See page 27 for more information.

P6015: Environmentally Preferable Purchasing and Green Building Principles and Requirements

Days of Training: 1 .6 CEU N/C Jan 15

See page 31 for more information. P7007: LEED Commissioning

Days of Training: 1 .6 CEU $270 Sep 20 P7004: LEED for Existing Buildings

Days of Training: 1 .6 CEU $270 Jul 26 (8:30a-5:00p)

This workshop is a detailed examination of the technical requirements and processes for achieving LEED certification for existing buildings operations and maintenance. LEED for Existing Buildings Rating System.

SEMINAR OBJECTIVES: • Address strategies to advance existing buildings to a sustainable level of operation; upgrade and reduce

building operating costs; solve building operation problems; improve indoor environment; and support higher productivity of building occupants

Target Audience: Building owners, facility managers, and design teams considering using LEED for the operations and maintenance of an existing building

P7005: LEED for New Construction Days of Training: 1 .6 CEU $270 Oct 11 (8:30a-5:00p)

This workshop is a detailed exploration of LEED for new construction.

SEMINAR OBJECTIVES: • Determine basic tools and acquire insights to incorporate green building into your work,

including examples of successful strategies for each credit

Target Audience: Any building industry professional who is considering using LEED on a new construction project. This workshop is highly recommended for LEED Professional Accreditation Exam Preparation

Design + Construction Excellence


P6017: Management of Design Consultants Days of Training: 1/2 .3 CEU N/C Dec 12 (9:00a-12:30p)

P7002: Universal Design Days of Training: 1 .6 CEU $270 Oct 25 (8:30a-5:00p)

This course, part of the Design + Construction Excellence Continuing Education for NYC Capital Program Staff, introduces participants to universal design, its relationship to ADA, the legal framework, and strategies for achieving universal design goals.

SEMINAR OBJECTIVES Participants will learn and discuss: • Applicable laws and legislation • Universal design guidelines (circulation systems: entering, exiting, way finding, parking, passenger

loading and seating) • Strategies in different building types and case studies

Target Audience: NYC Capital Program Staff

Design + Construction Excellence


A U D I T C O U R S E S

A7900: Analysis Techniques for Auditors

Days of Training: 2 1.2 CEU/16 CPE $360 Nov 27-28 Learn when and how to apply 10 analysis techniques tools that are useful in identifying and diagnosing problems – their components, significance, causes and solutions. Eight of the tools provide graphics that can be used in the audit report to visually display the analysis results. In case studies, you practice applying tools such as Pareto, Cost and Benefit, Histogram, Ishikawa Diagram, Scatter Diagram and Process Flowcharting. Your course materials include a book of analysis techniques.

SEMINAR OBJECTIVES: • Describe each of the ten analytical techniques and its specific uses • Explain the steps for applying each technique • Apply each technique to one or more case exercises, following the steps for preparing the analysis and

interpreting the results • Select when to use each analysis technique

Target Audience: Auditors at all levels with some experience in performance auditing

A8021: Assessing Controls in Performance Audits CGAP Exam Aid

Days of Training: 2 1.2 CEU/16 CPE $360 Nov 14-15 Learn the role of controls in risk assessments and mission accomplishment, the relationship of controls to processes and systems, and techniques for auditing processes and controls. With attention to Government Auditing Standards, you learn to apply the techniques to assess the adequacy of processes and controls and to integrate your findings into an audit report.

SEMINAR OBJECTIVES: • Recognize what internal controls are and their uses • Apply the Government Auditing Standards guidance for considering controls in planning an audit • Integrate an assessment of controls in the survey stage • Develop Seminar Objectives for auditing controls • Use a targeted approach to review controls • Describe a comprehensive approach to reviewing controls • Document internal controls • Develop and report findings on controls deficiencies

Target Audience: Junior auditors and seasoned professionals who have had limited exposure to this audit approach


A U D I T C O U R S E S A8027: Auditing for Cost Savings and Performance Improvement (formerly: Auditing Operations) CGAP Exam Aid

Days of Training: 2 1.2 CEU/16 CPE $360 Nov 29-30 If you have audits that call for assessing the economy, efficiency and effectiveness of government programs and services, you need this course. Learn to identify and document opportunities to reduce operations costs and improve the quality and timeliness of product and service delivery. The emphasis in this course is on applying a measurement-based audit approach along with problem-solving tools and benchmarking.

SEMINAR OBJECTIVES: Upon completion of this course, you will be able to: • Explain the purpose and value in auditing operations • Plan an audit to assess an entity’s success in producing and delivering quality products and services

timely and efficiently • Prepare metrics using quantitative and qualitative data and use those metrics, along with problem-

solving tools and benchmarking, to systematically identify performance problems, their causes and authentic solutions

• Develop findings that consider the nuances that arise in reporting on operations results

Target Audience: Junior auditors and seasoned professionals who have had limited exposure to this audit approach

A7001: Basic Governmental Auditing CGAP Exam Aid

Days of Training: 5 3.0 CEU/40 CPE $675 Oct 22-26 This premier course for new auditors provides a basic understanding of the theory, principles, methodology and standards for conducting governmental audits. It emphasizes the knowledge and skills needed to conduct performance auditing; it addresses the purpose and application of financial audits and attestation engagements at a conceptual level. You learn about the expectations of public sector auditors, purposes and types of performance audits, roles of audit SEMINAR OBJECTIVES: and audit evidence, methods of evidence collection and documentation and the types of performance audit findings and applicable elements of those findings. You practice interviewing, preparing audit documentation and presenting audit findings. Many topics in this course are also covered in Conducting Performance Audits (A7002).

SEMINAR OBJECTIVES: • Explain the requirements for and expectations of a governmental auditor • Describe the legal and regulatory standards that apply to government audits • Describe what occurs during each phase of an audit • Apply Government Auditing Standards when planning, conducting and reporting the results of your

audits • Conduct interviews to collect important facts and opinions • Identify appropriate evidence and prepare audit documentation that meet standards and contain all the

necessary elements • Develop audit findings that address condition, criteria, cause and effect and lead to recommendations • Communicate and present audit findings to different audiences • Identify knowledge and skill areas in which you may wish to pursue future training and continued career

development

Target Audience: Auditors new to governmental auditing



C

A8012: Creative Thinking for Auditors Days of Training: 2 1.2 CEU/16 CPE $360 Nov 8-9

Eliminate roadblocks to creative thinking and boost your output of innovative ideas. This course demonstrates practical, easy-to-use techniques to help generate new ideas and apply them to the audit process. Practice these skills using exercises related to governmental auditing, business and real life. Topics covered include idea-generating techniques, best practices in auditing, the use of control frameworks and the impact of organizational cultures on auditing.

SEMINAR OBJECTIVES: • Identify and explain the four phases of the creative process • Eliminate roadblocks and pitfalls to creative thinking and auditing • Use specific tools to boost your output of innovative ideas • Use creative thinking techniques to identify the real cause of, and best solutions to, performance

problems

Target Audience: Auditors at all levels who do performance, grant, and contract auditing

A7021: Developing and Presenting Audit Findings CGAP Exam Aid

Days of Training: 2 1.2 CEU/16 CPE $360 Oct 29-30 Receive in-depth, hands-on guidance and practice in developing audit findings. Adequate finding development requires that you compile sufficient, relevant information to satisfy the audit’s objectives, promote an adequate and correct understanding of the reported matters and convince readers to recognize the validity of the findings and the benefit of implementing any recommendations. Learn the appropriate finding elements to match the kid of audit you are doing. In multiple case exercises you practice developing audit findings for the following types of audits: compliance, processes and controls, accomplishments and impact.

SEMINAR OBJECTIVES: • Cite the government auditing standards provisions that apply to developing and presenting audit findings • Explain the central role of effective audit objectives in finding development • Describe two findings paradigms used in performance auditing and the elements they contain • Outline a finding and prepare a synopsis summarizing the audit results in response to the audit’s

objectives • Develop and present audit findings and related conclusions and recommendations

Target Audience: New auditors who do performance, grant, and contract auditing



A7732: Government Auditing Standards: Review and Update Days of Training: 1 .6 CEU/8CPE $250 Oct 26

In government, auditing is used as a multipurpose tool for accountability and management decision-making and control, and for providing information to improve program operations and results. Generally accepted government auditing standards (GAGAS) are used to ensure quality in audits. The purpose and requirements of individual standards are explained, and the latest amendments to the standards and issues are discussed.

The focus of the course is on standards for performance audits. However, we can tailor the course for on-site presentation and address standards for financial audits and attestation engagements.

SEMINAR OBJECTIVES: • Describe the types of audits and engagements, and related concepts • Explain, at a conceptual level, the AICPA and added GAGAS standards for financial audits • Explain, at a conceptual level, the standards for attestation engagements, now included in GAGAS • Explain the General Standards, including updates • Explain the reporting standards and field work standards for performance audits, including updates

Target Audience: Auditors at all levels

A7012: Interviewing Techniques for Auditors

Days of Training: 3 1.8 CEU/24CPE $475 Dec 12-14 Sharpen your skills in obtaining the information necessary for an effective audit through practice interviews. You learn the mechanics of effective interviewing techniques through lectures, discussions and simulated interview exercises. You see the major steps of the interview process demonstrated in a mock interview. You identify and solve problems in audit interviewing and try out your solutions through role-playing.

SEMINAR OBJECTIVES: • Plan and conduct effective audit interviews using an eight-step model • Conduct effective individual and team interviews • Manage the interpersonal dynamics that occur between auditors and auditees • Select an appropriate note-taking technique • Listen more effectively during an interview • Use appropriate questioning and paraphrasing skills

Target Audience: New auditors and experienced auditors who want to enhance their skills



AL A9102: Managing the Audit Engagement

(formerly titled Audit Assignment Decision Making)

Days of Training: 3 1.8 CEU/24 CPE $475 Oct 31-Nov 2 Learn to apply two project management techniques useful in keeping audit assignments on track: “conferences,” used to make major decisions at the planning and filed work verification phases; and the “briefing format,’ used to share information with the audit team in conference format. These techniques are valuable not only in facilitating the management of audit assignments, but also in writing audit reports. Special note: This course focuses on the supervisor’s role in leading audit engagements. Our course, Effective Audit Supervision focuses on the supervisor’s human relations role in leading audit engagements.

SEMINAR OBJECTIVES: • Describe what each phase of the audit process contributes to finding development • Describe the decisions that need to be made at each phase and the role that conferences play in making

those decisions • Illustrate how well-stated Seminar Objectives form the basis for field work and reporting, and for

monitoring the ongoing conduct of the audit • Define the purpose and product of a conference at the survey, planning, field work verification and

reporting phases; and describe which team members should attend and what their roles are • Demonstrate a working knowledge of the conduct of conferences by participating in conference

simulations at the planning and field work verification phases using a case study and a team-prepared agenda

Target Audience: Audit supervisors, team leaders, and managers

A9001: Negotiation and Conflict Resolution Skills for Auditors

Days of Training: 2 1.2 CEU/26 CPE $360 Dec 10-11 As an auditor, you are called upon to work collaboratively with management, yet remain impartial and retain audit integrity. Learn techniques essential to facilitating audit work and getting agreement and action on recommendations. Through role-play exercises, you practice negotiation techniques and learn how to keep your cool, stand your ground, handle conflict, negotiate from logic and feelings and reach a positive solution.

SEMINAR OBJECTIVES: • Explain the primary reasons conflicts occur • Explain the five classic conflict resolution strategies • Describe ways to confront people that minimize defensiveness and hostility and prevent conflicts from

occurring • Describe critical negotiation skills • Recognize when to apply negotiating strategies to establish rapport and cooperation • Apply techniques to deal with manipulative tactics

Target Audience: Experienced auditors, particularly audit supervisors, team leaders, and managers



A8522: Presentation Skills for Auditors

Days of Training: 2 1.8 CEU/24CPE $475 Jan 8-9 Your effectiveness as an auditor often depends on how well you orally present your audit results. In this non-threatening classroom environment, you prepare and conduct various presentations of your audit findings. With the use of videotape, you receive individualized coaching on the organization and delivery of your presentations. This is a limited enrollment course to ensure maximum interaction and feedback.

SEMINAR OBJECTIVES: • Analyze your audience • Organize the presentation effectively • Deliver your message skillfully • Handle audience questions • Use visuals to help convey your message • Manage the tensions related to public speaking

Prerequisite: Participants should come to class with a topic for which they will prepare and develop a presentation


A8002: Prevention and Detection of Fraud CGAP Exam Aid

Days of Training: 3 1.8 CEU/24 CPE $475 Oct 10-12

Learn the nature, causes and types of with-collar crimes and your professional audit responsibilities for designing audit procedures to detect them. Identify the legal and layman’s definitions of fraud and understand audit procedures applicable to fraud detection. Learn the role of internal controls and how to evaluate controls. Discuss reporting of illegal acts and working with an investigator.

SEMINAR OBJECTIVES: • Identify auditor responsibilities for the prevention and detection of fraud • Describe where fraud is committed and who commits it • Conduct risk assessments • Identify common indicators and detection techniques associated with illegal activity and abuse • Describe threats to and identify safety measures for computer-based systems • Describe the federal rules of evidence and criminal statutes related to fraud • Identify factors relevant to audit cooperation with investigators and the timing and content of investigative

audits

Prerequisite: Program managers and auditors at all levels who have experience in financial and performance auditing



A U D I T C O U R S E S CITYWIDE T A8950: Zeroing In On Bribes, Kickbacks and Payoffs

Days of Training: 2 1.2 CEU/16 CPE $360 Sep 19-20, Jan 10-11 The potential for bribes, kickbacks, and payoffs is inherent in virtually every business transaction. Recent research conducted by a major financial revealed that an estimated one trillion dollars a year is paid in bribes world wide. Audit standards require that all audits be planned to provide a reasonable assurance of detecting fraud. Bribes, kickbacks, and payoffs constitute three types of fraud – often referred to as corruption.

Get a strong introduction to (a) the provisions of law pertaining to fraud and corruption in the forms of bribes, kickbacks, and payoffs, (b) activities that are particularly susceptible to such forms of fraud, (c) the short and long term impact, and (d) the methods used to pay them.

Focus on strengthening your ability to recognize the indicators of bribes, kickbacks, and payoffs in the procurement area, and collecting evidence to demonstrate that they may have occurred or have occurred. Participate in case studies involving the fraudulent activities of bribes, kickbacks, and payoffs. Objectives

SEMINAR OBJECTIVES: • Describe the kinds of activities that are susceptible to bribes, kickbacks, and payoffs • Determine the impact and effects of bribes, kickbacks and payoffs • Discuss the Government Auditing Standards requirement to explicitly consider the potential for fraud in

audit planning • Describe how bribes, kickbacks, and payoffs occur, including the audit trails they create, and how the

trails can be followed • Identify and collect evidence to demonstrate and document bribes, kickbacks, or payoffs • Use analytic audit techniques to detect bribery, kickbacks or payoff schemes

Target Audience: Auditors and Investigators with three years’ experience and seasoned professionals with limited exposure to the subject matter


T4011: Access 2000 - Level 1 Days of Training: 1 .6 CEU $125 Aug 9

Participants will be introduced to the concept of the relational database and the Access relational database application including selected specialized capabilities. Course objectives include managing data in a database, table relationships, queries, form design, and Access reports. Additionally, students will learn to find and retrieve data by using filters and joins, customize reports and enhance the appearance of forms, and explore the use of Access data in other applications including Word and Excel.

Prerequisite: This course requires a basic understanding of computers, such as basic mouse and keyboard operations, point and clicks, double-click operations.

Next Step: Access 2000, Level 2


Participants will learn remote database management, how to exchange data with XML and other type Applications and how to automate business processes by using VBA. Course objectives include restructuring data to improve design, query techniques to present and summarize data, use of Access macros and various utility tools.

Prerequisite: Access 2000, Level 1


T4013: Access 2000 - Level 3 Days of Training: 1 .6 CEU $125 Sep 25

Participants will learn the advanced features of Access and VBA Programming language. Course objectives Include: developing data access pages, PivotTables and PivotCharts; importing and exporting XML and Access data; using VBA to automate business processes; creating and modifying database switchboards and exploring various security features.

Prerequisite: Access 2000, Levels 1 and 2


D A T A B A S E S

C O M P U T E R A P P L I C A T I O N S




Prerequisite: Windows 2000, Level 1






T4023: Access 2002 - Level 3 Days of Training: 1 .6 CEU $125 Oct 12




T4024: Access 2002 - Level 4 Days of Training: 1 .6 CEU $125 Nov 13

Class participants’ training in and experience with Microsoft Access will provide a solid foundation for working with this database software. With topics included in previous Levels in this series, participants began to implement some of the more specialized and advanced capabilities that Access offers. In this Level participants are now ready to extend their knowledge base beyond the user level and into introductory-level administrator skill sets. The course will also teach participants how to work in a multi-user environment that they will need to adapt Access applications to the environment.

Prerequisite: Access 2002, Levels 1, 2 and 3

Next Step: This course completes the series for this application



T4031: Access 2003 - Level 1

Days of Training: 1 .6 CEU $125 Jul 25, Sep 20, Nov 16, Jan 10


Prerequisite: This course requires a basic understanding of computers, such as basic mouse and keyboard operations, point and click, and double-click operations.


T4032: Access 2003 - Level 2 Days of Training: 1 .6 CEU $125 Aug 13, Oct 17, Jan 23




T4033: Access 2003 - Level 3 Days of Training: 1 .6 CEU $125 Aug 23, Nov 30




T4034: Access 2003 - Level 4 Days of Training: 1 .6 CEU $125 Sep 7, Dec 14

This course will teach you the advanced features of the Access application and also the VBA programming language. Topics include application design, advanced forms, form controls, splash screens, custom toolbars and menu bars.

Prerequisite: Access 2003, Levels 1, 2 and 3

Next Step: This course completes the series for this topic.



T4004: Managing Critical Business Information Using Microsoft Access 2003

Days of Training: ½ .3 CEU $60 Dec 21 (9:00a-12:30p) This scenario based class provides experienced Microsoft Access users with a stronger relational database foundation. It brings home relational database concepts and teaches how to employ powerful techniques using Access in gathering, organizing, and reporting of information vital to the users’ business.

Class participants will learn how to create solid database structures, how to pull in outside data, and how to integrate Access with other Microsoft Office System 2003 applications − all leading up to creating flexible, user-friendly reports.

The goal of this course is to give participants more confidence in managing their business information using various Access database techniques, thus enabling them to accomplish their daily work more efficiently and competently.

Prerequisite: This course is designed for experienced Access users. This audience uses Access to store information about their business and is skilled at using tables in datasheet view, creating their own forms and reports, and even writing queries. While understanding how to create these Access objects, these participants are looking for additional methods for processing data, including importing and linking to data existing outside of Access.

Before attending this course, participants should have: a basic understanding of relational databases; an understanding of Access tables, queries, forms and reports and a base knowledge of how they are used within an Access database; experience creating Access macros and using them in forms; a working familiarity with standard Microsoft Office applications (such as Microsoft Outlook, Word, and Excel).

Next Step: This course completes the series for this topic T4005: Beyond the Spreadsheet: Managing Financial Information Using

Microsoft Office Access 2003 Days of Training: 1/2 .3 CEU $60 Dec 21 (1:30p-5:00p)

When people think of financial data such as invoicing, inventory, and sales information, they often think spreadsheets in Microsoft Excel. However, Microsoft Access is also a powerful tool in managing your financial information, especially as you collect more and more of it. With Access you can track and manage financial data just as you would other information such as customer lists, by using tools both within Access and cross−application with Excel. The techniques learned in this course will enhance skills for gathering, organizing, and reporting vital business information and demonstrate the power of Access as a financial data management and analysis tool. Prerequisite: This course is designed for people who use Access on a regular basis, and who are also experienced with Excel. They understand how the various Access objects work individually and together, including Access macros, and they are familiar with Microsoft Excel Visual Basic Applications (VBA) macros.

Before attending this course, students should have: a basic understanding of relational databases; an understanding of Access tables, queries, forms and reports and a base knowledge of how they are used within an Access database; experience creating Access macros and using them in forms; a working familiarity with standard Microsoft Office applications (such as Excel and Microsoft Word).





In this course, students will create and modify new databases and their various objects. Prerequisite: This course is designed for students who wish to learn the operations of the Microsoft Access Database program to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The first part of the course is for the individual whose job responsibilities include designing and creating new databases, tables, and relationships; creating and maintaining records; locating records; and producing reports based on the information in the database. The second part of the course is for individuals whose job responsibilities include maintaining data integrity; handling complex queries, forms, and reports; and sharing data between Access and other applications. It also provides the fundamental knowledge and techniques needed to advance to more complex Access responsibilities such as maintaining databases and using programming techniques that enhance Access applications. Computing Fundamentals is a prerequisite for this course.



Days of Training: 1 .6 CEU $125 Oct 16

You have the basic skills needed to work with Microsoft Office Access 2007 databases, including creating and working with Access tables, relationships, queries, forms, and reports. But so far, you have been focusing only on essential database user skills. In this course, you will consider how to maintain data consistency, how to customize database components, and how to share Access data with other applications.

Prerequisite: Microsoft Office Access 2007: Level 2 is designed for students who would like to learn intermediate-level operations of the Microsoft Office Access program. The Level 2 course is for individuals whose job responsibilities include maintaining data integrity; handling complex queries, forms, and reports; and sharing data between Access and other applications. This course is also a prerequisite to taking more advanced courses in Access 2007. Access 2007 Level 1 is a prerequisite for this course.



Days of Training: 1 .6 CEU $125 Nov 27

Your training in and use of Microsoft Office Access 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft Office Access 2007. You have worked with the various Access objects, such as tables, quires, forms, and report. In this course, you will extend your knowledge into some of the more specialized and advanced capabilities of Access by structuring existing data, writing advanced quires, working with macros, enhancing forms and reports, and maintaining a database.

Prerequisite: The Level 3 course if for the individual whose job responsibilities include working with related tables; creating advanced quires, forms, and reports; writing macros to automate common tasks; and performing general database maintenance. It is also designed as one in a series of courses for students pursuing the Microsoft Office Specialist Certification for Microsoft Office Access 2007, and it is a prerequisite to take more advanced courses in Microsoft Office Access 2007. Access 2007 Level 2 is prerequisite for this course.




T3014: Excel 2000 - Level 1 Days of Training: 1 .6 CEU $125 Jul 31, Oct 3, Dec 4

Participants will learn basic worksheets skills and how to work with data in worksheets.

Prerequisite: This course requires a basic understanding of computers, such as basic mouse and keyboard operations, point and click, and double-clicks operations.

Next Step: Excel 2000, Level 2 T3015: Excel 2000 - Level 2

Days of Training: 1 .6 CEU $125 Sep 5

Participants will learn the skills and concepts necessary to create charts and to use the list-management capabilities of Excel 2000.

Prerequisite: Excel 2000, Level 1

Next Step: Excel 2000, Level 3

T3016: Excel 2000 - Level 3


Participants will learn various advanced techniques for analyzing and manipulating data in Excel 2000.

Prerequisite: Excel 2000, Levels 1and 2

Next Step: This course completes the series for this application.

T3024: Excel 2002 - Level 1 Days of Training: 1 .6 CEU $125 Aug 8

In this course you will create, edit, format and print basic worksheets and charts in Excel.



S P R E A D S H E E T S



T3025: Excel 2002 - Level 2 Days of Training: 1 .6 CEU $125 Sep 14

In this course you will create templates, sort and filter data, import and export data, analyze data, and collaborate on the Web.



T3026: Excel 2002 - Level 3 Days of Training: 1 .6 CEU $125 Oct 12

In this course you will customize workbooks, work with multiple data sources, collaborate with other users and enhance spreadsheets using charts and graphic objects.

Prerequisite: Excel 2002, Levels 1and 2


T3034: Excel 2003 - Level 1 Days of Training: 1 .6 CEU $125 Jul 23, Sep 24, Nov 26, Jan 18

In this course, participants will use Microsoft® Office Excel 2003 to manage, edit, and print data.

Prerequisite: Windows, Level 1


T3035: Excel 2003 - Level 2 Days of Training: 1 .6 CEU $125 Aug 21, Nov 9, Jan 29

In this course, participants will use Microsoft Office Excel 2003 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas.



T3036: Excel 2003 - Level 3 Days of Training: 1 .6 CEU $125 Aug 30, Dec 6

In this course, participants will learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.





T4002: Forecasting and Trend Analysis Using Microsoft Office Excel 2003

Days of Training: 1/2 .3 CEU $60 Sep 26 (9:00a-12:30p)

Microsoft Excel is the spreadsheet program most commonly used by financial analysts, project managers, academics, and small business owners around the world to track and analyze business and personal data. Because of the increasing demands on their time, business professionals need to learn efficient and effective data forecasting methods that give them the answers they need. This course will provide experienced Excel users with a practical, hands-on understanding of advanced Excel data forecasting and charting techniques. It examines the risks and benefits of forecasting, teaches different forecasting and trending methods, and explores ways to maximize profit potential. Prerequisite: This course is designed for experienced Microsoft Excel users, including project managers, financial analysts, accountants, business owners, and other business professionals who have a vested interest in forecasting trends at the industrial, corporate, and project levels. This audience uses Excel on a regular basis and has no difficulty creating formulas, charts, and cell formats. Before attending this course, participants should have experience with analyzing business data to make decisions about products, projects and strategic direction; the ability to use Excel to create formulas, including advanced formulas using the Insert Function dialog box; the ability to create line graphs and column charts from Excel data; familiarity with named ranges (for example, abbreviations that replace cell addresses, such as C3:D15, with nicknames such as AllSales).

Next Step: This course completes the series for this topic. T4003: Summarizing Microsoft Office Excel 2003 Data to Make Better

Business Decisions Days of Training: 1/2 .3 CEU $60 Sep 26 (1:30p-5:00p)

One of the great challenges business people face today is not collecting information, but making sense of the information they already have. Through hands-on activities, this course will teach you some of the most effective techniques in data summary and display. It covers the role of business intelligence in today's workplace and introduces the power of Excel in business intelligence analysis. Participants also learn how to hone their skills regarding data lists and pivot tables.

Prerequisite: This course is designed for experienced Excel users who have a vested interest in analyzing Excel data more effectively. This audience is familiar with tracking project budgets and chart trends, and they have no difficulty using Excel to create formulas, charts, and cell formats. Before attending this course, participants should have experience with analyzing business data to make decisions about products, projects, and strategic direction; the ability to create formulas, including advanced formulas using the Insert Function dialog box; the ability to create line graphs and column charts from Excel data.





Days of Training: 1 .6 CEU $125 Aug 6

This course is designed for people preparing for certification as a Microsoft Office Specialist in Excel, who already have knowledge of Microsoft® Office, Windows® 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.

Prerequisite: Computing Fundamentals using Windows XP




In Microsoft Office Excel 2007: Level 1, you created edited, formatted, and printed basic spreadsheets. You now have a need to streamline repetitive tasks and display spreadsheet data in more visually effective ways. In this course, you will use Microsoft Office Excel 2007 to streamline and enhance your spreadsheets with templates, charts, graphics, and formulas.

Prerequisite: The target students for this course are students who desire to gain the skills necessary to create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web. In addition, this course helps prepare students who desire to take the Microsoft Office Specialist exam in Excel and who already have knowledge of the basics of Excel, including how to create, edit, format, and print basic worksheets. Excel 2007, Level 1 is a prerequisite for this course.




In this course, studetns will learn how to automate common taskts, apply advacned analysis techniques to more complex data sets, collaborate on worksheets with others, and share Excel data with other applications.

Prerequisite: This course was designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and anlyze worksheet data, create PivotTables and PivotCharts, incoporate multiple data sources, and import and export data. Excel 2007, Level 2 is a prerequisit for this course.




T7011: Outlook 2000 - Level 1


Participants will learn the fundamentals of using Outlook 2000 to coordinate mail, appointments, events, meetings, tasks, and contacts.


Next Step: Outlook 2000, Level 2



Participants will learn how to sort, filter, and group items; use and create Outlook templates and forms; and share information by using public folders and Net Folders.

Prerequisite: Outlook 2000, Level 1



Days of Training: 1 .6 CEU $125 Jan 16

Participants will learn advanced features for using Outlook 2000. Prerequisite: Outlook 2000, Levels 1 and 2

Next Step: This course completes the series for this topic. T7021: Outlook 2002 - Level 1

Days of Training: 1 .6 CEU $125 Oct 22, Jan 7

In this course, you will learn the basics of using Microsoft Outlook 2002 as a communications tool. You will send and receive mail messages, use a calendar to schedule appointments, and coordinate business meetings with multiple participants.




E - M A I L / C A L E N D A R S



T7022: Outlook 2002 - Level 2 Days of Training: 1 .6 CEU $125 Nov 2

In this course, participants will use advanced Microsoft Outlook 2002 features. Topics covered include customizing your messages, organizing your mailbox, coordinating schedules, saving and archiving mail, and sharing Outlook data.

Prerequisite: Windows 2000, Level 1 and Outlook 2002, Level 1



Days of Training: 1 .6 CEU $125 Dec 12

In this course you will learn additional Outlook skills including importing data, performing a mail merge, using Instant Messenger from Outlook, configuring and securing Outlook, using the Internet with Outlook, working offline, and creating custom forms.

Prerequisite: Outlook 2002, Levels 1and 2

Next Step: This course completes the series for this topic

T7031: Outlook 2003 - Level 1 Days of Training: 1 .6 CEU $125 Jul 27, Dec 20

This course will provide participants with the skills needed to start sending and responding to email in Microsoft Office Outlook 2003, as well as maintaining the Calendar, scheduling meetings, and working with tasks and notes.

Prerequisite: Windows XP, Levels 1 and 2


T7032: Outlook 2003 - Level 2 Days of Training: 1 .6 CEU $125 Oct 11

This course is the second in a series of three Microsoft Outlook courses. It provides you with the necessary skills to customize your Outlook environment, your calendar, and your mail messages so that they meet your specific needs. You will also learn how to track, share, assign, and quickly locate various Outlook items.

Prerequisite: Outlook 2003, Level 1





This course is the third in a series of Microsoft Office Outlook 2003 courses. It builds on the e-mail and calendaring skills covered in earlier courses, and will provide participants with the skills needed to communicate in real time with other users, personalize mail, organize items, share and link contacts, create forms, and work offline and remotely.

Prerequisite: Outlook 2003, Levels 1 and 2




In this course, student learns how to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes.

Prerequisite: This course is designed for people with a basic understanding of Microsoft Windows who need to learn how to use Microsoft Outlook 2003 to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes. In addition this course is intended for persons interested in pursuing the Microsoft Office Specialist certification for Outlook. Windows XP Professional, Level 1 is a prerequisite for this course.



Days of Training: 1 .6 CEU $125 Sept 17

In this course, students learn to customize their environment, calendar, and email messages to meet their specific requirements and who wish to track, share, assign, and locate various Outlook items.

Prerequisite: This course is designed for experienced Outlook users who need to customize their environment, calendar, and email messages to meet their specific requirements and who wish to track, share, assign, and locate various Outlook items. Outlook Level 1, Windows XP Professional Level 1 & Level 2 are prerequisites for this course.





T7043: Outlook 2007 - Level 3 Days of Training: 1 .6 CEU $125 Oct 30

This course is the third in a series of Microsoft Office Outlook 2007 courses. It builds on the e-mail and calendaring skills covered in earlier courses, and will provide students with the skills needed to communicate in real time with other users, personalize mail, organize items, share and link contacts, create forms, and work offline and remotely.

Prerequisite: Persons with an intermediate understanding of Outlook who need to use Outlook to communicate using Instant Messaging, personalize and organize their mail, organize Outlook items, share and link contacts, create forms, and work offline and remotely.


T5011: PowerPoint 2000 - Level 1


Participants will learn the basic skills necessary to begin effectively creating presentations in Microsoft PowerPoint.


Next Step: PowerPoint 2000, Level 2



Participants will learn advanced features of PowerPoint, including customizing templates and the PowerPoint environment and making a presentation interactive by using hyperlinks and action buttons.

Prerequisite: PowerPoint 2000, Level 1




In this course you will learn the basic skills necessary to begin effectively creating presentations in Microsoft PowerPoint.



P R E S E N T A T I O N





This course is designed for participants who are familiar with PowerPoint and need to design templates, create slides with special effects, run various slide shows, create presentations for the web, and broadcast and review presentations on the job.

Prerequisite: Windows 2000, Level 1 and PowerPoint 2002, Level 1


T5031: PowerPoint 2003 - Level 1 Days of Training: 1 .6 CEU $125 Aug 2, Oct 26

In this course, participants will create effective basic PowerPoint presentations for delivery in front of an audience.

Prerequisite: Windows 2000, Levels 1 and 2


T5032: PowerPoint 2003 - Level 2 Days of Training: 1 .6 CEU $125 Sep 27

In this course, participants will enhance presentations with features that will transform basic presentations into those with a powerful means of communication.



T5041: PowerPoint 2007 - Level 1 Days of Training: 1 .6 CEU $125 Aug 10

This course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations using Microsoft PowerPoint 2007. This course is also intended for students interested in pursuing Microsoft Office Specialist certification in Microsoft Office PowerPoint 2007.

Prerequisite: This course is designed for students who are interested in learning the fundamentals needed to create and modify basic presentations using Microsoft® Office PowerPoint® 2007. This course is also intended for students interested in pursuing Microsoft Office Specialist certification in Microsoft® Office PowerPoint® 2007. Computing Fundamentals is a prerequisite for this course.




T5042 : PowerPoint 2007 - Level 2 Days of Training: 1 .6 CEU $125 Oct 2

In this course, student gain skills necessary to work with design templates, various types of hierarchies, processes, or other diagrams, special effects, web presentations, and advanced presentation delivery.

Prerequisite: This course is designed for students who desire to gain the skills necessary to work with design templates, various types of hierarchies, processes, or other diagrams, special effects, web presentations, and advanced presentation delivery. This course also helps in the preparation for the Microsoft Office Specialist exam in Microsoft® PowerPoint® 2007. It is for students who already have knowledge of the basics of Microsoft® PowerPoint® 2007, including slide formatting, and working with tables, charts, images, objects, and presentation preparation. PowerPoint 2007 Level 1 is a prerequisite for this course.


T2014: Word 2000 - Level 1

Days of Training: 1 .6 CEU $125 Aug 22, Jan 25

Participants will learn the basic skills necessary to begin using Word 2000.


Next Step: Word 2000, Level 2

T2015: Word 2000 - Level 2


Participants will learn intermediate features of Word 2000.

Prerequisite: Word 2000, Level 1


T2016: Word 2000 - Level 3 Days of Training: 1 .6 CEU $125 Oct 18

Participants will learn advanced features of Word 2000.



W O R D P R O C E S S I N G




This course is the first in a series of three Microsoft Word courses. It will provide you with the basic concepts required to produce common business documents as well as give you the opportunity to apply them.



T2025: Word 2002 - Level 2 Days of Training: 1 .6 CEU $125 Nov 7

In this course you will learn intermediate Word 2002 skills including how to create templates, manage table data, create a newsletter, send form letters, create a Web page, and manage document changes.



T2026: Word 2002 - Level 3 Days of Training: 1 .6 CEU $125 Dec 18

In this course you will gain the skills needed to create and use forms, macros, and document references, and to revise documents and edit Web pages in Word.

Prerequisite: Windows 2000, Level 1, Word 2002, Levels 1 and 2

Next step: This course completes the series for this application.

T2034: Word 2003 - Level 1

Days of Training: 1 .6 CEU $125 Aug 17, Nov 28

In this course, students will create, edit, and enhance standard business documents using Microsoft Office Word 2003.

Prerequisite: Windows XP

Next step: Word 2003, Level 2

T2035: Word 2003 - Level 2 Days of Training: 1 .6 CEU $125 Aug 28, Dec 10

In this course, students increase the complexity of their Microsoft Office Word 2003 documents by adding components such as customized lists, tables, charts, and graphics. They also create personalized Microsoft Office Word 2003 efficiency tools.





T2036: Word 2003 - Level 3 Days of Training: 1 .6 CEU $125 Oct 4, Jan 4

In this course, participants will learn how to use Word to create, manage, revise, and distribute long documents, forms, and Web pages.



T2044: Word 2007 - Level 1 Days of Training: 1 .6 CEU $125 Aug 1

Word processing is the use of computers to create, revise, and save documents for printing and future retrieval. This course is the first in a series of three Microsoft Office Word 2007 courses. It will provide you with the basic concepts required to produce basic business documents.

Prerequisite: This course is intended for individuals who want to gain basic knowledge of working on Word. Individuals who want to pursue Microsoft Office Specialist certification in Microsoft Office Word 2007 can also take this course. Windows XP Professional Level 1 is a prerequisite for this course.


T2045: Word 2007 - Level 2 Days of Training: 1 .6 CEU $125 Sep 11

In the first course in this series, Microsoft Word 2007: Level 1, you gained all the basic skills that you need to create a wide range of standardized business documents. If you use Microsoft Word 2007 on a regular basis, then once you have mastered the basic skills, the next step is to improve your proficiency. To do so, you can customize and automate the way Microsoft Word 2007 works for you. You can also improve the quality of your work by enhancing your documents with customized Microsoft Word 2007 elements. In this course, you will create complex documents in Microsoft Word 2007 by adding components such as, customized lists, tables, charts, and graphics. You will also create personalized Microsoft Word 2007 efficiency tools.

Prerequisite: This course was designed for persons who can create and modify standard business documents in Microsoft® Word 2007, and who need to learn how to use Microsoft® Word 2007 to create or modify complex business documents as well as customized Word efficiency tools. It will be helpful for persons preparing for the Microsoft Office Specialist exams for Microsoft® Word 2007. Next step: Word 2007, Level 3



O P E R A T I N G S Y S T E M S


In this course, students will learn how to use Word to create, manage, revise, and distribute long documents, forms, and Web pages.

Prerequisite: This course was designed for persons who can create and modify standard business documents in Microsoft® Word 2007, and who need to learn how to use Microsoft® Word 2007 to create or modify complex business documents as well as customized Word efficiency tools. It will be helpful for persons preparing for the Microsoft Office Specialist exams for Microsoft® Word 2007. Word 2007, Level 2 is a prerequisite for this course.


T1003: Windows 2000 - Level 1 Days of Training: 1 .6 CEU $125 Oct 31

This course is designed to teach participants basic computer concepts and skills related to IBM and compatible personal computers. Participants will increase their comfort with computers by learning the basics of hardware and software, exploring the Windows 2000 environment and becoming acquainted with core functions.

Prerequisite: Computing Fundamentals

Next Step: Windows 2000, Level 2

T1031: Windows XP Professional - Level 1 Days of Training: 1 .6 CEU $125 Dec 17

In this course you will create a document, organize files, work with Windows Messenger, create an efficient work environment, work with media, clean up their system, and find information on the Internet.


Next Step: Windows XP Professional, Level 2

T9632: Windows Vista - Level 1 Days of Training: 1 .6 CEU $125 Jul 26, Oct 12

This course will provide you with the basic skills you need to get started with personal computers and work with the various features, tools, and options available in Windows Vista. In this course, you will familiarize yourself with the basics of personal computers, customize Windows Vista, and manage file and folders. You will also work with simple tools and browse the Internet.


Next Step: Windows Vista, Level 2



D E S K T O P P U B L I S H I N G

T9633: Windows Vista - Level 2 Days of Training: 1 .6 CEU $125 Jul 27, Oct 26

This course will provide you with skills that will help you manage some of the advanced tasks available in Windows Vista. In this course, you will familiarize yourself with advanced customization techniques and work with applications and programs in Windows Vista. In addition to this, you will also work with Internet Explorer 7.0, manage network communications and data, and enhance system performance.

Prerequisite: Windows Vista, Level 1


T8009: InDesign CS2 - Level 1 Days of Training: 1 .6 CEU $125 Aug 30, Jan 15

In this course, participants will work with some of the tools and features to create eye-catching printed documents.


Next Step: InDesign CS2, Level 2

T8010: InDesign CS2 - Level 2 Days of Training: 1 .6 CEU $125 Nov 2

In this course, participants will use the advanced features in InDesign to create documents that are attractive and have the highest degree of perfection.

Prerequisite: InDesign CS2, Level 1


T8001: Publisher 2000 - Level 1 Days of Training: 1 .6 CEU $125 Aug 8

Participants will learn to use Microsoft Publisher to create a multiple-page document.





T8002: Publisher 2002 - Level 1 Days of Training: 1 .6 CEU $125 Jan 24

In this course, participants will create flyers, newsletters, and office stationery working with publication designs, inserting and formatting text, adding, resizing, and cropping graphics, inserting tables and using Publishers drawing tools.



T8013: Publisher 2003 - Level 1 Days of Training: 1 .6 CEU $125 Oct 17

In this course, participants will look at how to create a publication from scratch or use one of the hundreds of business and persona designs available to Publisher.



T8015: QuarkXPress 5 - Level 1 Days of Training: 1 .6 CEU $125 Jul 30

In this course, participants will use QuarkXPress to lay out professional quality single and multiple-page documents that include text and graphics, and are designed for professional printing and publication.

Prerequisite: A basic understanding of the computer operating system you are using is recommended.

Next Step: QuarkXPress 5.0, Level 2

T8016: QuarkXPress 5 - Level 2 Days of Training: 1 .6 CEU $125 Sep 24

In this course, participants will build on their existing skills to learn some of the more advanced features of QuarkXPress, as well as learn some techniques that will allow you to improve your workflow.

Prerequisite: QuarkXPress 5.0, Level 1




T8017: QuarkXPress 6 - Level 1 Days of Training: 1 .6 CEU $125 Nov 11

In this course, participants will use QuarkXPress to layout professional quality single and multiple-page documents that include text and graphic, and are designed from professional printing and publication.


Next Step: QuarkXPress 6, Level 2

T8018: QuarkXPress 6 - Level 2 Days of Training: 1 .6 CEU $125 Jan 8

Throughout this course, participants will build on existing skills to learn some of the more advanced features of QuarkXPress, as well as learn some techniques that will allow for the improvement of workflow.

Prerequisite: QuarkXPress 6, Level 1 is a prerequisite for this course


T5109: Illustrator 10 - Level 1 Days of Training: 1 .6 CEU $125 Oct 29

This course will introduce you to the basics of Adobe® Illustrator® 10. Adobe Illustrator is a sophisticated graphics program capable of creating complex and attractive illustrations and type effects.


Next Step: Illustrator 10, Level 2

T5110: Illustrator 10 - Level 2 Days of Training: 1 .6 CEU $125 Dec 13

In this course, you will use Adobe Illustrator 10 to create dynamic graphics using advanced drawing and editing tools, path editing techniques, filter effects, and masks.

Prerequisite: Illustrator 10, Level 1

Next Step: This completes the features of Illustrator 10, Level 2 tools and features.

G R A P H I C S



T5020: Illustrator CS2 - Level 1

Days of Training: 1 .6 CEU $125 Aug 10, Oct 22 In this course, participants will start by drawing and manipulating simple shapes to create logos. Participants will also learn to combine text and graphics to create advertisements.

Prerequisite: Graphic designers, or people transitioning into a design job or taking on design responsibilities, who need to use Illustrator to create illustrations, logos, advertisements, or other graphic documents.

Next Step: Illustrator CS2, Level 2

T5030: Illustrator CS2 - Level 2 Days of Training: 1 .6 CEU $125 Nov 5

In this course, participants create complex, robust illustrations that go beyond those that can be created using Illustrator’s basic tools.

Prerequisite: Illustrator CS2, Level 1

Next Step: This completes the features of Illustrator CS2 Level 2 tools and features

T5112: Photoshop 7 - Level 1 Days of Training: 1 .6 CEU $125 Jul 26

In this course, participants will learn to use several tools for selecting parts of images, and will move, duplicate, and resize images. Participants will also learn to use layers, and to apply layer effects and filters to create special effects.


Next Step: Photoshop 7.0, Level 2

T5113: Photoshop 7 - Level 2 Days of Training: 1 .6 CEU $125 Aug 16

In this course, you will learn how to use vector paths for a variety of purposes, including masking, clipping paths, and illustration.

Prerequisite: This course is designed for students who have completed the Photoshop 7.0: Level 1 course, or who have equivalent knowledge, and who want to learn additional, more advanced Photoshop techniques

Next Step: Photoshop 7.0: Web Production or Photoshop 7.0: Artistic Effects



T5114: PhotoShop CS2 - Level 1

Days of Training: 1 .6 CEU $125 Aug 1, Dec 3

In this course, participants will work with some of the tools and features to edit images using Photoshop CS2.

Prerequisite: The design professional who wants to create and design graphics using Photoshop CS2 for final print and web output. Target customers are advertising agencies, marketing agencies, production houses, or departments that work in such disciplines within the larger organization.

Next Step: Photoshop CS2, Level 2

T5115: PhotoShop CS2 - Level 2 Days of Training: 1 .6 CEU $125 Oct 2, Jan 14

In this course, participants will work with advanced image handling tools and features available in Photoshop CS2.

Prerequisite: Photoshop CS2, Level 1

Next Step: This completes the features of Photoshop CS2 Level 2 tools and features.

T5318: Visio Professional 2000 - Level 1 Days of Training: 1 .6 CEU $125 Nov 14

Participants will learn basic concepts for creating flowcharts, and basic network diagrams.


Next Step: Visio Professional 2000, Level 2

T5319: Visio Professional 2002 - Level 1 Days of Training: 1 .6 CEU $125 Oct 9

In this course, you will learn fundamental skills while creating several types of diagrams using Visio Professional. You will create a directional map, a block diagram, a basic and a cross-functional flowchart, an organization chart, and an office layout.

Prerequisite: Before taking this course, you should have a basic understanding of your computer’s operating system. For example, you should know how to launch an application, create and save files, and copy files from CDS and other media




T5321: Visio Professional 2002 - Level 2 Days of Training: 1 .6 CEU $125 Dec 7

In this curse, you will expand on the knowledge you gained in the course. You will work with many advanced features, including using the drawing tools, creating and working with custom stencils, and templates, and sharing your Visio drawing with other applications.

Prerequisite: Visio Professional 2000: Basic Skills

Next Step: This completes the features of Microsoft Visio tools and features.

T5320: Visio Professional 2003 - Level 1 Days of Training: 1 .6 CEU $125 Aug 20, Oct 31

In this course, participants learn fundamental skills while creating several types of diagrams using Microsoft Office Visio Professional.

Prerequisite: We designed Visio 2003 Professional: Level 1 for the student who has little or no experience using Visio 2003 Professional, and who needs to learn the basic skills that are necessary in order to begin to use this program effectively. Before taking this course, you should have a basic understanding of your computer’s operating system. For example, you should know how to launch an application, create and save files, and copy files from CDS and other media.


T5048: Visio Professional 2003 - Level 2 Days of Training: 1 .6 CEU $125 Oct 4, Jan 3

In this course, participants will expand on the knowledge gained in the previous level. Level 2 contains more advanced features, including using the drawing tools, creating and working with custom stencils and templates and sharing Visio drawings with other applications.

Prerequisite: To ensure your success, we recommend you first take the following Element K course or have equivalent knowledge of Visio 2003 Professional Level 1

Next Step: This completes the features of Microsoft Visio tools and features

T6003: Project 2000 - Level 1


Participants will learn how to use Microsoft Project 2000 to assist them with their project planning and management.

Prerequisite: Computing fundamentals

Next Step: Project 2000, Level 2

P R O J E C T M A N A G E M E N T



W E B P A G E D E V E L O P M E N T

T6004: Project 2000 - Level 2 Days of Training: 1 .6 CEU $125 Jan 17

Participants will learn some advanced features of Microsoft Project 2000 and how to use Microsoft Project Central. This course meets the Microsoft Proficiency Guidelines for Microsoft Project 2000 at the Expert level.

Prerequisite: Project 2000, Level 1


T6023: Project 2003 - Level 1 Days of Training: 1 .6 CEU $125 Aug 22

This course is designed for individuals who use Microsoft Office Project Professional 2003. The topics in this course cover the critical skills necessary to create and modify a project plan file that contains tasks, resources, and resource assignments.


Next Step: Project 2003, Level 2

T6024: Project 2003 - Level 2 Days of Training: 1 .6 CEU $125 Sep 27

In Microsoft Project 2003 Level 1, participants used project management skills to create a project plan. This course will build upon that knowledge, and provide an opportunity to work with a project plan once it has entered the project implementation phase.



T9024: Cold Fusion MX - Level 1

Days of Training: 1 .6 CEU $125 Jul 31

In this course, participants will add dynamic components to their static Web pages by applying Cold Fusion Markup Language (CFML) and posting pages to a Cold Fusion Server.

Prerequisite: Dreamweaver 4 - Level 1, Dreamweaver 4 - Level 2, HTML 4.01: Web Authoring (Second Edition) - Level 1, HTML 4.01: Web Authoring (Second Edition) - Level 2, and Windows XP - Level 1

Next Step: Cold Fusion MX, Level 2



T9025: Cold Fusion MX - Level 2 Days of Training: 1 .6 CEU $125 Sep 14

In this course, participants will build dynamic, database-driven Web sites.

Prerequisite: Cold Fusion MX, Level 1


T9020: Dreamweaver MX - Level 1 Days of Training: 1 .6 CEU $125 Aug 17

This course will introduce participants to the basics of the Macromedia Dreamweaver MX Web development application.


Next Step: Dreamweaver MX, Level 2

T9021: Dreamweaver MX - Level 2 Days of Training: 1 .6 CEU $125 Oct 15

This course will introduce participants to advanced concepts of the Dreamweaver MX Web development application. The course includes advanced Web site creation features available in Dreamweaver, including libraries and behaviors.

Prerequisite: Dreamweaver MX, Level 1

Next Step: Dreamweaver MX, Level 3

T9022: Dreamweaver MX - Level 3 Days of Training: 1 .6 CEU $125 Dec 11

This course will introduce participants to the basics of creating database-driven Web sites with Macromedia Dreamweaver MX.

Prerequisite: Access 2002 - Level 1, Dreamweaver MX - Level 1, Dreamweaver MX - Level 2, and HTML 4.01: Web Authoring (Second Edition) - Level 1




T9110: Dreamweaver 8 - Level 1 Days of Training: 1 .6 CEU $125 Sep 7

Dreamweaver is a popular graphical Web site creation program for developing and maintaining Web pages. In this course, students will master the basic functions and features of Web site development using Dreamweaver 8. Participants will learn to create and save Web pages, organize files, add content to their pages, and upload files onto a site.


Next Step: Dreamweaver 8, Level 2

T9111: Dreamweaver 8 - Level 2 Days of Training: 1 .6 CEU $125 Nov 7

This course focuses on intermediate topics in Dreamweaver in order to empower participants to take full advantage of the application's power and flexibility. Participants will use advanced Web site creation features available in Dreamweaver, including libraries, behaviors, and style sheets.

Prerequisite: Dreamweaver 8, Level 1

Next Step: Dreamweaver 8, Level 3

T9112: Dreamweaver 8 - Level 3 Days of Training: 1 .6 CEU $125 Jan 9

This course will introduce class participants to the basics of creating database−driven Web sites with Macromedia Dreamweaver 8. Participants will learn to establish server connectivity as well as create and manage database records.

Prerequisite: Dreamweaver 8, Level 2


T5018: Fireworks MX - Level 1 Days of Training: 1 .6 CEU $125 Nov 20

In this course, participants will use Macromedia Fireworks to create vector graphics, edit bitmap graphics, optimize images, and create and assign rollover effects for the Web.


Next Step: Fireworks MX, Level 2



T5019: Fireworks MX - Level 2

Days of Training: 1 .6 CEU $125 Jan 7

This course teaches techniques for creating and editing Web graphics and pages. Participants will learn advanced skills for working with vector graphics, photographic images and effects, slicing and rollovers, symbols and animation, and exporting to HTML.

Prerequisite: Fireworks MX, Level 1


T9107: Flash 8 - Level 1 Days of Training: 1 .6 CEU $125 Sep 5

This course is for the new user of Macromedia Flash 8 and assumes no experience with Flash or any other web design tool. The topics covered are critical skills needed to create objects and animations in Flash 8

Prerequisite: HTML 4.01, Levels 1 and 2

Next Step: Flash 8, Level 2

T9108: Flash 8 - Level 2 Days of Training: 1 .6 CEU $125 Nov 8

This course covers depth understanding of techniques used to create more advanced web pages.

Prerequisite: Flash 8, Level 1

Next Step: Flash 8, Level 3

T9109: Flash 8 - Level 3 Days of Training: 1 .6 CEU $125 Jan 11

This course covers advanced techniques for creating dynamic and extensible Flash based content. Participants will learn how to manage symbols and instances, organize large projects more easily using scenes and labels, and create interactive components in Flash and establish a navigation structure. Topics include importing audio into a Flash movie, working with video objects for creating dynamic animations in Flash, and publishing and configuring Flash movies.

Prerequisite: Flash 8, Levels 1 and 2




T9011: FrontPage 2000 - Level 1

Days of Training: 1 .6 CEU $125 Aug 6 Students will learn how to create documents with an HTML format, connected by hypertext, for use on the World Wide Web or on a corporate intranet.


Next Step: FrontPage 2000, Level 2 T9012: FrontPage 2000 - Level 2

Days of Training: 1 .6 CEU $125 Oct 3 Participants will learn advanced FrontPage 2000 features to create Web pages and manage Web sites for the World Wide Web or their corporate intranet.

Prerequisite: FrontPage 2000, Level 1


T9013: FrontPage 2002 - Level 1 Days of Training: 1 .6 CEU $125 Dec 5

Microsoft FrontPage 2002 is a desktop software application to create, edit, and manage web sites for an intranet or for the World Wide Web.

Prerequisite: Windows 2000 - Level 1, HTML 4.01: Web Authoring - Level 1, Word 2002 - Levels 1 and 2

Next Step: FrontPage 2002, Level 2

T9014: FrontPage 2002 - Level 2 Days of Training: 1 .6 CEU $125 Jan 30

This course provides hands-on instruction to introduce participants to web-enhancing aspects of creating, editing, and managing pages in FrontPage 2002.

Prerequisite: Windows 2000 - Level 1, Word 2002 - Levels 1 and 2, FrontPage 2002 - Level 1




T9118: FrontPage 2003 - Level 1 Days of Training: 1 .6 CEU $125 Oct 26

As you begin this course, you should have the skills you need to work with Microsoft Office System applications, especially Microsoft Word. This includes the ability to create and edit documents that contain text, tables, and images. Now you are ready to use a graphical application to create Web sites and Web pages. In this course, you will use Microsoft FrontPage 2003 to design, develop, and deploy Web sites.


Next Step: FrontPage 2003, Level 2

T9119: FrontPage 2003 - Level 2 Days of Training: 1 .6 CEU $125 Dec 19

You have learned the basics of using FrontPage to create Web pages with text, graphics, and tables. However, you need to add more complex features, dynamic components, and to enable two-way interaction with your Web site's visitors. In this course, you will use Microsoft Office FrontPage 2003's graphical and convenient tools to add these features to your Web site.

Prerequisite: FrontPage 2003, Level 1


T9015: HTML 4: Web Authoring - Level 1 Days of Training: 1 .6 CEU $125 Aug 14

Participants will learn about how to create Web documents using HMTL 4.

Prerequisite: Experience with Windows or Mac OS Operating Systems, mouse and word processing skills, and previous use of the Internet, PC fundaments, and Windows 2000

Next Step: HTML 4: Web Authoring, Level 2

T9016: HTML 4: Web Authoring - Level 2 Days of Training: 1 .6 CEU $125 Sep 25

This course is meant to provide you with the tools to create your own HTML documents. The course files are meant to provide the student with solutions that are easy to grasp, and to a certain extent, represent realistic applications.

Prerequisite: Windows 95 or later, Internet Explorer 4, Netscape Communicator 4.5, HTML 4: Web Authoring - Level 1

Next Step: HTML 4: Web Authoring, Level 3




T9017: HTML 4: Web Authoring - Level 3 Days of Training: 1 .6 CEU $125 Nov 19

This course is designed to introduce developers to some of the lesser known or “advanced” HTML techniques supported in the 6.0 generation of browsers.

Prerequisite: HTML 4.01: Web Authoring - Level 1 and HTML 4.01: Web Authoring - Level 2


T9027: XML (Second Edition) - Level 1 Days of Training: 1 .6 CEU $125 Oct 5

This course is a gentle introduction to XML. It is designed for both technical and non-technical participants. All of the central XML technologies are covered, including XSLT, XML DOM, XML Linking, DTDs, and XML Schema.

Prerequisite: HTML 4.01: Web Authoring (Second Edition) - Level 1

Next Step: XML, DTD Design (Second Edition)

T9028: XML - DTD Design (Second Edition) - Level 2

Days of Training: 1 .6 CEU $125 Dec 17

This course introduces participants to the basics of DTD design. In addition to the MSXML parser, the course uses the Internet Explorer Tools for Validating XML and Viewing XSLT Output.

Prerequisite: XML - Level 1 (Second Edition)

Next Step: XML: Schema Design (Second Edition) COURSE CATALOG

T9029: XML - Document Object Model - Level 3 Days of Training: 1 .6 CEU $125 Jan 28

This course introduces the XML Document Object Models level 1.0 specification and the Microsoft implementation of it. The DOM specification is maintained by the World Wide Web Consortium so this course will present the core DOM as they’ve defined it.

Prerequisite: Programming - Level 1, XML - DTD Design, XML - Level 1, XML - Schema Design, HTML 4.01: Web Authoring (Second Edition) - Level 1, and HTML 4.01: Web Authoring (Second Edition) - Level 2

Next Step: Microsoft Front Page 2003 Level 1; Dreamweaver 8 Level 1


T9138: Crystal Reports 8.5 - Level 1 Days of Training: 2 1.2 CEU $250 Jul 23-24

This course will introduce the basics of using Crystal Reports report-writing features.


Next Step: Crystal Reports 8.5, Level 2

T9139: Crystal Reports 8.5 - Level 2 Days of Training: 2 1.2 CEU $250 Aug 28-29

This course introduces some of the advanced features within Crystal Reports. Participants will use variables and multiple statements in formulas, create and use parameter fields, develop conditional format statements and work with multiple sections.

Prerequisite: Windows XP, Level 1

Next Step: Crystal Reports 10, Level 2

T9148: Crystal Reports 10 - Level 1

Days of Training: 2 1.2 CEU $250 Sep 10-11

In this course, participants will build basic list and group reports that work with almost any database.

Prerequisite: Windows XP, Level 1

Next Step: Crystal Reports 10, Level 2

T9149: Crystal Reports 10 - Level 2 Days of Training: 2 1.2 CEU $250 Oct 11-12

In this course, participants will learn how to create more sophisticated reports like sub-reports and cross-tabs. Also, they learn how to increase the speed and efficiency of their reports by using SQL queries and dictionaries.

Prerequisite: Crystal Reports 10, Level 1


R E P O R T W R I T I N G



T9248: Crystal Reports 11 - Level 1 Days of Training: 2 1.2 CEU $250 Oct 24-25

Crystal Reports XI: Level 1 is the primary recommended course you should take if your job responsibilities require you to obtain output from databases. It is also the first course in the Crystal Reports XI series. In this course, you will build basic list and group reports that work with almost any database.

Prerequisite: This course is designed for a person who needs output from a database. In some cases, database programs have limited reporting tools, and/or they may not have access to those tools. Students may or may not have programming and/or SQL experience.

Next Step: Crystal Reports XI, Level 2

T9249: Crystal Reports 11 - Level 2

Days of Training: 2 1.2 CEU $250 Jan 21-22

Now that you have completed the first course, or are familiar with the basics of building and modifying reports, you're ready to move ahead to create complex reports and data sources using Crystal Reports' tools. In this course, you'll not only learn how to create more sophisticated reports including subreports and cross−tabs, but you'll also learn how to increase the speed and efficiency of your reports by using SQL queries.

Prerequisite: This course is designed for people who know how to create basic list and group reports and need to create reports that include subreports, cross-tabs, advanced formulas, and charts based on more than one data series. They may also need to build tools to make it easier for other people to create reports. They may or may not have programming and/or SQL experience.




Learning at your Desktop Today's world is driven by access, information, and speed. The key to success is moving knowledge from the people who have it… to the people who need it. Desktop E-Learning allows you to sharpen your skills and develop new ones. It's flexible, fast, and convenient. It saves time and delivers measurable, tangible results. Participants can access the courses they want--at any time--from their office computers! Take charge of learning… at your pace! You can complete entire courses—from beginner through advanced levels-- to learn a brand new skill, hone in on specific skill areas as a ‘refresher’ or access a course whenever instant answers are needed.

DESKTOP E-LEARNING ANY 3 COURSES $129 FOR 30 DAYS!

Category/Course Level Code

Databases

Access 2003 1, 2 E4031 Creating Queries; Designing a Database; Working with reports

NA E4032

E-Mail

Outlook 2003, Optimizing Outlook; Working with Messages; Managing your schedule

NA E7031

Graphic Presentations

PowerPoint 2003,Creating a Basic Presentation; Delivering Presentations

NA E5031

Miscellaneous Acrobat 7.0

1

E8020

Reporting Crystal Reports 9.0

1, 2

E9138

Spreadsheets

Excel 2003, Writing Formulas; Analyzing and Managing Data

NA E3036

Transitions Microsoft Office 2003: Transition from Office 2000

Word Processing Word 2003: Graphic Elements in Documents

NA NA

E1000 E2034


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PPRREEVVIIEEWW WWOORRKKSSHHOOPPSS

Development \ Programming: • VB.NET

• MCTS: .NET 2.0

• JavaScript Fundamentals

Dates: July 6 (Fri), 2:00 – 4:00 PM Sep 4 (Tue), 2:00 – 4:00 PM

Help Desk: • A+

• Network+

• Security+

• MCDST

• MCTS: Windows Vista Configuration

Dates: May 22 (Tue), 2:00 – 4:00 PM July 31 (Tue), 2:00 – 4:00 PM

Networking\Security\Wireless: • MCTS: Exchange Server 2007-Boot Camp

• MCTS: SQL Server 2005-Boot Camp

• CEH: Certified Ethical Hacker-Boot Camp

• CHFI: Computer Hacking Forensic Investigator-Boot Camp

• CCDA: Cisco Certified Design Associate

• CWLF: Cisco Wireless LAN Fundamentals

• CWLAT: Cisco Wireless LAN Advanced Topics

• CCNA: Cisco Certified Network Associate Dates: June 26 (Tue), 2:00 – 4:00 PM Aug 14 (Tue), 2:00 – 4:00 PM

Project Management: • ITIL: Foundation Certification -

Boot Camp

• PMP: Certificate in Advanced Project Management

Dates: June 13 (Wed), 2:00 – 4:00 PM

Sep 25 (Tue), 2:00 – 4:00 PM

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IT-415D: A+ Certification: 2006

Class Dates # Training Days

Number of Hours Training Times CEU Price

July 16 – 20 Sep 17 – 21 Nov 26 – 30

5

40

Mon – Fri

9AM – 5PM

3.0

$1,125

CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering alternative validation paths for specific job scenarios, CompTIA A+ gives individuals the ability to grow their careers in a certain area, and employers the flexibility to choose the validation that best fits their needs. Presented are the required and important topics for A+ in this one comprehensive A+ Certification 2006 course. A learner will have all the necessary material and experiences to study for and successfully achieve an A+ certification, regardless of the technician path they choose. A+ Certification = A+ Essentials + a technician exam (The technician exam will be one of the electives: IT Technician, Remote Technician, and Depot Technician).

The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. You will acquire essential skills and information to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.

Exam Preparation: 220-601: A+ Certification - Essentials 220-602: A+ Certification - IT Technician 220-603: A+ Certification - Remote Technician 220-604: A+ Certification - Depot Technician

Target Audience: Individuals new to the field of IT support

F E A T U R E D I T T R A I N I N G C O U R S E S


IT-258D: AutoCAD 2007 - Boot Camp



Sep 24 – 26 & Oct 8 – 10 6 60 Mon – Wed 8AM – 6PM 5.1 $2,250

Autodesk is one of the world's leading digital design and content companies. It serves customers in industries where design is critical to success: building, manufacturing, infrastructure, digital media, and location services. Autodesk's main product consists of a software program called AutoCAD. Every course is taught using the Autodesk Official Curriculum and is taught by an Autodesk Certified Trainer for gaining relevant skills.

Courses Offered in this Package: IT-543 AutoCAD 2007 Essentials - Boot Camp (2 days) IT-654 AutoCAD 2007 Intermediate - Boot Camp (2 days) IT-765 AutoCAD 2007 Advanced - Boot Camp (2 days)

Exam Preparation: AutoCAD 2007 User: AutoCAD 2007 Certified User Examination AutoCAD 2007 Expert: AutoCAD 2007 Certified Expert Examination

Target Audience: AutoCAD beginners as well as AutoCAD users looking for in-depth knowledge on how to better use the available functionality for AutoCAD 2007. IT-7530D: CCDA®: Cisco Certified Design Associate [DESGN]



Aug 27 – 31

Oct 1 – 5

5

40

Mon – Fri

9AM – 5PM

3.0

$1,500

The Designing for Cisco Internetwork Solutions (DESGN) Course version 1.2 is almost identical with version 1.1 Goal is the promotion of the new modular approach to network design intuitively used for the last few years and the methodology that Cisco now wants to formalize. The early modular approaches to network design divided networks into access, distribution and core layers only, separately for the campus and the WAN part. The new Enterprise Composite Model facilitates designing, planning, implementing, operating and troubleshooting (PDIOT) networks by concentration on a certain module and on relations between the modules. Focus will be on skills needed to design world-class networks for small to medium-sized networks.

Exam Preparation: 640-861 DESGN: Designing for Cisco Internetwork Solutions Exam

Target Audience: Systems engineers and network designers who have a working knowledge of internetworking and Cisco products, IT professionals preparing for the CCDA certification exam.



IT-7505D: CCNA®: Cisco Certified Network Associate [ICND] Class Dates # Training Days Number

of Hours Training Times CEU Price

Aug 20 – 24 Sep 24 – 28

5

40 Mon – Fri (9AM – 5PM)

3.0

$1,500

The Cisco CCNA Certification class provides hands-on instruction in internetworking concepts and will prepare students to support Cisco networks and devices. Courses focuses on using Cisco Catalyst switches and Cisco routers connected in local-area networks (LANs) and wide-area networks (WANs). Upon completion of this training course, students will be able to: select, connect, configure, and troubleshoot the various Cisco networking devices.

OBJECTIVES: • Configure a Catalyst switch for basic operations, given a need for plug-

and-play operation • Configure and troubleshoot Virtual LANs (VLANs), given an operational

access layer switch • Configure and troubleshoot Routing Information Protocol (RIP), Interior

Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF), given operational routers

• Configure IP access lists, given a functioning router • Configure serial interfaces using PPP and High-Level Data Link. • Control (HDLC), given a functioning router • Configure Frame Relay, given functioning Cisco routers • Configure DDR between two routers with Basic Rate interface (BRI) or Primary Rate Interface (PRI),

given a functioning remote access router and a physical ISDN connection Exam Preparation: 640-801 CCNA: Cisco Certified Network Associate Exam

Target Audience: IT staff seeking credentials as a competent Cisco networking professional and/or preparing for the CCNA certification exam



IT-8031D: CEH: Certified Ethical Hacker - Boot Camp



Oct 15 – 19 5 50 Mon – Fri (8AM – 6PM) 4.3 $1,875

Securing information and preventing networks against viruses and attacks are increasingly important priorities in the corporate environment today. In a world where transacting over the Web is inevitable, businesses can no longer afford the luxury of not protecting their networks against attacks. A Certified Ethical Hacker (CEH) is a skilled professional who understands and knows how to look for the weaknesses and vulnerabilities in your systems and uses the same knowledge and tools as a malicious hacker to assess the security posture of a target system. This five-day intensive CEH training prepares IT professionals in the specific security discipline of Ethical Hacking from a vendor-neutral perspective. CEH provides the most exhaustive, in-depth knowledge across 21 domains that will definitely find a place in an organization. Each domain details several tools that a hacker can use and the countermeasures you can take against their use. The CEH exam is administered on the fifth day of the class.

Exam Preparation: 312-50: Certified Ethical Hacker

IT-9042D: CHFI: Computer Hacking Forensic Investigator -

Boot Camp



Oct 29 – Nov 2 5 50 Mon – Fri 8AM – 6PM 4.3 $1,875

The Computer Hacking Forensic Investigator (CHFI) credential proves that you have the skills to successfully identify the evidence of computer-related crime and abuse cases. This may range from tracing a hacker's steps through a client's systems, to locating the originator of defamatory e-mails, to recovering signs of fraud.

The goal of this five-day intense CHFI Boot Camp is to educate cyber crime investigators in the techniques of computer forensics investigation. During the program, students will live, learn, and take certification examinations at one of our state-of-the-art education centers.

CHFI Boot Camp follows the EC-Council official curriculum and is taught by an industry expert EC-Council certified trainer.

Exam Preparation: 312-49: Computer Hacking Forensic Investigator (CHFI)

Target Audience: Police and other law enforcement personnel, Defense and Military personnel, e-Business Security professionals, Systems administrators, Legal professionals, Banking, Insurance and other professionals, Government agencies, IT managers



Special Course Packages at Reduced Prices

IT-5544D: CWLAT: Cisco Wireless LAN Advanced Topics v1.0 Class Dates # Training

Days Number of Hours Training Times CEU Price

Sep 24 – 27 4 32 Mon – Thu 9AM – 5PM 2.4 $1,200

This course is designed to give students a firm understanding of the components, features and proper deployment of the Cisco Unified Wireless Network. The course focuses on advanced WLAN design, integrating Cisco wireless components into a wired infrastructure. Deployment topics include managing the WLAN by using the Cisco Wireless Control System (WCS) to manage the advanced feature set and using the CiscoWorks Wireless LAN Solutions Engine (WLSE) to manage the core feature set. Security topics focus on integrating WLAN security using the WLAN controllers and lightweight access points as well as the autonomous access points in conjunction with the Cisco Secure ACS, and Network Access Controller (NAC). Security also includes Cisco WCS and CiscoWorks WLSE Intrusion Detection Systems. Troubleshooting the WLAN is also included.

OBJECTIVES: • Describe detailed technical features, functions and benefits of the WLAN product offerings available from

Cisco • Install advanced feature set hardware so that it functions optimally • Install and manage the CiscoWorks WLSE and infrastructure devices so that it functions optimally. • Install and administer WLAN management devices • Troubleshoot and maintain a wireless network • Administer security so that the network is safe from attack

Exam Preparation: 642-586 AWLANSE: Cisco Advanced Wireless LAN for System Engineers Exam 642-587 AWLANFE: Cisco Advanced Wireless LAN for Field Engineers Exam

Target Audience: System engineers, field engineers, technical engineers, and network integrators who need to know how to design, install, integrate, and support wireless networks or who are tasked with performing or overseeing site surveys for WLAN solution implementations



IT-6655D: CWLF: Cisco Wireless LAN Fundamentals v1.0 Class Dates # Training


Sep 10 – 13 4 32 Mon – Thu 9AM – 5PM 2.4 $1,200

This course examines the fundamentals of Cisco's wireless LAN technology. Topics will include the concepts of autonomous and lightweight access points and controllers, network management solutions and security. After completing this course, learners will be able to discuss configuration, management of both autonomous and lightweight wireless networks. OBJECTIVES: • Describe detailed modulation and spreading techniques and

how it is used with various antennas. • Describe detailed technical features, functions, and benefits of

the WLAN product offerings available from Cisco • Define concepts and describe considerations for deploying wireless bridges • Configure a Cisco client card with Cisco utilities • Configure the core access point and bridge • Configure an advanced featured WLAN using a Cisco wireless LAN controller • Implement a WLAN management solution available from Cisco • Perform an initial configuration of a WLAN • Secure a WLAN using security methods and products available from Cisco • Describe the requirement necessary for deployment and performing a site survey • Describe the steps, concepts, and tools available while performing a site survey

Exam Preparation: 642-586 AWLANSE: Cisco Advanced Wireless LAN for System Engineers Exam 642-587 AWLANFE: Cisco Advanced Wireless LAN for Field Engineers Exam

Target Audience: Cisco system engineers and field engineers working in the wireless field who possess wireless basics and want to learn more advanced concepts; network administrators, network engineers, network managers.



IT-442: ITIL: Foundation Certification - Boot Camp



Sep 10 – 11 2 20 Mon – Tue (8AM – 6PM) 1.7 $750

The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL's body of knowledge represent the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as de facto world standard for IT best practices.

The ITIL Foundation Boot Camp is intense two-day course designed to provide a straight forward, no-nonsense introduction to ITIL by professionals who have actual experience in implementing these best practices.

This boot camp includes the exam leading to the ITIL Foundation Certificate (the Foundation Certificate in IT Service Management), a 40-question multiple-choice exam.

OBJECTIVES: • Explain all ITIL process components, including goals, key terms,

responsibilities, relationships, costs and benefits, and keys to success • Prepare to pass the ITIL Foundation exam • Leverage ITIL concepts and practices in their daily work

Exam Preparation: EX0-100 - ITIL: Foundation: EXIN Foundation Certification Exam

Target Audience: Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, and application developers

IT-5205D: JavaScript Fundamentals



Sep 17 – 18

Dec 3 – 4

2

16 Mon – Tue (9AM – 5PM)

1.2

$450

JavaScript Fundamentals is a course that teaches developers how to use the features of the JavaScript language to design client-side, platform-independent solutions. Students learn how to write JavaScript programs, script for the JavaScript object model, control program flow, validate forms, animate images, target frames, and create cookies. Students will also understand and use the most popular applications of JavaScript.

OBJECTIVES: • Learn the basics of the JavaScript language • Identify and describe the JavaScript Object Model • Create interactive forms

Exam Preparation: 1D0-435: CIW JavaScript Fundamentals

Target Audience: Webmasters, Software Developers, Application Programmers, and Client/Server Developers.



IT-2261D: MCDST Boot Camp



Aug 6 – 10 Oct 15 – 19 Dec 17 – 21

5

40

Mon – Fri

9AM – 5PM

3.0

$1,125

COURSES: IT-2261D: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems (3 days) This three-day instructor-led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and troubleshooting Windows XP. It is the first course in the Microsoft Certified Desktop Support Technician curriculum.

IT-2262D: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform (2 days) This two-day instructor-led course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users face when configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and others that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on troubleshooting applications running on Microsoft Windows XP. It is the second course in the Microsoft Certified Desktop Support Technician curriculum.

Exam Preparation: 70-271: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems 70-272: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform

Prerequisite: Experience using Microsoft Office and Microsoft Windows navigation skills

Target Audience: Individuals new to the IT industry, call center technicians with 6 months experience.



IT-8794D: MCTS: Exchange Server 2007 Configuration - Boot camp Class Dates # Training

Days Number of

Hours Training Times CEU Price

Sep 10 – 14 5 50 Mon – Fri (8AM – 6PM) 4.3 $1,400

The Technology Specialist certifications enable professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge of and expertise in the technologies with which they work. Microsoft Certified Technology Specialists - Exchange Server 2007 Configuration (MCTS: Exchange Server 2007 Configuration) credential proves that you have the skills to successfully install, manage, secure and troubleshoot Microsoft Exchange Server 2007.

Courses Offered in this Package: • IT-5047D: Introduction to Installing and Managing Microsoft Exchange

Server 2007 - Boot Camp (2 days) • IT-5049D: Managing Messaging Security using Microsoft Exchange

Server 2007 - Boot Camp (1 day) • IT-5050D: Recovering Messaging Servers and Databases using

Microsoft Exchange Server 2007 - Boot Camp (1 day) • IT-5051D: Monitoring and Troubleshooting Microsoft Exchange Server 2007 - Boot Camp (1 day)

Exam Preparation: 70-236: TS: Implementing, Troubleshooting and Maintaining a MS Exchange Server 2007 Infrastructure

Target Audience: Email Administrators

IT-9052D: MCTS: .NET Framework 2.0 Web Application - Boot Camp



Aug 6 – 10 & Aug 20 – 24

Oct 15 – 19 & Oct 29 – Nov 2

10

100

8AM – 6PM

8.6

$2,815

This accelerated training for MCTS: .NET Framework 2.0 Web Applications boot camp ensures that students have the correct background to get the maximum benefit from the boot camp, focuses on learning in addition to test preparation and guarantees that students will walk out MCTS: .NET Framework 2.0 Web Applications certified. The Technology Specialist certifications let professionals target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their subject area technologies. Developers holding the Microsoft Certified Technology Specialist: .NET Framework 2.0 Web Applications (MCTS: .NET Framework 2.0 Web Applications) certification have demonstrated breadth and depth of skills and knowledge of Web application technology and data access in Web applications.

Courses Offered in this Package: • 2956: Developing Applications with the .NET Framework 2.0 Foundation - Boot Camp (2 days) • 2957: Core Foundations of Microsoft .NET 2.0 Development - Boot Camp (2 days) • 2541: Core Data Access with Microsoft Visual Studio 2005 - Boot Camp (2 days) • 2542: Advanced Data Access with Microsoft Visual Studio 2005 - Boot Camp (1 day) • 2543: Core Web Application Technologies with Microsoft Visual Studio 2005 - Boot Camp (2 days) • 2544: Advanced Web Application Technologies with Microsoft Visual Studio 2005 - Boot Camp

(1 day)

Exam Preparation: • 70-528 : TS: Microsoft .NET Framework 2.0 - Web-Based Client Development • 70-536 : TS: Microsoft .NET Framework 2.0 - Application Development Foundation



IT-2780D: MCTS: Microsoft SQL Server 2005 – Boot Camp Class Dates # Training


Aug 13 – 17 & Aug 27 – 31

Oct 22 – 26 & Nov 26 - 30

10

80

Mon – Fri

9AM – 5PM

6.9

$2,250

The Technology Specialist certifications enable professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge of and expertise in the technologies with which they work. Microsoft Certified Technology Specialists in SQL Server 2005 (MCTS: SQL Server 2005) implement and maintain databases using specific instructions and specifications. They have thorough knowledge of the product, understand how to use the tools and Transact-SQL language, and know how to navigate the user interface. Technology Specialists are typically pursuing careers as a database administrator, database developer, or business intelligence developer. They may also be individuals such as developers and systems administrators who do not work with SQL Server on a daily basis but wish to show their breadth of technology experience. COURSES: IT-2779D: Implementing a Microsoft® SQL Server 2005 Database (5 days) This three-day instructor-led course provides students with product knowledge and skills needed to implement a Microsoft SQL Server 2005 database. The course focuses on teaching individuals how to use SQL Server 2005 product features and tools related to implementing a database.

IT-2780D: Maintaining a Microsoft SQL Server 2005 Database (5 days) This three-day instructor-led course provides students with product knowledge and skills needed to maintain a Microsoft SQL Server 2005 database. The course focuses on teaching individuals how to use SQL Server 2005 product features and tools related to maintaining a database.

Exam Preparation: 70-431: TS: Microsoft SQL Server 2005 - Implementation and Maintenance

Prerequisite: Basic knowledge of the Microsoft Windows operating system and its core functionality, working knowledge of Transact-SQL, working knowledge of relational databases and experience with database design.

Target Audience: IT Professionals wanting to become skilled on SQL Server 2005 product features and technologies for implementing a database



IT-5115D: MCTS: Windows Vista Configuration



Aug 13 – 17 Oct 1 – 5

Dec 10 – 14

5

40

Mon – Fri

9AM – 5PM

3.0

$1,125

The Technology Specialist certifications enable professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge of and expertise in the technologies with which they work. Microsoft Certified Technology Specialists - Windows Vista Configuration (MCTS: Windows Vista Configuration) credential provides the skills to successfully install and configure Windows Vista Operating system, Windows Vista Applications and tools.

COURSES: IT-5115D MCTS: Installing and Configuring the Windows Vista Operating System (3 days) This three-day instructor-led course provides students with the knowledge and skills to install and configure Windows Vista desktops. It will focus on four main areas: installing, securing, networking, and browsing. Upon completion of this course, students will have installed and configured a Windows Vista desktop that is secure, on the network, and ready for browsing. Elements of this syllabus are subject to change.

IT-5116D MCTS: Configuring Windows Vista Application and Tools (2 Days) This two-day instructor-led course provides students with the knowledge and skills to successfully configure Windows Vista applications and tools. It will provide them with the knowledge and skills necessary to ensure successful configuration of the IT Pro tools and productivity applications that ship with Windows Vista. Students will learn how to configure tools and applications from three main areas: maintenance and optimization tools, media applications, and productivity applications.

Exam Preparation: 70-620: TS: Microsoft® Windows Vista Client, Configuring

Target Audience: IT Professionals wishing to become a Windows Vista become technology specialists



IT-490D: Network+ Certification



July 23 – 27 Sep 24 – 28

Dec 3 – 7

5

40

Mon – Fri

9AM – 5PM

3.0

$1,125

This class teaches the fundamentals of networking and prepares students for the Network+ certification exam. Through hands-on training and exercises, students learn the vendor-independent skills and concepts necessary for all networking professionals.

Exam Preparation: N10-003: Network+ Certification

Target Audience: Computer technicians working in the administration and support of complex internetworking environments

IT- 441D: PMP: Certificate in Advanced Project Management



Aug 13 – 17 Oct 15 – 19 Dec 17 – 21

5

40

Mon – Fri

9AM – 5PM

3.0

$1,500

Students will learn and apply the PMI® global project management best practices. This course is a highly interactive combination of lecture, lab (class project) and PMP® Exam practice tests. To measure student learning, a proprietary Personalized Assessment is provided which includes Baseline and Verification Tests and a custom study plan for the exam based on the results of the tests.

Exam Preparation: PMP Exam: Project Management Professional Exam

Target Audience: Project Managers, Program Managers, Team Members, PMO Directors, IT professionals, Project Planners, Business Analysts, and Product Managers, R&D Engineers



IT-2373D: Programming with Microsoft Visual Basic .NET



Aug 6 – 10

Oct 22 – 26

5

40

Mon – Fri 9AM – 5PM

3.0

$1,125

The goal of this course is to provide Microsoft Visual Basic developers with the knowledge and skills needed to develop Microsoft .NET-based applications by using Visual Basic .NET. Visual Basic .NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .NET architecture. These changes will allow Visual Basic developers to create enterprise applications for the .NET Platform and to create more traditional Visual Basic applications that can take advantage of the enhancements to the language.

OBJECTIVES: • List the major elements of the .NET Framework and describe some

of the major enhancements to the new version of Visual Basic • Describe the basic structure of a Visual Basic .NET project and use

the main features of the integrated development environment (IDE) • Use the new language features and syntax in Visual Basic .NET. • Explain the basic concepts and terminology of object-oriented

design specifically for Visual Basic .NET • Explain and use the basic concepts and terminology of object-

oriented programming in Visual Basic .NET • Create applications by using Microsoft Windows. • Create Internet applications that use Web Forms and Web Services • Create applications that use ADO.NET • Set up and deploy various types of Visual Basic .NET-based

applications • Prepare existing Visual Basic-based applications for upgrade to Visual Basic .NET

Exam Preparation: 70-305: Developing and Implementing Web Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET 70-306: Developing and Implementing Windows-based Applications with Microsoft Visual Basic .NET and Microsoft Visual Studio .NET

Prerequisite: Before attending this course, students must have an experience developing applications with Visual Basic 4.0 or later and a successful completion of Course 1013, Mastering Microsoft Visual Basic 6 Development, or equivalent knowledge

Target Audience: Developers who use Visual Basic 4.0 or later as their primary language, who use Microsoft technologies such as Microsoft ActiveX Data Objects (ADO) and Active Server Pages (ASP) to develop applications, and who plan to use Visual Basic .NET for future application development.



IT-550D: Security+



July 30 – Aug 3 Oct 1 – 5

Dec 10 – 14

5

40

Mon – Fri

9AM – 5PM

3.0

$1,125

Security+ Certification is the primary course “of choice” for those whose job responsibilities include securing network services, network devices, and network traffic. It is also the main course to take in preparation for the CompTIA Security+ examination. In this course, you will build on your knowledge and professional experience with computer hardware, operating systems, and networks as you acquire specific skills to implement basic security services on any type of computer network.

OBJECTIVES: • Identify security threats • Harden internal systems and services • Harden internet work devices and services • Secure network communications. • Manage a PKI • Manage certificates • Enforce an organizational security policy • Monitor the security infrastructure • Respond to network attacks • Respond to software-based attacks

Exam Preparation: SY0-101: Security+

Prerequisites: Network+ Certification

Target Audience: IT professionals who have networking and administrative skills in Windows-based TCP/IP networks and familiarity with other operating systems, such as NetWare, Macintosh, UNIX/Linux, and OS/2, prepare for the CompTIA Security+ examination, or will use Security+ as the foundation for advanced security certifications or career roles



The Citywide IT Training Program provides access to over 200 high quality technical training courses and 60 certifications from industry leaders such as Checkpoint, Cisco, Citrix, CIW, CompTIA, EC-Council, Linux, Novell, Microsoft, Oracle, and UNIX. All training courses are prepared and taught with approved courseware in a state-of-the-art computing environment.

IT professionals focused on supporting and delivering agency services and projects can search the online Tech training schedule at: nyc.gov/techtraining

IT Professional Tech/Certification Training COURSE COST PER STUDENT CIW, CompTia, EC, Microsoft and Novell $295 per day

Checkpoint, Cisco, Citrix, Linux, CWNP, (ISC)2, Oracle, SUN $395 per day

COURSE TITLE DAYS CREDITS

A+ Certification: 2006 5 3.0 CEU

Advanced System Administration for the Solaris 10 Operating Environment 5 3.0 CEU

BCMSN: Building Cisco® Multilayer Switched Networks v2.2 5 3.0 CEU

BCRAN: Building Cisco® Remote 5 3.0 CEU

BSCI: Building Scalable Cisco® InterNetworks v2.2 5 3.0 CEU

CCDA / DESGN: Designing for Cisco Internetwork Solutions v1.2 5 3.0 CEU

CCNA / ICND: Interconnecting Cisco Network Devices v2.2 5 3.0 CEU

Check Point Security Administration NGX I 2 1.2 CEU

Check Point Security Administration NGX II 3 1.8 CEU

CIPT1: Cisco IP Telephony Part 1 v4.1 5 3.0 CEU

CIPT2: Cisco IP Telephony Part 2 v4.1 3 1.8 CEU

CISSP® Boot Camp 5 3.0 CEU

CIT: Cisco® Internetworking Troubleshooting v5.2 5 3.0 CEU

Computer Hacking Forensic Investigator (CHFI) 5 3.0 CEU

CTT+ / MCT (Written Test) 2 1.2 CEU

CTT+ Video Tape Preparation 1 .6 CEU


To view our complete IT Tech training schedule, please visit: nyc.gov/techtraining


CTX-1256AI Citrix Presentation Server 4.0: Administration 4 2.4 CEU

CTX-1306AI Citrix Access Gateway 4.2 with Advanced Access Control: Administration 2 1.2 CEU

CTX-1326AI Citrix Password Manager 4.0: Administration 2 1.2 CEU

CVOICE: Cisco Voice Over IP v4.2 5 3.0 CEU

CWNA: Certified Wireless Network Administrator 5 3.0 CEU

CWSP: Certified Wireless Security Professional 5 3.0 CEU

Design Methodology and Technology 5 3.0 CEU

Dynamic Server Pages 3 1.8 CEU

E-Biz+ 5 3.0 CEU

E-Commerce Strategies and Practices 5 3.0 CEU

Ethical Hacking and Countermeasures 5 3.0 CEU

Fundamentals of CGI Programming using Perl 2 2.4 CEU

GWGK: Implementing Cisco Voice Gateways and Gatekeepers v1.0 5 3.0 CEU

HIPS: Securing Hosts Using Cisco Security Agent v2.0 2 1.2 CEU

i-Net+ Certification 5 3.0 CEU

Intermediate System Administration for the Solaris 10 Operating System 5 3.0 CEU

Introduction to Oracle9i: SQL, PL/SQL, and SQL*Plus 4 2.4 CEU

IPS: Implementing Cisco Intrusion Prevention System 5 3.0 CEU

IPTT: Cisco IP Telephony Troubleshooting v4.0 5 3.0 CEU

JavaScript Fundamentals 2 1.2 CEU

MICROSOFT

1026: Microsoft Exchange Server 5.5 Series-Concepts and Administration 4 2.4 CEU

1561: Designing Microsoft Windows 2000 Directory Services Infrastructure 3 1.8 CEU

1572: Implementing and Managing Microsoft Exchange 2000 5 3.0 CEU

1573: Designing Microsoft Exchange 2000 for the Enterprise 4 2.4 CEU

2008: Designing a Microsoft Exchange Server 2003 Organization 2 1.2 CEU

2009: Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003 3 1.8 CEU

2011: Troubleshooting Microsoft Exchange Server 2003 3 1.8 CEU

2014: Customizing Microsoft Office SharePoint Portal Server 2003 2 1.2 CEU

2072: Microsoft SQL Server 2000 System Administration 5 3.0 CEU

2073: Microsoft SQL Server 2000 Database Design and Implementation 5 3.0 CEU

2095: Implementing Microsoft SharePoint Portal Server 2001 3 1.8 CEU




2124: Programming with C# 5 3.0 CEU

2126: Managing a Microsoft Win2000 Network Environment 5 3.0 CEU

2150: Designing a Secure Microsoft Windows 2000 Network 5 3.0 CEU

2151: Microsoft Windows 2000 Network and Operating System Essentials 3 1.8 CEU

2152: Implementing Microsoft Windows 2000 Professional and Server 5 3.0 CEU

2153: Implementing Microsoft Windows 2000 Network Infrastructure 5 3.0 CEU

2154: Implementing and Administering Microsoft Windows 2000 Directory Services 5 3.0 CEU

2157: Developing E-Business Solutions Using Microsoft BizTalk Server 2004 5 3.0 CEU

2158: Deploying and Managing E-Business Solutions Using Microsoft BizTalk Server 2004 2 1.2 CEU

2185: Deploying and Managing Microsoft Commerce Server 2000 2 1.2 CEU

2209: Updating Systems Administrator Skills from Microsoft Windows 2000 to Windows Server 2003 2 1.2 CEU

2210: Updating Systems Engineer Skills from Microsoft Windows 2000 to Windows Server 2003 3 1.8 CEU

2261: Supporting Users and Troubleshooting Microsoft Windows Desktop Operating Systems 3 1.8 CEU

2262: Supporting Users and Troubleshooting Applications on a Microsoft Windows Desktop Operating System Platform 2 1.2 CEU

2273: Managing and Maintaining a Microsoft Windows Server 2003 Environment - Complete Track 4 2.4 CEU

2277: Implementing, Managing, and Maintaining Win 2003 Server Network Infrastructure: Network Services - Complete Track 4 2.4 CEU

2278: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure - Complete Track 3 1.8 CEU

2279: Planning, Implementing, and Maintaining a Win2003 Server Active Directory Infrastructure - Complete Track 3 1.8 CEU

2285: Installing, Configuring, and Administering Microsoft Windows XP Professional 2 1.2 CEU

2287: Managing Your Infrastructure Using Microsoft Operations Manager 2005 3 1.8 CEU

2310: Developing Microsoft ASP.NET Web Applications Using Visual Studio .NET 5 3.0 CEU

2311: Advanced Web Application Development using Microsoft ASP.NET 3 1.8 CEU

2341: Fundamentals of Developing a Business-to-Consumer Solution with Microsoft Commerce Server 2000 5 3.0 CEU

2373: Programming with Microsoft Visual Basic .NET 5 3.0 CEU

2379: Developing and Deploying Microsoft BizTalk Server 2000 Solutions 5 3.0 CEU

2381: Planning Collaborative Solutions with Microsoft Office XP Technologies 2 1.2 CEU

2389: Programming ADO.NET 3 1.8 CEU

2395: Designing, Deploying, and Managing a Network Solution for the Small and Medium-sized Business 3 1.8 CEU

2400: Implementing and Managing Microsoft Exchange Server 2003 5 3.0 CEU




2433: Microsoft Visual Basic Scripting Edition and Microsoft Windows Script Host Essentials 3 1.8 CEU

2439: Scripting Using Microsoft Windows Management Instrumentation 2 1.2 CEU

2524: Developing XML Web Services Using Microsoft ASP.NET 3 1.8 CEU

2541: Core Data Access with Microsoft Visual Studio 2005 3 1.8 CEU

2542: Advanced Data Access with Microsoft Visual Studio 2005 2 1.2 CEU

2543: Core Web Application Technologies with Microsoft Visual Studio 2005 3 1.8 CEU

2544: Advanced Web Application Technologies with Microsoft Visual Studio 2005 2 1.2 CEU

2550: Implementing Microsoft Operations Manager 2000 3 1.8 CEU

2554: Course Bundle: Administrating Microsoft Windows SharePoint Services and SharePoint Portal Server 2003 5 3.0 CEU

2555: Developing Microsoft .NET Applications for Windows (Visual C# .NET) 5 3.0 CEU

2565: Developing Microsoft .NET Applications for Windows Visual Basic .NET 5 3.0 CEU

2596: Managing Microsoft Systems Management Server 2003 5 3.0 CEU

2597: Planning and Deploying Microsoft Systems Management Server 2003 3 1.8 CEU

2640: Upgrading Web Development Skills from ASP to Microsoft ASP.NET 3 1.8 CEU

2710: Analyzing Requirements and Defining Microsoft .NET Solution Architectures 5 3.0 CEU

2728: Building Microsoft BizTalk Server 2002 Solutions 4 2.4 CEU

2729: Building Microsoft Commerce Server 2002 Solutions 4 2.4 CEU

2731: Deploying and Managing Microsoft Identity Integration Server (MIIS) 2003 4 2.4 CEU

2733: Updating Your Database Administration Skills to Microsoft SQL Server 2005 3 1.8 CEU

2734: Updating Your Database Development Skills to Microsoft SQL Server 2005 3 1.8 CEU

2779: Implementing a Microsoft® SQL Server 2005 Database 3 1.8 CEU

2780: Maintaining a Microsoft SQL Server 2005 Database 3 1.8 CEU

2781: Designing Microsoft SQL Server 2005 Server-Side Solutions 3 1.8 CEU

2782: Designing Microsoft SQL Server 2005 Databases 2 1.2 CEU

2783: Designing the Data Tier for Microsoft SQL Server 2005 1 .6 CEU

2784: Tuning and Optimizing Queries using Microsoft SQL Server 2005 3 1.8 CEU

2786: Designing a Microsoft SQL Server 2005 Infrastructure 2 1.2 CEU

2787: Designing Security for Microsoft SQL Server 2005 2 1.2 CEU




2788: Designing High Availability Database Solutions Using Microsoft SQL Server 2005 3 1.8 CEU

2789: Administering and Automating Microsoft SQL Server 2005 Databases and Servers 1 .6 CEU

2790: Troubleshooting and Optimizing Database Servers Using Microsoft SQL Server 2005 2 1.2 CEU

2830: Designing Security for Microsoft Networks 3 1.8 CEU

2933: Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 5 3.0 CEU

2934: Deploying and Managing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006 2 1.2 CEU

3001: Foundations of Novell Networking 5 3.0 CEU

3004: Novell Network Management: NetWare 6 5 3.0 CEU

3005: Advanced Novell Network Management: NetWare 6 5 3.0 CEU

3006: Desktop Management with ZENworks for Desktops 4 5 3.0 CEU

3015: Novell Enterprise Linux Services 5 3.0 CEU

3016: Foundations of Novell Networking 6.5 5 3.0 CEU

3028: SUSE Linux Enterprise Server 8: Advanced System Administration II 3 1.8 CEU

3029: SUSE Linux Enterprise Server 8 In a Mixed Platform Network 3 1.8 CEU

3030: SUSE Linux Enterprise Server 8: Web and FTP Server 3 1.8 CEU

3031: SUSE Linux Enterprise Server 8 Security: Basics and Technical Concepts 2 1.2 CEU

3032: SUSE Linux Enterprise Server 8 Security: VPN and Firewalls 3 1.8 CEU

3033: SUSE Linux Enterprise Server 8 Security: Practical Seminar 2 1.2 CEU

3036: SUSE Linux Fundamentals 3 1.8 CEU

3037: SUSE Linux Administration 5 3.0 CEU

3038: Advanced SUSE Linux Administration 5 3.0 CEU

3041: ZENworks 6.5 Desktop Management 5 3.0 CEU

3042: Novell Network Management: NetWare 6.5 5 3.0 CEU

3043: Advanced Novell Network Administration: NetWare 6.5 5 3.0 CEU

3045: SUSE Linux Enterprise Server 9: Basics of System Administration 2 1.2 CEU

3048: SUSE Linux Enterprise Server 9: Basics of Network Administration 2 1.2 CEU

3049: SUSE Linux Enterprise Server 9: Infrastructure Services in the Network 3 1.8 CEU

3066: Novell Loadfest SUSE Linux Enterprise Server 9 1 .6 CEU

575: Novell eDirectory Design and Implementation 3 1.8 CEU




8036: Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop 2 1.2 CEU

827: Administering Microsoft Systems Management Server 2.0 3 1.8 CEU

828: Deploying and Supporting Microsoft Systems Management Server 2.0 5 3.0 CEU

NDC: Network Defense and Countermeasures 4 2.4 CEU

Network+ Certification 5 3.0 CEU

NSF: Network Security Fundamentals 4 2.4 CEU

Oracle Database 10g: Administration Workshop I 5 3.0 CEU

Oracle Database 10g: Administration Workshop II 5 3.0 CEU

Oracle Database 10g: Introduction to SQL - Accelerated Version 2 1.2 CEU

Oracle Reports and Forms Developer 6i 5 3.0 CEU

Oracle9i: Program with PL/SQL 4 2.4 CEU

PBC: PKI and Biometrics Concepts and Planning 4 2.4 CEU

PBI: PKI and Biometrics Implementation 4 2.4 CEU

Perl Fundamentals 3 1.8 CEU

PMP / Certificate in Advanced Project Management 5 3.0 CEU

Project+ 5 3.0 CEU

QoS: Implementing Cisco Quality of Service v2.1 5 3.0 CEU

SCBCD: Sun Certified Business Component Developer (J2EE) 5 3.0 CEU

SCDJWS: Sun Certified Developer for Java Web Services (J2EE) 5 3.0 CEU

SCEA: Sun Certified Enterprise Architect (J2EE) 5 3.0 CEU

SCJD: Sun Certified Java Developer (J2SE) 5 3.0 CEU

SCJP: Sun Certified Java Programmer (J2SE) 5 3.0 CEU

SCWCD: Sun Certified Web Component Developer (J2EE) 5 3.0 CEU

Security+ 5 3.0 CEU

SND: Securing Cisco Network Devices v1.0 5 3.0 CEU

SNPA: Securing Networks with PIX and ASA 5 3.0 CEU

SNRS: Securing Networks with Cisco Routers and Switches 5 3.0 CEU

UNIX Essentials Featuring the Solaris 10 Operating System 2 1.2 CEU

CITYWIDE TRAINING CENTER - FALL 2007 COURSE SCHEDULE including July and August course offerings

WORKPLACE EFFECTIVENESS COURSES (p.1) PROCUREMENT: LEAP COURSES (p.4)

COMMUNICATION COURSES (p.1) PROCUREMENT: ISM SATELLITE SEMINAR (p.4)

MANAGEMENT AND SUPERVISION COURSES (p.2) PROCUREMENT/D+Ce COURSES (p.4)

ADMINISTRATIVE PROFESSIONAL CERTIFICATE (APC) PROGRAM (p.2) AUDIT COURSES (p.4)

SPECIAL SEMINARS (p.2) COMPUTER APPLICATION AND OPERATING SYSTEM COURSES (p.5-8)

CUNY COURSES at The CTC (p.2) E-DESKTOP LEARNING APPLICATION COURSES (p.8)

PROCUREMENT: MOCS COURSES (p.3) IT PREVIEW WORKSHOPS (p.8)

PROCUREMENT: SBS COURSES (p.3) IT PROFESSIONAL TECH/CERTIFICATION COURSES (p.8-9)

COURSE TITLE CODE CREDITS DAYS DATES COST PER PERSON

Creating Order: Strategies for Bringing "Calm" To Your Workday C9241 .6 CEU 1 Sep 27, Jan 11 $125

Dealing Effectively with Different Personalities C8001 .6 CEU 1 Dec 10 $125

Dealing with Difficult People C6060 .6 CEU 1 Jul 23, Sep 17 $125

Delegation and Time Management C2004 .6 CEU 1 Aug 16, Oct 10 $125

Developing and Implementing Strategic Change Projects C9232 1.2 CEU 2 Oct 4-5 $250

"Energizing" Your Work Environment C9223 .6 CEU 1 Aug 7, Nov 13 $125

Enhancing Your Personal Productivity C9226 .6 CEU 1 Aug 21, Dec 7 $125

Managing Multiple Priorities C5044 .6 CEU 1 Jul 24, Oct 12 $125

Resolving and Managing Challenging Situations C9229 .6 CEU 1 Aug 22, Dec 17 $125

The Service Challenge: Building Trust with the Public C9240 .6 CEU 1 Jul 18, Sep 10 $125

The Trainer's Workshop C9246 1.2 CEU 2 Dec 4-5 $250

Action Grammar C5031 1.2 CEU 2 Jul 30-31, Oct 10-11, Dec 10-11 $250

Brilliant Briefings C3150 1.2 CEU 2 Nov 15-16 $250

Business Writing for Managers and Professionals C2034 1.2 CEU 2 Oct 4-5, Jan 17-18 $250

Communication Strategies for the Administrative Professional - Updated C9034 .6 CEU 1 Oct 18 $125

Developing Dynamic Listening Skills C2508 .6 CEU 1 Aug 9, Oct 22 $125

"Easy" English for the Multi-Lingual Writer C8005 1.2 CEU 2 Oct 11-12 $250

"Fierce" Communication for Increased Effectiveness C9238 1.2 CEU 2 Jan 9-10 $250

Interpersonal Skills for Technical Professionals C8680 1.2 CEU 2 Oct 29-30 $250

Persuasive Writing C9035 1.2 CEU 2 Nov 8-9 $250

Report Writing for Managers and Professionals C1030 1.2 CEU 2 Oct 24-25 $250

Revising, Editing & Proofreading C2033 1.2 CEU 2 Sep 13-14 $250

Successful Letter and Memo Writing C6788 1.2 CEU 2Aug 13-14, Oct 15-16Nov 13-14, Jan 8-9 $250

Successful Workplace Communication C1022 .6 CEU 1 Jul 26, Oct 26, Jan 24 $125

For more information: nyc.gov/ctc or call 212.487.5600

WORKPLACE EFFECTIVENESS COURSES

COMMUNICATION COURSES

nyc.gov/ctc 1



CTC ON CALL : The Supervisor's Toolkit C9209 .5 CEU 5 Sessions Sep 12, Sep 26, Oct 3, Oct 10Oct 17 (See Catalog for details) $125

CTC ON CALL : "The 5:00pm Career Challenge" C92110 CEU 5 Sessions Sep 12, Sep 26, Oct 3, Oct 10

Oct 17 (See Catalog for details) N/C

Emotional Intelligence: The Key to Effective Leadership C9207 1.2 CEU 2 Sep 13-14, Dec 13-14 $250

Ethical Fitness for New York City Managers C6204 .6 CEU 1 Nov 26 $125

Fundamentals of Supervision C1031 1.8 CEU 3 Nov 27-29, Jan 21-23 $375

Inspired Leadership: Creating a Motivational Environment C9248 1.2 CEU 2 Dec 5-6, Jan 17-18 $250

Management Intensive Symposium - A Five Day Certificate Program C9235 3 CEU 5 Oct 24-25, Oct 31, Nov 7, Nov 14 $500

The Manager in the Middle: Effective Power Relationships Up and Down C9210 1.2 CEU 2 Nov 19-20 $250

Managing Off-Site Employees C5045 1.2 CEU 2 Sep 26-27 $250

Participatory Decision Making C9242.6 CEU

1Oct 16, Jan 16 $125

Preparing for Supervision: Managing the Transition C8009 .6 CEU 1 Dec 18 $125

Selection Interviewing: Hiring Right! - Updated C4027 .6 CEU 1 Sep 20 $125

Supervising Challenging Employees C9038 1.2 CEU 2 Oct 29-30 $250

Three Core Courses Plus One Communication Elective, & One Technology Elective Course Code: CAPC $495

CORE COURSES Session I Session II

Effective Office Management for Today's Workplace C2202 .6 CEU 1 Sep 11 Nov 7

Managing Multiple Priorities C5044 .6 CEU 1 Sep 18 Nov 15

Dealing with Difficult People C6060 .6 CEU 1 Sep 25 Nov 27

COMMUNICATION ELECTIVES

(CHOOSE ONE)

Action Grammar C5031 1.2 CEU 2 Jul 30-31, Oct 10-11, Dec 10-11

Developing Dynamic Listening Skills C2508 .6 CEU 1 Aug 9, Oct 22

Easy English for the Multi-Lingual Writer C8005 1.2 CEU 2 Oct 11-12

Successful Letter and Memo Writing C6788 1.2 CEU 2Aug 13-14, Oct 15-16Nov 13-14, Jan 8-9

Successful Workplace Communication C1022 .6 CEU 1 Jul 26, Oct 26, Jan 24

TECHNOLOGY ELECTIVES

(CHOOSE ONE)

Excel (Level 1, 2, or 3)

Outlook (Level 1, 2, or 3)

Word (Level 1, 2, or 3)

Citywide New Employee Orientation Program C9048 0 CEU 1/2Sep 19, Nov 28, Feb 20, Apr 16,Jun 25 (9:00a-1:00p) N/C

What Every Attorney Should Know About NYC's Conflict of Interest Law C9058 2 CLE/.2CEU 1/2Sep 21 (11:00a-1:00p) Dec 7 (3:00p-5:00p) N/C

"Working Well NYC": An Employee Wellness Seminar on Health & Personal Safety C9052 .3 CEU 1/2

Oct 26 , Feb 28 , Jun 12 (9:00a-12:00p) N/C

Public Administration (Undergraduate Course) PADM 201A 4 Credits 1/2Tuesdays (9:00a-12:15p)Aug 28 - Dec 18 CUNY Tuition*

Public Administration (Undergraduate Course) PADM 201P 4 Credits 1/2Tuesdays (1:30p-4:45p)Aug 28 - Dec 18 CUNY Tuition*

Government, Policies, and the Policy-Making Process (Undergraduate Course) PADM 211 4 Credits 1/2

Wednesdays (6:00p-9:00p)Aug 29 - Dec 19 CUNY Tuition*

Public Administration (Advanced Level I/Graduate Course) PADM 601 3 Credits 1/2Mondays (9:00a-11:30a)Aug 27 - Dec 17 CUNY Tuition*

Practices in Public Administration (Advanced Level II/Postgraduate Course) PADM 701 3 Credits 1/2Wednesdays (9:00a-11:30a)Aug 29 - Dec 19 CUNY Tuition*

*Union tuition reimbursement may apply. For more information on CUNY courses at CTC contact: At DCAS - Jenia Valentine (212) 669-3630. At CUNY: The Murphy Institute at (212) 827-0200

SPECIAL SEMINARS

ADMINISTRATIVE PROFESSIONAL CERTIFICATE (APC) PROGRAM

MANAGEMENT & SUPERVISION COURSES

See pages 5-6 for Course Codes and Available Dates

See page 5 for Course Codes and Available Dates

See page 6 for Course Codes and Available Dates

CUNY COURSES at The CTC

nyc.gov/ctc 2



MAYOR'S OFFICE OF CONTRACT SERVICES (M.O.C.S.) COURSES

Architectural and Engineering Design Consultants Procurement P6007 .6 CEU 1 Dec 3 N/C

Collecting and Analyzing Procurement Data P6026 .6 CEU 1 Nov 27 N/C

Conflict Dispute and Resolution Board (CDRB) Process P6025 .6 CEU 1 Nov 20 N/C

Contract Administration P3007 .6 CEU 1 Oct 17 N/C

Contract Registration Process P6027 .6 CEU 1 Nov 29 N/C

Contracting via Competitive Sealed Bids (CSB) P3006 1.2 CEU 2 Oct 30-31 N/C

Contracting via Competitive Sealed Proposals (CSP) P4005 1.2 CEU 2 Dec 6-7 N/C

Contracting via Sole Source P3004 .6 CEU 1 Dec 11 N/C

Contracting for Information Technology P3009 .6 CEU 1 Sep 27 N/C

Contractor Insurance Requirements P6016 .6 CEU 1 Sep 19 N/C

Cost and Price Analysis P3003 .6 CEU 1 Nov 1 N/C

DCAS Requirements Contracts and Warehouse P6029 .6 CEU 1 Jan 31 N/C

Environmentally Preferable Purchasing & Green Building Principles & Requirements P6015 .6 CEU 1 Jan 15 N/C

Ethical Issues in Procurement P6005 .6 CEU 1 Sep 7, Dec 18 N/C

How, Why, and WOW! of Purchasing Cards P6024 .3 CEU 1/2 Sep 24 (9:00a-12:30p) N/C

Human Services Procurement from the Vendors' Perspective P6028 .6 CEU 1 Jan 11 N/C

Investigating Prevailing Wage Issues P6023 .6 CEU 1 Nov 5 N/C


M/WBE Subcontracting Program Administration P6003 .6 CEU 1 Oct 24 N/C

Procedures for Conducting Small Purchases and Micro Purchases P6011 .6 CEU 1 Jan 8 N/C

Procurement Law for Non Lawyers P6022 .6 CEU 1 Oct 19 N/C

Specification Writing P3001 .6 CEU 1 Sep 11 N/C

Understanding of VENDEX Process P6008 .6 CEU 1 Nov 9 N/C

Utilizing Financial Information in Contract Award Process P6014 .6 CEU 1 Jan 23 N/C

Vendor Responsibility Research and Determinations P6006 .6 CEU 1 Oct 2, Jan 25 N/C

DEPARTMENT OF SMALL BUSINESS SERVICES (SBS) M/WBE PROGRAM

Review of Citywide M/WBE Utilization Tracking/Scorecards P6002A .3 CEU 1/2 Jul 12 (9:00a-12:30p) N/C

M/WBE Quarterly Meeting Requirements P6002B .3 CEU 1/2 Aug 9 (9:00a-12:30p) N/C

M/WBE Subcontracting Program Oversight/FMS Tracking P6002C .3 CEU 1/2 Sep 13 (9:00a-12:30p) N/C

LL129 M/WBE Program Administration P6002D .3 CEU 1/2 Oct 11 (9:00a-12:30p) N/C

M/WBE Capacity Building P6002E .3 CEU 1/2 Nov 8 (9:00a-12:30p) N/C

Review of First Annual Citywide M/WBE Utilization Tracking/Scorecards P6002F .3 CEU 1/2 Dec 13 (9:00a-12:30p) N/C

OTHER PROCUREMENT COURSES

Conflicts of Interest Seminar for Procurement Professionals P4002 .3 CEU 1/2 Oct 17, Dec 19 (9:00a-12:30p) N/C

Purchasing Off the NYS Office of General Services (OGS) Contracts P4006 .3 CEU 1/2 Oct 9, Oct 10 (9:00a-12:30p) N/C

PROCUREMENT COURSES

nyc.gov/ctc 3



NATIONAL INSTITUTE OF GOVERNMENTAL PURCHASING (NIGP) LEARNING AND EDUCATION TO ADVANCE PROCUREMENT COURSES (LEAP)

Contract Administration (NIGP) P1001 1.8 CEU 3 Nov 14-16 $550

Developing and Managing Requests for Proposals in the Public Sector P1002 1.8 CEU 3 Oct 31, Nov 1-2 $550

Introduction to Public Procurement P1003 1.8 CEU 3 Oct 3-5 $550

The Legal Aspects of Public Procurement P1006 1.8 CEU 3 Oct 22-24 $550

Planning, Scheduling and Requirement Analysis P1004 1.8 CEU 3 Nov 7-9 $550

Sourcing in the Public Sector P1005 1.8 CEU 3 Dec 3-5 $550

Exam Review

CPPB Review P1000R .6 CEU 1 Nov 30 $175

CPPO Review P2000R 1.2 CEU 2 Nov 29-30 $250

Exams

CPPB Exam (Includes One Year NIGP National Membership) P1000E 0 CEU 1/2 Dec 14 (9:00a-2:00p) $430

CPPO Exam (Includes One Year NIGP National Membership) P2000E 0 CEU 1/2 Dec 14 (9:00a-2:00p) $505

INSTITUTE FOR SUPPLY MANAGEMENT (ISM) SATELLITE SEMINARS

Global Sourcing: Where in the World Are Our Supplies? P5007 .4 CEU 1/2 Oct 11 (10:00a-2:30p) N/C

DESIGN+CONSTRUCTION EXCELLENCE (D +CE)

Architectural and Engineering Design Consultants Procurement P6007 .6 CEU 1 Dec 3 N/C

Environmentally Preferable Purchasing & Green Building Principles & Requirements P6015 .6 CEU 1 Jan 15 N/C

LEED Commissioning P7007 .6 CEU 1 Sep 20 $270

LEED for Existing Buildings P7004 .6 CEU 1 Jul 26 (8:30a-5:00p) $270

LEED for New Construction P7005 .6 CEU 1 Oct 11 (8:30a-5:00p) $270


Universal Design P7002 .6 CEU 1 Oct 25 (8:30a-5:00p) $270

OTHER

What Every Attorney Should Know About NYC's Conflict of Interest Law C9058 2 CLE/.2CEU 1/2Sep 21 (11:00a-1:00p) Dec 7 (3:00p-5:00p) N/C

Analysis Techniques for Auditors A7900 1.2 CEU/16 CPE 2 Nov 27-28 $360

Assessing Controls in Performance Audits A8021 1.2 CEU/16 CPE 2 Nov 14-15 $360

Auditing for Cost Savings and Performance Improvement(Formely Auditing Operations) A8027 1.2 CEU/16 CPE 2 Nov 29-30 $360

Basic Governmental Auditing A7001 3.0 CEU/40 CPE 5 Oct 22-26 $675

Creative Thinking for Auditors A8012 1.2 CEU/16 CPE 2 Nov 8-9 $360

Developing and Presenting Audit Findings A7021 1.2 CEU/16 CPE 2 Oct 29-30 $360

Government Auditing Standards: Review and Update A7732 .6 CEU/8 CPE 1 Oct 26 $250

Interviewing Techniques for Auditors A7012 1.8 CEU/24 CPE 3 Dec 12-14 $475

Managing the Audit Engagement A9102 1.8 CEU/24 CPE 3 Oct 31-Nov 2 $475

Negotiation and Conflict Resolutin Skills for Auditors A9001 1.2 CEU/16 CPE 2 Dec 10-11 $360

Presentation Skills for Auditors A8522 1.2 CEU/16 CPE 2 Jan 8-9 $360

Prevention and Detection of Fraud A8002 1.8 CEU/24 CPE 3 Oct 10-12 $475

Zeroing In On Bribes, Kickbacks and Payoffs A8950 1.2 CEU/16 CPE 2 Sep 19-20, Jan 10-11 $360

AUDIT COURSES

nyc.gov/ctc 4



MICROSOFT OFFICE

Access - Level 1

2000 T4011 .6 CEU 1 Aug 9 $125

2002 T4021 .6 CEU 1 Aug 3 $125

2003 T4031 .6 CEU 1 Jul 25, Sep 20, Nov 16, Jan 10 $125

2007 T4041 .6 CEU 1 Sep 10 $125

Access - Level 2

2000 T4012 .6 CEU 1 Aug 29 $125

2002 T4022 .6 CEU 1 Sep 6 $125

2003 T4032 .6 CEU 1 Aug 13, Oct 17, Jan 23 $125

2007 T4042 .6 CEU 1 Oct 16 $125

Access - Level 3

2000 T4013 .6 CEU 1 Sep 25 $125

2002 T4023 .6 CEU 1 Oct 12 $125

2003 T4033 .6 CEU 1 Aug 23, Nov 30 $125

2007 T4043 .6 CEU 1 Nov 27 $125

Access - Level 4

2002 T4024 .6 CEU 1 Nov 13 $125

2003 T4034 .6 CEU 1 Sep 7, Dec 14 $125

Access 2003

Managing Critical Business Information Using Microsoft Office Access 2003 T4004 .3 CEU 1/2 Dec 21 (9:00a-12:30p) $60.00

Beyond the Spreadsheet: Managing Financial InformationUsing Microsoft Office Access 2003 T4005 .3 CEU 1/2 Dec 21 (1:30p-5:00p) $60.00

Excel Level 1

2000 T3014 .6 CEU 1 Jul 31, Oct 3, Dec 4 $125

2002 T3024 .6 CEU 1 Aug 8 $125

2003 T3034 .6 CEU 1 Jul 23, Sep 24, Nov 26, Jan 18 $125

2007 T3044 .6 CEU 1 Aug 6 $125

Excel Level 2

2000 T3015 .6 CEU 1 Sep 5 $125

2002 T3025 .6 CEU 1 Sep 14 $125

2003 T3035 .6 CEU 1 Aug 21, Nov 9, Jan 29 $125

2007 T3045 .6 CEU 1 Aug 27 $125

Excel Level 3

2000 T3016 .6 CEU 1 Oct 10 $125

2002 T3026 .6 CEU 1 Oct 12 $125

2003 T3036 .6 CEU 1 Aug 30, Dec 6 $125

2007 T3046 .6 CEU 1 Sep 18 $125

Excel 2003

Forecasting and Trend Analysis Using Microsoft Office Excel 2003 T4002 .3 CEU 1/2 Sep 26 (9:00a - 12:30p) $60.00Summarizing Microsoft Office Excel 2003 Data to Make BetterBusiness Decisions T4003 .3 CEU 1/2 Sep 26 (1:30p-5:00p) $60.00

Outlook Level 1

2000 T7011 .6 CEU 1 Oct 1 $125

2002 T7021 .6 CEU 1 Oct 22, Jan 7 $125

2003 T7031 .6 CEU 1 Jul 27, Dec 20 $125

2007 T7041 .6 CEU 1 Aug 15 $125

COMPUTER APPLICATION AND OPERATING SYSTEM COURSES

nyc.gov/ctc 5



Outlook Level 2

2000 T7012 .6 CEU 1 Nov 29 $125

2002 T7022 .6 CEU 1 Nov 2 $125

2003 T7032 .6 CEU 1 Oct 11 $125

2007 T7042 .6 CEU 1 Sep 17 $125

Outlook Level 3

2000 T7013 .6 CEU 1 Jan 16 $125

2002 T7023 .6 CEU 1 Dec 12 $125

2003 T7033 .6 CEU 1 Nov 21 $125

2007 T7043 .6 CEU 1 Oct 30 $125

PowerPoint Level 1

2000 T5011 .6 CEU 1 Aug 14 $125

2002 T5021 .6 CEU 1 Aug 24 $125

2003 T5031 .6 CEU 1 Aug 2, Oct 26 $125

2007 T5041 .6 CEU 1 Aug 10 $125

PowerPoint Level 2

2000 T5012 .6 CEU 1 Sep 28 $125

2002 T5022 .6 CEU 1 Oct 5 $125

2003 T5032 .6 CEU 1 Sep 27 $125

2007 T5042 .6 CEU 1 Oct 2 $125

Word Level 1

2000 T2014 .6 CEU 1 Aug 22, Jan 25 $125

2002 T2024 .6 CEU 1 Oct 9 $125

2003 T2034 .6 CEU 1 Aug 17, Nov 28 $125

2007 T2044 .6 CEU 1 Aug 1 $125

Word Level 2

2000 T2015 .6 CEU 1 Sep 19 $125

2002 T2025 .6 CEU 1 Nov 7 $125

2003 T2035 .6 CEU 1 Aug 28, Dec 10 $125

2007 T2045 .6 CEU 1 Sep 11 $125

Word Level 3

2000 T2016 .6 CEU 1 Oct 18 $125

2002 T2026 .6 CEU 1 Dec 18 $125

2003 T2036 .6 CEU 1 Oct 4, Jan 4 $125

2007 T2046 .6 CEU 1 Oct 23 $125

OPERATING SYSTEM COURSES

Windows 2000, L1 T1003 .6 CEU 1 Oct 31 $125

Windows XP Professional, L1 T1031 .6 CEU 1 Dec 17 $125

Windows Vista, L1 T9632 .6 CEU 1 Jul 26, Oct 12 $125

Windows Vista, L2 T9633 .6 CEU 1 Jul 27, Oct 26 $125

DESKTOP PUBLISHING APPLICATION COURSES

InDesign CS2, L1 T8009 .6 CEU 1 Aug 30, Jan 15 $125

InDesign CS2, L2 T8010 .6 CEU 1 Nov 2 $125

Publisher 2000, L1 T8001 .6 CEU 1 Aug 8 $125

Publisher 2002, L1 T8002 .6 CEU 1 Jan 24 $125

nyc.gov/ctc 6



Publisher 2003, L1 T8013 .6 CEU 1 Oct 17 $125

QuarkXpress 5, L1 T8015 .6 CEU 1 Jul 30 $125

QuarkXpress 5, L2 T8016 .6 CEU 1 Sep 24 $125

QuarkXpress 6, L1 T8017 .6 CEU 1 Nov 11 $125

QuarkXpress 6, L2 T8018 .6 CEU 1 Jan 8 $125

GRAPHIC APPLICATION COURSES

Illustrator 10, L1 T5109 .6 CEU 1 Oct 29 $125

Illustrator 10, L2 T5110 .6 CEU 1 Dec 13 $125

Illustrator CS2, L1 T5020 .6 CEU 1 Aug 10, Oct 22 $125

Illustrator CS2, L2 T5030 .6 CEU 1 Nov 5 $125

Photoshop 7, L1 T5112 .6 CEU 1 Jul 26 $125

Photoshop 7, L2 T5113 .6 CEU 1 Aug 16 $125

Photoshop CS2, L1 T5114 .6 CEU 1 Aug 1, Dec 3 $125

Photoshop CS2, L2 T5115 .6 CEU 1 Oct 2, Jan 14 $125

Visio Professional 2000, L1 T5318 .6 CEU 1 Nov 14 $125

Visio Professional 2002, L1 T5319 .6 CEU 1 Oct 9 $125

Visio Professional 2002, L2 T5321 .6 CEU 1 Dec 7 $125

Visio Professional 2003, L1 T5320 .6 CEU 1 Aug 20, Oct 31 $125

Visio Professional 2003, L2 T5048 .6 CEU 1 Oct 4, Jan 3 $125

PROJECT MANAGEMENT APPLICATION COURSES

Project 2000, L1 T6003 .6 CEU 1 Nov 15 $125

Project 2000, L2 T6004 .6 CEU 1 Jan 17 $125

Project 2003, L1 T6023 .6 CEU 1 Aug 22 $125

Project 2003, L2 T6024 .6 CEU 1 Sep 27 $125

WEB DEVELOPMENT APPLICATION COURSES

Cold Fusion MX, L1 T9024 .6 CEU 1 Jul 31 $125

Cold Fusion MX, L2 T9025 .6 CEU 1 Sep 14 $125

Dreamweaver MX, L1 T9020 .6 CEU 1 Aug 17 $125

Dreamweaver MX, L2 T9021 .6 CEU 1 Oct 15 $125

Dreamweaver MX, L3 T9022 .6 CEU 1 Dec 11 $125

Dreamweaver 8, L1 T9110 .6 CEU 1 Sep 7 $125

Dreamweaver 8, L2 T9111 .6 CEU 1 Nov 7 $125

Dreamweaver 8, L3 T9112 .6 CEU 1 Jan 9 $125

Fireworks MX, L1 T5018 .6 CEU 1 Nov 20 $125

Fireworks MX, L2 T5019 .6 CEU 1 Jan 7 $125

Flash 8, L1 T9107 .6 CEU 1 Sep 5 $125

Flash 8, L2 T9108 .6 CEU 1 Nov 8 $125

Flash 8, L3 T9109 .6 CEU 1 Jan 11 $125

FrontPage 2000, L1 T9011 .6 CEU 1 Aug 6 $125

FrontPage 2000, L2 T9012 .6 CEU 1 Oct 3 $125

nyc.gov/ctc 7



FrontPage 2002, L1 T9013 .6 CEU 1 Dec 5 $125

FrontPage 2002, L2 T9014 .6 CEU 1 Jan 30 $125

FrontPage 2003, L1 T9118 .6 CEU 1 Oct 26 $125

FrontPage 2003, L2 T9119 .6 CEU 1 Dec 19 $125

HTML 4: Web Authoring, L1 T9015 .6 CEU 1 Aug 14 $125

HTML 4: Web Authoring, L2 T9016 .6 CEU 1 Sep 25 $125

HTML 4: Web Authoring, L3 T9017 .6 CEU 1 Nov 19 $125

XML (Second Edition), L1 T9027 .6 CEU 1 Oct 5 $125

XML - DTD Design (Second Edition), L2 T9028 .6 CEU 1 Dec 17 $125

XML - Document Object Model, L3 T9029 .6 CEU 1 Jan 28 $125

REPORT WRITING APPLICATION COURSES

Crystal Reports 8.5, L1 T9138 1.2 CEU 2 Jul 23-24 $250

Crystal Reports 8.5, L2 T9139 1.2 CEU 2 Aug 28-29 $250

Crystal Reports 10, L1 T9148 1.2 CEU 2 Sep 10-11 $250

Crystal Reports 10, L2 T9149 1.2 CEU 2 Oct 11-12 $250

Crystal Reports 11, L1 T9248 1.2 CEU 2 Oct 24-25 $250

Crystal Reports 11, L2 T9249 1.2 CEU 2 Jan 21-22 $250

DESKTOP E-LEARNING APPLICATION COURSES

ANY 3 COURSES (inclusive of all levels, if any) $129

Access 2003 Level 1, Level 2 E4031 .6 CEU ANYTIME LEARNINGAccess 2003 Designing a Database, Creating Queries,Working with Reports E4032 .6 CEU ANYTIME LEARNING

Acrobat 7 Level 1 E8020 .6 CEU ANYTIME LEARNING

Crystal Reports 9 Level 1, Level 2 E9138 .6 CEU ANYTIME LEARNING

Excel 2003 Analyzing and Managing Data E3036 .6 CEU ANYTIME LEARNING

Microsoft Office 2003: Transition from Office 2000 E1000 .6 CEU ANYTIME LEARNING

Outlook 2003 Optimizing Outlook, Working with Messages,Managing your Schedule E7031 .6 CEU ANYTIME LEARNING

Powerpoint 2003 Creating a Basic Presentation, Delivering Presentations E5031 .6 CEU ANYTIME LEARNING

Word 2003 Graphic Elements in Documents E2034 .6 CEU ANYTIME LEARNING

Development / Programming IT-006 0 CEU 2 hrs Jul 6, Sep 4 (2:00p-4:00p) N/C

Project Management IT-008 0 CEU 2 hrs Jun 13, Sep 25 (2:00p-4:00p) N/C

Networking / Security / Wireless IT- 010 0 CEU 2 hrs Jun 26, Aug 14 (2:00p-4:00p) N/C

Help Desk IT-012 0 CEU 2 hrs May 22, Jul 31 (2:00p-4:00p) N/C

SPECIAL COURSE PACKAGES

A+ Certification: 2006 IT-415D 3.0 CEU 5 Jul 16-20, Sep 17-21, Nov 26-30 $1,125

AutoCAD 2007 - Boot Camp IT-258D 5.1 CEU 6 Sep 24-26 & Oct 8-10 $2,250

CCDA ®: Cisco Certified Design Associate [DESGN] IT-7530D 3.0 CEU 5 Aug 27-31, Oct 1-5 $1,500

CCNA ®: Cisco Certified Network Associate [ICND] IT-7505D 3.0 CEU 5 Aug 20-24, Sep 24-28 $1,500

INFORMATION TECHNOLOGY (IT) PREVIEW WORKSHOPS

IT PROFESSIONAL TECH / CERTIFICATION COURSES

nyc.gov/ctc 8



CEH: Certified Ethical Hacker - Boot Camp IT-8031D 4.3 CEU 5 Oct 15-19 $1,875

CHFI: Computer Hacking Forensic Investigator - Boot Camp IT-9042D 4.3 CEU 5 Oct 29 - Nov 2 $1,875

CWLAT: Cisco Wireless LAN Advanced Topics v1.0 IT-5544D 2.4 CEU 4 Sep 24-27 $1,200

CWLF: Cisco Wireless LAN Fundamentals v1.0 IT-6655D 2.4 CEU 4 Sep 10-13 $1,200

ITIL: Foundation Certification - Boot Camp IT-442 1.7 CEU 2 Sep 10-11 $750

JavaScript Fundamentals IT-5205D 1.2 CEU 2 Sep 17-18, Dec 3-4 $450

MCDST Boot Camp IT-2261D 3.0 CEU 5 Aug 6-10, Oct 15-19, Dec 17-21 $1,125

MCTS: Exchange Server 2007 Configuration - Boot Camp IT-8794D 4.3 CEU 5 Sep 10-14 $1,400

MCTS: .NET Framework 2.0 Web Application - Boot Camp IT-9052D 8.6 CEU 10Aug 6-10 & Aug 20-24Oct 15-19 & Oct 29-Nov 2 $2,815

MCTS: Microsoft SQL Server 2005 - Boot Camp IT-2780D 6.9 CEU 10Aug 13-17 & Aug 27-31Oct 22-26 & Nov 26-30 $2,250

MCTS: Windows Vista Configuration IT-5115D 3.0 CEU 5 Aug 13-17, Oct 1-5, Dec 10-14 $1,125

Network + Certification IT-490D 3.0 CEU 5 Jul 23-27, Sep 24-28, Dec 3-7 $1,125

PMP: Certificate in Advanced Project Management IT-441D 3.0 CEU 5 Aug 13-17, Oct 15-19, Dec 17-21 $1,500

Programming with Microsoft Visual Basic.NET IT-2373D 3.0 CEU 5 Aug 6-10, Oct 22-26 $1,125

Security + IT-550D 3.0 CEU 5 Jul 30-Aug 3, Oct 1-5, Dec 10-14 $1,125

Printed on paper containing 30% post-consumer material

See catalog and schedule for details.

Crank up the "WOW" with Windows VISTA and Microsoft Office 2007 Courses at the Citywide Training Center!

For complete IT Training schedule information: nyc.gov/techtraining

nyc.gov/ctc 9

DEPARTMENT OF CITYWIDE ADMINISTRATIVE SERVICES

CITYWIDE TRAINING CENTER APPLICATION

Please review the instructions on the back of this application

TRAINING APPLICANT INFORMATION

Today’s Date:

Employee Reference Number Required Entry (See Pay stub) Employee Affiliation: (Check One)

City State Federal Non-Government Last Name First Name Middle Initial

Civil Service Title

Office Title

Agency Code Agency Name

I have changed agencies within the last 2 years

YES NO

Division/Work Unit Work Address (Street, Room, Floor, Borough, State)

Zip Code

Work Phone

Work Fax

Work E-Mail Address

Home E-Mail Address (Required for CEU transcript request)

OPTIONAL APPLICANT INFORMATION Gender(Check One) Male Female

Ethnicity (Check One) White (not of Hispanic origin) Black (not of Hispanic Origin) Hispanic Asian or Pacific Islander

American Indian or Alaskan native Unknown Other, please specify_______________________________________

SELECTED COURSE INFORMATION Course Code

Course Title Level Course Date(s) # Days

Cost

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Revised 2/5/2007

(OVER)

CTC USE ONLY Input Date: Initials__________

REVIEW THESE INSTRUCTIONS BEFORE COMPLETING APPLICATION 1. Applicant completes all fields in the TRAINING APPLICANT INFORMATION section and includes required Employee Reference Number (NOT Social Security

Number) found on pay stub. First-time, non-City applicants will be assigned a CTC ID number.

2. Applicant completes all fields in the SELECTED COURSE INFORMATION after selecting courses from the current Citywide Training Center Class Schedule or contacts the Agency Training Liaison for additional course information.

3. Applicant forwards completed application to immediate Supervisor for signature and authorization.

4. Supervisor forwards completed application to the appropriate Agency Training Liaison for processing.

5. Agency Training Liaison forwards application to Agency Fiscal Officer or Designee for fiscal authorization.

6. Agency Training Liaison signs and forwards completed, authorized applications to the Citywide Training Center, Applications Processing Unit.

SUPERVISOR AUTHORIZATION

Supervisor’s Name (Print Clearly) Title

Work Phone

Work Fax

Work E-Mail Address

By my signature, I certify that this employee is authorized for training in the course(s) requested and confirm that this employee has taken, where applicable, the prerequisite basic courses and/or has demonstrated the skill necessary to participate successfully in advanced-level coursework. Additionally, I understand that this employee is excused from normal work assignments during the hours of training and is required to attend the training course(s), as scheduled, once CTC registration confirmation is received by the Agency Training Liaison.

_______________________________________________________ _______________________________________________________ Supervisor Signature Date

FISCAL OFFICER/DESIGNEE AUTHORIZATION

Fiscal Officer or Designee’s Name (Print Clearly) Title

Work Phone

Work Fax

Work E-Mail Address

By my signature, I certify that funding in the appropriate budget/object codes is available for the training requested and that all training costs will be paid in accordance with DCAS/Citywide Training Center payment procedures.

_______________________________________________________ _______________________________________________________ Fiscal Officer/Designee Signature Date

AGENCY TRAINING LIAISON AUTHORIZATION Agency Training Liaison Name (Print Clearly) Title

Work Phone

Work Fax

Work E-Mail Address

By my signature, I certify that I have reviewed this application for content and completeness.

_______________________________________________________ _______________________________________________________ Agency Training Liaison Signature Date

CITYWIDE TRAINING CENTER CANCELLATION POLICY There is no charge to an agency/organization for a cancellation received in writing 5 business days prior to a scheduled class. If a confirmed participant is unable to attend, the agency may send a qualified substitute or receive credit toward another class. If cancellations are not received in writing within 5 business days or if a confirmed participant does not attend the course, the agency will be charged the full amount for the class.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT The NYC Department of Citywide Administrative Services (DCAS) is committed to Equal Employment Opportunity (EEO) and a policy of non-discrimination in the employment, development, advancement and treatment of City employees. DCAS will provide reasonable accommodations to employees with disabilities who need and request such accommodations.

CITYWIDE TRAINING CENTER APPLICATIONS PROCESSING UNIT • 2 WASHINGTON STREET, 21ST FLOOR •NEW YORK, NY 10004 PHONE: 212‐487‐5600 FAX: 212‐313‐3439 EMAIL: [email protected]