tabtimes tablet strategy- jeff moore- austin convention center presentation

7/31/2019 TabTimes Tablet Strategy- Jeff Moore- Austin Convention Center Presentation

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2012 TabTimes

Tablet Strategy Conference

Jeff MooreDatabase Administrator

Austin Convention CenterCity of AustinFileMaker 11 Certified [email protected]


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Austin Convention Center

36 iPads in use by

Exhibitor Services Staff

100 by the end of 2012

Application Delivery is theDriving Force


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Planning for an Event

Service Orders arrive 2-3

weeks before an event

Larger events havingbetween 300-400 serviceorders (SXSW, TCEA,

HITEC)


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The Previous Process

USM (Utility Services Manager) FileMaker Pro desktop application

The Blue Folder filled with paperworkorders & floor diagrams

Scraps of paper, pens and hand-

held radios


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USM (Utility Services Manager)

USM Workorder List

USM Workorder Detail

USM Workorder Items


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Paper Workorder


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Choosing a Mobile Device

Initial attempts: Motion Computing, Dell Axim

A screen large, easy to use

Ability to secure and manage

A mature product that has established relationships

with third-party vendors (MDM, cases, adapters)


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Mobile Application Requirements

Able to navigated with a single finger

Turn on and go Limit number of taps to usage

Able to use up-to-the-minute data from existingWorkorder application

Data Security


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USM MobileUSM Event List

USM Workorder List

USM Workorder Detail


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Mobile Workorder Detail


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Booth Diagram


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Booth Diagram


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Booth Diagram


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Data Transfer Challenges

Needed COA Security Divisions blessing of ourconnection method

No open ports, small subset of data, limited IP addressaccess, internally instantiated connections

How to sync the data between the internal server andexternal server?


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Server Deployment & Data Transfer

USM

FileMaker Server(Win Server 2008)

USM MobileFileMaker Server

(Mac OS)

City of AustinNetwork

External WirelessNetwork

External References

to USM Mobile

Tables

Robot - Transfer data every 5minutes between 7AM and 7PM


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iPad Deployment Challenges

A new device never before supported by COA IT

Configuration standards, security, OS andapplication installations & upgrades

Short-term and Long-term management solutions


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Benefits of using FileMaker Go and iPad

Rapid application development, short learning curve,no need to download app upgrades

Estimated annual savings of $50,000 and 200% ROI

Work Smarter: Fewer errors, faster installations, workpreview

Increased customer satisfaction: Line Busting,Incentive Program


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Future Plans

More devices: 100 iPads (90% of Event Staff) by Q4 of 2012

Four more apps:

1. Room Configuration List

2. Security Incident Reports (similar to PMD Promotion)

3. Purchase Manager Receiving4. Credit card transactions for on-the-spot orders


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2012 TabTimes

Tablet Strategy Conference

Jeff MooreDatabase Administrator

Austin Convention CenterCity of Austin

FileMaker 11 Certified Developer

[email protected]

512-404-4033

tabtimes tablet strategy- jeff moore- austin convention center presentation

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