tag catalog q2 · tag catalog q2 april -june 2017. page: 2 qdgt catalog q2 2017 page: ... s4h01...

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www.motc.gov.qa/en/qdgt raining

TRAININGCATALOG Q2APRIL -JUNE 2017

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CONTENTS

04 ABOUT QDG TRAINING PROGRAM

06 OUR OFFERINGS

07 HOW TO R E G I S T E R

08 HOW TO GET CERTIFIED

09 FREQUENTLY ASKED QUESTIONS

12 Q2 SCHEDULED COURSEBY FUNCTION

13 Q2 COURSE SCHEDULE BY TECHNOLOGY

14 COURSES OVERVIEW


A B O U T Q D G T R A I N I N G P R O G R A M

Are you a government IT professional in Qatar? Are you looking to be part of Qatar digital transformation future? Then QDG Training program is for you!

The Qatar Digital Government Training program (QDG Training) is a strategic initiative developed by the Ministry of Transport and Communications (MOTC) to boost the professional capacity of government employees such as yourself with specialized and accredited government training.

We leverage partnerships with various public and private partners, who are internationally recognized as being the leaders in the information communication technology field (such as Microsoft, SAP, IBM, CISCO, PMI, ITIL, COMPTIA..etc), in a variety of IT disciplines such as:

We are also keen on helping you get the industry recognition you deserve. Therefore, the QDG Training program offers certification perpetration courses, and a certification re-imbursement processes to further support your professional growth IT.

Not only that, but we also provide prestigious customized training programs to address specific development needs in the government that you might qualify for.

Programs such as the IT Talent Program, is a professional development program at the best practice level for IT fresh graduates. This program focuses on developing emerging talent and aims to provide an intensive immersive learning experience for its participants.

Also, the Executive CTO program; a program that focuses on the development of senior IT professionals, offers a unique experience for senior ICT executives the opportunity to join an international peer group and work with world renowned faculty to gain the strategic insight, leadership skill and tools to shape the future.

Here at the QDG Training program, are continuously looking to forge new and exciting program with globally recognized institutions to further develop IT professionals across the government sector in Qatar. So don’t wait and be part of this change.

1. Database Management

2. ERP Management

3. IT Management & Governance

4. Software/ApplicationDevelopment

5. GraphicDesign

6. SecurityManagement

7. NetworkManagement

8. SystemAdministration

QDG Training program aims to build your information and communication technology capabilities to achieve improved service provision, efficiency and transparency in the workplace. At the heart of the Qatar Digital Government 2020 Strategy is you, and the QDG Training program is here to help you be part of that change

Here at QDG Training program, we offer you first class trainings free of charge.


H O WT O R E G I S T E R

O U R O F F E R I N G S

QDG

Use our website or this catalog toidentify what courses are relevant to you

Meet with your line manager to agree on thesecourses and ask him to nominate you for thesecourses with QDG Training

The organization team will screen yournomination, screen it and based on availabilityand suitability, register you for the courses.The team will send back a registrationconfirmation via email to you and your manager.

IF YOU ARE AN IT PROFESSIONAL IN GOVERNMENTTHEN YOU CAN LEARN FOR FREE WITH

THE QDG TRAINING PROGRAM

1.

3.

5.

4.

2.Your line manager should send yourinformation for nomination toQDG Training organization teamfor screening and registration

Attend your registered coursesand learn away 6.Email us at [email protected]

or call us at 40 45 2334 if you need help

QDG

CORETECHNICALTRAINING

CORETECHNICALTRAINING

SPECIALIZED DEVELOPMENT PROGRAMS

DATABASE MANAGEMENT

ERP MANAGEMENT

IT MANAGEMENT & GOVERNANCE

SOFTWARE/ APPLICATIONDEVELOPMENT

GRAPHIC DESIGN

SECURITY MANAGEMENT

NETWORK MANAGEMENT

SYSTEM

ADMINISTRATION

PARTICIPANTS

OF EXPERIENCE

STARTING MARCH 2017

30+

1-5 YEARS

3 MONTHS

8MODULES

8

12

MONTHSCTO

GOVERNMENT

IT TALENT PROGRAM EXECUTIVE CTO PROGRAM

Targeting the rising Qatari Talent

To accelerate their professional develop

By an immersive and intensive

learning experience

To meet the needs of the Qatar

Digital Government Strategy

Targeting senior IT professionals

Offers best in class executive education

Develops strategic acumen level

To meet the needs of theglobal IT market


F R E Q U E N T L Y A S K E DQ U E S T I O N S

Q1. Is this program for free or do I have to pay for enrolling?

A1. All QDG Training programs are free of charge to government employees in the IT field. However, certification exam fees are only re-imbursements under specific criteria.

Q2. How can I enroll in this program?

A.2 Please reach out to your line manager or training manager (the focal point). Every entity that is registered with QDG Training program has an identified focal point responsible for nominations and registrations. In the case that your entity is not registered with the QDG Training Program, then we encourage that your entity’s training department initiate communication with the QDG Training program and register.

Q3. How to learn about the course schedules and specialized programs?

A3. Periodically, training announcements will be sent to the HR or IT managers ( the focal points) seeking suitable nominees. You are welcome to visit our website for a list of the most current course and programs offered http://www.motc.gov.qa/en/qdgtraining. We also produce new catalog (such as this one) on quarterly bases which lists for you our course offerings for the upcoming quarter.

Q4. How are courses scheduled over a given year?

A4. Generally, we hold trainings on quarterly bases (4 seasons a year). Depending on holiday seasons, a season can range between 2-3 months. Each training season has between 15 to 25 courses per month.

Q5. What is the duration of each course?

A5. Courses can be as short as 2 days or as long as 30 days, depending on the subject. Please refer to the course catalog or website for more details.

Q6. Do you offer higher level courses for each technology?

A6. Yes we offer a range of levels per course (entry-to- expert), however this range might vary between courses or technologies.

H O WT O G E T C E R T I F I E D

You 've completed a course with us and ready to get an industry certification in the subject..

Once you have all the paperwork ready, make sure you sign the form and submit the application to QDG Training email address. You will get a confirmation of receipt email a few days after your submission

Your application will be reviewed and verified by our team. If all criteria is met, you will then be emailed instructions on how to go about collecting you exam fees

Go and collect your money and celebrate your achievement

Proceed with your exam application steps. Pay and register for the exam

Go to our website and to our certification offerings and see if your desired certification is re- imbursable by our program

If you find it, download the certification re-imbursment consent form from the website, read it carefully to prepare any other supporting documents required

QR

QR

QDG

If you pass the exam from your first try, browse our website again and download the certification re-imbursement application form, fill it and submit it along with your proof of passing to the QDG Training email address

85%


Q7. What is the size of each training class?

A7. It depends on technology and training subject, however classes typically range between 9 to 20 learners per class.

Q8. What about certifications?

A8. Getting people certified is one of our priorities in QDG Training. The program offers certification preparation courses and have certification re-imbursement procedures in place to encourage Industry certifications. Please refer to our website to learn more about what certification services we offer.

Q9. How many courses can I take?

A9. There is no limit to how many courses you can take as long it has been deemed required for your professional development in your function in government. It is worth mentioning that course repetition is not permitted.

Q10. Do I get course material in the course?

A10. For every course, learners should expect to receive full course material.

Q11. What should I expect at the course venue?

A11. It is the responsibility of the course organizers to ensure proper logistical arrangements for the learners. Depending on the venue, the learner should expect parking, catering and equipment arrangements. The nature of the arrangement will vary from one venue to another. The course organizers will inform the learners of these arrangements well ahead of course start date.

Q12. What will I get at the end of a course?

A12. Depending on the course itself a learner that completes the minimal requirements of a course will receive at least a Certification of Completion to attests to his attendance.

Q13. How much of the course do I need to attend to get a Certification for Completion?

A13. Depending on the course, a learner must attend at least between 75% - 80% of the course to qualify for a Certification of Completion.

Q14. Is this program only for Qatari nationals?

A14. The QDG Training program serves any government employee working in the IT field regardless of nationality. However, some programs may be restricted to Qatari nationals.

Q 2 C O U R S EC A T A L O G

Training is essential for every IT professional at every level in to keep oneself competent with the changing technologies, concepts, skills and environment. With IT professional’s interest at heart, we offer the below list of courses for Q2 of 2017.

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NETWORK MANAGEMENT

IT MANAGEMENT &GOVERNANCE

SOFTWARE/ APPLICATION DEVELOPMENT

SYSTEM ADMINISTRATION

ERP MANAGEMENT

COURSE NAMEFUNCTIONSTARTDATE

ENDDATE

TIMESCHEDULE

DURATION(DAYS)

DATABASE MANAGEMENT

SECURITY

CCNA 1 Networking Basics GR08

CCNA 2 Routing and Switching Essentials GR06


ITIL v3 FOUNDATION GR10

COBIT 5 Foundation GR05

CAPM - IT Project Management Fundamentals GR04

PMP Exam Preparation GR09


ITIL Intermediate Lifecycle: Service Design GR02

ITIL Intermediate Lifecycle:Service Strategy GR05

ITIL Intermediate Lifecycle: Continual Service Improvement GR02


Togaf 9 Foundation GR02

ITIL Intermediate Lifecycle: Service Operation GR02



Certified IT Asset Manager

HDI KCS Foundation and Customer Service IT

Entry Certificate in Business Analysis

Microsoft Project

Microsoft Project

Microsoft Project

Introduction to Drupal 8

Certified Tester Foundation Level Syllabus

Foundations of Mobile Computing and IBM MobileFirst

IBM FileNet Content Manager 5.0 - Java API Programming

Infrastructure as a Service and Modern App Development



IBM Case Foundation 5.2.1 - Introduction & Administration

Infrastructure Monitoring and Analytics, Disaster Recovery, and Workflow Automation


SAP HANA Introduction GR02

SAPBI - Introduction to Business Objectives

SAP HANA - Operations and Administration

S4H01 Introduction to SAP S/4HANA

BOX310 Dashboards: Core and Connectivity

SAP HANA Implementation and Modeling

Microsoft Social Engagement and Analytics

Dynamics 365, xRM Platform, and Omnichannel Engagements


Enterprise Mobility and Security


SQL Server 2016, Power BI, and the Internet of Things

16-Apr

23-Apr

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COURSE NAMESTARTDATE

ENDDATE

TIMESCHEDULE

DURATION(DAYS)

CCNA 1 Networking Basics GR08



Introduction to Drupal 8

Certified IT Asset Manager

Foundations of Mobile Computing and IBM MobileFirst

IBM FileNet Content Manager 5.0 - Java API Programming

IBM Case Foundation 5.2.1 - Introduction & Administration

Entry Certificate in Business Analysis



Certified Tester Foundation Level Syllabus



ITIL Intermediate Lifecycle: Service Design GR02

ITIL Intermediate Lifecycle:Service Strategy GR05

ITIL Intermediate Lifecycle: Continual Service Improvement GR02

ITIL Intermediate Lifecycle: Service Operation GR02









Microsoft Social Engagement and Analytics


SQL Server 2016, Power BI, and the Internet of Things


Microsoft Project

Microsoft Project

Microsoft Project


PMP Exam Preparation GR09


SAP HANA Introduction GR02

SAPBI - Introduction to Business Objectives

SAP HANA - Operations and Administration

S4H01 Introduction to SAP S/4HANA

BOX310 Dashboards: Core and Connectivity

SAP HANA Implementation and Modeling

Togaf 9 Foundation GR02

HDI KCS Foundation and Customer Service IT

16-Apr

23-Apr

23-Apr

16-Apr

1-May

25-Apr

23-Apr

16-Apr

7-May

9-May

11-Apr

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TECHNOLOGY

CISCO

DRUPAL

IAITAM

IBM

ISACA

ISTQB

ITIL

Microsoft

PMI

SAP

TOGAF

HDIt

Q 2 C O U R S E S C H E D U L E - B Y T E C H N O L O G Y

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C O U R S E S O V E R V I E WA P R I L – M A Y 2 0 1 7

Course Name CCNA 1 Networking Basics

Course Description Course overview CCNA 1: Networking Basics is the first of the four courses leading to the Cisco Certified Network Associate (CCNA) certification. CCNA 1 introduces Cisco Networking Academy Program learners to the networking field. The coursefocuses on network terminology and protocols, local-area networks (LANs), wide-area networks (WANs), Open System Interconnection (OSI) models, cabling, cabling tools, routers, router programming, Ethernet, Internet Protocol(IP) addressing, and network standards. In addition, instruction and training are provided in the proper care, maintenance, and use of networking software, tools, and equipment and all local, state, and federal safety, building, and environmental codes and regulations.

Target audience• Entry-level course recommended for technical support staff, junior network

administrators, and all employees working with CISCO technologies.

Objectives• The CCNA certification indicates knowledge of networking for the small-office,

home-office (SOHO) market and the ability to work in small businesses or organizations whose networks have fewer than 100 nodes. A CCNA certified individual can:

• Install and configure Cisco switches and routers in multiprotocol internetworks using LAN and WAN interfaces

• Provide Level 1 troubleshooting service• Improve network performance and security• Perform entry-level tasks in the planning, design, installation, operation and

troubleshooting of Ethernet, TCP/IP Networks.

Pre-requisites Pre-requisites

Certification info • CCNA 1 is an integral step towards achieving CCNA Certification. • To prepare for CCNA exam you will have to attend CCNA2, CCN3 and CCN4

courses. All 4 courses will be provided in coming months.

Course Name CCNA 2 Routing and Switching Essentials

Course Description Course overview NA 2: Routing and Switching Essentials is the second of the four courses leading to the Cisco Certified Network Associate (CCNA) certification. CCNA 2 includes routing and switching, Cisco Unified Communications, contact center, network security, unified wireless, data center and storage, service provider, optical networking training and more.

Target audience• Entry-level second course recommended for technical support staff, junior

network administrators, and all employees working with CISCO technologies.

Objectives• To learn about CCNA Routing & Switching as an integrated and comprehensive

coverage of networking .• Hands-on practical experience and career skills development.

Pre-requisites • Completed CCNA1 course. Note: You can enroll for both courses: CCNA1 and CCNA2. It is required to pass CCNA1 course final exam before starting CCNA2.

Certification info On successful completion of CCNA1 and CCNA 2 trainees can complete the Cisco CCENT exam. A CCENT is a first step toward the CCNA certification. Trainees can also continue with CCNA3 and 4 courses and only decide to take full CCNA exam after completing CCNA1, 2, 3 and 4 courses. Next recommended course: CCNA3 or CCNA Security.

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Course Name COBIT 5 FOUNDATION

Course Description Course overview COBIT 5 provides a comprehensive framework that assists enterprises in achieving their objectives for the governance and management of enterprise IT. It helps enterprises create optimal value from IT by maintaining a balance between realizing benefits, and optimizing risk levels and resource use. COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise, taking in both the full end-to-end business and IT functional areas of responsibility, while considering the IT-related interests of internal and external stakeholders. COBIT 5 is generic and useful for enterprises of all sizes, including commercial, not-for-profit, or public sector. In this course interactive course, you will learn about the need for an IT governance framework and how COBIT addresses this need by providing the latest insights into enterprise-wide governance of IT. Using a logical and example-driven approach, you will cover the elements and supporting materials of the COBIT framework.

Target audienceBusiness Management, IT /IS Auditors, Internal Auditors, Information Security and IT Practitioners; Consultants, IT/IS Management looking to gain an insight into the Enterprise Governance of IT and looking to be certified as a COBIT Implementer or Assessor.

ObjectivesAt the conclusion of the course attendees will understand: • The major drivers for the development of a Framework • The business benefits of using COBIT 5 • The COBIT 5 Product Architecture. • The IT management issues and challenges that affect enterprises. • The 5 Key Principles of COBIT 5 for the governance and management of Enterprise IT • How COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise. • The key concepts in a Process Capability Assessment and the key attributes of the COBIT 5 PAM (Process Assessment Model) • How the COBIT 5 processes and the Process Reference Model (PRM) help guide the creation of the 5 Principles and the 7 Governance and Management Enablers. Assess the current state of their Enterprise IT with the objective of scoping what aspects of COBIT 5 would be appropriate to implement.

Pre-requisites None

Certification info The COBIT 5 Foundation certificate is to confirm that a candidate has sufficient knowledge and understanding of the COBIT 5 guidance to: • Be able to understand the enterprise Governance and Management of Enterprise IT • Create awareness with their business executives and senior IT Management •

Course Name ITIL v3 FOUNDATION

Course Description Course overview This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition. The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for service management without further guidance.

Target audience IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

ObjectivesCandidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. Service management as a practice (comprehension) The ITIL service lifecycle (comprehension) Generic concepts and definitions (awareness) Key principles and models (comprehension) Selected processes (awareness) Selected functions (awareness) Selected roles (awareness) Technology and architecture (awareness)

Pre-requisites None

Certification info • The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle including the links between lifecycle stages, the processes used and their contribution to service management practices.

• After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.

• If you want to progress to the next level within the ITIL certifications scheme, the ITIL Intermediate level, you need to have first passed the ITIL Foundation examination

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Course Name ITIL INTERMEDIATE LIFECYCLE: SERVICE STRATEGY

Course Description Course overview This course builds on ITIL foundation course. It covers the lifecycle aspects of service strategy and covers the management and control of activities and techniques within service strategy stage of the life cycle.

Target audienceIndividuals who require deeper understanding of service strategy stage of the service lifecycle Those who already hold ITIL v3 foundation certificate

ObjectivesTo obtain knowledge on ITIL service strategy conceptsConduct strategic analysis of IT servicesTechnologies related to service strategy Prepare for ITIL practitioner lifecycle service strategy exam

Pre-requisites ITIL foundation course

Certification info This is part of ITIL Intermediate certification , multiple choice exam

Course Name ITIL INTERMEDIATE LIFECYCLE: SERVICE DESIGN

Course Description Course overview It covers the lifecycle aspects of Service Design and covers the management & control of the activities & techniques within the service Design stage of the lifecycle but not the detail of each of the supporting processes . Additionally the course looks at the concept of Service Design as a practice at the interfaces between Service Design and the other stages of the ITIL service Lifecycle.

Target audienceThe course is suitable for individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL V3 Foundation Certificate.

Objectives• Obtain knowledge on ITIL concepts and terminology.• Explain the 5 major elements of Service Design and how this can enhance the

quality of IT service management within an organization.• Enable students to understand the concepts, processes functions and

activities involved in Service Design.• Explain the roles and justify the need of Service Design in the Service Lifecycle.• Prepare delegates for the ITIL lifecycle examination in Service Design.

Pre-requisites Delegates are required to hold the ITIL Foundation V3(SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL V3 Bridging Foundation (ILFBR)). Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.

Certification info The course forms part of the ITIL Intermediate qualification programme.The examination will consists of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.



Course Name ITIL INTERMEDIATE LIFECYCLE: SERVICE OPERATION

Course Description Course overview It covers the life cycle aspects of service operations including – service operations principles , activities and technology considerations. It also gives an overview of the service operations processes and functions.

Target audienceIndividuals who require deeper understanding of service operation stage of the service lifecycle

• Chief technology officers (CTOs) , Chief information officers (CIOs) • Managers ,Supervisory staff • Team leaders • Service designers • IT architects , IT planners , IT consultants • IT audit managers , IT security managers • Service test managers and ITSM trainers

ObjectivesTo obtain knowledge on ITIL concepts and terminology Examine organizational issues including functions , groups and teams , department operational processPrepare for ITIL lifecycle exam in service operations


Certification info This is part of ITIL Intermediate certification .

Course Name ITIL INTERMEDIATE LIFECYCLE: CONTINUAL SERVICE IMPROVEMENT

Course Description Course overview It covers the life cycle aspects of continual service improvement and cover the management and control of the activities and techniques within CSI stage.

Target audienceIndividuals who require deeper understanding of continual service improvement stage of the service lifecycle .• Chief technology officers (CTOs) , Chief information officers (CIOs) • Managers ,Supervisory staff • Team leaders • Service designers • IT architects , IT planners , IT consultants • IT audit managers , IT security managers • Service test managers and ITSM trainers

ObjectivesTo obtain knowledge on ITIL concepts and terminology To give a detailed management / business level understanding of the ITIL CSI phase of the ITIL core life cycle and how it may be implemented to enhance the quality of IT servicesPrepare for ITIL lifecycle exam in continual service improvement


Certification info This is part of ITIL Intermediate certification .


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Course Name CAPM - IT PROJECT MANAGEMENT FUNDAMENTALS

Course Description Course overview The overall aim of this course is to prepare participants for the CAPM certification through discussing the exam requirements and analyzing the questions format.

Target audienceThis course is designed for persons in a variety of job roles who currently contribute to project teams in various ways, including providing subject matter expertise and serving as project team sponsors, facilitators, liaisons, or coordinators.

Objectives• Prepare participants for the certification • Understanding project management fundamentals • Identifying project management processes

Pre-requisites • Project management exposure

Certification info CAPM Eligibility Requirements To be eligible for the CAPM certification, you must meet certain educational and professional experience requirements. At minimum, you need a high school diploma or global equivalent and must meet one of the following eligibility requirements. OPTION 1: Secondary diploma (high school diploma / global equivalent) and 1,500 hours of professional experience on a project team OPTION 2: Educational Background Project Management Education Secondary diploma (high school diploma / global equivalent) and 23 contact hours of formal education Secondary degree (high school diploma, associate’s degree or the global equivalent)

Course Name PMP EXAM PREPARATION

Course Description Course overview The overall aim of this course is to prepare participants for the project management professional (PMP) certification through discussing the exam requirements and analyzing the questions format.

Target audience• Project managers, members of project office, project sponsors, functional

managers, senior management and individuals interested in PMP certification.

Objectives• Prepare participants for the project management professional certification • Become familiar with PMBOK guide terms , definitions and processes • Review the PMP exam requirements and application process • Master test taking techniques , learn style and types of questions• Identify the integration of various processes and project management

activities

Pre-requisites • Project management experience

Certification info • The Project Management Professional (PMP)® is the most important industry-recognized certification for project managers.

• The certification exam has 200 multiple-choice questions, and you have four hours to complete it.

• To maintain your PMP, you must earn 60 professional development units (PDUs) every three years.

• Qualification required • Secondary degree (high school diploma, associate’s degree or the global

equivalent) • 7,500 hours leading and directing projects • 35 hours of project management education

or• Four-year degree • 4,500 hours leading and directing projects • 35 hours of project management education

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Course Name TOGAF 9 FOUNDATION ( THE OPEN GROUP ARCHITECTURE FRAMEWORK )

Course Description Course overview This course is intended as a foundational introduction to the TOGAF framework. TOGAF is the de-facto global standard for Enterprise Architecture. The Open Group Architecture Forum, comprised of more than 200 enterprises, develops and maintains the TOGAF standard and publishes successive versions at regular intervals. It contains substantial guidance on what to do to establish an architecture practice and then how to use it in connection with planning the longer-term transformation of the enterprise (strategic architecture), and designing capabilities to support it.

Target audienceEnterprise architecture professionals . Individuals requiring a basic understanding of TOGAF 9 .Professionals working in roles associated with an architecture project such as those responsible for planning, execution, development, delivery and operation

ObjectivesTo provide validation that the candidate has gained knowledge of the terminology and basic concepts of TOGAF 9 and understands the core principles of Enterprise Architecture and TOGAF

Pre-requisites Architecture projects and initiatives experience

Certification info Certification is only achieved by passing the examination. Examination Name TOGAF 9 Part 1 Examination Type Multiple-choice examination 40 questions/60 minutes. Supervised YES , Open Book NO

Course Name INTRODUCTION TO DRUPAL 8

Course Description Course overview The aim of this training event is to teach how to successfully build content driven web sites using Drupal , an open source content management framework .

Target audienceComputer Super users with fundamentals of web technology

ObjectivesExplain the goal of using Drupal.

• Describe how to create Web Site using Drupal. • Add and manage web contest. • Add and manage users and roles. • Understand Drupal taxonomy. • Create page content types, Lists, File Update and check Boxes. • Create Menus. • Using Drupal themes. • Using Drupal views. • Creating Pages. • Adding Multilanguage capabilities. • Administrate Drupal Sites. • Using GIT. • Creating Responsive web sites.

Certification info Acquia Certified Developer - Drupal 8 ,Exam Duration: 90 minutes .Exam length: 60 questions .• Pass/Fail mark: 65%

Pre-requisites Be computer power-user. Find and research information on web. Know at least one programming language. Have general understanding of the web.



Course Name Foundations of Mobile Computing and IBM MobileFirst

Course Description Course overview In this course, you learn the fundamentals of mobile computing and the IBM MobileFirst strategy. The course explains the challenges of mobile development and how IBM mobile solution offerings address them. In particular, you learn about the IBM MobileFirst offerings, which have IBM Worklight at their core, and their value proposition. You also learn approaches that you can use for building mobile applications, the available technology and design options, and situations that are appropriate for each option.

Target audienceThis basic course is designed for application developers, system administrators, and solution architects who want to create, manage, or deploy mobile applications in an enterprise environment.

Objectives• Explain the challenges of mobile application development, management, and

security• Describe the goal of IBM mobile solution offerings• Identify IBM Worklight as a key part of the mobile solutions strategy that IBM

offers• Compare the advantages and disadvantages of various mobile application

designs• Identify a mobile application design type that is suitable for your application• Describe some of the technologies that are involved in mobile computing

Pre-requisites You should be familiar with Java, iOS, or web development, and have a good knowledge of the following web technologies:

• HTML5• JavaScript• Cascading Style Sheets (CSS) 3• Web services

A basic knowledge of a mobile web UI framework, such as jQuery, Sencha, or Dojo is helpful.

Certification info To prepare for the Test C2010-522: IBM MobileFirst Protect V1 FundamentalsNumber of questions: 62 Time allowed in minutes: 90 Required passing score: 71% Languages: English, Japanese

Course Name SAP HANA Introduction

Course Description Course overview • The course explains how to perform basic modeling and administrative tasks

in the SAP HANA Studio. These tasks include data provisioning using several tools.

• In order to cover an end to end scenario, the participants will also learn how to connect to SAP HANA from SAP Business Objects BI 4 tools such as SAP Business Objects Analysis and SAP Business Objects Explorer.

Target audience• This introductory course is for consultants, project team members and

modelers seeking to learn • about this exciting new technology• Application Consultants • Project team member

Objectives• Gain an overview of SAP HANA• Understand the architecture of In-memory computing.• Learn how SAP HANA provides new Analytical capabilities.

Pre-requisites Recommended:• Reporting and analytics experience• General Business Modeling experience• Basic understanding of business system landscapes



Course Name SAPBI - Introduction to Business Objectives

Course Description Course overview • SAPBI focus on SAPs strategic reporting tools. This course will provide a

hands on overview of SAP’s flagship reporting, analysis and predictive tools. The course will provide an overview of each tool with a focus on important features, target users and use cases.

• SAPBI will also provide an overview of the SAP BI Platform and sources of SAP data for these tools including SAP HANA and SAP BW providing a great foundation for future learning and deployment of the critical tools for Business Intelligence from SAP.

Target audience• Application Consultant• Business Analyst• Business Process Owner / Power User• Solution Architect• System Architect

Objectives• Describe the SAP Business Objects Business Intelligence tools.• Learn about the use cases and get an overview of basic functions of the most

important BusinessObjects reporting tools.

Pre-requisites Recommended:• Reporting and analytics experience• General Business Modeling experience• Basic understanding of business system landscapes

Course Name SAP HANA - Operations and Administration

Course Description Course overview • This course has been designed for technical consultants and administrators,

who will plan, size, install, configure and maintain the SAP HANA database that will be used for Business Suite on HANA or for data provisioning and report clients.

• It also covers monitoring and troubleshooting SAP HANA, tools, high- availability, backup strategies, user maintenance and lifecycle management.

Target audience• Technology Consultant• System Administrators

Objectives• The objective of this course is to enable learners to install and operate SAP

HANA autonomously.• The course covers the most important tasks for the daily work of an SAP HANA

system administrator. Furthermore, it provides details about starting and stopping, changing the configuration, troubleshooting and assuring the high-availability of an SAP HANA system.

Pre-requisites • HA 100 SAP HANA Introduction• Some experience in system administration


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Course Name S4H01 Introduction to SAP S/4HANA

Course Description Course overview • This course is designed to give participants a first touch and introduction to the

SAP Business Suite 4 SAP HANA (in short S/4HANA) necessary to understand the business benefits by using S/4HANA.

Target audience• Application Consultant• Solution Architect• Technology Consultant• System Architect• IT Manager/ Project Manager• Executives and Project team members and all interested parties• Everyone interested to know and learn about SAP S/4HANA

Objectives• Explain the business benefits from using SAP S/4HANA capabilities• Describe the SAP S/4HANA solution and system architecture• Use and experience the new SAP offerings

Pre-requisites You need no previous knowledge or technical background to participate in this course.Recommended :

• Basic technical understanding• Basic knowledge of operational business processes

Certification info • Degree is desired along with the basic understanding of the concepts and functionalities of SAP shall be an advantage.

Course Name BOX310 Dashboards: Core and Connectivity

Course Description Course overview SAP Business Objects Dashboards is data visualization software. It enables you to transform Excel workbooks into captivating dashboards. Use Dashboards to build engaging dashboards for executives and business users.

Target audience• Application Consultant• Business Analyst / Business Process Owner • Power User

Objectives• To provide insight into complex data and deliver confidence to those who the

dashboard to make decisions.• As a business benefit, provide everyone in the organization with up-to-the-

minute personalized data. • Manage multiple data sources by controlling all live data connections from

one central interface. • Create a dashboard• Format a dashboard• Add interactivity to a dashboard• Create a connected dashboard

Pre-requisites Recommended :• Microsoft Excel• Familiarity with Business Objects Enterprise, Crystal Reports• Ability to create summarized data from tabular data • xperience creating database queries

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Course Name SAP HANA Implementation and Modeling

Course Description Course overview • This course has been designed to develop advanced SAP HANA modeling skills

so that you are able to create sophisticated and high performance information views that can expose data to applications and report consumers.

Target audience• Functional consultants• Project team members• Data modeling consultants• Application developers

Objectives• Develop and implement information models in SAP HANA following best

practices

Pre-requisites • Basic knowledge of SAP HANA• The HA100 SAP HANA Introduction course

Course Name IBM Case Foundation 5.2.1 - Introduction & Administration

Course Description Course overview This course introduces the features and components provided with IBM Case Foundation 5.2.1. IBM Case Foundation and operations of a production IBM Case Foundation workflow application. You work with an IBM Case Foundation system to practice and complete workflow system administration tasks.

Target audienceWorkflow System Administrator

Objectives• Workflow system concepts • Understand a workflow system and its function• Create and configure a workflow system to support FileNet workflow

applications• Create and configure an isolated region• Security overview and Security configuration • Maintain the Workflow System , Manage Work in Progress and Component

Integration

Certification info IBM Certified Specialist - Case Foundation V5.2Test C2070-982 - IBM Case Foundation V5.2, SpecialistIBM Certified Specialist - Case Manager V5.2Test C2070-988 - IBM Case Manager V5.2 Specialist

Pre-requisites • Familiarity with Windows 2008 operating systems.• Familiarity with Java and Java Virtual Machines.• General knowledge of relational database management systems.• General knowledge of P8 Platform security concepts.• General workflow terminology: Workflow,Workflowdefinitions,Queues,Rosters• Start a P8 Platform system.• Familiarity with P8 Platform administration interfaces, including: AdministrationConsoleforContentPlatformEngine,IBMContentNavigator.


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Course Name IBM FileNet Content Manager 5.0 - Java API Programming

Course Description Course overview This course is for those whose job includes responsibility for developing custom applications for an IBM FileNet Content Manager system. You work with a fully functioning IBM FileNet P8 system to practice the skills required for using the Content Engine Java API library to develop custom applications that access the IBM FileNet P8 Content Engine. In order to practice these skills, you write code and test content management functions.

Target audience• Anyone who needs to know the capabilities of the Content Engine API for Java-

based applications• Programmers responsible for the design and development of custom Content

Manager applications

Objectives• Acquire the knowledge and skills necessary to create custom applications for

an IBM FileNet P8 Content Manager system using the Java API.

Pre-requisites • Basic programming experience in Java-based technologies• Content management concepts• IBM FileNet P8 Platform Administration (recommended)

Course Name Certified Tester Foundation Level Syllabus

Course Description Course overview The Foundation Level Syllabus forms the basis for the International Software Testing Qualification at the Foundation Level.

Target audienceTesters, test analysts, test engineers, test consultants, test managers, user acceptance testers and software developers.

ObjectivesFundamentals of TestingTesting Throughout the Software LifeStatic TechniquesTest Design TechniquesTest ManagementTool Support for Testing

Pre-requisites Software testing knowledge

Certification info Exam is multiple choice.Holders of foundation certificate will be go on higher level software testing qualification.

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Course Name Certified IT Asset Manager

Course Description Course overview The Certified IT Asset Manager Course is aligned with the IAITAM Best Practices Library . Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program.

Target audienceIT Asset Management Professionals

Objectives• To review existing infrastructure, policies and processes and work from the

existing model and plan a real-world IT Asset Management Program for the future – one that is applicable to the global work place and inclusive of a widely dynamic range of issues as well as properly managing IT assets across the enterprise.

• The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increases productivity.

• By attending this course the attendee will be able to understand and utilize the dependencies, relationships and benefits of the Key Process Areas found within an effective IT Asset Management Program; specify and define the duties and responsibilities necessary to be an effective IT Asset Manager

Pre-requisites Experience in IT Asset Management

Certification info The CITAM Course is mandatory prior to CITAM exam .Online certification testing is available for students starting the last day of class; from this point the exam will be open for 28 days however it is suggested to take the exam as soon as possible following the course.One hundred questions are on the IAITAM CITAM exam and a passing mark is achieved by attaining 85% or higher .

Course Name Entry certificate in Business Analysis

Course Description Course overview The ECBA includes demonstrating the required knowledge and competencies of a new practitioner of business analysis according to requirements designated by IIBA.

Target audienceIT Business Analysis ProfessionalsIT Functional managers

ObjectivesECBA overview & business analysis benefits. Key Business Analysis Concepts. Demonstrates to customers, competitors, suppliers, staff and investors that you use industry-standard business analysis practices. Demonstrates to your stakeholders that your business is run effectively. Establishment and implementation of business analysis practices as outlined in the Business Analysis Body of Knowledge® (BABOK®) Guide by individuals recognized as being knowledgeable. Strategy Analysis. Elicitation and Stakeholder Collaboration. Requirements Analysis and Design Definition. Business Analysis Planning and Monitoring. Requirements Life Cycle ManagementECBA Exam Information & Tips

Pre-requisites Business analysis basics knowledge

Certification info Minimum 21 hours of Professional Development Training in the past four years The certificate examination is offered in the EnglishReview the sample exam questions on the IIBA websiteThe ECBA® exam is 1.5 hours long and consists of 50 multiple choice questions. The questions are basic multiple choice that test the candidate’s knowledge and understanding defined by the competencies for this level 1 certificate in the IIBA Certification Framework.



Course Name HDI KCS Foundation and Customer Service for IT

Course Description Course overview In this course, you will gain an awareness of knowledge management best practices and be introduced to the fundamental concepts of the Knowledge-Centered Support (KCSSM) methodology. This course can also be used to build internal support for a new knowledge management initiative. Essential to knowledge is proper communication, Introduction to customer service, Conversations over the telephone and communicating with the unsatisfied customer techniques will enrich and raise the performance of the first line support.

Target audience• Technical support or business professionals who want a fundamental

understanding of the benefits and processes associated with Knowledge-Centered Support

• Individuals who are preparing for the KCS Foundation certification exam

Objectives• Knowledge management best practices • Knowledge-Centered Support concepts and methodology • The value and benefits of adopting Knowledge-Centered Support • Customer Service Basics • Professional Qualities In Customer Service • Do’s And Don’ts Of Customer Service • Telephone Etiquette • Business Email • What Is Knowledge-Centered Support and Why Do We Need It

Pre-requisites None

Certification info KCS Certification Exam : This exam consists of 30 multiple choice questions and must be completed in 35 minutes. A minimum score of 70 percent is required to pass this certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

Course Name Infrastructure as a Service and Modern App Development

Course Description Course overview Learn the fundamentals of Microsoft’s premier cloud computing platform, Azure. On the infrastructure level, you will learn how to use Infrastructure as a Service to obtain virtualized compute, storage, and networking resources from the cloud. From a development perspective, you will learn how to design modern applications in a way that is different from traditional development. You will learn to create an application using modern techniques, as well as leveraging team collaboration tools and application insights to accelerate and streamline development lifecycles.

Target audienceInfrastructure IT Pros, System Admins, System Engineers, Developers, Software Engineers

ObjectivesUnderstand Azure Compute, Azure Networking, Azure Networking, Understand Advanced Security and Storage Infrastructure, Understand Modern App development, Create an MVC C# .NET Application with VS, Analyze app usage with App Insight

Pre-requisites Basic knowledge of infrastructure, basic knowledge of programming

Certification info None



Course Name Infrastructure Monitoring and Analytics, Disaster Recovery, and Workflow Automation

Course Description Course overview Learn how to gain visibility into your IT environment by leveraging Microsoft machine learning and big data analytics to deliver valuable insights from your log data. You will also learn to use these insights to clearly identify, prioritize, and remediate issues in your infrastructure, as well as monitor security issues and enforce compliance. You will also learn to leverage Microsoft technology to backup data or manage replication of data across datacenters.

Target audienceInfrastructure IT Pros, System Admins, System Engineers, Network Admins, Security Officers

ObjectivesUnderstand log analytics, site recovery, backup, automation, and security and compliance tools, Use log analytics to gain insights into IT environment, Use Azure Backup to replicate workloads

Pre-requisites Basic knowledge of infrastructure


Course Name Enterprise Mobility and Security

Course Description Course overview Learn to manage and secure critical components of any organization: user identities and organizational data. You will learn to unify single identities across thousands of applications, classify and encrypt data, manage and control document privileges (permission to copy, forward, screenshot) for users inside and even outside the organization. You will also learn to manage corporate apps and data on personal devices, maximizing both data security and user flexibility. You will also learn how you can detect and respond to incompliant or anomalous user behavior in your IT environment.

Target audienceSecurity Officers, Chief Security Officers, Infrastructure IT Pros, System Admins, System Engineers, Network Admins

ObjectivesUnderstand main security vulnerabilities in an organization, Detect possible security breaches, Manage identities centrally, Manage corporate data and apps on personal devices, Classify and encrypt data and files

Pre-requisites Basic knowledge of infrastructure




Course Name Microsoft Social Engagement and Analytics

Course Description Course overview Learn to transform your services into Intelligent Citizen Services. You will learn how you can create self-service portals for citizens, how you can better accommodate their calls and requests, and listen to social media conversations from Twitter, Facebook, and other social media platforms to gain insights about your organization from citizens.

Target audienceApplications Team Manager, Solution Architects, Software Architects, Citizen Care Manager, Public Relations Manager, Call Center Manager

ObjectivesTransform services into intelligent Citizen Services, Create self-service portals for citizens, Understand intelligent call center and case management, Analyze citizen sentiment using social media analytics,

Pre-requisites None



Course Name Dynamics 365, xRM Platform, and Omnichannel Engagements

Course Description Course overview Learn to transform the way you conduct field inspection. From the opening of a case to investigating and reporting an issue in the field, this course takes you through the field inspection lifecycle and how it can be modernized. If your business involves a lot of projects, you will also learn how to use the same platform to manage your projects and automate project tasks such as customer billing and resource scheduling.

Target audienceBusiness Operations Manager, Chief Operations Officer, Human Resources Manager, PMO Manager

ObjectivesUnderstand intelligent field inspection, understand intelligent case management, Understand project task automation

Pre-requisites None



Course Name SQL Server 2016, Power BI, and the Internet of Things

Course Description Course overview Learn to build intelligent, mission-critical applications using a scalable, hybrid database platform that has everything built in—from in-memory performance and advanced security to in-database analytics, using SQL Server 2016. You will also learn to create stunning visualizations using Power BI. You will learn how you can use the Internet of Things to gain instant insights by enabling smart, connected devices that securely gather, process and analyze data.

Target audienceDatabase Admins, Data Scientists, Applications Department Manager, Reporting Team, Business Intelligence Team

ObjectivesUnderstand advances and benefits of SQL Server 2016, Understand how to create dashboards using Power BI, Understand the uses of the Internet of Things to enhance your data collection and insights

Pre-requisites Basic knowledge of databases



Course Name Microsoft Project

Course Description Course overview This is a crash course on using Microsoft Project for Project Management Office managers and Project Managers. You will learn to standardize PPM systems, demand management workflows, managing small and large projects, multi-year projects, real time PPM reporting with Executive Dashboards, and planning, prioritizing, and tracking projects and programs against strategies and outputs.

Target audienceProject Server Administrators, Chief Operations Officer, PMO Managers, Senior Project Managers, Project Managers

ObjectivesStandardizing Project and Portfolio Management (PPM)Processes using a Transversal PPM System, Manage all types of projects, from small to large capital investments, Real-time PPM Reporting with Executive Dashboards , Plan, Prioritise and Track projects and programmes against the Strategies and Outputs, Keeping track of Project Documents, Risks, Issues, Scope Changes, Lessons Learned and much more, Tracking and reporting on additional top-of-mind information like Game Changers, Skills Development etc., Accessing the system from virtually anywhere using mobile devices

Pre-requisites Basic knowledge of Project Management requirements
