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Level 1 Introductory Certificate in Hospitality Customer Service 7011-11 City & Guilds
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Lesson 5. 1. Explain the essentials of customer service; 2. Identify other integral factors of the value-added business that contribute to customer service;
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The Customer’s Role The Employee’s Role 2 Chapter Objectives Define customer service. Describe customer-service expectations. Explain word-of-mouth communication
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Hallmark Certification. Agenda Ten Year Certification Term of Certification Background 1.4 year term of certification 2. 8 year term of certification
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SEM1 1.08 A - Customer Relations PE - Resolve conflicts with/for customers to encourage repeat business PI – Handle difficult customers PI – Handle customer/client
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Customer Service Roundtable Discussion
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BWSSB Citizen Charter English
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Tim McAleer. 1. We are in the people business 2. Our DNA (you!) are the only thing that distinguishes Tradies from any other competitor 3. Tradies is
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Learning Stores Gold Training
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After reading this chapter, you should be able to : Contrast the expectations of guests and staff
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