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The top documents tagged [importance of recovery]
Overheads
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Mkt 350, ch 8, service recovery
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Anthony O. Ahmed, PhD Assistant Professor Dept. of Psychiatry and Health Behavior Medical College of Georgia Georgia Regents University The Peer-Provider
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8-1 Service Recovery The Impact of Service Failure and Recovery How Customers Respond to Service Failures Customers’ Recovery Expectations Switching
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The Peer-Provider Collaboration as a Platform for Research and Service Delivery
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